Indian Oil Corporation [IOC] Complaints & Reviews

I am a customer of Poornima Indane Services, Parakode, Adoor. I have already linked my Adhar number with both Bank and Gas agency and my status shows green. On[protected] I took a refill from them and the receipt no.[protected] shows the delivery is from unlimited quota thereby denying my subsidy. The same happened on my earlier purchase also. I am wondering what happened because according to Govt. order I am eligible for 9 cylinders with subsidy. You are requested look into this anomaly, rectify by crediting my bank account with the subsidy as promised. Regards. Mary Sam

Your petrol pump at the Sarai Kale khan is cheating to the costumers taking petrol or Diesel at the station, when you go to the station two-three people will come and ask you to go to the old machines installed their and then one of them will come infront of the meter and the other will involve you in talk. What they actually do is, that they distract the you from reading the meter, the meter starts from zero and then suddenly in 1-2 sec it goes to 100 mark on the meter. Today, This is the third time i had faced this(first time i may be wrong), And when you shout at them, then they humbly offer you extra rs 100 oil saying the meter is having some problem.This is a serious case of crime and cheating that these people are doing, that’s why i am writing this to you take a strong action against them and do a secret investigation in this case. Also have a feeling that few of your agency people are also involved in this scam otherwise they not been performing this act so boldly and openly, So please take some action. Thanks

Hi,

I have booked on 27.09.13 and i received messge on 15.10.13 that cylinder has been delivered to the customer.
But we have not received. Is that bogus or the distributor is playing game without delivering to us in the right time.

Please check on the issue.

Consumer no - 17043

Thanks,
Jayakodi

This is to state that I have been booking a refill through online but the same is not being updated hence delay in delivering the refilled cylinder. I have been speaking to the manager at their outlet in Dwarka and she is rude and doesn't even answer the phone call. The last request has been annxed for your reference:- [protected] Forwarded message[protected] From: Indane <[protected]@indane.co.in> Date: Tue, Sep 24, 2013 at 4:50 PM Subject: Indane Refill Request Consumer No 15579 To: [protected]@gmail.com Dear Mr. CHANDAN Consumer Number: 15579 Indane Distributor: Dwarka Indane Your request for Indane Refill has been forwarded to your Indane distributor M/s Dwarka Indane, Delhi Your request reference number is R[protected] For the latest status of your request, Please login to your account at www.indane.co.in Thank You for using services of www.indane.co.in. Please do not reply to this email. In case you need to report a problem/give a suggestion, please proceed through http://indane.co.in/feedback.php Administrator Indane.co.in

my name kamal kishore sharma resi of ludhiana punjab my consumer no is 20558 on 25sept 435RS credit in my account .The distributer M/S Avtar flame center ludhiana give me slip for cylender of RS 1062.50 .the home deleyreman give cylender RS1080. The cost of the cylender to me is RS645.This is my sixtth cylender of Nine subsidy cylender I cost RS 195 more then other custmer.please inqure this .

Respected sir, My consumer number is A-52412, distributor ALKA (inside market building) and i am residing at RBI Colony, Unit-IV, Bhubaneswar. I had booked a cylinder on 19 Sep 2013 and received the booking reference number 387516. On 03 October 2013 i received a sms from INDANE that booking has been done against my refill and cash memo has been generated vide No. [protected]. But the Cylinder was not delivered till that date. Again on 08 October 2013 i received another sms that cash memo has been generated vide [protected] and cylinder will be delivered shortly. In this bargain already 20 days has been passed. I went to ALKA (my distributor) on 10 October 2013 and made a query on this. The employee available there...could not reply anything about the cash memos generated. He took out the print of another bill and said it will be delivered shortly. Sir, could you please tell me what is the range of 'Shortly' in IOCL's dictionery? Secondly who will answer me about the whereabout of the previous two cah memos which were generated? Here i would like to intimate you that the Cylinder has not been delivered till date..till now... Anticipating an early reply sir... Saroj Kumar Dash

Sir, I am a proud consumer of Indane LPG and my consumer no. is 17396. Our agency is M/s Sree Jayam Indane Gas Agencies located at New No.9/ Old No.5, Mariappan Street, Teynampet, Chennai-600018. I applied for refilling on 8.10.2013 and my order No. is [protected]. Today on 10.10.13, cylinder was delivered in the morning at 8.15 AM. But the cylinder was in very poor condition and when I saw the cylinder, it was painted on the frame as B-12 i.e. to the best of my knowledge, this cylinder should not be put to used beyond 2nd Quarter of 2012 i.e. not to be used beyond June 2012. It is surprising that the cylinder is being used even after 15 months beyond the expiry date. When I refused to take the delivery of the cylinder, the delivery boy immediately told that the cylinders are picked from the factory/godown, and he has no cylinders left with him to replace. However, the fact is that, within 15 minutes after delivery at our residence, I saw him carrying new refilled cylinders in his tri-cyle and I asked him from where did they come. He didn't even respond to me. But, every time during delivery, he never fails/forgets to collect Rs.420/- for a cylinder (i.e. Rs. 22/- more). If we don't give that extra amount, he starts arguing using abusive words. Kindly do the needful to replace the damaged cylinder with a new one. I have also requested the agency to look into the matter and replace the cylinder immediately. Thanking you, A.P. Sundararajan Consumer No.17396 Mob. [protected]

my consumer no. 74699. I did refill registration on Sep 27 at Guru Gas Agency, M.K.B. Nagar, Chennai nd got delieverd on Sep 29 nd taken back since I have not exhausted my earlier cylinder. After empty my cylinder I booked by SMS nd they cancelled my registration on the dates mentioned below: Registrations made. got cancelled Oct 1 Oct 3 (confirmation msg recvd) Oct 8 (cancelled without my knowledge) Oct 8 (again registered) Oct 10 (cancellation of refill registration msg received) pls verify from my consumer number and take steps to rectify the defects, bcosI m for the delivery since 10 days with no fault of mine. request early action. Thanks..

COMPLAINT FOR LINKING WRONG AADHAAR NUMBER TO MY COSUMER NUMBER BY THE DISTRIBUTER OF THE INDIAN OIL CORPORATION. 1. Name of the consumer : S.VENKATA RAMANA 2. Consumer number : 52124 3. Address of the consumer : 4/301 GANDHAR, SAHARA STATES, L.B.NAGAR, Hyd. 4. My Aadhaar number :[protected] 5. My mobile number : [protected], [protected] 6. Name of the oil company : Indian Oil Company 7. Name of the gas distributer : Sree Shirdi Sai Indane Service Distributor, .No.[protected]Plot No.68/A), Indra Nagar Colony, Vanasthalipuram, Hayathnagar, Hyderabad. My Indane Gas Consumer No: 52124 of S.VENKATA RAMANA H.No. 4/301 GANDHAR, SAHARA STATES, L.B.NAGAR, Hyd having Aadhar no[protected] with Distributor Name: Sree Shirdi Sai Indane Service Distributor Addresss: H.No.[protected]Plot No.68/A), Indra Nagar Colony, Vanasthalipuram, Hayathnagar, Hyderabad of Indian Oil Company. The distributor has entered my aadhar number wrongly and linked the same with another wrong Aadhar number with other bank account. Later I observed that on my online account and communicated the same with distributor. Even though the distributor has made efforts to changed my aadhar number with correct one but in vain, the subsidy amount was transferred to the other person who is having the wrong aadhar number. I have discussed this issue with distributor; he told me that there is no solution because my Consumer number is linked with wrong aadhar number with wrong bank account also. So we cannot do anything and he told me that better surrender or close the connection and take new connection with different name . But I don’t want to close my existing connection. Please tell me the process to get subsidy amount on my bank account with my Aadhaar number only.

Om Sai Petrol pump, Indian oil dealer at Rajarajeswarnagar Bangalore has been duping people for quite some time with fraudulent methods. The meter jumps to Rs.50 in a second. I got only half a litre of petrol for Rs.100. However I will not be able to show any proof. Indian Oil with their elaborate complaint procedure want proof of cheating which no customer will b able to provide. So much money is lost because of this fraud. A surprise anonymous check by the company will show this fraud. IOC is not interested in taking complaints. So most o[censored]s here have switched over to the other company in the same locality. Rajan [protected]

Respected Sir, I have honour to inform that I am Resident of Rly Colony Qr.No.113/4, Raigarh (C.G.) User of Indian Gas in our area Raigarh Gas Services is authorized for Indian Gas (L.P.G.domestic uses) Distribution. Its been so much of harassment for us...tell what should we do now, I am mailing after repeated requests to them. And delivery time is usually more than 10-20 days. So, its my humbly request to look into this matter soon and ensure us timely delivery of gas cylinders with their exact fee. I hope u can understand my problem n help me. Consumer No:-8043 Booking Date:-12/08/2013 Expected Delivery :-30/08/2013 But regreat to Inform you that till today 05/10/2013 we have not received We request you to kindly look in to the matter and do the needful if possible. Best Regards Govinda Rao.

I'm a customer of vignesh indane Dhanbad, Jharkhand . my customer no. is 02351.i booked my cylinder on 18th sep. they have not delivered the cylinder yet. their phone is also out of order.owner of the agency Mrs. Prerna Verma is also not responding to our call. kindly register our complain and take some action regarding the same.

Sir, I Sri Mrutyunjay sahoo having consumer No.23987 having connection with Noble Indane, Sahidnagar of Bhubaneswar. with reference to my booking No.386526 over phone cash memo no.[protected] generated on dtd.01.10.13. Yesterday I have seen that delivery boy Mr. Jogesh on my way back to home during lunch. He was carrying the cylinders in his cycle & said he will deliver in my home. But did not deliver the cylinder rather one message came in my mobile that my cash memo no.[protected] has been cancelled. Reasons not known. Kindly take up the matter so as to receive cylinders against my bookings and take strong action against that delivery boy so that he dares to do such thing in favour of other customers. Regds Mrutyunjay [protected]

People living in our locality have not received a refill for more than 90 days. The agency guys do not answer phone calls. When we go to their office to enquire, they are are unbelievably rude. We hear cases of residents getting refills out of turn by bribing delivery workers. In fact, this is rampant. Everyone is complaining about this agency for the past several months. But, strangely, no action has been taken against them because, we are told, of their connections to people at high places. Each resident of India, as per the central government order, is entitled to one refill in 45 days. In our case, double that number of days have passed

I am writing this from NILAMBUR (679 329), MALAPPURAM DISTRICT, KERALA. People living in our locality have not received an Indane refill for more than 90 days. The agency guys, MC Gas Agencies, do not answer phone calls. When we go to their office to enquire, they are are unbelievably rude. We also hear cases of residents getting refills out of turn by bribing delivery workers. In fact, this is rampant. Everyone is complaining about this agency for the past several months. But, strangely, no action has been taken against them because, we are told, of their connections to people at high places. Each resident of India, as per the central government order, is entitled to one refill in 45 days. In our case, double that number of days have passed

AT AIR FORCE STN HINDAN WE HAVE PURCHASED A NEW COMPUTER AND PRINTER(EPSON LQ 300 +II, 80 COLOUMS & 24 PIN DOT MATRIX).WE HAVE PURCHASED THE PRINTER FOR PRINTING OF BILLS AND SV /TV VOUCHERS.BUT THERE IS NO PROVISION TO ADD THIS PRINTER TO YOUR INDOSOFT SOFTWARE AS TOLD BY ENGINEER WORKIN FOR IOC NOIDA (GHAZIABAD) AND FOR THE DISTRIBUTERS OF THIS AREA.THERE IS NO INSTRUCTIONS GIVEN BY YOU ON YOUR SITE FOR PURCHASE OF PRINTER. FOR PRINTING OF BILLS AND SV /TV EIRLIER WE USE 80 COLOUMS & 24 PIN PRINTER AND THE NEW IS THE SAME SPASIFICATION SO WHY IT CAN'T BE ADDED.SO PLEASE MADE THE REQUIRED CHANGES TO YOUR SOFT WARE TO ADD THIS PRINTER. WE ARE FACING TO MUCH PROBLEMS BECAUSE OF THIS. KINDLY CONSIDER IT ON PRIORITY. FROM, AF STN HINDAN, GAS AGENCY GHAZIABAD U.P

Today I witnessed cheating during the day on this petrol bunk. They jumped the meter by 80 INR which was the amount of petrol filled by two wheeler before me. I wanted to fill for 2000 INR petrol but as soon as the guy started filling up he kept asking me continuously whether cash or card. When I didn't pay attention he still started at 80. As soon i started arguing with the the guy all others came to his rescue and told me that he filled correctly (although none of them were present at the time of filing) And when I argued and wanted to complain they told me there is no manager there. In the argument as soon as they realised that I can't talk Kannada very well try started in Kannada. These people bring shame to good Kannada people.

I have applied for a new gas connection today at Veeresh Gas Agency, No.4, Near Ring Road, Sapthagiri Layout, Rmv 2nd Stage, Nagashetty Halli, Bangalore - 560094. I do have a stove, so I do not wish to go for the package which they give. i.e. cylinder + stove. But there is no option to buy cylinder alone, they force you to buy as package. Is there an authority where I can place this complaint? Because I feel what they are doing is not right. For the people who does not have stove, let them buy as package, but for the ones who already have stove, why do they have to buy it again?

Hello sir.. I have a complain to make regarding your agency at pipeline road, Vijayanagar. I am very disheartened that no response is from the police also in this regard. Whenever I visit that petrol bunk, first of all they never set zero. And secondly if we ask for Rs 250 petrol they pretend to hear something else and fill only Rs 50...and that too without setting zero... And later other Rs 200 is filled. And when we see our petrol tank its only petrol of Rs 200 that is filled. This has been happening from many years and no action has been taken. If this continues, we will be forced to tell media about this. Hope you will take some action. And will not keep this complain also pending as you have done for the rest of the complaints..

Dear Sir,

The services what i am receiving from gurukrupa gas service is very very bad.I have called since 20 days after booking of cylinder, but till date( 30/09/2013) i aw waiting my cylinder.Everytime there was a different person available on phone & they said that within 2 to 3 days you will get your cylinder.

they are not respose properly.
Please take action for this agency.
thank you.

P S Gosai. consumer no.354611
[protected]