Indian Oil Corporation [IOC] Complaints & Reviews

Consumer No.11569. Please note that I have booked my gas on 27/11/12. They have generated the cashmemo. But they cancelled the same and did not give the delivery. When I personnaly meet them they ask for another booking and told me that the cylinder will deliver within 2 or 3 days. That day was 14/1/2013 and booking no is 473541.

Sir please do the something.

Sanat Mondal
[protected]...

I am from Ludhiana and consumer of Indane LPG at Kailash Gas agency, The agency out rightly refuses refills to be delivered at home as they cannot afford delivery man, This has been a perennial problem and has been repeatedly reported locally by many consumers. The agency was even shut down for some time. But reopened with the same attitude and simililar problem. The agency people are non cooperative and do not want to sort out the problem of home delivery

In spite of price hike etc, there is no provision for home delivery. A working individual has to take leave on a working day to obtain a cylinder.

Government and consumer forum should take note and do something.

complint to prerna gas egency pandharkawada.



vishya : sv milne babat


Mahoday,
vinanti purvak arja sadar karto ki me indian gas ejency cha grahak ahe, maza grahak kramank 07971 ahe sadar me prerna gas egency pandharkawada ethe 5122011 la navin gas conection vikat ghetale asta mala ajunahi maze gas chi sv.milali naslyamule me tethe gelo asta tethil karmachari sv sapdat nahi ase boltat . tya karita me complaint det ahe.

Dear Sir,
With due to respect to state that i am Debabrata Biswas,consumer number-sjc-00677,Vill+Post-Salua,Via-D,Chatra,PS-Baduria,Dist-North 24 parganas,( Distributer Name-M/S-INDANE SWARUP JYOTI,Harishpur,Ichhamoti Market,Tentulia,Swarupnagar,Dist-North 24 parganas.),My connection was loked,That time i have critical finacial problem after i have to contact distributor (M/S INDANE SWARUP JYOTI) and submite(29/09/2012) my all document as per your rule but my connection do not unlocked than i was contact customer care([protected]) and complaint,My complain number was 703360,712845(month of november) after few day as per feed back,i have physically gone distributor office that time he was tell me my connection did not activated after i have contact Regional Manager([protected]) & continue discuss my problem but today he cannot received my phone.
I request to you plz solve my problem.This time i am hopeless & fastrated.plz tell me what i wiil do now?
N.B:-Same as problem my sister connection.(same distributer,consumer number-sjc.00731,complain number;703360),I HAVE SEND E-MAIL [protected]@Indianoil.In.

Thanks & Regards,
Debabrata Biswas

Dealer Distributor Name - Murshidabad W/S Con Co-op Society

Complaints:-
1. No one attends the call in their office, inspite of numerous trials regarding gas booking via telephone.
2. Our Gas connection of 25 years and above was suddenly locked without any intimation. Hence had to go through hassels in booking a new cylinder and had to submit fresh kyc documents for id proof etc and only after that booking could be done.
Hence plz look into the matter as its very unprofessional and not acceptable. Its an unwanted difficulty caused to customers who are aged. In this case its my parents who had faced this issue who are unwell and going through treatment from apollo hospital chennai. Due to all inconvenience caused, gas booking got delayed and then new docs had to be submitted and my mother had to arrange for alternative options of cooking which is highly inconvenient. How can all these hassels be compensated??

Why is no one picking the call and why was there no intimation before locking the connection? Its a great inconvenience for people who are aged/sick/busy schedule, to everytime walk in to their office for booking. Also they need to intimate their customers before locking any connection, coz its absolutely incorrect taking such actions without even notifying the customers who had been a genuine and loyal customers for years!!

There is an Indian Oil gas station located at Begumpet in Hyderabad. There are 2 Indian Oil stations in Begumpet, I am talking about the one between Shopper's Stop and the Old Airport. I fill petrol from this place like 2-3 times a week.
Everytime I go and ask the guy to fill petrol for 500, he fills for a 100 and when I look at the reading and tell him I asked for 500 the guy innocently says he is sorry he only heard 100. Now he pretends to reset the meter and starts from 100 itself and fills upto 400 and stops. You would just think he filled 100 first and now 400 and 500 totally and I have been fooled like this a couple of times like 3 months ago.
I started observing from then on and realized that this happens every single time I've gone for fuel at this gas station. Each time the guy is different but does the exact same thing. They definitely do this to many more people who may not notice.
This happened to me again today morning and I confronted the guy. I asked him to show me his ID card. He immediately started apologizing and when I asked him where the manager is, he ran away. I looked around and could not find anybody who looked like a manager and was late for work myself, so just left.
In a country like ours where most people make ends meet with a lot of hard work, if this kind of open corruption and cheating is not met with consequences then we as a country will never have a future.
I request you to take up my complaint very seriously and if not take concrete action, atleast place some measures which prevent other people from being deceived in this manner.
Vaibhav @[protected]

Dear Sir,

I am akhil kumar and staying in bangalore from past 7 years. I have been visited lot of time to different agencies. they are treating me properly.

last october I have applied for indane gas and got request reference number is N[protected]

New Connection Booking SL69 Number [protected]


I tried to reach hebbal indane gas agency on phone. they have not attended my phone. after trying lots of time they ask me to visit office. I went there with relevent document. they told come after 4-5 days. again I went after 5 days. person sitting on chair told come 10 days. I said ok. then again I went he told come after 5 jan 13. I went again. he tried to postpond the date. then I ask what you want from. I given all the document. he told give pan card and passport.
I was having rashan card and bank state ment . he need passport also.

he asked me
1. Rashan card
2. passport
3. rental agreement
4.bank statement
5.pan card
6. aadhar card
7. affidavit

I have produced all documents but was not have aadharcard. he denied to listen any thing. as per rule there is no need this much documents.

again I went today ( 15jan 2013) I have taken all the document then also he was not treating me properly. after above 7 document produced he told we are not issueing any new connection. I requested him then he told give me all the documents with two copy each with 3 photo. I have given him. he taken all the document. but he has not given me any proof of that. I am not sure what he is going to do. i am already waisted more then 1000 rupees for auto ricksaw and xerox and affidavit cost.

dear sir I am suggesting you that these kind person should remove from service on the spot.


Akhil kumar
[protected]
[protected]@gmail.com

Recently I applied for a new LPG domestic connection with Ref No. N[protected]. When my father went to the distributor (Name: Bokaro Flame), he was asked to deposit an amount of Rs 7,800 which is way higher than original price of Rs 3,500 (estimated) and Mr Rajesh who claim himself manager of that office clearly informed that he will be giving receipt of only Rs 3,500.

When my dad asked about the reason, he informed that the same fee is applicable to everyone comes here for new connection and without it no body can get a new connection. He also said that the decision of taking higher amount is imposed from top and he cannot do anything about it.

It's highly frustrating to see and experience this kind of scenario where one have to bribe people for having a day meal at your home. It is an essential commodity for every household now a days and bribing authority for this tells us the kind of society we live in.

After having this experience my father came back home without knowing what to do. Now we decided to take this matter to the concerned person just in case if somebody still has the heart to understand our or others plight facing the similar issue.

I have applied for transfer of LPG gas connection with our Gas distributor, ie M/s BVS ENTERPRISES - Gayathri Devi Park, Bangalore- 03, and aslo given all the documents as desired by them on 20.12.2012, I went and asked for the status of the same today, they informed me that still they are yet to receive any
confirmation from IOC.

CONSUMER NO : 16949
ACKNOWLEDGEMENT REF (BVS) - SL 69 - [protected] dt 20.12.2012
MB NO : [protected]

Dear Sir/Madam,
I applied online for a new INDANE LPG Domestic Connection on dated 19 September 2012. My New Connection has been registered at Booking Number (SL69) : [protected]. After that I went to Numdeepmala Enterprises distributor of Indane LPG in Sector-16, Chandigarh on 24 September 2012. They also booked our connection in their register and they gave us register serial number 261-A. Then they said that come after some days because new connections are closed. Then again many times I went there but they kept on saying New LPG Connections are closed. Then yesterday ( 11 January 2013) I again went there to check New LPG Connections are open or not then they told us that New LPG Connections are open and they checked my documents and said that they are complete. Then I asked them to give me a Connection but then they said that they will not give us the connection until and unless we take the GAS STOVE from them. Then I told them I am already owning a Gas Stove approved by ISI and don't want another. But they kept on saying that we will not give connection without GAS STOVE. They also said that they will only give connection if we take GAS STOVE only from them and after saying this they gave back my documents to me.

Then I requested them I don't want GAS STOVE and I want connection without it. They again refused my request. Then I said that taking of GAS STOVE is not compulsory and it is also not said by the Government. Again they said that they will not give me New Connection without gas stove. And they said to me that "We don't give New LPG Connection to anyone without GAS STOVE".

I request you to look into this matter and help me and solve my problem. I will be highly obliged.

Regards,
Ishwer Aggarwal,
[protected]@gmail.com,
[protected]

I had registered for supply of gas cylinder and the same was supplied. But when the supply boy who drop the cylinder in home he has demanded more than the cylinder amount, my wife refuse to pay. For which he threatened that if you not pay the amount demanded the cylinder taken away by me and I will see no supply of further cylinder to your house. Further he entered to my house and took the cylinder and near by people resisted. It is came to know that it is his routine practice to threaten the people living in our colony. Though the agency was called and registered the complaint, they does not answering properly. I hereby furnishing the details of agency name and details below:- Shivashankar Agencies,No.9, 2nd street, RE nagar (west) porur chennai-116.My coustmer No.84936.

Hi,

I am residing in Flat of Berry Developer, in Bhiwadi (Rajasthan). Berry Developer has provided Gas Pipe line, The per Kg cost of Gas is nearly 60-70Rs.
Which is too high, now Builder has asked Indane NCR Gas Agency for not to book Gas for resident of Berry Developer Society.
Today, since my gas booking was due, i asked gas agency person to book my gas, then he refused to book my gas, by saying that Berry developer has asked us not to book Gas.

Since, Indane Gas agency is a govt. concern, how can they work according to a local builder and harrass their own customer.

Pl. support.

Thanks,
Arun
[protected]

Respected sir/madam,

Am a customer of Sri Jayashree Gas Service,Denkanikotta(Krishnagiri District). The goverment announced to submit KYC application form by fiiling their details. Actually The appilcation is free but here they are charging 20RS for the application. Since i got application by paying money. When i submitting the application form, they are forcing me to buy either gas tube or gas lighter. costs around 200Rs. The quality also not good. Its totally unworthy. however we recently changed the gas tube and i have brand new gas lighter too. Then Why i want to buy this products? They are forcing all of them to buy because of sales manner. If anyone not buy they wont get their application. What is this? Where is going our country? We are in india or anything else? Sir Please i kindly request you to take action on this. However most of them are uneducated in our town. Please help the poor. Is these a way to cheat the poor? Hope u will make favour for us.

Jai Hind!

Madam / Sir,

Ref: Consumer No: LA 9080 - Consumer Name : Basheer

Reference to the above consumer number I have booked a gas cylinder on 10-Nov-2012 with M/s.Latha Gas Agency, Ambalapuzha, Alappuzha - 688561. But unfortunately I didn't get my booked new cylinder till this date and when I contacted the gas agency and they replied like "cylinders not available for distribution", but this agency is selling the cylinders in black market with higher profit.

I am a family with 8 members and we find it very difficult to cook daily food without enough gas.

So I request you to kindly look in to the matter urgently.

My contact number is [protected]


Thanking you,
Yours faithfully,

Shahul Hameed

My husband Late. SK Faiazuddin quadri was the holding the LPG gas connection vide consumer no:4682 at Ordnance Gas Services, Ordnance Factory Estate, Yeddumailaram, dist: Medak(AP) Ph:[protected]. The same was transferred to M/S shreya agencies gulbaraga during May-2006 . At the time of transfer after completion of formalities Ordance Gas services had issued a transfer voucher which was submitted to M/S shreya Gas agencies, gulbarga. Since then continuously I am getting gas cylinder refilling.

But recently, the agency management changed. The new management is asking me to get a fresh transfer voucher from Ordnance Gas services, which impracticable and irrelevant. On his insisting I brought a letter from gas agency certifying that my gas connection is transferred. But they are not ready to accept it and threatening to stop the gas supply.

Sir, I am a widow. I cannot make to rounds of different offices further. Due to none of my mistake I am being harassed. Kindly instruct the concerned authorities to instruct gas agency to stop the harassment and continue the supply.

Regards.
KANEEZ FATHEMA.

Sir
With due regard,I want to inform the dispute of subsidised LPG GAS Cylinders for the.yr.2012-13,Detail as follows:
1 - Got the LPG GAS Cylinders after August 2012 for implementation of SIX cylinders in F/Yr2012-13 are
dated [protected] delivered by Jai Singh coupon no.228939 having signature of delivery man.
,, 23.10.2012 ,, ,, ,, 228940 .,, ,, ,,
,, 17.11.2012 ,, ,, ,, 228941 ,, ,, ,,

2- Boked the GAS Cylinder on 01.01.2013 with booking no.312,agency sent the gas on 04.01.2013,deliveryman told to pay Rs.923/=,Cylinder returned.

3- I contacted Mr.Bhartish Mishra ,Secretary o[censored]nion of GAS Agencies.He told new order have been implemented w.e.f.14.9.2012,he guided to meet Agency. On dated 07.1.2013 met the Agency,computer operator showed himself helpless in this regard and asked me to talk Owner of Agency,at 09:48 am ranged
mob.no.[protected],On informing the problem to owner he told ,It is not possible to deliver the cylindr in subsidised rates as computer shows delivery on 14.9.2012.
As effective date of new circular is from 14.9.2012,Kindly resolve the issue accordingly as per rule to save the rights of Consumers.
with regard
Sobaran Singh
B-734,HIG,Barra-8,Kanpur-27
Cons.No.37812

Respected Sir,

Today Once Again Gas Leakage Occurred during Changing the Refilled Cylinder because While Delivering itself delivery person not checked the rubber washer fiitted at the mouth of Cylinder,but Delivery person not forget to take Rs.20/ extra for each cylinder,, This is 2nd Time,

For Checking Visit also They are Charging Rs.30/- , While delivering...

Respected Sir/Madam,
I have a gas cylinder connection for home from Indane Gas(Indian Oil) through it's distributor Dikshit Gas Sewa at Dedha Market, Main Road Village khichripur, Delhi-91. Distributor was providing me with a cylinder which had a lesser weight of gas than what it should be having so I complained against the same to the Indane Gas company through it's website. But instead of getting any reply what I got from distributor is that my connection has been made inactive without giving me any intimation through mobile(as we get intimation through sms whenever we book a new cylinder on company website) or through e-mail when you can give intimation for even a new booking why can't you give intimation for suspending or cancelling a connection. What does that mean that I do not deserve to get a cylinder from the government of India what crime have I committed that they won't even let me know what is my mistake when your website responds that connection is inactive shouldn't there be a place where you get your answers. Such distributors they have stopped giving subsidised cylinders to people like me who complain against them, I am not even sure if they would be even obliging by giving a commercial cylinder to us. Why can't more people be given distribution-ship of such gas agencies, why such people are allowed to run their monopolies, has the government ever survyed or analysed as to how much customers is such an agency providing connections or are they working on a fair play policies or they only exploiting their customers there is hardly any use of giving subsidised cylinders if the subsidisation is only being used by such agencies to their own benefits. A gas connection is the basic need for every person because you require it to cook your food as cow dung cakes or even kerosene oil are not available now there are hardly any other means to prepare your food which is basic requirement which even criminals are provided with in jail. Is it necessary for every person to fight through court to get it's right and such basic requirements. Please don't let your population being exploited by such people at-least provide us cylinders that are not subsidised but at least easily available like other things of necessities such as wheat, rice, vegetables etc.

MY EARLIER GAS CONNECTION NO IS 15052 AT AIR FORCE STATION AMBALLA, AMBALLA CANTT,HARIYANA. MY TERMINATION VOUCHER (TV) NO IS [protected] DATED[protected]. I AM RUNNING NOW AND THEN TO THE GAS STATION (HINDUSTAN PETROLIAM)SITUATED AT SANTIPUR,DIST- NADIA WEST BENGAL PIN-741404.GAS URGENTLY REQUIRED. THE MANAGER"S ONLY REPLY IS "TV IS NOT UPDATED" WHAT SHOULD I DO NOW? MY MOB NO -[protected].

I had experienced a serious foul play on last Christmas day at INDIAN OIL Pump Dealer at HUSKUR Gate, near Electronic city Phase II.

I requested for filling petrol for Rs 500. I came out from car to check the petrol meter reading. The reading was zero, and the staff started filling fuel. While filling the fuel he distracted my attention by making much hurry in asking for money and asking for some rubbish casual things. In between when I was checking my wallet, the meter reading went to 500 immediately. Then I noticed fuel quantity display is not working. When I asked about this, they told like meter reading was set to zero before filling fuel and so...and liter display is on repair. They were enacting like not knowing Hindi or English, they spoke only in Kannada. I left out there without arguing much….what to do if you don’t know language :(

Not sure how many fellows were CHEATED BY THESE FRAUDS….

Please be careful and cautious when you fill fuels in Pumps.