Indian Oil Corporation [IOC] Complaints & Reviews

I HAVE BOOKED A REFILL ON 12TH DECEMBER REF NO. R[protected]. TODAY IS 5TH JANUARY AND I AM YET TO GET MY REFILL, DISTRIBUTOR'S PHONE IS DEAD, THEY DONT RESPOND. I HAVE ALSO GONE TO THE DISTRIBUTOR BUT NO RESPONSE FROM THEM. I HAVE COMPLAINED 2 TIMES BEFORE. NO ACTION. I HAVE ALSO RAISED COMPLAINT ON THEIR SITE REF NO. - 1171303

Iam NAJEEMA JAFAR Indane costemer No 19801 agency NETHAJI AGENCY. valicodu Nedumangad, tel:[protected] Thiruvananthapuram district KERALA My aadhar no[protected] already linked with gas agency andBANK OF INDIA IFSC codeBKID0008523. Peringammala Br thiruvananthapuram dist: tele:[protected]. with A/c No [protected]. Recieved my last cylender on 19/12/2013 wide booking no indane 472879 18/11/2013 andcash memo [protected]for Rs1091.50 by cash without subcidy.After this I booked for next cylender on28/12/2013 with booking referenceno 496552 and I recieved one SMS from IL-INDANE asking me to go to bank and link adhaar to my bank a/c. The above details all been done before 31/12 2013.My adhaar no got verified in gas agency and linked with bank successfully But up to now I didnot recieve any subcidy. So I humbly reqest that neccessary action should taken to avail my subcidy from, NAJEEMA JAFAR hidayath Manzil, Peringammala P O pin 695563. TEL [protected] Gmail [protected]@gmail.com

Dear sir / Madam, Myself is Ramesh Kumar.B.N from Mysore, Karnataka & using INDANE LPG gas cylinder from past 9 years & we have attached Aadhar number approximately 4 months back & on October 14th we have booked a cylinder & that time our Agency personnel told us we have not attached Aadhar number though we have given all the details of Aadhar & bank details with the period given & they said to attach it again & the same day we gave all the details of bank account, copy of Aadhar, after 3 days we received cylinder & at that time they told that we will get the subsidy amount with in a month. On Saturday[protected] we came to know that we have not received the subsidy amount, immediately we called our agency & they told us our Aadhar number has not been attached & immediately she collected Aadhar number from us & today on[protected] once again when we enquired the status to our agency, she said that our Aadhar number has been attached but it is not approved from central (which is not understood by us) & also she said that we are not going to get this previous cylinder subsidy amount even after approval by central. Even though we have followed the rules of IOC we are not getting the correct facility & co-operation, we would like to know why? Our agency is MANJUNATHA GAS AGENCY, 68/A, SAHUKAAR CHENNAIAH ROAD, JANATHANAGAR, MYSORE, KARNATAKA, DISTRIBUTOR CODE-1983320 Our consumer number - 9798 Our Aadhar number[protected] I request you to please payback the subsidy amount immediately & ensure the issue does not repeat again. I hope our request will be fulfilled. Regards Ramesh Kumar

My consumer no is 26383. I booked my refill on 26/12/13. Today I received one sms telling that "your refill booking 419155 cash memo [protected] cancelled. How is it possible? I didn't ask for cancellation. I am awaiting for the cylinder. This is the second time I got this experience. Kindly look into the matter and supply the refill immediately. I booked refill again today.

Respected Sir/ Madam, This is a complaint to get your kind attention to the daily harassment by the employees of Petrol Pump situated in front of C21 Mall Misrod, Bhopal, Madhya Pradesh who are using unfair means to earn extra bucks. 1. No full petrol/ diesel is given even though all the machines are automatic. 2. Quantity of fuel is less (compared with other petrol pump quantity). 3. Currency notes are completely torn and worn out ones, if asked for better ones, they argue that they haven't got any new or better ones. 4. Employees' behavior, some are extremely rude. 5. If new currency is given they return old and torn ones, in some cases the currency notes don't even have the security strip also, if asked for new/ better ones, they reply they haven't got any change. Therefore it is requested to please look into the matter has we have no other option but to take fuel from that petrol pump for our daily commute as other petrol pumps are far away. Thanking you in anticipation of some action.

i have a gas leakage in my home.. i called al the emergency service numbers of indane gas agencies. none of the line got connected and i got an automated voice saying that emergency calling time is between evening 5 to morning 9. so what will happen if anything hazardous happens during 9 am to 5 pm?

is this what is called a real emergency service?

I booked a refill for the Indane gas on 7th Nov 2013 for consumer number (93360) but so far I haven’t received any refill. I was also issued the cash memo number.
I regularly kept on checking through IVR when my gas will be delivered. I received the status that till 29th Oct my gas agency (Captain Gas Agency, Pratap Vihar, Ghaziabad) has cleared the delivery. So I mine was expected to come in another week or so. But then next...

to whom it may concern, Iam a resident of 1614 a, hb colony, sec 10 a, gurgaon.I am having domestic lpg gas connection form indane gas since 1988.Since then we have been receiving good services from raghu gas agency, railway road gurgaon.But now we are facing problem in getting services from agency.We had booked lpg cylinder on 12 /12/13, but not received any cylinder yet.We had visited thrice to the agency for concerned matter and always reassured that very next day we'l be getting cylinder.But till date we have not received any cylinder.we even tried to contact agency but reponse was same.please look into matter as we are not able to get our basic requirement done.We expect your timely intervention in the matter to resolve the issue. regards Madan Singh Mehra customaer no-122875 connection no-R 13574 ageny-raghu gas services, railway road gurgaon, haryana ph-[protected] [protected]@yahoo.com

My name is Nitin Garg and I applied for new Indane connection on 11 Dec 2013 through Indane Website. Distributor Name - Mata Sheetla Gas Service, Gurgaon. Ref No. N[protected].
I was told by customer care rep. that I will get the connection in 7 working days but I have not received yet. The SL69 number which I was supposed to received has not been given to me till date.
I submitted complaint on 20th Dec 2013 with docket number 1156975 and was told that it will be solved within 48 working hours. But I haven't any response for this as well.

Request you to help getting me new connection.

My self Laxmi I have applied for a new gas connection to Akash Gas Service Johripur, Delhi-94 Reference No. N[protected] Dt.27/09/2013 but till date we are not received any call or mail regarding my gas connection. then i raised a complaint no. is 1153803 Dt. 18.12.2013. Customer care executive tell me your complaint revert within 48 hours but no any resolution give my till date i.e. 26.12.2013. So i request you please help me because i face very big problem in my family. again i request you sir please solve my problem as soon as possible. Please take a strict action against the distributor so that the customer do not feel any convenience. Indane Gas Connection Reference No.- N[protected]

I booked for refill of cylinder on dt.15/12/2013 but till now i have not get delivery. so many times personnel y go to gas agency office & telephone also which provided by the agency. but no responding .
pls do needfull to aviod this late delivery every time.because i have single cylinder connection.

Gas Agency Address:

Rewari Gas service
sector-4, shopping complex
Rewari-123401
Haryana

My consumer No is 7270 .I have booked on line vide ref No 420996 and cash memo [protected] But the ycylynder not delvered and today I got the SMS that your bookinh is stand cancelled. Again I booked on line and I received the SMS again that your booking is cancelled Pl do the needful and ensure cylynder delivery Regards Satyendra Thakur [protected] Consumer No 7270

This happened to me today on 24-Dec-2013 at 15:00 hours. I asked for a full tank refill for my i10. The attendant after serving the guy ahead of me with a two wheeler filled in 200 Rs of petrol asked me to open the fuel cap. When I was waiting for him to reset the counter to zero another guy distracted me by pointing to an IOC billboard with an offer. By the time I turned back to look at the fuel meter expecting for confirmation of a zero reading, which normally the attendants in most of the petrol stations do, the meter was already at 7 ltrs which was under less than 20 sec. I asked the guy to stop filling the fuel and started a heated dialog with the people. The people were trying to pacify me saying that the filling does not start with out resetting zero and it is a speed pump etc but they knew they were caught duping and they were on a defensive stand. I asked the manager about it and he was sheepishly in a low tone trying to convince me. I asked him to give the number of the proprietor (manager introduced the prop as Praveen, not sure if he was really the prop.) as well and spoke to him he was also trying to convince me with out being present when this had happened. I felt that everyone was hand in glove in this duping operation.
Unfortunately there is no proof that can be used for judicial prosecution until you do a sting operation with cameras or other hidden measuring containers under the petrol tank opening against.

At least the best we as consumers can do is spread the word about such incidents and petrol bunks so that other consumers dont get victimised and people avoid visting such pumps. I was trying to find if we can raise complaints with IOC but could not find an option to do so. Suggest what best as victims we can do to mitigate and avoid reoccurences, apart from voicing our concern on these public websites.

My consumer no. is 38300330. Refill has been booked with memo no.685476 thru 24x7 phone call system has been registered on 13th December, 2013. I received a message saying cash memo generated against this on[protected]. Again today i.e.,[protected], I got a message saying cash memo cancelled. No reasons have been indicated. This is the second incident of similar nature. Atleast, it is their minimum duty to let us know the reasons if any sothat precautions can be taken next time. On calling up on toll free complaint no., they asked us to contact the local gas agency which never picks up the call. new refill booking is also not being allowed saying your cash memo cancelled. Great service

I am IOC customer having consumer No. CO 4355 for domestic LPG. There is no any online refill booking facility at my town i.e Hoshiarpur -Punjab. Kindly arrange the same or provide the reason of not having online facility in the town. It is very dificult to book refill over phone. Waiting for your fruitfull reply. Thanks Raj Kumar Consumer No. CO 4355 Hoshiarpur - 146001 Punjab

I am a customer of Indane Gas past 3 yrs (consumer number 54158 in the name of Gaurav Gupta ). I get my gas service from Vishnu Gas Agency, Kadugodi Whitefield, Bangalore. We have booked our gas(refill) on 30th Nov 2013 and then cash memo/voucher also got generated as i got the sms cash memo# [protected] and booking # 814001 . but still after 25 days, We are waiting for gas cylinder ( refill), i called toll free number and booked the complaint also complaint # 1150905. We did not get the delivery after that too and We are trying to reach gas agency also on their contact numbers continuously but most of the time, a recorded msg comes which says this telephone line is not working. This is bringing lot of mental stress as we are without gas past one week and eating outside. We might even get sick this way. I don't know how to contact the agency.This way these people even are encouraging black marketing of gas and some action needs to be taken against them. Please help!!!

Sir, my consumer number is 05954, Jyothi enterprises, Aghapura, Hyderabad. i booked gas on November 30, Ref No: 660059. i got a message on December 5 that cylinder will be delivered shortly. till date we didnt get our delivery but the status shows its delivered. this has become a routine past one year. on approaching the agency where no one can come in contact with the manager (never present) we get rash replies but no solution. at times they suggest to re-book a fresh one. this agency is the worst and not spacious enough to even enter in. plz take stern action against this agency and curb the ongoing hijacking of cylinders for extra price.

Booked for refill vide no.520341 on 25.11.13 for consumer no.32391.On visit to modern gas agency our distributor on 21.12.13 was told wld be delivered today but not delivered.On further checking today i.e.24.12.13 on consumer cell helpline no.[protected] (recorded messages) got the recorded messages that LPG cylinder was already delivered on 21.12.13 actually not delivered till today i.e 24.1.213.Pls help

I have applied for a new gas connection to Captain Gas Service Ghaziabad. But the distributor's behavior is rude and not acceptable. he was demanding bribe and forcing to buy accessories to take connection. he is just avoiding me to give connection. So, please take a strict action against the distributor so that the customer do not feel any convenience. Thank You Jitendra Kumar Baranwal Indane Gas Connection Reference No.- N[protected]

• Consumer No. 144531. • AADHAR No.[protected]. Refer to the LPG Subsidy, I opened SB account (A/C no.[protected] with SBT. Edappally) and linked with my AADHAR card. But still the subsidy amount is not credited to my account and I am getting the message that, subsidy credit is failed. My previous account (No. [protected]) is removed from my AADHAR link. I kindly request you to update my account no in your system, in order to credit the subsidy amount accordingly. As per the “IOCL Transparency Portal” AADHAR linking status, it shows AADHAR is successfully linked with bank & IOCL, I appreciate your immediate action in this regard. Shujahudin. T. H [protected]