My Customer No.is 3201 at Arjuna Indane Agency, Kolathur, Chennai. Previously when there were abnormal delays restricting supply being made only after completion of 21 days from the date of previous supply, when questioned, the Public Information officer of I.O.C. Ltd informed in writing that no such instructions were issued. But in response to a notice issued by the Commissioner of Civil Supplies and Consumer protection Dept., M/s. Arjuna Indane Agency has informed in writing that such restriction of 21 days is being made only on the instructions of I.O.C. officials. When the deviation was pointed out to the Chief Area Manager, Indane Area Office at Chennai 18, instructions were issued to the Distributor to avoid delay. From that time Distributor used to deliver me cylinders without delay. On 2.1.2012 I have booked for a cylider, booking number 317014 is assigned to my booking through message. On 3/1/2012 when I approached the Distributor office for supply of cylinder, I was informed by the Distribution office that one Field officer who has newly joined has objected for early supply in my case and instructed the Distributor to supply me cylinder only after completion of 35 days of supply i.e., after completion of 21 days of previous supply plus 14 days from the date of booking according to seniority number. The Distributor office has made it clear that even though sufficient stock of cylinders is available, cylinder can not be delivered to me early , but can be delivered to me only after completion of 35 days according to booking seniority and as on 3.1.2012 already customers on waiting list is 7060 and can be delivered tto me only after completing the waiting list and insisted me to approach the Field officer for issuing orders in case I require cylinder early. Even though I have contacted the Field officer over phone and informed him about my joint family consisting of 10 members and about the previous correspondence with the IOC, the Field officer has confirmed that delayed supply only can be made as in the case of others . As per Gas control order, (Act) supply of cylinder should not be rejected on the date of booking. Indane Area Officials are adopting Unfair Trade Practices for the purpose of making money which was also pointed out in my previous letters sent to the Chief Area Manager of Indane office at Chennai 18. Instructions required to be issued to the Chief Area Manager, Indane Area Office, at Teynampet, Chennai 18 to issued instructions to all Distributors to avoid delayed supply and to avoid adopting o[censored]nfair Trade Practices.
B. VENKATA RAO, Door No.38, Sarathy Nagar 2nd St. Extension, Puthagaram, Chennai 600099
Cell: [protected], Res.[protected]
Aug 13, 2020
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IOC Indane LPG — Complaint regarding unsatisfactory service
sirIam an INDANE GAS customer no 8064 with m/s Reliant Indane Service, Wandoor (PO), DIST Malappuram
SAP CODE 177035.
Sorry to inform you that the said agency is not equipped to cope up with the supply as per the demand.I have been facing great difficulty in getting the filled cyilenders even after the wait of 2-3 months after booking.This has become a normal practice here and am greatly troubled by the agency.
pls look into the above problem and get it solved as early as possible.
Vijayan K