Indian Oil Corporation [IOC] Complaints & Reviews

i have a gas leakage in my home.. i called al the emergency service numbers of indane gas agencies. none of the line got connected and i got an automated voice saying that emergency calling time is between evening 5 to morning 9. so what will happen if anything hazardous happens during 9 am to 5 pm?

is this what is called a real emergency service?

I booked a refill for the Indane gas on 7th Nov 2013 for consumer number (93360) but so far I haven’t received any refill. I was also issued the cash memo number.
I regularly kept on checking through IVR when my gas will be delivered. I received the status that till 29th Oct my gas agency (Captain Gas Agency, Pratap Vihar, Ghaziabad) has cleared the delivery. So I mine was expected to come in another week or so. But then next time I received the status that transaction has been cancelled thus I rebooked on 10th Dec 2013, which is also not yet delivered.

I logged a complaint[protected] for the same through toll free number; they reverted back after 5 days saying that you need to for refill again. I have told them it’s already re-booked.

Thanks,
Ravi
[protected]@gmail.com
[protected]

to whom it may concern, Iam a resident of 1614 a, hb colony, sec 10 a, gurgaon.I am having domestic lpg gas connection form indane gas since 1988.Since then we have been receiving good services from raghu gas agency, railway road gurgaon.But now we are facing problem in getting services from agency.We had booked lpg cylinder on 12 /12/13, but not received any cylinder yet.We had visited thrice to the agency for concerned matter and always reassured that very next day we'l be getting cylinder.But till date we have not received any cylinder.we even tried to contact agency but reponse was same.please look into matter as we are not able to get our basic requirement done.We expect your timely intervention in the matter to resolve the issue. regards Madan Singh Mehra customaer no-122875 connection no-R 13574 ageny-raghu gas services, railway road gurgaon, haryana ph-[protected] [protected]@yahoo.com

My name is Nitin Garg and I applied for new Indane connection on 11 Dec 2013 through Indane Website. Distributor Name - Mata Sheetla Gas Service, Gurgaon. Ref No. N[protected].
I was told by customer care rep. that I will get the connection in 7 working days but I have not received yet. The SL69 number which I was supposed to received has not been given to me till date.
I submitted complaint on 20th Dec 2013 with docket number 1156975 and was told that it will be solved within 48 working hours. But I haven't any response for this as well.

Request you to help getting me new connection.

My self Laxmi I have applied for a new gas connection to Akash Gas Service Johripur, Delhi-94 Reference No. N[protected] Dt.27/09/2013 but till date we are not received any call or mail regarding my gas connection. then i raised a complaint no. is 1153803 Dt. 18.12.2013. Customer care executive tell me your complaint revert within 48 hours but no any resolution give my till date i.e. 26.12.2013. So i request you please help me because i face very big problem in my family. again i request you sir please solve my problem as soon as possible. Please take a strict action against the distributor so that the customer do not feel any convenience. Indane Gas Connection Reference No.- N[protected]

I booked for refill of cylinder on dt.15/12/2013 but till now i have not get delivery. so many times personnel y go to gas agency office & telephone also which provided by the agency. but no responding .
pls do needfull to aviod this late delivery every time.because i have single cylinder connection.

Gas Agency Address:

Rewari Gas service
sector-4, shopping complex
Rewari-123401
Haryana

My consumer No is 7270 .I have booked on line vide ref No 420996 and cash memo [protected] But the ycylynder not delvered and today I got the SMS that your bookinh is stand cancelled. Again I booked on line and I received the SMS again that your booking is cancelled Pl do the needful and ensure cylynder delivery Regards Satyendra Thakur [protected] Consumer No 7270

This happened to me today on 24-Dec-2013 at 15:00 hours. I asked for a full tank refill for my i10. The attendant after serving the guy ahead of me with a two wheeler filled in 200 Rs of petrol asked me to open the fuel cap. When I was waiting for him to reset the counter to zero another guy distracted me by pointing to an IOC billboard with an offer. By the time I turned back to look at the fuel meter expecting for confirmation of a zero reading, which normally the attendants in most of the petrol stations do, the meter was already at 7 ltrs which was under less than 20 sec. I asked the guy to stop filling the fuel and started a heated dialog with the people. The people were trying to pacify me saying that the filling does not start with out resetting zero and it is a speed pump etc but they knew they were caught duping and they were on a defensive stand. I asked the manager about it and he was sheepishly in a low tone trying to convince me. I asked him to give the number of the proprietor (manager introduced the prop as Praveen, not sure if he was really the prop.) as well and spoke to him he was also trying to convince me with out being present when this had happened. I felt that everyone was hand in glove in this duping operation.
Unfortunately there is no proof that can be used for judicial prosecution until you do a sting operation with cameras or other hidden measuring containers under the petrol tank opening against.

At least the best we as consumers can do is spread the word about such incidents and petrol bunks so that other consumers dont get victimised and people avoid visting such pumps. I was trying to find if we can raise complaints with IOC but could not find an option to do so. Suggest what best as victims we can do to mitigate and avoid reoccurences, apart from voicing our concern on these public websites.

My consumer no. is 38300330. Refill has been booked with memo no.685476 thru 24x7 phone call system has been registered on 13th December, 2013. I received a message saying cash memo generated against this on[protected]. Again today i.e.,[protected], I got a message saying cash memo cancelled. No reasons have been indicated. This is the second incident of similar nature. Atleast, it is their minimum duty to let us know the reasons if any sothat precautions can be taken next time. On calling up on toll free complaint no., they asked us to contact the local gas agency which never picks up the call. new refill booking is also not being allowed saying your cash memo cancelled. Great service

I am IOC customer having consumer No. CO 4355 for domestic LPG. There is no any online refill booking facility at my town i.e Hoshiarpur -Punjab. Kindly arrange the same or provide the reason of not having online facility in the town. It is very dificult to book refill over phone. Waiting for your fruitfull reply. Thanks Raj Kumar Consumer No. CO 4355 Hoshiarpur - 146001 Punjab

I am a customer of Indane Gas past 3 yrs (consumer number 54158 in the name of Gaurav Gupta ). I get my gas service from Vishnu Gas Agency, Kadugodi Whitefield, Bangalore. We have booked our gas(refill) on 30th Nov 2013 and then cash memo/voucher also got generated as i got the sms cash memo# [protected] and booking # 814001 . but still after 25 days, We are waiting for gas cylinder ( refill), i called toll free number and booked the complaint also complaint # 1150905. We did not get the delivery after that too and We are trying to reach gas agency also on their contact numbers continuously but most of the time, a recorded msg comes which says this telephone line is not working. This is bringing lot of mental stress as we are without gas past one week and eating outside. We might even get sick this way. I don't know how to contact the agency.This way these people even are encouraging black marketing of gas and some action needs to be taken against them. Please help!!!

Sir, my consumer number is 05954, Jyothi enterprises, Aghapura, Hyderabad. i booked gas on November 30, Ref No: 660059. i got a message on December 5 that cylinder will be delivered shortly. till date we didnt get our delivery but the status shows its delivered. this has become a routine past one year. on approaching the agency where no one can come in contact with the manager (never present) we get rash replies but no solution. at times they suggest to re-book a fresh one. this agency is the worst and not spacious enough to even enter in. plz take stern action against this agency and curb the ongoing hijacking of cylinders for extra price.

Booked for refill vide no.520341 on 25.11.13 for consumer no.32391.On visit to modern gas agency our distributor on 21.12.13 was told wld be delivered today but not delivered.On further checking today i.e.24.12.13 on consumer cell helpline no.[protected] (recorded messages) got the recorded messages that LPG cylinder was already delivered on 21.12.13 actually not delivered till today i.e 24.1.213.Pls help

I have applied for a new gas connection to Captain Gas Service Ghaziabad. But the distributor's behavior is rude and not acceptable. he was demanding bribe and forcing to buy accessories to take connection. he is just avoiding me to give connection. So, please take a strict action against the distributor so that the customer do not feel any convenience. Thank You Jitendra Kumar Baranwal Indane Gas Connection Reference No.- N[protected]

• Consumer No. 144531. • AADHAR No.[protected]. Refer to the LPG Subsidy, I opened SB account (A/C no.[protected] with SBT. Edappally) and linked with my AADHAR card. But still the subsidy amount is not credited to my account and I am getting the message that, subsidy credit is failed. My previous account (No. [protected]) is removed from my AADHAR link. I kindly request you to update my account no in your system, in order to credit the subsidy amount accordingly. As per the “IOCL Transparency Portal” AADHAR linking status, it shows AADHAR is successfully linked with bank & IOCL, I appreciate your immediate action in this regard. Shujahudin. T. H [protected]

Dear Sir, With due respect this is to inform you that one gas agency go down is established in my area called DESHOI GAS AGENCY, at SADHANI NAGAR, N.H. 37 BYPASS, NEAR HOTEL BRAHMAPUTRA RESORT, DIST JORHAT (ASSAM) which is fully resident area and due to arrival of big trucks, electricity cable is hampered everyday. Kindly do the needful.

Dated : 19/12/2013

Sir,
I have booked a LPG Cylinder for refilling with my Indane Gass Distributor Name: Choudhary Gas Distributer, Bastacolla, Dist. Dhanbad, Jharkhand vide Order No. 47948, on dated : 13/12/2013. But till date i have not received the cylinder against my booked order.Further I would like to inform you that i have facing the similler problems in every month & that practice is going with me in continuously. Due to this, I have facing a lot of difficulties in day to day life.

Hence I request you to look after the matter & do the needful as soon as possible.

Your Consideration in this regard shall be highly appreciated & oblige.

Thanks & Regards
From Anup Kumar Sharma
Mobile. No. [protected]
Consumer No. 21124
Distributor Name, Choudhary Gass Distributors
Bastacolla, Dist. Dhanbad, Jharkhand

Hi, This is regarding complaint against delivery boy of B R Gas Agency, Chandanagar, Hyderabad (AP). I booked cylinder through online portal of indane on 10th Dec which was delivered to me today on 18th Dec 2013. Below are the points that I would like to bring to notice of yours: 1) I was told that Gas will be delivered on 16th but wasn't for which I wasted all my day waiting for the same. 2) If it was not delivered then I expect to get a call from delivery boy for the same that he will deliver it today which he didn't. He came to my house for delivering cylinder and rang bell for 2-3 times, my wife was occupied and wasn't able to open door and later after 6 min or so she rushed to balcony and asked this guy to get cylinder, for which reponse from delivery boy was not good. when asked why didn't he called up before coming rply was " i don't have time to call every one". His behaiviour was very rude and unethical which shouldn't be. 3) worst part is when I ever call B R Gas services on their phone[protected] they never answer single call.

I received the refill on 4/12/2013 from Priya gas Agencies by paying Rs 1060 . I have not received subsidy amount till date.I have already linked my adhar with my Bank account no [protected] with State bank of Travancore M G University campus branch and received the initial amount of Rs 435 one month ago.Please take immediate action to credit the subsidy amount in my bank account .

Dear sir,

This is to bring to your kind consideration, that today 16.12.2013 around 9.30 a.m I spoke to my Indane gas dealer office to clarify the details of Aadhaar Card submission regarding . A lady who lifted the phone was so vehement and rough enough that was not digestible by me . I am a customer for you and hope you can understand the service provider responsibilities, . I was totally betrayed by your staff and the purpose of my call was put on vain. Hope you can take necessary steps to talk to that dealer and do the needful for me.

thanks and regards,

YKR Sathishkumar - Phone [protected]

My consumer Number : 60760