Indraprastha Gas Limited [IGL] Customer Care
Indraprastha Gas Limited
Customer satisfaction rating: 2%
Submit a Complaint
256
COMPLAINTS

Indraprastha Gas Limited [IGL] Customer Care

Indraprastha Gas Limited

Address
IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram
New Delhi
New Delhi District
Delhi
India - 110022

Customer Care Phone Numbers and Contacts

Phone:

Fax:
Fax:
+91 11 2617 1860
+91 11 2617 1863
+91 11 2617 1921

Additional info
Customer satisfaction rating
2%
Complaints
256
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indraprastha Gas Limited [IGL] related photos (19)

Complaints with pictures are more trusted and informative    View all

Indraprastha Gas Limited [IGL] Customer Care related pictures (19)

Indraprastha Gas Limited [IGL] Complaints & Reviews

Sort by:

Indraprastha Gas Limited [IGL] — NO INSTALLATION - After 130 Days (90 Days waiting period)

 senindraneel on Apr 27, 2017
This is in regarding my new connection. BP no. 4000437127

I am still waiting for any response from IGL as after so much time there is no information regarding installation.

My cheque got cleared on 16 Dec’16, post that I have started following up with the IGL Dwarka Sec -9 center for installation, they told me that it will take 90 days from the date of cheque clearance to get the installation, so I waited till 16 Feb’17 as till that time 60 days got over, post that when I again connected with them, they provided me Mr. Radhe raman (contractor) number. He told that...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — CNG filling station

 Hirdesh Chauhan on Apr 12, 2017
Today i visited CNG station at G-Block, Govindapuram, the time was around 12:00noon. There was a long queue at the car section and the auto line was vacant with few autos coming after long time. I requested Mr. Pradeep (Manager of pump) to open the line for cars so by the time there is no auto the car can be filled but he refused it out right saying that they have no staff, whereas the person was standing idol at the point.
The car line has three operating points but only two were working when I inquired about it they told me that they don't have staff whereas when I checked inside the office...
Complaint comments  Read comments Complaint category Employees

Indraprastha Gas Limited [IGL] — You wrongly deposited amount in some other account

 Indra Advocate on Mar 28, 2017
Refund the amount of RS.132 immediately. I submiited to deposit the amount towrds payment of IGL NO. 4000321773 nut you wrongly deposited same in another account of third person due to none of my fault vide ORDER NO.2985016391 DT. 28.3.17. Refund my money within 4 hours of receipt of present notice failing which u shall be liable for all costs nd consequences.

INDRA ADVOCATE..MOB NO.9811909499...
Complaint comments  Read comments Complaint category Gas Stations

IGL — Not providing CNG in the nighttime

 H.S.Rawat on Mar 27, 2017
All the station located at Singh Boarder are not providing theCNG in night time they are putting the hoarding that " Bijali na hone ke kararn cng nahi di jayegi"

I have visited three times and surprised to see the same thing all the times. It is very astonoshing when asked one of the marketing manager replied " due to too much power supply of the electricity we will not provide CNG "...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — Fraud in IGL-PNG [Security Refund in Unknown account]

 virender90 on Mar 11, 2017
Hello All,

Please find below connection details
BP Number - 4000175830
Name - Sunita Kumar
Address - A-4, 275, 1st Floor, Paschim Vihar, New Delhi - 110063
Registration Form Number - 189244
Contract Number - 400000180088
UserName - sunitakumar90

Service Request Numbers - 9900570129, 9900569643, 9900275648

This house is under construction from the last 6 years.
As per your records, you have refunded the security on 2nd July 2013 (told to me by customer care).

But I have not submitted any...
Complaint comments  Read comments Complaint category Government Organizations

Indraprastha Gas Limited [IGL] — Huge Amount Bill & taken wrong reading

 nileshgulhane on Feb 13, 2017
I have already before 4 month continuously followup in customer care, But do not any changes and effect on invoice, and taken wrong reading and give the wrong commitment given but do not any changes and effect after given complaint. My BP No is 1000124143 My Current bill reading is 802 and they have mention in invoice 1317, 478. i am completely he-rash, please give the support and resolve my issu,

Regards
Kevin Lawrence...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — PNG BP5000025273 Billing problem

 Ramesh Chander Kothari on Feb 4, 2017
Dear sir my BP no is 5000025273. My complaint is that no body from igl taking my meater reading from long time they are sending bill approximate without correct reading I lodged a complaint at igl customers care on 28-1-17 my service request no is 9900525578 they assured me it will attended till 02-02-17 but still no body came to take reading & no information for this today04-02-17 my bill payment date what I do no body at customers care picking phone kindly do needful Ramesh Chander Kothari C-3/15 Sector-71 noida...
Complaint comments  Read comments Complaint category Unauthorized charges

Indraprastha Gas Limited [IGL] — IGL Bill

 smrita gupta on Feb 2, 2017
Is is to inform that I received the bill for Busines partner number - 5000038067 (Varsha Shukla, Address - A-3/1402 Tower 8, Purvanchal Royal Park, Sector 137, Noida 201301).

We have received the estimated in voice dated 12 Aug 2016 in which the Meter reading has been estimated at 210.745 till 2 Aug 2016 however; the actual meter reading as on 29 Aug 2016 is 192.474. This leads to huge amount difference in the PNG bill.

I spoke to your customer support number under reference number 9900377380 and lodged a complain on same.

Nobody in IGL is bothered..Have...
Complaint comments  Read comments [1]Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Inflated Billings

 milanmangal on Jan 4, 2017
Hi,
I am having a PNG connection from IGL from past 6 months we are getting inflated bills. Everytime we call customer care they said they will verify the reading. After verification they say that no need to pay as bill is wrongly generated with wrong readings& will be rectified next time. But all efforts in vain no action is taken yet only false assurances and inflated bills with penalites every time.
When we tried to contact Nodal officers, they never pick up phone and if by chance they pick, they dont answer.

Regards
Milan Mangal
IGL BP No. 4000010217...
Complaint comments  Read comments [1]Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Meter is installed but Pipe is not connected to the burner for so many months.

 Pawan Popli on Dec 29, 2016
My name is Pawan Kumar Popli resident of C-15, 3rd floor, Geetanjali Enclave New Delhi -110017.I applied for new gas line connection (Png) in Feb 2016 & paid rs 6000/- .

My bp 4000391183 with igl. My problem is that the pipe was fitted (Along with meter) but not connect with gas burner, due to reason better known to the contractor.

I had made several times complaint to the company but engineer/contact person came only two /three times & promised to fitted within a day, but not yet operated, the problems remains as it is...it is big harassment and mental torture for...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Not accepting Cards or electronic Payment

 Saurav Chaturvedi on Dec 8, 2016
CNG Gas Stations at Sanajay Gandhi Transport nagar, Libaspur road, both CNG stations are not accepting Credit/debit cards. there is no other way to pay except Cash. it been more than a week. every time they are holding a paper "Card Machine out or Order".

Actually they are taking benefit of the situation happened due to demonetization of currency. Plz take accessory action against them....
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — Paid my bill but no confirmation from IGL [Resolved]

 Simi Sethi on Nov 22, 2016
I have paid bills for BP nos. 4000134986 and 4000134985 due on 25/11/2016 on the 20/11/2016 through the IGL connect app through my debit card..this is the first time I used this app. I keep getting bill reminders still and there has been no confirmation message from IGL neither through SMS nor in the app but in both cases the money has been deducted from my bank account. How do I get a confirmation?...
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Igl activation not done after multiple follow-ups in noida

 Flou8107 on Oct 19, 2016
Igl has not at all responded properly knowing the importance of its services: enabling people to cook and survive.
I live in noida sec 137. My pipelines and meters were installed after much struggle with igl on 6th oct. But still the testing and activation remains incomplete. Hence, i am unable to cook food.
I have called igl on their toll free number 4 times in the past 10days: 8th oct, 12th oct, 15th oct, and 19th oct each time giving guarantee that the gas connection will be done in 48 hours. But there has been no response.
I have also coordinated with the persons with mobile...
Complaint comments  Read comments [1]Complaint category Utility Services

Indraprastha Gas Limited [IGL] — New connection (bp no.4000425033)

 Preekshat Bhasin on Oct 7, 2016
I have send the dd of rs.6000/- approximate before one month on 15.09.2016. I have personally meet with igl staff mr. Bhavesh on 30.09.2016. He confirm that your application must move on 3.10.2016 but my connection is still pending as on date (7.10.2016) and no any information (Status) in your customer care dept

Pl. Done it at your earliest under intimate to me....
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [IGL] — Mobile tower installation in ouse premises----re

 DR. SUKANTA BISWAS on Sep 26, 2016
Dear sir,
In last friday, a advt. in AB patrika has given for 4Gmobile tower setup in hose premises by Indraprastha Telesolution Pvt. Ltd. They told same information as a complaint lodged in ur website earlier. So, Pl. informe me that whether this Indraprastha Telesolution is authorised organisation in mobile tower setup & if they wants money to install the mobile tower, then I will pay or not. They are giving reply through the mobile No-09654035962/09654615946. Pl. advise with verification.
sincelry yours.
Sukanta Biswas, Palta, PO-Bengal Enamel,
dist- 24 Parganasa(N)....
Complaint comments  Read comments Complaint category Mobile Service Providers

Indraprastha Gas Limited [IGL] — Wrong billing of PNG gas connection

 anil5707 on Sep 17, 2016
Dear sir,

I have been taking up the matter of wrong billing with IGL at various forums for the last 3-4 months. But no solution seems to be coming out of it, rather it is getting more complicated now. Even the latest invoice no 100016924870 dated 16-9-2016 is having same mistakes.

1 . Payment of Rs 1013/- ( 398+615 ) made by me and received by IGL as shown in invoice no 100016247265 dated 14-6-2016 has now been shown as NIL in next invoice no 100016924870 dated 16-9-2016 . This is wrong as Payment of Rs 1013 has already been made . this is to be corrected.
Complaint comments  Read comments [1]Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Png connection

 laxmanbhatt on Sep 6, 2016
6th september 2016

I have allotted bp no. 4000407665 in the name of abhilasha agarwal where already png pipe line is existing. I have applied for png on july 26th 2016. But till date on action was taken. I have made a complaints by personally visiting at your nehru place, new delhi and your customer care through phone many times. No action was taken, then i complaining to you (Nodal officer). All the phone number, email id in the customer care website is official not for resolve the problem.

For installation some technicians visited my premised and done some digging...
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [IGL] — Refund delay

 Cooldelhidude on Aug 24, 2016
Hi
I have 2 bp numbers 4000019521 and 4000019614 whose disconnection was done in feb this year and i have sent my employee with the physical report of igl engineer in may and got the receiving also we were told refund will come in 4-6 weeks but it has been 3 months and i am tired of following up with customer care, nodal officer and appellate authority but no one answers the mails and their phones are always engaged
The height of frustration is they are still sending estimated bills...
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [IGL] — Non installation of new connection of PNG

 manojdev on Aug 4, 2016
I have been provided BP No.4000425296 with complaint No.9900328307 of 18.7.2016. But nobody has attended the same as no official of IGL visited my house for installing the new connection. It was assured that the connection will be installed within 7 days from the complaint date i.e. 18.7.2016. But no response.


Details of bank statement is already with you and in the receipts provided by IGL which is attached in the trailing mail. However, the details are being given again:-
1. Demand Draft of Rs. 1000/- (One thousand only)
2. No. of Demand Draft_469509.
3....
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Ltd — New connection

 R p sinha on Aug 2, 2016
I have applied for new connection of png gas line on 23.03.2016. All the formalities completed like payment and documentation etc.. They have allot me bp no. 4000406778. Many complains registered and lot of efforts/ follow - up. But still i have not getting the connection. For your information few mails are given under :-


Dear sir,

Refer to all male dt. 05.07.016 to 21.07.2016 with the igl customer care. After many efforts i am not getting the proper response and connection. Also visit to head office (R k puram) and met with mr. Dharam veer and summit copy...
Complaint comments  Read comments Complaint category Gas Stations

Recently Discussed

(0 minutes ago)
Samsung India
Samsung power bank 25000 mah & 64 GB memory card
(0 minutes ago)
Samsung India
Samsung memory card & power bank
(1 minutes ago)
Bata India
Defective Shoe
(1 minutes ago)
Godrej Appliances
Repairing of Godrej Refrigerator
(2 minutes ago)
Voonik Tech
Refund status

Featured Complaints

www.bdomains.com