Indian Oil Corporation [IOC] Complaints & Reviews

Against booking (Consumer no. T02285) dated: 21/10/13 ref no: 594070, on 6/11/13 received sms: cash memo generated [protected] (ref no. same), cylinder shall be delivered shortly. On 11/11/13 received sms: booking cancelled (ref & cash memo no. same), again on 12/11/13 received sms: cash memo [protected] generated (new to previous one), cylinder delivered shortly (ref no. same), On 16/11/13 received sms: cylinder delivered against cash memo: [protected] (new cash memo no. and ref no. same) which I haven't received till date, the booking coupon is still in my custody which the agency people have penned through. While contacting with gas service agency they informed that booking has been cancelled and forced me for new booking (dt: 21/11/13 ref no: 611575). While I checked my status at your website it stated that I've received my cylinder on 13/11/13, which I haven't received yet.So according to my status I've received 4 nos. of cylinder but indane.co.in database is showing that I've received 5 nos. of cylinder (while there is a Govt. declaration that one consumer will receive only 9 nos. of subsidized cylinder in a financial year). So please do the needful. I am also sending you the status as received from their website.

Consumer No. A9769, Agency: Avantika Gas Agency, AJMER. Refill booked on 09/11/2013 My aadhar No.[protected] linked with gas agency and bank a/c. But not cash subsidy till date Visited gas agency and asked about the matter, but nobody there replied me satisfactory My mobile no. [protected], Email [protected]@gmail.com

I AM INDANE GAS CONSUMER. MY GAS AGENCEY IS GAYTRI GAS SERVICE, BHAJANPURA, NEW DELHI-52. CYLINDER DELIVERY BOY MR SUBHASH CONT NO-[protected] HANDLE MY AREA. WHO ALWAYS SUPLY 2-3 LT LESS GAS ON EVERY CYLINDER. WHEN I COMPLAIN THE AGENCY THAN MR SUBHASH CANCELLED ALL MY BOOKING AND REPORT TO AGENCY THAT PERSON NOT LIVE AT ADDRESS, BUT WHICH IS WRONG. HE NEVER COME AFTER COMPLAIN THE AGENCEY. I[censored] TAKE SOME ACTION THAN OK OTHERWISE I COMPLAIN THE COURT. I HAVE PROOF THAT WHERE MR SUBHASH TRANSFER 2-3 LITRE GAS FROM NEW CYLINDER TO ANOTHER CYLINDER.

Sir, My Consumer No. is - 626156 - When I opened the seal on the cylinder it is leakage in that. I called on IOCL Leakage Complaint phone numbers 3 times, and they came to my home for checking, they checked and they tested it by changing the visor and then they marked as Cylinder leakage in the Complaint Receipt. Then he said, now you call your Agent(Sursagar Agent, Ghatlodia, Ahmedabad[protected], they will exchange this cylinder. So, I called them around 20 times in last 4 days, and they are saying that yes we are coming, but no one has come till today. It is very bad smell in my home, I have a small baby, so I put that in the gallery. It is as a RISK in my home. Last night at 10pm I called on [protected] no, and he said he can't do anything with this, also he said that you take your cylinder to the agent office. Sir, how would I take this leak aged cylinder to their office? Please do needful to this. Any help on this is greatly appreciated. My contact no is - [protected].

I am a customer on Indane Gas, the name of the agency is Madhavi Gas Agency and my consumer number is 103002. I had booked a refill on 23rd October with booking number: 804098. After a long wait a cash memo was generated with number [protected]. Meanwhile, the cylinder in my house exhausted on 16th November and on Sunday, 17th November, when the office is supposed to be closed, I suddenly got a message that the cash memo was cancelled. The agency phone is never picked up and this is a complain from all its consumers. The phone number is[protected]. You can try it yourself and I am sure you wont get through to anyone. I went to the agency the very next day to inquire about it and to possibly get a refill cylinder. After standing in a line of over 50 customers who were also having the same problem, I reached the person who told me the same thing that every such firm or government call center tells you "The Server is Down" and I cant help you. They noted down my consumer number after an argument along with 100's of other consumers. The staff over there were very arrogant, disrespectful and of no help in this situation to anyone. They were making us go to the manager who is popular for not helping anyone. The lady manager told me that I will get my cylinder refill delivered today. I am sitting here writing my grievance to you as the cylinder is still not delivered and there is no LPG gas in my house to cook food. I am having to buy food for me and my family from my pocket 3 times a day. I still fail to understand how can a cylinder not get delivered to a consumer for almost a month and how can people survive with these problems. All the consumers are not able to book a refill also till the deliver happens and there were consumers fighting over there saying that they did not get a refill for 2 months now and were surviving without it. Every time they go come with this problem their consumer number is noted down and they are sent away. Please help me and other consumers to get a cylinder refill in this situation as this is becoming a regular problem with this agency.

Sir, I don't know about Gas booking, refilling & Gas Delivery Rules, since year to year. For This when go to purchase & refilling my own Gas for my own purpose then distributor told me after 30 days ! No any gas delivery previous this period. Pl's submit This refilling rules, delivery period, and solve my problem. Thank You.

Dear Sir/Mam, I just want to bring this problem to you. My Consumer ID is 82998, and I have taken connection from Kalpana Indane Gas Agency (No.33, RPC Remco Layout, Service Road, Opp. BTS Bus Depot, Vijayanagar 2nd Stage, Bangalore 40- Phone Number[protected],[protected],[protected]. I booked my cylinder through automatic refill booking on my mobile on 03/11/2013 and when enquired over phone on 16/11/2013, we were told that automatic booking has not taken & come on Monday-18/11/2013 and will deliver cylinder immediately if you have SMS and Reference Number. And also told that it was booked now and would be delivered within another 10-15 days. There was no answer when asked about automatic refill booking done previously and why it has not been taken into consideration? If automatic refill booking & computer booking is not taken into account, then why do we have it as an option? Contacting agency member over phone for booking is another big problem. It?l be either engaged or no response.Even after all these, though booked over phone since 15-20 days we have yet not received the cylinder. I am writing to you because we are facing this every time we book a cylinder. So request you to take immediate action on this and hope we will receive gas cylinder ASAP. Expecting some kind of action. Thanks Subramanyam

Dear Sir, Good morning, i have taken 2 cylinders one on[protected] and other on[protected] and paid full amount. But till today i have not received the reimbursement of subsidy amount in to my bank account, My cust. No. is [protected](15020), As of today i have not received the reimbursement amount, so kindly do the needful in the matter. This is for your kind information and request, Thanking you Sir, With Regards, R.A.Narayana Reddy [protected] [protected]@gmail.com

SIR, my consumer no is 150185 agency sanganer gas agency. my booking on 6nov. but after 7working days they not deliver and i am regular talk in agency they says that cylinder will be deliver tommorow and my online status is show that cylinder delivered to me on 7nov. so delivery boy sell the cylinder in black on my name so please take action.

On 7th oct 2013 I went in to fill petrol for my car for 1000Rs, the bill showed that the petrol was filled for 1000Rs but the fuel gauge showed otherwise, it rose by only half the amount than the usual 1000rs refill, there were 3 people to distract when the filling was going on, one said the 500rs note we gave was fake!another one was cleaning the windscreen without our consent and the 3rd person was blocking view of the nozzle . When we confronted the bunk manager he said if the bill shows 1000rs then no cheating, he said the fuel gauge could be faulty and said I should have measured how manylitres was in the tank before filling the 1000rs.

Manager of the bunk doesn't care whether we stop going to there again or not. Many of our friends had cautioned us against going to that bunk, still we visited due to an emergency.

Hi Team, I'm Ramesh consumer of indane gas bearing customer number 7728. I'm taking gas six months once. I had booked cylinder on 13.10.2013 through IVR booking number 942164. But, still I've not received cylinder. I had been trying to contact Sri rama agencies over a phone. They are not picking the call. Only once picked the call thereafter no response. I'm in need of cylinder. Please do the needful Regards Ramesh

sir, I am customer of AAR DEE gas service, bangla bazar, jail road, Lucknow. My consumer No. is RD 22168. On delivery of gas cylinder to me at home when I weighed, it was found to less by 3Kg. when I tried Number of time to the gas agency, the receptionist who sits over there, she poorly attended my call and without any response on my call she dropped the call. being the part of such reputed organization such improper behavior is surprising. Kindly look into the matter.

Dear Sir My consumer no CX2234453, booked the gas on last 10days back against order no. 657141, but I received a masage on 11.11.13, your refill booking order cancelled, I surprised, why this is happening, I not received any call from concern disributer whill making the invoice, even at the time of delivery also. I for your kind infirmation on last 10days back I handed over my celender and amount to my appartment watchmen. He is also confirmed no one is comeing for delivery. Pl confirm the reason for cancellation without any infirmation/intimation and the delivered immediately without delay. Distributer Name : LVS Prasad Gas Agencies Thanks & Regards P S S Ravi Kiran My mobile No. [protected]

We have used 2 cylinders. When we have gone to book another cylinder, they have charged 1968 for two domestic gas filled cylinders @ 984 each. As per government policy this rate will be charged if we consume more than 9 cylinders per year. They say that subsidized amount will get credited automatically on their bank account. My question is under which policy they can charge at increase rate when we have not consumed cylinders greater than...

I herewith producing the complaint launched in the govt. grievences portal. This grievence was closed without any RESULT. The grievence with reference no. etc is given below. Please help

I once again repeat my complaints nos. MPANG/E/2011/00661 DATED 27/9/2011 and MPANG/E/2012/01173 in this portal regarding the late delivery of Indane Domestic Gas Cylinders by the Maliyekkkal Gas Agency, Thalikkulam, Dt. Thrissur, Kerala. I...

sir, I have consumer number 25659 with veena gas agency in south east Delhi. I booked my gas on 12 October2013 with reference no. 289961, it is showing delivered on 31 October 2013 but I did not receive gas. I also complaint twice on 4 November and 08 November on IOCL portal but still did not receive gas. please make my problem solved with strict action. thanks

Respected Sir, I am k. Masood ali khan s/o K. abdul subhan khan consumer of siddartha siddesh indane at kadiri. Sir one year ago my father took a siddartha siddesh indane gas connection on his name (consumer number 3506. K. abdul subhan khan) but 4 months ago I (k. Masood ali khan ) transfer this connection (3506) with my name. your distributor gave me new consumer number i.e.[protected] but in online and help line my record not appearing with this number[protected] . my aadhaar and account number appearing in my father’s consumer number (3506). So, kindly request you change my aadhaar and account number with my consumer number that is[protected] my details Name : k. masood ali khan Consumer number:[protected] Aadhaar number :[protected] Bank Account No: [protected] Branch : SBI, Kadiri, Anantapur District Cell no : [protected]

My Gas Distributor is Kishore Gas Service, South Kolkata. For the last 5/6 days they have supplied gas to the consumers who have booked upto 24-10-13 and till now they have not improved the supply. They do not attend telephones. It is not possible for very senior citizen like me to visit their office to get information. I am a consumer of Indane gas for the last 28 (twenty-eight) years and I have never faced a position as now. I have booked for gas refill through automatic call centre on 01-11-13 and my booking number was given as 527503 and that time my distributor supplied gas refill upto the booking dated 22-10-13. Later when I phoned call centre for my position I found my booking number has been changed to [protected] and date was given as 04-11-13. Why is it so? When shall I get my refill as the Distributor has not yet improved the supply? My name is SWARAJ KUMAR NANDI ( S.K. NANDI ) My consumer No. is 26843

This is in regard of my experience with a petrol pump at Panchkula Sector 16. It is a Indian Oil Petrol Pump. My complain is as below in detail, My office is 8 km away from this petrol pump and my bike giving average of 40-50 in local area. i have filled Rs100 petrol from Indian oil petrol pump, sector-16, Panchkula. After reaching at office my bike showing very less petrol. I have checked my bike also but no problem found in my bike. Next day i have filled again petrol wort Rs100 from this petrol pump same thing happened again. But i have a proper bill this time. Please consider my complain seriously and take necessary action against this type of fraud. Thanks

I'm from tirupur, Tamilnadu. Gas Agency: THIRUMALAI INDANE GAS, P N ROAD, PITCHAMPALAYAM PUTHUR, TIRUPUR. DELIVERY guy is speaking harshly. In the month of October, I was in home waiting for cylinder. Cab guy made a call & said, "Where are you? I'm in front of house. I went to main gate and looked but no one was there. I called him and told that I'm here. He told that he will be there in 30 minutes. Once he came, he was shouting at me. How many times I'm calling. I'll not deliver to you. Is there any solution to this?