Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir/Madam, My customer no.is 849336 and i am an indane gas cylineder user and u taking my gas cylinder from Golden Gas Agency, Palam Vihar, Guragon but from last six months my gas cylinder is not delivering on proper time i have to visit to the agency 3-4 times in a month than only i am able to get my gas cylinder. Last month also my gas cylinder has booked on 4th /jul/2014 and my booked no is 63343 but till the time i have not received my gas cylinder despite of visiting the Gas agency twice. Requesting you to take immediate action against this as we are facing financial plus mental loss continously from past six months. Regards Ritu Bhan M:[protected] Add:Hno 2737A, Sector 23, Gurgaon 122017

Hello, Gas cylinder delivered to us on 6th June 2014 was leaking in very small proportion, as we both my husband and myself is working so we cannot able to find out its leaking in small propotion now after 2 month when i lifted that cylinder its weight is around half the time that is around 8 KG i have call ed toll free number they told me to call the respective distributor. I have called mahadev gas distirbutor from Jamnagar, Gujrat but no one is picking up the call not on general numbers not even on emergency number. I have tried a lot calling them from saturday but no one is picking up. Its really shameless for the distributor that even if he dont have that much care about their customers why such people are given such responsibility? why the emergency numbers are given if no one is there to reply?

I am an Indane customer for nearly a decade now ( BAGHAJATIN GAS SERVICE, 31 BARODA AVENUE KOLKATA -700084) and i find it my duty to check the cylinder before I accept it. But today at 10.10 am a delivery boy arrived and to my utter surprise the gas was leaking. We requested him to change the cylinder as that particular one was not safe for our usage. Instead of helping us he denied to change the same and started to yell at us . He even told that he could only change the cylinder after further disturbance .But the leakage level was high. He misbehaved and started to threat the members of not delivering any gas cylinder then onwards. Immediately after the incident we, feeling helpless tried the customer helpline number of the respective dealer but none of the calls were received. so, feeling utterly helpless and agitated its my request to you to take necessary steps against the same. The delivery person also denied to provide his name fearing that we might file a complaint.You can also call me for further details. Rubi Ghosal ([protected])

Customer no. : 14466
Gas booked by me on : 03.07.2014
Gas delivered to my residence on: 23.07.2014
Refill voucher no. : [protected] dated 17.07.2014


But i have received three smss all on 24.07.2014 as per details given below:

1. Sms received at 12.47.07 pm:
Booking for consumer no. 14466 is registered and the booking reference no. Is [protected].

2. Sms received at 01.48.31 pm:
Dear indan customer, against your refill booking [protected], cash memo [protected] generated. Cylinder shall be delivered shortly.

3. Sms received at 03.41.51 pm:
Dear indane customer, cylinder has been delivered against your refill booking [protected] with cash memo[protected].

All the three smss are saved in my inbox.

I neither booked the cylinder after taking the delivery on 23.07.2014 nor any cylinder has been delivered at my residence.

Please investigate the matter and apprise me also as to who has booked the cylinder and to whom the delivery has been given.

Please let me know how many cylinders i have been supplied in the current financial year.

Thanks,

Jagpati devi maurya
House no. 64,
85/67, jhakarkati,
Kanpur - 208 003 (Up)
Mob: [protected]
Email id: [protected]@yahoo.Com

Hi, Please find my Consumer ID as 36465. I have made a booking on 13th July, 2014 against booking No. 213970 at my adjacent dealer located at "Baruipur" at the address Baruipur Railgate, P.O.+P.S.- Baruipur, Kolkata-700144, South 24 Parganas, West Bengal. When I went for an inquiry, it was informed that my gas cylinder has already been delivered on 12th August though I am yet to receive the same. Request you to intervene and arrange for delivery of my cylinder immediately. Regards, Samudra Chatterjee

Dear SIR's,

My-self PAMPA CHATTERJEE and my consumer number being 14113. I have booked a cylinder on 24.07.2014 under the booking reference number 673799 . On 25.07.2014 I have receive the 1st cash memo number [protected]. On 30.07.2014 I have receive an sms as cash memo number [protected] cancelled. On 09.08.2014 I have receive one another sms as cash memo number [protected] cancelled.

As per your automated booking system through registered phone no. - I have continue make try to book another booking but get refuse and again and again listen "on 24.07.2014 you have booked under the booking reference number 673799 and bla bla bla...", then I have make a complain to the toll free number[protected] and they had suggest me to contact with the distributor point.

Personally visit to my distributor point "Sonarpur Gas Service, H C Chakraborty Sarani, Khiristitala Ndp, Sonarpur, Kolkatta-700150, West Bengal, contact number[protected] they have given the new cash memo number [protected] and confirm the delivery on the very next day with the delivery man's phone number. After that day till date I have not receive my delivery after 27 day of my booking.

We have not able to book the new cylinder also - how we run our cooking process and live-on. How they can show these type of waste and nasty irresponsibility with this type of emergency product. We forced to pay the excess amounts of Rs. 30.00 to 50.00 as per the TIP to delivery man to receive my cylinder at my door-step. After words we have neglected to receive the delivery.

Therefore requested to you please make a suitable system beginning from booking to delivery and bound all the distributor in this tight system and help us out from this type of serious and created crisis.

Dear Sir i have booked the cylinder vide the reference number 218810 on 7th August 2014, and got the sms alert for the reference number that "cash memo [protected] has been generated " on 13th August 2014 but still the cylinder has not been generated. When asked with the delivery boy he told that the booking for the same has been cancelled and we have to book a new one. When called the IVRS we came to know that the cylinder has been delivered for the same on 31st July 2014.

I am a customer of m/s Bhagavaty Gas, Aroor, consumer no. CX1898720. For the last few months I am getting the supply of gas in a very delayed manner.Recently i had booked refilling order on 09th July 2014 but till date I have not received gas cylinder.When contacted agency it has been mentioned that bill has been generated on 11th Aug 2014 .For the last five days I have been calling to agency for an update, everyday assures me that the gas will be delivered by today itself on urgent basis.

Yesterday when I had quick chat with the Delivery boy(Ani), he smiled and told it got cancelled automatically. Since 11th August there are eye witness saying that he has delivered to our near by area.
I also happened to hear from others that if we are ready to pay additional 500 INR he will be delivering immediately.


Its been more than a two weeks my family is depending on hotels and this had also made me to spend some amount in hospitals due to upset stomach.
I am writing this not only on my behalf, but representing all the people who are depending on Delivery boy Ani (facing the issue). If you could call some of the random numbers you will realize how pathetic situation, people over here are suffering due to non-deliverable of gas in time by the agency. I had also asked them to give bill directly to me, but it was mentioned due to new order gas will not be delivered directly to customer.

I am fed up with this harassing attitude of the distributors.I request your good-self to intervene the matter and take the decision to switch over to any other company available in the market for their services, which will also pain me a lot because i am a customer of your company indane since 1990.Awaiting your early response.

Please find the complaint number for the same :complaint no 1523883
Consumer no. CX1898720
Booking Date : 09th July 2014
Consumer name : Vanaja B Pillai
Agency : Bhagavaty Gas
Near Aroor temple
Aroor P O
Allappey
Kerala - 688534
Delivery Boy : Mr Ani

Contact no : +91 [protected]

In tehsil bijoliya distt. Bhilwara local lpg dealer pathik gas agency forced to give unusual product with new lpg connection to every customer if custmer refuge to take that unusual product in that case dealer don't give new gas connection.
Total cost of that unusual product is approx 5000/- & this is so high for customer

Registered refill booking thru IVRS on 29/07/2014 Refill booking no is 200049. Received a text msg on 07/08/14 for the cash generation no, [protected], around 09:31 pm and again the cash memo was cancelled around 09:52 pm on the same day.For complaints thru IVRS its not working. My consumer no is 34597.we are in dire need of the cylinder for cooking. Redressal solicited.

Respected Sir, This incident occurred at 8.05 am in the morning on August 13, 2014. I went there for diesel in my car. I stooped at one diesel vending unit. The salesman was attending another diesel car. When I called him, he asked me to come to that unit where he was standing. My car was already standing at the other unit. I asked him to come to my vending point but he simply refused and gestured in a very uncivilized manner. Your company claims highest standard of services but this incident suggests otherwise

Dear Sir,
I couldn't getting my gas cylinder of every month . I want to know what is the reason of the same ???
Every month i have booked my gas cylinder but after few days got a massage that your booking is cancel .

My booking no -229709 has been register .
Reference no-6870921 has been register .

After that i got a massage that ...
Your booking no-687092 has been register & cash memo-[protected] generated, cylinder shall be deliver shortly, after few days now i got massage that your booking stand cancelled.
When i am asking gascylinder delivery boy that where is gas cylinder, then he couldn't co-oparate to me & tell me that i don't know i couldn't tell you about that ...
I really so irretated .


Please do some thing ...
Oh god save me...

Regards,
Prosenjit Chakraborty
[protected]
mail id- c.[protected]@yahoo.in

I fill petrol usually in Thiruvarur INDIAN OIL petrol bunk located in sendhamangalam via (thiruvarur to mailadudhurai rote), near kangalancherry, Tamil Nadu. the petrol smell is soo different from usuall smell. i went and checked with mechnic he said the petrol that i filled contains kerosene, even i get kerosene smell clearly. and the colour of petrol is also not good. in this bunk they tried to cheat me many times by filling less amount of petrol, they usually stop the running meter at 96, 190 if the coustomers are careless without seeing the meter. many times they fill petrol in a jug and pour in the petrol tank. I kindly ask the authorities to look at this issue and rectify it as soon as possible. This type of activities spoils the name of INDIAN OIL.

Sir, Self is a customer of IOC(Indane).Distributor name:Maruthi Indane Distributors, Chennai.Against my LPG booking for refilling, booking no.201398(date of booking:17.07.2014 consumer no.57764), cylinder not supplied so far.While verifying through on line booking portal of IOC, it is seen that booking done up to 21.07.2014 has been cleared.But against my booking dt.17.07.2014 LPG cylindeer is not yet supplied.Further it is to say that cash memo no.[protected] generated against my booking on 04.08.2014 has been cancelled by the agency on 07.08.2014 . 1)Please do the needful to deliver the cylider at the earliest, 2)To take up the matter with concerned authority so that out of turn allottment of cylinders like above should not be encouraged.. Regards, E K TONNY

Against the consumer no 11614 refill was booked over automated booking system, booking ref no was 230315 dated 26july 2014. No information regarding the generation of cash memo. On 11 August 2014, a SMS was received stating refill booking 230315, cash memo [protected] cancelled. I wish to state that we were present at home in the above stated period ( 26july to 11aug). Our indane booking agent is "national gas agency" hassan, ph[protected] I request you to find the reason for this and arrange for refill delivery at the earliest. My telephone no is[protected], [protected], [protected]

Respected Sir, It is for your kind information that, the Vishal gas agency gas address Near shyam Lal College G.T. Road, Shahdara, Delhi-110032. The employee of agency misguide & misbehave with senior citizen and blackmailing of gas cylinder in the market without any fear and threaten the public if they ask don't do this which is very shameful to indane oil corporation ltd. It's delivery is very poor. They are always giving excuses that they have no stock of gas. They are doing illegal business. Dear Sir I had booked for the refilling of LPG Cylinder Many time but they not delivering right time. Therefore i requested to all the authorities to check or raid over this and if possible cancel the agency because public faced problems due to this agency holder. It is purely customer harassment. So, kindly take the necessary action. Thanking you Yours truly, JOGINDAR KUMAR (Coordinator Delhi State) 11563, Gali No.1, Subhash Park Ext. Shahdara Delhi-32 Mob.:[protected]

General Manager Indian Oil Corporation Limited Delhi & Haryana Regional Office World Trade Centre, 2nd Floor, Babar Road, Connaught Place, New Delhi - 110 001 Subject: complain over non-delivery of LPG cylinder (Gulabi Bagh Gas Services) Sir, although i booked for a refilled cylinder on the 1- August -2014, Booking reference No. is 384936, refill booking No. [protected]-384936 I have not yet got that. Despite all my efforts i have not been able to get the refilled cylinder. while trying to contact the agency people, they are not picking up the phone and if ever they are picking up, they are only assuring to deliver the cylinder, i have already registered complaint in this regard before few month but all fell on deaf ears. distributor is habitual Crafty Person, need here strict action. look into the matter and do the needful. I shall feel pleasure if your good self spare few of your valuable moments towards this kind of regular problems. Thanking you in anticipation Sincerely Yours, Suman Chaudhary Consumer No. 10701 House No. 313/85-A, Tulsi Nagar, Inderlok, Delhi-110 035 Contact No. [protected]

To

The Manager / Proprietor,

INDANE
SWARUP JYOTI,

Ichamati
Market, Gokulpur,

Harishpur
More, P.S : Swarupnagar,

North
24-Parganas, West Bengal


Sub:
New Indane Gas Connection

Sir,


I applied for a new Indane Gas
connection on 19/10/2013 but no connection has yet been provided to me
till date. I have been called by the manager for several times during the last
08 months and demanded Rs. 10, 000 for new single cylinder gas connection only.
But I refused to give extra money for such connection. I already had to pay
Rs.150 at the time of application on 19/10/2013 through Mr. Debu.


This issue has been brought to the
notice through a complaint to[protected] vide complaint No. 1439295
on 14/05/2014 at 4:22 pm but in vain. However, they advised me to request again to
you in this regard for further necessary action at their end.


Therefore, it is requested to please
do the needful at your end so that I can get new Indane Gas connection at an
early date with legitimate price.


Yours
faithfully,


Dated: 08/08/2014 ( CHAINA BIBI )

Address: C/O : Asmatulla Mondal,
Mob: [protected]

Village + P.O: Goaldaha,

P. S : Swarupnagar,

Dist: North 24-Parganas

PIN : 743 427

I have gas connection with Alwar Indane. My customer no. 14352. I applied for DBC on[protected] and deposited 1890/- Rs for same but till today I don't get my DBC. Agency employees are not giving me satisfactory reply they are saying that my connection is blocked and they sent my problem to Mumbai office but there is no progress in my case. Sir I am suffering from last 5 months. Please do needful to resolve my problem.

Myself is a consumer of Indane having customer no. 25803 under Howrah Gas Service, 11/1/4, Bhagaban Chatterjee Lane, Kadamtala, Howrah-711101. Last week surprisingly my LPG cylinder got exhausted within 5 days which was delivered to me under sealed condition. When reported to the dealer, response was "They cannot do anything on this, rather they can deliver another cylinder immediately on the next day which was scheduled to be delivered after 10 days". My request is to look into the matter & take appropriate action so that, customer like us, do not have to face such harassment in future. Regards, Souvik Roy Chowdhury