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Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 8%
Submit a Complaint
10175
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1307
down
668


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
8%
Complaints
10175
Pending
0
Resolved
840
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (1307)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indane Gas Agency, Noida — Mrs Agnihotri is so rude

 Prabhat
We have gas connection frm AGNIHOTRI GAS AGENCY, SEC 37, NOIDA.
The owner MRS AGNIHOTRI is not behaving good wid customers.she...
Complaint comments  Comments  (35)

 Ved P Saxena
I had booked for domestic gas cylender nearly 10 days ago. On contineously following up the matter with M/s Commander Gas Service, Rajaji Puram, Lucknow where my connection no. 7710R is registered, the gas has not been supplied so far.

Last time too the cylender supply was delayed by 6 days.
Very poor service.
Genuine complaint. Many times it has been observed that the quantity of gas in cylender is not upto mark. It is less by 2-3 kg per sylender. On making objection either gas supply is delayed or vendor prepares to compensate the deficiency in quantity by paying money in stead of preferring compalint.
I have connection no 21039 from your dealer PAYAL GAS Tel no 23867789.The service of the dealer is very poor.I always go to book my cylender but they give always reply that your cylender has been delivered, and I do not get the cylender.as on today I have no cylender.please look into the matter, and take suitable action against them.
Dear Sir,

I am an Indane gas consumer with No.8247 With Indane gas agency bearing name Ananthapuri Indane services, Trivandrum -695001. My gas cylinder was leaking throughout the day and my complaint was registered on[protected].30 A.M was not attended till[protected].30 A.M . By the time the service staff reached my residence the whole LPG in the cylinder got leaked and the cylinder was empty. By mere luck there was no accident.I clearly admit that I am not satified with the service proved. I would like to get compensation for the loss I suffered due to deficiency in service by the service provider. Kindly advice.
Yours faithfuly,

P. Viswanathan
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    Indane Gas — Miserable service by REN Gas Agency at Mysore

     S R Chandramouli
    INDANE GAS CONSUMER NO.: RA/24233
    REN AGENCY, MYSORE, TELEPHONE NO.:[protected]
    DISTRIBUTOR CODE : 1595341
    Complaint comments  Comments  (10)

     Gurvinder Singh
    This is regarding Retail Outlet of IOCL named M/s. Rabra Synergies, Faridkot (Punjab). 2-3 times i get fuel in my 2 wheeler from there and everytime i need to visit machenic and he told me of mix of water in petrol. I visited the outlet and asked for complaint book they denied it can u tell me where i can forward my complaint or to whom i should contact.
    In Chennai, I have noticed that, if I ask to fill full tank petrol in my car, initially, they set the meter in such a way that the reading will be 200 Rupees (and they say that they filled for 200 rupees). Later once again they set the meter and fill the full tank.
    One day I specifically told the guy not to do like that. Set the meter in such a way that, full tank petrol should be filled in one stretch. He agreed and another guy started to fill petrol in my car. He did the same way as before. Then I shouted at him. Then he admitted that, he didn't fill the petrol before, and the setting is like that. Later he filled full tank.
    Previously also, they are not filling petrol for the extra 200 rupees. They just show the gun and the meter will be running. Second time they fill petrol. ie, 200 rupees loss for the consumer.
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       ASHOK KUMAR
      dear sir/madam,
      My coustomer NO. is 18258 of choudhary gas distributors Dhanbad. I am facing a lots of problom in refiling indane gas. For example I booked for refiling gas on 02/10/07 and thay delivered me on 05/11/07 being cash memo No 40551 dated 24/10/07.Plz take necessary action at your end so that we can get regular and timely suffly of your gas.

      Thanking you
      yours faithfully
      Ashok kumar
      dear sir/madam,
      My coustomer NO. is 18258 of choudhary gas distributors Dhanbad. I am facing a lots of problom in refiling indane gas. For example I booked for refiling gas on 02/10/07 and thay delivered me on 05/11/07 being cash memo No 40551 dated 24/10/07.Plz take necessary action at your end so that we can get regular and timely supply of your gas.

      Thanking you
      yours faithfully
      Ashok kumar
      Dear Sir/Madam, I have Indane consumer Connection No. 31657 with Agnihotri Gas ,Sector -37 NOIDA. I got gas booked on 01.12.07 by visiting the distributor,s office. It is friday today and even after one week gas is not delivered at my residence in ONGC Colony Sector -39 NOIDA. Nobody attends phone there in the agency or it is busy. It is happening second time.
      Please take some action for this type of service being provided by distributors.
      Thanking you.

      H K Manral , C-27 ONGC Complex, Sewctor -39 NOIDA Ph : [protected].
      I have Indane consumer Connection with Agnihotri Gas ,Sector -37 NOIDA. I wanted to contact the agency but their phone line is always busy. Please provide me agency all landline number.
      Manoj Kumar
      [protected](M)
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         Nishant Kumar
        As a responsible citizen and a vigilant consumer, I like to inform about the false practices and cheatings happening with your customers at Petrol Pump Retail Outlets that Petrol Pump service men are doing, which they have become habitual of, due to the lack of strict action against them. Today at afternoon around 2:45 pm, I went to the IBP Petrol Pump Station, Opposite to MNIT, Jawahar Lal Nehru Road, Jaipur, Rajasthan - 302015, for buying petrol of Rs. 250/-. When I asked about the normal petrol, the service men told me that only the Premium quality is available with them and they do not keep the normal quality petrol. When I was looking at the rolling digits of petrol pump while they were filling up the petrol in my vehicle, I looked at the digits, which showed 4.36 Liters of petrol when they stopped filling the petrol. Then suddenly other man came and stood behind the pump to reset the digits of pump again so that I couldn’t notice their fraud and cheating with me. As per today’s price of Petroleum, they had to provide me around 5.2 liters of petrol, but they filled up only 4.36 liters. And only after my continuous protests, they filled up the balanced amount of petrol, which they earlier tried to somehow steal.
        Immediate and needful action against such fraudulent employees should be taken who malign image of Indian Oil Corporation in the market.
        The same happened to me today (6- mar-09) at IBP Petrol Pump Station, Opposite to MNIT, Jawahar Lal Nehru Road, Jaipur, Rajasthan - aroun 3:30 pm.

        I asked petrolpump service man to fill petrol of Rs 150 and single oil in hero-puch.

        He filled petrol of Rs 100 and charged 16 for single oil pouch. I asked him to give me full petrol. he said that he filled rs. 134 petrol + rs.16 oil = 150 whereas he filled petrol of Rs 100 only. He reset the petrol metre before i could say anything and then started arguing with me. Their behaviour was also very rude. The petrol pump was almost vacant. There was only one customer other than me. They reset the meter as fast as they could do before the customer check the meter properly and can say anything.

        I am refilling my petrol-tank every 3-4 days and of same amount from other petrol pump. I can easily guess how much petrol will my tank have after refilling even without seeing meter. Petrol of Rs 34 matters a lot and shows a significant difference in the petrol-level in tank of Hero-Puch.

        i am feeling very bad and cheated after this incident and have decided not to go to this petrol pump again.

        Immediate and needful action against such fraudulent employees should be taken who malign image of Indian Oil Corporation in the market.
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          Indane Gas — Problem in Booking

           Rajendra Bothra
          I am consumar of Indane gas with Daman Gas Service, Jalandhar, with consumar No. B dgs 18112. I am trying to Book the gas...
          Complaint comments  Comments  (37)

           Neha Mhan Sinha
          hi,
          i have a booking if indane gas from deepshikha gas agency since ten days but as of now i am unable to get a refill of gas. i also went online at their website to register a booking but was of no use. my consumer number is D6644 and it is under the name of Mr P P Sinha. please take my complaint into consideration.
          my address: house no: 115,
          road number 2
          rajendra nagar patna

          Indane Gas — refilling of LPG gas

          i am consumer of the indane LPG gas and my consumer no is 12068 but i am finding the difficulty in refilling the gas . Pls check our connection status and revert me back at soon as posiible or call me at [protected]
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            Indane LPG Gas — Pathetic Services of Indane Jaipur Rajastan

             deepali mathur
            Dear,
            I am a frustrated customer of Indane LPG Gas. Customer No 20717 in name of Salil Srivastava. I am completely...
            Complaint comments  Comments  (52)

             Satish Chandra Duvedi
            Sir,
            I booked the gas before 10 days(21/11/2007) but till date, i do not get cylendar.when i complaint to our gas dealer he is saying why not you change the gas agency & i am unable to give gas because of my boys are not available. so pls suggest me what can i do. my details are as follows-

            Name : Satish Chandra Duvedi
            Connection No. : 32073
            Mobile No. [protected]
            Agency Name : Pal Gas Agency,Kanpur (U.P.) India
            Date : 30/11/2007
            Sir
            My consumer Number is PO1331. SV No is 125731. I got my refill on 01/01/2009 after 21 days of getting the refill I went to book for the next refill.But the agent of my area refused to book for the next refill .According to him he had supplied the refill booked on 30/12/2008 to me on 20/01/2009. but on my passbook the delivery date is 01/01/2009. In this case i can not collect the cylinder through my agency.
            The name of gas Agency is Padrauna Gas Agency, Subhash Chauk, Padrauna Kushinagar. Plz querry and give the solution

            Keshav Nand Kedia C/O
            Geeta Kedia
            sahabganj
            Padrauna Kushinagar
            UP
            India
            My consumer no is.21472 the distributor is Alec Gas Services, 95, Karaneeswarar Pagoda St., Mylapore, Chennai-600 004. My complaint is that I got my refill on 17.01.2009. The agency is refuse to book for refill before 07.02.2009 stating that refill should be booked only after 21 days of getting new cylinder. When I went personally to their office on 07.02.2009 they told waiting list No, 1248 and I have to wait another 10 days to get my refill. What is crietirian for booking refill ? this is my case wheras a friend of mine who belongs to same distributor getting refills without even booking for the same. I think there is system failure on their part. Kindly look in to this and set things right.
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               Anik Pandey
              we have a connection by the name of "Mr. B.N.Pandey " and consumer no. is "DT4396" and Distributer "M/S DEEP GANGA, PLOT No. 134 A, ASHIANA NAGAR, BAILEY ROAD, PATNA-800025."
              We have booked for re-filling of gas, but vendor name "Sunil" delivered empty gas cylinder at noon time to the female member of the house when no any male member is present. But when complained for this act, he did not care and started to threatening.
              there for I request your to take necessary action.

              Thank You!
              gas booki by 10&12 dey dilevari fom aero gas service distributor please 3 dey dilevriy ol gujarat distributor but aero gas service savarkundala to 10&12 dey regular bookig dilevar please 3 dey dilevry...
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                 Madhu Mahajan
                Dear Sir,

                This is to inform you that I am the consumer of Shri Radha Govind GAs Service and my consumer No. is 499... our dealer takes almost 2 weeks time to supply the Gas Cylinder.. i had booked the Cylinder on 20/11/2007 and then again on 27/11/2007 and they have not yet supplied the Cylinder and it becomes really very difficult... and the weight of the cylinder is also not correct.
                Dear Sir,

                This is to inform you that I am the consumer of Shri Radha Govind GAs Service and my Gas No. is SR-17262. The gas booking Clerk of your agency are not receiving the phone for 3 weeks, which is causing great harassment to me to book the cylinder.

                The complete address of your agency is as under:

                Radha Gobind Gas Service
                Shyam Block, Gandhi Nagar
                Delhi.
                Agency's Ph. No.22075114

                So, you are requested to kindly look into the matter and do the needful as early as possible.


                From
                Rajiv Kumar Gaur
                M-[protected], [protected]

                Radha Govind Gas Agency, Gandhinagar, Delhi — lack of response

                Sir/Madam,

                My registration no. is 13856, at Radha Gobind Gas Agency, Gandhi Nagar, Delhi. Ph No.[protected].[protected].

                For last three days I reapetedly called the agency for booking of my gas but found either the phone was busy or nobody lifting the phone. I personally visit the Gas Agancy and found they intentionally engaged the phone. It is not possible for me every time to go personally for booking the gas and causing enough inconvenience.

                So please look into the matter.

                Kingshuk Sarkar
                Dear Sir,

                I have the same complaint.
                i tried to connect them but noone picking the phoe or keep bussy.
                because of this its really very difficult for me even for anyone to booking the gas.
                specialy who is job holder. we cant go to the gas agency again and again.
                so awaiting your action and attention for the same.

                Thanks
                Sanjana
                My registration no. is 18640 in the name of Mr. Amardeep Sharma, at Radha Gobind Gas Agency, Gandhi Nagar.

                Still nobody picking the phone.how can i book my gas.
                This things really getting me irritate.i don think that you people take any action against the complaint.
                i read out the first complain which is sent by Mr. Kingshuk Sarkar on 28/11/08.
                but the problem is still same.
                You should be take action againt the same.
                Awating your reply.
                Sanjana
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                  Indian Oil Corporation Ltd / Cooking Gas — on Leakage of Gas no response from the company

                   Seema Mittal
                  I am consumer no. 18402. Gas supply Agency is M/s Radharaman Gas Services, 72 Gangapuri, Kolkata 93. Today as on 27th November...
                  Complaint comments  Comments  (8)

                  Indane L.p.g. — DISTRIBUTORS BAD BEHAVIOR complaint

                   LILADHAR JAIN
                  SUR,
                  mai indore city ka niwasi hoo. mera consumer no. DI-2493
                  hai. mere distibuters ka ID...

                   S.RAMANATHAN
                  From
                  S.RAMANATHAN
                  “HARIS NIVAS”
                  Plot No.80, Kumaran Nagar 3 rd Cross Street,
                  Behind Hosur Railway Station,
                  Hosur - 635 109
                  Krishnakiri – Dt, Tamil Nadu, India
                  Consumer Number 8316 at Hosur Thirumala Agencies.

                  To
                  The Manager,
                  IOC,


                  Respected Sir,

                  Sub: Lead-time to book gas for an existing additional Cylinder

                  Ref: Consumer Number 8316 at Thirumala Gas Agencies, Hosur

                  I am an Indane domestic gas cylinder consumer having additional cylinder for more than 13 years.
                  Please confirm whether I can book for replacement gas cylinder as soon as the gas in the cylinder gets emptied.

                  Awaiting your reply.

                  Cell - [protected]
                  Email – ramanathan.[protected]@in.bosch.com


                  Thanking you,
                  Yours faithfully,



                  S. RAMANATHAN

                  Place : Hosur
                  Date : 26.11.07
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                     suresh
                    To
                    concern authority
                    1. the gas agency owner in Bansi, Distt. siddharthnagar (Uttarpradesh) showing deficiency of cylinder by black marketting most of cylinders to nearby areas in more prices.
                    2. He also add service charges with out delivering it to home.
                    3. The localised people are illiterate and poor and unable to make a complain against him because he has political background.
                    4. If any new customer goses to him for new connection and it is already approved even though he compell them to by gas stove (although the customer already have gas stove)on higher price of which price in market is very less, and if he is not agrr to buy the stove then he will be threated that there connection will be cancelled.
                    Sir please take appropriate action against these dealer by arrenging a string operation.
                    i have not received the gas refill last 3 month i have booked last 2 month ago
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                      Indane Gas Agency — Not taking the booking or picking up phone calls!

                       hafeez ahmed
                      I have booked my gas on 9th of October 2007 with J.N.Ent., Bangalore so far they have not delivered the cylinder. whenever...
                      Complaint comments  Comments  (12)

                      Indane LPG Gas — Repeated Delay in delivery of gas by M/s Jai Jawan Gas Service

                       shri Gopal agrawal
                      I booked for gas refill dated on 17.11.07.I was assured that gas will be delivered by 20.11.07.But gas has not been delivered...
                      Complaint comments  Comments  (16)

                       shashi
                      hI,

                      We took Indane gas connection in delhi.Now we shifted to KOTHRUD,PUNE.While leaving delhi i had taken the tranfer request for tranfering the gas connection.In pune by gas connection had been transferred,now i want to discontinue the gas connection of INDANE so i went to "sidhi vinayak indane gas Agency, Paud Rod,Near Kinara Hotel,PUne-38" and told him to take back the gas stove which we took at time of gas connection in delhi and pipe and other things.The Incharge of this gas agency(currently we have transferred the delhi to pune gas connection with this agency) refuse to take back the gas stove as well as gas pipe and tell that this can be refunded only and only in delhi we will not take also his behaviour was very rude and he told that we can approach anybody but no one can force us to take these thing back and refund your amount.Please look into this matter as with out discontinuing this connection i will not be able to take another connection as told by other gas agencies.
                      Please do the needful as earliest as possible.

                      Regards
                      Shashi Gupta
                      [protected]
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                         Ajoy Kumar Mitra
                        Dear Sirs,
                        Re:-Con.No:TSV00745,Name of Dealer:NorthEnd Gas Centre,Barasat,Kolkat-700124 (West-Bengal)
                        I have placed an order for refilling of cylinder on 13/10/2007 but till date refilled cylinder is not delivered. Whenever I am asking dealer to deliver they inform that delivery would be given next week.
                        I am alone,so I am requesting them to give tentative date of delivery.
                        Would you please look into the matter?
                        Thanking you.
                        Ajoy Kumar Mitra
                        Dear Sirs,

                        Re:-Con.No:227319
                        Name of Dealer: M/s Chayanika indane gas,
                        Regent estate, NSC Bose Road,
                        Tollygunge
                        KOLKATA(West-Bengal)
                        phone:[protected],[protected]

                        I have placed an order for double cylinder on july 2009 .But Whenever I am asking dealer for double cylinder they inform that delivery would be given next weak.
                        Would you please look into the matter?

                        Thanking you.
                        uttam kumar dutta
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