Indian Oil Corporation [IOC] Complaints & Reviews

I am an officer in Bank of India and presently posted at Head Office, Mumbai.

Upon my transfer from Hazaribagh to Mumbai, I have decided to shift my family at Muzaffarpur. Accordingly, I got my connection no-9153 transferred from Janta Gas Agency,Hazaribagh to Pranati Indane Gas Service, Muzaffarpur. I went to the agency at Maithi counter on 31.05.2011 to complete the formalities and collect my connection but gentleman seating over the counter advised me to come after a few days as the same has to be verified into the system. I expressed my inability that since my journey ticket was of 01.06.2011, I could not be able to collect and complete the formalities in person. The gentleman advised to authorise some other one on your behalf. Accordingly, I have authorised my wife for the same. I also expressed that since my wife is living alone there, she is unable to collect the same from the office at Maithi as the place is 20km (approx.) away from the township and no regular mode of conveyance is available from Muzaffarpur. The gentleman assured to arrange the delivery from their extension counter, Akharaghat.

On inquiring on 14.06.2011from the gentleman, he said that they are not able to deliver the cylinders etc. through their extension counter situated at Akharaghat even after commitment. Pl. look into the matter as my wife is living alone who is authorised by me to accept the goods. The very purpose of opening extension counter is defeated if this type of service is not available from extn. counter. Travel to the office at Maithi is very difficult as it is 20 km away from the township. The mobile number-[protected] of the person dealing with the affairs of the agency is not reasonable and having no manner to talk with their customers as they are saying that "he do not have any time to talk over the phone, it is the headache of the customer, how they will collect there goods and complete the formalities."

I think this type of the behavior will not be appreciated for a service sector.

Please look into the matter. I am waiting for your early response.

Thanking you,

Kamlesh Ranjan

i am residing at neyveli. I have no gas connection sofar. i have approached for a new gas connection at M/s gosaka gas agencies,rajiv gandhi square,block-6 neyveli.they have instated to buy a new gas stove to my application. as i have already having gas stove received as a gift.....the firm may be infomed to give me the gas connection without insisting to buy gas stove for them.i request that the necessary action may be please be taken in this regard.


thanking you

yours faithfully

k.velmurugan

ALWAYS A PAIN TO BOOK A CYLINDER WITH THIS BRANCH.tHE PHONE IS USUALLY OFF THE HOOK(ACTUALLY WALKED INTO THE CENTRE AND SAW THIS ), OR THE STAFF IS ON A BREAK.
MORE SERIOUSLY, WE WERE GIVEN A LEAKING CYLINDER AT 2.00 PM TODAY.ON PROTESTING, THE PERSON ASSURED US THAT THE SMELL WAS NOT LEAKAGE,AND WILL GO OFF SHORTLY.
AFTER AN HOUR,WE STARTED CALLING THE OFFICE FROM 3.00 PMTO COMPLAIN,BUT THE PHONE WAS ANSWERD ONLY BY 5.30 PM.
SERVICE MAN FINALLY SHOWS UP AT 6.45PM AND FIDDLES AROUND WITH THE CYLINDER.LEAKAGE DOESN'T STOP, SO HE SAYS HE'LL BE BACK THE NEXT DAY TO TAKE CARE OF IT.WHEN WE PROTEST THAT WE DONT WANT A LEAKING CYLINDER IN OUR HOUSE FOR 24 HRS,HE SAYS CARTING CYLINDERS IS NOT A PART OF HIS JOB PROFILE.WHEN WE ASK FOR THE CYLINDER TO BE TAKEN AWAY, WE ARE TOLD THAT ALL PERSONNEL HAS LEFT FOR THE DAY.
THE SERVICE MAN IS ARGUMENTATIVE,RUDE AND TOTALLY REFUSES ANY SENSE OF RESPONSIBILITY.
MEANWHILE, ON CALLING THE CENTRE, IT'S NO REPLY AS USUAL.tHE SERVICE MAN REFUSES TO GIVE ATERNATE MOBILE/EMERGENCY NUMBERS, OR CONTACT OF ANY PERSON IN AUTHORITY,BUT STEPS OUT OF MY HOUSE TO PROMPTY MAKE CALLS THROUGH HIS MOBILE-REPORTING THE INCIDENT.SURPRISINGLY, HIS CALL IS TAKEN AT THE CENTRE, BUT STILL NO REPLY TO OUR CALLS.
THIS CENTRE HAS ALWAYS BEEN A POOR SEVICE PROVIDER,BUT THIS APATHY TO EMERGENCIES LIKE LEAKAGE IS SHOCKING!!!

i am writing here certain points on which we the people of Rajajipuram need your concern
1. No complaint register is given to us when we want to make any comlaint and after a long conversation, they just give a duplicate register.
2. Workers of the gas agency behave in a ill mannered way with the customers
3. No verifiation of the complaint register has been done by any Indane oil corporation officers.
4. None of the workers are properly dressed in their uniforms neither do they wear they name badges.
5. When we enquire about their names so as to make any complaint.... they usually dont tell their name or give any invalid name.
6. Agency owner as well as the manager never meet any customer directly so as to solve their problem ever.
7. No signboards and notice board are available in the Gas Agency office to help the customers to proceed in a proper criteria when they are in certain problems, such as
=> when one wants to transfer gas connection
=> when one wants to make any complaint to someone
=> to apply for double cylinder, etc
8. Gas booking can ever be cancelled by the workers of the agency without any prior notice and suitable reasons, whenever they want.
9. Gas is never checked for weight and other criterions before dilevery.
10. Booking Coupon is always given after 12 p.m. no matter what sort of emergency is happening with the customer.
11. None workers are there on time. Punctuality is never maintained in office.
12. Booking is never done through phone, infact phone is generally kept off the reciever so that no bdy can disturb them on call and no matter what sort of problem the customer is having, they have to alwayz come to the agency for booking the gas.
13. Residential Gas is openely used commercially without anyones objection.
14. Priorities of Gas agency is alwayz valued irrespective of the customer's satisfaction, specially regarding time of delivery of gas.
15. thers no generator facility available in the agency. lot of inconvinence for the customers when theres no electricity.
16. If the regulator is not in a proper condition of the cyllinder, workers of the agency pay no heed to it.
17.generally the seal of the cyllinder is not tight.
18. in special cases of public usage such as ceremonies, bhandaras, etc, extra cyllinders are not issued from the agency posing quite a number of difficulties for the customer.
19. Black marketing of Gas is done openly.
20. Shri Naveen Pandey, owner of agency is well mannered and polite but have no control over the staff.
21. no body recieves the complaint of agency
22. No suitable explanation is given when they are questioned for late delivery of gas cyllinder.
23. Workers unnneccessary put objections on different requests of the customer and genearaaly ask for "authority" etc.

kindly, please take neccessary actions against the agency and its workers so as to reduce the inconvinence that is caused to the customer.

I booked a request of refilling of my indane gas cylinder - consumer no 013276 and Agency M/s B.N.Gupta & Co, Patel Gali, Vishwas Nagar, Delhi-32. The request was made on given phone no. on 2/6/11 but cylinder was not delivered till 10/6/11. On making a complaint, it was delivered on 10/6/11. It was noticed that foul smell is emitting from that cylinder. A Complaint was made to emergency service. A mechanic came and found it was leaking and gave in writing that cylinder is leaking and may be replaced immediately. Next day on 13/6/11, the mechanic report was given to the gas agency for replacing of cylinder. Till date i.e. 15/6/11 the agency has not changed the cylinder. There is imminent danger of mishapening due to leakage of gas. An immediate intervention is requested to replace the cylinder.

SIR,

RECENTLY I HAD SHIFTED FROM MOHALI TO CHANDIGARH. I AM HOLDING A GAS CONNECTION IN MY NAME AT MOHALI WITH HIGH FLAME GAS PHASE 9 MOHALI AN INDANE GAS DEALER. I REQUESTED THEM TO TRNSFER MY CONNECTION TO CHANDIGARH. THEY ASKED TO DEPOSIT BOTH THE CYLENDERS AND REGULATORS. I DEPOSITED THE SAME ON[protected]. THEN I WENT TO THE GAS DEALER OF INDANE AT CHANDIGARH IN SECTOR 37 NAMED M/S CITY GAS, SECTOR 37-D. CHANDIGARH. BUT THEY REFUSED TO ALLOT ME THE CONNECTION BY SAYING THAT THEY HAVE NOT THE STATIONARY FOR ISSUE OF CONNECTION. THEY ALSO MISBEHAVED ME WHEN I TOLD THEM PLEASE CO OPRATE ME AS I HAVE ALREADY DEPOSITED THE FILE. BUT TILL TODAY I.E 14.06.2011 THEY DID NOT HEAR ME. PLEASE RESOLVE THE ISSUE EARLIEST.

sir,my name is abdul salam s/o abdul rahim.sir we have lot of trouble to get delivery of gas on time with booking.we can''t get delivery within ten days,it always takes 20 or sometimes more than 30.this is situation only with booking,but in black with 600/- the cylinder is anytime available.so we reqest you to lookafter the condition. and plz make easy delivery&on time to time.

Dear Sir,
As i taken transfer of (LPG domestic) on 04/06/2011 but till now SHEEN GAS AGENCY has not uploaded the data. due to that I am unable to get gas connection in Ranchi. My Consumer number is SH-176821. I hav all ready talked to Mr Poddar of BOKARO on 12/06/11. I have shifted my family to Ranchi.and facing lot of problem.I have also lodge one complaint on IOC websit and my complain number is 124561. Please do the needfull.

awaiting for your positve action.

I have a connection of Indane for home use cylinder. My consumer no is P7649 and my distributor is at Uttarpara, Hooghly (Pioneer Consumer). When I am going to book for the cylinder through IVRS, it is not working for the last 15 days. When I went to the distributor, they are not registering my booking. So, how could I book my cylinder? The same problem is happening for the last 1 month. The cylinder delivery is very irregular for the last 1 year. The behavior of the distributor is very rough. Everyone at Uttarpara have the same problem. We are facing this problem for past 1 year. Please take some steps regarding this matter.

Hi ,

I have booked the refilling gas on last month through mobile but the venkata sai gas agencies is not delivering the gas when i contact 1st time they told me gas was returned due to no one is available at my home on 4th of this month but that whole day i was in the home when i called 2nd time they told me next day it will be delivered but one one came on 5th of this month,today i have call them again they told me today by evening gas will be delivers.I don't know what the [censored] this guys are doing and govn also not taking it seriously always busy with corruption.....

I am forced to write this mail regarding the non issuing of gas properly for the last one year i am facing this issue which no body had addressed proprly .Each and every month i an getting the gas very delayed while enquiring ith them they will same some kiddish excuses.My Gas Agency is Aravind Gas ,Poojapura Trivandrum.Still not delivered the gas afte so many fake commitments.Kindly address this issue and take action fro delivering the gas on time.
Regards
G.Ramakumar

CYLINDER NOT SUPPLIED
SIR,
Last month DATED 23/05/2011, I had booked a cyllinder with M/S ANIRUDH GAS SEWA RAJENDRA NAGAR PATNA. My consumer number is LT 1381. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had used filthy language against me. I request you to please.

Hi,

I wanted to complaint against the Gas Agency "Associated Traders, Chennai" for delay in delivery and irresponsible answers. We had booked the cylinder more than a fortnight ago and they said that they would be delivering this week (from 30th May - 3rd June 2011) but still not been delivered. When contacted they are giving irresponsible answers. I have a small 2.5 Years child and we need to give her hot milk but we have to go out and get the milk from a nearby tea shop continuously for 2 weeks. Secondly, if we have to take her to a hospital also, we need to avoid it because if we miss the gas delivery person, then they would not provide us with the cylinder subsequently. I don't understand whether they should work for the customers or we are looking like slaves to them since we always have to beg and requests otherwise they would not deliver the cylinder the next time if we talk harshly. Such hardships are happening with this agencies.

I also see that the cylinder are being sold in black but not given to customer like us. My customer Id is 9154 and I still haven't received my cylinder yet. Can someone help us in this regards or advise me how to proceed to lodge a harsh complaint so that consumers like me would not be affected anymore.

regards
Govind Davey

Dear Sir/Madam,

My name is Sreeraman Namboothiri, am a user of IOC gas at Navi mumbai. Booked cylinder on 21/05/2011. Daily contacting Gas Agency for the same. The reply is "The same is on the way" Due to high pressure in office I am unable to visit the agency. I hope others also may have lot of complaints, but for me My complaint is very serious.

I fed up with the very casual approach towards customers from the agency .

Agency Name : Anushka Agency, Nerul, Navi Mumbai Ph:[protected]/27722076
My consumer No:11370
Booking no as on 21/05/2011 is "1"

my consumer no is 25522 & i am residing at nagpur .i had booked my cylinder through tomogas booking details are as below.Date Book No Source Name Caller ID Consumer No DistName IOCLBookDate IOCLBookNo IOCLStatus DownloadStatus DownloadDate Delivery Date
24/05/11 08:07 2 IVR [protected] 25522 Vimal Gas Service 24/05/2011 6343 Booking Confirmed Downloaded 24/05/2011
29/03/11 07:02 2 IVR [protected] 25522 Vimal Gas Service 12/04/2011 3236 Booking Confirmed Downloaded 12/04/2011
till date i have not received cylinder booked on 12/04/2011.kindly help me in getting refilled gas as early as possible.

Sir,

I have shifted My New Residence at Kallambalam on 01.05.2011. I have already gas connection at Trivandru, Poojappura, Aravind Gas agency and their from transferd my Gas connection to Rahmas Gas Ag ency at Kallambalam Trivandrum Dist..

I have booked my gas for refile on 09.05.2011 My Consummer No is 10381 and said me that gas will be delivered after within 26 days. I have contact gas agency on 05.6.2011 but due to non availability of gas I have not refilled my gas cylinder, Further I have approached on 06.06.2011 but same situation and I have not get the cylinder. Now on 07.06.2011 I was shocked by their reply that they have supplied my gas They are said gas cylinder get after 31 days which I have not taken. Please help because I am facing too much problem. I am having only Single gas if possible also arrange to instruct gas agency to issue me at the earliest..

Best regards

[protected]@gmail.com

We booked a gas cylinder (indane gas) through the interactive telephone booking system (contact no. [protected]) on 25th April 2011.In response to our booking we received a confirmation number 259823
Our gas agency is Ms Vimal Gas Agency, Palluruthy, Kochi- 682 006 (Phone No.[protected].Even after 45 days of waiting, the booked cylinder was not delivered.When enquied,the gas agency said that they have not received any information on our booking.
We tried to register a complaint through the toll free number [protected] they tried to hold us for a long time,thereafter offered some ineffective advices and subsequently cut the line.

A consumer (No.29303)

I have register with Nataraj Enterprises, Indane Gas Distributors, Yelahanka, Bangalore. The consumer no is 50074. Past three years I am facing delay in supply of refill cylinder. It takes nearly 12 to 15 days to get the refill cylinder after booking. This really lands me in trouble. Sometimes I have beg my friend for a cylinder. When I asked the manager, he say he is helpless and can not do anything. If the authority can look into it.

Gruhasova indane gas service of ROURKEALA is always delays the supply of the riffils to the home. Also booking on the telephone is not responed many a times , it takes several hours to book on the telephone, some times phone is engaged for a long period and some times it is not responded. I have two cylinders , but they are mantaining delivery record/schedule of one cylinder only . I have jont family so one cylinder is consumed in nearly 25 days. they allow booking of cylinder after 20 days and after booking we get cylinder after 30 days . So to get one cylinder it takes nearly 50 days and we are unable to maintanin the second cylinder which put us in trouble, to use some alternate souce for cooking. Please suplly the cylinders as soon as possible ( max, 3 DAYS) after booking , to maintain the second cylinder. Also delivery boys are coming to home suddenly after number of days has passed without prior information , if home owner is gone for some urgent works at outside or gate is locked ( still persons remain inside during afternoon , generally when people get some rest at home) delivey boys returns the cylinder to the dustributor saying the door is locked and LPG distibutor deletes the seniority list of the consumer without giving second chance. If distributor is so rigid on delivery date , they have to inform in advance the date on which riffill will be supplied .

I HAVE A GAS CONECTION N.23060 BY NAME IS YADVENDRA SHARMA AT MORENA M.P. SOME TIME AGO I HAVE A PROVLEM SO I CAN NOT BOOK GAS. AFTER SOME TIME I COME OUT MY PROVLEMS I WANT BBOKED GAS BUT AGENCY SAID THAT YOUR N. HAS BLOCK OUT SO YOU SHOULD RE ENTER YOUR DOCUMENT . I HAVE DONE SAME THEM ADVISE . BUT MY CONECTION COULD NOT RESTArT SO RESTART AS SOON AS OTHERWISE I WLL GO IN CONSUMER COURT