Indian Oil Corporation [IOC] Complaints & Reviews

My consumer No is 7270 .I have booked on line vide ref No 420996 and cash memo [protected] But the ycylynder not delvered and today I got the SMS that your bookinh is stand cancelled. Again I booked on line and I received the SMS again that your booking is cancelled Pl do the needful and ensure cylynder delivery Regards Satyendra Thakur [protected] Consumer No 7270

This happened to me today on 24-Dec-2013 at 15:00 hours. I asked for a full tank refill for my i10. The attendant after serving the guy ahead of me with a two wheeler filled in 200 Rs of petrol asked me to open the fuel cap. When I was waiting for him to reset the counter to zero another guy distracted me by pointing to an IOC billboard with an offer. By the time I turned back to look at the fuel meter expecting for confirmation of a zero reading, which normally the attendants in most of the petrol stations do, the meter was already at 7 ltrs which was under less than 20 sec. I asked the guy to stop filling the fuel and started a heated dialog with the people. The people were trying to pacify me saying that the filling does not start with out resetting zero and it is a speed pump etc but they knew they were caught duping and they were on a defensive stand. I asked the manager about it and he was sheepishly in a low tone trying to convince me. I asked him to give the number of the proprietor (manager introduced the prop as Praveen, not sure if he was really the prop.) as well and spoke to him he was also trying to convince me with out being present when this had happened. I felt that everyone was hand in glove in this duping operation.
Unfortunately there is no proof that can be used for judicial prosecution until you do a sting operation with cameras or other hidden measuring containers under the petrol tank opening against.

At least the best we as consumers can do is spread the word about such incidents and petrol bunks so that other consumers dont get victimised and people avoid visting such pumps. I was trying to find if we can raise complaints with IOC but could not find an option to do so. Suggest what best as victims we can do to mitigate and avoid reoccurences, apart from voicing our concern on these public websites.

My consumer no. is 38300330. Refill has been booked with memo no.685476 thru 24x7 phone call system has been registered on 13th December, 2013. I received a message saying cash memo generated against this on[protected]. Again today i.e.,[protected], I got a message saying cash memo cancelled. No reasons have been indicated. This is the second incident of similar nature. Atleast, it is their minimum duty to let us know the reasons if any sothat precautions can be taken next time. On calling up on toll free complaint no., they asked us to contact the local gas agency which never picks up the call. new refill booking is also not being allowed saying your cash memo cancelled. Great service

I am IOC customer having consumer No. CO 4355 for domestic LPG. There is no any online refill booking facility at my town i.e Hoshiarpur -Punjab. Kindly arrange the same or provide the reason of not having online facility in the town. It is very dificult to book refill over phone. Waiting for your fruitfull reply. Thanks Raj Kumar Consumer No. CO 4355 Hoshiarpur - 146001 Punjab

I am a customer of Indane Gas past 3 yrs (consumer number 54158 in the name of Gaurav Gupta ). I get my gas service from Vishnu Gas Agency, Kadugodi Whitefield, Bangalore. We have booked our gas(refill) on 30th Nov 2013 and then cash memo/voucher also got generated as i got the sms cash memo# [protected] and booking # 814001 . but still after 25 days, We are waiting for gas cylinder ( refill), i called toll free number and booked the complaint also complaint # 1150905. We did not get the delivery after that too and We are trying to reach gas agency also on their contact numbers continuously but most of the time, a recorded msg comes which says this telephone line is not working. This is bringing lot of mental stress as we are without gas past one week and eating outside. We might even get sick this way. I don't know how to contact the agency.This way these people even are encouraging black marketing of gas and some action needs to be taken against them. Please help!!!

Sir, my consumer number is 05954, Jyothi enterprises, Aghapura, Hyderabad. i booked gas on November 30, Ref No: 660059. i got a message on December 5 that cylinder will be delivered shortly. till date we didnt get our delivery but the status shows its delivered. this has become a routine past one year. on approaching the agency where no one can come in contact with the manager (never present) we get rash replies but no solution. at times they suggest to re-book a fresh one. this agency is the worst and not spacious enough to even enter in. plz take stern action against this agency and curb the ongoing hijacking of cylinders for extra price.

Booked for refill vide no.520341 on 25.11.13 for consumer no.32391.On visit to modern gas agency our distributor on 21.12.13 was told wld be delivered today but not delivered.On further checking today i.e.24.12.13 on consumer cell helpline no.[protected] (recorded messages) got the recorded messages that LPG cylinder was already delivered on 21.12.13 actually not delivered till today i.e 24.1.213.Pls help

I have applied for a new gas connection to Captain Gas Service Ghaziabad. But the distributor's behavior is rude and not acceptable. he was demanding bribe and forcing to buy accessories to take connection. he is just avoiding me to give connection. So, please take a strict action against the distributor so that the customer do not feel any convenience. Thank You Jitendra Kumar Baranwal Indane Gas Connection Reference No.- N[protected]

• Consumer No. 144531. • AADHAR No.[protected]. Refer to the LPG Subsidy, I opened SB account (A/C no.[protected] with SBT. Edappally) and linked with my AADHAR card. But still the subsidy amount is not credited to my account and I am getting the message that, subsidy credit is failed. My previous account (No. [protected]) is removed from my AADHAR link. I kindly request you to update my account no in your system, in order to credit the subsidy amount accordingly. As per the “IOCL Transparency Portal” AADHAR linking status, it shows AADHAR is successfully linked with bank & IOCL, I appreciate your immediate action in this regard. Shujahudin. T. H [protected]

Dear Sir, With due respect this is to inform you that one gas agency go down is established in my area called DESHOI GAS AGENCY, at SADHANI NAGAR, N.H. 37 BYPASS, NEAR HOTEL BRAHMAPUTRA RESORT, DIST JORHAT (ASSAM) which is fully resident area and due to arrival of big trucks, electricity cable is hampered everyday. Kindly do the needful.

Dated : 19/12/2013

Sir,
I have booked a LPG Cylinder for refilling with my Indane Gass Distributor Name: Choudhary Gas Distributer, Bastacolla, Dist. Dhanbad, Jharkhand vide Order No. 47948, on dated : 13/12/2013. But till date i have not received the cylinder against my booked order.Further I would like to inform you that i have facing the similler problems in every month & that practice is going with me in continuously. Due to this, I have facing a lot of difficulties in day to day life.

Hence I request you to look after the matter & do the needful as soon as possible.

Your Consideration in this regard shall be highly appreciated & oblige.

Thanks & Regards
From Anup Kumar Sharma
Mobile. No. [protected]
Consumer No. 21124
Distributor Name, Choudhary Gass Distributors
Bastacolla, Dist. Dhanbad, Jharkhand

Hi, This is regarding complaint against delivery boy of B R Gas Agency, Chandanagar, Hyderabad (AP). I booked cylinder through online portal of indane on 10th Dec which was delivered to me today on 18th Dec 2013. Below are the points that I would like to bring to notice of yours: 1) I was told that Gas will be delivered on 16th but wasn't for which I wasted all my day waiting for the same. 2) If it was not delivered then I expect to get a call from delivery boy for the same that he will deliver it today which he didn't. He came to my house for delivering cylinder and rang bell for 2-3 times, my wife was occupied and wasn't able to open door and later after 6 min or so she rushed to balcony and asked this guy to get cylinder, for which reponse from delivery boy was not good. when asked why didn't he called up before coming rply was " i don't have time to call every one". His behaiviour was very rude and unethical which shouldn't be. 3) worst part is when I ever call B R Gas services on their phone[protected] they never answer single call.

I received the refill on 4/12/2013 from Priya gas Agencies by paying Rs 1060 . I have not received subsidy amount till date.I have already linked my adhar with my Bank account no [protected] with State bank of Travancore M G University campus branch and received the initial amount of Rs 435 one month ago.Please take immediate action to credit the subsidy amount in my bank account .

Dear sir,

This is to bring to your kind consideration, that today 16.12.2013 around 9.30 a.m I spoke to my Indane gas dealer office to clarify the details of Aadhaar Card submission regarding . A lady who lifted the phone was so vehement and rough enough that was not digestible by me . I am a customer for you and hope you can understand the service provider responsibilities, . I was totally betrayed by your staff and the purpose of my call was put on vain. Hope you can take necessary steps to talk to that dealer and do the needful for me.

thanks and regards,

YKR Sathishkumar - Phone [protected]

My consumer Number : 60760

I had booked for the indane gas cylinder on 13 November 2013 at jamuna gas service in jhansi.but it has been one month and the gas cylinder has not been delivered uptil now.the mobile number of gas agency is [protected].my consumer Id is 30623 and consumer name is sunil kumar and Mobile number is [protected].plz look into the matter and ensure early delivery of the cylinder.

Hi I am the resident of Bhopal my consumer I'd is CK6620 I have booked the cylinder 2 times in this month but both of time cylinder not delivered please help us to deliver the cylinder

booking number
292384 date 2 Dec-13
293080 date 5 Dec-13

From Suresh Kumar J S (mail : [protected]@gmail.com)mob:[protected] Kozhikode On 08/12/13, when I was on route to Kalpetta from Kozhikode at 8 A M in the morning I reached the IOCL Petrol pump at Paropadi, Malaparamba, Kozhikode for filling Diesel in my car. The pump operator carelessly set the price and when he lifted lever to pour the diesel, suddenly for my surprise I saw Diesel pumping out of the hose and with in a fraction of second, there were lots of diesel spilled into my car (not in Diesel tank) and on the face of my wife and kid who were travelling with me. The operator said that it was due to a malfunction of the lever and suddenly left the scene. I complained the matter to the manager and he also said he is help less I have filed a complaint at near by police station(chevayur, Kozhikode) and expecting further action. I request the IOCL authorities to look in to this matter and take steps to avoid such incidents in the future and compensate me of the losses i had suffered due to spoiling the fabrics inside my car, damaged dresses of my relatives, medication sought to curb itching, wastage of time and mental strain.

I am indane gas customer at Madhavi gas agency - shaikpet. My consumer number is 108299. I registered my aadhar card and bank account details long before I booked gas. I received gas on 20/10/13 and I paid rs 1030 for a bill of about 1000rs. Till now - 3 months - I have not received my subsidy amount into my bank account. I waited patiently for 15 days and then called Madhavi gas agency - they did not pick up calls. Then went to Himayat nagar office twice with written letter and contacted them on phone several times, yet they have not credited the subsidy amount. IT IS MY EXTRA MONEY THAT I PAID THEM ON 20.10.13, WHICH THEY HAVE TO PAY ME BACK. THEY ARE NOT PAYING FROM THEIR POCKET OR MADHAVI GAS AGENCY'S POCKET. IF YOU ARE INCAPABLE OF PAYING BACK THE EXTRA MONEY YOU HAVE COLLECTED, WHY EVEN COLLECT IT AT FIRST PLACE, JUST GENERATE BILL FOR THE EXACT AMOUNT OF THE GAS ? WHAT IS THE USE OF BELIEVING YOU AND GIVING EXTRA MONEY - MY MONEY IS AT STAKE, TIME AND ENERGY IS WASTED RUNNING AFTER YOUR OFFICES. YOU BETTER RETURN THE EXCESS MONEY YOU HAVE COLLECTED FROM ME IN THE NAME OF SUBSIDY AND STOP CHEATING CUSTOMERS BY SAYING VAGUE ANSWERS OR DODGING THEM. I say again - I AM ASKING FOR MY MONEY THAT I HAVE PAID THEM IN EXCESS IN NAME OF SUBSIDY AND THEY ARE NOT DOING ME ANY FAVOUR. RATHER I AM PUT AT DISTRESS AND NOT EXPECTING A SINGLE PAISE INTEREST FOR THE EXTRA MONEY I HAVE PAID THEM 3 MONTHS AGO !! Lakshmi Hyderabad

I had given my Aadhar card details and it was linked to my consumer number. As well as it is linked with bank and processed from NPCI end. Though IOCL are generating non-subsidy bills. Hence subsidy amount is credit to my bank account. Since the past 6 months I have been facing this problem. LPG Details: IOCL, KALPANA GAS AGENCY LPG Consumer number: 98268 Bank details: Axis bank, Madhapur branch Aadhaar number:[protected] To resolve this issue I contacted gas agency, bank and NPCI many times. Can some body resolve my issue.

sir, i am resident of D- BLOCK INDIRA NAGAR -1..i booked gas at 7/dec 2013 .n i ALSO got a msg dat u will recevie gas shortly. but till now i m not geting any gas cylinder.. its very hard to survive for us.. kindly.take steps towards careless delivery...i will very grateful to u i[censored] follow my request... thanking you ANITA TRIPATHI CONSUMER NO---32154