Indian Oil Corporation [IOC] Complaints & Reviews

Indian Oil Corporation (Ltd) : Regn. No - 973714

Feedback / complaint lodged with "Refilling charged @ Rs 932.50 per cylinder for initial issue of connection instead of Rs 421/- (the prevailing charges). On query dealer making excuses of non subsidized connection etc. Kindly ask the dealer to refund the amount so excess charged /adjust the same in future refilling. Kindly do resolve and confirm by email. Thanks"

Reply given by Feedback Officer, IOC, Jammu "Sir, As per records, your connection no. 15976 is a non- subsidized connection and when you had taken it, the refill was costing Rs. 932.50 , hence you were not overcharged.

Further, to change your connection from Non- Subsidized to Subsidized, you are requested to kindly approach the distributor and get it converted. After conversion , you ll be charged at subsidized rate depending upon the quota consumed.
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Not replied as yet by IOC
Dear Sir,

Kindly refer reply given by you to my feedback on dated 16 July 2013.

It is not understood and never heard so far of a non subsidized domestic connection. To my mind a customer is issued non subsidized cylinder only on consumption of complete quota of subsidized cylinders i.e 09 cylinders. Is it the IOC or at the discretion of distributor to issue subsidized or non subsidized domestic connection. Reply to the feedback is purely as per the feedback provided by the distributor. The dealer charged a total of Rs 8260/- initially without giving any paper or receipt at the spot and papers were issued after many days whereas proper documents i.e copy of ration card, ID proof & photographs were provided to the dealer. As per the statement of the distributor, many of customers were issued non subsidized connections. I am not convinced at all. Kindly do justify and satisfy me with proper rule and regulation on the subject, if not, (i) refund / adjust the overcharged amount of Rs 1023/-; or (ii) take back gas stove, accessories so issued alongwith cylinders and refund complete amount, I don't want to remain a customer of IOC or Anil Manhas Gas Agency anymore.

Kindly be fare to the customer.

Thanks & Regards,

Subedar Major Krishan Lal
for Bishan Dass

Gajana enterprise gave transfer to sri rama agency which doesnt include the area which i asked when asked he changed manually in the transfer sheet gave a seal. then i spent running to get that fixed for ananth gas agency after a month they say it failed so i need to go for sri rama agency, i went there and they say they made mistake we wont process let them only rectify so i went gajanana and asked they say software doesnt allow them to change the agency. Its been 3 months without domestic gas supply i hav two small kids and have been running around since its in my name i am suppose to do it. I have been going around from koramangala Hal airport to ramamurthy nagar.
Now they are saying since none o[censored]s are doing go to main Indian oil and get it changed.
Please take action against these agencies.

I have booked a gas cylinder refill on 03 july 2013 and not received the refill. i have made a complaint on 10july against it and got a contact number of the field officer on 12th JULY 2013 and when i tried to call him to enquire about it but he didn't receive my call. On calling the customer care agasin on 13th JULY '13 , the representative told me the field officer is unavailable on weekends, i asked her then why did you give me number of such a person who is so irresponsible for the things. I was then asked to wait for monday. How much time a person can wait for it. My consumer number is 17981 and my complaint number is 971571. Please do the needful.

Dear Sir/Madam
My self Ram Pravesh Singh Customer of Indane gas Connection No.:M09283 Subscription Voucher No.: 1967261 Date:24/03/2000 Mitul Gas Agency Code No.:112172 adress:17-Sahajanand Complex New C G Road Ahmedabad Tel.No.:[protected],23290703. I surrender my connection against Termination Voucher No.:[protected] Date:28/12/2012 & stationary No.:running Sl No.9467.I want transfer this connection to Mau Uttar Pradesh but after 5 to 6 visit any IOC gas agency specially Mau Indane Gas agency Mau (UP) not accept my transfer application for provide gas connection your all agency officer in Mau reject my request they said that in your Termination Voucher No.:[protected] FORM NO.LPG-A1 ,00268962Remarks section containing SAFE CUSTODY and in Transferee Distributor column where mention SURRENDER AGAINST PIPPED GAS our agency needs address of my agency in MAU in your remarks & Transferee Distributor column then I provide you gas connection. Due to this reason I am not able to provide you connection against Your Termination Voucher No.:[protected] against this statement Mitul Gas Agency Customer relation officer answered that now rule for transfer of gas connection is modified against Public Notice for PNG as per liquidified Petroleum gas (Regulation of Supply and Distribution) order 2000 (MINISTRY OF PETROLIUM AND NATURAL GAS Govt. of India) amended vide Dated SEP, 10 ,2009.Supply of domestic LPG to PNG blocked within 60 Days after obtaining piped natural gas (PNG) connection.However you avail a LPG connection in future , on demand, from any public sector oil company’s Distributer anywhere in country on furnishing a security deposit of the same amount as was refunded to you at the time of giving the LPG connection for SAFE CUSTODY.
I am already complained this problem on 20/06/2013 against Registration No.951396 at Indian Oil website. Indian oil reply that you can call our area officer (Mau) Mr.Alok Chaudhari but he cannot able to attained my phone. I am also a salaried employee and not having lots of leave
Please tell me what I can do for above mentioned gas connection transfer problem.
Ram Pravesh Singh
B-76 Rajeshwari Soc
IOC road chandkheda
Ahmedabad (Guj)-382470
Mob.+91-[protected],[protected] & [protected]

I Bharat Lal gupta R/O 358/43 beharipur saadatganj Lucknow-226003 lodge a complaint against commander gas service rajajipuram Lucknow. I want to complaint against shortage of 3 to 5 kg gas when I contacted him they said our cylinder always full fill if any mistake it would be IOC fault we notice that they filled water to recover the shortage.
I would be very obliged if you keep me informed about the proceedings in my email ID [protected]@gmail.com .
Kindly do the needful .

Yours truly
Bharat Lal gupta
358/43
Beharipur
Saadatganj,
Lucknow
[protected]

Hi,

I am a customer of Indane with customer no KT06699 and have been registered with "Kandhari Gas, Plot No. A-63, Block - 00, Sector - 2, Rohini, New Delhi.

I have not booked the refill but received booking sms[protected], so please take action as soon as possible.

booking no-[protected]
booking date[protected]
cash memo no-7280

Dear Solicitor,
The complaint is on Seetarama Gas Agency, Jigani, Electronic city.
My Consumer no is: 19374

I booked a cylinder on 30th May and got an automated SMS on 4th June saying the cylinder will be delivered in day or 2. I waited for 3 days but no luck. I tried calling people agency, moreover called morethan 15times in a day, atlast at around 4 they pick the call. They said cylinder will be delivered in another 2 days. But right after the day i got a SMS saying the booking has been cancelled. I don't know the culprit is the Software they are using or themself ???
This happended thrice and now today is 28th June... almost 1month i have booked the cylinder. Still the cylinder is undelivered.
I'm very much troublesome and very painful to have a Service like this.
I'm distress because of below points.
1. No Service as communicated via SMS
2. We have given 2 telephone numbers to contact the agency, but hardly someone pick the call.
3. Very abusive and harassing response over phone. (Especially by a lady - I don't know her name)

Please let me know if there is any alternative way to tackle this problem.
Is there any other Indane agency available near Electronic city?
Do I need to change the product company? My neighbours suggest Bharath Gas service is good in Electronic city.
Is there any alternative way to book the cylinder and get it delivered at a right time?

Please take this as a priority. Hope I get a response soon.

Your aspirant,
Fairoz

Dear Sir,

This to inform you that i am the customer of Dixit gas agency,Khicharipur delhi 110091(Indane gas) . when ever i booked cylinder from them. every time i received 2 to 3 kg less in weight. when i refused to accept less filed cylinder the delivery man started argument and doing miss behave.and when i compliant to the supervisor. he clearly says if you want cylinder then you have to accept less weight cylinder other wise you have to collect personally cylinder from our store. i am really fed up with this cheap service of Dixit gas agency (Indane Gas). Please take necessary action against this agency and please help me...

Consumer No: 32621
Consumer Owner: Sunil Kumar Giri
Agency Name: Dixit gas agency,Khicharipur delhi 110091
Agency Supervisor name:Ramvir Singh


Thanks & Regards,
Subha Prakash Giri
+91 [protected]

Dear Sir
This is Ram pravesh singh costomer No:M09283 from Mitul gas Indane gas agency Ahmeadabad my against Termination voucher no:[protected] Dated 28/12/2012 I surrender my conection no:M09283 but I want re issued this connection in Mau (uttar pradesh) but after 3 to 4 visit of Mau Indane agency in Mau says that this not possible beacause in your in Remark column says that this is SAFE CUSTODY
TV but we want My agency name at this column.My Termination voucher validity is one year.
I am a salaried employee so this is not possible that i visit everyday day .I have no connection at my home my 65 year old mother now using caroceine stove for cooking food.
Please take action as soon as possible am needful.
thank You.
Rampravesh Singh
Mob:[protected]
B-76 rajeshwari Soc
Chandkheda A'bad (Guj)

I am leelamma George, My LPG(Domestic) consumer number is 23374. Our indane distributor is Jaybee Gas Agencies, Panavelil Buildings, Angadi P.O, Ranny, Pathanamthitta(dist), Kerala, Phone :[protected] / [protected]. Our distributor not giving home delivery even though I request them many times. Reason what they raise is the road leads to our home is not in good condition. Our home is only half kilometer away from main road and road is recently concreted and in good condition. I am more than 65 years of old, leading lonely life and suffering from some health problems so I am requesting to get the refill delivery at home. I have booked for refill cylinder though online(Ref no. R[protected]) but i havn't got the confirmation yet. Please take stringent action to get the refill cylinder at home from this time.
At the time of last refill delivery, I approached indane (Docket number was 876259) but we didn’t get the home delivery. After reaching main road , agent telephoned me and told that distribution vehicle carrying 90 fully loaded cylinder so we cannot come to your home. I am sure that they never come to our area with 90 fully loaded cylinder because our area is the border area of their delivery limit. Each time they are making some excuse for not giving home delivery.
Here I am requesting you to take some action for the refill cylinder to be delivered at home on time. Please do the needful.

I want to launch a complaint against “City Lite” , Barasat Indane Gas Distributor. My Consumer No. is 17165269. On 01.06.213 I booked my Indane Gas through online automated gas booking system. My booking no is 631341. On 14.06.2013 my cash memo was generated no. being[protected]. Till today i.e. on 18.06.2013 ( after 18 days from booking) my Gas is not delivered. Not only this I received a SMS that my Gas is delivered.
This is not the first time that this mal-practice is noticed against “City Lite” , Barasat Indane Gas Distributor.
Kindly make arrangements to deliver the Gas immediately and stop this mal-practice of “City Lite” , Barasat Indane Gas Distributor.

Agency of Indane Gas - AMAR INDANE GAS AGENCY, MAIN ROAD AMINAGAR, SARAI, India, is not bothered to attend phones, doesn't care for honoring bookings, is selling cooking gas in black, is indulging in malafide business practices. Is anyone there to to listen? IOC is a public sector company, so it doesn't matter if it looses business. Is there any statutory bodies who can take care of a genuine customer who use hardly a LPG cylinder in a month
THE AGENGY OWNER GIVE BRIBE TO THE SALES MANAGER MR PRAKASHAN TO NOT LISTEN THE COMPLIANTS OF THE CUSTOMER ANT AT THE TIME OF INSPECTION HE COMES TO AGENCY ANT TAKE THE MONEY AND GIVE THE NAMES OF THE CUSTOMERS TO THEM AND GOES BACK AND ASK THEM TO BRING THE DOCUMENT AT HIS HOUSE AND SOLVE DISTRIBUTOR COMPLIANT MADE BY THE CUSTOMER WITHOUT CUSTOMER KNOWLEDGE.
AND SAYES DONT GIVE THE NEW CONNECTION BILLS AND OVER CHARGE THEM SO I REQUEST U TO SEND THE TEAM OF OUT SIDE OFFICER WITHOUT GIVEING ANY INFORMATION TO THE DISTRIBUTOR AND THE SALES OFFICER.THANKS

Dear Sir/Madam,
I have a gas connection no. 12340 from Dikshit Gas Agency since 1990 but recently this agency has started harassing the customers like us. Though they have since long had this practice of taking out gas from cylinders but they have not ever stopped supply of cylinders to customers now they have started to stop the supply of cylinders to customers and sell cylinders at a higher rate to same customers through black market. I would not be the only customer suffering at their hands but many people have been forced to buy cylinders through black but all of them would not write to you or complaint anywhere else.
Not all the people are capable enough to buy cylinders from black market as they are very expensive please pay a heed to their suffering and take action against this agency. People from the said agency openly take out gas from cylinders meant for supply to customers. I am surprised on what basis agencies are given to such people for whom considering their personal profit is much more important than thinking about how would a poor person get his food without gas. I might be capable enough to buy cylinder through black but how can they be so irresponsible not to think about the poor people. They are corrupt because they would have got this agency through political connections and thus they have been given license to loot people. It is hard for me to understand on what criteria such people are given gas agencies just because they had political connections.
Has the corruption gone to such level that even private companies or even PSUs have now started to blackmail people. Even if the government starts giving subsidy directly to the customer’s account these people have got the way through as non subsidized cylinder costs around Rs.850 but the black market rate for a cylinder is Rs. 1100 so that means they can still have business. Steps should be taken so that if a person is not having a gas connection he should be given the non subsidized cylinder but that can only happen if agencies such as Dikshit gas agency are punished and people who are deserving are given agencies. I do not know what criteria makes a person get subsidized connection and why it is such a lengthy process but atleast every Indian citizen can get a non subsidized cylinder as he is not getting any subsidy but assumingly only giving some profit to the gas companies.
Lastly only hoping that me and other consumers get justice.

Thanking You,
Kanti Devi,
W/O Kartar Singh Nagar(connection no. 12340)
R/O, 184, Village Khichripur,
Delhi-91

This Dikshit Gas Agency based at D-38 NAGAR MARKET,NEW DELHI,Delhi,Delhi,DEL has illegally stopped supply of gas cylinders for many homes and have not paid any heed even after multiple complaints as I doubt they have been doing black marketing of these cylinders. Innocent families are suffering at their hands. Please request you to take relevant steps and initiate inquiry against them so that innocent family like us do not suffer.

I had applied for new connection on 24/4/13 at poornima gas parakode,adoor,pathanamthitta ,kerala and they told me if i'm taking gas stove with that, today or tomorrow they will give connection but i was having one stove so i didn't purchased.i gone there so many times for my connection but they are telling excuses.On 9/05/2013 again i went there and get back my application form .i'm attaching the same.without purchasing stove they will not give connection.i had complained online to indane also but no use.

I have applied one gas connection through online on may 11 ,but up to this day,there was no any response and i make a call over there ,now they are telling online biooking is not accepting ,you have to come and book here ,I'm attaching the mail with reference number

i am facing the Inadane gas service delivery issue ,
booking cancelled by giving the reason that there were no person at home which is not true ,the gas agency is lying and they are doing illegal means by harashing the customer and bad responses
agency name Veena Gas Servive
julena ,near new friends colony
[protected]
customer numbe 41200
booking number[protected]

Respected Sir/Madam,

We wish to you inform that, this is my mother name of a indane gas consumer number 7226. most of the service boys collecting the billed amount and additional charges of 15 to 30rs. are taken. So, we kindly i requested to reduce this type of activities and billed amount only given door to door delivery services are provided to all our customers as soon as possible.

Thanking You.

Hi. I am a indane gas customer agency of Natraj enterprises yelahanka.

I would like to complain you that their service is too bad, even response also. especially that ladies telephone operator.

and also i am trying to connect that agency through telephone. that numbers telling busy busy. since from 15 days.

how can i connect with this worst service. please do favor with me.


Thanks

I was forced to buy stove and other accessories worth 3000 INR with a new GAS connection as i was informed that gas connection will be denied, agency name: Priyan agency, Pondicherry (Indane distributor),

I wanted to register a complaint against them for forcing me to pay and have to get the refund for the stove i had to purchase form them.


Thanks
[protected]@gmail.com