Indian Oil Corporation [IOC] Complaints & Reviews

1. Mental harrashment from Panaga gas agency & Indane gas (Indian Oil). 2. Auto transfer of my agency from JN Ent to Panaga (9623) without my knowledge/Info/concent. 3. Panaga not supplying gas at home, 4. Supplier guy shouts at me and asks me to come to 1km carrying gas cylender on my head and take the refill. 5. SEVERAL complaints with Indian Oil but NO SOLUTION, 6. Panaga everytime says will give delivery by today since last 20days still not delivered gas. 7. The Indian Oil customer feedback number the assosiates keep transfering the call to other person 9 times without giving background to the new person and i land up explaining the problem again and finaly lodge my isuue/compliant but still not results. Huge huge amount for mental trauma caused and i was not well for almost 4days after the call with Indian oil custoner care & Panaga gas agency people.
1. Need transfer back to JN Ent immediately - i will not run around for it;
2. Strict police/consumer court action against Panaga Gas agency & Indian Oil without fail with an apology to me;
Thanks & Regards,
Rajiv
Company with such great brand name & status like Indian Oil - highly unacceptable behabiour
Rajiv - [protected]

Sir,

I have booked gas on 09.04.2012. My Name is N. Sivasubramanian. Consumer No. is MG 51556. Distributor name is Mohan Gas Service, Jalahalli, Near BEL Circle, Bangalore. Near One month is over. Gas not delivered. I asked Mohan Gas Service, they told me that Delivery will take another 13 days. Last month,I have received Gas on 06.04.2012. My gas will be exhausted within 2 days. Please look into the matter and arrange gas...

I have an indane connection whose connection No.is 07903. Sometime Back when the dealer stopped accepting the Bookings and asked me to either book the cylinder online at Indane site or by registering my telephone no. directly with Indane, I managed to get my mobile no. registered with Indane.I even made one booking through their IVR (Intereactive Voice Response) of IOC.However next time when I tried to book my cylinder I discovered to my utter dismay that my cylinder was not being booked though prerecorded statements were being olayed by them.I repeated this a number of times without any result.

Further, when I tried to register myself in order to do online booking the site told me that they would send an email to my email id stating my registration number for online booking.However this email was never sent by them despite repeated efforts.Now I have no cylinder left and am totally desperate.If this is the way Indane is treating its consumers that too by installing systems which do not work and which are worse than the dealers whom they were supposed to check upon then god save this nation.

Respected Sir,

I, do hereby, want to complaint against the Indane Gas connection provider/Dealer.
This is against "Bedi Indane, B-43, Kartar Nagar, Main 3 1/2 Pusta,
Delhi-110053". Telephone No.[protected], 22946800 and [protected].
My Customer Number is 20885 and in the name of MRS. Kranti r/o E-2/12/11A, Gali No.11A, 5th Pusta Sonia Vihar, Delhi-94. I booked my Gas cylinder telephonically on 21.04.12, and Order Number is 8213, but they did not supply the Gas cylinder until 03.05.12. I asked to executive of Bedi Indane (Mob: No. [protected]) why did you not deliver my gas cylinder he assured me your gas would delivered within 2 days but still i did not receive the same on time. Now I would like to complaint against late supply of gas cylinder. If, such type of delay/black in supply occurs, there is no use of having additional cylinder. Kindly take necessary action against the Supplier. This is the problem of all the consumers against delay in supply of gas cylinder, which is being black marketed by the agency to the hotels & other LPG vehicle users for black.
Whenever I call them never picked up phone calls unfortunately, they picked up my call assure me that they will deliver within 2-3 days but not delivered by them. When I make call after 2-3 days they will again tell me the same thing. I would like to convey this complaint to INDIAN OIL OFFICERS to look into this matter, why these numbers are not picked up in a single chance, they are the only people who are busy, other agencies are also running and 90% public is booking their refills and calling them and they are entertained.
Please look into it and do some thing. This is happening for last many years, please cancelled his agency license immediately and mail me your immediate action against cancellation of above said dealer license.

Please note: Last two delivery Order No. 8001 dt.17.02.2012( 21 days) & 6411 dt. 22.03.2012(25 days), i received the shortage of Gas in both deliveries. - Please take the action against the same.

Your positive response shall be highly appreciated.

Regards,
Kranti
E-12/11A, 5th Pusta, Sonia Vihar,
Delhi-94
(M) [protected]
Email: - [email][protected]@gmail.com[/email]

Hello

This is reference to Domestic gas provider Radha Krishna Indane .

I have Booked my cylinder refill two times now in 2 months .But i am unable to get the refill .
They say will get it on saturday , and now its been 3 sats already passed and Still no status of getting the
cylinder . Service provider is also poor in delivery ,where they donot respond to queries .and phone come always
busy .
Cumsumer No : 15127
RadhaKrishna Indane Wanowarie Pune

Regards
[protected]

I am a resident of vivekananda road barasat. I find several sweet shops and restaurants in the locality use subsdised domestic LPG cylinders in preparing their foods. A few of them are Samrat Restaurant, Barnalee Sweets, Casio Restaurant. I think the person concerned will look into the matter which will help our nation in minimizing the subsidy alloted in the LPG.

I have received last supply on 17.03.12.
I was followup for my next supply since 23.04.12. but lot of phone calls & personnel contact to agency he has give me today a written(see attachment) as you will get next supply after two months.
How it is possible to manage one cylinder in two months? His employees was not given me satisfactory reason.
I have also faced such type of problem earlier.
I request you if he is not able to fulfill proper supply than please put another arrangement.Also pl. note he his not given home delivery and charge full amount.
I hope you will see my problem and give me proper solution as soon as possible.
waiting for your prompt response.Â

Dear sir,

I had booked my refilling my gas cylinder ,consumer( no.23180 ) on[protected] at GUHAN GAS SERVICE ,Behind Thonnal Devi Temple, pallippuram,Thiruvananthapuram . Till this day they were not ready to supply the cylinder they were reminded several time over phone.This agency never deliver the gas on time. Each time they are taking more than 40 days.
I came to know that the company rule for delivery of refilled cylinder maximum 25 days.
I request that necessary steps may kindly be taken and taken arrangements to get the cylinder refilled immediatly also to get the cylinder refilled at least 30 days in future

yours faithfully
saju.s
consumer ( no. 23180 )

Dear Sir,

I have been using Indane Gas since 2000, last two years I am facing lot of problem in delivery every month.
Every time I am visiting our service agency for my delivery. Their regular answer is "You'll get in a week".
They are taking almost 35-45 days for delivery after getting our booking confirmation.
Last two months I am directly visiting the agency and collecting the cylinder myself.
Three months back I have given complaint in Indian Oil Corporation Limited Office, Teynampet.
I have booked on 30th March 2012. Today 30th April, I have visited the gas agency,
but they are giving wrong promise and saying again it will another one week for delivery.
I cannot run behind the gas agency people every month.

So Please take necessary action against our gas distribution agency to make the delivery on time.
Agency Name:
Mr Sridharan S N(Proprietor)
+[protected], 26176090, 26171144+(91)
[protected], [protected], [protected]
No 21, North Thirumalai Nagar Near Icf Bus Terminus,
ICF Link Road, Villivakkam, Chennai - 600049.

Consumer Number:25092
Name: S. Habib Rahman
Number:[protected]

Hi,

My name is Gulab Pasha, I'm posting this thread because of dis-satisfactory services of Indian Oil Corporation.

Recently in my locality every one facing late delivery and asking customer to collect the cylinders on Road from Indian Oil Corporation (Gurukrupa Indian Distributor - JP Nagar 6th Phase Bangalore - 560 078).

and They are charging Rs. 15 extra on each GAS Cylinder. I have captured some of the photos from my cell phone.

Thanks,
Gulab Pasha

sir,i have a gas conection in my own name but in 2005 all gas conection records,missplaced,in that time i contact with local distributer barhaj gas service not respond nor coaprate me,he told me pl give me conection no.i again and again told to distributer that i have no records,if you want i will be give you effedevit about this,but distributer want conection no.i request to distributer in your computer save my conection profile,but he not agree to serch my conection no.
so pl i request to you that pl directed to distributer[barhaj gas service] for trace my conection no,from computer,which i contineu to avil gas,i have two gas slender

thankig you
shiv kripacharya singh
s/oshree indrajeet singh
vill:-pachauhan
tehsil-barhaj
po-barhaj
distt-deoria[utter pradesh].

1 months ke bad v silendra ka delevery nahi hota hai aur agency se black me silendra bikata hai. Add.-dhunda, post-amba dist-bihar phone no-[protected]...

REGISTERED AD
From;-
Anita Rani W/O Shri Sham Lal
H.No W-12A/124, Street No.1
Mohalla Shivpuri, DHURI-148024(Pb)

To,
General Manager,
Punjab State Office,
Indian Oil Corporation Ltd.
Indian Oil Bhawan
Plot No.3A, Sector-19A,
Madhya Marg, Chandigarh-160019

Regarding Non Booking of Refill before 21 days, black marketing, by DHURI GAS Services.

Respected Sir,

1. It is informed with great regret that the services provided by the DHURI GAS SERVICES at DHURI are very poor. The agency is not booking the refill before 21 days (as clarified by your office under RTI-2005).The agency is booking the refill after 21 days and delivers the cylinder after 12 days of booking i.e. after 32 days of booking of cylinder refill.

2. The agency is forcibly taking the certificates of complete satisfaction from the customers and gets the test reports signed on blank papers so that it these can be filled according to the agency requirements in case of any consumer demands its rights. The agency is forcibly selling the hot plates, gas pipes, gas lighters to the consumers at a very high rate as compared to the market.

3.As per the market reports the Manager/Proprietor of agency is having 50-60 bogus connections in vague names and are making money through [protected]@ Rs 800/- per cylinder, it is also pointed out that this agency is selling the commercial cylinders along with government supply under the same place of delivery i.e. under the railway bridge. It is a matter of simple understanding as to where from this agency gets regular supply for black. It is suggested to raid the culprit incognito to catch him red handed. It may also be checked that this agency may not be selling the commercial gas cylinders after refilling in the commercial cylinders from government supply of domestic cylinders.

4. This agency is openly threatening to the customers to go anywhere as it has got its political relations and nobody can do anything.

5. In view of the above you are requested to take the necessary action in the public interest please.
Hoping your favorable early action please.

Yours Sincerely


(ANITA RANI)
W/o Shri Sham Lal
H.No.W-12A/124,
Street No.1, Mohalla hivpuri
DHURI-148024(PB)
Copy to:-
1. District Food & Civil supply Controller,
Sangrur
2. Asst.Food & Supply Officer,
DHURI

SPEED -POST

File No. DGS/ 06 /AG/F&S


From:-
Anita Rani W/O Shri Sham Lal
H.No W-12A/124, Street No.1
Mohalla Shivpuri, DHURI-148024(Pb)


To,
General Manager,
Punjab State Office,
Indian Oil Corporation Ltd.
Indian Oil Bhawan
Plot No.3A, Sector-19A,
Madhya Marg, Chandigarh-160019

Information under RTI Act-2005 for Poor Gas Services by
“Dhuri Gas Service” at Dhuri”.

Respected Sir,

1. I am enclosing a postal order No 05F 051662 dated 17 Apr 2012 of Rs 10/- for the information required under RTI Act-2005.You are humbly requested to provide me the following information at the earliest:-

(a) I have posted you a letter complaining against Dhuri Gas Service at DHURI on 22 Mar 2012, which was received in your office on 26 Mar 2012.Please provide me the information about the action taken by your office against the defaulter.

(b) Please inform how many cylinders have been issued to Dhuri Gas Service for the period 01 Apr 2011 to 31 Mar 2012 for distribution to the public.

(c) Please inform how many total gas connections are enlisted with Dhuri Gas Service during the period 01 Apr 2011 to 31 Mar 2012.

(d) Please inform the full details of 10 consumers who have drawn the maximum number of cylinders from Dhuri Gas Service during the period 01 Apr 2011 to 31 Mar 2012.

(e) Please inform the full details of 10 consumers who have drawn the minimum number of cylinders from Dhuri Gas Service during the period 01 Apr 2011 to 31 Mar 2012.

(f) Please inform whether this agency has been authorized to sell commercial cylinders along with Govt supply of domestic cylinders.

(g) Please confirm that this agency is not refilling commercial cylinders from the Govt supply of domestic cylinders.

(h) Please confirm that this agency is authorized to deliver the cylinders to consumers after 33 days of booking by your office (booking of refill after 21 days+12 days for delivery).

(i) Please confirm that no vague connections have been enlisted with DHURI GAS SERVICE at DHURI by the agency for black-marketing the gas cylinders.

(j) This agency is storing cylinders under the newly constructed Railway bridge at Dhuri for distribution, Please confirm that the necessary permission for storing Petroleum Product /Explosive Gas Cylinders under the newly constructed Railway bridge has been taken from the Railway Ministry/Punjab Government and the Insurance for the same has been got done by the DHURI GAS SERVICE at Dhuri to avoid any loss to Railway Department/Punjab Government in case of any accident to the tune of 60-65 Crores of rupees and the storing is as per authorized norms by Indian Oil Corporation/Deptt. Of Food & Civil Supplies.

(k) Please confirm that forcibly taking the certificates of complete satisfaction from the customers and getting the test reports signed on blank papers so that it these can be filled according to the agency requirements in case of any consumer demands its rights/complaints is as per authorized norms by Indian Oil Corporation/Deptt. Of Food & Civil Supplies.

(l) Hoping your favorable early action please.

Yours Sincerely



Dated: 17 Apr 2012 (ANITA RANI)
Consumer No: 15908
Mob:[protected]

I MAHESH KUMAR S/O HEM RAJ, I AM REGULAR CUSTOMER OF INDIAN GAS AGENCY. INDIAN GAS AGENCY OLD GRAIN MARKET SUNAM HAS NOT BEEN SUPPLY OF GAS CALENDER SINCE FROM ONE MONTH. WE HAVE ARRANGED GAS CALENDER FROM NEIGHBOR. I AM VERY DISAPPOINTED FROM INDIAN GAS AGENCY . MY REGISTERED NO IS 9974.

OUR HP-INDANE CONSUMER NUMBER IS 10126.THIS DISTRIBUTOR DELAYS TOO MUCH OF CYLINDER DELIVERY DUE TO TOO MUCH SHORT SUPPLY OF CYLINDER FROM MADURAI REGION.MADURAI INDANE HEAD OFFICE IS JUST IGNORING SOUTH PEOPLE.THEY CAN SUPPLY ONLY 2-3 CYLINDERS YEARLY IN SUCH A SITUATION THAT WE DO NOT GET ANY OTHER SOURCES FOR COOKING

RESPACTED SIR,

PLEASE HELP THIS TOPICS.

MY DOMESTIC GAS CONSUMER NUMBE IS 12931 MY BOOKING IS DATED[protected] BUT M/S ENGINEER GAS SERVICE, BENTA, LAHERISARAI NOT DELIVERY IS MY GAS IS TILL DATE.

I HAVE MANY TIMES OF COMPLAIN IN OFFICE BUT NOT DELIVERY IN THE GAS SO PLEASE HELP ME THIS TOPICS.

Dear Sir,
Reg: Indane gas customer No.40166/
Ref: SRI CHELLA AGENCIES, Muthalamman Koil street, Selaiyur, Chennai

Today a lady staff came from gas agency for verification, whether the cylinder use domestic purpose or other usages, She verified cylinder and additional cylinder, then she a form and getting signature from me. finally she is asking Rs.70/- (seventy only) for verification Charges. I denied that charges and I asked why should i pay verification charges verification is your duty, so why should I pay. then she said You need not pay but here after you cannot getting cylinder even online booking also disable. kindly clarify and do the needful

Thanking You
Yours faithfully
R. Janarthanan

sIR,
WAITING 12 YRS EACH WE GOT TWO LPG CONNECTIONS ONE IN MY WIFES NAME V.MYTHILI CONSUMER NO 16635 AND ONE IN MY NAME V.VENKATARAMANAN C.NO4961 . ONE FINE MORNING I WAS COMPULLED BY BHUVANESWARI INDANE AGENCY AMBASAMUDRAM TO SURRENDER ONE CONNECTION BY STOPPING REFILL ISSUE TO BOTH CONNECTIONS TILL SURRENDER OF ONE. SO FAR REFILL WAS ISSUED INTIME BUT NOW MORE THAN 60DAYS REFILLNOT ISSUED TO EXISTING ONE CONNECTION 16635 V.MYTHILI RESULTING IN HARDSHIP. TO FACILITATE GOVT. TO ISSUE FREE LPG STOVES TO THE POOR IN TAMILNADU THIS WAS DONE BY IOC. INSTEAD OF STOPPING ADDL NEW CONNECTIONS THEY IMPLEMENTED ONE CONNECTION TO ONE FAMILY SYSTEM DEAD AGAINST THE PRINCIPLE OF NATURALJUSTICE THE RIGHT TO OWN LEGALLY PURCHASED CYLINDER CONNECTION. REQUEST TO GET BACK MY OLD CONNECTION IN ACCORDANCE WITH HONBLE MADURAI HC ORDER DT.7/10/09 IN WP MD NO 472 OF 2009 IN WHICH HONBLE COURT IN SIMILLAR CASE CLARIFIED THAT COUPLE UNDER ONE ROOF CAN OWN TWO LPG CONNECTIONS.ALSSO TO ENSURE PROMPT ISSUE OF REFILL UNTILL SECOND CONNECTION IS GOT BACK. THANK YOU

A cylinder was booked against refill no. 33301(in the name of Seema W/o Rakesh). Confirmation vide no. 1388402 was received but couldn't get the cylinder till date. Telephonically complaint was lodged on 13th April 2012 vide complaint no. 411692 but of no use. Each time the the distributor M/s. Gandhi Nagar Gas Service told that he has not received any information in this regard.

Your good self can very well imagine how a person live without gas(fuel) for One MONTH>

Please intervene and get the matter sorted out on prioirty as it is already very delayed.