Indian Oil Corporation [IOC] Complaints & Reviews

DEAR SIR
I AM A CUSTOMER OF INDANE GAS AT THANABHAWAN TODAY I WAS SUBMITTING THE KYC FORM AT BHAWAN INDANE GAS SERVICE CODE NO.[protected] DEMANDING RS.20/- TO SUBMIT THAT FORM . IT IS COMPANY'S INSTRUCTION OR HIS CHARGES PLS SOLVE THIS PROBLEM.HIS EMPLOYEE SAYING IF YOU WILL NOT PAY RS.20/- WITH KYC FORM YOU WILL NOT RECEIVED GAS PLEASE LOOK INTO THE MATTER....

The Managing Director,
Indian Oil Corporation Ltd.
Indane Area Office,
Indian Oil Bhawan,

Sub : Complaint Reg. Rude Attitude & Poorest Services Of Sonar Bangla Gas Service ( Code[protected], Netaji Nagar, E.M.Bye Pass, P.O.& P.S. Tiljala, 24 Pgs(s), KOl – 700100,

Dear Sir,

With due respect I beg to inform you that my name is Prasenjit Mitra, Customer No. SB-000745, Vill- 2 No. Coloni, Katatala, P.S.- K.L.C. not getting the proper service in proper way due to Rude Attitude & Poorest Services Of Sonar Bangla Gas Service ( Code[protected], Netaji Nagar, E.M.Bye Pass, P.O.& P.S. Tiljala, 24 Pgs(s), KOl – 700100 Proprietor of the said distributor is Mr. Subir Sengupta, Mobile no- [protected], & S S Gas Service ( Code 204750 ) Sandeshkhali, Malancha, I harassment for the last six months.

If you Kindly take serious step on my complain then I shall be oblige to you. Thanking You,
Yours Faithfully,

Prasenjit Mitra
Customer No.- SB 000745.
Mob No.[protected],
[protected].
Vill- 2 No. Coloni, Katatala
P.S.- K.L.C.
Near- Kolkata Leather Complex

Sir, This is Deepti Agarwal, a Consumer of Indane Gas agency - Samyak in Yerwada Pune.

We originally had our contract with another Indane agency , but without the knowledge of customers, all o[censored]s were transferred to this particular agency in yerwada. After the transfer, the agency has asked to submit us all our papers again, which is similar to going through the procedure of getting a new connection. We are not bothered about indane's internal procedures like customer transfers and existing consumers should not be subject to such ridiculous procedures.

No one at the agency picks up our calls, and they do not do the timely delivery of the cylinders. This is causing a lot trouble.

Dear Sir,

on first of september 2012 at about 7p.m, while me and my wife both doctors proceeding to clinic for evening practice,i went to peravallur indian oil petrol pump for fuel my two wheeler and i was in the q,when my turn comes they have taken money from me but instead of giving petrol to me the two petrol pump workers called the other car owner who was waiting for petrol in other q.when i asked about this, these two workers quarrelled with me and insulted with filthy words.when i told them to not to indulge in such nonsense in high pitched voice, one worker manhandled me and i hit him on his shoulder.imediately the four petrl pump labours in uniform including a man who is claiming to be the manager started punching me over the head,chest and neck.my shirt was completely soiled and spoiled and buttons were broken.immediately my wife informed police by dialling 100.police came to the spot and they wanted to settle the matter to compromise.i said this is wantedly by words and action they insulted me,this is total lawless situation,i want to file a complaint to police.Accordingly i went to police station,the police inspector spoke to me over the sub inspector mobile sayiing he is busy in one advocate's problem and he advised me to lodge a complaint and go to clinic,need not to wait,he will come and look after and accordingly i gave a complaint and i went,but the police regarded this case 75 case and tried to close the matter instead of taking those culprits to remand and the police trying to convince me they have given a good police treatment to those culprits which is not acceptable.i asked for stringent action on this matter,the police is acting as under pressure of the petrol pump owner.now twenty days over the case is still pending.kindly look into the matter and take appropriate action on this petrol pump workers and management and please inform the assistant police commisioner of police chennai regardin this case.

thanking you,

your's faithfully,
DR.MUHAMMAD HIDAYATHULLAH SHERIFF

Dear Sir/Madam,

I have been taken a new Indane Gas connection last year. i was got a receipt from Dealer Sai Seva (Masoodpur) Vasant Kunj. By default i have been lost my receipt due to this i couldn't taken any services. i was visited several time to dealer but didn't get any help. I don't know my consumer number to further quires.

Name:- Aryan
S/o Jay Ram Ojha

Address:- 121, asola
Fatepur Beri
New Delhi
110074

Thanks & Regards
Aryan
[protected], [protected]

There is a petrol pump on NH just near by AKASHGANGA VIHAR in Ahirwan , which is 3 km east from Ramadevi Chauraha. The all staff of the petrol pump while giving petrol to the bikes give less petrol to all the bike/ car persons. After giving petrol to a person he does the pipeline (between nozzle to meter) empty in a vessel, by doing so the next person who is taking petrol gets 300 ml almost less petrol . By doing so they are looting the people. All the people cannot check on him. All the managers and pump owner is involved in this activity.
The licence of such pump owner shuld be ceased,

dear sirmadam

On 14th sept 2012 Friday i had booked a cylinder under my gas consumer no.53610. My agency is Puran gas agency,Jawahar Nagar ,Jaipur.My booking no. given was 256440.I waited for 6 days and when i called the computerised booking centre to enquire i got to know my cylinder has been delivered and they gave me a cash receipt no
.I was shocked to know this as i was at all times at my home to take delivery of my cylinder of which i am in urgent need and it has been delivered to somebody else.
this mishappening is not for the first time ,as i had a hint that my cylinders from my consumer no.are being delivered elsewhere as i dont book cylinders very often.This time i am sure since i have proof and have caught this theft red handed.And now with ceiling on the limit of subsidised cylinders i am extremely concerned.
Pls i request the concerned authorities to take immediate action regarding this matter.

Neha Bhandari
[protected]

I am living in Laxman Vihar, Gurgaon, Haryana. I am very fed up with the gas cylinder agencies like INDANE and HP. I am trying to take the connection from last four months but they always say that connection is not available, apply next month. But their next month never comes, Whenever I reach there, they say’s connection is still not open. I am talking about “Anand Enterprise Indian OIL” located at new railway road gurgaon-122001br...

Hi

This complaint is related to harassment of mass consumers by Shaheed Leela Ram Indane Gas Service - Matenhail(Haryana)

This distributor is asking everybody to bring there empty cylinders to note down cylinder number to book gas. Then ask them take there empty cylinder and come back after 2-3 days with there empty cylinder again to take the filled one.

This is rural area, so people are coming far away places, even if i have to take the cylinder i have to pay 160 Rs extra for transportation to get the cylinder. For me its a clear case of corruption.Either they should provide the gas on same day or provide home delivery.

consumer no is TV3452, Distributor Anand [protected].


they are asking for doing KYC. for that they are calling me there to fill up the form and produce required document.

i am telling them to send the form through their delivery boy or by post. they disagreed.

the very purpose of KYC is lost as they are not 'really' not knowing their customer but doing it like bureaucrates in the govt dept.

they are also indicating that if we do not do it within one month they will not supply GAS.

i remember Reliance came to the door step to get the papers and to do the KYC.


--- a r sit, [protected]

my gas distributor is Anand [protected] . came to supply the gas...but we were not there in house. Now they are telling us to go there to ollect the gas from there outlet.

-- a r sit
[protected]

Sir
I am a very poor man.
I want a new connection from gas agency of mandhata pratapgarh u.p.
They say hot plate is compulsory for new connection.
I can not pay Rs.6500/-for the same.Kindly help us.
Your's

Sajid
Mandhata
Pratapgarh

An Indane gas cylinder started leaking at 0800 hours. Tried to call Indane emergency numbers and those were switched off. After 0900 hrs, one call got through which advised us to contact the distributors,i.e. Vikas Distributors. No one responded there also. Perforce I personally went to Vikas Distibutor's office located about seven km away and lodged the complaint in person. I was promised that someone would be sent, but no one turned up even after six hrs of lodging the complaint. I contacted again the Indane emergency number and got through and was told that it could receive complaint only after Vikas Distributor was closed for the day and was advised to call again to complain. I do not know if I will ever get through and get the service.
I thought that gas leakage is an emergency situation , but Indane or Vikas Distributors seem not to have the same view.

SUPPLIED ONLY 3.6 KG NET WT GAS INSTEAD OF 14.2 KG AS PER BILL NO. 8645 DT 26/8/12. IT WAS DELIVERED IN THE AFTERNOON WHEN IT WAS NOT POSSIBLE TO CHECK THE WEIGHT . TODAY IT WAS NOTICED & HENCE WEIGHED & FOUND THE DISCREPANCY . IT IS PERTINENT TO MENTION HERE THAT WE ARE HAVING 2 CYLINDER CONNECTIONS . THE ABOVE MENTIONED GAS CYLINDER WAS SUPPLIED BY A PERSON NAMED AS SUJOY WHO CHECKED THE GAS FOR LEAKAGE AT THE TIME OF DELIVERY.
PLEASE TREAT THIS COMPLAIN AS URGENT AS IT INVOLVE A LOSS OF RS 300 APPROX .

Respected Sir,

Sub-facing the problem of irregular supply of lpg cylinder at home and misbehavior of distributor(M/S Meera Indane code 161204).


I am smt.Alo Bhattacharyya(sangiri) wife of Sridhar Bhattacharyya,a consumer of M/S Meera Indane(Distributor of Indian Oil Corporation

Limited),code-161204,at+post and sub division-Khatra,Dist-Bankura,Pin-722140,West Bengal.

M/S Mera Indane always create a lot of problems for home delivery of gas.And for this every time I request for help IOCL higher

authority and B.D.O/S.D.O/D.M/Area Manager Durgapur (IOCL),a lot of days after complain he gives the cylinder (without checking the

weight) example I booked for gas on 29/062012,and delivery date 08/08/2012 (after 39 days).And this time I book for gas on

01/09/2012 but till today distributor supply no cylinder.
I and My husband is state govt. employee we are always busy at work and my old mother is sick,And for this type of irregular supply we have to face a lot of problems always.

I requested to solve this gas delivery problem according to Indian Oil Corporation Limited.


Thanking You,
Alo Bhattacharyya (sangiri)
consumer no.7786

I am a consumer of Indane gas, I booked gas thru chandra gas agency ambattur - 2 months back and I received a acknowledgement from them stating that "Refill booking made booking no# 439827 - Cylinder will be delievered shortly on 03 Sep 2012" - But I didnt get the cylinder yet even after 10 days of acknowledgement.

Whenever I tried contacting the gas agency - Recorded voice was put on after a single ring and When i tried for Indane customer care - there too no response. I wonder how can such a reputed company still have a very poor customer service management?

No need to mention that cooking food everyday - is very essential and We are suffering a lot since most of the people are working.

To
The area manager,
Indian oil Corporation limited
Durgapur Area office

Sir,
Myself Alo Bhattacharyya (wife of Sridhar Bhattacharyya) a consumer of Indian oil corporation through the M/S Mera Indane (proprietor) code 161204.
I booked for gas cylinder on 01/09/2012, but from that day to day I have receive no cylinder from M/S Mera Indane till.
Regarding delay of delivery of lpg cylinder in every month.
Please taking step for giving the gas service from mera indane.
Sir I request to you for giving the delivery of gas soon as per rule of IOC.
Your faithfully,
Alo Bhattacharyya.
Consumer no. 07786

I am Mrs.Kanakalatha Residence:105,1st cross stree, St.Antony's Nagar,Annannur,Chennai 109.I have booked Gas in the Month of July 2012 My Consumer no is 31904... My Refill booking 439827 Cash Memo 627 generated... This SMS has come to me 3.9.2012. Till today cylinder was not supplied ... If i call by Phone no Response... Always we used to get the computerised reply......I have already complained about this to IOC........ If in future the same conditions occurs, I shall go through the CONSUMER COURT......

Dear Sir

No body of INDANE GAS ZIRAKPUR picking phone since last 3 days & Response is also poor in timely delivery

Riyaz khan

1. I booked a gas cylinder on line against consumer book no 15556 at Debai/Dibai under Bulandshahr district o[censored]ttar Pradesh Indane Gas agency on 21 Aug 12. The allotted booking number was 244. On further inquiry, I was told that the booking of cylinder to rural area is applicable only on completion of 30 days and issue of cylinder after 40 days from last delivery of cylinder. The last delivery of cylinder was made on 12 Jul 12.

2. On 25 Aug 12 when the consumer reached to the gas agency with empty cylinder covering 10 kms of distance by peddling the cycle he was bluffed by the staff by telling that no cylinder has been booked against the ibid consumer book number and the consumer was forced to re-book the gas cylinder on date. I was contacted by the consumer and reported the shameful act of the gas agency staff available there. I gave a call to the staff of gas agency and wanted to know the fact about what has gone wrong.

3. The staff on line without disclosing his identity bluffed me also by stating that current booking serial no is 133 and how can be your booking no is 244. After lot of hue and cry they succumbed and conceded the fact but continued with nonsense by telling that issue of gas cylinder to rural area is made only in the morning hours and now it is after noon. Ultimately the option left with the consumer was to carry the empty cylinder back to the village while peddling the cycle.

4. Now, I request to know the type of action required to be taken against the manager and the staff of this gas agency so that in future no one of my super democratic country dare to do the mockery of on line booking facility provided to cater the consumer in a better way. The name of the manager understood to be Mr Triloki and telephone no of the gas agency is [protected].