Indian Oil Corporation [IOC] Complaints & Reviews

Hello

This is reference to Domestic gas provider Radha Krishna Indane .

I have Booked my cylinder refill two times now in 2 months .But i am unable to get the refill .
They say will get it on saturday , and now its been 3 sats already passed and Still no status of getting the
cylinder . Service provider is also poor in delivery ,where they donot respond to queries .and phone come always
busy .
Cumsumer No : 15127
RadhaKrishna Indane Wanowarie Pune

Regards
[protected]

I am a resident of vivekananda road barasat. I find several sweet shops and restaurants in the locality use subsdised domestic LPG cylinders in preparing their foods. A few of them are Samrat Restaurant, Barnalee Sweets, Casio Restaurant. I think the person concerned will look into the matter which will help our nation in minimizing the subsidy alloted in the LPG.

I have received last supply on 17.03.12.
I was followup for my next supply since 23.04.12. but lot of phone calls & personnel contact to agency he has give me today a written(see attachment) as you will get next supply after two months.
How it is possible to manage one cylinder in two months? His employees was not given me satisfactory reason.
I have also faced such type of problem earlier.
I request you if he is not able to fulfill proper supply than please put another arrangement.Also pl. note he his not given home delivery and charge full amount.
I hope you will see my problem and give me proper solution as soon as possible.
waiting for your prompt response.

Dear sir,

I had booked my refilling my gas cylinder ,consumer( no.23180 ) on[protected] at GUHAN GAS SERVICE ,Behind Thonnal Devi Temple, pallippuram,Thiruvananthapuram . Till this day they were not ready to supply the cylinder they were reminded several time over phone.This agency never deliver the gas on time. Each time they are taking more than 40 days.
I came to know that the company rule for delivery of refilled cylinder maximum 25 days.
I request that necessary steps may kindly be taken and taken arrangements to get the cylinder refilled immediatly also to get the cylinder refilled at least 30 days in future

yours faithfully
saju.s
consumer ( no. 23180 )

Dear Sir,

I have been using Indane Gas since 2000, last two years I am facing lot of problem in delivery every month.
Every time I am visiting our service agency for my delivery. Their regular answer is "You'll get in a week".
They are taking almost 35-45 days for delivery after getting our booking confirmation.
Last two months I am directly visiting the agency and collecting the cylinder myself.
Three months back I have given complaint in Indian Oil Corporation Limited Office, Teynampet.
I have booked on 30th March 2012. Today 30th April, I have visited the gas agency,
but they are giving wrong promise and saying again it will another one week for delivery.
I cannot run behind the gas agency people every month.

So Please take necessary action against our gas distribution agency to make the delivery on time.
Agency Name:
Mr Sridharan S N(Proprietor)
+[protected], 26176090, 26171144+(91)
[protected], [protected], [protected]
No 21, North Thirumalai Nagar Near Icf Bus Terminus,
ICF Link Road, Villivakkam, Chennai - 600049.

Consumer Number:25092
Name: S. Habib Rahman
Number:[protected]

Hi,

My name is Gulab Pasha, I'm posting this thread because of dis-satisfactory services of Indian Oil Corporation.

Recently in my locality every one facing late delivery and asking customer to collect the cylinders on Road from Indian Oil Corporation (Gurukrupa Indian Distributor - JP Nagar 6th Phase Bangalore - 560 078).

and They are charging Rs. 15 extra on each GAS Cylinder. I have captured some of the photos from my cell phone.

Thanks,
Gulab Pasha

sir,i have a gas conection in my own name but in 2005 all gas conection records,missplaced,in that time i contact with local distributer barhaj gas service not respond nor coaprate me,he told me pl give me conection no.i again and again told to distributer that i have no records,if you want i will be give you effedevit about this,but distributer want conection no.i request to distributer in your computer save my conection profile,but he not agree to serch my conection no.
so pl i request to you that pl directed to distributer[barhaj gas service] for trace my conection no,from computer,which i contineu to avil gas,i have two gas slender

thankig you
shiv kripacharya singh
s/oshree indrajeet singh
vill:-pachauhan
tehsil-barhaj
po-barhaj
distt-deoria[utter pradesh].

1 months ke bad v silendra ka delevery nahi hota hai aur agency se black me silendra bikata hai. Add.-dhunda, post-amba dist-bihar phone no-[protected]...

REGISTERED AD
From;-
Anita Rani W/O Shri Sham Lal
H.No W-12A/124, Street No.1
Mohalla Shivpuri, DHURI-148024(Pb)

To,
General Manager,
Punjab State Office,
Indian Oil Corporation Ltd.
Indian Oil Bhawan
Plot No.3A, Sector-19A,
Madhya Marg, Chandigarh-160019

Regarding Non Booking of Refill before 21 days, black marketing, by DHURI GAS Services.

Respected Sir,

1. It is informed with great regret that the services provided by the DHURI GAS SERVICES at DHURI are very poor. The agency is not booking the refill before 21 days (as clarified by your office under RTI-2005).The agency is booking the refill after 21 days and delivers the cylinder after 12 days of booking i.e. after 32 days of booking of cylinder refill.

2. The agency is forcibly taking the certificates of complete satisfaction from the customers and gets the test reports signed on blank papers so that it these can be filled according to the agency requirements in case of any consumer demands its rights. The agency is forcibly selling the hot plates, gas pipes, gas lighters to the consumers at a very high rate as compared to the market.

3.As per the market reports the Manager/Proprietor of agency is having 50-60 bogus connections in vague names and are making money through [protected]@ Rs 800/- per cylinder, it is also pointed out that this agency is selling the commercial cylinders along with government supply under the same place of delivery i.e. under the railway bridge. It is a matter of simple understanding as to where from this agency gets regular supply for black. It is suggested to raid the culprit incognito to catch him red handed. It may also be checked that this agency may not be selling the commercial gas cylinders after refilling in the commercial cylinders from government supply of domestic cylinders.

4. This agency is openly threatening to the customers to go anywhere as it has got its political relations and nobody can do anything.

5. In view of the above you are requested to take the necessary action in the public interest please.
Hoping your favorable early action please.

Yours Sincerely


(ANITA RANI)
W/o Shri Sham Lal
H.No.W-12A/124,
Street No.1, Mohalla hivpuri
DHURI-148024(PB)
Copy to:-
1. District Food & Civil supply Controller,
Sangrur
2. Asst.Food & Supply Officer,
DHURI

SPEED -POST

File No. DGS/ 06 /AG/F&S


From:-
Anita Rani W/O Shri Sham Lal
H.No W-12A/124, Street No.1
Mohalla Shivpuri, DHURI-148024(Pb)


To,
General Manager,
Punjab State Office,
Indian Oil Corporation Ltd.
Indian Oil Bhawan
Plot No.3A, Sector-19A,
Madhya Marg, Chandigarh-160019

Information under RTI Act-2005 for Poor Gas Services by
“Dhuri Gas Service” at Dhuri”.

Respected Sir,

1. I am enclosing a postal order No 05F 051662 dated 17 Apr 2012 of Rs 10/- for the information required under RTI Act-2005.You are humbly requested to provide me the following information at the earliest:-

(a) I have posted you a letter complaining against Dhuri Gas Service at DHURI on 22 Mar 2012, which was received in your office on 26 Mar 2012.Please provide me the information about the action taken by your office against the defaulter.

(b) Please inform how many cylinders have been issued to Dhuri Gas Service for the period 01 Apr 2011 to 31 Mar 2012 for distribution to the public.

(c) Please inform how many total gas connections are enlisted with Dhuri Gas Service during the period 01 Apr 2011 to 31 Mar 2012.

(d) Please inform the full details of 10 consumers who have drawn the maximum number of cylinders from Dhuri Gas Service during the period 01 Apr 2011 to 31 Mar 2012.

(e) Please inform the full details of 10 consumers who have drawn the minimum number of cylinders from Dhuri Gas Service during the period 01 Apr 2011 to 31 Mar 2012.

(f) Please inform whether this agency has been authorized to sell commercial cylinders along with Govt supply of domestic cylinders.

(g) Please confirm that this agency is not refilling commercial cylinders from the Govt supply of domestic cylinders.

(h) Please confirm that this agency is authorized to deliver the cylinders to consumers after 33 days of booking by your office (booking of refill after 21 days+12 days for delivery).

(i) Please confirm that no vague connections have been enlisted with DHURI GAS SERVICE at DHURI by the agency for black-marketing the gas cylinders.

(j) This agency is storing cylinders under the newly constructed Railway bridge at Dhuri for distribution, Please confirm that the necessary permission for storing Petroleum Product /Explosive Gas Cylinders under the newly constructed Railway bridge has been taken from the Railway Ministry/Punjab Government and the Insurance for the same has been got done by the DHURI GAS SERVICE at Dhuri to avoid any loss to Railway Department/Punjab Government in case of any accident to the tune of 60-65 Crores of rupees and the storing is as per authorized norms by Indian Oil Corporation/Deptt. Of Food & Civil Supplies.

(k) Please confirm that forcibly taking the certificates of complete satisfaction from the customers and getting the test reports signed on blank papers so that it these can be filled according to the agency requirements in case of any consumer demands its rights/complaints is as per authorized norms by Indian Oil Corporation/Deptt. Of Food & Civil Supplies.

(l) Hoping your favorable early action please.

Yours Sincerely



Dated: 17 Apr 2012 (ANITA RANI)
Consumer No: 15908
Mob:[protected]

I MAHESH KUMAR S/O HEM RAJ, I AM REGULAR CUSTOMER OF INDIAN GAS AGENCY. INDIAN GAS AGENCY OLD GRAIN MARKET SUNAM HAS NOT BEEN SUPPLY OF GAS CALENDER SINCE FROM ONE MONTH. WE HAVE ARRANGED GAS CALENDER FROM NEIGHBOR. I AM VERY DISAPPOINTED FROM INDIAN GAS AGENCY . MY REGISTERED NO IS 9974.

OUR HP-INDANE CONSUMER NUMBER IS 10126.THIS DISTRIBUTOR DELAYS TOO MUCH OF CYLINDER DELIVERY DUE TO TOO MUCH SHORT SUPPLY OF CYLINDER FROM MADURAI REGION.MADURAI INDANE HEAD OFFICE IS JUST IGNORING SOUTH PEOPLE.THEY CAN SUPPLY ONLY 2-3 CYLINDERS YEARLY IN SUCH A SITUATION THAT WE DO NOT GET ANY OTHER SOURCES FOR COOKING

RESPACTED SIR,

PLEASE HELP THIS TOPICS.

MY DOMESTIC GAS CONSUMER NUMBE IS 12931 MY BOOKING IS DATED[protected] BUT M/S ENGINEER GAS SERVICE, BENTA, LAHERISARAI NOT DELIVERY IS MY GAS IS TILL DATE.

I HAVE MANY TIMES OF COMPLAIN IN OFFICE BUT NOT DELIVERY IN THE GAS SO PLEASE HELP ME THIS TOPICS.

Dear Sir,
Reg: Indane gas customer No.40166/
Ref: SRI CHELLA AGENCIES, Muthalamman Koil street, Selaiyur, Chennai

Today a lady staff came from gas agency for verification, whether the cylinder use domestic purpose or other usages, She verified cylinder and additional cylinder, then she a form and getting signature from me. finally she is asking Rs.70/- (seventy only) for verification Charges. I denied that charges and I asked why should i pay verification charges verification is your duty, so why should I pay. then she said You need not pay but here after you cannot getting cylinder even online booking also disable. kindly clarify and do the needful

Thanking You
Yours faithfully
R. Janarthanan

sIR,
WAITING 12 YRS EACH WE GOT TWO LPG CONNECTIONS ONE IN MY WIFES NAME V.MYTHILI CONSUMER NO 16635 AND ONE IN MY NAME V.VENKATARAMANAN C.NO4961 . ONE FINE MORNING I WAS COMPULLED BY BHUVANESWARI INDANE AGENCY AMBASAMUDRAM TO SURRENDER ONE CONNECTION BY STOPPING REFILL ISSUE TO BOTH CONNECTIONS TILL SURRENDER OF ONE. SO FAR REFILL WAS ISSUED INTIME BUT NOW MORE THAN 60DAYS REFILLNOT ISSUED TO EXISTING ONE CONNECTION 16635 V.MYTHILI RESULTING IN HARDSHIP. TO FACILITATE GOVT. TO ISSUE FREE LPG STOVES TO THE POOR IN TAMILNADU THIS WAS DONE BY IOC. INSTEAD OF STOPPING ADDL NEW CONNECTIONS THEY IMPLEMENTED ONE CONNECTION TO ONE FAMILY SYSTEM DEAD AGAINST THE PRINCIPLE OF NATURALJUSTICE THE RIGHT TO OWN LEGALLY PURCHASED CYLINDER CONNECTION. REQUEST TO GET BACK MY OLD CONNECTION IN ACCORDANCE WITH HONBLE MADURAI HC ORDER DT.7/10/09 IN WP MD NO 472 OF 2009 IN WHICH HONBLE COURT IN SIMILLAR CASE CLARIFIED THAT COUPLE UNDER ONE ROOF CAN OWN TWO LPG CONNECTIONS.ALSSO TO ENSURE PROMPT ISSUE OF REFILL UNTILL SECOND CONNECTION IS GOT BACK. THANK YOU

A cylinder was booked against refill no. 33301(in the name of Seema W/o Rakesh). Confirmation vide no. 1388402 was received but couldn't get the cylinder till date. Telephonically complaint was lodged on 13th April 2012 vide complaint no. 411692 but of no use. Each time the the distributor M/s. Gandhi Nagar Gas Service told that he has not received any information in this regard.

Your good self can very well imagine how a person live without gas(fuel) for One MONTH>

Please intervene and get the matter sorted out on prioirty as it is already very delayed.

Dear Sir

Myself Manohar Lal having your consumer No. 4143 in Sunam Gas service Sunam Distt. Sangrur.I have booked my gas refill as on 14/04/2012 today is 23/04/2012 but till date i have not received my Gas refill by giving the many phone calls to the Local office of the agency and personally visit many times to the office .

Kindly send my gas refill with in 24 hours...

Kindly solve my Query and take some action against the Agency...

Thanks and regards
Manohar Lal
M-[protected]
C.No.-4143
Sunam,Distt-Sangrur

Hello,

I called up Ananth Gas Agency in HAL to book a new connection . They told me that everything is done online and we need to fill up the forms online to apply for the new connection . I took the pain to register my email-id , then filled up all the details required to finally receive an reference number . I took the reference number to the Gas Agency to take a connection and to my suprise , they asked me to take a print out of that online reference number copy(which just had a reference number) and then again fill another form with all the details . Now why the heck on the earth should i again fill the form. And it will take more than 3 months to get the new connection . Online booking in that case is a process added just to confuse and make the consumer run from pillar to post to follow all the procedures to obtain a gas connection. Being a tax-payer , the Govt of India has done nothing to make things easy for me . Paying tax is the only thing made easy by the Govt of India . Proud to be an Indian ..

RESPACTED SIR,

I M R AHMAD I M QUERY ON THE SUBJECT ON NEW LPG CONNECTION IN BIHAR ON DARBHNAGA DISTRICT BUT ALL DEALERS IN SAID ON NEW CONNECTION IS CLOSED ON HEAD QUATERS ORDERS.
SO YOU REQUEST IN CORRECT MATTERS..

PLEASE HELP THE TAKEN ON NEW LPG CONNECTIONS.

TAHNKYOU.

RESPACTED SIR,

MY GAS CONNECTION IN M/S ENGINEER GAS SERVICE, BENTA, LAHERIASARAI, DARBHANGA MY CONSUMER NUMBER IS 12931 AND ORDER NUMBER 4924 DATED[protected].

I HAVE MANY TIME OF COMPLAIN ON THE OFFICE BUT NOT SUPPLY ON GAS SYLINDER TILL DATE

SO I REQUEST THE SOLVE OF PROBLEMS

BASICALY ALL MONTH IS SAME PROBLEMS IN THIS DEALERS AND AFTER CONTACT THE MANAGER THIS FIRM NO ANY HELP THIS MATTER.

PLEASE SOLVE THIS MATTER ON HIGH PRIORITY LABEL.