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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Updated: Jun 10, 2025

Complaints 1756

Resolved

181

Unresolved

1575

So far, so good. Indraprastha Gas Limited [IGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indraprastha Gas Limited [IGL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Indraprastha Gas Limited [IGL]

Recently resolved complaints

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Leakage Adjustment in Bill

Gas smell in whole Street

Instalation of igl gas by digging the pit but digged pit is not filled in despite many emails wrote to local controll room as well

Unwanted calls for non-connection payment

Leakage in PNG Pipe and Connection Not established properly

Most useful reviews

Additional Security Deposit Charges in Bill

permanent disconnection of gas

refund of security deposit

PNG Meter running fast

bp number information

Additional Consumption SD Amount - unwanted

Featured stories

Cheated/forgery - Bill increased three times after new meter installed

Bill paid on 30/06/2021, but still unpaid

Indraprastha Gas Limited [IGL] reviews & complaints(1756)

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Address: J7/109 SF Second floor Rajouri Garden New Delh i110027

I have submitted the request on 18/04/25 for New connection and after feasibility check on 1st May 25 security deposit of Rs 7000 was paid and on 5th May request no [protected] for early installation but till now installation is not yet done.

Mr Anil @[protected] visited on 15 th May, not responding to calls.

Mr Sarif @[protected] visited on 29th May not responding calls.

I got a call from unknown...

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Address: E-219, 2nd Floor, 4th Avenue, Gaur City-1, Greater Noida Extension, Greater Noida-201009

BP No: [protected]
I had shared screenshot of my meter on 4-Mar-25. Short bill was generated 1-May-25 for Rs. 1500 approx. I called the helpline number for detailed bill and they told that it would be generated in 48 hours. Today, 4-Jun-25, I have paid Rs. 1600 (with Rs.100 late fee) because the due date was 20-May-25.
But the detailed bill is still not available on IGL website/ Watsapp helpline number of 1800 helpline number.br...

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My B.P. No. [protected] was provided to me on 30/04/2025.
Ever since then, I have been regulary following up or rather chasing your Company for installation of New Connection at my Flat but in complete vain.

I have talked numerous times over your customer care number and with your marketing person in Noida (Mr. Amit Raj). Every time I have been told that my documentation is complete but the IGL System/Server is DOWN...

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Hi Team,

We have been calling IGL from past 7 days we are kept calling and people are receiving the call but not taking any action. Last Friday we somehow manage to raise complaint and generated the complaint ID. Ever since people are kept ignoring and now, they said like generally It will take 11 days to initiate the process. We as a customer felt like harassment and because the process itself is very frustrating and we got...

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Your invoice no. [protected] and BP no.[protected] in the name of Dhanuli Devi (Rs.151.90). I have paid on Online payment of Rs. 151.90 has been made on 1st April, 2025. But payment receipt of this amount has not been generated and this amount has been debited from my bank account. Please credit this amount to your account and inform me.

Thanks
Dhanuli Devi
(M) [protected]...

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Address: B1 /58 FF KIRAN GARDEN UTTAM NAGAR NEW DELHI 110059

As on 17th Dec I request for meter Connection at my place after construction work in Kitchen

Executive says the same was done with 4 Days but still it is not done

Now it's been 7 Days gone but no one is there to resolve my issue . Everytime I connect with IGL CC executive they said that your request is Under process .
I also Connect with IGL Contact center Dwarka over no [protected] but it continuously...

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Urgent Resolution Required: Delay in Providing Gas Meter Connection

Respected Sir/Madam,

I am writing to bring to your attention the inordinate delays and lack of professionalism exhibited by the staff responsible for providing gas meter connections for my IGL gas connection applications, BP numbers [protected] and [protected]. Despite applying in August 2024 and multiple follow-ups, the issue remains unresolved....

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Address: Noida extension, Gautam Buddha Nagar

My IGL gas connection installed since 2019 and since then I am paying my bills timely. Suddenly in Aug 2024 I have received a bill from IGL for Rs. 10, 197/- as to my surprise I haven't used the gas so much. We escalated to IGL and upon thorough inspection and analysis by technician when they visited my home, he found and reported that there was a heavy Gas Leakage due to which Meter was running and recorded unexpected units.
I...

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Address: Opp. Honda Power,G B Nagarvillage Kasna,Greater Noida-201308,Uttarpradesh

I am Harendra Bhati residing at C-62 phi 4 ebony estate Greater Noida. I shifted here in the year 2019 with my family and at that time i contacted Indraprastha Gas Limited for a connection at my residence in there office situated in Kasna Greater Noida and paid an amount of Rs.6000 for the installation of the pipeline and still after 4 years there is no progress for the same. I have visited them a several times and contacted their costumer...

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Address: FLAT NO. 50, ANTRIKSH APARTMENTS, VIKASPURI, NEW DELHI-110018

Bp no. [protected]

igl connection was disconnected in the month of august'2023 but still i am getting the bills and gettings calls from igl to clear the payment whereas disconnection is not yet updated in the system that's why bills are being generated every month. Despite of my repeated request to your customer care, no action has been taken till today.

Please do the needful immediately and confirm otherwise...

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Since May 2023, I have been receiving Inflated gas bills and I also filed a complaint with the IGL customer care on 22nd of June, 2023 through mail. I also tried to seek help from IGL customer care verbally but couldn't receive any help from the concerned authorities. The mail regarding the complaint has been attached as a screenshot.
As a result I even have received a notice regarding disconnection of the Gas services.
I'd...

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Address: A2 East Vinod Nagar Delhi 110091

Dear Sir, the meter has been installed before 1 year 6 months now the connection has been done on main pipeline, I called to your reprentative on contact no [protected] regarding to regulate the connection, he came and told to change the stove either from him on private cost or change the stove to connect the line. I have changed the stove and call back to him to connect the same, he said that I need to inform IGL customer care first they...

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Address: E-4/146, sector 7, Rohini

There is gas smell in the back lane of my house (E-4/146 Sector-7, Rohini, Delhi) since past 2 months, near the IGL pipelines. Due to 50 degrees weather in Delhi, it poses a great threat to the residential houses built near it.

Kindly get the pipelines checked....

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Address: IGL Noida

I requested for the IGL connection in Jan 23 and it took the IGL team over a year to come and initiate some work, even though the money was paid already.

And when they started it took good 4-5 months to do the engineering marvel as attached.

Can you please cancel my connection, the engineering marvel done by the team, as shown below, is not safe for children coming to school. I am very concerned of this. br...

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I have applied for reconnection of PNG gas pipeline. BP no is [protected], CA no is also generated 5 days ago. Customer care said after generating CA no within 1-2 day a person will come it's been 6 days nobody even contacted for the same.

Now customer care is saying that it will take 45-90 days to install the connection. All set up and line are laid down in society they just need to install the meter and extend the line which will not take more than 1 hour. Provided Contact no people are disconnecting the phone or not picking it.
Very pathetic services from IGL.

Do we need to wait for the connection for 4 months. If that was the case it is good to go on Cylinder that is much easier to get the connection.

Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.

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Address: Modinagar-201204, U.P.

Sir/Madam,
In April, 2024, I had submitted an application duly filled in enclosed with cheque etc., for a new connection of IGL/PNG to be installed at 2nd Floor of House No.C1/6, Krishna Kutir, Shivpuri, Gali No.2, Modinagar against BP No.[protected] in the name of my son, Mr Bharat Sharma (Mobile No.[protected]) and submitted to IGL employee, namely, Mrs Rabia Begum (Mobile No. [protected].

Despite repeated requests,...

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Address: Shipra Suncity, Indirapuram, Ghaziabad, UP

Website: IGL.com

I have received my BP no for new connection, but not received any Contract Account yet...

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For BP number [protected] incorrect bill is generated from last two times. request you to send someone at my flat take reading of the meter and correct my bill. Also adjust my extra paid money to the correct bill. how it is possible when gas was in use bill was 200-300 now without use and without taking reading from my meter you people are generating 1500 for a month. Correct my bill on high priority and regenerate the bill amount on my number...

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Address: A-1/6 Khasra No 36/21 Nanesh Enclave Jain Colony Delhi 110039

Mne new connection k liye apply kiya tha 05/03/2023 ka lekin ab tk connection nahi lga aur jo yha k incharge hai Raman unko msg call kiya toh woh msg ka reply ni kr re aur call uthate nhi hai uthate hai toh bolte hai btata hu kripya krke hmara connection lgwaya jaye...

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Hello my BP number is [protected]. I had applied for domestic IGL Connection and its been more than 30 days no insecption took place no installation. called 14 times customer care no responce. also sent mail from [protected]@yahoo.com still no responce....

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