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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Last updated Sep 25, 2023
Complaints 1713
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Indraprastha Gas Limited [IGL]
Customer Service Contacts

Indraprastha Gas Limited [IGL] Phone Numbers

Phone
+91 11 4607 4607
848
310
Fax
+91 11 2617 1860
+91 11 2617 1863
+91 11 2617 1921

Indraprastha Gas Limited [IGL] Website

Indraprastha Gas Limited [IGL] Head Office Address

IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram
New Delhi
New Delhi District
Delhi
India
110022

Indraprastha Gas Limited [IGL] reviews & complaints(1713)

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T
taru11294
Sep 25, 2023
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Address:new delhi

My bp no; [protected] for new connection it taken more time and delay almost 4 months customer care deny my problem from last 1 month no clarification they given how much time it will take
Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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    G
    Girish Chander Bhatt
    from Rohini, Delhi
    Sep 12, 2023
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    IGL/PNG BP. No.[protected] stands in the name of my wife Amita Bhatt requested for permanent disconnection (from old premises A1/643 Sector 6 Rohini Delhi)on 23 Aug 23 vide Service request No. [protected] followed by another Service request vide No. [protected] and too many emails and personal contact to customer care but sorry' to say that first service request closed without any action and falsely informed through email. My meter is installed outside and security hazard is also there as we have shifted to new premise and timely informed to your office. I request, being Sr. Citizen to please disconnect connection permanently and security amount be refunded and credited in to my account which is mentioned in cheque deposited at the time of taking connection.
    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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      D
      Deepak
      from Lucknow, Uttar Pradesh
      Sep 8, 2023
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      Address:Delhi

      I am a senior citizen and was living alone in my residence before Covid however I shifted with my Son to his residence due to lockdown and infrequently visiting my residence for last 3 years with very low usage of IGL gas connection. I have raised multiple request with IGL to temporary disconnect the connection to avoid Billing but they have ignored more than 10 such requests in last 3 years and raising Bills on minimum usage which is higher than any Bill paid till date for last 20 years! They have been sending threatning messages for permanent disconnection and keep sending inflated monthly bIlls by completing ignoring meter readings. I have written multiple Emails in this regards to the only customer care Email ID and thru their Portal which end up with same support staff raising Bills and sending threats. It seems their is no escalation process followed and there is no one accountable for open harassments caused to customers. Appreciate if somehow this harassment can stop and Bill can be corrected for BP No.- [protected]
      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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        D
        Deepak
        from Lucknow, Uttar Pradesh
        Sep 8, 2023
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        I am a senior citizen and was living alone in my residence before Covid however I shifted with my Son to his residence due to lockdown and infrequently visiting my residence for last 3 years with very low usage of IGL gas connection. I have raised multiple request with IGL to temporary disconnect the connection to avoid Billing but they have ignored more than 10 such requests in last 3 years and raising Bills on minimum usage which is higher than any Bill paid till date for last 20 years! They have been sending threatning messages for permanent disconnection and keep sending inflated monthly bIlls by completing ignoring meter readings. I have written multiple Emails in this regards to the only customer care Email ID and thru their Portal which end up with same support staff raising Bills and sending threats. It seems their is no escalation process followed and there is no one accountable for open harassments caused to customers. Appreciate if somehow this harassment can stop and Bill can be corrected.
        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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          N
          Nitish0402
          from Delhi, Delhi
          Aug 27, 2023
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          Address:Vasant Kunj Delhi

          I had applied for a new IGL connection at Vasant Kunj Delhi via BP number [protected] however even after two months and multiple follow ups there is no clue about when the connection will be installed.
          IGL customer care tells the same story every time that we have escalated your case and you will get response soon but there is no feedback whatsoever. This is the situation when there is IGL connection from previous owners already coming outside my kitchen window.

          The attitude and service of IGL is the worst among any utility service providers in India.

          Please help resolve this.
          Nitish Nanda
          IGL BP No: [protected]
          Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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            P
            Pan99
            from delhi, Delhi
            Aug 25, 2023
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            Address:Delhi

            I am Writing this mail kind for your information that i am facing Connection issue problem since 2019 to till now, not yet taken any action by IGl team & by their contractor who are working in our area, I am many time complaint of my connection issues. my last complaint no: [protected], & BP no:[protected]., please resolve my connection problem. i hope you will take an neccessry action
            Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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              L
              lokeshhanda
              from New Delhi, Delhi
              Aug 25, 2023
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              My BP number is [protected]
              Its is sec 2 dwarka. I have been requesting for the reconnection, which was disconnected for renovation purposes. Its been more than 22 days but the request is falling on deaf ears. Whenever i contact the helpline, they say we are sorry and we will send the person on priority basis and the issue will be resolved in 1-2 days but there is no call and no visit. The person who is in IGL office in dwarka, ( i got the number from the person who had come for disconnecting while renovation was going on) everyday says i will send the person tomorrow and on tomorrow there is unavailability of the team and that ‘tomorrow’ never comes. Its been so frustrating that i cannot shift to my renovated apartment just because of the lack of services from IGL. I feel like literally abusing but i am keeping the restraint, as i dont want to stoop to that level.
              If there is someone who is reading this complain and can help me out, please do.
              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                D
                Dipali Khanna
                Aug 17, 2023
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                Bill Not As Per Consumption

                We got the connection done in the month of October. For the first few months, we received the bill ranging from[protected]. In the month of Feb, we received a bill of Rs. 19000 (which is way too high in comparison to our consumption). We filed multiple complaints, someone came to check and told us that was a leakage and fixed it. From that month, we started receiving bills in normal amounts (ranging from[protected] again but the Rs. 19000 wasn’t...
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                H
                hiteshkr.mishra
                from ghaziabad, Uttar Pradesh
                Aug 16, 2023
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                Address:Ghaziabad

                I have applied for IGL connection in 2019, meter installation was completed in 2019 but the connection is not energized yet.
                i had complaint many times (more than 5times in last 1 month) in IGL but no one is listening the issue. each complaint is getting closed without resolution.

                BP no. is [protected]
                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                  I
                  iram.dwd
                  from Delhi, Delhi
                  Aug 16, 2023
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                  New connection not installed Application no. [protected]
                  I applied for new connection but its been 2 months and no one has called or connected for the connection. Payment has been made but nobody has contacted for further steps. Pls action ASAP in Sarita Vihar
                  Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                    A
                    ashgar
                    Aug 1, 2023
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                    Address:Sector 3A, 115 Vaishali

                    Hello Team,

                    Greetings of the day!

                    Please find this email as the concern raised regarding gas pipeline issue. It has been 2-3 months already that I have paid Rs 7000 for the gas pipeline connection. However, no action has been taken so far. In the same area other houses already has the connection successfully planted.

                    I am facing so much inconvenience due to the lack of responsibility in your department. I am afraid to say that if this issue is not resolved soon, I would be forced to approach National Consumer Court for further steps
                    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                      A
                      Arun kumr Singh
                      from Delhi, Delhi
                      Jul 31, 2023
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                      Refusing Address and Name Update Request - BP#4000914565

                      Address:E-120, Second Floor, Front Side Flat, Vishwakarma Colony, M. B. Road, New Delhi - 44

                      Hi,

                      I had a PNG connection (BP:[protected] Meter:[protected] at my flat in New Delhi. We have filled the form with the our correct information and document was submitted accordingly. IGL meter was installed with no usage or no connection. while i raised the request, IGL team has confirmed that address and details will be updated once the first bill will be generated but still Address and Name is not correct (Showing wrong...
                      +2 photos
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                      V
                      Vinod S.Bala
                      from New Delhi, Delhi
                      Jul 26, 2023
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                      Address:17/31, Subhash Nagar, New Delhi- 110027

                      This complaint is regarding the payment charged on the BP No. [protected] which is Rs. 25, 963. The amount is on a lot higher side but our usage is next to negligible. Till date no meter reading has been done and vice versa no photo has been demanded from us in order to verify the same. The meter is in the name of Mrs. Vinod Bala Sethi. Kindly do the needful and let us know on what basis bill is being generated. Please make sure the concerned person visit our facility as there are four floors on the same address and all the bills don't relate to the usage. Kindly provide us with the detailed hard copy too.

                      Regards
                      Vinod Bala Sethi
                      [protected], [protected]
                      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                        C
                        ChiragBansal1993
                        Jul 24, 2023
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        My IGL gas connection installed on 20.12.2022 and after a few days it observed a Heavy Gas Leakage that resulted in an unexpected meter reading of 9 Kgs till 28.12.2022.

                        On 29.12.2022, I raised the complaint to IGL to check and fix Gas Leakage. Upon thorough inspection and analysis by technician named Praveen (Contact - [protected]), he found and reported that there was a heavy Gas Leakage in both inlet and outlet connections due to which Meter was continuously running and recorded unexpected units of 9 Kgs in just 8 days since installation.

                        Therefore, I request you to please adjust these abnormal units recorded due to Gas Leakage in my upcoming Bill.
                        Jul 24, 2023
                        Complaint marked as Resolved 
                        My connection was recently installed on 20.12.2022 and after a few days it observed a Heavy Gas Leakage that resulted in an unexpected meter reading of 9 Kgs till 28.12.2022. On 29.12.2022, I raised the complaint to IGL to check and fix Gas Leakage. Upon thorough inspection and analysis by technician named Praveen (Contact - 8750093504), he found and reported that there was a heavy Gas Leakage in both inlet and outlet connections due to which Meter was continuously running and recorded unexpected units of 9 Kgs in just 8 days since installation. Therefore, I request you to please adjust these abnormal units recorded due to Gas Leakage in my upcoming Bill.
                        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                          So, I am continuously receiving an estimated invoice for my meter no: ZEN00011185/0818 and BUSINESS PARTNER NO. [protected] because the current meter reading is less than the last bill with actual meter reading (which was wrong reading btw).

                          For which I am not paying any bill and constantly trying to explain to the executives calling and asking me to pay that why this bill is not valid and how I have already paid extra amount...
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                          A
                          anilchanchal
                          from Delhi, Delhi
                          Jul 22, 2023
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                          Address:Delhi

                          This is regarding BP number [protected] allocated to Monika. One wrongly and over inflated bill was generated which was not paid by me. The disputed bill was being forced on me and repeatedly asked and harrassed by various means to pay wrong bill. I asked them to please rectify the bill so that I can pay as I'm regularly paying for my other two connections. Despite my plea the they overheard it and sent me legal notice. Kindly do the needful. Mobile-[protected]
                          Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                            M
                            Monikagautam
                            Jul 22, 2023
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                            Latest meter reading not taken by your staff till date. Customer helpline useless& incompetent .Do not hear the consumer& are not competant enough to address the concern.Have interacted with at least 3 persons, excuse given is server is down
                            We shall arrange a call back Complaint # closed without any resolution. Today the person at the helpline was not willing to address my concern.Kept me on hold & disconnected my call without making me speak to his senior & sharing his name & no since he was incompetent to address my request.A bunch ontrained people at the helpline is unacceptable. Appreciate that ur staff visits our mailing address immediately & Takes the reading B P No is [protected] ...Please respond immediately since I refuse to pay any penalty since this is a concern at ur end...A case of poor service...Dissatisfied Consumerand wrongly sent me legal notice
                            Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                              V
                              Varun1607
                              from Indirapuram, Uttar Pradesh
                              Jul 19, 2023
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                              I applied for new connection but its been 3 weeks and no one has called or connected for the connection. Payment has been made but nobody has contacted for further steps. Pls action ASAP in Indirapuram.
                              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                U
                                Usha goyal m2k
                                from Delhi, Delhi
                                Jul 17, 2023
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                                Address:Azadpur

                                Dear sir mam,

                                My lpg acc no. [protected] it's pending for activation from last 1 month we are calling daily basis customer care executive giving a new dated all time but still my connection not activated
                                Problem is
                                Have connect pipe to gas burner and a spring pipe leak
                                So pl igl get it done ASAP..
                                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                  K
                                  Kishore kathuria
                                  from Delhi, Delhi
                                  Jul 17, 2023
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                                  Kindly update my mail ID on my bill
                                  Bill -[protected]
                                  Name - Uttam Singh
                                  Mail ID to be updated - [protected]@gmail.com
                                  Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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