Indian Oil Corporation [IOC] Complaints & Reviews

Dear sir/madam booking consumer number 290583 booking date 4/7/14 reference number 672481 booking at 20days now we are not gas received distributor name / padma gas services code 117615

Dear Sir, I am the resident of Amarjyothi Layout which comes under the purview of R.T.Nagar Post Office, Bangalore. I am holding Indane gas connection with consumer number 04545. Since, only two persons are staying at home i.e.my self and my husband and most of the time we are out of station, our gas consumption is not more than 3 (three) cylinders a year. Of late, after the introduction of getting booking details via SMS to our mobile, it has been noticed that the refilling is booked on our consumer number without our knowledge. To validate my complaint I am giving the following factual information. We have booked for refilling through our registered mobile number [protected]on 03.04.2014 and got the refilling and the same cylinder is in use till date. However, on 25.06.14 we received SMS saying that refilling booking is registered vide number 677902 and the cash memo is [protected] and on the same date one more SMS saying that cylinder booked under registration number 677902 has been delivered. Again on 20.7.2014 we received SMS saying that refilling booking is registered under registration number 698337 and on 21.7.2014 another message saying that the refilling booked under 698337 is registered and the cash memo is [protected]. We went to the distributor i.e. Karnataka Food and Civil Supplies, Hebbal to enquire about this misuse. But they were not cooperative and have given evasive replies. Hence, I am submitting this complaint to you with a fond hope that needful action at your end will be taken immediately. Actually, I wanted to come personally to your corporate office in J.C. Road and show the above messages received and lodge a complaint. I solicite your early action in the matter. With regards Nirmala Desai No.5, 'SAIRAM' 1st Main, Amarjyoti Layout R.T.Nagar Post Office Bangalore - 560 032 Ph:[protected] Mob: [protected]

DEAR SIR/MADAM,


REFERENCE NO. CONSUMER NO. : 33135 - SP.NARAYANAN.
CONNECTION AT CHANDRA GAS AGENCY, AMBATTUR. CHENNAI - 53.

Thai is to inform you that, I am one of the costumer of IOC, Past 13 years, I am many time inform to costumer care office TO CHANDRA GAS AGENCY ie.( Complain dated 04.07.2014, 14.07.2014 & 21.07.2014)
but so for not taken in any necessary action, In our last dated of refilling getting on 08.06.2014, then booking new refilling cylinder reference No.809702/dt.26.06.2014 but till date not received,
Kindly consider my problem. we have only one domestic cylinder what we do. My family 4 members, nearly
46 days crossed. PLEASE TAKE NECESSARY ACTION IMMEDIACY. THE SAME PROBLEM REPEATED PAST TWO YEAR BACK.

Kindly consider my problem & do the needful and oblige.

This is my kind information,

Thanking you

For SP.Narayanan.
1, RAJAJI STREET, VINAYAGAPURAM, AMBATTUR, CHENNAI - 600 053.

DEAR SIR/MADAM,


REFERENCE NO. CONSUMER NO. : 33135 - SP.NARAYANAN.
CONNECTION AT CHANDRA GAS AGENCY, AMBATTUR. CHENNAI
- 53.

Thai is to inform you that, I am one of the costumer of IOC, Past 13 years, I am many time inform to costumer care office TO CHANDRA GAS AGENCY ie.( Complain dated 04.07.2014, 14.07.2014 & 21.07.2014)
but so for not taken in any necessary action, In our last dated of refilling getting on 08.06.2014, then booking new refilling cylinder reference No.809702/dt.26.06.2014 but till date not received, Kindly consider my problem.
We have only one domestic cylinder what we do. My family 4 members, nearly 46 days crossed. PLEASE TAKE NECESSARY ACTION IMMEDIACY.

Kindly consider my problem & do the needful and oblige.

This is my kind information,

thanking you

For SP.Narayanan.
1, RAJAJI STREET, VINAYAGAPURAM, AMBATTUR, CHENNAI - 600 053.

This gas agency has been denying me gas connection in spite of my resident is within the 5 km (Anjar). Besides this, the agency is not delivering cylinder to door step in normal situation. If the issue has not been resolved, I will file an RTI asking why I am being denied. I know to keep the monopoly, the agency is not allowing consumer count to go beyond certain numbers.

This gas agency is not giving a connection that I requested for. I am staying in nearby village (Anjar) and is within 5 km. I have been trying for last an year but they refused saying we can not grant more connection. I heard from one of my friend that if connection count goes beyond 8000, an new agency will have to come to server additional connection and this agency trying hard to keep connection within 8000 to keep their monopoly. Is that a reason of there is genuine reason for not giving connection.

The gas agency is also not delivering cylinders to door step. People have to come and collect it. Why is this? As per the rule book, they have to deliver and fact install it.

Iam Jayaprakash Indane double cyclinder booked. iam paid in 2200Rupees bill in 2132 Rupees balance amount not paid. speak the another person documents fees. Already mentioned in Bill document fees RS. 50 Rupees Please the Return the money.

Dear Sir/Madam, we book the Indane gas on 2nd july 2014 we received the message on 8th of july 2014 your cash memo generated cylinder will deliver shortly., & 10th july 2014 we received the message that your cylinder delivered at your home but till now we are not receive the gas. i went to my distributor show my message he told you will receive the cylinder with in two days but i asked the question without delivering the gas who you send...

Dear Sir, I'm 81 years old retired teacher booked my cylinder 45 days before at Ameen gas agency Shoranur, Palakkad district, Kerala. Whenever I tried calling them (Mostly they dont answer) they say will deliver next week. Till today they did not deliver to me. Pleae do the needful to get Gas cylinder for me. Thanks my connection no 55117 no [protected] my resi no[protected] Ameen gas agency no are [protected] [protected] [protected]

Dear Sir/Madam, I do not know if it is a right place to make a complaint about Indane Website? Website http://indane.co.in/ provides a link make complaints. I am able to register my complaints many times through this website link but many other times it simply gives the following message: Your feedback cannot be registered as the feedback with the matches with the previous feedback you had entered earlied Though I am sure that I could not make the complaint in question earlier due to above message. Even if I change some words in complaint while trying next time, I receive the above response & my complaint is not registered. So, I feel it is website problem. I could not find any phone number or E-mail address to make complaint about website problem They publicise a toll free helpline number([protected]) but persons handling this number are not able to help. They too do not know any phone number or E-mail address on which I can contact to submit my complaint. So, kindly help. Kindly let me know if you need any other information. Thanking you. Best regards, RAKESH

Hi Sir, Myself Ravikumar T Aged about 32 years. I have all the Proofs to prove the corruption is Coco Petrol Pump. Let me put all my concerns in details in brief below. 1) I have Purchased New Maruti Swift Dzire from Varun Motors on 26-March-2014 and drew around 3600KM and observed engine noise in my vehicle Approached Varun motors authorised service center and made tests on my vehicle and finally they concluded that the diesel in my car is mixed with Kerosene. Then i asked them how you confirm it. They reached me collecting the diesel from my car and shown me the diesel of my new which is mixed with kerosene. I asked the manager Mr Suersh of Varun motors for written statement.The varun motors had given me the statement on their Letter head with stamp and seal. Also given me an idea how to trace these petrol Pump executives while cheating red handed. As per their advice. I again went to Coco Petrol pump High tech city opp Lemon tree Hotel and ordered for SIX HUNDREAD RUPEES Diesel for my car. while filling diesel in my car I stopped the executive in middle and i asked him to fill in bottle some of the diesel. I observe the diff in the bottle. The diesel is mixed with kerosene. Immediately approached manager and am not satisfied with the conclusion of the manager. 2) Normally People thing that this is Factory outlet but we see malpractices in company outlets also. I have proofs to prove that the diesel is mixed with kerosene in coco Pump Hi tech city. I immediately called and logged complaint to Chief Rationing Officer And Informed to ASO officer and given written complaint to the concern officers regd the corruption Meanwhile informed to Media regarding the malpractices of the petrol pump. Mean while i also approach to the Court to log Petition against this petrol pump regd the corruption.And i will bring the awareness in the public not to have diesel and petrol from this COCO Filing station. I can provide you the copy of bill and copy of Letter head from Varun motors to prove this.Please think about corruption being in my place as customer. I kindly request you to take necessary action against COCO filing station and do the Justice to all the Indians. Regards Ravikumar +91 [protected]

To whom it may Concern I, Gadadhar Joardar (Consumer No. 46368) o[censored]pasana Apartment, 77/56 Rabindrapalli, Khardah, Kolkata- 700117, had already complained (Complain No. 1482970 on 07.07.2014) that the cylinder, which I received was filled of another matter but very little of gas (it was continued for only 3 days), which was confirmed by the mechanic send by the distributor as I complained, but after so many requests the distributor has not yet changed the cylinder. Please take necessary action as soon as possible & treat this matter on an urgent basis. Hope & trust your good self do the needful in this regard. Thanking you, Gadadhar Joardar.

I am a customer of M/s Trimurti Gas Service at Vikashpuri, New Delhi. This is my first written complain. But from a long time the gas cylinders being supplied to me does not contain the gas in the same quantity as prescribed. Mr. Arvind is a vendor of the above mentioned service station. He hires a no of person to deliver the gas cylinder from home to home ( I do not know whether this is in order or not). His team used to deliver the gas cylinder to the customer in his name as they always signed as 'Arvind' on the consumer card. He and his team never carries the government prescribed measuring machine. More than 95% of gas cylinders carried by his team for delivery in Uttam Nagar locality are lesser in weight. The last cylinder delivered to me was of only 23 kg which was delivered in my absence. The same is still being used due to some urgency.

I do not know who is the appropriate authority to whom complain can be submitted. However, i am submitting this complain so that appropriate action can be taken against the Service station as well as the vendor.

I have again booked for refill of gas ( Booking No.[protected] on 16.7.2014 and it is expected that filled ( better to say half filled) cylinder will be delivered at my home within 7 days.

Please suggest me what action I can take if I am again provided a Cylinder with less quantity of gas. Should not we approach local police (No. 100) as it is also a case of 420.

I would also request you to take necessary action against the persons involved.

Regards

Dear Sir, Your distributor in Changaramkulam (distributor's code 178548) is not supplying refilled gas cylinder for the customers and I came to know that they are selling the gas through petrol station. I have received only 3 cylinders since 25/05/2012 and now I am waiting for 2 months after booking for the refilled cylinder. Your prompt action is highly appreciated. Jaliya Abdul Rasheed Customer No. 22576, SV No. 7584

I.a consumer of Indane LPG for domestic uses bearing consumer Id [protected] & residing at Gairkata Mouza under the Indane distributor Shanti Gas Service P.O. Binnaguri Dist. Jalpaiguri (W.B.), beg to inform you that the consumers of this locality have to wait for day long to get the refilled cylinder with uncertainty on every Mon, Wed& Friday at the premises of the Gairkata Reading Club.On some days consumers have to go back home without cylinder due to shortage of cylinders or for not sending the truck without giving any information by the distributor. Employees of Shanti Gas Service collect a cash amount of Rs.430/_ per cylinder without giving any proper Cash Memo/Receipt which in my opinion is highly suspicious.In view of the above, wanting to know about the entitlement of home delivery of cylinders with proper receipt for the consumers of this locality.

My consumer No 4001, Booked gas refill on 2June 2014. But till now not delivred. even i given complant to Ernakulam Indiane office. Very bad service from Venus Gas Mannar, Alappuzha.Lat time also i got refill after escalating to ernakulam office/petrolium office delhi.Please do something to proper delivery. They feliberately not giving. Sarma

I am A Sathyan holding consumner No.184802 of Mini Gas Agency, Kundara. I have booked a cylinder on 12.06.2014 and the distributor delivered the cylinder on 14.7.2014. I want to book the next cylinder through online. But due to some error or some technical problem it is showing the status on the booked order on 12.06.2014 is 'in process, you will get the cylinder in the next 7 working days'. Kindly do the needful to book the cylinder at the earliest.

Today I had my fourth experience in same IOC pump in Koramangala. I paid then 500rs to fill the petrol and the guy filled for 386 Rs and stopped filling and took the pump out of tank. Since I had previous experience, I checked the meter as soon as he stopped filling and did not give him a chance to put the pump back in to that machine and reset the meter and I caught him redhanded. This is how the whole incident panned out. The attendant invited my attention to notify me that the meter is set to zero before he started to fill fuel and set the meter to 500Rs. This, I think, is one of the brilliant tactics by them to impress us showing that they are transparent and is not going to cheat. This is where me make mistake, often, after such transparent behaviour initially the whole thing of cheating will not come to our mind. As I told earlier, he stopped filling fuel and told me that there are some offers and all something like that to deviate our attention. Since, I had previous experience, I checked the pump meter before giving him a chance to put back the pump and noticed that it was just 386Rs. I reported the same to manager and I have reported such incident before as well and no action has been taken and don't expect any action this time either. This time they said there are some offer but be they will ask if we have IOC card or asks if we need a card or ask about our vehicle and ask something that will deviate our attention and along side, they will stop filling the fuel and reset the meter cheat us

I am Surendran P. My LPG consumer No. is 55508. My LPG supplier is M/s Baby Gas Service, Adoor. My complaint is that consumers gas stoves are not periodically serviced by licensed personnel. Hence The agency may be warned for getting it done and IOC has the responsibility to ensure it. Please don't play with the life of the people.

M/S Nayek Gas Agency of Kalna in the district of Burdwan and under the Area Manager of Durgapur West Bengal has not yet introduced online refill booking that causes problem to many customers. My Refill booking Reference No: R[protected] Dated :25/06/2014 was not entertained and I am asked to book through IVRS/SMS system. But earlier the distributor responded to online refill booking. Though there is a provision of online refill booking of the company and distributors have been asked to follow the guidelines, M/S Nayek Gas Agency cocks a snook at the authority with impunity.