Indian Oil Corporation [IOC] Complaints & Reviews

dear sir/madam we are customers of indane gas. this complaint against local agency angad enterprises adarsh nagar delhi. agency issued booking slip after 15 to days of booking and said to people collecting slip at agency door . when customers go to agency to get their booking slip. staff of local agency (angad enterprises) misbehave with customers and used abusing language. delivery man not delivered cylinder at customer door. pls consider at our complaint and take action on it as soon as possible thank & regards gaurav [protected]

Dear sir/madam
I am 65 years old citizen of india(Address- at-taranagar, post-chas, dist-bokaro steel city, state-jharkhand pin no.-827013, have use indane lpg gas cylinder for last 21 years, earlier they are providing home delivery(Cylinder), but now they totally stop to deliver, . I am old person and not able to manage for refilling, distributor name - subh laxmi gas distributor chas jharkhand.
Please arrange home delivery service, as it is every part of country, but not for our, it's serious problem for each and every old citizen .

Regards

Indane gas consumer

Dear sir, It is very painful to me to complaint against a company standing in the list of fortune 500 list but for the incidence could not be hide out. The incident too place around 08:15 when i went to the SINGH PETROL PUMP Rukanpura, Patna. I told the filling staff for fuel of quantity equal to Rs.210.00 and with the full nozzal open condition but he refused and filled with the nozal half open. I asked for the complain book but the dealer named Ajit Kr. Singh started misbehaving me and giving threatening " do what so ever you can". I give. Five ( 5) lacs rupee every month to the IOCL officers. Sir, i am shocked. I may also share that when ever i fill my car at this filling station mileage drastically drops. The working of the filling station may please be examined and any out come of the step take against this complaint may be intimated to me at my mail [protected]@gmail.com and mobile no.[protected]. Regards Rakesh Ranjan Rukanpura, Patna14

Sir/Mam, My consumer number is S124331, I have booked cylinder on 26th Jul 2014 by phone, booking number is 681261, but cylinder not received, I have received sms of delivered on 28th Jul 2014. Again I have booked and got booking number 685473 on 1st Aug 2014, but this time again I received sms of cylinder delivered on 2nd Aug but still not receive any cylinder. I requesting you please look into this matter urgently, many time I have faces this type of issues, mostly every time when I book gas cylinder. I want to know to whom they delivered cylinder and also want to know who gave receiving them of our cylinder.

My consumer no. is 16405. Refill has been booked with Reference No.865536 thru 24x7 phone call system has been registered on 22.7.2014. I received a message saying cash memo generated against this on 6-8-2014 at 12.07 p.m. in [protected]. On the same day at 6.40 p.m., I got a message saying cash memo cancelled. No reasons have been indicated. This is the second incident of similar nature. Atleast, it is their minimum duty to let us know the reasons if any so that precautions can be taken next time. On calling up on toll free complaint no., they asked us to contact the local gas agency which never picks up the call. new refill booking is also not being allowed saying your cash memo cancelled. Please look up the matter

good afternoon sir, I Mr Iranna s Umarani residing at chikodi of belgaum dist karnataka Sir, Iam booking a refill cylinder on 21 st of july but still today iam not getting the cylinder when i ask the staff of that agency they told me that after 10 days from now that is 16 th aug the cylinder will be delivered to u . the problem is i had only one cylinder how can i cook for next 10 days .please kindly adjust the cylinder as early as possible. Agency name : kiran gas agency k c road chikodi 591201 my lpg number : 26215 booking referance number : 363967 cash memo number : [protected]

Gas is never booked on telephone or directly at gas agency. You can check my gas book there is no mentioned any refill order number up to till date. There is only two methods of delivery of gas cylinder one is you can wait at road side till the gas vehicle reach there. Second method is you pay fifty rupees extra to road side shop keeper then you can get refill cylinder. My consumer ID number is "[protected]" and consumer number is "26645" Distributor address is H.P. State Civil Supplies Corp. Ltd, LPG Indane Distributor Baijnath District Kangra HP 176115

We have received an underweight gas cylinder which did not even last for one day. When tried to contact the distributor regarding this problem, no body responded/ attended the call. This kind of misconduct is compelling me to go for another brand of gas cylinder

we are not getting the gas cylinder, as we are booked it for more than 1nd half month yet now we are not getting the cylinder or the supplier are not attending the call while we contact them so kindly provide us the cylinder at the right time after the booking Customer No: 7672 Agency : Panakkal Gas Agency

I, Md. Mainul Islam, a customer of IOC Ltd, India, bearing Domestic Consumer No-6654 under Patharkandi Gas Agency, (Code-160804), would like to inform you that the above mentioned Gas Agency does not providing any Home Delivery Service to us at Moina Gram (7 Km. away from the Agency adjacent to the NH 44). The Agency has engaged some sales agents for their own monetary benefits. One such sales agent is there at Kanaibazar (5 Km. away from the Agency), who always demands Rs.570.00 P/C against which no money receipt is given. Besides, no weight-facility is there at such sales point for which ver often we are given cylinder of less weight. But the most noticeable matter is that the so-called agent keeps our Consumer Book months after months in his custody. Hence, this complaint is lodged at your door for early redress. With sincere thanks. Md. Mainul Islam S/O: Lt. Haji Md. Majaid Ali, P.O: Kanaibazar, Dist: Karimganj, Assam-788724 E-mail- [protected]@gmail.com Mobie- +91 [protected]

My customer number is 12657.Name Ki.Palanychamy.I'm having a gas connection with the BG gas agencies mettupalayam coimbatore district and that on 24.7.2014 i have booked a refill cylinder.But the said agency have committed malpractices in delivering the refill cylinder to me.It is regret to state that the said agency delivered refill cylinders to somebody who booked after my bokking date.For which said agency cancelled my cash memo in biased manner.Finally after my repeated request the refill cylinder was delivered on 31.7.2014 even the other customers who booked after me had received their refill cylinders within 3 days.Kindly enquiry and take action per law.

I am r.Srinivasan, residing at no 26 b/2, sengeni amman koil street, cts aprtment, maduvinkarai, guindy, chennai.600032. On 31.07.2014 around 8.00pm i had gone to avm petrol pump, at adambakkam and asked the service boy to pour 2litires of petrol and 2 oil. The rate for petrol is 2litresx 76.77 = 154.00 and for 2 oil rs.12/-. I have given rs.170/- for rs.166/-. But the delivery boy has not returned the balance amount of rs 4.00/- to me. So for one litre of petrol the avm petrol pump is charging rs.2/- extra .So far one load of 12000 litres of petrol they will be collecting 12000 litres x rs.2.00 per litre = rs.24000/- per load. Just you imagine for one month how many laks they will be charging extra from customer. The solution is they have to give the rs.4.00 to us or otherwise for rs4.00 they have to pour the petrol or otherwise they have round of the amount to next rupee value. As i am the secretary of the katpadi consumer protection society having the registration number of 16/2005 registered at vellore district, as a consumer i am filing this complaint to you. I hope you will take the corrective action with the avm fuel agencies, adambakkam chennai 600 088, and in future they should not collect more money from us, and they have to refund the excess amount to us. Kindly reply to this email, what the corrective action you have taken with the avm fuel agncy, adambakkam, chennai.600088. With kind regards.

Dear Sir/ Medom, With Due respect I beg to state that I, Smt Pranjali Roy is a Indane Subscriber. This Connection name was Smt Pranjali Roy and consumer Number is 14751 complaint no is 1507430 and the ref fence no is 684007 and agency phone no is.[protected]/3522 I am sorrow to say that I can't refill new gas in my home I have booked through the phone on[protected] but why can I not get refill gas within fouteen days? Even The Deliver Boy can Extra charges(30/-) for refill gas Cylinder and delver boy does not weight refill gas in my home but Why sir? there is big problem so please take action hurry... That's why I sent my complaint and you should take this action. I wanted that the license of distributor should be cancelled by the high-otherity. No more us. Declarent Smt Pranjali Roy

Sir/Madam
Iam T.S.Elavarasan Living in Nagapattinam District Tamilnadu. My Gas Cylinder Connection was in Parvathy Gas Agency Nagapattinam. My Gas Cylinder Connection Number : 25984483. I get the last Cylinder on 28.05.2014. Upto date I can't get the Gas supply. I contact the Parvathy agency Land Line Phone Number From the Company
(Parvathy Gas Agency) Established. Nobody Has attend the Phone Call. I went to the Parvathy Gas Agency and call to Land line. The Phone was ringing but the Staffs are not attend the Call and they are in idle. Then I ask her to give your Owner Number. They are Not Given the Number. So I Complaint to customer Care and get Proper Action to the Dealer.

By,

T.S.ELAVARASAN,

Sir I was applied for a new gas connection and I got a massage on dt15.06.2013 from you that I will be intimated by you. But no intimation has received by me till date. So please take necessary action at your end for which I shall be grateful to you. My Request Reference No. is N[protected] From - PRITIDIPA JENA, PLOT NO.3250/5086, AT- CHAKEISIHANI, PO- RASULGARH, BHUBANESWAR, PIN- 751010

Dear Sir/ Madam,

I am writing to you as a resident of Dwarkadhis Aravali Heights, Sector-24, Dharuhera. This is a society of 1500 apartment in Sector-24 on Bhiwadi-NH 8 bypass road under the jurisdiction of Dharuhera and just four kilometres away from the Indane Gas Services of Dharuhera.

In our society, more than 150 families are residing since May 2013. It is a matter of difficulties & pain for all residents of Aravali Heights that after one year of occupancy in the society, we are not facilitated by the Indane Gas Services for the home delivery services.

When we raised this issue to the concern agencies so called Dharuhera Gas Agency and Om Shiv Shakti gas Agency, it was explained in a very granted way that we are not liable to supply domestic gas in your society.

Seeing the constraint on this issue, you are kindly requested to initiate the needful action against the supplier team and a suitable directives be issued to the admin authorities of Indane Gas Services at Dharuhera under your jurisdiction for supply of domestic gas to this society. To make it more convenient to supplier and consumer, some define days of delivery may be fixed on mutual understanding.

A faith and hope of more than150 families are based on you and I am sure, this matter will be sorted out on priority basis. All residents are ready to help you in this matter.

I will be highly obliged if a suitable reply be reverted to me in this regard.

Thanks & Regards


(Jai B Yadav)
Resident

Complaint against BANARAS GAS AGENCY, at mata sundri road, New Delhi,
CH. NO. B 18060, Agency phone no.[protected]

Sir, I've booked my lpg cylinder again and again but this agency not to deliver my lpg cylinder many times so please take action because there is big problem so please take action hurry.

Hi Team, As i got my new connection on 10-July-2014 all the Equipments are received but till I did not received Cylinder from my Gas vendor.I regularly call them they are daily says that we are coming but still not received. Gas Agency: Golden Gas Services Address:233 PVK Palam Vihar Gurgaon Mobile Numbers:+[protected]

My consumer no. 9242 and Distributor's code 170037.I have requested many times to above subject in my nearest agency, but not solved still now by agency.the leakage of cylinder is dangerous for me & my family.so please take appropriate action.

RAJESH GAS AGENCY Door No.1 Roja nagar Madhavaram Chennai-600 060 Ph No. 25530725 LPG cylinder was delivered to me on[protected]. My consumer number is RGLX9139387. The delivery boy demanded Rs 40 more than the bill amount.usually i use to pay Rs20 more than the billed amount.But unfortunately the deliver boy refused to deliver the cylinder incase i dont pay the demand amount Rs40 in excess of the billed amount.May i request u to kindly look in to the matter so that i am not put hardship in future..