Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,
I am a LPG Indane Gas customer with DANKUNI Gas DISTRIBUTER agency, DANKUNI, KOLKATA and my consumer number is 004184. I have booked for a refile on 13th DECEMBER 2011 TO GO TO THE OFFICE. BUT AFTER ONE MONTH EXCEEDED I COULDNOT GET IT.SEVERAL TIME I WAS COMPLAINED AFTER THAT BUT STILL NOW TODAY DATED 15/01/2012 NO RESPOND & WHEN I DIAL THE NO.[protected]WHICH ARE GIVEN IN YOUR PORTAL) JUST GIVE A BIP SOUND IN EVERY TIME.

Respected sir/madam,

I am Shiva Kumar.B residing in Manjunathnagar, Bangalore -560010. My complaint is as follows:

My Indane gas connection no. Y38284 through Benaka Agency has been stopped, in spite of me submiting all necessary documents in duplicate like RR no (Power bill), Identity Proof long back. I have been informed to submit the records once again, and when we went to submit they are making us to run around many times for want of other details like Gas booking details (done 7 / 8 years back) and they are not responding rightly.

I tried to contact the Field Officer mobile no.[protected] given by Benaka Agency, which is not working.

Again I tried to contact the Bangalore office of Indian oil corporation with the contact number given in the website, and it is found not working.

I contacted toll free number :[protected] five times, some times they disconnect directly before hearing us, when available, their response is worst and they ask us to contact the agency once again.

Please get us some justice, as we being a good citizen have been deprived of basic amenities like this gas connection.

Hope to get a response at the earliest.

Thanking you,

SHIVA KUMAR.B
[protected]
[protected]@yahoo.co.in

My Customer No.is 3201 at Arjuna Indane Agency, Kolathur, Chennai. Previously when there were abnormal delays restricting supply being made only after completion of 21 days from the date of previous supply, when questioned, the Public Information officer of I.O.C. Ltd informed in writing that no such instructions were issued. But in response to a notice issued by the Commissioner of Civil Supplies and Consumer protection Dept., M/s. Arjuna Indane Agency has informed in writing that such restriction of 21 days is being made only on the instructions of I.O.C. officials. When the deviation was pointed out to the Chief Area Manager, Indane Area Office at Chennai 18, instructions were issued to the Distributor to avoid delay. From that time Distributor used to deliver me cylinders without delay. On 2.1.2012 I have booked for a cylider, booking number 317014 is assigned to my booking through message. On 3/1/2012 when I approached the Distributor office for supply of cylinder, I was informed by the Distribution office that one Field officer who has newly joined has objected for early supply in my case and instructed the Distributor to supply me cylinder only after completion of 35 days of supply i.e., after completion of 21 days of previous supply plus 14 days from the date of booking according to seniority number. The Distributor office has made it clear that even though sufficient stock of cylinders is available, cylinder can not be delivered to me early , but can be delivered to me only after completion of 35 days according to booking seniority and as on 3.1.2012 already customers on waiting list is 7060 and can be delivered tto me only after completing the waiting list and insisted me to approach the Field officer for issuing orders in case I require cylinder early. Even though I have contacted the Field officer over phone and informed him about my joint family consisting of 10 members and about the previous correspondence with the IOC, the Field officer has confirmed that delayed supply only can be made as in the case of others . As per Gas control order, (Act) supply of cylinder should not be rejected on the date of booking. Indane Area Officials are adopting Unfair Trade Practices for the purpose of making money which was also pointed out in my previous letters sent to the Chief Area Manager of Indane office at Chennai 18. Instructions required to be issued to the Chief Area Manager, Indane Area Office, at Teynampet, Chennai 18 to issued instructions to all Distributors to avoid delayed supply and to avoid adopting o[censored]nfair Trade Practices.

B. VENKATA RAO, Door No.38, Sarathy Nagar 2nd St. Extension, Puthagaram, Chennai 600099
Cell: [protected], Res.[protected]

Dear Sir,
I (Mr. Lokendra kumar Maheshwari) have a LPG connection from Indian Oil Corporation limited.
My Connection no. is 17722
Connection Details:
Consumer Name: Mr. Lokendra kumar Maheshwari
Jai gas Agency, Palaa Baazar, Farrukhabad (U.P.)
I have booked the gas on 02.12.11 but till now (11.01.12) I have not recieved the gas.
Kindly consider my case and do the needful action. I am waiting for your positive response.


Thanking You
With Regards,
Mr. Lokendra Kumar Maheshwari
Farrukhabad

dear sir,
i had booked cylinder on your distributer m/s muzaffarnagar gas agency on dated 18/12/2011 by my connection no.8457 but till date i have not recieved delivery of cylinder at my place . please do the required action regarding this matter .
You can contect me by my email id [protected]@rediffmail.com.

Dear Sir,
In the month of 8th Sept.,11 i went book the gas for domestic purpose. But the Gas agency personnel
informed that my consumer ID & connection is locked. Twice I have submitted my xerox documents
requesting to re-open it. but until till date it is not commenced. I am facing a lot of problem. I request
your good self to kindly re-open it.
My conusmer ID : 3859 ; Name : K.VIJAYA BHASKAR
Address : T-VI - 94; RTPS Colony ; Shaktinagar ; Raichur district -
Raichur - 584 170

R Sir,
Consumer no. 12111 Name - Narhari Balkrushnaji Bhitkar, Govt. Polytechnic, Bramhapuri, di. Chandrapur

Name of Supplier - Morey Gas Agency, Bramhapuri

Cylinder was booked one month before but yet not supplied. This is on second time that Gas supplier says that cylinder was brought at your home but your home was locked. We are govt. servant. We live in quarter and since 42 days we are not out of station.

10/1/2012

I BOOKED A REFILL CYLINDER ON 29/12/2011 FOR OUR CONSUMER NUMBER 01982 AND RECEIVED THE REFERENCE NUMBER 311044. FURTHER, ON 07/01/2012, I RECEIVED ANOTHER SMS THAT AGAINST THE ABOVE REFERENCE NUMBER, A CASH MEMO NO.1210 HAS BEEN GENERATED & I WILL RECEIVE THE CYLINDER SHORTLY.
ON 09/01/2012, I RECEIVED ANOTHER SMS SAYING THAT ADAINST MY REFILL BOOKING NO;311044, WITH CASH MEMO 1210, THE CYLINDER HAS HAS BEEN DELIVERED WHEREAS WE DID NOT RECEIVE ANY GAS CYLINDER.. KINDLY SEE WHAT IS GOING ON

Respected sir,
This is for kind information that i d k singh residing at meena bazar, madhupur.i had listen that indane gas service is the best domestic gas delivery service.but thesedays i cannot belive that a major corruption occured in KAILASH GAS SERVICE, MADHUPUR(JHARKHAD).my consumer number is k-5497, i have booked my domestic gas no on 09dec 2011 but still not get deliverd that very gas cylinder on 09 jan 2012.last delivery has done on 02 nov 2011.
This is not happening only with me ,many a consumers are still silent and not taking any action against the Kailash gas service.The following reasons are, for which we are unable to get indane gas in madhupur location.
1.there are many shops (refilling gas shop) where gases available everytime at high cost(Black). with cope of Kailash gas service.This agency doesnot give delivery of gases to the consumers.But easily ready to get delivered to these refilling shops.
2.There are more restaurants, hotels in madhupur,to whom easily delivered by Kailash gas service,madhupur.this gas agency never hesitate that first delivered to the local consumers then hotels and restaurants.
3.There are many a new connections,they are also suffering from crisis of gases because they havent any consumer card to get gas on time.
4.its major problems in madhupur , and we the people of madhupur are facing the critical problem,
eventually, i d k singh is lodging a complain against Kailash gas agency, madhupur.kindly take it seriously, and try to remove this major problem as earlier as possible, if possible, then cancelled its license and transferred to anothe one who may deliverd gas easily and pleased us.

YOURS FAITHFULLY
D K SINGH
CONSUMER NO---k-5497



my address:-
D K SINGH
C/O ASHOK KR SINGH
CHHAPRA HOUSE,MEENA BAZAR
MADHUPUR, DEOGHAR
JHARKHAND-815353
AND CONSUMER NO- k-5497
MOB NO- [protected]

Dear sir
My name is TRILOK KAPOOR.I am consumer of kailash gas agency Madhupur and my consumer no 7382.my complaints is that blackmarketting of gas cylinder by kailash gas agency Madhupur.therefor i have to face lots of probelem.last month on 24NOV 2011.I had booked a cylinder with kailash gas agency madhupur.but till date it is not delivered,they are telling it will come today and tommorow but nothing happaing.please sir take action for it.

R/Sir,
I have gas connection with M/S Sri Bhagwat Indian Gas Seva,25-26 Naharia Bazar near J.K. Temple,Lajpat Nagar Kanpur bearing customer number 10485.Since last two years agency books next requirement after 21 days from the date of delivery.After 21 days when I rang them neither they received phone nor given any answer about delivery of gas whenever he attended the phone.Last time on[protected] I booked by sending sms on mobile number [protected] of Sri Gaurav,who is either proprietor of the firm or near relative of the proprietor.On 29th Dec. he replied to take delivery of the gas from his shop.Till date he has not delivered the gas.
Please take necessary action against him.Please acknowledge me on my email address [protected]@gmail.com

Dear All,

Complaint regarding Misbehave & Underweighted Cylinder

This is to put your kind notice that I Virender Singh Jeena S/o Sh. Diwan Singh Jeena consumer No – 22334 of Block No- J1st, House No-312, Street No-18, Ratia Marg, Sangam Vihar, New Delhi-110062,
Contact no’s : – [protected], [protected]
Actually, I have booked cylinder on previous days. The delivery man (Ram Niwas) came for delivery, we found that cylinder was under weight he was trying to convince that 400gms to 500gms is always less with the Indane Gas cylinder, But actually the cylinder is around 1Kg to 2Kg short. My wife is available at that time for receiving the delivery, When she seems that cylinder is under weight around 1Kg to 2Kg she told to delivery man that he has to bring new full weight cylinder, But the delivery man (Ram Niwas ) using abusive language to my wife.
In the mean time he had already received the payment from my wife after lot of discussion he took our cylinder from our premises and ran away. I also tried to speak to our distributor but they are not taking any action regarding this, I have complaint so many times but the distributor has not takes any action regarding our complaints, It seems to be very line ant and biast on this issue. Kindly solve this problem on the urgent basis & take an immediate action against regarding this distributor & specially that delivery man (Ram Niwas) other wise I would be forced to lodge a complaint in consumer court against this distributor.

With Warm Regards
Virender Singh Jeena
Mob# [protected]
[protected]

sir,
I am Indane Gas cylinder customer, my dealer is Annamalai Gas Agencies, Kallakurichi, Villupuram District - 606 202, TamilNadu.
In our Town each and every delivery of gas cylinder their asking the proof of the ration card and some coupon. I want to know the procedure of getting coupon. At the time of getting connection we produced all the original documents. Now our Ration Card has been sent to Villupuram Collectorate for renewal, because of this we are not able to submit it. If we say this reason they are not listening . They are not supplying gas cylinder. Kindly reply to us what is the legal formalities has to be taken.
Address:
R. Raja,
18/1 raja nagar,
Kallakurichi,
Vpm (dt)

Sir,
I Mukesh Parikh President of All India Consumer Protection & Action Committee received the complaint against IOC (Indian Oil Corporation) & their dealer Agni Gas agency. The Complainant consumer Mr. Rameshbhai K (Customer No- 1372913, (Agni Gas Agency A'bad )) has given the complaint against IOC with relevant & necessary document against the Gas Leakage in Cylinder.
The Complainant consumer has complained on 8-9-2011 for the Gas Leakage in LPG bottle to the office of Agni Gas Agency but the staff of Agni Gas Agency had replied very rudely that still Blast had not been occurred???? Then they told that know one can take any action or steps against them. This type of leakage can harm innocent consumer housewives and also to their family members very dangerously. If this type of accident occurs due to Gas Leakage that can affect their lives & assets very seriously. This is one type of criminal negligence.In reality the Oil Companies which are under taken of Government of India their filling bottling plants are defective in majority. In the market the consumer never gets the fixed weight of 14.2 KGs of bottle but mostly they get underweight near 2-3 KGs.Under weight, heavy Black marketing, & Gas leakage are burning & universal issue in corers of Indian consumers.Our consumer had also compulsorily Purchased- taken LPG bottle in Black market rate RS 700 against fixed price RS 413.No proper checking or any action by authority in this type of matter.The CPAC will file an FIR and a suit under Consumer Protection Act and also PIL in Honorable High court or Honorable Supreme Court. (Mukesh Parikh, National President, CPAC)

Respected Sir,

I am complaining from last three months, but i have in my mind that the complaints of the consumer that are being posted on this site are just a waist of time and no action is taken of this complaints, I have posted a complaint of late delivary of the gas cylinder in our area but still i dont think so that there is any change in the system and the problem is still not solved.
in our area the union have posted a notice on notice board and also some of the details of the dealer, who is performing the different activities than to concetreat on the demand of the consumer for gas cylinders, i have captured a picture of that notice board and i am attaching it over here with this complaint, think that i would be helpful to you to know abt the nusens of the dealer in our area.....

Dear Sir,
i have taken an indane gas cylinder from Mahadev Gas Agency, Jamnagar. Customer Number No.- 170440. I have requested for second cylinder in the month of March, 2011. Dealing hand at Mahadev Gas Ageny, noted down the request in his diary and informed me to enquire about the issue after one month. Later on i went to him four times and every times he gives me a next date.

In the month of Dec-2011, the matter was discussed with the owner of Agency. But he was not ready to talk with me on any issue.

I have only one single cylinder connection more over the delivery takes 6-7days after booking of refiling. Which causes a lot of problems/ difficulty.

Therefore, it is requested to direct the agency owner to provide me the second connection / second cylinder at the earliest please.

Regards,
Rajesh Ranjan Prasad,
Customer Id: 170440
Mobile: [protected]
Address: House No. 111, Panchvati Gaushala, Jamnagar (Gujarat)

My old consumer No.39851 with Triloks Gas Service, Adayar, Chennai-22, On my promotion I have transferred from Chennai to Mumbai. To transfer my gas connection I have deposited my 2 empty cylinders and regulator and subscription voucher No.2899503 on 19.5.2011. Because of the dealers strike, the manager promised me he will send transfer voucher by courier after a week. In the mean time Indian oil Corporation cancelled their dealer ship and all the connections are transferred to M/s. Adayar gas Agencies, Adayar Police Station back side, Chennai. My new consumer No. 51317. As on date I made several complaints and send request letter to Indian Oil Corporation along with all xerox copies of correspondence to transfer my connection to Mumbai.

What is the purpose of complaint? why Indian Oil corporation officers are not understanding? whether all are senseless. Since 8 months I am suffering for home food. Some one look in to the matter and help me to get transfer my connection. my office address: A. Sree Ramulu, Director (IH), Central Labour Institute, N.S. Mankikar Marg, Sion, Mumbai-400 022. Residence: Flat No. 102, B-wing, Plot No. 62, Pushpasagar Apartment, Sector-20, Kamothe, Navimumbai-410209. Phone No.[protected].

The Gas cylinder supplied by IOC is getting leak while applying the regulator due to poor quality of rubber washer fitted in the cylinder nob. The service for rectification is also getting delayed for shortage of man power in the supplying agencies. After giving the complaint over phone on[protected] it is not yet rectified.

Due to the cost cutting or making profit motivation, the service to the consumer is questioned and forced to take risk on their lives.

Respected sir,
I'm Subitha Sahajan,(IOCL customer no.11412) availing your services from Sangameswara indane services,Irinjalakuda,Thrissur dist,kerala.I had booked LPG on 17th october 2011,but has not yet recieved LPG cylinder.This complaint is to bring this issue to your notice.Kindly do the necessary at the earliest.

Thanking you,

Subitha Sahajan

Irinjalakuda
4.1.2012

HI VENKATESH HERE, CONSUMER NO 27190, INDANE GAS CYLINDER BOOKED ON 26/12/2011 BUT TILL DATE NOT DELIVERED NOR THE COMPALINT REGISTERING PHONE NO IS AVAILABLE TO SPEAK ITS ALWAYS BUSY AND ON REPEATED REQUEST YET NOT RECEIVED THE REFILL CYLINDER