Indraprastha Gas Limited [IGL] Customer Care
Indraprastha Gas Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
855
COMPLAINTS

Indraprastha Gas Limited [IGL] Customer Care

Indraprastha Gas Ltd.

Address
IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram
New Delhi
New Delhi District
Delhi
India - 110022

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
609
down
210

Fax:
Fax:
+91 11 2617 1860  
+91 11 2617 1863  
+91 11 2617 1921  

Customer satisfaction rating
2%
Complaints
855
Pending
0
Resolved
18
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indraprastha Gas Limited [IGL] related photos (80)

Indraprastha Gas Limited [IGL] Complaints & Reviews

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Indraprastha Gas Limited [Igl] — non receiving of png files in my biller account of my bank since june 2019

 KKVERMA on Aug 23, 2019
My business parner no. [protected].
Since june 2019 i am getting bills/invoice. Which was being received for last 8-10 years?
This is caussing delay in payment or i have to make payment by other means causing disruption and harassment. I am a senior citizen. Please restore sending bills to my banker state bank of india, mayur vihar phase-1, delhi....
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [Igl] — delay in new connection in my residence

 V C S Rawat on Aug 23, 2019
Sir,
My bp number is [protected] and already more than two months are over but still i'm waiting for my connection.

Several time i have booking the complainants on phone and tried to call igl official but the result is same.

You are requested to look into the matter and expedite the process of new connection at my residence at the earliest.

Rgds,

Vinod chandra singh rawat...
Complaint comments  Read comments Complaint category Family & Relationships

Indraprastha Gas Limited [Igl] — connection not done yet

 Pooja Pokhriyal on Aug 20, 2019
Hi
My name is pooja pokhriyal bp no. [protected]. I submitted my documents and payment in feb 2019 however till date connection was not done. I called so many people kunal, pawan, vishal however i am not getting the solution. Request to please look into the matter as it is more than six months.

Looking forward for an early revert.

Regards
Pooja pokhriyal...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [Igl] — inordinate delay in supply of, png in laxmi nagar delhi-110092 area

 Ram Parkash Anand on Aug 19, 2019
Dear sir/madam, the process of registration for supply of png in laxmi nagar and adjoining areas e. G. Guru angad nagar extn etc. Was started in 2017. I along with shri c. P. Rai, president, consumer protection forum took active interest in getting maximum registrations as requested by the project manager (East). We were assured by the officials of igl that the connections will be provided in six months time. Household fittings were also done in 2018 but thereafter there is no progress in the matter. Residents of the area are often enquiring from us about how much time will it take but we are not...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [Igl] — bill payment & change of consumer name

 HennaRakheja on Aug 18, 2019
Hi,

I have been trying to contact the people at IGL customer care, but to no avail. I have bought a new house and didn't receive the bill. Now I have recieved a bill that is of past date and shows that my connection has been deactivated. If I didn't use their services after the last owner handed over the house to me then how will I be able to solve this issue?
Please help, it's been months that I'm trying to get in touch with their executives who's phones are perpetually busy.....
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [Igl] — gas connection not installed

 [email protected] on Aug 16, 2019
Hello sir this side archana kumari address rzd1a/32 street no. 5 mahavir enclave
Ph. [protected]
Bp. No [protected]
I applied for 1 png connection in 25 may 2018. But there will be no revert of such application. All the cheques in advance had been cleared. Since nothing happend i started complaint to your customer care. They gave many numbers regarding that but no actionwere taken by them
Sir, today is 16 aug 2019 and your maximum time is for 3 months and its being more than 1 year and there will be no reply.
Sir please help me regarding this complaint
Thanking...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [Igl] — no feedback

 Akshuneetu on Aug 12, 2019
I had applied for a new connection in the first week of july, 2019 but till date i had not got any call from igl team regarding the connection. All payments and documentation have been done. I have been issued bp number: [protected] and ca number :[protected].

Now i would like to lodge a complaint regarding the connection as it is more than a month now....
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [Igl] — bp4000496136 / bp4000499018

 Mela Rani on Aug 8, 2019
Igl has installed their pipeline & meter for gas at my residence at subhash nagar new delhi to make my residence their museum for their pipeline & meter which is fitted since last one and a half month without gas. It was requested many time for connection of gas but it is not given till date. I met their dgm marketing at rk puram refferred me to useless person pg kumar who never boder about his dutes...
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [Igl] — toilet drinking water not return changes xterra many

 ravinder kumar bhardwaj on Aug 6, 2019
Extra money charge not returning chenges i m asked to maneger give me complaint book bat complaint book is not available and i'm call sells officer bat he is not responding my call and hear toilet hand wash toilet falesh hear my car pepper and i'd check before filling free air i'm mack 2 video withe manager toilet without laite and flash hand wash this cng pump not received card and paytm payments this pump works argument my card mashine not working paytm not work any time this atetud......
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [Igl] — installation on neighbor side. [Resolved]

 Varun_new87 on Aug 4, 2019
Sir,
This is in reference to complaint regarding installation of gas piping of neighbor on my side of wall.
I contacted mr shailesh control room punjabi bagh extension [protected] to stop installation on my wall. But convincing response is not received, he claimed you resolve issue among neighbor; engineer head, project head number is not provided.
Complaint on customer care number provided no satisfactory answer.
My consumer number is 31/14 punjabi bagh extension new delhi 110026. Please help in resolving the matter as there is no one to address the dispute.
Regards...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [Igl] — indraprastha gas limited bill

 [email protected] on Aug 2, 2019
I have been trying to get an explanation on the changes made to my bill dated 13.07.2019 but the numerous tickets i have opened have been closed without any resolution some of the ticket numbers are
[protected]
2900367
[protected]
2971633
2975960
[protected]
[protected]
1078012

I have exhausted all means to get an answer from igl hence looking on how to get this heard by the right ears.

Thank you....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Indraprastha Gas Limited [Igl] — delay in connection of meter to gas stove

 Sumitra Sisodia on Jul 30, 2019
मेरा आईजीएल बीपी नं. [protected] है। मेरे आईजीएल मीटर को लगे लगभग एक महीना हो गया है किंतु अभी तक गैस स्टोव से उसका कनेक्शन नहीं हो पाया है। मैकेनिक (उसका नाम ज्ञात नहीं है, मोबाइल नं. [protected] है) से बात करने पर वह बहानेबाजी करने लगता है। शिकायत करने...
Complaint comments  Read comments [1]Complaint category Products & Services

Indraprastha Gas Limited [Igl] — irrelevant penalty charges and disconnection of gas issues.

 Rajeev Kala K on Jul 30, 2019
I am to state that on getting a notice on 21st july, 2019, i submitted my pending dues on the same date. But still they disconnected the connection. Later i get to know that the payment i made on 21st july got reflected into their account on 24th of july and because of this all this has happened. Now they are asking me to pay rs.3000/- for reconnecting the gas supply. I request you to kindly resolve the matter as i have paid the dues on the stipulated date. My bp no. Is [protected]...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indraprastha Gas Limited [Igl] — name correction in bill

 ksslaxmi on Jul 28, 2019
Dear sir

Myb. P. No.[protected] bill and correct the name in the your system.

. I received e bill through emil for current ;resentbill. Inthebill the name menour ecr check in ytioned k. S. Laxmi instead of k. S. Subha laxmi. Kindly check your previous records of my bills.

Kindly do the needful.

Thankingyou.

K. S. Subha laxmi

B. P. No.[protected]...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [Igl] — error in bill

 akgoel73 on Jul 27, 2019
Bp no: [protected]
Location: t2-103, nri residency, sec 45, noida
Dear sir
This is in reference to invoice no [protected] dt 24.08.2018 for rs 10201.50. The next invoice was generated on 29.9.2018 no [protected] dt 28.9.2018 for rs 15665.70. The previous balance in this invoice was rs 14971 instead of rs 10453. I have requested so many times to correct the bill so that i can make the payment. However, i am told by representatives that the bill is ok and you have to pay it as such, other wise connection will be revoked.
Kindly help to resolve the matter at the earliest...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [Igl] — excavated pit for new connection left unattended

 vinodbansal1963 on Jul 26, 2019
In my neighborhood people working for igl had excavated pit for giving png connection. The excavation was done about 10 days ago. They have left the excavated pit without backfilling it. I think they are not aware of the consequences of keeping the pit open for such a long period while as per the government order, no excavation can be done during monsoon period. I work as an engineer with government civic department.
You are requested to get the excavated pit properly filled with compaction and proper road restoration.
The address of the pit is as follows
98 - a; bharat nagar,...
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [Igl] — waiver for my total unjustified bill

 Anju Satija on Jul 24, 2019
I have complained several times but there is no response or solution to my problem.. I got new connection of igl.. My bp no is [protected].. I received a very heavy bill of rs1776-rs500 (First bill discount)=rs 1176.. Which is much much more than my consumption.. I  am using igl since 9years at my old residence... Its bpno. Was [protected].. You can check that i never received bill more than rs 100 per month...

On receiving bill of rs 1776... I was shocked and checked the meter... It was running without consumption.. On getting checked your executives found that there was leakage from...
Complaint comments  Read comments Complaint category Unauthorized charges

Indraprastha Gas Limited [Igl] — traffic jam and road blockage by cng car queue

 Shikhar Chaudhry on Jul 23, 2019
Due to long queue of cng cars at sarojini nagar igl gas station and mismanagement of the staff, there is always a trafic jam at ring road, sarojini nagar and blockage of service line which is besides the cng pump. I am a resident nearby and always get late due to this. When i complained at the cng pump about this they said that it is not their duty to maintain the lines and will not deploy any person to manage the line....
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [Igl] — meter reader

 dev1967 on Jul 22, 2019
The guys taking reading for igl are uneducated, rude and i'll mannered. One satish sharma came to take reading on monday at 10 am. When told to come on sunday or saturday as i was busy leaving for office, he started arguing. Said apni reading khud de dena. Then came in with shoes on in kitchen. When asked started arguing again. Said bahar likhwa do jutey utarne k liye. Igl should immediately sack such ppl....
Complaint comments  Read comments Complaint category Products & Services

Indraprastha Gas Limited [Igl] — regarding not working/ closed washroom/toilet

 Ajay Shokeen on Jul 18, 2019
Sir,

Yesterday i. E. 17.07.2019 approx 19:17 i visit to your cng refilling station at sector 5, bawana industrial area, sector 5, holambi khurd, delhi, 110039, during the waiting time my wife asked for the washroom/ toilet at the station, but, it is regretted that the washroom/toiled was completely closed. As, it was the matter of the safety of woman/dignity, i asked about the same to the staff available at the station but, there is no satisfactory reply received from the staff of the cng station.

You are now requested to kindly look into the matter and please asked...
Complaint comments  Read comments [1]Complaint category Law & Civil Rights

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