Indian Oil Corporation [IOC] Complaints & Reviews

Respected Sir,

I am Amrut Gadakh (former Sarpanch) live in Sonai, Tal: Newasa, Dist.: Ahmednagar. Sir, in our village there are two petrol pumps. Both are of indian oil corporation ltd i.e.Yash Petrolium and Uttam Agencies. Sir, both petrol pumps are selling Extra Premium Grade petrol which is 3 Rs.per liter costlier than normal grade petrol. We have complained so many times about this to over mentioned dealers and requested them to sell normal grade petrol. But in spite of so many follow-ups, no action has been taken by both of them. People of Sonai are mainly depend on agricultural income and so it is not affordable for them to pay Rs. 3 per liter unnecessarily. I am requesting you on behalf of Sonai people, that kindly do the needful soon as possible and take necessary action to stop this kind of exploitation.
I am having every hope that you will take a prompt action and oblige.

Thanking you.

Respected Sir,

I have booked LPG Cylinder on 19 May 2011 against automatic Booking No[protected]. In this connection I have received a message through SMS that cylinder has been delivered but physically cylinder has not been delivered till to date. In this regard I have informed on Tele[protected] on 23 May 2011 to Shahi Automobiles (Gas), 18 Sadar Bazar, Delhi Cantt-10 but neither cylinder delivered nor any information given. Therefore you are requested to book a complaint against IOC.Thanking you.

Yours faithfully

Atar Singh

dear sir mera naam ikrar hussain hai aur mera lpg conection no.3293 hai jo ki indane gas ki bhumica indane gas service loni me hai mene apna refill[protected] ko book kiya tha jiski delivery mere ghar par ab tak nahi hui hai.jab me iske jankari k liye agencey me phone karta hu to koi phone recive nahi karta.ye kewal ish mahine ki nahi balki har mahine ki bat hai.agencey wale booking k 1 mahine ke bad refill book karte hai aur uske 20-25 din bad delivery karate hai.so i requast u please take action against this agencey as so far as soon. thank you

Sir,
my name is koushik de, address c/o ramesh chandra de, puratan bazar, kharagpur, paschim midnapur, and c on- 7514, local dealer name is "RAMKRISHNA ENTERPRISE" near kharagpur, puratan bazar.Refilling 6 months delay due to my father illness admitted in bnr hospital and my family was their at that time, after coming i was going the for booking the gas. that time dealer office boy says that it was over 6 month can not booking the gas.
Then i fulfill the following correspondence till they are not give me the booking priority.
I am working in private company, i unable to going the gas shop everyday, when i contract in ph they told me not complete the dealer sine in document. one month latter the gas office boy dnt taking any action.
In this position what can i do plz give me the suggestion. & taking necessary action.
now my father and family come back home from hospital. & suffering lots of problem due to empty gas.
mb no- [protected]
email id- koushik.[protected]@gmail.com

Thanking You

koushik de

With reference to Consumer no. PG-26658, I personally visited at M/s Puneet Gas Service, 132-33, Pocket-F-2, Sector 16, Rohini, Delhi (Indian Oil Corporation Ltd, LPG Gas provider) to book my refill for LPG on 17.05.2011. But till date i.e. 22.05.2011 up to 11:50 A.M. there is no response to deliver the refill/ LPG cylinder at my residence.

This is habitual tactics to delay the delivery & no one is being receiving phone calls. I think the M/s Puneet Gas Service waiting to hike the LPG price.

My family is facing lots of problems due to this practice by the dealer.

You are hereby requested to look into the matter & I humbly requested to cancel the dealership of this type of service provider.

Dear Sir,

I am a long time consuner of Indene Gas at following Branch:

Branch:Uttarpara
Distributor Code:96160038
Dist-Hooghly,712258,West bengal

In Uttarpara Branch,there is facility to book order via phone and they provide a phone number[protected] which I used several times to book order.

But for last few months,they are not attending/picking up the phones and keeping it in busy mode throught the day.

Now I have to visit their place to book order which is very troublesome for an aged consumer(Senoir Citizen) like me.

So my sincere to concerned authorities to please take proper steps in the issue and help the older people like me.

Thanks N BR,
Suvra Banerjee

IOC Cooking Gas (Indane) had thought that it has introduced a novel system of Gas booking through IVRS. I have booked gas on 25-4-11 with no ; 201633 Consumer No: 1759. The distributor Ma Kiruba Agency ( Tel[protected] never supply in time and I am yet to get supply.The IVRS donot have complaint port and giving a complaint is a great task and it could never be done .Is it a mistake by the regional office or doitibutor. The IOC is more supportive to its distributor rather than consumer.

Respected Sir/Ma'am,

I am using Indian Oil Corporation LPG Gas cylinders since last few years. At that time it was showing any trouble in delivery/gas supply. Now a days it is a lots of trouble as I and my neighbours are facing, we are unable to get gas cylinders in time. We can get a cylinder rarely in 8-10 days after order. Due to which we are enforced to buy the cylinders in black, which is not fair. But what to do if there is not another way to fulfill our needs. So, I am requesting you to kindly take some immediate action in order to do the needful. We will be very graceful to you. I am sending the details of my Booking No. along with the agency contact/registration numbers.

Thanking You,
Yours obediantly,

Gauri Shankar Singh,
Naini, Allahabad
Mob. No. [protected]
Gas Registration No. - B00409

Gas Agency Name: Basant Gas Agency, Naini, Allahabad.
Agency Phone No.[protected]

RESPECTED SIR ,
MY NAME IS POONAM YADAV I HAVE COMPLAIN YOUR INDIAN GAS DELEAR . NAVODAYA GAS AGENCY KAMLA NAGAR AGRA .I AM GOING THE NOVODAYA GAS AGENCY FOR A NEW GAS CONNECTION BEFORE ONE YEAR,HE WAS SAYS THAT ,THE INDIAN GAS HAS STOP TO GIVE THE NEW GAS CONNECTION . WHAT IS RIGHT ANSWER ? HOW WILL I TAKE IT NEW CONNECTION ? PLEASE GIVE ME THE ANSWER BECAUSE I AM VERY TENSED ABOUT THE NEW CONNECTION . I AM MANY MANY REQUEST TO YOU SIR PLEASE LISEN ME PROBLEMS ABOUT NEW CONNECTION.
POONAM YADAV,

i am a consumer of indane (Golden gas gurgaon palam vihar) bearing consumer no Gdt 1169T. I have booked the gas cylinder for delivery at home on 23/4/2011 vide booking no 11504 but it has not been supplied till today i.e 20/5/2011 even after a lapse of 28 days. please take appropriate action. My mobile no [protected]

Hi,

I am customer of Indane gas from last 1 and half year. Around 1 year back i have transferred my account from vijayawada to Ramachandrapuram Brindavan GAs agency.
These people when they are giving the bill for refilll. The bill is not having date, month and year properly. The bill contains 2 parts one should be kept with the customer other with the agency. Both with the date month and year details. Because printing was done very far from bill. the details which should be printed on customer side are moved little bit to their part of the bill. Only half of date is appearing in consumer bill.
If i asked agency regarding this , they are not responding properly.

My consumer no : 84932
Distributor or agency no : 128478

Regards,
Mallikarjun.K

Today in the afternoon while going to school (poddar international school) with my daughter i stopped for a filling at indian oil petrol filling station as it is the nearest petrol pump to the school in Ambegaon where i asked for a filling of 150/- the attendant asked me to take my vehicle little away from the meter then he himself took it considerably away from the meter, where i could not see the meter at all ,therefore, i came back and stood infront of the meter. I saw it stopped at 149.91/- i asked why u stopped filling he said it is showing 149.91/- and you won't get petrol for 9 paisa .Have had i stood near my vehicle he would have cheated me for more money. It seems that they target to cheat womens and female folks and try to make fool out of them. Please take adequte action against these people because its not only cheating but its a harrasment for women who are frequntly moving out.

Let me bring to your notice that openly cheating @ India Oil Petrol pump so called "Madhu Enterprise " Dealers : India Oil corporation Ltd Sy No 152/2 Kodhihalli , HAL Airport Main Road, Bangalore -8.

Unfortunately i had visited this petrol pump on 15/May/2011 @ 18:40 where i have ask for 500/Rs of petrol to my Car GJ-1-HC-5009 and requested for cleaning of my car.

Surpassingly i was only customer @ petrol pump which give me very unhealthy feeling but i had ignored it.

After filling up fule i have been inform that there no cleaning service available(Where i can see so much of staff were roaming around).

I have been charged to HDFC Credit Card Machine where i had requested for Citibank Card Machine , owner doesn't have manner to speak to customer was about to fight with me where i have raise my concern towards the same.

Worst thing is that he used very abused words in front my family as well as ask me show this kind of concern @ Gujarat as my car was belongs to gujarat.

Lastly i have notice fule was filled up only 6.19 L which should be 6.79 L (Which is open cheating).(@ rate of 73.10 for premium petrol)

----- Original Message -----
From: rajneesh madhok
To: [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@gmail.com ; [protected]@yahoo.com ; [protected]@gmail.com ; [protected]@gmail.com ; [protected]@redifmail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; [protected]@yahoo.co.in ; [protected]@rediffmail.com ; [protected]@yahoo.com ; [protected]@yahoo.co.in ; [protected]@egovindia.org ; [protected]@yahoo.co.in ; Amitabh Thakur ; Bimal Khemani ; Dinesh Kaushik
Sent: Tuesday, May 17, 2011 6:05 PM
Subject: Harassment/ Repudiation of legal entitelement to get LPG connection by Phagwara Gas Service
To
1. General Manager
Indian Oil Corporation Limited
Punjab State Office
Plot No. 3A, Sector - 19A
Madhya Marg
Chandigarh
2. Phagwara Gas Service,
Industrial Area,
Phagwara.
Sub: Harassment/ Compelling to Purchase Hot Plate/ Illegal inspection made by Phagwrara Gas Service without jurisdiction / No order by any Public Authority to inspect/ Unnecessary harassment to extort money / Repudiation of Legal entitlement of LPG Connection.
Sir,
The facts are being brought in your notice to take necessary action.
My father Mr. Kashmiri Lal has expired. So, after his expiry deceased widow Mrs. Satyawati is the beneficiary of Gas connection taken in his name.
I, Brij Mohan Kundi has been running my family including myself and my wife, my son and daughter in law and one kid. So, due to dire need I applied from Phagwara Gas Service, Industrial Area, Phagwara to allot me a new LPG connection. The said agency called me one day to get the connection. On my approach to Indane’s M/S. Phagwara Gas Service I was pressurized to purchase Gas Stove alongwith the Gas cylinder. On my denial the agency holder’s staff told me to give application in writing that We don’t need Gas Stove. On submission of the application I was asked that we shall make verification at your house that whether you are in need of the connection or not. Last week two Phagwara Gas Service unauthorized persons came for verification and remarked that there are already one Gas connection running in the house so they can not get the connection. Sir, the points of consideration are:
1. That I am not interested to purchase hot plate with connection from Phagwara Gas Service.
2. Whether under any law Phagwara Gas Service can force the consumers that our mother should cook her meal herself and we can’t cook her meal.
3. Whether under any law Phagwara Gas Service or Indane deny the consumer’s his bonafide right.
4. Whether the Gas Agency can force the public to purchase gas stove from the agency.
5. Whether Phagwara Gas Service has been empowered with the judicial rights to allot/ deny and make investigations without any order from the concerned department of Food & Civil Supplies and Indian Oil Corporation, Limited.
6. The matter is concerned with Public interest so kindly take stern action in the matter.
7. When all the valid documents have been delivered and the connection has been released by Indian Oil Corporation then on what orders the said connection has been with-held.
8. That Phagwara Gas Service is continuously harassing the consumer by making inspections without any order and without any authorization from any Government Agency and unnecessarily putting inconvenience to the consumers on the pretext of inspections.
Relief Sought:
Kindly provide me the Gas connection immediately without hot plate and take stern action against the dealer.
Thanking you,
Yours faithfully,

Brij Mohan Kundi,
Nehru Nagar, St. No. 2, Railway Road,
Phagwara-144401
Through: Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph:[protected]O),[protected]M), [protected] (Tele-Fax) E-mail: [protected]@yahoo.com; [protected]@bsnl.in

Respected sir,
Myself Joseph Chacko owner of domestic gas customer card numbered 32996.For years we are consuming gas from priya gas agencies,thavalakkuzhi,eattumanoor Kottayam.In our area we have a supply in tuesdays and thursdays.But about some months before they changed it and now we have supply only once a week: thursday.But for the last two thursdays there was no suply in our area.When we called and asked replied that their stock is over and new load has not arrived.But they made a supply on the other road on the same day itself at a rate of Rs.385/cyllinder.(We are paying only 375).Sir kindly inviting your kind notice to the above issue.Hoping for a solution as soon as possible thank you..

Dear sir,
I have been allotted a gas connection from Vrindavanam Gas Agencies (Indane gas company), Kadakkal, Kollam District in Kerala. My customer no.D/7754. We are booking our gas cylinder dated 23/04/2011 but today 14/05/2011 we are not receive any cylinder. We had made 100 calls to local distributor[protected],(Mob-[protected]), but they switched off these numbers and no response. It was mental harassment. We are totally disturbed from this gas agency. Please take any suitable action against this gas agency. We shall very thankful for this.

I have a lpg connection with Baby gas agency Adoor. I had booked for a cylinder on 9-4-2011. ( My consumer no is 59067) But even after a lapse of 35 days the cylinder is yet to be received. Ihad contacted the agency many times, but all my efforts are in vain. Hence i kindly request you to take necessary action to issue the cylinder at the earliest....

Sir,
The second cylinder booking is taken up strictly after 25 days from the date of receipt of previous cylinder for our domestic LPG users. On booking the cylinder is supplied after 15-20 days .
We usually consume one cylinder in 30-35 days duration.But this booking after 25 days and delay in supply after 20 days takes a period of 45 days in between. I hope the second cylinder option is to meet our continuous LPG requirement. But we are in a pathetic position to beg about for cylinders in this gap of 10-15 days period.This greivance must be kindly taken into consideration and bring relief to we home makers not able to avail a provision of second refill gas cylinder intended for it.

Yours sincerely,
Shanthi.P
Bibikulam, Madurai-2

Dear Sir/Mam;

This is to inform you that M/s Sulabh Indain, Phulwarisharif is not supplying gas cylinders properly on time.
I have booked cylinder on 15/4/11 & till date not supplied me cylinder after given several time reminder over phone & at his counter.

So you are requested to do the needful to improve his services to avoid the problems facing by us in kitchen.

I take this opportunity to inform you that I have LPG connection # 9756 with Shri Darshan Gas Service, Pallavpuram, Meerut. The behavior of the personnel and staff of the gas service is highly objectionable. The customers are being harassed like any thing. The gas is delivered after at least 15-20 days of booking that too after continuous pursuance. Some times it takes even longer. The next booking is done only after at least 21 days after the delivery. Practically one cylinder is delivered in the minimum of about 40 days. That too by making numerous phone calls to the agency. It is also important to note that 80-90% of the times the phone is not received at all either by the agency personnel or the owners. The working hours of the agency are 10:00 AM to 04:00 PM with lunch from 01:00 to 02:30 PM (to discourage the bookings and deliveries).
I made numerous phone calls every day since then and was promised delivery the next day all the times but till date I did not receive the delivery of gas cylinder. I have made all out efforts at the agency as well as owners’ level but failed as nobody is ready to listen. The gas is being sold in plenty by the hawkers of the agency @ Rs 600 per cylinder or more.
Kindly take suitable measures so that the above problems may be resolved at an early date and Govt. Officers like me are not harassed.
Also please inform the following:
(1) After how many days of booking, the gas cylinder should be delivered?
(2) After delivery of the gas cylinder, what is the minimum period required for the next booking?
(3) What should be done or where to approach in case the agency does not follow / listen regarding (1 & 2) above?
(4) What should be done or where to approach in case of mental harassment regarding (1& 2) above?

Dr. R. P. Mishra
Scientist
PDFSR, Modipuram
Residence: OH-200 Pallavpuram – II, Meerut – 250 110, U.P.
Ph: [protected]