Indraprastha Gas Limited [IGL] Customer Care
Indraprastha Gas Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
622
COMPLAINTS

Indraprastha Gas Limited [IGL] Customer Care

Indraprastha Gas Ltd.

Address
IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram
New Delhi
New Delhi District
Delhi
India - 110022

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
436
down
157

Fax:
Fax:
+91 11 2617 1860  
+91 11 2617 1863  
+91 11 2617 1921  

Customer satisfaction rating
2%
Complaints
622
Pending
0
Resolved
12
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indraprastha Gas Limited [IGL] related photos (56)

Indraprastha Gas Limited [IGL] Complaints & Reviews

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Indraprastha Gas Limited [IGL] — unethical behaviour

 ashok.bose68@gmail.com on Sep 25, 2018
Dear sir I am Ashok Bose residents of m 56 first floor Chitranjan park New Delhi 19 sir my complaint is I am applying for the new gas connection which is I already submitted all the relevant document as well as shakes now as per IGL new connection rules when I submitted mic check after 90 days it will be happen still my connection was pending several time I complained customer care every time I received new service number but nobody entertain. Finally I got one phone number[protected] I spoke to this number they told me tomorrow it will happen I was asked what time you are coming they told 10 o'clock...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — anumanit bill

 jahan ara 73 on Sep 23, 2018
My self kausar parveen my b. P no. [protected]. I called on service center number dt 28/08/2018 regarding for anumanit bill,

Jab mene call ki to unhone ek service request ([protected]) generate ki or kaha k appki problem ko kal tak solve kr diya jayega... Or jab mene unko sari baat batai k aap log reading ke liye nahi aate or har baar invoice generate kr dete hai... Phr us time baat kr rhe employee ne kaha ke apke ghar pe koi bhi meter reading k liye nahi ayega... Apko har haal m yahi bill jama krwana padega... Or bill aise hi generate hota

Ques : phir apke employee...
Complaint comments  Read comments Complaint category Employees

Indraprastha Gas Limited [IGL] — wrong bills

 Aatif Jamshed on Sep 22, 2018
Dear concern.
I am getting the wrong bills towards my bp number.
Bp number :[protected]
On[protected] i made a payment of 1800 which was more than my consumption. Again today bill amount is around 6000.
I have called customer care and explained everything. They asked me to send recent reading picture.
Kindly clear my dues. I am expecting bill asper my consumption. I have attached the screen shot of reading. Kindly correct my bill....
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — bill not received png domestic)

 Anoop Rana on Sep 19, 2018
I am not receiving my gas bill of my id [protected] due to this i am not able to pay my bill on time and every month late payment is charged.
Kindly send my bill hard copy on time. So i can make my bill payment on time
I request you reverse my late payment charges as you have charged rs. 49/- for last two months as i come to know. But there are lot more late payment you have charged.in past.
If you are not providing bill no time then how you can charge late payment.
I have not received bill for last two months. Due to this my payment is due.
Kindly do the needfull...
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [IGL] — incorrect charges bp no-4000606626

 inboxnavkar@gmail.com on Sep 17, 2018
Dear Sir,
Igl started my connection on 14/04/2018 and install it couple of weeks ago.

In our 2nd bill they charged Rs.494.00 as other charges.
When I call customer care they told me this will deduct in 7 working days.
I call them again after 7 days then they told us it's conversion charges we forgot to charge now we have charge in 2nd bill.

We confirm this thing from our neighbourhood who take connection sometime before us they never charged any other expenses till their 3rd bill.
I did again call customer care and told that no charges from...
Complaint comments  Read comments Complaint category Unauthorized charges

Indraprastha Gas Limited [IGL] — incorrect/fraud bill generation for png bill for bp no: 6000042680

 ashishkumarsingh on Sep 17, 2018
Hi Guys,

I have BUSINESS PARTNER NO .[protected].

It is an extreme of carelessness while generating the Bill. Till date i have paid for 4 bill other than 6000 cheque payment.

If we go by the bill and its payment details. It seems a big fraud to simply take amount from customer without proper validation:-

All last three generated bills are incorrect.Even after paying the amount for the reading till " 46.973, already in the second generated bill . Still you had charged for the meter reading from 41 to 56 in last (i.e., fourth generated bill)....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Indraprastha Gas Limited [IGL] — rude behavior of staff and bad portal

 Meera Sv on Sep 17, 2018
Igl's staff ([protected]) called me today to check payment dues. I already had paid dues in the morning through online banking. She asked for payment transaction reference to which i enquired for official email address, where i can send details. She spoke in a very rude manner and hung phone in midst. I tried to check details in online portal.
1. Customer login links are not working
2. Email addresses are not found in portal search
3. I did not receive email bills for past few years. I received only sms. (She asked me to check bill for email address).
4. For last some...
Complaint comments  Read comments Complaint category Other

IGL — failure in providing png connection.

 vdson85 on Sep 17, 2018
I had deposited the rs 6000/ for ne connection in 2010. And money was refunded back. Again igl representive came to model town and confirmed that all issues are resolved with mcd and connection will be given. I have deposited rs 6000/ on 26oct 2015. But no connection has been given to me. Pipeline is running just infront my house.
I don’t know the intention of igl staff. Such incompetence of people in govt of mr modi is not expected. No’s of connection my area has already given with same line,
Hence pl refund my money or provide the connection
V d soni
M - 2/26,...
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [IGL] — pipe line for supply of domestic png not fitted even after 03 months of my registration and cashing of my cheque by igl, rohini, new delhi.

 dr.ishwarchandraverma on Sep 17, 2018
Sir,
My house no.115, block-f, pocket-24, sector-07, rohini, new delhi
-110085.
On 23 may, 2018, i registered for png connection with igl, agency, sector-07, rohini, new delhi-110085 with all required documents and cheque of rs.6000/-. Survey of my premesis done in june 2018 and the cheque has been cashed by igl on 12 june, 2018.
But, till today the gas piping of my premesis has has not been done by igl, although i have personally several times reminded the igl agency in sector-07, rohini, new delhi-110085.
Please, look into the matter and immediately do...
Complaint comments  Read comments Complaint category Government Organizations

IGL — not providing connection

 amit0107 on Sep 15, 2018
I am residing in supertech capetown sector 74 noida u. P. As a tenant. Owner has provided bp no.[protected] to me & told get ur connection done by igl. I am continuously doing follow up but getting response that there is material shortage. I am having 3 years old daughter & facing lots of problem as i am using small 4 kg cylinder gas.. Please help us to get connection as early as possible. My no. [protected]...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — non-installation of pipeline because of neighbors

 svcjain on Sep 14, 2018
I am the owner of the ground floor flat. First floor is owned by another family. I badly need pipeline gas at my floor, as i am aware of its immense usefulness and safety.
But the family on the first floor doesn't want it and nor does it allow to install its pipes on its wall, (For ground floor), giving the bizarre excuse that the pipe spoils the external beauty of the building.
I want to know, don't i have a right to have pipeline gas at my floor? Today, pipeline gas has become the basic necessity. Just like electricity and water pipes are. If neighbors cannot say no those facilities,...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — wrong placement of meter

 amits72 on Sep 14, 2018
Sir,
My PNG number is [protected]
Customer Name : Amit Sachdeva.
Customer Number : [protected]

The meter for PNG reading is placed more than 7 feet, it is an inconvenience for your employees to take the reading and I have all my doubts that the reading is not taken as it is impossible to take reading from 7 feet without stairs.
I had a word with many employees but nothing is happening
Just Now I had a word with your customer care and also some supervisor " Mr Amit Jain" he was so rude neither He was helping nor he was providing any solutions.
Complaint comments  Read comments Complaint category Government Organizations

Indraprastha Gas Limited [IGL] — refund of money

 Hemlata Arya on Sep 12, 2018
I have booked png connection (BP no. - [protected]), after completing this process I have paid Rs. 1275/-{Rs One Thousand Two Hundred & Seventy Five only} against security deposit by cheque for the name of indraprastha gas ltd.on dt. 23/12/17. Then in the month of April, your surveyor Mr. Harish (mob. no. [protected]) came to my house for survey and after that he told us that it cannot be installed because our kitchen is located at the centre part of the house and gas pipeline could not be installed in the bedroom. After that he filled the consent form (dated 12/04/18) and assured us that money will...
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [IGL] — installation of new domestic cng connection

 Basant Prabha on Sep 9, 2018
I applied for a new domestic connection at my home at 53 ankur apartments, 7 ip extn, delhi-110092. A cheque amounting to rs.6, 000/-, no. 00933061 encashed on july 19, 2018 drawn on sbi, delhi-110092.

As a matter of practice, this procedure takes 2 months which is over by now. Hope you are deploying your personnel to do the needful. Azos

Kindly expedite the installation of connections.

Thanking you,

Basant prabha betala...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — rejected to install connection without survey

 uzmarana on Sep 8, 2018
I have been applying for igl connection since last three-four years but no response. Recently on 18-8-18 again i have applied for the new connection and given a cheque of rs 275. I received a sms that team will survey but no one has come. Another sms i received tells feasibility check failed and connection can not be installed and customer denied modificate. What is this? We are waiting for survey no one has come and rejected without any survey. Are you making fool. How many times i have to apply for the connection....
Complaint comments  Read comments [1]Complaint category Other

IGL — company owned cng pump at punjabi bagh

 vikram 1006 on Sep 4, 2018
I am one of high esteem officer (Vice president) of energy company in delhi but i got very bad state of affairs in cng pump at punjabi bagh for consumers management as people are stranded for long hours in que and mr meena, manager on duty at this pump at punjabi bagh, was misbehaving as no one can say any thing to him as he is not on duty today. This incident happened today at 1.45 pm, when counters were empty but no one bothered to give way to our car and i wasted my precious time because of their mistake and suffered in such humid temperature.

As per that, what was mr meena doing...
Complaint comments  Read comments [2]Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — bp number not mentioned on o&m copy

 hemaaiyer on Sep 4, 2018
My png domestic connection was installed on the 6 th august 2018 at flat number a-604; winter hills; dwarka mor ; uttam nagar; delhi-110059 and the copy of the o&m provided does not have the bp number ;only the meter number[protected]
The mobile number we have provided is [protected]
I have been trying to get the bp number from customer care numbers - [protected]/[protected] since more than 10 days - the only answer i get is that the system is not functioning due to technical reasons - call after 2 hrs
No answer from the mail id of customer care either - only an automail - i....
Complaint comments  Read comments Complaint category Products & Services

Indraprastha Gas Limited [IGL] — connection of png not completed

 Jc Rai on Sep 4, 2018
I have paid the security money ₹1000/by cheque no..822533 dated 12/8/2018. And i was said that png connection will completed after getting massage for deduction the amount. I received the message two weak before. And i contect so many given ph no but no response given by that no... So you are requested to resolve the matter or if not possible cancel the installation and refund the the money. Thanks. Jaichand kumar...01 da flats nimri col. Ashok vihar delhi 52. Mb [protected]...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — i mm complaint from last 3 days (29 aug 2018 to till today) but no one help me out

 Alka v on Sep 1, 2018
Bp no is[protected].. Rail vihar apartment vashundra, i am paying the bill every month n provide the meter reading to ur vendor but 29 august 2018...2 person came to my society n tell the guard to gas leakage issue n cut the my gas connection... I came very late from office n then i feel gas supply is not working... Then i call customer care he told me he send the executive from vaishali authority igl... He came to night 10 pm n see the gas line & tell me this is not our work n he go n send the status to customer care that he solved it the issue (Lie to cc)
Then i call the nitin — [protected]...
Complaint comments  Read comments Complaint category Government Organizations

Indraprastha Gas Limited [IGL] — disproportionate gas bill

 Nipun Dave on Aug 31, 2018
The amount charged for gas utility is wrong, disproportionate and unfair. Our use of gas which is only limited to general hosehold purpose is attached disproportionately with incorrect usage calculation and have been acertained at a value price of 4759/- for last month. This is no by standard fairly accurately and correctly represents our usage of gas. I request the authorities to kindly deal with the matter with immediate effect....
Complaint comments  Read comments Complaint category Utility Services

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