Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir, With due respect this is to inform you that one gas agency go down is established in my area called DESHOI GAS AGENCY, at SADHANI NAGAR, N.H. 37 BYPASS, NEAR HOTEL BRAHMAPUTRA RESORT, DIST JORHAT (ASSAM) which is fully resident area and due to arrival of big trucks, electricity cable is hampered everyday. Kindly do the needful.

Dated : 19/12/2013

Sir,
I have booked a LPG Cylinder for refilling with my Indane Gass Distributor Name: Choudhary Gas Distributer, Bastacolla, Dist. Dhanbad, Jharkhand vide Order No. 47948, on dated : 13/12/2013. But till date i have not received the cylinder against my booked order.Further I would like to inform you that i have facing the similler problems in every month & that practice is going with me in continuously. Due to this, I have facing a lot of difficulties in day to day life.

Hence I request you to look after the matter & do the needful as soon as possible.

Your Consideration in this regard shall be highly appreciated & oblige.

Thanks & Regards
From Anup Kumar Sharma
Mobile. No. [protected]
Consumer No. 21124
Distributor Name, Choudhary Gass Distributors
Bastacolla, Dist. Dhanbad, Jharkhand

Hi, This is regarding complaint against delivery boy of B R Gas Agency, Chandanagar, Hyderabad (AP). I booked cylinder through online portal of indane on 10th Dec which was delivered to me today on 18th Dec 2013. Below are the points that I would like to bring to notice of yours: 1) I was told that Gas will be delivered on 16th but wasn't for which I wasted all my day waiting for the same. 2) If it was not delivered then I expect to get a call from delivery boy for the same that he will deliver it today which he didn't. He came to my house for delivering cylinder and rang bell for 2-3 times, my wife was occupied and wasn't able to open door and later after 6 min or so she rushed to balcony and asked this guy to get cylinder, for which reponse from delivery boy was not good. when asked why didn't he called up before coming rply was " i don't have time to call every one". His behaiviour was very rude and unethical which shouldn't be. 3) worst part is when I ever call B R Gas services on their phone[protected] they never answer single call.

I received the refill on 4/12/2013 from Priya gas Agencies by paying Rs 1060 . I have not received subsidy amount till date.I have already linked my adhar with my Bank account no [protected] with State bank of Travancore M G University campus branch and received the initial amount of Rs 435 one month ago.Please take immediate action to credit the subsidy amount in my bank account .

Dear sir,

This is to bring to your kind consideration, that today 16.12.2013 around 9.30 a.m I spoke to my Indane gas dealer office to clarify the details of Aadhaar Card submission regarding . A lady who lifted the phone was so vehement and rough enough that was not digestible by me . I am a customer for you and hope you can understand the service provider responsibilities, . I was totally betrayed by your staff and the purpose of my call was put on vain. Hope you can take necessary steps to talk to that dealer and do the needful for me.

thanks and regards,

YKR Sathishkumar - Phone [protected]

My consumer Number : 60760

I had booked for the indane gas cylinder on 13 November 2013 at jamuna gas service in jhansi.but it has been one month and the gas cylinder has not been delivered uptil now.the mobile number of gas agency is [protected].my consumer Id is 30623 and consumer name is sunil kumar and Mobile number is [protected].plz look into the matter and ensure early delivery of the cylinder.

Hi I am the resident of Bhopal my consumer I'd is CK6620 I have booked the cylinder 2 times in this month but both of time cylinder not delivered please help us to deliver the cylinder

booking number
292384 date 2 Dec-13
293080 date 5 Dec-13

From Suresh Kumar J S (mail : [protected]@gmail.com)mob:[protected] Kozhikode On 08/12/13, when I was on route to Kalpetta from Kozhikode at 8 A M in the morning I reached the IOCL Petrol pump at Paropadi, Malaparamba, Kozhikode for filling Diesel in my car. The pump operator carelessly set the price and when he lifted lever to pour the diesel, suddenly for my surprise I saw Diesel pumping out of the hose and with in a fraction of second, there were lots of diesel spilled into my car (not in Diesel tank) and on the face of my wife and kid who were travelling with me. The operator said that it was due to a malfunction of the lever and suddenly left the scene. I complained the matter to the manager and he also said he is help less I have filed a complaint at near by police station(chevayur, Kozhikode) and expecting further action. I request the IOCL authorities to look in to this matter and take steps to avoid such incidents in the future and compensate me of the losses i had suffered due to spoiling the fabrics inside my car, damaged dresses of my relatives, medication sought to curb itching, wastage of time and mental strain.

I am indane gas customer at Madhavi gas agency - shaikpet. My consumer number is 108299. I registered my aadhar card and bank account details long before I booked gas. I received gas on 20/10/13 and I paid rs 1030 for a bill of about 1000rs. Till now - 3 months - I have not received my subsidy amount into my bank account. I waited patiently for 15 days and then called Madhavi gas agency - they did not pick up calls. Then went to Himayat nagar office twice with written letter and contacted them on phone several times, yet they have not credited the subsidy amount. IT IS MY EXTRA MONEY THAT I PAID THEM ON 20.10.13, WHICH THEY HAVE TO PAY ME BACK. THEY ARE NOT PAYING FROM THEIR POCKET OR MADHAVI GAS AGENCY'S POCKET. IF YOU ARE INCAPABLE OF PAYING BACK THE EXTRA MONEY YOU HAVE COLLECTED, WHY EVEN COLLECT IT AT FIRST PLACE, JUST GENERATE BILL FOR THE EXACT AMOUNT OF THE GAS ? WHAT IS THE USE OF BELIEVING YOU AND GIVING EXTRA MONEY - MY MONEY IS AT STAKE, TIME AND ENERGY IS WASTED RUNNING AFTER YOUR OFFICES. YOU BETTER RETURN THE EXCESS MONEY YOU HAVE COLLECTED FROM ME IN THE NAME OF SUBSIDY AND STOP CHEATING CUSTOMERS BY SAYING VAGUE ANSWERS OR DODGING THEM. I say again - I AM ASKING FOR MY MONEY THAT I HAVE PAID THEM IN EXCESS IN NAME OF SUBSIDY AND THEY ARE NOT DOING ME ANY FAVOUR. RATHER I AM PUT AT DISTRESS AND NOT EXPECTING A SINGLE PAISE INTEREST FOR THE EXTRA MONEY I HAVE PAID THEM 3 MONTHS AGO !! Lakshmi Hyderabad

I had given my Aadhar card details and it was linked to my consumer number. As well as it is linked with bank and processed from NPCI end. Though IOCL are generating non-subsidy bills. Hence subsidy amount is credit to my bank account. Since the past 6 months I have been facing this problem. LPG Details: IOCL, KALPANA GAS AGENCY LPG Consumer number: 98268 Bank details: Axis bank, Madhapur branch Aadhaar number:[protected] To resolve this issue I contacted gas agency, bank and NPCI many times. Can some body resolve my issue.

sir, i am resident of D- BLOCK INDIRA NAGAR -1..i booked gas at 7/dec 2013 .n i ALSO got a msg dat u will recevie gas shortly. but till now i m not geting any gas cylinder.. its very hard to survive for us.. kindly.take steps towards careless delivery...i will very grateful to u i[censored] follow my request... thanking you ANITA TRIPATHI CONSUMER NO---32154

Dear Sir/Madam This is to bring to your notice that on 8th dec 9am when I went to fuel my car at IOC Kasba Petrol Pump at Rash Behari Connector Kolkata - the attendent Mr Jayanta - misbehaved with me -when there was delay in the credit card slip coming out of the pump's card machine - he damaged my credit card, used abusive language when I pointed out the same and shoved me around . I am appalled at such behaviour being meted out and request necessary disciplinary action to be taken against this employee

our consumer no 60747 against Priyanka Gas agency at Shamshabad, Ranga reddy during the September i have booked Calender and delivered in October, But Subsidy amount not yet received till date adhar card area also added to my gas connection and also connected to my bank account . Please verify it and early credited into my bank account

Respected sir
With due to respect I want to inform you that our indent gas dealer Mr. Bhadauria indone gas service H.N. 1407, shop 283 Shivagi nagar Jhansi [U.P] .service is becoming poorer day by day .I booked my gas on 19/11/2013 but till now the gas cylinder has not been deliverd .kindly look toward the grrevience.

Dear sir I am a coustomer of a indane company my consumer no is( CX1182572 ) and my distributor is KARCO DISTRIBUTOR ADDRESS 24/2 pottary road kolkata 7000 15 ( SAP CODE IS 140427) ther naver deliver gas in time and the person who deliver gas cylinder he dont have a weight machine to weight we ask him for a weight but he refuse and his reply was we always give u a wright weight u dont have to worry about that and u people giving so much advertisement in televesion for alla this but there are not follwing this so plz look after this matter seriously THANK YOU

sir respectfully i have given a application to premier gas agency to transfer my connection to indane gas service avas vikash jakhan dehradun since 1 month my connection number is 17548 they are not doing my work they are saying when will securty will come than we will inform u ...
i hope u will help me for transfer my gas conection as soon as possible...


THANKING YOU

SHRI S.L DWIVEDI
VET HOSPITAL MEHUWALA
CONT NO=[protected]

My name is Harit Sompura, I am using LPG cylinder (Consumer No.: 01542) which is in my mother-in -law shrimati Sushilaben Indukumar Acharya, my address is 6/61, Avani Appartment, Pragatinagar, Naranpura, Ahmedabad-380013. I am purchasing the LPG Cylinder from agency naming by M/s. Arjun Gas Agency, having address at : 4/157, Nidhi Apartment, Opp. Pragatinagar Bus Stop, Shastrinagar, Naranpura, Ahmedabad-38. On yesterday i.e. 06/12/2013 at about 10 PM I changed the cylinder at my home, but thereafter within half an hour i.e. at 10:28 PM suddenly there were a voice of gas lickge and immediately too much smell spread in the house. Without any delay I dialed 'emergency complaint about gas lickge - between 8:00 PM and 8:00AM on Mobile number given on bill [protected] at 10:31 PM from my mobile no. [protected] to register the complain and attain immediately before any accident occur, but the person who picked the phone has made an inquiry about my name, address, consumer no., agency name, its address etc. and thereafter he told me that "I am giving another number and you call to that number and register your complain", thereafter he gave me mobile number [protected]. After disconnecting him I immediately dialed [protected] at 10:34 PM, here, the person who picked up the phone had made the same inquiry from me and he also told me the same thing that "I am giving another number and you call to that number and register your complain", listing the same query and the same answer I was shocked and surprised I told to that person that "why all of you are not attaining the complain and one man giving the no. of another and another man giving the no. of some one else and so on, try to solve the complain by understanding your responsibility instead of giving numbers of others" after listing these words from me he disconnected my mobile. Today i.e 07/12/2013 at 09:06 AM I dialed another no. [protected], on bill it is written that dial this no. for gas lickeg complain - between 8:00 AM and 8:00 PM, but this no. is out of service. Thereafter, I think why should not I register my complaint about gas lickge to my dealer, so that he can send a man to resolve my gas lickge problem? So I dialed land line number of M/s. Arjun Gas Agency[protected], but here the phone is engaged, I tried after few minutes but again engaged, thereafter again I dialed but its ringing ringing and ringing only. No body was picking after two minutes again I dialed the same no. and this time also ring ring and ring only, no response. NOW, My complaint to you that cancel the dealer-ship of M/s. Arjun Gas Agency as it was not response the consumers about their complaint, false/wrong information and mobile numbers submitting to the customers on bill and also the employees hired by them are not working as per their duties and responsibilities. TODAY, I AM REQUESTING TO YOU TO TAKE ACTION AGAINST THE AGENCY M/S. ARJUN GAS AGENCY AND THEIR EMPLOYEES BY TERMINATING THE AGENCY WITHIN 15 DAYS FROM RECEIPT OF MY THIS COMPLAINT TO YOU. OTHERWISE, I WILL BE SO AGGRIEVE THAT I WILL NOT HESITATE TO FILE COMPLAINT AGAINST YOU AND M/S. ARJUN GAS AGENCY BEFORE CONSUMER FORUM. TREAT MY THIS LETTER AS NOTICE ALSO. Thanks With Regards, ________________ Harit Sompura. Place : Ahmedabad. Date : 07/12/2013.

I am Indane Gas Consumer ( Consumer No.5092 ) and resides at B-189, Ground Floor, Sector 14, Noida-201301. My Gas agency's name is Mithala Gas Agency, Shop No.4 & 5, A-73A, Sector 19, Noida-201301. I booked for LPG Cooking Gas on 24th December'13.I did not received the Gas till 3rd Dec'13 hence I tried to know the status of Gas . I was shocked to know when got information that it has been delivered on 27th Dec'13. Whereas fact is this that Gas was at all delivered neither on 27th Dec'13 nor on any other day. I lodged a complaint. Today, I again rang up to know the status of my complaint but was told that my complaint could not be forwarded further due to server problem hence nothing has been done. I am shocked again to know that nothing has been done. Another important fact, Mr Agarwal, residing on 1st floor is witness to this fact that Gas was not delivered to us because we were not at home, whereas Gas delivery Boy visited the premises. Please look into it and we want immediate delivery of our Gas, which was not delivered on 27th Dec'13. Dr. Satish Chandra [protected]

My consumer No. is 82543 with BP Agencies, Housing Board Bldg., Pandit Colony, Kowdiar, Trivandrum. I booked for a refill on 11th November, 2013 telephonically and was told that my booking has been registered. I ALSO GOT A TELEPHONIC SMS CONFIRMATION at 10.04 on 11th Nov. that the booking had bee done and that the booking number was 299981. When the supply did not come, on 6th Dec. 2013 I went to the agency for taking delivery of a cylinder. To my surprise, BP Agency told me that there was no booking in my account and that they could not issue a refill. FORTUNATELY, I HAD NOT DELETED THE MESSAGE AND SO I COULD SHOW THE IOC MESSAGE TO THE DEALER AND RELUCTNATLY HE ISSUED A REFILL. NOW, MY problem is: HOW WILL I KNOW, THE NEXT TIME I BOOK, WHETHER THE TELEPHONIC MESSAGE (RECORDER VOICE) AND THE SMS HAVE NO SANCTITY AND THAT MY BOOKING MAY NOT HAVE BEEN DONE ?

Sub. : - profuse leekage in lpg gas cylinder and non - response of distributor in replacing the same, despite report of the service engineer called on emergency call at 8 pm on 02. 12. 2013. Consumer no. 12211. Details given in attachment.

My indane lpg (Domestic) consumer no. Is 12211. Distributor is vijay rattan enterprises, (East delhi) . On dec. 2nd, 2013, we installed a fresh cylinder. It started leaking immediately. Instantly, called the emergency service at 8 pm. Person visited namely mr. Kanahiya at 9 pm. After thorough checking of cylinder, he established the profuse leakage - he stated pin of cylinder is faulty & he is unable to change it. He gave in writing vide complaint no. 25380 saying "cylinder's pin leaking - cylinder to be changed by the agency”. Since morning repeatedly calling the distributor / agency. After plenty of busy tones, no one picks up the phone while ringing

Hence take notice for legal action for damages for criminal breach of trust, harassment, mental torture & also will be compelled to initiate consumer court for deficiency & refusal & failure to provide services in, with punitive costs. Immediate redressal & change of cylinder is urgently sought for, failing which action is liable to be initiated against indian oil corporation. And including its top officials, for the same.

Please note accordingly.

Ashok batta, advocate,

C / o justice r. K. Batta (R)

Member, national consumer redressal commission.

New delhi.

Dated: - 5th dec. . 2013.