Indian Oil Corporation [IOC] Complaints & Reviews

I am a consumer of Indane LPG and my distributor is Manikamal Gas Agency. Its address is Rabindrabithi, Bypass More, Bolpur. My consumer no. is 11496. I am having problem in receiving gas refill on time despite booking on proper time. This has been happening for long and each time I have to pursue the dealer again and again to get the refill on time. The last refill I got was on 4th August, 2012 and according to rules I booked after 21 days on 25th August 2012. I am waiting for the refill till today which is 5th of September 2012. This means that I am not getting a refill in a month. This is creating huge problem. And why do I have to pursue the dealer every time over phone or in self?

I wish that the matter is probed as it violates my consumer rights.

R.N.Banerjee
Ratanpally (Abhishek)
Santiniketan 731235
Birbhum
West Bengal
ph. [protected]

Dear Sir / Mam,

With ref to the above subject please note i am customer of Manju Indane Service, Gandhidham, Kutch since last 8 years. I have been checked several times for second connection with this mentioned branch, but they are never replying positively. I want to know that how much time they will take in providing second gas connection and why they will take this much time?

Kindly check and awaiting for your positive response.


Thanking You,
Yours faithfully,

Keyur Pattni

I had filled petrol from Indian Oil Dealer near Mc Donalds in Janpath Delhi on 27.8.2012. My car had just come in reserve mode. It was raining heavily and I did not want to get stuck in huge trafiic and hence I paid Rs 500 for filling the petrol. Approx 7.31 ltrs of petrol should have been filed. After a while I noticed that even after the petrol was filled, the reserve light did not go -off. Since the trafiic was huge, I could not return. The phone number given in the bill was incorrect. They use manual system for filing in the petrol. The dealer had definitely comitted fraud and I urge to take strick action against the said dealer.

I have requested to fill 1000 rupees petrol in my car. The petrol pumb is in Marathahalli Bangalore (Amar Service Station) and the service person is not willing to start the filling instead was insisting to give the cash/card. When I stepped out and asked him to start filling the digital meter is set for 1000 and started it. In few minutes, the card is returned to me and another person said the petrol is filled. Having a digital meter in the car, I have got doubt on it and parked the car and asked him to give the online report for the petrol filled. There was no other vehicle waiting to fill and it is noticed that only 724 rupees petrol was filled. When complained they suddenly started apologising and said it was a power issue. In reality there was no such issue and it was a well co-ordinated fraud. The supervisor was acting as if he is not aware of it and this is the first time it is happening. It is clear case of planned fraud and this type of cheat should be punished to the core..

The bill number is : 11127 (August 28, 2012, 16:30 hrs).

Petrol pump details : Amar Service Station, Marathahalli (Near Marathahalli Market)

Delivery of gas cylinder Pending

Complain 1
I am Indian gas consumer & my distributor is CHIRANTANI GAS AGENCY of 3, Bangur Avenue, Block-C, Kolkata-55. My Consumer no is BA-5573. I booked a Gas on 408964 on 6/8/12. I received a SMS that cash memo no 2846 generated against my refill booking 408964 & the Cylinder will be delivered shortly. Though till date, no cylinder has been delivered to my address. I had received a SMS that my Cylinder has been delivered to me against my cash memo 2846.I fear my cylinder was delivered to some other person at a higher price. This malpractice is going on in my locality for quite some time & perhaps delivery boy whose name is AKBOR ([protected]) is behind such malpractice.
I had already booked a complain on 18/8/12 & the complain no is 594667 but till date there is no response from your team.

Gas cylinder lickage problem

Complain 2
I am Indian gas consumer & my distributor is CHIRANTANI GAS AGENCY of 3, Bangur Avenue, Block-C, Kolkata-55. My Consumer no is BA-5573. I booked a Gas on 404692 on 27/7/12. I received the cylinder on 1/8/12, but on the same date there is gas lickage smell on this cylinder. I had tried to get in touch the delivery boy AKBOR ([protected]), he confirm me he must visit & check the cylinder if there is any lickage problem. We till date he didn’t come to check & verify the cylinder; still the cylinder is in packed condition.

Please help me to resolve the issues.





Madhab Chandra Saha
Consumer No – BA 5573
Mobile No - [protected]

I would like to bring to to your notice that we, the residents of Kakkanad,Cochin are facing great problem in getting gas cylinder at the correct time, from Maneesha Gas Agency Thripunithura, - Ph:[protected]. My name is Sibi and my consumer no: 34212.I had booked the gas on Jun 28th and cylinder not Delivered yet. Kindly look into the matter and do the needful....

Hi,I am dinesh Singh.and i have a connection of indane gas connection no- K-18944 from gr. noida.and last 3 to 4 months we are facing very difficuties in delivery of gas cylinder.we book the complain and delivery comes after near about 25 to 30 days.and after the delivery they book the next complain after 20 to 22 days.so its very diffucult to manage 45 to 50 days with only 1 cylinder....and last complain i have booked on 02/08/12 but till now we do'nt receive cylinder. and when i went to agency. they misbehave..and also says that you can disconnect your connection.this is the way of talking. I know that they are selling the cylinder in BLACK in worth Rs. 1000 per cylinder . can you please helpout on same.
I will really appriciate if you will take some strict action against owner of agency.


Dinesh Singh
[protected]

The 'Image Filling Station' at Mayur Vihar Phase-1 overcharged me two times earlier by Rs 500, and today they tried charging me an extra amount of Rs 910. The modus operandi is:
1. Instead of retaining the meter reading till the customer has seen and agreed with the amount, the petrol pump people will quickly bring it to 'zero' and claim that they had shown the reading (inflated!) to the customer. The first two instances I faced fall in this category.
2. They now manipulate the meter reading! Today they changed the reading from Rs 1890/- to 2800/-. When we challenged, they quickly changed the stance that the reading of 2800/- was for some other car! How can the reading of some other car appear in the petrol pump machine where we were still standing.
When I challenged and insisted to meet the owner, or to call the police, I was offered a 'bribe' not to pay for the petrol today! The name of the operator is Sachin and his Supervisor was Imraj or Imzan or a similar sounding name.
There seems to be a systematic approach of overcharging at this station. Quite often we have felt (though not verified) that we pay few hundred extra in comparison to other stations!
I sincerely hope someone checks their machines if these are manipulated to show higher readings, or have a mechanism to randomly show higher amount.
Sanjay K Gupta
[protected]

sir
I AM A RESIDENT OF 216-217,SWAYAM SEWA COOP.GRP.HOUSING SOPCIETY LTD. JHILMIL COLONY DELHI-110095 VIDE BOOKING NO. 8172 THROUGH INDIAN REFILL AUITOMATIC SEWA , TO DAY ON[protected] I HAVE RECEIVED A MESSAGE THAT YOUR CYLINDER HAS BEEN DELIVERED AGAINST YOUR REFILL BOOKING NO. 8172 WITH CASH MEMO NO. 10500 ,BUT IT IS VERY STRANGE TO NOTE THAT CYLINDER HAS NOT DELIVERED TO ME AND THE SAME WAS SOLD OUT IN THE BLACK MARKETING OPENLY AND THE BEHAVIOUR OF THIS DEALER M/S SUPEREME ENTERPRISES IS VERY ROUGH AND TOUGH .U ARE REQUESTED TO TAKE STRONG ACTION AGAINST THIS DEALER SO THAT PUBLIC OF THE AREA MAY NOT SUFFER IN FUTURE .
THANLKS
SINCERELYYOURS,
( I.D.JAIN )

I have to transfer 2 Dealers within last 3 years and every time, I approach dealer for transfer, they do transfer with compulsory buy of accessory items approx Rs.1400 such as Trolley, Lighter, etc which is of no use. Market cost is just 3-4 times of what they are selling. This type of policy should be stopped by Government Agencies.

Respected Sir,
My sister Mrs Elizabeth Thomas had a Indane gas connection from Sandhya flames Aranmula at Pathanamthitta ( consumer number-7187 dt Dec 1996), after marriage her name was canceled from the ration card so the connection has to be changed to my name. The Sandhya fuels asked me to pay Rs 800 to transfer it to my name and i deposited Rs. 800.But i was asked to pay an extra amount of Rs. 1900 as deposit by the agency . I have already deposited an amount at the time of new connection in the year of 1996 .
So please give an explanation for my problem .

Contact no:[protected]

I am a LPG consumer of Indiane gas since more than 15 years and our gas agency was in ACME GAS AGENCY MAKARPURA AREA which is near to my area( within appx.3 km).

On 1st August 2012 when I tried booking for refilling , ACME booking person informed me that your gas service/agency transferred to Radhika – Navapura which is in city (far away from my residence area). Then I booked with Radhika on 07th Aug.12 after several attempt of telephone. Even after 17 days / till date I have not received my refilled cylinder and every day I am contacting them and they used to say “to-day you will get”. The next booking after 21 days of refilled cylinder delivery..!!!! is it tolerable ? This type of inordinate delay how can bear.

MY question is that why and how the gas Authority (Indaine)can transfer their consumers gas connection/ service agent without any information to their consumer and or any request from the consumer. Gas agency should see the suitability and service availability to their valued customer instead of making harassment by way of transfer of gas agency to here and there. They are misusing their power without giving weightage to their valuable customer. If any customer request for transfer as per their suitability, they will not do and they will raise many problems.

Our family members were having Radhika agency service in the past and we were not satisfied with their service and forced to take transfer from them to other agency. Now the same experience is there. After 17 days of booking and still not received refilled gas cylinder….

SO MY REQUEST IS THAT
(1) PL. CHANGE MY GAS AGENCY FROM RADHIKA TO OTHER ONE NEAR TO OUR RESIDENCE (makarpura,manjalpur area) TO ENABLE TO GET BETTER SERVICE AND DELIVERY.
(2) TAKE ACTION AGAINST INDIANE GAS (concerned authorities )FOR MISUSING THEIR POWER TO HARASS THEIR VALUED CUSTOMERS BY WAY OF TRANSFER THEIR DOCKET /GAS AGENCY TO ANY WHERE WITHOUT TAKING CONSIDERATION OF THEIR VALUED CUSTOMERS SUITABILITY AND SERVICE AVAILAILITY.

MY INDIANE GAS CONSUMER NO.31925 (RADHIKA)
Adress : Marudhidham, GIDC-Vadsar Road, Baroda

Dear Sir,
we are the customer of M/S BR GAS Agency since more than 5 years.
We have faced the problem that while taking delivery of the cylinder my mom noticed that gas leakage smell was coming and refused to take that cylinder, but that delivery boy tried to convince my mom to collect the cylinder if not he wont change are bring the cylinder at our door steps.
Also delivery boys are not ready to weight the cylinder. Why we don't know.
customer no 38772
[protected]
booking no 462836
[protected]
cash memo no 3473
[protected]
cancelled
the same day the argument with the delivery boy.
[protected]
re-booked no 470456
and also we are suspecting that delivery boy are done any cheating like removing gas from cylinders before delivery.
kindly do needful to the customers like my mom who are staying alone at home..
Thank you & regards
madhusudhan

indane gas consumer no. p 35778 pradeep enterprises .They not attend phone yet ringing well so have to go to book refill then colect cylider from depo.please booked it and deliverd at home.

Dear sir
i am customer no 11023 in modern gas agency vineeta devi i got last few months gas by your wander is not weighted as per details on cylinder even we say various time to agency but they not give any satisfactory action even they not change there delivery man sher shingh again
after this complain they even not receiving phones for booking so kindly give attention on this complain and provide us better service . today also i
open cylinder ceal but it is blank.
your customer
Vineeta devi

SPARE CYCLINDER WHICH HAS BOOKING NO:9660 DATED :25/4/2012 WHICH WAS DELIVERED DATED:03/05/2012 , ALTHOUGH IT WAS A SEALED CYCLINDER IT WAS USED ONE I.E ITS EMPTY & FINISHED IN A WEEK. WE BELIEVE THE COMPANY /BRAND , WANTED TO KNOW WHAT ACTION YOU WOULD TAKE ON THE DEALER/DELIVERY MEN TO AVOID THESE SITUATIONS.IN WHAT WAY CAN I GET BACK MY FULL CYCLINDER. BELOW IS THE GAS AGENCY WHICH SUPPLIED .

SRI SAILA GAS SERVICE,MIYAPUR,RR DIST.

LET ME KNOW WHO IS THE RIGHT PERSON/DEPT TO GET JUSTICE.

Consumer No. 31100 of Sai Chitra Agency, MGR NAgar, KK Nagar had delivered gas cylinder last month ( July 2012). When i had connected the same this month to my surprise the cylinder is weighing like its empty.It came only for 3 days.The new cylinder when booked will come only after 20 days time. Meanwhile the concerned are not bothered about the faulty or speedy delivery of the next cylinder. I hear very rude & lazy answers from the concerned regarding the same

I have been at IOC petrol pump opposite to anand vihar New Delhi on Friday 17th August 2012 at about 10:10 pm. I just requested the staff to to do fuel tank with full, i was continously watching the meter and everything was ok, but the staff man just distratcted my mind saying that my tyre has a nail in it, I just bend a little to see, he just did some signals to another staff standing near the machine from where petrol was being filled into my car, as i went back in about 10 seconds, he said your car is full and you need to pay 1815 Rs, I asked him to do complete 1900 Rs, he said it is not possible as the car has do a autocut, while I was very near to my car, but could not listen to any sound of autocut, and I requested him again to fill upto round figures as i dont have the change, also I wanted to check if he has done something. But despite all this he just forced me to pay the amount and leave, I asked for the bill but he refused that their bill copy if finished. Even I could see that all the staff about 8 persons are accumulated at same place and asking me why I am not moving my vehicle. It was a tragic experience for me, however when I started my car, I could see my fuel indicator was not at the full status , it could be full aith the amount I paid, as normally my fuel tank is full in 24 Rs and my car was having good petrol of about 700 in my car already.

I would like to request to check with dealers despite of so much hike why these things are happening. In fact I feel pity for those who just keep sittiing inside car and order for fuel filling. I was taking petrol from the station since 5 years, and now I can understand that how much he had done similary in past as well.

Please investigate.

Thanks!

warning: *** Indian Oil Petrol Pump @ LB road , Indiranagar, Adyar ***

Indian oil outlet on Lattice bridgeroad, Adyar

Merchant ID : [protected]
Name of retail outlet : Venkateswara High Way Fuels
IndianOil Dealer
Address :
60, Lattice Bridge Road ,Indira Nagar,
Chennai ,Tamil Nadu
600020
phone :[protected]

The Indian Oil outlet on LB-Road , Adyar is a busy petrol station in the neighborhood.
The employees of this outlet perennially pilfer petrol , pockets and peace of their customers .
i have been cheated by them a few times and mostly avoid going to their place to refuel except in emergencies.
many of my friends and neighbors have also been deceived by their gimmicks.
they never reset the meter for every new filler, and the readings of the previous filler is being
added to the next filler and they earn easy money this way and the customer gets less fuel for what he pays.
they also distract the customer in teams or two, when the fuel is being loaded ,one would in the
garb of offering advice for the vehicle, pass some randomly absurd comment on the vehicle in tanglish
and the other one would have set the meter to an amount much lesser than the demanded one
and show he has already filled the tank ,hence forcing the customer to again fill for the remaining money
which is the only fuel that enters the fuel tank. i have caught them red handed many times and they pretend
like they have heard me wrong and apologize .And the management whom i had alerted of this issue have never
taken any corrective measures . i believe they also would be in hand and glove in this robbery.

these practices have been observed by me as early as 2008 and it is still prevalent and i am sure it is
going even after being reported on several online consumer complaints forums .there are also other complaints of
adulterated fuels being given in the same fuel station . i urge the concerned authorities to take the corrective measures.

mein ravikumar gupta shalimar gas agencies ,block bf shalimar bagh seCUSTOMER VERIFICATION SHEET FOR SUBSIDIESD DOMESTIC LPG ka form lene gya vha gas agencie walo ne mujhse is form ke 10/-rs. mange to meine unh se ye kha ki ye form to freeof cost hai vo nhi mane or mer se 10/-rs. le liye ,fir meine indian oil corporation custmour service cell pr call ki or menie unhe btaya ki aap ki shalimar gas aggencie CUSTOMER VIRIFICATION SHEET KE 10/-RS. charge kar rhi hai to custmoer caer ne mujhe kha ki hmari company ki traf se iska koi charg nhi hai or unhone mjhe COMPLAINT NO.577745 DIYA OR KHA KI IS BAARE ME HMARI COMPANY SE AAPKO 48 hrs. ke andar aap ko bta diya jayega ki shlimar gas aggencie ne aap se ye chrges kyo liye hai, pr mujhe 10 se 12 din ho gye company se koi reply nhi aya .PLEAS SIR IS BAARE MEIN MERI AAP KOI HELP KRE .my indane gas customer no. is s 5130
REGAURD,
RAVI KUMAR GUPTA



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