Indian Oil Corporation [IOC] Complaints & Reviews

An Indane gas cylinder started leaking at 0800 hours. Tried to call Indane emergency numbers and those were switched off. After 0900 hrs, one call got through which advised us to contact the distributors,i.e. Vikas Distributors. No one responded there also. Perforce I personally went to Vikas Distibutor's office located about seven km away and lodged the complaint in person. I was promised that someone would be sent, but no one turned up even after six hrs of lodging the complaint. I contacted again the Indane emergency number and got through and was told that it could receive complaint only after Vikas Distributor was closed for the day and was advised to call again to complain. I do not know if I will ever get through and get the service.
I thought that gas leakage is an emergency situation , but Indane or Vikas Distributors seem not to have the same view.

SUPPLIED ONLY 3.6 KG NET WT GAS INSTEAD OF 14.2 KG AS PER BILL NO. 8645 DT 26/8/12. IT WAS DELIVERED IN THE AFTERNOON WHEN IT WAS NOT POSSIBLE TO CHECK THE WEIGHT . TODAY IT WAS NOTICED & HENCE WEIGHED & FOUND THE DISCREPANCY . IT IS PERTINENT TO MENTION HERE THAT WE ARE HAVING 2 CYLINDER CONNECTIONS . THE ABOVE MENTIONED GAS CYLINDER WAS SUPPLIED BY A PERSON NAMED AS SUJOY WHO CHECKED THE GAS FOR LEAKAGE AT THE TIME OF DELIVERY.
PLEASE TREAT THIS COMPLAIN AS URGENT AS IT INVOLVE A LOSS OF RS 300 APPROX .

Respected Sir,

Sub-facing the problem of irregular supply of lpg cylinder at home and misbehavior of distributor(M/S Meera Indane code 161204).


I am smt.Alo Bhattacharyya(sangiri) wife of Sridhar Bhattacharyya,a consumer of M/S Meera Indane(Distributor of Indian Oil Corporation

Limited),code-161204,at+post and sub division-Khatra,Dist-Bankura,Pin-722140,West Bengal.

M/S Mera Indane always create a lot of problems for home delivery of gas.And for this every time I request for help IOCL higher

authority and B.D.O/S.D.O/D.M/Area Manager Durgapur (IOCL),a lot of days after complain he gives the cylinder (without checking the

weight) example I booked for gas on 29/062012,and delivery date 08/08/2012 (after 39 days).And this time I book for gas on

01/09/2012 but till today distributor supply no cylinder.
I and My husband is state govt. employee we are always busy at work and my old mother is sick,And for this type of irregular supply we have to face a lot of problems always.

I requested to solve this gas delivery problem according to Indian Oil Corporation Limited.


Thanking You,
Alo Bhattacharyya (sangiri)
consumer no.7786

I am a consumer of Indane gas, I booked gas thru chandra gas agency ambattur - 2 months back and I received a acknowledgement from them stating that "Refill booking made booking no# 439827 - Cylinder will be delievered shortly on 03 Sep 2012" - But I didnt get the cylinder yet even after 10 days of acknowledgement.

Whenever I tried contacting the gas agency - Recorded voice was put on after a single ring and When i tried for Indane customer care - there too no response. I wonder how can such a reputed company still have a very poor customer service management?

No need to mention that cooking food everyday - is very essential and We are suffering a lot since most of the people are working.

To
The area manager,
Indian oil Corporation limited
Durgapur Area office

Sir,
Myself Alo Bhattacharyya (wife of Sridhar Bhattacharyya) a consumer of Indian oil corporation through the M/S Mera Indane (proprietor) code 161204.
I booked for gas cylinder on 01/09/2012, but from that day to day I have receive no cylinder from M/S Mera Indane till.
Regarding delay of delivery of lpg cylinder in every month.
Please taking step for giving the gas service from mera indane.
Sir I request to you for giving the delivery of gas soon as per rule of IOC.
Your faithfully,
Alo Bhattacharyya.
Consumer no. 07786

I am Mrs.Kanakalatha Residence:105,1st cross stree, St.Antony's Nagar,Annannur,Chennai 109.I have booked Gas in the Month of July 2012 My Consumer no is 31904... My Refill booking 439827 Cash Memo 627 generated... This SMS has come to me 3.9.2012. Till today cylinder was not supplied ... If i call by Phone no Response... Always we used to get the computerised reply......I have already complained about this to IOC........ If in future the same conditions occurs, I shall go through the CONSUMER COURT......

Dear Sir

No body of INDANE GAS ZIRAKPUR picking phone since last 3 days & Response is also poor in timely delivery

Riyaz khan

1. I booked a gas cylinder on line against consumer book no 15556 at Debai/Dibai under Bulandshahr district o[censored]ttar Pradesh Indane Gas agency on 21 Aug 12. The allotted booking number was 244. On further inquiry, I was told that the booking of cylinder to rural area is applicable only on completion of 30 days and issue of cylinder after 40 days from last delivery of cylinder. The last delivery of cylinder was made on 12 Jul 12.

2. On 25 Aug 12 when the consumer reached to the gas agency with empty cylinder covering 10 kms of distance by peddling the cycle he was bluffed by the staff by telling that no cylinder has been booked against the ibid consumer book number and the consumer was forced to re-book the gas cylinder on date. I was contacted by the consumer and reported the shameful act of the gas agency staff available there. I gave a call to the staff of gas agency and wanted to know the fact about what has gone wrong.

3. The staff on line without disclosing his identity bluffed me also by stating that current booking serial no is 133 and how can be your booking no is 244. After lot of hue and cry they succumbed and conceded the fact but continued with nonsense by telling that issue of gas cylinder to rural area is made only in the morning hours and now it is after noon. Ultimately the option left with the consumer was to carry the empty cylinder back to the village while peddling the cycle.

4. Now, I request to know the type of action required to be taken against the manager and the staff of this gas agency so that in future no one of my super democratic country dare to do the mockery of on line booking facility provided to cater the consumer in a better way. The name of the manager understood to be Mr Triloki and telephone no of the gas agency is [protected].

DEAR SIR,

I AM HAVING TWO GAS CONNECTION OF INDIAN OIL ON MY FATHER,S NAME AND AFTER MY MARRIAGE I AM NOT LIVING WITH HIM.SO NOW I WANT TO TRANSFER ONE CONNECTION ON MY NAME. FOR THIS I WENT TO THE JITEN GAS AGENCY WERE THEY ARE NOT TRANSFERRING IT AND SAYING TO BUY A NEW CONNECTION.WHICH IS NOT POSSIBLE FOR ME.

SO P[LEASE HELP US WHAT SHOULD WE DO NOW.?I AM NOW DAYS PURCHASING THE GAS CYLINDER FROM MARKET AT HIGHER COST.

SO PLEASE TELL THEM TO TRANSFER MY CONNECTION.I WOULD BE REALLY THANKFUL TO YOU.

AWAITING FOR THE POSITIVE RESPONSE ..


BEST REGARDS

ROHAN MISHRA
KANPUR
[protected]

Indane LPG Consumer No 02360 under distributor M/s Best Flame Katwa.
Consumer Pankaj Kumar Saha, my father-in-law died appointing me as Executor of his registered Will involving the property of house and all fittings and gas connection gifted to my minor son Sourav as my husband is mentally not fit at all.
I prayed to dealer to treansfer the said LPG connection in my name inplace of my deceased father-in-law as I deserve so as per law, but the distributor refused to do so .
I am unable to submit KYC form supplied by I O C to all consumers as my father-in-law already died and my name has not been mutated in his place .
I am helpless please help me to get my name mutated in place of my father-in-law (since deceased) as early as possible

Smt Kajal Saha

I am Amit Prakash and my indian oil gas consumer number is 75212.I have taken the connection from sridhar gas agency in Alandur.The problem is whenever i book the cylinder for refill,this agency never deliver to my place.Usually i get the message that it will be delivered shortly but it never happens.I always keep calling them to deliver but they never respond.after two months only they deliver.they get the cylinder under my name in the first month but they sell it in black money and i never get my refill cylinder.please do the needfull.we are suffering a lot.thanks.

Sir my name kumar shashi shekhar i am user are indin oil lpg gas my consumer no are 13403. i am leave muzaffarpur . i am cansumer are parnati indane gas service maithi chowk, ibrahimpur berua maithi muzaffarpur8433118. camplene are avery time i am parchej silder in parnti gas sarvice center (parnti ke jo bhi vender gas dene aate hai shilip jo bhi price rahti usse RS:-20/- exetra lete hai mane kitni bar parnti ke propriter mr sanjay ji se complen ki par usse koi phada nahi hua. my mob no [protected]

Dear Sir,

I had filled in Petrol in my Ritz and wanted to fill tank full of petrol and reached out to Sri Amman Agency, Indian Oil Co. Dealer, Velachery Main Road, Medavakkam, Chennai 600 100 en-route my office. I am sorry to say that I had very bad experience from the staff of this agency, they not only behaved cordially and but made loss to me. Before filling the petrol for full tank, I asked the lady who filled the petrol to lock the dispenser, so that it automatically stop the petrol flow once the tank gets full. but she told me the lock is broken and started arguing with me stating that I have gone to a wrong place to fill in the petrol, they never told me this prior to this incidence. At last she did not know when the tank was full and spilled about more than a litre outside and the petrol was flowing out for more than a minute. Even I told that I would not pay for full, still they charged me for the full. It was card payment.

I tried to call the manager in the telephone number specified in the bunk, the manager answered the call when I told the problem, he cut the phone. Second time when I called him, he said this is a watch company.

I urge the company to take necessary action so that such agencies maintain their equipments appropriately and deal with client with dignity and respect and compensate appropriately

Thanks
Ramanathan NK
[protected]
nk.[protected]@gmail.com

Dear Iam the user of Indian oil Xtra rewards card my card no is [protected] i forgot my pin no request you to mail me the details on my email id and i want to register the same.

My email id is [protected]@hotmail.com & [protected]@gmail.com.

Request you to mail me the pin no on above mention email id.

Regards

Mohammed Murtuza Rizwan.

I am a cunsumer of IOC and my cunsumer no03712 under Shanti Indane Gas agency,Manglapuri, Palam. theare is no any phone no picking up and on line booking has been stoped since last two weaks.

I requst you please take the action aginst that agency otherwise we 50 cunsumers will go to the cunsumer court for comenseson of heresment

Dear Sir,

we have submitted our old small cylendar (5 kg) to replace with 14 kg cylendar for home use so
we withdraw our cylendar on date 10-Aug 2012 and they promise us to give new connection on 15
Aug but we don't get it till date 5-Sep-2012 and ignore our request to give new cylendar. Our
consumer number is 3339 and our distributor name is Amar Shahid Indane Gas, Near Agarwal
Dharamshala, Hindaun City, Rajasthan. so please take action against our distributor and releas
our new connection as soon as possible.


Thanks & regards
Rajveer Singh
beniwal.[protected]@gmail.com
[protected]

I am a consumer of Indane LPG and my distributor is Manikamal Gas Agency. Its address is Rabindrabithi, Bypass More, Bolpur. My consumer no. is 11496. I am having problem in receiving gas refill on time despite booking on proper time. This has been happening for long and each time I have to pursue the dealer again and again to get the refill on time. The last refill I got was on 4th August, 2012 and according to rules I booked after 21 days on 25th August 2012. I am waiting for the refill till today which is 5th of September 2012. This means that I am not getting a refill in a month. This is creating huge problem. And why do I have to pursue the dealer every time over phone or in self?

I wish that the matter is probed as it violates my consumer rights.

R.N.Banerjee
Ratanpally (Abhishek)
Santiniketan 731235
Birbhum
West Bengal
ph. [protected]

Dear Sir / Mam,

With ref to the above subject please note i am customer of Manju Indane Service, Gandhidham, Kutch since last 8 years. I have been checked several times for second connection with this mentioned branch, but they are never replying positively. I want to know that how much time they will take in providing second gas connection and why they will take this much time?

Kindly check and awaiting for your positive response.


Thanking You,
Yours faithfully,

Keyur Pattni

I had filled petrol from Indian Oil Dealer near Mc Donalds in Janpath Delhi on 27.8.2012. My car had just come in reserve mode. It was raining heavily and I did not want to get stuck in huge trafiic and hence I paid Rs 500 for filling the petrol. Approx 7.31 ltrs of petrol should have been filed. After a while I noticed that even after the petrol was filled, the reserve light did not go -off. Since the trafiic was huge, I could not return. The phone number given in the bill was incorrect. They use manual system for filing in the petrol. The dealer had definitely comitted fraud and I urge to take strick action against the said dealer.

I have requested to fill 1000 rupees petrol in my car. The petrol pumb is in Marathahalli Bangalore (Amar Service Station) and the service person is not willing to start the filling instead was insisting to give the cash/card. When I stepped out and asked him to start filling the digital meter is set for 1000 and started it. In few minutes, the card is returned to me and another person said the petrol is filled. Having a digital meter in the car, I have got doubt on it and parked the car and asked him to give the online report for the petrol filled. There was no other vehicle waiting to fill and it is noticed that only 724 rupees petrol was filled. When complained they suddenly started apologising and said it was a power issue. In reality there was no such issue and it was a well co-ordinated fraud. The supervisor was acting as if he is not aware of it and this is the first time it is happening. It is clear case of planned fraud and this type of cheat should be punished to the core..

The bill number is : 11127 (August 28, 2012, 16:30 hrs).

Petrol pump details : Amar Service Station, Marathahalli (Near Marathahalli Market)