Indraprastha Gas Limited [IGL] Customer Care
Indraprastha Gas Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
312
COMPLAINTS

Indraprastha Gas Limited [IGL] Customer Care

Indraprastha Gas Ltd.

Address
IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram
New Delhi
New Delhi District
Delhi
India - 110022

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
137
down
44

Fax:
Fax:
+91 11 2617 1860
+91 11 2617 1863
+91 11 2617 1921

Customer satisfaction rating
2%
Complaints
312
Pending
0
Resolved
5
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Indraprastha Gas Limited [IGL] — harassment of consumer by unauthorised closure of complaint with resolution

 mats54 on Jul 25, 2017
Hello,

1. I have recently got a new PNG connection for my flat after more than 5 months of applying at my flat at address Tower 18, Flat 1403, Lotus Boulevard, Sector 100, Noida, UP. On 10 Mar 17 the BP no was generated. However the installation happened only on 21 Jul 17.

2. Notwithstanding the above, I have made 2 requests/complaints for " New Stove Conversion " on successive days. Screenshots of the email acknowlegement are attached herewith.

3. I am escalating the matter as on both occasions the complaint has been unilaterally closed by the person...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — shifting of gas pipe line

 j.k chawla on Jul 25, 2017
With respect to sir I am a IGL consumer my BP no. is 4000152169 and service request no. 9900731799 dated 15/07/2017. despite of several request to shift IGL pipe line fitted n my Neighbour walls on top floor of my home for renovation work is been delayed of my neighbour because of not attending the request.
kindly looking the request and shift the connection urgently regard.

(J K CHAWLA)

(9911286633)...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — bp. no. 4000467649

 Vijay Kumar narula on Jul 24, 2017
I have applied for a gas connection for my home address 16/30 3rd floor subhash nagar delhi 110027. My bp no. Is 4000467649. I have given a chance of 1000rs date 10.01.2017. Chaque no. Is 183338. Of id i bank to your exclutive. Their is no communication from your side. When i asked from your customer care them commuted that chaque is misplaced by them. Or their response is very bad, specially mr. Anurag & mr vipin is very lethargic they are not taking their duty seriously. Pl. Refund my chaque back if their some problems or do need full as soon as possible.
Vijay kumar narula
9868241344....
Complaint comments  Read comments Complaint category House, Apartment Rental

Indraprastha Gas Limited [IGL] — no action taken since 2012 regarding leakage of gas and bill huge amount

 anshulgrover on Jul 24, 2017
Customer grievance cell
Indraprastha gas limited
Igl bhawan, 0
Plot no. 4, community centre,
R k puram, sector – 9,
New delhi – 110022.
Business partner no. 4000136693

Subject : no action taken since 2012 for the complain forwarded for the leakage of gas,
& now disconnected the connection like a thief as they climbed up through pipe on 2nd floor without any permission.

Dear sir,

This is in continuation to our various telephonic calls and written representations also physical meetings @igl office...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — delay in installation

 rohitk297 on Jul 24, 2017
Dear sir,
I have applied for png connection at my resident address (Flat no m-3/b 3rd floor, malviya nagar bp no - 4000514654) in 14th may 2017. Its been 3 months now and i am still waiting for the connection to be install. Every time i call a representative, they say this weekend your connection will be done, but later on they denied saying there are other connections to be done on that particular day. I am literally frustrated by it......
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [IGL] — delay in final installation of png connection and the bad attitude of the department

 shaily singhal on Jul 23, 2017
I have applied for png connection 2 months ago (Lead no.8800346931) the connection has not been installed and we are facing lot of problems. Every time i call to the igl helpline no. The respnse is very bad and specially the behaviour of your officer mr. Puspendra tyagi is very latharzic, he is not taking his duty seriously. I am very much tired and requst you to solve this issue otherwise i am going to sue your department...
Complaint comments  Read comments [1]Complaint category Government Organizations

Indraprastha Gas Limited [IGL] — delay in intsallation

 sant021 on Jul 17, 2017
Dear sir,
I have applied for png connection at my resident address (Flat no 164, vasantkunj e2. Bp n0 - 4000506364) in 4th april 2017. Its been 3 months now and i am still waiting for the connection to be install. Every time i call a representative, they say this weekend your connection will be done, but later on they denied saying there are other connections to be done on that particular day. I am literally frustrated by it....
Complaint comments  Read comments Complaint category Appliances

Indraprastha Gas Limited [IGL] — shifting gas pipeline to outside house

 hemantjoshi2709 on Jul 15, 2017
I am a non png user, despite of several request to shift igl pipeline fitted in my balcony wall to outside of my house. Renovation work is been delayed because of not attending the requests.

Kindly look into the matter and remove the connection line immediately.

Regards,
Hemant joshi
Flat no 10c, pocket b3,
Keshav puram
Delhi 35
9810495042...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — delay in png connection, no response from zonal project office, 25 days passed the due date

 Rahul Rai2016 on Jul 14, 2017
BP #- 4000498848,
Payment cleared on 18th Mar 2017,

I need an genuine answer to my genuine question "WHOM TO CONTACT FOR DELAYED CONNECTIONS"...I was asked by one of the person on phone "connection kisko lagwana hai" (who needs a conneciton) on querying for the delayed connection status and asking for contact person. Is there a place we can go and even connect and get a sensible answer. I am simply being given phone numbers of random people who says I am not responsible for this job or I haven't been assigned this job yet, or number not reachable, switchedd off. Please help....
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — Name change not done till date

 n.chatterjee on Jul 13, 2017
Name change document has been submitted one year back. No action has been taken till date. The complaint had been submitted in main office situated at r. K. Puram branch. The receiving has been kept in record. I am paying the bill regularly in the old name billing. At present i complain for not any action in my favour.in this regard it is requested that kindly do the needful....
Complaint comments  Read comments [1]Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — New connection applied last year in 2016

 NeelamTOMER on Jul 13, 2017
Dear sir/ madam,

This refers to my new connection request against bp no. 4000425283 last year. Yesterday, the team from igl visit at my residence for the connection.
They inform me that the connection is already running at my residence against bp no. 4000302626. First this connection need to get cut then only the new connection will be made.

We would like to request that the connection cutting request against bp no. 4000302626 is already done last year in aug or sep'2016 & only after that new connection request was made.

Even after that 3 times...
Complaint comments  Read comments [2]Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Igl new connection, bp number - 7000132544

 Nikhil Maheshwari_10 on Jul 11, 2017
Hi,

I am a resident (Tenant) of 212a-1 express garden, indirapuram. I applied for igl gas connection about 75 days ago and yet i haven't received my connection. Every week a new contact number is provided to me to enquire the status and they keep on saying that everything will be finalized within a week. I keep on repeating my problem but they are unable to understand the urgency of the matter. Complaint/query section of their website isn't working.
I would like to request authorities responsible, to look into this matter and escalate the process.

Bp number...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Bill not received

 Tdbasra on Jul 11, 2017
B p no. 4000028928. Mobile 9350913006. Tarlochan dass basra. B-109, anand vihar, delhi-110092. No bill received. Even on consumer login, it shows no pending bill. But reading is taken on 20/06/2017. When contacted customer care igl on 11/07/2017. It is told that bill is issued on 30/06/2017. Then why it is not shown online. Please the same and update bill on line to enable me to make payment....
Complaint comments  Read comments Complaint category Business & Finances

Indraprastha Gas Limited [IGL] — Wrong Bill Payment

 Anil H Raval on Jul 8, 2017
Dear Team

I am resident of Ahmedabad Gujarat and having Adani Gas Ltd PNG Household connection with Cust ID # 1000152006.

On 7th of March 2017 I have maid payment for Adani Gas Bill of Rs 673/- through "Chillr" a HDFC Bank's direct banking channel payment utility.

But as per HDFC Bank's confirmation payment credited to Inaprastha Gas Ltd due to wrongly Gas utility company selected by me as Indraprastha Gas Ltd instead of Adani Gas Ltd.

There fore your are requested to please reconcile your bank statement records as on 7th of March 2017...
Complaint comments  Read comments [3]Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Not attending to request for starting new connection

 ramchandra241 on Jul 7, 2017
The pipeline has been laid up to my flat and meter has also been installed. due to some prior commitment, we as a family had to visit our close relative elsewhere and could return on 28 jun only. from then onward, I have been requesting igl staff in delhi every day but no one comes to connect the png pipeline from metre to the gas stove. whenever I ring up the numbers of igl, either it is not attended or the person attending the phone call gives number of some person to contact. when that some person is contacted, he takes all the detail like address etc but never attends to the complaint. In this...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Connection not received

 karkishore on Jul 7, 2017
Had applied connection on april 2017, physical verification done immidietly by your staff as already my society and my block has png connection till now i have not any information regarding my connection, my lead no-8800344514, payment has been already deducted long time ago.When i submitted my connection forms i have been promised within 90 days you will get your connection but 90 days already passed nothing happened....
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Unable to trace details of new connection......rude behaviour of staff

 mirakash on Jul 6, 2017
We had applied for a new connection in nov 2014. We are yet to receive the connection.
Due to certain unfortunate reasons we could not follow up earlier.
We have the form no and details if cheque given. Bp number is not available.
While trying to speak with the customer service department they refuse to help stating that we should give mobile number or bp no or email id.
At the time of registration we were not in possession of any mobile, hence no mobile number was given. Only landline was provided.
Request you to please trace the same and help in getting a new...
Complaint comments  Read comments [1]Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Connection not being put

 sharadrashmi on Jul 6, 2017
With reference to BP no.5000094295 generated on April 20th...till date my connection has not been put.It is a ridiculous state of affairs.Your installation team comes to check the site and ask us to remove the window and the geyser which was done the very next day.Now it s been a month and numerous phone calls also hv no effect.Nobody cares to come and we re given weird excuses that it s raining or some pipe not available.Why r we being made to suffer like this????...
Complaint comments  Read comments [1]Complaint category Other

Indraprastha Gas Limited [IGL] — New connection Registered for more than 3 months

 Jai Guru jI on Jul 5, 2017
IGL new connection applied in March 2017 for 4 floors of the house no 133 Kohat enclave Pitampura New Delhi 110034 Till Date installation not done . Site inspection done and payment was made inMarch 2017 . BP no of floors are 4000497237. 4000497108. 4000497506. 4000496655 Please expedite and help us to get the IGL connection installed . Sunil Bakshi email id sunilbakshi59@gmail.com M no 9811383927...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Bill is too high

 Anil duggal on Jul 5, 2017
Sir
I have a pipe line gas connection in Jang pura Extention.My BP No is 4000328536 . I am getting bill too high . Last time I paid 2 time bill that's why
They were adjusting that amount. This month they send me bill which is 6685/-
They have written that previous balance is 5494.69. This month charges are 1050.25. I can't understand how you people are charging . We are only 2 people & one servant . How can we consume this Much gas.
I request you please take an action and send me the proper bill so that I can pay this bill .
Thanking you
Your's sincerely...
Complaint comments  Read comments Complaint category Gas Stations

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