Indian Oil Corporation [IOC] Complaints & Reviews

dear sir, It is a matter of great shame and concern that the staff of indian oil petrol pumps are mis-behaving, mis-guiding and harressing the customers. Today morning while I went to the pump for filling petrol in my bike, I saw que in one machine out of the three petrol machines. I stood near the other petrol machine for so long and then when no one came, I went to call the staff to fill petrol. As soon as i called him, he behaved so badly and insulted saying that petrol will be given through one machine only. I said I waited so long and after this much time how could u respond so badly, he said me to get lost and do what ever i wanted, but the petrol will be given through that one machine only.. The machine was in a working condition but still they all were resting and not working there. Is this the procedure to treat the customers. Their language was so hurting.. Every thing must be there in cctv which was presented in the petrol pump.. I demand and expect Severe action towards this.. thanking you

Respected Sir Sub. Non Delivery of Indane LPG Refill Ref. My Consumer No. - 12671, My Dealer / Distributor - Pal Enterprises, Bauria Panchanantala Sir This is to reference my refill order booking no. 475714, 20.07.2013, I got a massage on my registered mobile no. - [protected] dated 10.08.2013 at 06:54:01 that cash memo no.2594 generated against my above booking no. and the cylinder will be delivered shortly, however as the cylinder was not delivered and kept waited till 15.08.2013, I have tried to contact my local distributor - PAL Enterprises over phone at[protected] / 26618756 for continious next two days on 16th & 17th, but unfortunately no one responded of my calls inspite my several hundred attempts for the last two days and hence have decided to lodge a complaint with the Indane Customer Care no. [protected] for the non-delivery, and they noted my complain & confirmed to do the needfull accordingly and have provided me a complaint no. 1008066 on date 17.08.2013 Since then I am still waitng for the Indane LPG Refill Cylinder to deliver I therefore fervently request you please look into the matter and do the needfull at earliest as my whole family is suffering due to non avaiblity of alternate cooking media Best regards SK RAJESH ALI

paavan gas agenciesanantapur, India, is not bothered to attend phones, doesn't care for honoring bookings, i had booked a refill on 13 july.even i had talked to the dealer who assured supply on 19 august.staff at agency are making lame duck excuses of non receipt of aadhar details which i have submitted to them and my bank sbi jntu two months ago. Is anyone there to to listen? IOC is a public sector compnay, so it doesn't matter if it looses business. Is there any statutory bodies who can take care of a genuine customer who use hardly a LPG cylender in a month

Sir,I am Vaibhav Jayant Lokare facing problem in transfer of gas connection of Indane Gas from Ambica Gas Agency Isanpur in Ahmedabad.I am being harassed by the gas agency first for the documents and now for issuing the transfered connection.the incharge/boss of service has given at least 6 appointments and never entertains and sends back.Now he is not available and as per employes working the form submitted has gone missing and they are giving date for next Friday that's too without any assurance of the form getting back.as per employes working he is very busy meeting & will return only on Friday 23 Aug 2013.Please note that I am trying for the transfer of gas connection from last 18 days and have shifted to Ahmedabad one month back and can any human with heart can understand how I am surviving without Gas connection

I booked my refill abt 29 dys back but till now i have not received my Refill. one time bill was produced and delvery was ensured within few dys but sorry it was never delivered. then i contactet my deler Monaka Enterprises and i was told tht refill will be delivered to u vry shortly, but till now it is not delivered and even distributor is not attending my calls and toll free number is also not active. Please help me in getting the delivery of my cyl. at the earliest and also ensure tht the dealer is attending the calls of its customers. thanx. Rgrds.

This is V. Ravichandran (Customer number:33295)we have been booked the cylinder on 18th July 2013 and we got a delivered message on 28th of july but they have delivered the cylinder today only also found Cylinder leakage.Usually the the cylinder used to come for 40-45 days but this time the cylinder has come only for 25 days due to cylinder leakage.So please kindly insist the agency(Ganesha agency) that this mistake not happens next time.

Yours Sincerely,
V. Ravichandran

my previous gas cylinders ran for about 6 weeks(22.4,8.6,24.7) but surprisingly the last one(supplied on 24.7.13 exhausted within 20 days without any extra cooking It is only possible when the cylinder is partly full. Pl. take appropriate action.

supriya guha
con no.102025

IBP Petrol pump on RT Nagar Main road has shameless/rude vendors working.

I experienced the same thing a couple of times, I decided not to visit them again..but due to some unavoidable situation I visited them today and it happened again !

I asked for petrol of Rs.200/- clearly and loudly. He filled in for 50/-, I said Boss I asked for 200/- and He started from 50 and I said to him that you cheated me and he was taking all nonsense with the other customers that he filled correctly.

I went in to the managers cabin, he opened their transaction report online and told me that he filled for Rs.200 by showing me some transaction. I asked him the transaction on the bill and report is different, he says that is random number. I could not fight with them, as they keep talking in kannada. I try to talk in Eng/Hindi, They do not talk in either langauge.

and the most disgusting part is the smile on all the workers face (they smile looking at each other, that they are not caught).

People should boycot this IBP petrol bunk in RT Nagar main road...by spreading through social media...

Dear sir,
In salem District vazhapadi taluk near singapuram sethuramaiyar charitable trust petrol bunk is cheating the petrol and diesel consumer by the way of giving the decreased volume. Not only the particular bunk most of the all bunks in this surrounding is doing this mistake. kindly take remedial measure the protect the consumer from the cheaters.

thanking you

Respected sir/mam,
I would like to inform you that myself Dhaneshwari w/o shri tek chand jain is a connection holder.The dealer of our place had cancelled my connection without any prior information although I had completed my kyc earlier,due to which now a days I am facing many problems.
It is my heartiest request to you to please take necessary steps regarding it.I will be highly obliged.
Thanking you
yours obediently
Dhaneshwari jain

Dear Sir,

We are holding an Indane gas connection , Consumer No:6333 under the name Radha Kumari with Indane Gas Agency, Sandhya Flames, Aranmula, Kerala. We were refilling the cylinder regulary and last refill was done in March 2013. However; now the connection is deactivated saying that refill is not done in past 1 year. The agency is not ready to accept the form to reactivate it. For the past one month we are trying to get it reactivated. Even the customer care is helpless(complaint No:983725). Kindly do the needful to reactivate it.

Indian Oil petrol pump - KAVADIGUDA cheating in filling petrol.
they divert people attention and jump the reading.
In my case I stopped at kavadiguda petrol for refuel and asked for 300rs worth of petrol and one the person with the cash bag asked me to fuel 340rs ( that's how he diverted ). he fueled with out showing reading

I have a gas connection which consumber No.is 13454 S.V. No. [protected], dated 24.10.2009, my real name is Dwarka Prasad Sharma, but Company send the slip Dwarka Prasad Trivedi, My aadhar card No. is[protected], My voter Id No. is NMU1200807 of the name of Dwarka Prasad Sharma s/o shri Narayan Prasad Sharma,

In my distributer book no. 1442689 is already showing my name 'Dwarka Prasad Sharma', but incorrect name shown in the slips 'Dwarka Prasad Trivedi'

Please check your record, and correct the surname Sharma in place of Trivedi,

Any further information, May be please contect on my phone noumber as above

We have applied for a new LPG connection 3 weeks back at Pooja Gas Agency, Thrikkakara. We had submitted ration card for KYC. Since we were not planning to buy a gas stove, the agnecy was not much interested. They said some software upgradation is going on and hence they are unable to process the request. After 3 days, an inspection took place at our residence and we were give an inspection OK certificate. In the meantime, we went to the gas agency 5 times, but everytime they are saying the same software complaint. When we call for inquiring on the status, theagency is not picking the land line.

Indian Oil Corporation (Ltd) : Regn. No - 973714

Feedback / complaint lodged with "Refilling charged @ Rs 932.50 per cylinder for initial issue of connection instead of Rs 421/- (the prevailing charges). On query dealer making excuses of non subsidized connection etc. Kindly ask the dealer to refund the amount so excess charged /adjust the same in future refilling. Kindly do resolve and confirm by email. Thanks"

Reply given by Feedback Officer, IOC, Jammu "Sir, As per records, your connection no. 15976 is a non- subsidized connection and when you had taken it, the refill was costing Rs. 932.50 , hence you were not overcharged.

Further, to change your connection from Non- Subsidized to Subsidized, you are requested to kindly approach the distributor and get it converted. After conversion , you ll be charged at subsidized rate depending upon the quota consumed.
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Not replied as yet by IOC
Dear Sir,

Kindly refer reply given by you to my feedback on dated 16 July 2013.

It is not understood and never heard so far of a non subsidized domestic connection. To my mind a customer is issued non subsidized cylinder only on consumption of complete quota of subsidized cylinders i.e 09 cylinders. Is it the IOC or at the discretion of distributor to issue subsidized or non subsidized domestic connection. Reply to the feedback is purely as per the feedback provided by the distributor. The dealer charged a total of Rs 8260/- initially without giving any paper or receipt at the spot and papers were issued after many days whereas proper documents i.e copy of ration card, ID proof & photographs were provided to the dealer. As per the statement of the distributor, many of customers were issued non subsidized connections. I am not convinced at all. Kindly do justify and satisfy me with proper rule and regulation on the subject, if not, (i) refund / adjust the overcharged amount of Rs 1023/-; or (ii) take back gas stove, accessories so issued alongwith cylinders and refund complete amount, I don't want to remain a customer of IOC or Anil Manhas Gas Agency anymore.

Kindly be fare to the customer.

Thanks & Regards,

Subedar Major Krishan Lal
for Bishan Dass

Gajana enterprise gave transfer to sri rama agency which doesnt include the area which i asked when asked he changed manually in the transfer sheet gave a seal. then i spent running to get that fixed for ananth gas agency after a month they say it failed so i need to go for sri rama agency, i went there and they say they made mistake we wont process let them only rectify so i went gajanana and asked they say software doesnt allow them to change the agency. Its been 3 months without domestic gas supply i hav two small kids and have been running around since its in my name i am suppose to do it. I have been going around from koramangala Hal airport to ramamurthy nagar.
Now they are saying since none o[censored]s are doing go to main Indian oil and get it changed.
Please take action against these agencies.

I have booked a gas cylinder refill on 03 july 2013 and not received the refill. i have made a complaint on 10july against it and got a contact number of the field officer on 12th JULY 2013 and when i tried to call him to enquire about it but he didn't receive my call. On calling the customer care agasin on 13th JULY '13 , the representative told me the field officer is unavailable on weekends, i asked her then why did you give me number of such a person who is so irresponsible for the things. I was then asked to wait for monday. How much time a person can wait for it. My consumer number is 17981 and my complaint number is 971571. Please do the needful.

Dear Sir/Madam
My self Ram Pravesh Singh Customer of Indane gas Connection No.:M09283 Subscription Voucher No.: 1967261 Date:24/03/2000 Mitul Gas Agency Code No.:112172 adress:17-Sahajanand Complex New C G Road Ahmedabad Tel.No.:[protected],23290703. I surrender my connection against Termination Voucher No.:[protected] Date:28/12/2012 & stationary No.:running Sl No.9467.I want transfer this connection to Mau Uttar Pradesh but after 5 to 6 visit any IOC gas agency specially Mau Indane Gas agency Mau (UP) not accept my transfer application for provide gas connection your all agency officer in Mau reject my request they said that in your Termination Voucher No.:[protected] FORM NO.LPG-A1 ,00268962Remarks section containing SAFE CUSTODY and in Transferee Distributor column where mention SURRENDER AGAINST PIPPED GAS our agency needs address of my agency in MAU in your remarks & Transferee Distributor column then I provide you gas connection. Due to this reason I am not able to provide you connection against Your Termination Voucher No.:[protected] against this statement Mitul Gas Agency Customer relation officer answered that now rule for transfer of gas connection is modified against Public Notice for PNG as per liquidified Petroleum gas (Regulation of Supply and Distribution) order 2000 (MINISTRY OF PETROLIUM AND NATURAL GAS Govt. of India) amended vide Dated SEP, 10 ,2009.Supply of domestic LPG to PNG blocked within 60 Days after obtaining piped natural gas (PNG) connection.However you avail a LPG connection in future , on demand, from any public sector oil company’s Distributer anywhere in country on furnishing a security deposit of the same amount as was refunded to you at the time of giving the LPG connection for SAFE CUSTODY.
I am already complained this problem on 20/06/2013 against Registration No.951396 at Indian Oil website. Indian oil reply that you can call our area officer (Mau) Mr.Alok Chaudhari but he cannot able to attained my phone. I am also a salaried employee and not having lots of leave
Please tell me what I can do for above mentioned gas connection transfer problem.
Ram Pravesh Singh
B-76 Rajeshwari Soc
IOC road chandkheda
Ahmedabad (Guj)-382470
Mob.+91-[protected],[protected] & [protected]

I Bharat Lal gupta R/O 358/43 beharipur saadatganj Lucknow-226003 lodge a complaint against commander gas service rajajipuram Lucknow. I want to complaint against shortage of 3 to 5 kg gas when I contacted him they said our cylinder always full fill if any mistake it would be IOC fault we notice that they filled water to recover the shortage.
I would be very obliged if you keep me informed about the proceedings in my email ID [protected]@gmail.com .
Kindly do the needful .

Yours truly
Bharat Lal gupta
358/43
Beharipur
Saadatganj,
Lucknow
[protected]

Dear Solicitor,
The complaint is on Seetarama Gas Agency, Jigani, Electronic city.
My Consumer no is: 19374

I booked a cylinder on 30th May and got an automated SMS on 4th June saying the cylinder will be delivered in day or 2. I waited for 3 days but no luck. I tried calling people agency, moreover called morethan 15times in a day, atlast at around 4 they pick the call. They said cylinder will be delivered in another 2 days. But right after the day i got a SMS saying the booking has been cancelled. I don't know the culprit is the Software they are using or themself ???
This happended thrice and now today is 28th June... almost 1month i have booked the cylinder. Still the cylinder is undelivered.
I'm very much troublesome and very painful to have a Service like this.
I'm distress because of below points.
1. No Service as communicated via SMS
2. We have given 2 telephone numbers to contact the agency, but hardly someone pick the call.
3. Very abusive and harassing response over phone. (Especially by a lady - I don't know her name)

Please let me know if there is any alternative way to tackle this problem.
Is there any other Indane agency available near Electronic city?
Do I need to change the product company? My neighbours suggest Bharath Gas service is good in Electronic city.
Is there any alternative way to book the cylinder and get it delivered at a right time?

Please take this as a priority. Hope I get a response soon.

Your aspirant,
Fairoz