Indian Oil Corporation [IOC] Complaints & Reviews

We are the customers of cooking gas cylinder of the IOC and our distributor agency is M/s. Omkaram Indane Services, OACHIRA, Kollam District.

For quite a long time we are facing extreme difficulty in getting cooking gas cylinder from the above mentioned agency. After booking our consumer no. we have to wait for more than 2 months to get a filled cylinder. Many times even after 2 months when the cylinder is not delivered to us we have to go to the agency begging for it.

The agency not only lacks sufficient vehicle for transportation but also lacks sufficient manpower for running his business. The manager would ask us to pick up the cylinder our self from his godown. His behaviour is also very arrogant towards his customers to such an extent that he would not even hesitate to use filthy language. Any dignified person would feel reluctant to approach him out of fear of being humiliated. We also understand from various sources that the said agency indulges in all sorts of malpractice.

We have reported our complaints several times over phone at the IOC office and were assured that the office would look into the matter. But our problem still continues.

We are very much surprised to see, how a malfunctioning agency like this after several complaints is still into its business of troubling the genuine and bonafide consumers.

We hope that this time a swift and a strict action would be taken to ensure an uninterrupted and trouble free supply of gas cylinder.

Dear sir,

please look on bellow importent matter and take immideate action as soon as posible.

i am one customer for indian oil LPG we have one agency in our area it named M/S PANAKKEL GAS AGENCY. we have problem in delivery in refill of LPG.some costomer of this agency "(if their friends or thier family)they deliver refill cylider same date or as soon as posible but some other customer who is not thier frind or relateves they take more than 40 day. if we complaints to the AGENCY they will say go and complain indian oil coperation or other place.for me i booked my refill cylender on 5th MARCH 20011still i did not get the refill cylender.and we discussed with area sale manager (Mr. MARKOSE) thier is no replay for this mater.


thanks
Arunkumar V.G

Hi Sir,

This is to make you all clear of the poor service I have ever seen at Anbu Gas Indane Agency. This has been happening for a pretty long time. We booked for a cylinder (Customer no: 18977) on March 18 and till today we are yet to get it.

The people who are working over there are merciless and have always been talking their personal affairs and insult the customers. They do not pick up the call and if that happens they say that it is only 30 days and we have to wait for another 10 days. I have a question here. It seems that we have to wait for an indefinite period. They are very callous by nature and their response is arrogant at times.

We are frustrated to the core that we have brought this issue here hoping that we will get solutions before we initiate any legal action.

We have also heard that cylinders booked and doors locked are being sold illegally to the shops nearby at a higher price.

It is not one complaint and we are many like this to suffer a lot and if this is not getting resolved then they may have to answer to the court for their careless and poor service to their customers.

This is fair to the customers since we are depending on your service.

We do not understand how IOC is ignorant of things that are happening around here.

Please help us getting a cylinder on time and these people should be properly instructed to respond to the calls than not picking them at all.

Thanks,

Kandan

Dear Sir/Madam,

After new Gas connection from bhiwadi gas agency on 17/06/2010, till date i will not received my blue book. Every time indane gas staff told us it will take time for 15-20 days. but this 15-20 days never comes till now. I do not know what can i do.
please help.

respected sir,
Today i am going to Shaeed lal Singh Gas Agency, near pancyat bahan mohinder garh road narnaul ,Disst -mohindergarh(haryana).and received gas slip on date but gas not present in agency.I.say to agency"s owner please give me your sales officer telepone number.Agency"s Owner not give me sales officer number.Stock board ,customer right & sales officer number display board is not present in agency. Only one display bord is present in Agency"owner room & half number is write on board.Its board not display in outside

Dear sir/madam,
My name is Umesh Soni,I am a consumer of Indiane Gas Service from more than 15 years and from past 8 years I am living in Greater Noida where Kasna Indiane Gas Services is the distributor. My consumer ID is 010332, I booked two Indiane gas cylinders on 5th April, 2011 and today on 22nd April 22, 2011 after two weeks when the men (one name harish) from the Kasna Indiane Gas Services come at my residence and first he refused me to for checking the weight and any leakage in the cylinder. Than on repeat request he finally checked one cylinder which was leaked. I asked him to check the weight of the cylinder on which he refused to do so and forced me to keep one of the leaked and inappropriate gas cylinders. On asking who will responsible for any disaster or mishappening occur he started abusing me and my family members. Than in exaggeration he took both cylinders with him and threatened me if I take any action. I immediately dialed their emergency leakage number i.e. [protected] which was unanswered eight times. Than I tried customer booking number which was either busy or unanswered for more than fifteen minutes I tried. So at last I went to the distributors office looking forward for there help. In the office Instead of helping and listening to my concern they also shouted and misbehaved with me, and told me that these cylinders are already checked from the company and who are you to check these cylinders. I told him it is the consumer’s right and we have to check the pressure and weight of the cylinders at the time of delivery. He told me that I am misbehaving and arguing. On putting the same question that who will responsible for any disaster, they told me that it happens everyday and not to disturb them for these petty issues. On asking about when they are going to send me the refilled cylinder they told me to go to the Indiane gas services head office in delhi from Greater Noida on vehicle and take any cylinder of my choice from there. On asking his name he got exasperated and told me to leave office. I am feeling so helpless now that I am looking forward for any help through you people. This is happening from past few months and we are the sufferers, because of the monopoly in distributorship. I don’t know whether this matter should escalate or not however I am still surprising after listening and seeing this casual and abrupt human behavior. The whole system is corrupted, they are not picking the telephonic calls neither to book the cylinder nor to listen any complaints. The in-charge and responsible person’s do not want to take effort to help consumers problem instead they only support there employee.
Indiane Gas Services is very reputed and esteem organization. Hence it is requested to you to kindly take necessary action against the responsible persons or I have to escalate this matter to the consumer court.
Thanking you in anticipation.

Regards,
Umesh Soni
Greater Noida,
Uttar Pradesh
201306.
Date 22 April 2011.

I have booked Indane Gas reg No: 9873 on 01.04.2011 with Sri Shiridi Sai Gas Agency in Hastinapuram, Near B,N. Reddy Nagar, but as on today, ie., 21.04.2011 i have not received the cylinder. I am trying to reach them over phone Nos.[protected]/814 &[protected] since then. The story repeats every time when I book the cylinder. I have to personally go to the agency and verbally book the gas. The agency staff doesnt pick up the phone call at all. Its continuously ringing but no one is bothered to pick the phone. Hundreds of people who is having their connections with this bloody agency, are suffering and standing in front of the agency on a daily basis. (Many of the customers I have seen are illiterate/elderly people) I have a strong doubt that these fellows are selling off the cylinders un-legally and taking long time in adjusting the cylinders, due to which many innocent customers are suffering by this. I strongly insist the government or concerned authorities to take stringent action against the agency and cancell his license from indane gas. I request the related authorities please look into it and understand the common man's problems.

Thanks
Vijay

sir maine gas cylender ke liye booking 31/3/2011 raseed no.230 kiya tha jo ki aaj tak prapt nahi hua hai.is ke liye toll free no [protected] par bhi shikayat 16.04.2011 ko shikayat no-100690 kiya tha uske baad bhi aaj dinank[protected] tak cylender prapt nahi ho saka hai.ye pareshani jab bhi booking karate hai tab hoti hai.
Mithlesh Shrivastava
consumer no - JGJ 8039
in front of mjs college swatantra nagar diversion road bhind (M.P)
Mob-[protected]

Dear Sir,

Sub : Regarding the gas booking

Pl. see the details mentioned below regarding the LPG connection

INDANE LPG Domestic Connection Number : 22575,
Gas Agency : Govardhan Gas Agency
Gas Agency Address : Ramanaidu Colony, Marripalem, Visakhapatnam - 530018
Gas Agency Contact no :[protected] , 2558139
I have booked the gas on 5th April 2011 through the website "http://www.tomogas.com/iocl" Since the gas was not delivered at home, I contacted the agency today (21st April 2011). The Agency person said that website booking is not valid and you will have to book the gas again.

However, the WEBSITE DOES NOT SAY that booking is not allowed. Pl. clarify.
There should be a procedure so that consumer can know whether website booking or sms booking is valid or is been cancelled. Even today, the website allows the booking. Gas Agency says that it is not there responsibility to communicate to customer that website or SMS booking is not valid and it is company who should be informing the customer.

I want to know
(1) Whether the website booking is valid or not, as per this agency it is not valid.
(2) If it is not valid, then why there is no procedure either from Company or from agency
to make the customer aware of it. (A sms can be sent to customer for any such changes or announcement. )

- Poonam Pahari
email : poonam.[protected]@gmail.com
[protected]

Continuous not Picking the Call
Respected Concern,

My consumer no.AG8665 and I am a resident of Village-Ghambirput, P.O.Thallu, Tehsil- Anandpur Sahib, District Ropar, Punjab, (My cell No. [protected]) M/s Ashoka Gas Service (Cooking Gas / LPG Agencies) is located at Khwaja Peer Road, Raj Nagar, Nangal Township, Ropar, (Indane Gas) is the distributor for my connection. When ever I have been trying to contact the said agency the phone remains busy and many time they have a endless hold. Anytime of the day these telephone numbers are either engaged or they don't pick up. I have been trying for more than 5 days over phone continuously for booking the gas cylinder.

But I am very sorry to bring to your notice that there is no response from them. The tel. nos. provided by them[protected] & [protected] ) remains busy and not answering, The gas has not been booked..

As it is there is an inherent delay for getting the gas for Indane, which we've got used to now. Pls make sure at least we have the facility to book the gas thru' the phone.

Kindly look into the matter and ask the distributor to set his system either by fax or e-mail, and have some acknowledgement system to overcome this situation.
So Plz do the needful.

Regards,
Village-Ghambirput (upper),
P.O.Thallu, Tehsil- Anandpur Sahib,
District Ropar, Punjab,
My cell No. [protected]

I have booked Indane domestic gas via internet ( TOMO GAS) on[protected] and booking number was 8 and when we made an enquiry the authorities of Arjun Gas, keezhukara,Kozhenchery said that the booking is no longer valid.We again booked
by the same procedure and the same result was repeated.We have two cylinders and for the last three months we are not using cooking gas, which is a sort great inconvenience. Now we booked gas for the third time on[protected] and made an enquiry with the authorities in person. It is a sort of pity that the authorities were very rude.However they disclosed that the booking was there which shows that the earlier bookings were cancelled by them. It came to my notice that they are making out of turn distribution of cylinders in these areas at higher rate. Your kind attention and action is sought in this matter.
Haridas, Consumer no.11456,
Panappallil House, Koipuram .P.O,
Nellickel, Kerala

Dated: April 20, 2011

Dear Sir/Mam,

I am a decent customer of your firm. My Consumer number is VK14070. Earlier I had made complaint against a short gas service provided by your delivery boy. At that time there was no action against accused. That’s why he dared again and delivered a cylinder without checking, also later when I weighed it I have found that again it is short by three kg. During the process I was not present at my home, so I don’t have a number and the name of that bloody whosoever it is. This time my booking date was April 14, 2011 and booking number was 7303. However, I have got my gas on April 20, 2011. So Now you tell me about the necessary steps to get out of this problem or what should I do against such corrupt workers. It’s humbly request you to kindly have a look into the matter and give me relief on time by the mean of Alteration. Hope you would take an immediate action against defaulter , and this time you will penalize him with necessary punishment which brings honesty among your staff .Moreover please intimate me about the status of my case by any fastest mean like sending me email id, phone call etc. Hope there is some major action against the complaint.

Your sincerely

Nitin Gupta

([protected])

dear sir,
here is a very cricticle problem with us,
indane gas delar are taken the gas book& not giving delivery on time even they are selling custmoer quota.to other people in double rate,
so pl let me know what can u do for us & company credit.
thnx.

SIR,
Last month, I had booked a cyllinder with Mr. shamimuddin Ansari Deoband district Saharanpur Uttar pradesh. My consumer number is 12190. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had used filthy language against me. And I receive a gas i[censored] any booking chek the ID proot this time very torcher me I m very said this time I request you to please.provided the gas and gas agency deband gas agency deoband ..

Dear sir,my customer's no.39085 by the name of Mr.Manuj Gupta, s/o Mr.PAWAN GUPTA,#596,SECTOR39,URBAN ESTATE,LDH.I hav not received the gas booked by date 5-04-11 till now.the agency over here is not listening to my call or are busy.they are making excuses to us.the distributor's no.141007-ANJALI INDANE GAS SERVICE b-xxxi-1707/18 manjeet nagar,main tibba road,ldh. pls as early as possible make the dilivery of our gas cylender.........

sir,
this is chandni chauhan From Ghaziabad,we have a connection of Indane gas from BHARAT BHUSAN GAS AGENCY, ARTHALA, GHAZIABAD(UP) with connection no.B-11615,Sir we ae having the same connection for the 2+ years till now we did not got the second cylinder on the connection,last year they make fool o[censored]s by saying that they have distributed in the march, while this year we were trying to get it from feb and they were say that it will start in 10 days repeatedly,last week we did went and they told us to come in 10 days more but today when i did went to agency the owner of agency Mr.Gupta did say that they have already distributed the cylinder. Now I am confused when did they distributed the cylinders.When did I asked to owner for the same he threat to cut the connection.and did MISBEHAVED and threaten me to cut the connection if I would complaint anywhere.This is not an fresh issue against agency but there are lots of problem which we are facing.
I want to request the concerned persons who are looking it kindly look it seriously and stop this type of black marketing of cylinders and misbehaving with costumers.

I would like to bring to the notice that the staff at Indian Oil Outlet, Image Filling Station, Mayur Vihar are involved in manhandling of petrol dispensing machines. It has been experienced by me and by several other customers.

In course of the petrol dispensation, one of the staff gets into conversation with the customer and in the meanwhile, the other staff member switches off the dispensing machine by pushing down the lever on the machine on which the handle rests. Simultaneously, also feeds-in the amount for which the petrol is being delivered. The customer is under the apprehension that he has received the correct quantity as the panel on the machine indicates the amount correctly but the quantity is zero.

This needs to be checked by the authority. I can be contacted at [protected] for any further clarifications.

SIR,
Last month, I had booked a cyllinder with INDEN GAS Deesa (B.K.) Gujarat. My consumer number is 6215. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had used filthy language against me. I request you to please...

My Address & Contact No.
Mr. Paresh Kumar Gunvantlal Panchal
C/o. Amrutlal Khasetiya
N. R. Park
Deesa (B.K.) Gujarat 385535
Tel.[protected]
Email ID = [protected]@yahoo.com

I had visited one distributor of INdane Gas service, at Chandigarh Road Ludhiana named AVTAR FLAME Centre, for activation of transfer connection of LPG. On submitting my papers to the agency, the owner of the agency asked me to come after 5 days, for the connection papers and then he will give the cylinder. On my request to process my case at immedieately as it was a transfer connection only and not new connection, and i dont have a LPG at my place for cooking, the owner refused again and said Come after 5 days only otherwise you may leave without connection. It is very difficult for the family to surviuve without LPG for so many days. Also it is very difficult for a service class person to take leave again and again from office, to move behind these agencies for our basic needs.

Previously also i had got my connection transferred to some place, and i got prompt service on the same day, that too with all the proper system being followed.

This agency " Avtaar Flame Center" is harrassing the customers at his own beheast. Some other customers were also pleading to the owner for some or the reason, to which he had a deaf ear.

This agency shall be taken to task for this kind of behaviour.

BY SPEED POST

TO : DATE : [protected]

KHWAJA GARIB NAWAZ INDANE GAS SERVICE,
Behind – ABES Engineering College,
NH-24 Vijay Nagar Byapass Road,
Ghaziabad-201 009 (UP)
FIRST NOTICE

KIND ATTN : MR. A. SIDDIQUI. OWNER
SUB : COMPLAINT AGAINST MISBEHAVIOUR & POOR SERVICES

Dear Sir,
Enclosed herewith please find a copy of First Notice along with all correspondence where you & your respective Indane Officials have been failed to respond in writing even a single time which clearly indicates that you accept all the facts and have nothing to say in your defence. The telephonic response given by your unsocial elements on your behalf, are being taken as threatening to the undersigned.
This First Notice is being served upon you to send your clarification, if any within the stipulated notice period of Twelve days or within Twelve days from the date of receipt of this notice, as to why a legal suit should not be filed against your agency in the Hon’ble Court of Law under the provisions of Consumer Protection Act.
Thanking you,
AshoKSharma
Ashok K.Sharma &
All suffering consumers(LPG),
Shivpuri, Ghaziabad (U.P)
‘Complainants’

Encls : As above





BY SPEED POST

TO : DATE : [protected]
THE CHAIRMAN & MANAGING DIRECTOR,
INDIAN OIL CORPORATION LIMITED,
INDIAN OIL BHAWAN,
G-9, ALI YAVAR JUNG MARG,
BANDRA (EAST) BOMBAY FIRST NOTICE
KIND ATTN : MR. R. S. BUTOLA, THE HON’BLE CHAIRMAN
SUB : COMPLAINT AGAINST LPG DISTRIBUTOR- M/s KHWAJA GAS AGENCIES, GHAZIABAD (UP)
Dear Sir,
Please find enclosed herewith the hard copies of our following long correspondence made with regards to complaint against our local Indane LPG distributor- M/s Khwaja Gas Agency, Ghaziabad :-
(1) Copy of our complaint dt.15/2/2011 sent to Mr.R.K.Verma, CAM, of your Noida Office.
(2) Copy of our reminder dated 25th Feb.2011 sent to Mr.R.K.Verma, CAM of your Noida Office.
(3) Copy of complaint dated 01/03/2011 sent to Mr.Satwant Singh, CE,Director,Bandra(E) Bombay.
(4) Copy of reminder dated 08/03/2011 sent to Mr.Satwant Singh, CE Director, Bandra(E) Bombay.
(5) Copy of complaint dated 14/03/2011 sent to the Hon’ble State Minister of Petroleum, UP.
(6) Copy of telephonic responses of Mr.Rajat Juneja, Gzb & Mr.R.K.Verma,Noida sent to the Hon’ble State Minister of Petroleum, U.P.
(7) Proof of distributor’s harassment to the consumers and dictatorship is clear from the negligency and non-responding attitude of the above Officials of Indian Oil Corporation.
(8) A proof of blackmailing of gas can also be seen from the individual statement of our bookings and deliveries received for the past one year. It is also very clear from the recent supply of last month of February,2011 which could be booked on 21st Feb.2011 and received on 2/3/2011 i.e. after 36 days of previous supply, and Mr.Rajat Juneja says that it was made well in time of four days.
(9) For this month of March, the booking could be made today only after following regularly from 22nd March,2011 and it is again confirmed by the above dealer that delivery will be made after 10-12 days means not before 38-40 days which should be within 20-21 days as per IOCL rules.
10) The above improper supply is itself a proof of blackmailing our rightful gas, you may check the statement of supplies.
Since, your honourable officials have been failed to respond us and to take action against the above rude and more corrupted distributor, it is clear that they accept the facts of our complaint and have nothing to say in their defence. It is once again requested to clarify the reasons, if any, within Twelve Days of this first notice, as to why the legal remedy should not be filed in the Honourable Court of Law under the provisions of Consumer Protection Act, against the above LPG distributor and all above Officials of IOCL who have been favoured him and not responded to the complainants deliberately.
Yours Faithfully,
AshoKSharma
Ashok K.Sharma &
All suffering consumers(LPG),
Shivpuri, Ghaziabad (U.P)
‘Complainants’
Cc to: (1) Mr.Satwant Singh, CE Director, IOCL, Bandra(E) Bombay.
(2) Mr.R.K.Verma. CAM, IOCL, Noida (U.P)
(3) Mr.Rajat Juneja, Area Manager, IOCL, Ghaziabad (UP)
(4) M/s Khwaza Gas Agency, Dundaheda, Ghaziabad (UP)




TOP MOST URGENT
TO : DATE : [protected]
THE HON’BLE OFFICE OF THE STATE MINISTER,
MINISTRY OF PETROLEUM & NATURAL GAS,
LUCKNOW (UTTAR PRADESH)
KIND ATTN : SHRI R.P.N.SINGH (MINISTER OF STATE)
SUB : DICTATORSHIP OF M/s KHWAJA LPG INDNE GAS AGENCY, GZB
Dear Sirs,
I highly appreciate your priority to my matter, the response received from two officials of IOCL Mr.Rajat Juneja(Gzb) & Mr.R.K.Verma(Noida) over my mobile, are stated below:-
(1) Mr.Rajat Juneja (IOCL-Gzb) called me up two times over my mobile on 17/3/2011 at 20:43 stated that he has already warned and taken action against M/s Khwaja Agency and assured to deliver a copy of action to me. He told me that he has checked my statement of gas deliveries which was proper and well in time. He furiously asked me to provide any proof of black-mailing of gas and I told him that improper supplies to its’ respective consumers is a very proof in itself. If we consumers are not getting proper rightful supplies in time and company is supplying it proper in time, where gas is going, is it not blackmailing? Usually, I was responding him in English, perhaps on this only, Mr.Rajat Juneja spoken to me very rudely, don’t speak hardier, the words are – “You must be aware that you are talking to an Officer, you don’t know how to talk to an Officer, You have no manners of talking …. Baat Karne ki tameej Nahin Hai & disconnected the call… (you may recall this conversation from airtel, if required).
(2) Mr.R.K.Verma (IOCL-Noida) called me over my mobile on 19/3/2011 at 12:43 PM and asked repeatedly very as what was the complaint, means he is still not aware of the complaint which clearly shows his negligency as the First Complaint in writing was made to him only but he never paid attention to it and simply forwarded to Mr.Rajat Juneja, Gzb. who also not paid any attention to it. I requested to Mr.R.K.Verma to go through my First Complaint dated 15th February,2011 which was self explanatory. On this Mr.R.K.Verma, expressed again, it means I wanted the solution in writing only which was answered in yes by me.
From the above conversation, it is clear that both of the above officers of IOCL have deliberately not paid attention to our complaint and in fact instead of taking action against above dealer, they are favouring
& supporting him which clearly concludes from their unfair teleconversation with the complainant.
I have deputed a team to collect some proofs of blackmailing the gas, which would hopefully be submitted very shortly and I humbly request your honour to take immediate action against the above dealer by cancelling his Licence and also do penalize the officials supporting him.
Thanking you,
Yours faithfully,
AshoKSharma
Ashok K. Sharma (Conn.No.K-1855) &
A All suffering consumers of Indane LPG,
Shivpuri, Vijay Nagar, GHAZIABAD (UP)
Mobile : [protected]/[protected]
Copy to : -Hon’ble Ministry of Petroleum & Natural Gas, Delhi -Hon;ble Central Vigilance Commission, Satarkata Bhawan, Delhi
-Mr. Satwant Singh, CE-Director, IOCL, Bombay - Mr.R.K.Verma, CAM, Indian Oil Corpn. Noida (UP)
-Mr.Rajat Juneja, IOCL Ghaziabad (UP) - Public Grievance Cell - For information
- Total TV/Sahara Times/TOI (for their records) -All Suffering Consumers, Shivpuri,/VijayNagar Gzb(UP)


TOP MOST URGENT
TO : DATE : [protected]
THE HON’BLE OFFICE OF THE STATE MINISTER,
MINISTRY OF PETROLEUM & NATURAL GAS,
LUCKNOW (UTTAR PRADESH)

KIND ATTN : SHRI R.P.N.SINGH (MINISTER OF STATE)
SUB : DICTATORSHIP OF M/s KHWAJA LPG INDNE GAS AGENCY, GZB
Dear Sirs,
I am extremely very sorry for disturbing you and wasting your precious time on such a very small issue, kindly excuse me for the same.
I regret to forward herewith a self explanatory correspondence with regards to our complaint against M/s Khwaja LPG Indane Gas Agencies, Ghaziabad.
From this long correspondence, you honour may see the negligency and carelessness of the officials of Indian Oil Corpn which doesn’t need any further clarification. They all are fully involved in the blackmailing of LPG Gas of we rightful consumers and that’s the only reason this dealer is not afraid of anything in harassing and misbehaving its respective consumers.
Instead of providing better services and taking care of all consumers in future, he is threatening me through some unsocial elements and police whose teleconversation with me has been saved as an important evidence for the honourable court of law, if required.
I, therefore, request your honour to take immediate necessary action against the above dealer by cancelling his Gas Agency Licence and provide us a copy of charge-sheet for the entire satisfaction of all consumers listed on the separate sheet. I do hope, your honour will pay attention and priority to our complaint.
Thanking you,
Yours faithfully,
AshoKSharma
Ashok K. Sharma (Conn.No.K-1855) &
A number of suffering consumers,
Shivpuri, Vijay Nagar, Gzb (UP)
Mobile : [protected]/[protected]

Copy to : -Hon’ble Ministry of Petroleum & Natural Gas, New Delhi
-Hon;ble Central Vigilance Commission, Satarkata Bhawan, New Delhi
-Mr. Satwant Singh, CE-Director, IOCL, Bombay
- Mr.R.K.Verma, CAM, Indian Oil Corpn. Noida (UP)
- Public Grievance Cell - For information

REMINDER-III
TO : DATE : [protected]
INDIAN OIL CORPORATION LTD.
G-9, ALI YAVAR JUNG MARG,
BANDRA (EAST) BOMBAY

KIND ATTN : MR.SATWANT SINGH, CE DIRECTOR
Dear Sirs,
Please refer to my complaint dated 1st March,2011 attached herewith.

It is regretted that in spite of my repeated requests, no action has been taken
against the defendant which clearly shows the negligency of your officials
deputed to control the corruption and blackmailing of LPG. It seems from your
silence over my long correspondence that these dealers of Indane LPG have been
harassing the consumers because of the looseness of the higher authorities of
the company only. No response and silence over my matter clearly shows that my
allegations/complaints against M/s KhwaJa Agency are true & correct and they
have nothing to say in their defence.
Under the circumstances, I have left with no option but to bring these
complaints into the notice of Hon'ble Court of Law under the provision of
Consumer Protection Act with a copy of all correspondence to the Hon'ble
Ministry of Petroleum. Therefore, I once again request you to take immediate
action against the above mentioned agency stating as to why legal action should
not be taken against them.
Thanking you,
AshoKSharma
( Ashok K. Sharma )
Conn.No.K-1855
And Consumers of LPG
Shivpuri, Vijay Nagar
Ghaziabad (U.P)
Copy to : Mr.R.K.Verma, CAM, Indian Oil Corpn. Noida
Public Grievance Cell - For information


To, Date :[protected]

Mr.Satwant Singh, Executive Director (LPG),
Indian Oil Corporation Limited,
Indian Oil Bhawan,
G-9, Ali Yavar Jung Marg,
Bandra (East), Mumbai

Sub : Misbehave, Harassment & Non-Supply of LPG by M/s Khwaja Gas Agency,Gzb
Dear Sir,
A self explanatory correspondence regarding harassment and misbehave with the consumers' and non-supply of LPG in time by the above agency holder is being enclosed herewith which also shows the negligency and carelessness of your concerned officials.
It is regretted that inspite of repeated requests, your officers are still failed to take any appropriate disciplinary action against the above said LPG Indane Agency who has been harassing the consumers by misbehaving rudely. Beside this, the owner of this agency Mr.A.Siddhiqee has never been supplying
the gas in time. His telephones kept for booking remain always either out of order or permanently engaged at the time of booking caused of which the bookings can not be done so easily. Apart from it, the quantity of gas supplied in cylinder is also lesser and he clearly says that only 12 kg. gas is coming from the company, if you need full quantity, you may get your connection transferred
to some other agency.

Recently I booked gas on 21st Feb.2011 vide booking no.10151 after completion of one month of previous issue but regret till date I could not get delivery. This is not a single case of mine only but a number of consumers of the society are facing this problem regularly, I can submit a list of sufferers, if required.

Under the circumstances, I therefore request you to kindly look into the matter and take immediate action against the monopoly of this agency by canceling its' license and depute some other new distributor so that the entire suffering consumers may get proper and timely supplies of their respective demands.
Thanking you,
Yours faithfully,
AshoKSharma
( Ashok K Sharma )
Conn.No.K-1855
Shivpuri Vijay Nagar Bypass Road,
Ghaziabad-201 009 (U.P)

cc to : Mr.R.K.Verma, CAM, Indian Oil Corp. Noida - for information and necessary action pl.



REMINDER –II



To, Date : 25/02/2011
Indian Oil Corporation Ltd.
(Indane LPG- Complaint Section)
Noida, Distt: G.B.Nagar (U.P)


Kind Attn : Mr.R.K.Verma, CAM Noida E-Mail: [protected]@indianoil.co.in
Sub : Complaint Against Khwaja Gas Agency, Gzb


Dear Sir,

I regret to state your honour that the response given by you neither suffice my
dilemma nor solves the problem which is still lying as it is.
Your very unclear response shows your looseness and very flexible attitude
towards these Indane LPG Agency Holders caused they are not afraid of anything in
harassing their respective consumers. Their monarchic and rude behaviour towards
the consumers is liable to be penalized with the cancellation of their Agency
Licence.

Therefore, I once again request you to kindly take immediate disciplinary action
against M/s Khawaja Gas Agency, Gzb with a copy of it's charge-sheet to me
failing which I along with a number of suffering consumers will have no option
but to approach the honourable court of law under the provision of Consumer
Protection Act and a copy of all correspondence will be sent to the Head Office
of Indian Oil Corporation, Bombay. This is for your kind information please.

Thanking you,
Yours faithfully,
AshoKSharma
( Ashok K.Sharma ) &
Numerous Suffering Consumers
Mob: [protected], [protected]
E-Mail: ask.[protected]@yahoo.in



To, Date : 15/02/2011

The Managing Director,
Indian Oil Corporation Limited,
Indane Area Office, Indian Oil Bhawan,
A-1, Sector-1, 4th Floor,
Noida (G.B.Nagar) U.P.
Sub : Complaint Reg.Rude Attitude & Poorest Services of
M/s Khwaja Gas Agency, Dundahera (Vijay Nagar) Ghaziabad
Dear Sir,

I along with a number of consumers of Indane Gas connected with M/s Khwaja Gas Agency, Dundahera (Vijay Nagar) Ghaziabad are never satisfied with the bad attitude, dirty telecommunications and poorest services of this dealer. His telephone numbers given for booking remain mostly either not in order or always engaged. It is not so easy to book gas in a day or two time. sometimes it takes 3-4 days and beside this he never give delivery before one & half month and the cylinders supplied by him are also lesser in quantity. He clearly says that only 12kg Gas is being given by the company in each cylinder and he can't give delivery before one and half month, from the previous issue, you may transfer your connection to some other agency etc.etc..

For your kind reference, I booked my previous demand on 17th January,2011 vide their Booking No.8076 and could get delivery on 25th January,2011 only, that too after a regular requests to its owner Mr.A.Siddhiqee (Mob:[protected]) and delivery boy Mr.Shah Nawaz(Mob: [protected]). According to the previous supply, my booking is due after 25 days (as he says) but when I request for booking today on 15/02/2011 (after 29 days), Mr.Siddhiqee replied me very rudely that it cannot be booked before 25th February,2011 and delivery will be given within 10-12 days from the date of booking, if you need earlier, you may get transfer your connection to some other agency.

This all is happening with Indane Gas only and not with other like Bharat Gas, HP etc. because of negligency, carelessness and monopoly of such type of very rude & uncivilized dealers who are blackmailing, harassing not only consumers but also destroying the reputation of Indian Oil Corporation, an organization of high reputation.

I, therefore request you honour to take immediate disciplinary action against the dictatorship of this dealer and depute your vigilance team for a sudden and surprise visit of its’ godown to check its’ monopoly, blackmailing and rudeness in customer dealing so that the consumers can get their lawful quantity of gas and its’ delivery in time. Your cooperation and immediate action will be highly appreciated in this regard.
Thanking you,
yours faithfully,
AshoKSharma
( Ashok K. Sharma )
Connection No.K-1855
127/3, Shrikrishna Nagar(Shivpuri),
Vijay Nagar Bypass Road, Ghaziabad-201 009
Mobile : [protected], [protected]
E-mail : ask.[protected]@yahoo.in

Cc to : Head Office, Bombay - For information & necessary action pl.
Directorate (Safety)- Indian Oil Corp. New Delhi