Indraprastha Gas Limited [IGL] Customer Care
Indraprastha Gas Limited
Customer satisfaction rating: 2%
Submit a Complaint
247
COMPLAINTS

Indraprastha Gas Limited [IGL] Customer Care

Indraprastha Gas Limited

Address
IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram
New Delhi
New Delhi District
Delhi
India - 110022

Customer Care Phone Numbers and Contacts

Phone:

Fax:
Fax:
+91 11 2617 1860
+91 11 2617 1863
+91 11 2617 1921

Additional info
Customer satisfaction rating
2%
Complaints
247
Pending
0
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indraprastha Gas Limited [IGL] Customer Care related pictures (16)

Indraprastha Gas Limited [IGL] Complaints & Reviews

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Indraprastha Gas Limited [IGL] — Inflated Billings

 milanmangal on Jan 4, 2017
Hi,
I am having a PNG connection from IGL from past 6 months we are getting inflated bills. Everytime we call customer care they said they will verify the reading. After verification they say that no need to pay as bill is wrongly generated with wrong readings& will be rectified next time. But all efforts in vain no action is taken yet only false assurances and inflated bills with penalites every time.
When we tried to contact Nodal officers, they never pick up phone and if by chance they pick, they dont answer.

Regards
Milan Mangal
IGL BP No. 4000010217...
Complaint comments  Read comments [1]Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Meter is installed but Pipe is not connected to the burner for so many months.

 Pawan Popli on Dec 29, 2016
My name is Pawan Kumar Popli resident of C-15, 3rd floor, Geetanjali Enclave New Delhi -110017.I applied for new gas line connection (Png) in Feb 2016 & paid rs 6000/- .

My bp 4000391183 with igl. My problem is that the pipe was fitted (Along with meter) but not connect with gas burner, due to reason better known to the contractor.

I had made several times complaint to the company but engineer/contact person came only two /three times & promised to fitted within a day, but not yet operated, the problems remains as it is...it is big harassment and mental torture for...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Not accepting Cards or electronic Payment

 Saurav Chaturvedi on Dec 8, 2016
CNG Gas Stations at Sanajay Gandhi Transport nagar, Libaspur road, both CNG stations are not accepting Credit/debit cards. there is no other way to pay except Cash. it been more than a week. every time they are holding a paper "Card Machine out or Order".

Actually they are taking benefit of the situation happened due to demonetization of currency. Plz take accessory action against them....
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — Paid my bill but no confirmation from IGL [Resolved]

 Simi Sethi on Nov 22, 2016
I have paid bills for BP nos. 4000134986 and 4000134985 due on 25/11/2016 on the 20/11/2016 through the IGL connect app through my debit card..this is the first time I used this app. I keep getting bill reminders still and there has been no confirmation message from IGL neither through SMS nor in the app but in both cases the money has been deducted from my bank account. How do I get a confirmation?...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Igl activation not done after multiple follow-ups in noida

 Flou8107 on Oct 19, 2016
Igl has not at all responded properly knowing the importance of its services: enabling people to cook and survive.
I live in noida sec 137. My pipelines and meters were installed after much struggle with igl on 6th oct. But still the testing and activation remains incomplete. Hence, i am unable to cook food.
I have called igl on their toll free number 4 times in the past 10days: 8th oct, 12th oct, 15th oct, and 19th oct each time giving guarantee that the gas connection will be done in 48 hours. But there has been no response.
I have also coordinated with the persons with mobile...
Complaint comments  Read comments [1]Complaint category Utility Services

Indraprastha Gas Limited [IGL] — New connection (bp no.4000425033)

 Preekshat Bhasin on Oct 7, 2016
I have send the dd of rs.6000/- approximate before one month on 15.09.2016. I have personally meet with igl staff mr. Bhavesh on 30.09.2016. He confirm that your application must move on 3.10.2016 but my connection is still pending as on date (7.10.2016) and no any information (Status) in your customer care dept

Pl. Done it at your earliest under intimate to me....
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [IGL] — Mobile tower installation in ouse premises----re

 DR. SUKANTA BISWAS on Sep 26, 2016
Dear sir,
In last friday, a advt. in AB patrika has given for 4Gmobile tower setup in hose premises by Indraprastha Telesolution Pvt. Ltd. They told same information as a complaint lodged in ur website earlier. So, Pl. informe me that whether this Indraprastha Telesolution is authorised organisation in mobile tower setup & if they wants money to install the mobile tower, then I will pay or not. They are giving reply through the mobile No-09654035962/09654615946. Pl. advise with verification.
sincelry yours.
Sukanta Biswas, Palta, PO-Bengal Enamel,
dist- 24 Parganasa(N)....
Complaint comments  Read comments Complaint category Mobile Service Providers

Indraprastha Gas Limited [IGL] — Wrong billing of PNG gas connection

 anil5707 on Sep 17, 2016
Dear sir,

I have been taking up the matter of wrong billing with IGL at various forums for the last 3-4 months. But no solution seems to be coming out of it, rather it is getting more complicated now. Even the latest invoice no 100016924870 dated 16-9-2016 is having same mistakes.

1 . Payment of Rs 1013/- ( 398+615 ) made by me and received by IGL as shown in invoice no 100016247265 dated 14-6-2016 has now been shown as NIL in next invoice no 100016924870 dated 16-9-2016 . This is wrong as Payment of Rs 1013 has already been made . this is to be corrected.
Complaint comments  Read comments [1]Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Png connection

 laxmanbhatt on Sep 6, 2016
6th september 2016

I have allotted bp no. 4000407665 in the name of abhilasha agarwal where already png pipe line is existing. I have applied for png on july 26th 2016. But till date on action was taken. I have made a complaints by personally visiting at your nehru place, new delhi and your customer care through phone many times. No action was taken, then i complaining to you (Nodal officer). All the phone number, email id in the customer care website is official not for resolve the problem.

For installation some technicians visited my premised and done some digging...
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [IGL] — Refund delay

 Cooldelhidude on Aug 24, 2016
Hi
I have 2 bp numbers 4000019521 and 4000019614 whose disconnection was done in feb this year and i have sent my employee with the physical report of igl engineer in may and got the receiving also we were told refund will come in 4-6 weeks but it has been 3 months and i am tired of following up with customer care, nodal officer and appellate authority but no one answers the mails and their phones are always engaged
The height of frustration is they are still sending estimated bills...
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [IGL] — Non installation of new connection of PNG

 manojdev on Aug 4, 2016
I have been provided BP No.4000425296 with complaint No.9900328307 of 18.7.2016. But nobody has attended the same as no official of IGL visited my house for installing the new connection. It was assured that the connection will be installed within 7 days from the complaint date i.e. 18.7.2016. But no response.


Details of bank statement is already with you and in the receipts provided by IGL which is attached in the trailing mail. However, the details are being given again:-
1. Demand Draft of Rs. 1000/- (One thousand only)
2. No. of Demand Draft_469509.
3....
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Ltd — New connection

 R p sinha on Aug 2, 2016
I have applied for new connection of png gas line on 23.03.2016. All the formalities completed like payment and documentation etc.. They have allot me bp no. 4000406778. Many complains registered and lot of efforts/ follow - up. But still i have not getting the connection. For your information few mails are given under :-


Dear sir,

Refer to all male dt. 05.07.016 to 21.07.2016 with the igl customer care. After many efforts i am not getting the proper response and connection. Also visit to head office (R k puram) and met with mr. Dharam veer and summit copy...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — Registration for new connection

 vkgoyal_48 on Jul 31, 2016
I have registered for new PNG connection at following address

C-23, NFL ESAS Ltd; Plot 2, Sector Pie II, Greater Noida - 201310

My details are
Mobile : 9871610853
Email : vkgoyal_48@yahoo.com

My BP no for other PNG connection : 4000410476

Kindly give me status for your technical inspection or shall I apply afresh?

Vinod Kumar Goyal...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — Pipe natural gas

 Prashant Sharma. on Jul 12, 2016
Hello,

I am writing to you in complete distress and agony which i have faced in getting new png connection for my home from igl.

I applied for new connection and i was given a lead no. 8800127092.
Also the bp number was allocated to me as 4000386211.

I have submitted all relevant documents on 12-jan-2016 and receiving is attached for your reference.

My cheque drawn on hdfc bank with chequeno. 818331 was cleared on 23-feb-2016. i am also attaching statement of the same.

Since then i have opened complaints and no action...
Complaint comments  Read comments Complaint category Government Organizations

Indraprastha Gas Limited [IGL] — Non installation of new connection

 manojdev on Jul 12, 2016
I have applied for the new connection on 30.6.2016 and deposited a demand draft of Rs.1000/- in favaour of Indraprastha Gas Ltd. vide Syndicate Bank demand draft no.469509 dt. 29.6.2016 as required.
The New connection is yet to installed. No one also visited despite a period of 12 days.On requesting their telephone number 46074607 it is not responding.
Vide e-mail of their customer care, they are asking for BP number and Registered Lead Number which is not available with me. As I have not been registered despite 12 days of applying. They are also not able to clarify what is Registered...
Complaint comments  Read comments Complaint category Other

IGL — Setting in cng filling point

 canitinjainmrt on Jul 4, 2016
Dear Sir,

I travell daily b/w meerut to ghaziabad and there is CNG Station Near Murad Nagar,

From Past One Month I am noticing they have made some setting in the filling point due to which meter is showing more bill than the actual insertion of CNG GAs in the Car,

Multiples times i point out the same to the boy standing the filling point and to the manager, they argue with us.

Please check the Same...
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [IGL] — No installation of png gas connection from last 6 month with infinite follow ups

 singhankit400 on Jun 1, 2016
I am fedup with the service provided by the IGL.I am following from last 6 month and also deposited installation money of Rs.6000 and from the day we try to follow up every week but their officials including CC, Control room always excuse us with new ideas.They sometimes do not pickup the calls and also transfer one call to others.
Some says it is not our department
Some says it is not our area
Some says it is not our work of scope
Some are saying it is going to install by next week from last 6 month.

We are very frustrated with their service and also concerned...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indraprastha Gas Limited — No confirmation of my bill payment (igl) [Resolved]

 NikzBhatt on May 27, 2016
My business partner no. Is: 1000140791
On 25.05.2016, i have paid my bill of igl due on 28.05.2016 using freecharge (Free charge order id is: fcgw160525391471769, payment date: 25/05/2016) application in my phone. The amount of bill i have to pay is rs 1175.63. By mistake, i have paid rs 1644.26 by entering a wrong amount. (In such cases igl compensate that extra money in next bill). Transaction was successful from freecharge and money is deducted from my account yet i didn't get any confirmation receipt that bill has been paid. Website of igl is showing unpaid bill payment status. Receipt...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — Payment failed on inline portal, were not sending bills and adding up late charges again and again.

 RahulLakshya on May 10, 2016
I have an IGL png connection in Crossongs republik, I received bills till september 2015 but did not receive any bills after that, called them up on customer care so many times, there also the waiting time was always more than 10 min, even after that so many times call gets disconnected as soon as any operator takes up the call. I got a complaint# 9900217880 for this issue, when I am not receiving any bills without any of my faults, then why will I pay the late charges, even after my complaint there was no action on this complaint.
Second Issue, when I got fed up with not receiving the bills,...
Complaint comments  Read comments Complaint category Products & Services

Indraprastha Gas Limited [IGL] — No activation of my installed connection

 Divyanshu Mittal on May 9, 2016
B. P no. 4000398484
Address: harsukh apartments sect 7 dwarka flat no. 135

Corruption prevailinf in the offices of igl at dwarka.
At phone no. 01164512602, no one us ready to tell their name. When asked to solve problem they put phone on hold and laugh. Although this no is listed as emergency no in dwarka igl site.
Even after complete installation no one is coming to activate it for last 9 days.
No one is picking the phone at no. Provided by igl people who came fr testing that is 011253660412.
Highly corrupt unit....
Complaint comments  Read comments Complaint category Utility Services

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