Indraprastha Gas Limited [IGL] Customer Care
Indraprastha Gas Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
775
COMPLAINTS

Indraprastha Gas Limited [IGL] Customer Care

Indraprastha Gas Ltd.

Address
IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram
New Delhi
New Delhi District
Delhi
India - 110022

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
561
down
197

Fax:
Fax:
+91 11 2617 1860  
+91 11 2617 1863  
+91 11 2617 1921  

Customer satisfaction rating
2%
Complaints
775
Pending
0
Resolved
17
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Indraprastha Gas Limited [Igl] — service

 aish venkat on Apr 16, 2019
Igl has the most horrible service so far. We are highly disappointed. We live in paschim vihar. Yesterday, our pipeline broke. We called for indraprastha gas ltd emergency services, yet the numbers were busy. When finally we managed to contact a person from igl, and asked him to come immediate and repair the pipeline (Or fit a new one, which was a 'mandatory service' included in the igl services), since gas leakage (Had it happened in case), could have posed a serious threat, the person responded very rudely first of all, and second, without giving us a chance to explain the problem, he immediately...
Complaint comments  Read comments Complaint category Utility Services

IGL — no reply// delay in installation of new connection ref-6000075536

 Savitendra Kumar on Apr 16, 2019
Have applied for new connection in dec-18 and submitted all the required documents along with a cheque of 6000, which is installation charge, got a confirmation on 5th jan with the mentioned ref. No. A guy named dherendra called in jan only and confirmed that the connection will be installed in next 3 days. After 3 days he stopped picking call and till date he is not picking the calls. Its being more then 3 month it is yet not installed, called several times to customer care every time they just assure that the matter will be shorted soon. Please take some necessary action for the same....
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [Igl] — wrong installation

 Rohit25137 on Apr 15, 2019
Respected authorities
My name is rohit gupta residing in multani mohalla, rani bagh. I have a stationery shop in multani mohalla where ur contractor installed pipeline with close to my shop's shutter.
I just want to say that IGL
Pipeline has been installed in front of my shop without my consent. It depletes the look of shop and looks extremely unavoidable. It will also raise a problem for me in future because I m planning to extend my shop. And ur gas pipeline will create a big problem for me.At this time it can be changed because LPG has not been released yet.
There...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [Igl] — your employee lokesh

 Sanjay 54 on Apr 14, 2019
Dear sir/madam
Myself sanjay pandey resident of e-175 gulshan ikebana sector-143 noida..
On 7/04/19 your person mr lokesh (Mob - [protected]) came to my house to connect the igl connection he modify my gas stove but there is some problem rise when he is mosdifying the gas stove i asked him kindly rectify the same he told me that he will come next day but unfortunately he is not picking my phone also not giving any response.. So we can't use the gas stove properly.

You are requested to solve my issue and take the necessary action against him so other people can get the...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [Igl] — incorrect pipeline installation

 Gurbachan1984 on Apr 7, 2019
Pipeline has been installed in front of my house without my consent. It depletes the look of house and looks extremely auckward/shabby.
There is space at the corner of houses. Why wasn't the pipeline installed from the corner sides.
Need to uproot the pipeline already installed in front of my house without my consent and put it correctly at another place....
Complaint comments  Read comments Complaint category Neighbours

Indraprastha Gas Limited [Igl] — no response from igl for new gas connection

 sanju80 on Apr 6, 2019
Dear sir/madam,

Before around 4 months back one camp was held in brij vihar gzb for new igl gas connection. I also gave check and kyc documents to get new gas connection. But still now no responce from igl. People came 3-4 times of igl to give us new connection. But always they said kal tak lag jayega. I dont know unki kal kab tak ayegi. I gone to there office in rampuri also. I told them this story that people are coming from igl and they said kal lag jayegi gas but why they are not giving new gas connection. Then they gave me one number of mr gupta je. I called gupta je. Gupta...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [Igl] — delay in connection & bp no- 4000772885

 Sachinmittal203 on Apr 6, 2019
My bp no is [protected], i have applied on 1st jan for the png domestic connection. Till date no connection has been installed. Whenever i call igl customer care, they confirm that connection will be installed in 1 week and had given me dates also but nobody visits on those dates. Customer care given me contact no - for installations - [protected], but this number never responded to my calls.

I have been following up with igl for more than 1 month but there response is very poor. And they keep on sharing one number after another but dont resolve the issue.

Please support...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [Igl] — regarding not installation of new connection

 DrRahul Sharma on Apr 5, 2019
I have received bp no. [protected]. Submmited offer fee 250 yet not installation of connection, so many times i complained the person concerned in this area, but they are not providing satisfactory answer or activity, i m sorry but such kind of working makes bad impression in society and defame the company, it has been half an year period of time, the persons on behalf of company are not in a capacity to resolve such kind of problem, kindly look in to the matter so that connection may be instal at my place....
Complaint comments  Read comments Complaint category Education

Indraprastha Gas Limited [Igl] — receiving the message for the bill after due date

 sanjiv rajan on Apr 5, 2019
I am recieving the message regarding the bill after the due date. This practice is being continued since a long time. Because of this, i have to pay extra unnecessory charges on the bill everytime.

My bp number is[protected]

I would like you to request into the matter as soon as possible.
Igl is a big organisation and this practice is not good that is being conducted.

I am highly dissatisfied by your services....
Complaint comments  Read comments [1]Complaint category Utility Services

Indraprastha Gas Limited [Igl] — delay in connection installation

 rajendersingh4u on Apr 4, 2019
Hi team,

My bp no [protected] generated on 27/09/2018, my registered premise had been found technically feasible on 28/09/2018 for providing the png domestic connection. I have submitted the cheque & documents, confirmation received on 27 dec 2018. But till now i am waiting for installation,

Technical team timeline has been crossed which is 90 days. I don't how technical team work....
Complaint comments  Read comments Complaint category Government Organizations

Indraprastha Gas Limited [Igl] — add new gas connection

 ashish ratudi on Apr 3, 2019
Hi team,

We have make the registration for new gas pipeline on 23rd feb 2019. But till now we are waiting for the new connection. Please find the attached snapshot for a prove of rs 1000 cheque has been cleared on a last week, also find the below bp no against the new gas pipeline. Kindly do the needful asap.

Customer name: mr. Ramesh prasad
Phone number: [protected]
Bp no. [protected]...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [Igl] — bill not updated in system bp no - 7000043018

 diveshkharbanda on Mar 26, 2019
Dear team

I have done the payment of rs 7642/- through paytm on 22/03/2019 plz udated in your system. Your recovery executives disturbed me and said disconnection the line but i have already done the payment. My order id of paytm has given below-:
Iglcon_[protected]_2_[protected]_9625702

Plz update this payment on priority.
I am a senior citizen plz dont disturb me on this type of issues

Regards
Suresh kharbanda...
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [Igl] — igl not installed properly and ng connection is not done in 4 months.

 rahulsingla44 on Mar 25, 2019
My connection is installed in Dec'2018.
Installation Guys did not complete the NG connection.

I have called the Control room( Manoj) around 20 times, but no positive response. Control room guy says he would send the engineer, and the issue would be resolved in 2 days. But nothing happened in the last 3 months.

I have also called Customer care 2 times. They used to say, we have filled the NG form and please wait, Technician would call me. Bur again no positive sign from last 10 days.
At last, this is one of the worst services in the government sector, I...
Complaint comments  Read comments Complaint category Government Organizations

Indraprastha Gas Limited [Igl] — installation of domestic igl connection

 Kanhaiya jee Kumar on Mar 24, 2019
In reference to my bp no.[protected], it is stated that i had requested for new png connection and installation in the month of august 2018 at our residence at house no. 227, 1st floor, pocket-9, nasirpur, delhi and bp number [protected] was allotted after checking the feasibility by the field staff/engineers. It is pertinent to mention that all the other occupants in our society already have png connection installed and the gas pipeline was already fixed next to my house both sides, prior to raising a request for installation.
As required, the documents for proof of residence and aadhaar...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [Igl] — png domestic connection not install (7000196818)

 smt alpana on Mar 23, 2019
In reference to your bp no.[protected] pertaining to png connection at 48 4th floor balmukund residency raj nagar extension ghaziabad 201017, we are pleased to inform you that the registered premise has been found technically feasible for providing the png domestic connection. As on 31.12.2018.

This is reference to [protected] number. Online security deposited rs 6000 on 11/01/2018. However till date png domestic connection not made. I call your agency to various times yet till date png domestic connection not made

Thanks
Alpana
[protected]...
Complaint comments  Read comments [2]Complaint category Other

Indraprastha Gas Limited [Igl] — installation issue

 Rashmi Bhutani on Mar 23, 2019
I have called at igl customer care number many times but no one is coming for installation... Its been more than a month.. Everytime your executive register tge complaint but the issue us not getting resolved.. Its been more than a month that i am waiting for your person to visit for installation.. Please look into the matter and get the issue resolved as early as possible...
Complaint comments  Read comments [1]Complaint category Education

Indraprastha Gas Limited [Igl] — billing against my b. p. no.- 5000077635 for png gas

 ayanria on Mar 23, 2019
I have received a bill of rs. 762.91 (B. P. # [protected] & invoice no.[protected] dated: 14-03-19. This amount of rs. 762.91, i have paid on-line today (Ie.[protected]. Firstly, as i have not received any invoice, i already made a payment rs.175/- as a tentative amount on[protected] online (Vide phdf[protected]) ; which has not been adjusted in this bill.

Secondly, my last closing meter-reading as on 24th october, 2018 - was 225, 000. Since then i have not consumed any amount of gas. As a result, my closing meter reading as on today 23rd march, 2019 also shows same ie. 225, 000....
Complaint comments  Read comments Complaint category Home & Garden

Indraprastha Gas Limited [Igl] — png connection - unresponsive attitude by igl staff

 Charan Jeet Arora on Mar 23, 2019
With due respect, it is stated that i had requested for new png connection and installation in the month of july 2018 at our residence at ae-31, 3rd floor, shalimar bagh, delhi and bp number [protected] was allotted after checking the feasibility by the field staff/engineers. It is pertinent to mention that all the other occupants in our building already have png connection installed and the gas pipeline was already fixed at our floor level, prior to raising a request for installation.
As required, the documents for proof of residence and aadhaar card along with a cheque of rs 275/- (Cheque...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [Igl] — delay in the installation and working of png connection

 Avanika Abrol on Mar 22, 2019
Good evening,

I had applied for a png connection from igl back in september 2018. My bp number is [protected].
They have installed the meter very recently in march 2019, but have failed to start it.
They constantly ignore our calls, refuse to come home, and delay the start of the connection, promising they’ll do it soon but never doing it.
Kindly look into the matter....
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [Igl] — igl gas connection much delayed

 M S Yadav Maan ji on Mar 18, 2019
Dear sir/madam,

Pls see on top priority bp no [protected] and [protected], because we are facing from long time the connection problem, and no body taking serious of the same at rewari office. So pls lookin to on top priory otherwise i will go with consumer forum including harassment and compensation.

Regds,
Madhu sudan
H. N. 1270, sector 4 rewari...
Complaint comments  Read comments Complaint category Gas Stations

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