Indian Oil Corporation [IOC] Complaints & Reviews

I went to refill my astra for a full tank at R. LAW SERVICE STATION, 14/9A Gariahat road, Kolkata 700019 on tha 07/04/2013, it costed me 3319,81 Rps for 44,43 ltrs of so called unleaded petrol.
I had about 7 litres left in my tank (the max capacity is 52 litres)
After 1 day my car engine lost allmost all its tork power, I went back to the station and asked if their petrol was really unleaded as they had said...
The next day, my engine was really going worse, so I decided to take it to the mechanics, who finally told me by sunday morning (the 14/04/2013), and after cleaning evreathing that the probleme came from the quality of the petrol.
Indeed, after taking a sample we could see that that gas petrol cheats with its customers and we had to remove all the petrol away from my car's tank.
I kept the bill and all the remaining petrol as an evidence, and ask you please to force close and proceed for a checking of those crooks...
These kind of people bet on custumers that only put a few amount of petrol by time to time that can be mixed up with good petrol to pass through the fishnet, not like me, who only do full tank to full tank...

I am really disapointed for the behalf of Indian Oil, who I am sur does the best to keep its quality standard, that becomes hopeless with those end-of-the-line thieves...

My phone number is[protected]

Best regards

Worst Service! Indane & Service Provider Saravana Gas Agency @ Perungalathur

I never see such kind of irresponsible person. For the last two hours I am trying to contact the emergency service #s for making a complaint on gas leakage but none of the numbers are not reachable. All the numbers are switched off. Also, I called the number [protected] available in http://indane.co.in/toll_free_complaint.php the website and they provided me one number "[protected]"and the number also switched off.

I can't bear this kind of irresponsible service and i am definitely take it to consumer court.

Contact No [protected]

Dear All,

Went into Sri venkateshwara Service Station, IOC dealer, Jeevan Bima nagar, Bangalore (TIN [protected]) at around 8:40 AM, 10th Apr 13. I asked for a fill of Rs 1500/-. As one attandant came to the driver window of my car to ask "card or cash" and another guy started opening the fuel tank. As i turned back, i saw that the guy had started filling from "3 Ltrs." and not "0 Ltrs.". I got out of my car and asked for an explanation and also started shouting. I asked for a complaint book and the pump manager. but both didnt materialise. They kept on apologising and persuading me not to complaint. They even offered a refill for the shortfall, and did it without me asking for it. All the time they just kept on apologising. The attandant who had done the short measure was "Pawan". I asked for a bill and got one for the first fill, but i doubt that it wasnt the bill for that nozzle even. Feel cheated and sad. Its our hard earned money for god's sake. Kindly get something done.

Thanks,
Hari

Dear All,

This is regarding serving of short measure petrol at Sri Venkateshwara Service Centre, IOC (IBP) Dealer, Jeevan Bima Nagar, Bangalore. I entered the pump around 8:40 AM, 10 Ap 13 on way to my office and asked for a fill of 1500/-. One attandant came to the driver window to ask for "card or cash" while the other started opening the tank. The moment I looked back I saw that the guy filling had started from 3 Ltrs. I got out of the car and asked for explanation and started shouting. I repeatedly asked for a complaint book or the pump manager. But the attandants kept on apologising and asking the culprit attandant to apologise to me. they even offered me the refill for the shortfall and even without my asking they did it. they kept repeatedly apologising and persuading me not to complaint. I asked for a bill and they gave me one for the first fill. But I even doubt weather he gave me a bill for the right nozzle or not. Feel cheated and let down. Its our hard earned money for God's sake.

Thanks & Regards,
Hari

I am the customer of ( INDANE GAS) JAYEL GAS SERVICE, Thiruvallur . Their distributor id is 1036. my customer no is:23917.I have received cylinder on 21.02.2013. Then I booked for new refill cylinder on 16.03.2013. Now till date I do not have receive refill cylinder. Their service is irregular ,no prompt. Please arrange to get cylinder on my effective date, Thank you.

Hi, I am an Indane Consumer for past 20+ years. Currently living in Chennai and assigned to Om Sakthee Gas Agency distributor in saidapet. I have booked a refill on 12th March 2013 through IVR System on Indane. Still the new refill is not been cleared and when contacted the agency they are not replying properly also, they are disconnecting the call abruptly. This is happening continuously. And i heard from my friends that Indane distributors in their respective areas behave gently to consumers and provide them the refill as soon as they book. I don't know why is this particular agency is behaving like this. We can agree on the delay in providing the refill, if it is a genuine reason, but, they can behave to consumers properly and explain us. This is not the first time happening to me, every time we book a refill, this is the case. I am logging a formal complaint on the said distributor thorough this forum. Please help me to find a solution out of this. Thanks

I booked for supply of one Refilled Indane Gas Cylinder on 30.03.2013 with M/S North End Gas Centre, Barasat, North 24-Pgs. (WB) against my Consumer No. NE-232653. On 03.04.2013, i have recieved a sms informing the cash memo 1821 was generated against my refill booking 482358. But i am surprised when i have recieved the sms on 06.04.2013 that informed me that the cylinder has been delivered against my refill booking 482358 with cash memo 1821..! Though i have not recived my gas cylinder..


Sudip Biswas
Consumer No. NE-232653
E-mail Address: [protected]@gmail.com

Tiru Sahu indane gas dilar ta/po:-Bonaigarh,Dist :-Sundargarh,pin:-770038,Odisha
Tiru Sahu ne sab logon se Rs 20 jada leraha he risit me 430 likhta he aur hamse 450 leta he.
ham sab kyun Rs 20 jadaden?





plz jald se jald iska samadhan karen..........

M/s. BONAIGARH INDANE GRAMIN VITRAK
at/po:-Bonaigarh
Dist:-Sundargarh(Odisha)
Code-261136
Dilar no:- [protected]
issuing company:-IOCL

I am A. Thomas Vibakar. We got the gas connection in my name of Mr. Arputharaj. Our connection number is 45202. We booked for the cylinder on 23rd March 2013. We received the message from the customer care on 27th March 2013 that we will receive cylinder shortly against the booking number 753964, cash memo 24465 generated. But as of now, we didn’t receive cylinder yet. I want to know the status of my booking for the cylinder. Pls let us know the status of our booking and help us to get the cylinder soon.
My Emailid:[protected]@gmail.com
Contact: [protected]

operator of Ruchika service station New Kondli , Mayur vihar phase-3 Delhi 96, are very undisciplined and misbehaved with me at the time of credit card swapping instead of points redemption. Even when I have told them, they started to argue with me and pressurising me to take card back to cancel but when I have given back my card to them, they cant do anything. 3-4 operator assembled with tall gunner to pressurise me and I have left this pump.
Today I was on bike of my son and they cant recognized me being a regular customer of 4 wheelers. There was no one responsible person and ashok was also not there.
Their staff must be punished and have to feel guilty with commitment not to do further.
Vineet kumar verma
+[protected]
Mayur Vihar Phase-3
Delhi-96

its a matter o[censored]tmost grievance that after going through the same problem again & again,nothing is being done regarding the delay in delivery of refill
it has been prescribed by the govt. that once a gas is booked it has to be delivered within 8 working days but i had booked my refill on 16/3/2013 & haven't recieved the refill till 30/3/2013
i have been complaining for the same for 4 times
in response i have been provided with a field officer contact no. who doesn't recieves the call
as the financial year ends by 31st march its a huge conspiracy by the gas dealer so that the gas booked in this financial year could be counted in the next year which in result will reduce the count of my subsidy cylinders
my ref.no. in that gas service is 306810

Iam acostomer of Indian gas.My distributor is Sashi gas service devkali road faizabad shop no 154321.I have bookd for refil on07/03/2013 vide booking no4726 and till date refilled cvlinderhave not supplied by agency.After enquiry from agency today i received that all the booking up to 20 march have been cancilled by the agency and also told me to rebook the refilled and collect it from godown.please get enquired about and do necessary action .

While filling petrol for Rs. 2000/= every time at the Indian Oil petrol pump located at L . N. Road, Dadar East,Mumbai 400 014, I am being regularly cheated by the refilling staff of at least 3 to 4 litres less by manipulating with the lock of the filler.

You are requested to look into the matter urgently and set right things urgently, as many people like me get cheated everyday and due to the very high rise in petrol prices,this kind of cheating is unacceptable.

A worried complainanat

DEAR SIR,

TODAY ,I PURCHASE PETROL OF Rs. 150/- IN MY SCOOTER, FROM SHARMA FILLING STATION,RAJPURA ROAD,LUDHIANA. ,BUT BY TRICK , SALES MEN FILLED PETROL OF Rs. 100 ONLY , THEN I ASK FOR COMPLAIN BOOK TO MR. PINKY (RANJEEV) WHO WAS AVAILABLE IN THE CABIN OF PETROL PUMP ,HE REFUSE TO GIVE COMPLAINT BOOK ,& MAY BE HE TOLD ME HIS NAME WRONG.
OPENLY CHEATING HAPPENING DAILY.
PLEASE DO NEEDFUL TO AVOID THIS TYPE OF INCIDENTS ON THIS PARTICULAR PETROL PUMP.

we are using Indane LPG connection for the past 14 years. Recently, for past three months, whenever we book for refill through mobile, after some days, it says your refill booking is cancelled. The agency is Ajitha Gas Agency. They are not responding properly. There is no proper information on why its happening so. There is no phone number available to contact them. We have to go in person to the agency and tell them about the problem. Very irresponsible.

I was having a Indian Gas connection No. 2359 by name of My father Mr.Raichand Mishrimal Jain at Village-Khandap, Via-Mokalsar, Tehshil-Siwana, District-Barmer, State-Rajasthan
My father is expire on 27/04/2012 after that i have visited in oct-2012 to Siwana Gas Service at Village-Siwana, District-Barmer for transfer my connection to My mother name Bhanwari Devi w/o Raichand Jain ( Wife ) or My Self Ankit Jain s/o Raichand Jain ( Son ) and as per there guide lines i have submitted the all the stamp paper and forms and documents as per there requirement and rules.
they had inform me that the connection is not working as per there system i have not taken any Gas Silender from last 2 years but my village khandap is 32km far from the Village Siwana and Siwana gas service give service and delivery to all near by village through transport.
and take extra charges. as per my Indain Gas connection dairy record i am taking silender regularly and there deliver men has done the signature and entry in my dairy but the siwana gas service didn't accept it so i neglet it and submitted all the paper as per there requirement for start the same connection and then transfer the connection and they inform me that 1st they will send all the document to there head office at jodhpur, Rajasthan and after that they will get back to me n i have submitted the document in Oct-2012 and as per there information it takes only 1-2 months for transfer but after a 4 month in 1st week of feb-2013 i again contact with them and they said it will be done by 15th feb2013 but its not done so again i contact through cell phone and they said it wont be transfer so better you take a new connection.

In the whole matter i just loose Rs. 5000 and more money in transportation, stationary, stamps etc... and as per there promise they neglet it.

As per the rule the gas silender deliver person must infrom to the office about the delivered a/c no. of customer. because of non information it charge on customers.

there is not a single fault of mine but then to i am not getting my old connection back

My dairy and all documents are there at Siwana gas service

As per the rule they have to start my connection again and transfer it to my mother name or my self

please provide me my connection back

i got lots of troubles

Plz help me..

I want to bring to your notice that free air is not being provided at the Indian oil petrol pump run by P.K.Abraham and sons at Vadasserikara,Pathanamthitta, Kerala. Whenever I approach them for air they say that the machine is out of order.they latest being today , 28/03/2013. This has been causing lot of inconvenience for consumers. Kindly do something about this. Regards Dr.Jayakumar

Sir,
This is for your kind information that, I’m a customer of DIAMOND ENTERPRISE (INDANE gas dealer shop), Diamond Harbour, New Town, South 24 Parganas, W.B. & my Consumer Number is 10655.
But now the problem is that, according to new rules we will get 05 nos gas cylinders from 14.09.2012 to 31.03.2013. But till 28.02.2013 I have taken 04 nos gas cylinders. So still now I will get another one cylinder within 31.03.2013. That’s why today (19.03.2013) I have gone to the dealer shop (DIAMOND ENTERPRISE) to order for refilling my cylinder. But in the office I came to know that (according to the authority) there were delivered total 05 nos gas cylinders to me. As per the booking office the excess date for refilling was on 13.01.2013 & the cylinder was delivered on 15.01.2013. Now the question arises automatically that, is it possible as per the govt rules? The most important thing is that the particular refilling order date (13.01.2013) & the delivery date (15.03.2013) isn’t entered in my Gas Delivery Book; it’s only in their computer.
But one cylinder is very necessary for my family within 31st March without any extra charges. So in this circumstances if you kindly take necessary steps as early as possible if I want the 5th cylinder without extra charges within 31st March then I will be highly obliged to you.

I had booked a LPG cylinder (B-07) on 24 January 2013 at P.L.Gas Service (Bkg. No.500553 & Cash Memo No. 14032). It got delivered on 29 January 2013. But strangely while all the previous cylinders used to last for 5 weeks and above, this one got exhausted within 14 days only!! Later when I checked the cylinder, it was found that the junction part between the cylinder body and cylinder valve it was cemented! Thus I have been a loser for being delivered with a faulty cylinder. Why is domestic gas being supplied in old defective cylinders? Please look into this matter. Thanking you.
Gopesh Chandra Das
(Consumer No. 07362)
2/1 Shib Mandir Road
Kolkata-700096

My consumer no.24232,I booked for gas on[protected].My booking no is 410184.I got message on[protected] cylinder has been delivered against your refill booking 410184 with cash memo 4982.But till date i cant receive my cylinder with gas.Pl take action and provide us as earliest .thanking you