Indian Oil Corporation [IOC] Complaints & Reviews

as I had a problem in the regulator of gas cylinder.i went to get it changed and gave the authority letter to my wife.she went for the same to Indane office and there she was forced to take the apron along with the regulator.apron wasnt necessary as already we got so many at home.Despite of telling the fact to the employee,he forcefully gave that apron and charged 315rs.
I woyuld request you to check on the same else I will complaint the same to consumer court.
Yours thankfully
Mr.R.C KHANSILI
email id : ramesh.[protected]@yahoo.com

I am a registered consumer of Indane LPG gas through its distributor in Srinagar M/S. Kashmir Gas Agency Haft Chinar Srinagar Phone No.[protected] under Consumer . Identity No. KGA 18556 I have been very often experiencing difficulty in obtaining home delivery of LPG refills because of the unfair trade practices of the above said agency. The employees of the agency force us to procure refill cylinders through black marketing by dilly dallying timely supply of refill cylinders.It it seems that this practice is being done in connivance with the owner of the agency.As an example I cite my recent experience . I booked my order for home delivery some ten days before and since then I am only reassured time and again about delivery of reill cylinders every time I call the agency but the refills have not been delivered though I brought it to the notice of the owner of the agency. There is no shortage of gas in the city and I have seen delivery vans of the said agency selling these refill cylinders to such consumers who pay them extra money or sell them through shopkeepers in clandestine manner .
Please take this issue with the relevant quarters for fair deal to honest consumers.
Yours

Dr Javid Ahmad ([protected])

We have done the booking of LPG Gas Cyclinder since last one week with Urvashi Gas Agency Gurgaon. The LPG Gas cylinder has not been delivered so far!!We have been following up them on a daily basis but still we have not received the LPG Cylinder, The Urvashi Gas agency is very unresponsive and notorious!! This is not the first this is happening with us....They do not deliver LPG cyclinder in time. After booking it tales 10-15 days od continous followup to get the LPG cyclinder to be delivered..Indian Oil authorities please look into this urgently and provide us a solution. Thanks Nitin Gupta [protected]

It is very very ridiculous and so much careless in this case , As now it's been 7 days and continuously I has called upon many no of indane gas agencies about gas leakage from domestic cylinder even to their officers at state level also in delhi , I had filled a complaint on ioc site also but it's shocking that yesterday on 31/12/2011 I got a reply that we are sorry as now we have sold ur problem , but they assumed only no one even called me up to ask the problem and only sent me a mail in which even i can't reply as that was on auto generated and need not to reply.

I had called their emergency no. as one M/s.K-2 International on mobile no. [protected] , but to my surprise he answered me that he is not to suppose take care of all delhi , as his no was in any emergency no.

As I had called my agency chandra gas agency najafgarh new delhi also many times , called up also state manager and regional manager also but no body have took up the phone call .So even they don't care of life and death

Really if their is no action against them I think their lack of commitment will increase day by day , This is the worst situation if some thing happens.

I want to take all the concerned person to consumer court for their negligence in the emergency time for this kind of situation.

My address is new roshan pura najafgarh and the gas is register on the name kitab kaur. and consumer no. is 5459.

Till date also gas is leaking as nobody is taking the phone calls. As i had put a cap on the cylinder which was with that cylinder.

regards,
sunny
[protected].

1) This is regular phenomena that the booked gas is delivered after long period of time that to after repeated calling.
This time I had booked the gas on 08.12.11 and till date (01.01.12) the gas is not delivered.
2) Phone numbers are provided, but they are picked very rarely. For booking it takes a week time to book on phone, else we have to go and book.
3) Employees talk very rudely, even the supply man is very rude. Once he came to deliver and I was not well (Stomach ace) I requested him to just put the cylinder on the trolley (Not even a foot away) he refused to do the same until requested and told him my problem.
4) We have given emergency number, but it is told that the person leaves the office after office time, but last time when there was leakage problem I had to contact the owner Mr. Rajoria only then the leakage was attended.
5) Before this I had complained on the Mobile No: [protected] Mr. Manoj but no help, today again I had complained on same number. Never we get the complaint number. He pics the mobile only after calling 8 to 10 times, he just cuts the call.
Ashish
Customer No: B11009

dear sir,
i am customer of shri ganesh gas service(indane gas) in bareilly my customer id is SG8303, general i book gas via phone on[protected] or 3205262, both phones do not pick 99%. i have to go to office for booking. you are requested to kindly check it and do the need ful.
Thanking you.
Rajesh Saxena
39-Sarvodaya nagar, Badaun Road, Bareilly
Ph. [protected]

I had taken transfer voucher (No.-[protected] Dated- 19/12/2011) from Jalpaiguri District Central Co-Operative Consumers Stores Gas Agency, Jalpaiguri West Bengal for transfer of my domestic Indane gas connection from Jalpaiguri To Dumdum ( Kolkata - 28 ) due to transfer from Jalpaiguri to Kolkata.
I have submitted the TV to local Indane dealer M/s Chiradeep Gas agency, Dumdum Park Kolkata on 20/12/2011 ( Ph No- [protected] ) but till date I have not received any connection.
I an helpless, Kindly assist me to get my connection as early as possible.
With thanks.
Biswajit Das
99/62, Flat No- 2A, 2nd Floor
Jessore Road
Kolkata- 700028.
Ph No- [protected].
Email ID - mr.[protected]@gmail.com.

Dear Sir/Mam, On 26th November 2011, I received my last booked cylinder. Technically, I should be able to book the next cylinder after 21 days from 26th Nov. i.e. from the last date I got the cylinder. On 17th December 2011, when I went to the Indane office situated on Roadways Bus Stand road, Bikaner, they refused to book my cylinder and said that they didn't received the token from the delivery boy on time and the same token was received by them on 8th Dec. 2011. Therefore they will not issue the cylinder before 29th Dec. I showed the entry of 26th Nov. in Domestic Gas Customer Card. The guy sitting of window No. 1 said that the cylinder will be booked on 29th Dec. 2011 only but I'll get the cylinder withing 3-4 days after booking. On 29th Dec. 2011, i.e. today when I went there for booking the cylinder, they said that cylinder will be booked today but I can get the cylinder after 15 days from now. When showed them the Domestic Gas Customer Card, and reminded them about what they had said earlier, they said this is the procedure and they can't help it even if it is their fault. When I said I'll forward a complaint against you, they, in a very careless manner, said- "Kar do complain."
Therefore I request you to please look into the matter as soon as possible and take appropriate action against the people concerned.
Thank you in advance

I have an LPG connection from Sri Sadguru Indane Gas, Kodichikanhalli, Bangalore (customer no 73) . My name is Ram Kalyan Sar (#2334 Janapriya Lake View apartment, Kidichikanhalli, Bangalore 560076. They have stopped accepting refill bookings by asking to submit the documents once again, and they say that it is initiated by the Food Office. They have done this without any prior notice. Now, this will take over a week and after that they will accept refill bookings. this has created serious problem for hundreds of customers in the area. It has not even been 6 months after we submitted the documents and taken the connection. Submitting the documents is not an issue but who will face the loss of not havnig any means of cooking for such a long period without LPG, as this has been done by them without a prior notice. Should Sadguru Gas, INDANE, or some other authority give a solution to this?

I am consumer of triveni gas agency at Gopalpura bypass Jaipur. My last cylinder was delivered on 11 Dec 11 and i want to book next gas cylinder. While booking gas cylinder, staff of gas agency told me that it will take more than 30 days to deliver the cylinder. I asked the reason, they told me that there is no reason, it is a routine and it will take more than 30 days. I asked them to give me Area manager Mr Dixit mobile number. They provided me Mr Dixit Mobile no. [protected]. I tried to ring up to Mr Dixit through out day on 28 Dec 11 to inquire the reason for inordinate delivery of gas cylinder, but it was getting switched off through out day. May i know the reason?, May i request IOC officials to comment on this complaint and if gas agency is doing something wrong, then please take necessary action against such gas agencies.

Dear,

My complaint is that the cylinder i received was filled with water(can you beilive it?) and not with gas.

What can i do and other consumers can do?

M/s Kripa Gas Agencies, When a new connection is booked, if the person don't have Ration card, the agency call their one staff and he will take Rs.300 to 500 /- and will give a Rs.10/- stamp paper with Notary pubic signed with filling your address. Not only this, if you lost the Original bill, or any thing for all they have a huge value. You pay this you will get your work done. Not only this If you go to this agency please do not expect respect from the staff. Expecilly the old age Be care full. One lady named Lakshmi she always shout on every one good for nothing.

I am customer of Indian Oil Corporation and my Customer No. is 11463 with M/S Sood Gas Agency, Dhangu Road, Pathankot. I am retired Income tax Officer and before my retirement I was posted at Jammu. During my posting at Jammu my old aged mother above 90 years was staying at Pathankot and due to her old age she could not get refil for some time. After my retirement I got reefle from Sood Gas Agency on 15.11.2010, 31.12.2010 and further on 4.3.2011. After that I visited Sood Gas Agency for reefling but every time I was told that your turn for reefle has not yet been come. After some time when I again and again visited the Gas Agency I was told that your connection has been transferred to Jalandhar. When asked the reason, no reply was given but I was sugested to contact Mr. J.P.Lilwan, Dy. Manager, I.O.C Pathankot. I then visited the office of Mr. Lilwan with an application in detail along with necessary documents on 21.09.2011. Mr. Lilwan marked my application for re-activation the connection after verifying the documents and asked me that he is sending your details to Jalandhar office. After some days when the connection was not re-activated I again visited Mr. Lilwan and explain my difficulty. I am time and again requesting the Sood Gas Agency and Mr. Lilwan for re-activation of my connnection but the same has not been re-activated till date. Therefore, it is requested that the I.O.C.Authorities may kindly be requested to re-activate my connection as my family is in difficulty without gas.

Respected Sir/Madam,

(subject :- Late delivary of the cooking gas cylinders by the agencies over here)

Sir i am consumer of the indane gas in mithapur, my consumer number is 05192 and is registered on the name of Jitendra R Barai.
I have a complaint that the gas cylinders are delivered very late by the agencies and we are not getting any response from the registeredt agency office over here, here the agency is on the name of tata co operative stores, every day the office person are changing and we are not getting any reply for the cylinders,
last time i got the cylinder after 45 days and this time the problem is more the last cylinder delivered to me on the 23rd of november 2011, after that on 10th of december i went to register the cylinder again than they told the u can do this after 21 days of the last delivary so i went of 14th of december to book the cylinder they told me that u will recieve it after 12 days, now when i went to complain that still i have not received the cylinder they told me that ur cylinder is not booked and today u book and u will receive the same after 15 days. Half of the days from the month we get the reply that the cylinders are over and there are no cylinders in the godown...
Sir i want to know abt the rules of booking and delivary system and i want to make a legal action to this agency pls revert me how to complete this procedure and thinking to get a positive ans from ur side..
Thanking you,,


SUNNY BARAI...
[protected]

Dear Sir

I noticed that an authorized indane gas agency at solan in himachal pradesh VIPUL GAS AGENCY HOSPITAL ROAD SOLAN HIMACHAL PRADESH MISGUIDE MISBEHAVE WITH SENIOR CITIZEN AND BLACKMAILING OF GAS CYLINDER IN THE MARKET WITHOUT ANY FEAR AND THREATEN the public IF THEY ASK DON,T DO THIS.is misbehaving with people and not provide service to public but
ruled over public which is very sameFUL to administration and H.P. GOVT. as well as Indane gas corporation.

THEREFORE I REQUESTED TO ALL THE AUTHORITIES TO CHECK OR RAID OVER THIS AND IF POSSIBLE CANCEL THE AGENCY BECAUSE PUBLIC FACED PROBLEMS DUE TO THIS AGENCY HOLDER MR. VIPUL GOYAL [protected][protected] DON OF THE CITY.


THANKS AND REGARDS

SANJAY SHARMA

Dear sir,
Sir in Darbhanga there is gas booking by mobile calling but when we are ringing then then they are not replying ,so in morning after 21 days we are going to book our gas then after 1 month then we have to go to godown early morning at 4am in winter season from 20 to 25 km far then the godown
inchare says the truck has not come so we would not get cylinder even though cylinder is in stock so it is ver serios problem.And there is no telephone no. is given to complain indiane gas area manager.sir please consider this problem. i would be very thankful.
gas agency- engeneer gas
tel no.[protected]
laheriasaria ,darbhanga
consumer name- Hrishikesh Mishra
consumer no.-37397
contact no.-[protected]
majhulia, darbhanga

Its a complain about the delivery of expired LPG cylinders by Indane. Please look into the seriousness of the problem. They are not delivering expired LPG cylinders but they are delivering Explosives ready to explore. The cylinders that are expired in 2007 are still in used. The vendors are having no reply for such an act and many of the people are not aware of the expiry of the cylinders which the company is taking advantage. Please look into the matter seriously.

SIR ,
NEARLY TEN YEARS BACK I TOOK MY L P G CONNECTION WITH CUSTOMER NO:KG006703. UP TO NOW I AM USING THE SAME GAS REGULATOR FOR MY STOVE . NOW IT IS LEAKING . SO I WENT TO THE MY DISTRIBUTOR WITH MY CUSTOMER CARD AND REQUESTED TO REPLACE MY REGULATOR. BUT HE REFUSED TO REPLACE IT.
I REQUEST YOU TO ORDER HIM TO REPLACE MY REGULATOR.
THANKING YOU SIR .
YOURS TRULY
C.NARASIMHA SASTRY.

sir,
Mane himanshu gas service (gorakhpur) men gas ki booking 20.12.20 11 ko karai hai parntu abhi tak gas ki delevery nahi ki gai hai. Sampark karne par jankari di gai ki 5.01.2012 ke pahale delavery nahi ki javegi.
Atha aap se vinamr nivedan hai ki gas ki delavery karane ki kripa karen.
Lal bihari tripathi
H.G. S no.-16818 ( Himanshu gas service)
238-v, nakaha no.1, nikat prgyan public school uttari gate
Po. Basaratpur
Jila- gorakhpur

Ganesh Service station Kukatpally (the petrol bunk that comes after crossing jntu) is cheating the customers. I entered the petrol bunk and asked the guy to fill in 1500 rs of petrol in my car. The guy in the petrol bunk was extra friendly and was asking whether i wanted the bill.I said no at first but i asked him to give it.He was also pointing to a hoarding in front of the petrol bunk indicating there are offers for free petrol trying to distract me. When the meter reading was at 700 rs another guy comes in and gives a bill for Rs 1000. During that time the guy pressed a button which jumped the reading from 700 to 1000. I asked him why he put only 1000 and how come the reading jumped from 700 to 1000. He was telling that there was nothing like that. I came home and was searching for complaints on gas stations. There was exactly a similar complaint by another guy in the forum(same 1000 rs ,reading jumped from 700 to 1000,trying to distract by pointing to a hoarding in front).I was in a rage and went to the petrol bunk and asked him to give me the complaint book. The owner of the petrol bunk called the guy and scolded him and asked to fill another 300 rs.

I suspect the owner,gas station people are all involved in this. They are thieves. Please take action against them