Indraprastha Gas Limited [IGL] Customer Care
Indraprastha Gas Ltd.
Customer satisfaction rating: 2%
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438
COMPLAINTS

Indraprastha Gas Limited [IGL] Customer Care

Indraprastha Gas Ltd.

Address
IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram
New Delhi
New Delhi District
Delhi
India - 110022

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
234
down
87

Fax:
Fax:
+91 11 2617 1860  
+91 11 2617 1863  
+91 11 2617 1921  

Customer satisfaction rating
2%
Complaints
438
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Indraprastha Gas Limited [IGL] — png disconnected incorrectly

 Amit.2g on Jan 13, 2018
Bp no [protected] png connection north west delhi.. Ashok vihar

I am writing this email with lot of frustration and feeling harassed.

I have paid the initial deposit as per below email confirmation from igl and bank statement attached above.

In mar 2017 i have an overpayment reflecting in my bill which was supposed to be adjusted in next bills.

In may 2017 i received a bill with balance carried forward payable to igl as 5136

I registered complaint that the carried forward amount is incorrect and security deposit was already...
Complaint comments  Read comments Complaint category Government Organizations

Indraprastha Gas Limited [IGL] — website has problems

 ilika.mann@dgtresor.gouv.fr on Jan 12, 2018
Your website has big problems. I cannot register as a customer, cannot do insta payment of my bill, cannot log in. Even cannot give feedback, because it insists that capcha is incorrect at the bottom of the feedback form.
It makes me feel that igl is purposely keeping clients away and preventing them from complaining or contacting the company. You refuse to take a new customer registration, and you refuse to take feedback of a complaint. Your managing director and other officials do not give their email, telephone or address on the website. There is so much secrecy that i have to come to...
Complaint comments  Read comments Complaint category Government Organizations

Indraprastha Gas Limited [IGL] — double payment

 brahma travels on Jan 11, 2018
Dear sir,

62.008 kg cng was purchased @ 49.20/ per kg from authorised cng station igl noida sector-53 on 26.12.2017 for our veh up 16 et 0456 of brahma travels the actual cost of cng was 3050.79/- but it was charged 3060/- the payment was made thru atm card, when the atm card was swiped the slip of payment did not come out from the pos machine and i was told that payment could not be success again the atm was swiped for the same amount the payment slip came out from the pos machine, but the amount 3060/ have been debited twice from my bank a/c at the same time, when the same matter...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — connection not installed

 MohitJain1986 on Jan 8, 2018
Hi team,

My bp no is :[protected]. I booked the connection on july 2017 still not the connection haven't been installed. I made plenty of calls to customer care but not got any output from them. I waited almost 8 months for new connection still not any progress on it but as per rules it will maximum take only three months. Kindly do the needful as i require the connection on urgent basis now.

Regards,
Mohit ([protected])
E_mail id:mohit_adoresu@yahoo.com...
Complaint comments  Read comments [1]Complaint category Home & Garden

Indraprastha Gas Limited [IGL] — disconnection after bill payment

 Sunny003 on Jan 8, 2018
Hi,

This is in reference to the disconnection of my gasline bp# [protected]/ ca# [protected]. On jan 4 two people from igl came to disconnect our gasline on account of non bill payment. Firstly they were adamant on disconnection but when we made the online payment there and then they charged rs 500 from us and left. However despite of this, our gasline was disconnected on jan 6 without any prior notice.

My question here is when the payment had already been made and your guys had already assured us why has there been a disconnection. Please see attached the snapshot...
Complaint comments  Read comments Complaint category Home & Garden

Indraprastha Gas Limited [IGL] — payment done 4 months back , png not installed yet.

 Nipun Grover on Jan 5, 2018
Hi,
This is to bring to notice that i had made the full payment for igl connection more than 4 months back, but it is not installed yet. The guy from igl did visit a month back, but still nothing has happened.

Why is igl just sitting on the full payment done? This is causing lot of problem/issues at my end.

Please look into it asap.
Bp no. - [protected]

Nipun...
Complaint comments  Read comments [1]Complaint category Utility Services

Indraprastha Gas Limited [IGL] — unfair trade practice and harassment

 rsverma10 on Jan 5, 2018
Indraprastha gas limited dated 05.01.2018
Igl bhawan
Plot no. 4, community centre, sector 9, r k puram
New delhi – 110022
Subject: unfair trade practice & deficiency of service.
Ref. : bp no. [protected]
Dear sirs,
This is to inform you as follows:
1. I am consumer of png being supplied by you and i am paying you the charges for png consumed through a/c payee cheques as per invoices raised by you. Accordingly the amount of rs 710.06 was paid by me through cheque no. 000085 dated 16.05.2017 drawn on hdfc bank against invoice no[protected]...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Indraprastha Gas Limited [IGL] — installation not done yet

 kamalbird on Jan 5, 2018
I applied the connection in september 2017 and payment is confirmed by igl on 06th october 2017. But the connection is not installed yet. I am living in pocket 12, kalkaji extension, made many times to customer care for installation but they said as within 90 days, it will be done but today is 89th day but no contact and no person contacted me for installation yet. Very really patethetic repplies from igl. Heir visisin and philosphy is written as just cosmetic look of website, it seems. Below is written and in practical, nothing on ground.

This vision statement: not fullfiled here.
Complaint comments  Read comments [1]Complaint category Utility Services

Indraprastha Gas Limited [IGL] — arbitrary visiting/inspection charges

 Sekar Raj on Jan 5, 2018
I am charged three visiting charges in the bill invoice number.:[protected] invoice date: 03.01.2018. The total visiting/inspection charges along with taxes is rs.606. I do not know who visited where and inspected what. Nobody visited my house. But if there was some visit made to check the meter or any connection repair why should i be charged for that. Can invoices be raised in such arbitrary and willful manner. I intend to approach the correct forum to seek judicial remedy as i am sure this could be a scam by gas stations who may have been outsourced the job of meter checking and billing....
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — connection not installed

 Ketan888 on Jan 2, 2018
I applied for a domestic gas connection in october 2017, bp no.[protected] but installation is not done till date. I have contacted customer care number of times but no action has been taken.

Security deposited has been deposited via cheque #704842 of rs. 6000 was cleared on november 24, 2017 but no action has been taken yet, customer care say that payment is not reflected, i have emailed snapshot of passbook as proof multiple times. Pathetic service!

I request you to resolve this issue as soon as possible.

Thank you....
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — abusive and non cooperating employees

 Nikhilnagpal1994 on Dec 31, 2017
Respected reader,
I am writing this complaint to bring my horrible experience to your notice which i had with one of the retailed outlet named: M/S KANVAR & CO located in north delhi, opposite to nanak piao gurudwara: i went to the gas pump station near 12:30 am at the that time i was not carrying any hard cash with me thus I requested the employee at station to take paytm then he said that he wont take paytm i asked why, then he said he wont tell me why, he in a very high tone shouted at me that if you have cash then get it filled otherwise leave, then i asked if the station cant take the...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — inability to log in or pay bill

 Diptivilasa on Dec 26, 2017
I am a customer of igl with png connection. I tried to make online payment. However, neither i could log in nor make any payment. The customer service telephone number kept me on hold for over half an hour and i gave up in disgust. God forbid if there is any serious complain how till the company retie in a timely manner.
I am shocked that

A. I am unable to log in
B. I am unable to make online payment.
C. There is no response from contact number for over 15 minutes i was kept on hold on 26.12.2017.

Service is horrible...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — inflated bill bp no 6000015009

 6000015009 on Dec 26, 2017
Last bill of png received through email on 20.12.2017 from igl to me is zero with invoice no[protected] dated 12.04.2017 whereas bill through igl app is rs 341.65 with contract account no[protected], due date of payment 10.01.2018. Please intimate correct bill as i have paid huge amount due to wrong billing earlier. There is no intimation that extra amount deposited with igl is adjusted....
Complaint comments  Read comments Complaint category Government Organizations

Indraprastha Gas Limited [IGL] — reg. igl connection

 Saurabh471 on Dec 18, 2017
Dear sir,

We want to avail the facility of igl connection. But as per our earlier request due to some problem your representative said that it is not possible to install igl at our home. Now every neighbour residents have installed the igl.

So we request you to pls depute igl representative so that they may check the possibility of installation at our home too.

Please do the needful at your earliest & oblige.

Thanx
Saurabh singh
[protected]
Saurabh04812@gmail.com

Address:
Ff-2, adharshila apartment...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — bp no. 7100000692 and 710000692, non commissioning of connection

 vijaysharmaits on Dec 18, 2017
Dear sir,
This has reference to above mentioned subject we have applied to two new connections against b. P no. [protected] and [protected]. All work regarding installation has been completed by m/s amitash gas engineers, new delhi, third party inspection (Tpi) has been completed by m/s amin controllers pvt. Ltd., delhi by dated 30.08.2017. Tpi reports was handed over to mr. Manoj yadav at vaishali cng station sec-9, near judge colony vaishali, ghaziabad, we have also paid requisite fees of rs. 91, 242/- vide cheque no. 891557 against consumption security for these two connections.
We...
Complaint comments  Read comments Complaint category Institutes

Indraprastha Gas Limited [IGL] — igl connection not installed from 1 year

 Pryag on Dec 16, 2017
Sir/ma'am,

In january 2017 i applied for a domestic gas connection and bp. No[protected] was allotted by igl but installation is not done till date. I have called so many times in customer care but there is no satisfactory reply neither they are taking any action to solve my problem.

They already taken security fees of 6000rs but till now no action has been taken. Being a large and reputed organization such kind of pathetic consumer services are not suited to igl.

So it is requested to you that resolve my issue as early as possible.
Complaint comments  Read comments [1]Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — subsidy not received

 soarbh juneja on Dec 16, 2017
My mother name is raj juneja. I submitted aadhar card in bank & it is updated. My subsidy is on hold from last 2 bookings. Bank & gas agencies both are not supporting. They asked subsidy is not in their hands. My mother account is in hdfc bank.
Account no. - [protected]
Ifsc code - hdfc0000680
Aadhar card no.[protected]
Plz update aadhar in npci & release my subsidy...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — gas technician stolen mobile phone from home

 gnitesh82 on Dec 16, 2017
On 15 december 2017 igl technicians comes in our house for completing installation, they has stole mobile phone.
There names dalbir singh n pawan. Although we have recovered phone when tried rigrously to reach them. But why igl is employed people like this without verification and making there consumers in trouble.
Although we have not filed fir but want action should be taken against this.

Nitesh gupta
[protected]...
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [IGL] — different amount in sms and at site

 vinod gupta on Dec 12, 2017
Bp no [protected]

Always getting much difference between message amount received on phone and amount dues shown at site after puttring bp number.

Not able to create new login. It always asked for to register emailid. But nowhere it is given how it is to be registered.
The number given 56070 at site is failed for facilitating through sms.
Please let me know the exact amount dues which are yet to be paid.
I am facing this problem always....
Complaint comments  Read comments Complaint category Tax Services

Indraprastha Gas Limited [IGL] — inordinate delay in providing new png connection

 basantbbhatt on Dec 11, 2017
I have been alloted govt. Accomodation number 848 laxmi bai nagar and i have applied for new gas connection on 1/12/2017 against bp number [protected]. Ten days have passed and no gas connection is started at my resident so far. I have contacted many call centres through igl's toll free number but no action has been taken and no satisfactory reply has been given. I have complained through email and they have given back the reply saying that the issue has been resolved. They have been telling alot of lies but do nothing to resolve the issue. I would go to the higher authorities but no contact of any...
Complaint comments  Read comments Complaint category Government Organizations

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