Indian Oil Corporation [IOC] Complaints & Reviews

Let me bring to your notice that openly cheating @ India Oil Petrol pump so called "Madhu Enterprise " Dealers : India Oil corporation Ltd Sy No 152/2 Kodhihalli , HAL Airport Main Road, Bangalore -8.

Unfortunately i had visited this petrol pump on 15/May/2011 @ 18:40 where i have ask for 500/Rs of petrol to my Car GJ-1-HC-5009 and requested for cleaning of my car.

Surpassingly i was only customer @ petrol pump which give me very unhealthy feeling but i had ignored it.

After filling up fule i have been inform that there no cleaning service available(Where i can see so much of staff were roaming around).

I have been charged to HDFC Credit Card Machine where i had requested for Citibank Card Machine , owner doesn't have manner to speak to customer was about to fight with me where i have raise my concern towards the same.

Worst thing is that he used very abused words in front my family as well as ask me show this kind of concern @ Gujarat as my car was belongs to gujarat.

Lastly i have notice fule was filled up only 6.19 L which should be 6.79 L (Which is open cheating).(@ rate of 73.10 for premium petrol)

----- Original Message -----
From: rajneesh madhok
To: [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@gmail.com ; [protected]@yahoo.com ; [protected]@gmail.com ; [protected]@gmail.com ; [protected]@redifmail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; [protected]@yahoo.co.in ; [protected]@rediffmail.com ; [protected]@yahoo.com ; [protected]@yahoo.co.in ; [protected]@egovindia.org ; [protected]@yahoo.co.in ; Amitabh Thakur ; Bimal Khemani ; Dinesh Kaushik
Sent: Tuesday, May 17, 2011 6:05 PM
Subject: Harassment/ Repudiation of legal entitelement to get LPG connection by Phagwara Gas Service
To
1. General Manager
Indian Oil Corporation Limited
Punjab State Office
Plot No. 3A, Sector - 19A
Madhya Marg
Chandigarh
2. Phagwara Gas Service,
Industrial Area,
Phagwara.
Sub: Harassment/ Compelling to Purchase Hot Plate/ Illegal inspection made by Phagwrara Gas Service without jurisdiction / No order by any Public Authority to inspect/ Unnecessary harassment to extort money / Repudiation of Legal entitlement of LPG Connection.
Sir,
The facts are being brought in your notice to take necessary action.
My father Mr. Kashmiri Lal has expired. So, after his expiry deceased widow Mrs. Satyawati is the beneficiary of Gas connection taken in his name.
I, Brij Mohan Kundi has been running my family including myself and my wife, my son and daughter in law and one kid. So, due to dire need I applied from Phagwara Gas Service, Industrial Area, Phagwara to allot me a new LPG connection. The said agency called me one day to get the connection. On my approach to Indane’s M/S. Phagwara Gas Service I was pressurized to purchase Gas Stove alongwith the Gas cylinder. On my denial the agency holder’s staff told me to give application in writing that We don’t need Gas Stove. On submission of the application I was asked that we shall make verification at your house that whether you are in need of the connection or not. Last week two Phagwara Gas Service unauthorized persons came for verification and remarked that there are already one Gas connection running in the house so they can not get the connection. Sir, the points of consideration are:
1. That I am not interested to purchase hot plate with connection from Phagwara Gas Service.
2. Whether under any law Phagwara Gas Service can force the consumers that our mother should cook her meal herself and we can’t cook her meal.
3. Whether under any law Phagwara Gas Service or Indane deny the consumer’s his bonafide right.
4. Whether the Gas Agency can force the public to purchase gas stove from the agency.
5. Whether Phagwara Gas Service has been empowered with the judicial rights to allot/ deny and make investigations without any order from the concerned department of Food & Civil Supplies and Indian Oil Corporation, Limited.
6. The matter is concerned with Public interest so kindly take stern action in the matter.
7. When all the valid documents have been delivered and the connection has been released by Indian Oil Corporation then on what orders the said connection has been with-held.
8. That Phagwara Gas Service is continuously harassing the consumer by making inspections without any order and without any authorization from any Government Agency and unnecessarily putting inconvenience to the consumers on the pretext of inspections.
Relief Sought:
Kindly provide me the Gas connection immediately without hot plate and take stern action against the dealer.
Thanking you,
Yours faithfully,

Brij Mohan Kundi,
Nehru Nagar, St. No. 2, Railway Road,
Phagwara-144401
Through: Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph:[protected]O),[protected]M), [protected] (Tele-Fax) E-mail: [protected]@yahoo.com; [protected]@bsnl.in

Respected sir,
Myself Joseph Chacko owner of domestic gas customer card numbered 32996.For years we are consuming gas from priya gas agencies,thavalakkuzhi,eattumanoor Kottayam.In our area we have a supply in tuesdays and thursdays.But about some months before they changed it and now we have supply only once a week: thursday.But for the last two thursdays there was no suply in our area.When we called and asked replied that their stock is over and new load has not arrived.But they made a supply on the other road on the same day itself at a rate of Rs.385/cyllinder.(We are paying only 375).Sir kindly inviting your kind notice to the above issue.Hoping for a solution as soon as possible thank you..

Dear sir,
I have been allotted a gas connection from Vrindavanam Gas Agencies (Indane gas company), Kadakkal, Kollam District in Kerala. My customer no.D/7754. We are booking our gas cylinder dated 23/04/2011 but today 14/05/2011 we are not receive any cylinder. We had made 100 calls to local distributor[protected],(Mob-[protected]), but they switched off these numbers and no response. It was mental harassment. We are totally disturbed from this gas agency. Please take any suitable action against this gas agency. We shall very thankful for this.

I have a lpg connection with Baby gas agency Adoor. I had booked for a cylinder on 9-4-2011. ( My consumer no is 59067) But even after a lapse of 35 days the cylinder is yet to be received. Ihad contacted the agency many times, but all my efforts are in vain. Hence i kindly request you to take necessary action to issue the cylinder at the earliest....

Sir,
The second cylinder booking is taken up strictly after 25 days from the date of receipt of previous cylinder for our domestic LPG users. On booking the cylinder is supplied after 15-20 days .
We usually consume one cylinder in 30-35 days duration.But this booking after 25 days and delay in supply after 20 days takes a period of 45 days in between. I hope the second cylinder option is to meet our continuous LPG requirement. But we are in a pathetic position to beg about for cylinders in this gap of 10-15 days period.This greivance must be kindly taken into consideration and bring relief to we home makers not able to avail a provision of second refill gas cylinder intended for it.

Yours sincerely,
Shanthi.P
Bibikulam, Madurai-2

Dear Sir/Mam;

This is to inform you that M/s Sulabh Indain, Phulwarisharif is not supplying gas cylinders properly on time.
I have booked cylinder on 15/4/11 & till date not supplied me cylinder after given several time reminder over phone & at his counter.

So you are requested to do the needful to improve his services to avoid the problems facing by us in kitchen.

I take this opportunity to inform you that I have LPG connection # 9756 with Shri Darshan Gas Service, Pallavpuram, Meerut. The behavior of the personnel and staff of the gas service is highly objectionable. The customers are being harassed like any thing. The gas is delivered after at least 15-20 days of booking that too after continuous pursuance. Some times it takes even longer. The next booking is done only after at least 21 days after the delivery. Practically one cylinder is delivered in the minimum of about 40 days. That too by making numerous phone calls to the agency. It is also important to note that 80-90% of the times the phone is not received at all either by the agency personnel or the owners. The working hours of the agency are 10:00 AM to 04:00 PM with lunch from 01:00 to 02:30 PM (to discourage the bookings and deliveries).
I made numerous phone calls every day since then and was promised delivery the next day all the times but till date I did not receive the delivery of gas cylinder. I have made all out efforts at the agency as well as owners’ level but failed as nobody is ready to listen. The gas is being sold in plenty by the hawkers of the agency @ Rs 600 per cylinder or more.
Kindly take suitable measures so that the above problems may be resolved at an early date and Govt. Officers like me are not harassed.
Also please inform the following:
(1) After how many days of booking, the gas cylinder should be delivered?
(2) After delivery of the gas cylinder, what is the minimum period required for the next booking?
(3) What should be done or where to approach in case the agency does not follow / listen regarding (1 & 2) above?
(4) What should be done or where to approach in case of mental harassment regarding (1& 2) above?

Dr. R. P. Mishra
Scientist
PDFSR, Modipuram
Residence: OH-200 Pallavpuram – II, Meerut – 250 110, U.P.
Ph: [protected]

TO,
THE IOCL
SUB- COMPLAINT AGAINST JANAK GAS SERVICE, AGRA DISTRIBUTOR
DEAR SIR,
I AM (JAIPRAKASH) APPLICANT OF NEW GAS CONNECTION IN JANAK GAS SERVICE MR. AMIT SHARMA DEMANDED ME 5000/- TO ISSUE NEW CONNECTION THEN I WILL COMPLAINT IN TOLL FREE NO IOCL LAST SATARDAY AND MY COMPLAINT NO. 107190, THEN MY COMPLAINT FORWARD TO MR. AMIT WITH IN WEEK HE GIVEN ME THREATS SOME IRRELAVANT PERSON AND 1-2 LEADERS OF B.S.P MY CONTRACT NO. IS [protected] AT THUSDAY THEN I WILL CALL IT WHAT A PROBLEM THEN HE TOLD ME VERY IRRELAVENT SENTENCE IN FATHER AND MOTHER AND SAY I WILL NOT GIVEN GAS CONNECTION DO ANY

Hello Sir/madam,

My name is Mrs.R.[protected]@Selvi and my booking number is 15442 in Tillai Gas Company puducherry. I frequently have a problem in delivery of gas.Since my family consist of 6 members a single gas is not sufficient for our family and whenever i ask for the another gas they are delay in delivering gas and whatever we try to ask the company they are requesting to meet the manager and the manager is not responding us properly and the manager says that they will not book the cylinder before 21 days of previous delivery and even after booking the cylinder they are delaying for another 10days for delivering the cylinder and i am getting cylinder for more than a 30days.And i am struggling with this problem and i need to know the remedy for my problem.

I have booked for my Indane gas supply through IVRS on 15 April 2011 and my ref. No. is 201306. There is no supply of gas so far and none answers when i dial on the toll free complaint in the last 15 days. Gas supply agency says, they do not know and i should contact complaints only. Can you please help me to talk to them and to get the supply quickly? We are suffering without gas.

Regards...............R.Rukmani

Mo: +[protected]

Dear Sirs, / Madam,
I have a gas connection , consumer no. 12564 in the name of myself (R. Prakash).at"SAKAMBARI NIWAS", H - 82, 1st floor,Ganga Street, HIG Block, TNHB, Ellis Nagar, B1 Road MADURAI - 625010., The Distributor is Vijay Gas Agencies Palanganatham, Madurai-3.. Till the connection was with this agency, i had no problem. They were customer friendly. The reason also because of my booking patterns/records speaks about my usage pattern.

When I contacted them today, they said my connection has been shifted to Pandian Gas agencies . I need to take all my records, i.e., Subscriber voucher, ration Card, id proof, etc. to the new dealer i.e. pandian and after their process only i will get further supply. (PANDIAN GAS AGENCIES is KNOWN for ITS NOTORIOUS unfriendly to consumer/customer in the past and that was the reason, at one point of time, the distributor was changed. It is a really foolish decision to change a distributor who is far away from the current distributor.

My complaint is that IOC Cannot just like that shift to a Dealier without any valid reasons. and even if they decide to do so let the consumer kept informed in prior and do all these activities.
secondly, Since I have a DBC connection, no other fuel is made available by this sweet government !!!. just because the Central govt. is at the mercy of the state govt. for their support, freebies will not be questioned by anybody and i had to suffer without any fuel and had to keep hungry till my gas connection comes. Now this period is a vacation period, it is quite natural that families shift /go on tour for the vaccation and papers as required will not be available that easily because of the mobility. The original documents are kept very safely that it is not approachable / available with care takers at the home / children., & not only that , this is purely an internal affair / an administration problem of IOC, which could very easily be sorted out by way of getting all the details shifted from the existing dealer to the new dealer.
My wife and my younger son is out of station, I 'm on the job most offen on tour. only my elder son is available and his final year degree exams are going on. At this juncture, no fuel is there. This will have impact on his studies. WILL IOC COMPENSATE FOR THIS LOSS ???. what is the damage because of some too smart , over intellegent officer / s, taking has to be thought off.

Please always see from the consumer point of view and IOC and other government agencies should work on service orientation and not on profit orientation. This policy of course had to come from the top ie the central govt. , The central & State Govt. are only to be blamed for their such poor policies, who indirectly encourage / tax the natural system by way of forcing the common people to relay on trees, etc. which has got serious impact on the global warming.

Please make use of a subject / topic / tool called STATISTICS , which will help IOC to fix this problem. I get the reply from IOC that due to the state govt. freebies, the paid consumer is made to suffer. why is it so ?.
Please arrange to supply the refill immediately or make alternate arrangement to supply fuel. The IOC Had infact taken huge deposits before supplying the fuel and it is IOC's responsibility to give the best services to it GUNIEUNE customer like me.

Thanks N Regards, R. Prakash.

Sir, I have Indane LPG connection from M/S FOL Depot Jalandhar Cantt, Today suddenly regulator was burst when gas is on and lid of the regulator fill down on the earth due to gas pressure. I am going for replacement of the same from the said Gas Agency. They refused to replace the same on free of cost. They taken Rs 150/- and replaced with old one. It is not our fault without any negligence, why they taken Rs 150/- after confirmation of Area Manager. Please advise me as per rule and also give telephone number of Area Manager Jalandhar.

Thanks & Regards

Karnail Singh

Dear Sir/Madam
I am an Indian LPG Customer with consumer no is 81918. I am having an problem with the Indian LPG distributor i.e, my gas cylinder does not deliver on time to my home, it may take nearly ONE month to arrive. Recently i have booked an cylinder on[protected] but still now it has not arrived.This problem i am facing every time when ever i have booked the cylinder. Even after so many times calling to the distributor also nothing has been changed. If i talk to the distributor they say that "we have already billed & sent you the cylinder". Plz take some action on this.

sir
I am Sanjay patsariya has L.P.G Gas connection no 17072 . I have booked cylinder on 28/04/2011 to Goyal Gas (LPG) agency Dabra Distt Gwalior , but till date no delivery is made. sir, they are blacking the cylinder and given 7 or 8 cylinder per year(Not 12) . When i asked them about delay they told me the delivery problem from company. They just give the ridiculous answer to irritate me. he delivers cylinder to marriage occasion on very high cost[protected] per cylinder) in black.
sir please take necessary action against them

sanjay patsariya
LPG Gas connection No 17072( Indane Goyal Gas Agency Dabra)
Dabra Distt. Gwalior, Madhya Pradesh
mob. No. [protected]

Distributor Information
Name:Goyal Gas Service
Address : jawahar ganj dabra distt. Gwalior
Contact No.[protected]

1. Dear Sir,

I want a new connection, but distributor say to me new connection are close, and my documents are not submitted, but I have third time deposit my doc. I want to know the rate for new connection and what are the document to be submitted
1. Voter ID card
2. Driving License
3. Pan Cards
4. Bank Statements
So I request to you please reply to me, my id and my No
[protected]
New Delhi-110041

Dear sir,
I had booked gas on a normal procedure of calling the rani gas agencies directly and received a booking no, after 20 days the new centralized system was introduced, i again booked via this and got the booking no, i received the sms promptly saying it will be delivered immediately, and now it says it is delivered. i went to the distributor and asked him he is trying to bully us and sent us back saying it will come tomorrow, but i received sms saying delivered today , but till now i had not received. my consumer no is 25596, my boking no is 205998 with cash memo 18076. is the system implemented to streamline the problem or ?????. we had taken permissions and leave to our office and hired an auto to check with the distributor in this hot summer season, is it all necessary for such a simple need, for 350 rupees gas i had spent so much. now my gas is over i had to buy from hotel three times a day daily.
please take immediate action

I AM A CONSUMER OF IOC LPG GAS CYLINDER IN BOKARO STEEL CITY,SECTOR-4, JHARKHAND. MY CONSUMER NO IS 25727 IN THE NAME OF
MRS.MANJU SHARMA. MY SUPPLIER OF LPG GAS IS SAMARJEET MEMORIAL AGENCY LOCATED IN CITY CENTRE, SECTOR-4,
BOKARO STEEL CITY.I HAVE BOOKED GAS CYLINDER ON 13/04/2011 AND DESPITE OF REGULAR EFFORTS SAMARJEET MAMORIAL AGENCY IS NOT
DELIVERING THE CYLINDER TO MY HOME .EVERYDAY THEY ARE GIVING NEW EXCUSES AND I GOT DEEPLY FRUSTATED WITH THEIR EXCUSES AND I HOPE IOC BEING A REPUTED AND TRUSTED AGENCY WILL TAKE MY COMPLAIN SERIOUSLY AND WILL DO THE NEEDFULL.PLEASE HELP ME OUT
FROM THIS SITUATION.

YOUR"S FAITFULLY,
MANJU SHARMA.

New gas connection
I registered new Indane gas connection in agency...after three month they sent resiter post to me...but I didnt receive that letter because at the time Iam not in home...so letter is returned to the agency...after that I asked that agency...they told once that letter is returned then we cant give gas connection so u go and register in another agency....

Now what to do?...Can I get that gas connection?...please help me...

Delay in supply of gas cylinder refill

I made a request for gas cylinder refill on 18th February 2011 and till now i.e. 05th May 2011, the gas agency Aparna Indane Services, Puduppariyaram, Muttikulangara (PO), Palakkad, SAP Code 118428,Phone No.[protected] has not yet delivered the refill. It has already been 78 days that I have booked for the refill. For the last 40 days when I am enquiring, the agency is intimating that it will be delivered today and now more than 78 days have been lapsed. Kindly do the needful.

Details are as under:-

Customer's Name : E.O.Varghese.
Consumer No. : 18752

Distributors Name : Aparna Indane Services Puduppariyaram
Muttikulangara P.O, Palakkad.
SAP Code:118428