Indian Oil Corporation [IOC] Complaints & Reviews

I the under mentioned Ashok kulkarni working in ALSTOM Projects India Ltd. Shahabad . Now I am staying in ALSTOM Town ship ,Shahabad town, Gulbarga District, karnataka state, with family. I went to book new gas connection at M/S. Guru gas agencies (Indane Gas) chittapur to get a new connection with all required documents. MY application was refused because of 3 months ban on new connections by state Government, they are saying same reason again & again so, I need gas connection urgently.

With Thanks
Ashok kulkarni

I made an on line booking of Gas Cylinder with Indian oil on 28/12/2011 for consumer number 528396 and it was registered under booking reference number 232971.Subsequently,received SMS on 03/01/2012 reading as under:
" Dear Indane customer, cylinder has been delivered against your refill booking 232971 with cash memo 4661"
Surprisingly the cylinder was not delivered even after about 3 weeks and I visited the office of the distributor, R.S. Distributor on 21/01/2012 and was told that the cylinder would be delivered the next day but regrettably the same has not been delivered till today i.e. 26/01/2012.It is just not possible to contact the distributor without visiting their office because the telephone number of the distributor is not ever reachable.
This is a clear case of absolute deficiency of services.
Kindly look into the case and ensure delivery of the cylinder forthwith and save a senior citizen like me from agony and frustration.
Thank you
Ms. Jayashree Banerjea

I Sk.yakub Ali,at-mangalpur,po-punanga,dist-jagatsingh pur,I have a inden gas connection fro 2006,my consumer number is-DSMS3645TJSCB416745,when I am going to refill my cylinder,he alwys refuses me that we have no sufficient gas you have to wait for 3months to 4months for refilling. also he is not giving my saledid certificate,

So,what will I do,will go I for consumer court for my difficulty or go for a new connection from HP gas?

Sk.Yakub Ali
My Mob no-[protected]

My Consumer No.-6303 and I am a resident of H.no-4, Rampur, Gitti mc, Chhota Governed, Jamshedpur-831015, JHARKHAND.(My Cell no.-[protected]). M/S Marang Buru Enterprises (Indane Gas), Chhota Governed is the distributor for my connection. When ever I have been trying to contact the said agency the phone remains busy and many time they have a endless hold. I have been trying for more than 15 days over phone continuously for booking the gas...

DEAR SIR, IN OUR STREET NEAR ABOUT MORE THAN EIGHTY CONSUMER ARE HAVING INDANE GAS CONNECTION , BUT INDANE GAS SUPPLY IS NOT AVAILABLE IN OUR STREET . SO JUST I WANT TO KNOW ABOUT THAT CAN YOU GIVE US SUPPLY IN OUR STREET.CAN YOU SEND ME MAIL ABOUT THIS QUESTION.I WILL VERY THANK FULL TO YOU. OUR STREET IS NAME JASHODHARPUR ,HALDUKHATA FACTORY ROAD KOTDWAR (BHABER ) PAURI GARHWAL 246149. MY EMAIL ID IS [protected]@gmail.com

After many complain and calling many time to my indane distrbutors i m taking this step.from 20 year i m a customer of indian oil.my customer no. is UN17147.and i book a refill on 11 of dec but till date i didnt get cylinder my refill no.is 290006 and cash memo no 12019. my indane distributor is MALLICK BROTHERS PHONE no.[protected]/2007.address DR.PROSAD DAS MALLICK ROAD,HOOGHLY-712103.i want urgent action should me taken against my complain.my phone no.[protected]...

ABUSIVE & VIOLENT BEHAVIOR BY INDANE DISTRIBUTOR - TILAKRAJ INDANE

COMPLAINT AGAINST : TILAKRAK INDANE, Plot 1, Brahma Apartment, Purna Nagar, Chinchwad, Pune


I had gone to this distributor at 4.30 pm today with my gas connection transfer letter. The concerned person sitting inside the so called office (also a capentary shop) informed that we work till 4 pm and my documents would not be processed. I asked him to give me in writing that they do not work after 4 pm. On hearing this, he started abusing me and my wife using DIRTY HINDI GAALI ( also said " Jaa nahi deta likh kar, kya kar lega, tere baap ki dukaan nahi hai) and when I asked him to talk properly he started hitting me we a piece of wooden stick lying on the ground as there was carpentary work also going on. He also threatened me to see me at my residense ( Ghar pe aa ke dekh loonga). This was witnesses by 5-6 people in front of the office and can be verified if you do not beilev your customer. Attached is the picture of concerned person and a photo of the distributor office.

THIS IS CERTAINLY NOT ACCEPTABLE FROM ANY PERSPECTIVE AND UNDER ANY CIRCUMSTANCES. SUCH KIND OF DISTRIBUTOR BEING APPOINTED BY INDIAN OIL IS STRANGE AND GIVES THE MESSAGE THAT YOU GUYS ARE NOT BOTHERED ON WHAT TYPE OF PEOPLE ARE SITTING AT THE OUTLETS AND WHAT THEY ARE DOING WITH CUSTOMERS.

I WOULD WANT YOU TO IMMEDIATELY TERMINATE THIS DISTRIBUTOR AS THERE ARE ALREADY 10-15 COMPLAINTS FLOATING ON THE INTERNET AGAINST THE SAME DISTRIBUTOR OR ELSE I WOULD BELIEVE THAT YOU ARE NOT WORRIED FOR YOUR CUSTOMERS AND READY TO CONTINUE LIKE THIS.


FROM:

Amit Jain
Consumer Number : 14318
Mobile No: [protected]
Chinchwad, Pune

my consumer no.3873 with malik gas of INDANE GAS. During checking of my booking details i noticed that on 28-12-11 somebody has booked my refill gas cylinder from phone No. [protected]. reference No. 2614210, IOCL booking No. 11491, cash memo No. 11490 and closing date 29-12-11. and the status shown as "delivered". but i have never booked /received this cylinder. i think that some body related with the gas agency is misusing my consumer number. therefore, you are requested to look into the matter and let me know about the action taken against this person. thanking you Rajesh

sir/madam I am Rambir Sharma consumer no 27003 with Janta gas services panipat jatal road panipat haryana. i have booked gas for home delivery on 10 jan 12 upto 18 jan 12, I have not received my gas cylinder when my used cylinder got empty i approached janta gas agency (Miss khurana) she misbehaved with me when i requested her that madam i am a defence officer please talk to me in polite language then also her behavior was not tolerable after long process she asked her staff to cut a slip so that i can take cylinder by hand from godown of the same value Rs 400/- when I asked the person looking after the godown that you are charging more he told slip is cut of Rs 400/- so i will charge Rs 400/- only and i have given him Rs 400/ which is of home delivery but i have collected the cylinder from godown in the same value .My slip number is 3393 dated 18 Jan 2012.
beside that miss khurana has insulted a defence officer which is me saying that you can go any where you spoil anything to me. which is very sad.
if such arrogant people will run the public institute then how a normal person will survive on this earth.

Therefore it is humble request you ask the defaulter gas agency to pay compensation of extra charges & a written apology from miss khurana for misbehaving with an Air Force Officer.

Sir, I booked gas cylinder on 03.01.2012 in our gas Agency located in Maalaviya Avenue, Thiruvanmiyur, Chennai, Tamil Nadu, Our customer number is 56187. They put a bill for us on 13.01.2012, eventhough they are not yet deliver the cylinder, & not responsing, so many times reminded them, Please take whatever possible steps to get a cylinder, Our Agency number is[protected]/ 2452 9992/ 2452 9993.
Thanking You,
Kasinathan...

I am getting my LPG Gas Cylinder( Indane) through M/S Dev Agencies, Saligramam, Chennai for the past 20 years./ My Consumer No. is 16960. Recently a new refill was supplied by the above co. When we tried to open and connect it to the gas, it started leaking due to valve problem. This was brought to the attention of the agency co immediately. I made a complaint to the company on Jan.13th 2012. But till date we are yet to get the problem solved by them. My persistent phone calls did not get the desired result. The company attendant answer is 'mechanic will come and attend to it".Even after a week the problem remains unsolved. Indian Oil Corpn's local emergency phones remain switched off or unavailable most of the time. If a company cannot solve this sort of smaller problems, how are they going to solve bigger fires in their oil fields? I think proper attention is not paid to the complaints from public. I am at a loss and do not know to whom to approach to solve this problem. My Mobile No is [protected]. Expecting some immediate action by the co. Name of the consumer is Mr. M.K.Ramaswamy,645, I Floor, 47th Street, 9th Sector, K.K.Nagar, Chennai 78

Hi!

I have booked for refill for LPG on 25/12/11 and have not yet got it (today being 19/01/12)
Tried to get the status from the IVR but it said that the booking was done on the 25/12/11 and all deliveries have been cleared till 28/12/2011, but I have not got any delivery. Tried to make new refill request but the system is not allowing.In the mean time tried calling up the distributer - Ananth Gas Agency the entire day yesterday but the number is either busy or someone there picks the receiver and keeps it back.

Also tried to complain on Indane Gas Toll Free number at [protected] is not working.

Ananth Gas never picks yous calls.

Sivagami M
cust ID 601086
Booking rerference 14003

I am a consumer of INDANE LPG. My consumer no. is 25558 and name of the dealer is M/s Mahabir Gas Agency, Dhanbad, Jharkhand. The dealer don't allow to book a cylinder within 15 days of delivery of the previous cylinder. Is it the rule of the Company ? Even if it is the rule it should be 15 days from the previous booking date as delivery date is variable. If I book a cylinder on 1st. of any month and the cylinder is delivered on 14th. of that month. As per their rule I will not be allowed to book another cylinder before 29th. of that month, which means after about one month. Please give them the instruction to folloe the booking date instead of delivery date.

Dear Sir
This is regarding complaint of BARNALA GAS AGENCY ( INDIAN OIL CORPORATION - INDANE GAS) PHONE NO [protected]

Agency people never pick up the phone for booking.
Always refuses to deliver at home , and harasses the customers to take the refill from the go downs.
Cylinders with broken seals are delivered
Cylinders are under weight
Demands extra money from the customers
No safety guidelines are being followed
Above all , threatens their customer to stop their delivery .


Please help us and convey it to the concerned authority of INDIAN OIL CORPORATION

Sukhjinder Kaur
Customer Connection No 22119

Address
122 , MAHESH NAGAR
HANDIAYA ROAD
BARNALA
PUNJAB
MOBILE NO [protected]

Respectfully submitted that I am an Indane LPG Domestic Consumer and having Consumer No.23171 of M/s Jagdamba Sai Gas Agencies. Shop No.29, Block-17/29-AB, (Aakash Complex), Tilak Nagar, New Delhi-110018.
Due to non proper functioning of Gas Regulator provided by the above Gas Agency, I personally met with their office on 07/01/2012 along with defective Gas Regulator and connected documents in original and requested them to replace the defective Gas Regulator with new one. Official of above Gas Agency told me that their technician will visit my house within one or two days for needful. But technician of above Gas Agency yet to visit my house to sort-out my problem. During this period I have approached several times telephonically to above Gas Agency, but all efforts are in vein.
Since, defectiveness of Gas Regulator is directly connected to life of my family members, as any eventuality can take place due to probable leakage of Gas can not be ruled out as it will jeopardize the precious life of my family members, therefore, I request you to issue immediate directions to above Gas Agency for replacement of Gas Regulator at once to avoid any mishap.
A line of confirmation in this regard may be endorsed to me.
(Arun Kr Ghosh)
WZ-92/A, Guru Nanak Nagar,
Tilak Nagar, New Delhi.
Mobile No.[protected].

dear sir/madam, i have applied for a new connection that last half month. Agency worker told to me, we cant give u a new connection yet this. First we will check ur kitchen in between 10 days. After 10 days, they are telling, we have not regulater. I said 2 him, plz give me new connection without regulater. He told 2 me this is not possible. Plz contect 2 us after 10 days. My agency name is, lata gas agency, jawahar market, near-geeta palace, ram vatika bareilly.
My mob no-[protected] [protected]@gmail.com

I am registerd with capital gas agency sector 8 chandigarh with cons no 20091. a fake booking was done on 31 dec11 against my cons no for refill of cylinder for which message intimation was received on my mob.i immediatly sent a s m s info that i have not booked refill and hence demand be cancelled.but to my surprise on 03 jan i got second message that a bill has been generated and the cylinder will be deliverd shortly.i sent the message...

Sir ,
with due respect i would like to inform you that my gas Agency is "GOODWILL GAS AGENCY "Sultanpuri and my consumer no. is 32444.
from last 6 month we are facing the problem of delivery of cylinder , the concern agency is not doing its work in a proper manner.
please look at this matter and do something for servicing better.thanking you .




Netrapal

E 1 / 197-198, SULTANPURI,DELHI
CONTACT NO.[protected]

sorry to inform you that there is no specified circular in our gas agency regarding refilling complain. it takes near two months for delivery of gas. if you could kindly issue a circular for gas agency amd ask your field officer to see whether it is being strictly followed , it would be a great help to the society at large.

SOMETIMES THEIR STAFF BEHAVIOUR BECOMES INTOLERABLE


name of our gas agency ENGINEERING GAS SRVICE
ADDRESS BENTA CHOWK , LAHERIASARAI, DARBHANGANEAR UGRATARA HOSPITAL

YOUR EARLY ACTION WOULD BE HIGHLY APPRECIATED.'

YOURS TRULY
LAL BABU , [protected], [protected] lalbahadur.act.[protected]@gmail.com
CONSUMER NO.37180
DISTRIBUTOR CODE 177287

Hi,

I am a customer of Indane with customer no 01649 and have been registered with "S and P Enterprises, Shop No-8 Aravali Shopping Centre Alaknanda Kalkaji".

I booked my gas cylinder on 31 Dec. 2011 then on 9 Jan 2012 but still I didn't get cylinder. Today(15 Jan 2012), I have tried to book it online and I have seen that it had been already delivered on 31 Dec 2011. I have attached the screen shot of the same for reference.

I am using Indane from many years. It is so disappointing for a customer to get this type of service from a reputed Brand like Indane. I request to take an appropriate action ASAP. So, It will not happen again with any customer.


Thanking You
Anand Lal Khurana
+91 [protected]
+91 [protected]
+[protected]