Indian Oil Corporation [IOC] Complaints & Reviews

My customer id with DEV GAS AGENCY in Saligramam, Chennai, Tamil Nadu is 54046. I have a commercial cylinder (19.5 kgs weight). I got the cylinder on Tuesday, 25th Sept 2012. I started using the cylinder from 26th Sept 2012, evening. I noticed some liquid coming out of the cylinder and the cylinder was full of water outside, and there were water even in the ground under the cylinder, around 10 pm night. I immediately called up the emergency service no. and gave a complaint about the problem. The person who attended the phone advised us to keep the gas cylinder outside and promised to send a mechanic first thing in the morning. The time now is 2.15 pm. The mechanic has not turned up yet. If this is the kind of lethargy gas agencies are showing, there is an assured increase in no. of gas accidents and deaths. We have recently seen 4 such cases of accidents in papers in the last couple of weeks. IOC should push up their monitoring systems and keep in check such agencies who do not respond to customers.

Sir,
We had booked our Indane cylinder on 02.09.2012 (8.20 a.m) through mobile. Our consumer number is 67409 and the booking reference number is 274546. Its been more than 25 days since we had booked the cylinder. The booking in-charge personnel said that they will deliver the cylinder within 15 days. But, so far there is no response and when inquired they say that there is lack of load of cylinders. When i happened to pass through the Malaviya avenue gas agency from where we get our cylinders i saw an lorry (No. TN 20 U 7925) full of cylinders getting unloaded at the agency. When i inquired whether i will be getting our cylinder out of this load, the in-charge people said this for those who had already booked before you....
I received our cylinder lastly on 17.08.2012 and after 15 days only i had booked for the other cylinder on 02.09.2012. according this calculation its nearly 40 days since we had received cylinder. When there is a facility of online booking there should also be a facility for online complaints. I am also sending a complaint regarding this matter to the given email - [protected]@vsnl.in.
I am really frustrated and i request the higher authorities to kindly look into this matter seriously so that people get their cylinders on right time. i would be grateful if the needful is done at the earliest.
Syed Ibrahim.

sir,
this is dr.d.singh from haldwani city a lecturer in government school.my complaint is for the bad service by the public distributors servants of indane gas.
they not only misbehave but also do not provide cylinders on time.also they donot come in our colony.we are facing difficulty in the context of the same .
they give cylinders those who have not booked for the cylinders in black.their service is very irresponsible and hence non tolerable.
kindly take the action for the same so that consumer may not face the problem in the service.

The indane gas booking against Consumer No 038503 (Name: Sumit Das) was done on 7.9.12 and the Booking reference No was 571668. Subsequently Information has been received regarding Cash Memo generation. Cash Memo No 10917 dated 18.9.12. On 20.9.12, Telephonic enquiry was also done from Seba Fuel (Ph No[protected]. But till date the gas cylinder has not been delivered.

Please look into the matter and arrange delivery at the earliest.

Hello

My name is Pritsh Awasthi and I am living in kanpur area Basanti nagar ,In our family we have only one gas connection i.e is in the name of my grand mother Shrimati Chandra Kali and as we all know that after the amendment in law for the distribution of gas cylinder we can get only 6 subsidised cylinders in year after that we have to pay sum of 780 Rs for the another cylinder , but the Gas agency from which we are authorised to get our cylinder i.e Oriental Gas Agency,situated in parampurva juhi,have created their own laws for gas distribution ,As I was told by employee of agency So called Mr Tiwari Ji that now as law the has changed we are authorised to give only one cylinder in two months time i.e only six cylinders per year ,As from 1st april 2012 till date we have taken four cylinders in six months we are not allowed to any cylinder till the month of november and after my too many request to book my gas he always denied,and shown me the way to purchase cylinder from his person in black rates 700 Rs.

Kindly resolve my problem of this very basic requirement ,As I think this is complete circumvention of law, which should be corrected immediatly beacuse cylinders are one of the very basic requirements, Also these black marketeers should be abolished from the society,I am need your help for this issue.(GAS CONNECTION NO-19081)

Thanks and regards

Pritish Awasthi

25-09-12

Respected Sir/Mam,

I m Abhishek Upadhyay S/o Radhavallabh Upadhyay. My Consumer's No. is M-4077 From Mahwa, Dist. Dausa, State Rajasthan. This is Indane Gas LPG connection. Amar Sahid Indane Gas Hindon City, Dist. karoli is distributor of my area.
Sir, I booked my LPG in July 2012 and they give me booking no. 5294 for home delivery but our LPG don't received at my home.
when i inform them,They abused me they told that no booking o[censored] and give new booking no. 8106.

Sir,
I have been a consumer of Indane Gas for more than 15 years. During the last five years I have been facing problems regarding inadequate supply of gas cylinders. The last time I got a new refill cylinder was in March 2012. The main reason for the insufficient supply is due to the malpractice of ‘Black Supply’ of the Refilled Cylinders by the managing authorities and staff of the particular points. They charge 40 to 50 rupees extra per cylinder for giving out gas without gas consumer cards. Out of three to four hundred gas cylinders given out on alternate days, a minimum of 100 cylinders or 40% of the refill cylinders are sold illegally to the customers and Black Vendors and in turn are sold for Rs.1000/- per cylinder in the market. . So, the general public with consumer cards are left stranded without any cylinders. Life has become very tough for the common public.

Dear sir

I am a consumer of anushka indane of consumer no 4007. I have booked the gas on 18th july then my booking got cancelled. By august 10 th I called the gas office which is in nerul west. They didn't respond properly. they said it is cancelled. again I booked on 31 st of august which again they said it was not booked again they said they will only book my gas and they said that it will be delivered to you after a week. I didn't receive any. So I called up again and asked the status. They said my gas has been booked in 18th september only today it is 24th september Today they said it will take 5 days more. I just want to know is it so very much in demand that we don't get one or what? Please take some action on this complaint. Now both my cylinders got over from past 15 days. just take some serious actions.

DEAR SIR
I AM A CUSTOMER OF INDANE GAS AT THANABHAWAN TODAY I WAS SUBMITTING THE KYC FORM AT BHAWAN INDANE GAS SERVICE CODE NO.[protected] DEMANDING RS.20/- TO SUBMIT THAT FORM . IT IS COMPANY'S INSTRUCTION OR HIS CHARGES PLS SOLVE THIS PROBLEM.HIS EMPLOYEE SAYING IF YOU WILL NOT PAY RS.20/- WITH KYC FORM YOU WILL NOT RECEIVED GAS PLEASE LOOK INTO THE MATTER....

The Managing Director,
Indian Oil Corporation Ltd.
Indane Area Office,
Indian Oil Bhawan,

Sub : Complaint Reg. Rude Attitude & Poorest Services Of Sonar Bangla Gas Service ( Code[protected], Netaji Nagar, E.M.Bye Pass, P.O.& P.S. Tiljala, 24 Pgs(s), KOl – 700100,

Dear Sir,

With due respect I beg to inform you that my name is Prasenjit Mitra, Customer No. SB-000745, Vill- 2 No. Coloni, Katatala, P.S.- K.L.C. not getting the proper service in proper way due to Rude Attitude & Poorest Services Of Sonar Bangla Gas Service ( Code[protected], Netaji Nagar, E.M.Bye Pass, P.O.& P.S. Tiljala, 24 Pgs(s), KOl – 700100 Proprietor of the said distributor is Mr. Subir Sengupta, Mobile no- [protected], & S S Gas Service ( Code 204750 ) Sandeshkhali, Malancha, I harassment for the last six months.

If you Kindly take serious step on my complain then I shall be oblige to you. Thanking You,
Yours Faithfully,

Prasenjit Mitra
Customer No.- SB 000745.
Mob No.[protected],
[protected].
Vill- 2 No. Coloni, Katatala
P.S.- K.L.C.
Near- Kolkata Leather Complex

Sir, This is Deepti Agarwal, a Consumer of Indane Gas agency - Samyak in Yerwada Pune.

We originally had our contract with another Indane agency , but without the knowledge of customers, all o[censored]s were transferred to this particular agency in yerwada. After the transfer, the agency has asked to submit us all our papers again, which is similar to going through the procedure of getting a new connection. We are not bothered about indane's internal procedures like customer transfers and existing consumers should not be subject to such ridiculous procedures.

No one at the agency picks up our calls, and they do not do the timely delivery of the cylinders. This is causing a lot trouble.

Dear Sir,

on first of september 2012 at about 7p.m, while me and my wife both doctors proceeding to clinic for evening practice,i went to peravallur indian oil petrol pump for fuel my two wheeler and i was in the q,when my turn comes they have taken money from me but instead of giving petrol to me the two petrol pump workers called the other car owner who was waiting for petrol in other q.when i asked about this, these two workers quarrelled with me and insulted with filthy words.when i told them to not to indulge in such nonsense in high pitched voice, one worker manhandled me and i hit him on his shoulder.imediately the four petrl pump labours in uniform including a man who is claiming to be the manager started punching me over the head,chest and neck.my shirt was completely soiled and spoiled and buttons were broken.immediately my wife informed police by dialling 100.police came to the spot and they wanted to settle the matter to compromise.i said this is wantedly by words and action they insulted me,this is total lawless situation,i want to file a complaint to police.Accordingly i went to police station,the police inspector spoke to me over the sub inspector mobile sayiing he is busy in one advocate's problem and he advised me to lodge a complaint and go to clinic,need not to wait,he will come and look after and accordingly i gave a complaint and i went,but the police regarded this case 75 case and tried to close the matter instead of taking those culprits to remand and the police trying to convince me they have given a good police treatment to those culprits which is not acceptable.i asked for stringent action on this matter,the police is acting as under pressure of the petrol pump owner.now twenty days over the case is still pending.kindly look into the matter and take appropriate action on this petrol pump workers and management and please inform the assistant police commisioner of police chennai regardin this case.

thanking you,

your's faithfully,
DR.MUHAMMAD HIDAYATHULLAH SHERIFF

Dear Sir/Madam,

I have been taken a new Indane Gas connection last year. i was got a receipt from Dealer Sai Seva (Masoodpur) Vasant Kunj. By default i have been lost my receipt due to this i couldn't taken any services. i was visited several time to dealer but didn't get any help. I don't know my consumer number to further quires.

Name:- Aryan
S/o Jay Ram Ojha

Address:- 121, asola
Fatepur Beri
New Delhi
110074

Thanks & Regards
Aryan
[protected], [protected]

There is a petrol pump on NH just near by AKASHGANGA VIHAR in Ahirwan , which is 3 km east from Ramadevi Chauraha. The all staff of the petrol pump while giving petrol to the bikes give less petrol to all the bike/ car persons. After giving petrol to a person he does the pipeline (between nozzle to meter) empty in a vessel, by doing so the next person who is taking petrol gets 300 ml almost less petrol . By doing so they are looting the people. All the people cannot check on him. All the managers and pump owner is involved in this activity.
The licence of such pump owner shuld be ceased,

dear sirmadam

On 14th sept 2012 Friday i had booked a cylinder under my gas consumer no.53610. My agency is Puran gas agency,Jawahar Nagar ,Jaipur.My booking no. given was 256440.I waited for 6 days and when i called the computerised booking centre to enquire i got to know my cylinder has been delivered and they gave me a cash receipt no
.I was shocked to know this as i was at all times at my home to take delivery of my cylinder of which i am in urgent need and it has been delivered to somebody else.
this mishappening is not for the first time ,as i had a hint that my cylinders from my consumer no.are being delivered elsewhere as i dont book cylinders very often.This time i am sure since i have proof and have caught this theft red handed.And now with ceiling on the limit of subsidised cylinders i am extremely concerned.
Pls i request the concerned authorities to take immediate action regarding this matter.

Neha Bhandari
[protected]

I am living in Laxman Vihar, Gurgaon, Haryana. I am very fed up with the gas cylinder agencies like INDANE and HP. I am trying to take the connection from last four months but they always say that connection is not available, apply next month. But their next month never comes, Whenever I reach there, they say’s connection is still not open. I am talking about “Anand Enterprise Indian OIL” located at new railway road gurgaon-122001br...

Hi

This complaint is related to harassment of mass consumers by Shaheed Leela Ram Indane Gas Service - Matenhail(Haryana)

This distributor is asking everybody to bring there empty cylinders to note down cylinder number to book gas. Then ask them take there empty cylinder and come back after 2-3 days with there empty cylinder again to take the filled one.

This is rural area, so people are coming far away places, even if i have to take the cylinder i have to pay 160 Rs extra for transportation to get the cylinder. For me its a clear case of corruption.Either they should provide the gas on same day or provide home delivery.

consumer no is TV3452, Distributor Anand [protected].


they are asking for doing KYC. for that they are calling me there to fill up the form and produce required document.

i am telling them to send the form through their delivery boy or by post. they disagreed.

the very purpose of KYC is lost as they are not 'really' not knowing their customer but doing it like bureaucrates in the govt dept.

they are also indicating that if we do not do it within one month they will not supply GAS.

i remember Reliance came to the door step to get the papers and to do the KYC.


--- a r sit, [protected]

my gas distributor is Anand [protected] . came to supply the gas...but we were not there in house. Now they are telling us to go there to ollect the gas from there outlet.

-- a r sit
[protected]

Sir
I am a very poor man.
I want a new connection from gas agency of mandhata pratapgarh u.p.
They say hot plate is compulsory for new connection.
I can not pay Rs.6500/-for the same.Kindly help us.
Your's

Sajid
Mandhata
Pratapgarh