Indian Oil Corporation
(Ltd) : Regn. No - 973714
Feedback / complaint lodged with "Refilling charged @ Rs 932.50 per cylinder for initial issue of connection instead of Rs 421/- (the prevailing charges). On query dealer making excuses of non subsidized connection etc. Kindly ask the dealer to refund the amount so excess charged /adjust the same in future refilling. Kindly do resolve and confirm by email. Thanks"
Reply given by Feedback Officer, IOC, Jammu "Sir, As per records, your connection no. 15976 is a non- subsidized connection and when you had taken it, the refill was costing Rs. 932.50 , hence you were not overcharged.
Further, to change your connection from Non- Subsidized to Subsidized, you are requested to kindly approach the distributor and get it converted. After conversion , you ll be charged at subsidized rate depending upon the quota consumed.
Not replied as yet by IOC
Kindly refer reply given by you to my feedback on dated 16 July 2013.
It is not understood and never heard so far of a non subsidized domestic connection. To my mind a customer is issued non subsidized cylinder only on consumption of complete quota of subsidized cylinders i.e 09 cylinders. Is it the IOC or at the discretion of distributor to issue subsidized or non subsidized domestic connection. Reply to the feedback is purely as per the feedback provided by the distributor. The dealer charged a total of Rs 8260/- initially without giving any paper or receipt at the spot and papers were issued after many days whereas proper documents i.e copy of ration card, ID proof & photographs were provided to the dealer. As per the statement of the distributor, many of customers were issued non subsidized connections. I am not convinced at all. Kindly do justify and satisfy me with proper rule and regulation on the subject, if not, (i) refund / adjust the overcharged amount of Rs 1023/-; or (ii) take back gas stove, accessories so issued alongwith cylinders and refund complete amount, I don't want to remain a customer of IOC or Anil Manhas Gas Agency anymore.
Kindly be fare to the customer.
Thanks & Regards,
Subedar Major Krishan Lal
for Bishan Dass