Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir/Mam, On 26th November 2011, I received my last booked cylinder. Technically, I should be able to book the next cylinder after 21 days from 26th Nov. i.e. from the last date I got the cylinder. On 17th December 2011, when I went to the Indane office situated on Roadways Bus Stand road, Bikaner, they refused to book my cylinder and said that they didn't received the token from the delivery boy on time and the same token was received by them on 8th Dec. 2011. Therefore they will not issue the cylinder before 29th Dec. I showed the entry of 26th Nov. in Domestic Gas Customer Card. The guy sitting of window No. 1 said that the cylinder will be booked on 29th Dec. 2011 only but I'll get the cylinder withing 3-4 days after booking. On 29th Dec. 2011, i.e. today when I went there for booking the cylinder, they said that cylinder will be booked today but I can get the cylinder after 15 days from now. When showed them the Domestic Gas Customer Card, and reminded them about what they had said earlier, they said this is the procedure and they can't help it even if it is their fault. When I said I'll forward a complaint against you, they, in a very careless manner, said- "Kar do complain."
Therefore I request you to please look into the matter as soon as possible and take appropriate action against the people concerned.
Thank you in advance

I have an LPG connection from Sri Sadguru Indane Gas, Kodichikanhalli, Bangalore (customer no 73) . My name is Ram Kalyan Sar (#2334 Janapriya Lake View apartment, Kidichikanhalli, Bangalore 560076. They have stopped accepting refill bookings by asking to submit the documents once again, and they say that it is initiated by the Food Office. They have done this without any prior notice. Now, this will take over a week and after that they will accept refill bookings. this has created serious problem for hundreds of customers in the area. It has not even been 6 months after we submitted the documents and taken the connection. Submitting the documents is not an issue but who will face the loss of not havnig any means of cooking for such a long period without LPG, as this has been done by them without a prior notice. Should Sadguru Gas, INDANE, or some other authority give a solution to this?

I am consumer of triveni gas agency at Gopalpura bypass Jaipur. My last cylinder was delivered on 11 Dec 11 and i want to book next gas cylinder. While booking gas cylinder, staff of gas agency told me that it will take more than 30 days to deliver the cylinder. I asked the reason, they told me that there is no reason, it is a routine and it will take more than 30 days. I asked them to give me Area manager Mr Dixit mobile number. They provided me Mr Dixit Mobile no. [protected]. I tried to ring up to Mr Dixit through out day on 28 Dec 11 to inquire the reason for inordinate delivery of gas cylinder, but it was getting switched off through out day. May i know the reason?, May i request IOC officials to comment on this complaint and if gas agency is doing something wrong, then please take necessary action against such gas agencies.

Dear,

My complaint is that the cylinder i received was filled with water(can you beilive it?) and not with gas.

What can i do and other consumers can do?

M/s Kripa Gas Agencies, When a new connection is booked, if the person don't have Ration card, the agency call their one staff and he will take Rs.300 to 500 /- and will give a Rs.10/- stamp paper with Notary pubic signed with filling your address. Not only this, if you lost the Original bill, or any thing for all they have a huge value. You pay this you will get your work done. Not only this If you go to this agency please do not expect respect from the staff. Expecilly the old age Be care full. One lady named Lakshmi she always shout on every one good for nothing.

I am customer of Indian Oil Corporation and my Customer No. is 11463 with M/S Sood Gas Agency, Dhangu Road, Pathankot. I am retired Income tax Officer and before my retirement I was posted at Jammu. During my posting at Jammu my old aged mother above 90 years was staying at Pathankot and due to her old age she could not get refil for some time. After my retirement I got reefle from Sood Gas Agency on 15.11.2010, 31.12.2010 and further on 4.3.2011. After that I visited Sood Gas Agency for reefling but every time I was told that your turn for reefle has not yet been come. After some time when I again and again visited the Gas Agency I was told that your connection has been transferred to Jalandhar. When asked the reason, no reply was given but I was sugested to contact Mr. J.P.Lilwan, Dy. Manager, I.O.C Pathankot. I then visited the office of Mr. Lilwan with an application in detail along with necessary documents on 21.09.2011. Mr. Lilwan marked my application for re-activation the connection after verifying the documents and asked me that he is sending your details to Jalandhar office. After some days when the connection was not re-activated I again visited Mr. Lilwan and explain my difficulty. I am time and again requesting the Sood Gas Agency and Mr. Lilwan for re-activation of my connnection but the same has not been re-activated till date. Therefore, it is requested that the I.O.C.Authorities may kindly be requested to re-activate my connection as my family is in difficulty without gas.

Respected Sir/Madam,

(subject :- Late delivary of the cooking gas cylinders by the agencies over here)

Sir i am consumer of the indane gas in mithapur, my consumer number is 05192 and is registered on the name of Jitendra R Barai.
I have a complaint that the gas cylinders are delivered very late by the agencies and we are not getting any response from the registeredt agency office over here, here the agency is on the name of tata co operative stores, every day the office person are changing and we are not getting any reply for the cylinders,
last time i got the cylinder after 45 days and this time the problem is more the last cylinder delivered to me on the 23rd of november 2011, after that on 10th of december i went to register the cylinder again than they told the u can do this after 21 days of the last delivary so i went of 14th of december to book the cylinder they told me that u will recieve it after 12 days, now when i went to complain that still i have not received the cylinder they told me that ur cylinder is not booked and today u book and u will receive the same after 15 days. Half of the days from the month we get the reply that the cylinders are over and there are no cylinders in the godown...
Sir i want to know abt the rules of booking and delivary system and i want to make a legal action to this agency pls revert me how to complete this procedure and thinking to get a positive ans from ur side..
Thanking you,,


SUNNY BARAI...
[protected]

Dear Sir

I noticed that an authorized indane gas agency at solan in himachal pradesh VIPUL GAS AGENCY HOSPITAL ROAD SOLAN HIMACHAL PRADESH MISGUIDE MISBEHAVE WITH SENIOR CITIZEN AND BLACKMAILING OF GAS CYLINDER IN THE MARKET WITHOUT ANY FEAR AND THREATEN the public IF THEY ASK DON,T DO THIS.is misbehaving with people and not provide service to public but
ruled over public which is very sameFUL to administration and H.P. GOVT. as well as Indane gas corporation.

THEREFORE I REQUESTED TO ALL THE AUTHORITIES TO CHECK OR RAID OVER THIS AND IF POSSIBLE CANCEL THE AGENCY BECAUSE PUBLIC FACED PROBLEMS DUE TO THIS AGENCY HOLDER MR. VIPUL GOYAL [protected][protected] DON OF THE CITY.


THANKS AND REGARDS

SANJAY SHARMA

Dear sir,
Sir in Darbhanga there is gas booking by mobile calling but when we are ringing then then they are not replying ,so in morning after 21 days we are going to book our gas then after 1 month then we have to go to godown early morning at 4am in winter season from 20 to 25 km far then the godown
inchare says the truck has not come so we would not get cylinder even though cylinder is in stock so it is ver serios problem.And there is no telephone no. is given to complain indiane gas area manager.sir please consider this problem. i would be very thankful.
gas agency- engeneer gas
tel no.[protected]
laheriasaria ,darbhanga
consumer name- Hrishikesh Mishra
consumer no.-37397
contact no.-[protected]
majhulia, darbhanga

Its a complain about the delivery of expired LPG cylinders by Indane. Please look into the seriousness of the problem. They are not delivering expired LPG cylinders but they are delivering Explosives ready to explore. The cylinders that are expired in 2007 are still in used. The vendors are having no reply for such an act and many of the people are not aware of the expiry of the cylinders which the company is taking advantage. Please look into the matter seriously.

SIR ,
NEARLY TEN YEARS BACK I TOOK MY L P G CONNECTION WITH CUSTOMER NO:KG006703. UP TO NOW I AM USING THE SAME GAS REGULATOR FOR MY STOVE . NOW IT IS LEAKING . SO I WENT TO THE MY DISTRIBUTOR WITH MY CUSTOMER CARD AND REQUESTED TO REPLACE MY REGULATOR. BUT HE REFUSED TO REPLACE IT.
I REQUEST YOU TO ORDER HIM TO REPLACE MY REGULATOR.
THANKING YOU SIR .
YOURS TRULY
C.NARASIMHA SASTRY.

sir,
Mane himanshu gas service (gorakhpur) men gas ki booking 20.12.20 11 ko karai hai parntu abhi tak gas ki delevery nahi ki gai hai. Sampark karne par jankari di gai ki 5.01.2012 ke pahale delavery nahi ki javegi.
Atha aap se vinamr nivedan hai ki gas ki delavery karane ki kripa karen.
Lal bihari tripathi
H.G. S no.-16818 ( Himanshu gas service)
238-v, nakaha no.1, nikat prgyan public school uttari gate
Po. Basaratpur
Jila- gorakhpur

Ganesh Service station Kukatpally (the petrol bunk that comes after crossing jntu) is cheating the customers. I entered the petrol bunk and asked the guy to fill in 1500 rs of petrol in my car. The guy in the petrol bunk was extra friendly and was asking whether i wanted the bill.I said no at first but i asked him to give it.He was also pointing to a hoarding in front of the petrol bunk indicating there are offers for free petrol trying to distract me. When the meter reading was at 700 rs another guy comes in and gives a bill for Rs 1000. During that time the guy pressed a button which jumped the reading from 700 to 1000. I asked him why he put only 1000 and how come the reading jumped from 700 to 1000. He was telling that there was nothing like that. I came home and was searching for complaints on gas stations. There was exactly a similar complaint by another guy in the forum(same 1000 rs ,reading jumped from 700 to 1000,trying to distract by pointing to a hoarding in front).I was in a rage and went to the petrol bunk and asked him to give me the complaint book. The owner of the petrol bunk called the guy and scolded him and asked to fill another 300 rs.

I suspect the owner,gas station people are all involved in this. They are thieves. Please take action against them

have got transfer from Sangli to Chinchwad pune the staff have misbehave and did not provide service when we went to office 3:45 pm on dated 23-dec-2011, we request them please process our request of transfer case since we have small child and we are new also in the city, they said directly no with excuse of " we do not have staff".

Next day they have opened office by11:45 AM with reason they forgot shutter key somewhere, many customer waiging infront of the shop approximately 10-12, my number came at 1:00 pm. they have taken Rs. 3750/- total amout without any payment reciept and handed over 2 gas silender and regulator to me.

I myselt had hired auto and went to my home with 2 filled silender and carried both silender myself on 3 floor,

I had paid all the amout including installation but person for installation did not provided till eve.

my no 297
Roshan sontakke
Add : Saubhagya appartment, 3rd floor, 23A, chikhali pradhikaran, pune.
Contactno : [protected]

I am a registered user of Indane Gas. My consumer number is 25643 and it is registered with "Blossom"S Enterprises, Model Town, Delhi. Today, Dec 24, 2011 I got an sms from Indane Gas on my registered mobile number that we have booked your refill request with booking no[protected]. However I never made this request. Upon checking my online account, I came to know that the request was made through IVR with reference number 13603845 on Dec 15, 2011 at 7:44 pm and the caller ID was [protected].

I tried to log my complaint at Indane Gas offical site, but every time I got an error message "Error while inserting into master complaint table. Exiting now."

I request you to please resolve this issue asap.
Since I never made any refill request, please terminate this refill request immediately. Please also note that my registered mobile number with indane gas is [protected].
I always make my refill request through my online indane account, thus I request Indane gas not to book any refill request that come through from IVR.

I booked my Cooking Gas Cylinder through Online booking on 2/12/2011 and booking no. was 241230 in the name of Tina Singh after that message came that Gas delivered but till date gas not delivered.Then I complaint at IOC toll free no. [protected] after that message came Complaint No 242397 resolved. After all gas not delivered and our Gas Agency Rajdhani Agency says we are not able to do any thing.Our Distributor Ph. No is[protected]. It is the racket which sold the consumer Gas in black to another.
Pl advice that what to do. I am ready to go upto higher level, if you arrange the details regarding the same

Your's
Haridarshan Singh
[protected]

Dear sir
I have gas connection of my name Abhishek Ranjan (connection no - 22365) in jaiswal gas service, Golmuri, Jamshedpur, Jharkhand. On 8th Dec 2011 I have booked cylinder after passing of stipulated time of 21 days over telephone having seril no. - 2252. Many times i have enquired to the agency for my gas but till now i haven't got my cylinder. Therefore i request you to pls. look forward my complain.


Thanking you

Regards
Abhishek Ranjan
Jamshedpur
Mob. - [protected]
Email - abhi.[protected]@gmail.com

Dear Sir,

I am customer with Indane gas vide consumer No.18573 with shahi Automobiles Gas,Delhi since last 20 yrs.back. I am booking Online & IVRS
No.[protected] also 5/6 times & many complaints etc. more than 1 month past I am not received my refill cylinder todate. I am facing this type
of problem last four months. Sir, I am facing lot of problem in this regard. I am asking to my distributor replay is your receipt is not receicved.
Kindly look in my matter and delivered my cylinder at the earliest. Your early action in this regard highly appreciated.

Regards & Thanks
Manoj Kumar,
7-A,DDA Janata Flat,
Mangalapuri,
Palam, New Delhi-75.

Sir,

I am a consumer of INDIAN Gas since 9 years. I have a gas connection for residential purpose & the details are as follows.

My Name: - VINESH D. GUJARKAR
My Address: - S-13, YASHWANT APARTMENT,BORKUTE LAYOUT, NARENDRA NAGAR, NAGPUR- 440015.
My Contact No.:- +91 [protected]
My Consumer No.: - 11630
Distributer Name: - M/s OM DOMASTIC GAS & APPLIANCE,
Distributor Address: - 67, SAKET Nagar, RING ROAD, NAGPUR-440015
Distributor Telephone No.:[protected] / 2782555

I get this connection from HP but due to some policy matter without any information HP transfers this connection to INDIAN.

This current distributor never pickup phone. When we personally visit their they are not attend properly not even book proper number.

At the end when number is booked they never delivered Rifil GAS Cy lender after continuous followup of one month they delivered with extra charged.

Mostly consumers fade up by all this things.

May I request you to kindly help me in getting a refilled bottle at the earliest with proper system?

Thanking you.

Dear Sir.,

I GOT MY DBC CONNECTION NO. [protected] ON 9 November., 2011. (DOMESTIC - DOUBLE - CONSUMER NO. - 5559 ) TRANSFERRED TO MAINPURI - 205001 FROM POWAYAN INDANE GAS SERVICE , RAM LEELA ROAD , KATRA BAZAR , Katra Bazar , Powayan... PIN - 242401.. Tel. : [protected], [protected]. CODE - 236791....ON 9 November., 2011. I MADE CONTACT TO BHARAT GAS AGENCY , STATION ROAD ,. MAINPURI - 205001 ( UTTAR PRADESH ) PERSONALLY ON 15 November., 2011 ... THE OFFICE BEARER TOLD ME TO COME NEXT DAY WITH REGISTERRED ENVELOPE FOR GETTING THE CONFIRMATION FROM THE MOTHER AGENCY . MEAN TIME THE DISTRIBUTOR HAPPENNED TO COME TO MAINPURI AND HE, ON SPOT CONFIRMED THE TV TO MAINPURI ....AND AFTER THAT I WAS TOLD TO COME ON THE AGENCY FOR TAKING THE CONNECTION ON SUNDAY ( 20/11/2011 ). BUT THE OFFICE BEARER TOLD ME A NEW FICTION - YOURS CYLINDERS + REGULATOR HAVE NOT YET BEEN SENT US BY INDANE GAS SERVICE ( INDIAN OIL CORP. LTD. ) POWAYAN INDANE GAS SERVICE AND AS AND WHEN THEY SEND US YOUR CYLINDER WE SHALL GIVE YOU .
PLEASE LOOK INTO THE MATTER AND DIRECT ME SO THAT I COULD HAVE MY CONNECTION FROM BHARAT GAS SERVICE ., STATION ROAD ., MAINPURI - 205001 SHORTLY ....

YOURS FAITHFULLY.,
SHAHID KHAN.,
S/O, MR. SIKANDAR KHAN..

E-MAIL ID :--- [protected]@gmail.com
DATE -- 21 DEC., 2011