Indian Oil Corporation [IOC] Complaints & Reviews

I am a customer of indane with customer no 16804 and have been registed with Rukmani Gas Agency,2/Ashirwad bhavan,Bairan Bazar,Raipur . I booked my gas cylinder on 05 April. 2011, till 28th April,11 no delivery has been made by the agency. I visited their office on 28th april,11 The Lady at the counter mem told me that you will get it after 4,5 days. I request concern authority look in-to this matter.
Thanking You
Pradeep i kaila
47,shyamla,pachpedi naka ,raipur
Ph. [protected]

Dear Sir

I m Satish Chandra Goyal, belonging to Post - Baldeo Distt. (Mathura)
I am a customer of Swati Indane Gas Servise Situated in Rirha road Baldeo (Mathura).
My S.V. No is [protected] And Customer no is 4249.
My Gas booking not done on time, delays has been made.
Time taken between 2 booking should be 21 days but they take 30days for Booking .And delivery time should be within 3 days after booking but it takes 15 days .
My last gas booking date was 15 march 2011 and delivery was on 26 April 2011.
Very rude n misbehaviour of staff.
I book gas cylinder every time by telephone and their line is always busy. After longtime they pickup the call and do not speake properly.

Problems with the agency:

1. While booking gas cylinder through phone they did not pickup the phone call and did not respond to the customer.

2. Cylinder is illegally sold to someone other than consumer.

3. They do not keep the stock (gas cylidner) always. But they sold the cylinder with higher price.

I expect your immediate response highly appriciated.

Yours faithfully
Satish Chandra goyal
Nivari road
Baldeo (Mathura)
Pin- 281301
Ph- [protected],[protected]
E mail- ID- [protected]@gmail.com

Padmakumari Amma
Kottayam (Dist.), Kerala – 686 631


Wednesday, April 27, 2011
The Customer Care Manager
Indian Oil Corporation - Indane Gas
Panampilly Avenue, Panampilly Nagar,
Ernakulam - 682036

Dear Sir,

Sub : Non receipt of cylinder on time when we book for a refil.
Ref : My Consumer No. 34489, Distributor – Priya Gas Agencies, Thavalakuzhy, Ettumanoor – 686631.

This is to bring to your notice about the anomalies happening at the time of delivery of recharge cylinders.

I would like you to discover something that I had booked a recharge cylinder on 9th April, 2011 and my booking number is 138. I have got my last recharge cylinder on 9th March, 2011. I’d like you to let yourself become more and more aware of the fact that I am yet to receive a recharge cylinder after 48 days from my last recharge. Since I am having a single cylinder connection, I could book my cylinder only after passing 15 days from the date of last recharge delivery. Hence I booked for my recharge on 9th April, 2011. Naturally, when I contacted the distributor yesterday, they have confirmed to me that they have printed the receipt on 25th April, 2011. And, in an interesting way, you’ll discover that till date and time, I have not received my recharge cylinder. I wonder if you’ll be surprised to discover that this has happened to us several times.

And I wonder if you’ll be curious to know the fact that I am a 79 years old lady and presently staying with my son and his family. My son is working for a private organization and my daughter-in-law is also working for an organization. Naturally, in an interesting way, you’ll discover that after they leave home, I am the only person available at home.

Maybe it will surprise you to notice that, last time, when the cylinder boy came to deliver the gas at my home, I requested him to keep the cylinder at my home and take the empty cylinder. But he thrown the cylinder at my courtyard and asked me to take the cylinder at my home. Now, of course, I don’t know for sure what you’re experiencing. But perhaps you will be wondering how your delivery boy is expecting a 79 years old lady to carry the cylinder to my home! One of the first things you can become aware about this is, since I don’t want to bribe him all the time, he was acting tough with me every now and then!

I would like you to appreciate the fact that I am a very old, (79 years old), to carry a cylinder to my home. I had to wait patiently till evening till my son returned home to take that cylinder home from our courtyard. Till that time, the cylinder was kept in broad sunlight since I cannot move that cylinder.

With your permission…now, I wonder the following things :
Can you notice why your delivery boy is asking for bribe all the time, at the time of delivering my cylinder? Is there any charge need to be paid to deliver the cylinder at home?

And would you be willing to experience that your cylinder boy is throwing the cylinder at my courtyard instead of keeping the cylinder at my home; when his vehicle can reach up to my door step.

The really important thing is just to be fully aware of that why your distributor is not taking appropriate remedial action to deliver the cylinder on the same day the receipt was printed; even after receiving many consumer complaints about the same?

I also want to remind you of something that you probably already know, which is that there are no proper consumer grievances cell at your website or concerned authority readily available to attend consumer complaints so that such distributors are acting tough with consumers.

Hope You’ll be fascinated and feel a strong compulsion to take appropriate corrective action to rectify these anomalies at the distributors end.

Since I am having only one cylinder, I am facing a lot of difficulties. Hence I would like to apply for a second cylinder. Kindly guide me how to obtain a second cylinder for this connection.

Awaiting your reply, at the earliest.

Thanking you,

Yours faithfully,


Padmakumari Amma
91-[protected]

Hi,

My Consumer Number is 58608, and I have been trying to reach the Gas Booking number for Indane Gas at Tambaram - Camp Road, but in vain. There are 2 numbers listed[protected] and[protected], which is always busy and even by chance if you find the phone ringing, no one answers. How does one get to them to book gas, leave alone the fact that there is always delay in getting it on time.

If this issue cannot be fixed, and people working their cannot spend more time attending to customers calls, they should atleast have the online booking facility. This is really pathetic service offered by Indane Gas in this area.

Hope some one reads this and acts.

Thanks,

Hina Baig Ferdinand

i renu the consumer of inden gas and my distributer name is "prithvi gas service". I booked for lpg gas 22/04/2011 but i can not get till now. Every time of booking i faced same problem. My consumer no. 39464
Mobile no. [protected]

Sir,
When my maid went to apply for a new connection she was asked to purchase a new Gas stove despite she having a new one with her. I checked on your site it is not compulsory to buy Gas stoves from the Gas agency then why Gas agencies are forcing people to buy Gas stoves from them. Infact those who have bought these Gas stoves complaint that they are of inferior quality and require repair frequently.
Please take action regarding this practice, it has become an mafia to exploit the poor people.
Manisha
[protected]

sir,
my consumer no 36736. i deal with Naga gas agency, chengalpattu. sir i made a call to them on 24th march for booking.but they told we will book on 31march. now today the date is 26th april.still i have not get my cylinder.after one month also they will not supply. i think they are supplying my cylinder for more money. if we call again they will respond. they are telling what u will do? u can do.we can do like this only.
this...

Inefficiency of service
The Distributor is not paying any attention towards customers and troubling time and again the majority of customers who are having bonafide connections at each and every instance, by unauthorized mobilizing the cylinders to the adjacent village GARLA illegally which is not in the District and situated in KHAMMAM district the Dealer is having his license for WARANGAL district. Further the dealer is providing additional and extra cylinders to the excess paying customers, for commercial purposes like hotels the domestic gas is being diverted illegally to the commercial and excess paying black business and also providing cylinders (filled) to the Big Shots and people who influence example Media persons, Police, Politicians who will back the malpractices of the distributor with the support police and media the dealer is enjoying blackmarketing due to which the shortage of supply and demand is being drastically differing between supply and demand.The dealer has also faced previous complaints from the large number of customers and it was seized for Mal - Practices. There is no instance of door delivery to the customers ever since its inception as dealer, due to which the major community of Gas Consumers consisting of old age people and women in addition the employees are loosing one Working Day for procuring filled cylinders. The Godown is placed at the distance of more than 3 Kilometers and the Dealer is advising the customers to fetch the filled cylinders from the godown at customer Risk but not their Service especially during festivals every concerned community is suffering severely due to Gas scarcity and inefficiency of Service.
Therefore I sincerely request the concerned authority to kindly consider the Genuine Grievances of the consumer at large and be pleased to deliver the consumers from all kinds of troubles created by the Kodandarama Gas Agency ,DORNAKAL. Please save the larger consumer interests in the interest of justice.


AS WE TALKED WITH SHAKER ( ASST. MANAGER ), WARANGAL. WITH MOBILE NO.[protected] ABOUT THE SERVICE PROVIDING IN THE DORNAKAL. AND REPLAYED THAT THEY WILL NOT PROVIDE SERVICE, AND USING VULGUR LANGUAGE INSTEAD OF PROVIDING THE SERVICE. PLZ KINDLY TAKE ACTION ON HIM, AND ALSO INFORMING US TO GIVE COMPLAINT IN THE CONSUMER FORUM.

S.Mahesh Kumar
H.No.6-1-90,
Near Water Tank, Dornakal.
Cust.No.1966
[protected]

M.Rajkumar
H.No.1-2-140
Jayapuram Street,
Dornakal.
Cust.No.2164
[protected]

T.Heera Singh
H.No.3-2-120,
Shanthi Nagar
Dornakal
Cust.No.01072
[protected]

K.Latha
H.No: 6-1-182,
Shastry nagar Dornakal.
cust no: 2324
[protected]

petrol quantity given by petrol pump less ,
scooty pep+ petrol capacity is 5 Liters
already petrol in scooty before purchasing 500 to 1 Ltrs
from :om
DWARKA NEW DELHI
[protected]

It is extremely difficult to book gas. The online booking system ( via tomogas.com/iocl website) states that the facility for online booking has been withdrawn. Further nobody ever picks up the phone at the agency leaving the consumers with no option but to actually go to the agency and do the needful. This is extremely frustrating and very difficult. Pls ensure that atleast online systems are restored and the people at the agency attend to phone calls.

Dear Team,

Greeting for the day !

I want to draw your kind attation toward non-delivery of Gas from last 1 month. We had booked gas on 24/3/2011 from my nearest Goodwill Gas Service Station. Address :- P-31 Krishan Vihar Pooth Nangloi Road Delhi-41. Still we have not received gas. We have complaint regarding this in mention above address but they said, your gas given to Mr. Brijesh [protected]( dated 18/4/2011). But when I called to him, He said I have not received your request till date.

Again i have complaint in office regarding Brijesh refused for gas delivery. Now office employee promised your gas would be delivered today ( dated 20/4/2011).

Now till date we have not received Gas.

Please support this type of customer fraud which make by reputed company.

Name :- Mamta
G/W gas no. 8025
Address : C-4/419 Sultan Puri Delhi-86
Ph No. [protected]

I purchased 5 litres of petrol from Amar Jyothi Service Station,Indian Oil Corporation LTd.,COCO Jubilee Hills,Hyderabad on 16 April 2011
because there was no petrol available at the nearest petrol station.
The following day my bike had an engine breakdown.Ther was petrol in the tank even then it did not start on the ignition.
Then I took the bike to mechnanic shop for repair.
I was surprised to know that the bike engine got damaged due to the adulterated mix of petrol in the tank.The mechanic in my presence showed
me the petrol from the petrol tank of my bike which did not smell like petrol.
Then I tried to reach the manager of the petrol station was there was nobody to take the call.I had to run from pillar to post to
get the bike engine repaired at an exorbitant charge.This has caused me lot of trouble ad pain without having any conveyance.
The dealer deceitfully sold me adulterated petrol that has caused me a lot of damage.This kind of deceitful act surely
damages the consumer's right.I would like to request you to please adequate corrective measures and compensation for the losses that I have incurred.
Bill attached as proof


Ram Naresh
[protected]

Inspite of having large balance in the credit card, refused to go through the transaction saying that the card was not accepted by the card co. They even rudely suggested that I may not have balance in my a/c. I was visiting this new pump for the first time and woud have gone there more often. But this insulting experience has put me off and I have decided not to go there any more.There are HP&SHELL bunks near by where I am given respect&not insult. Viswanathan.K.K.

Owing to change of job, I recently shifted from Gwalior to Panchkula. We have been using Indane gas cylinders. When we approached the distributor of Indane gas in Panchkula i.e. M/s Satyam Indane, Sector-9, Panchkula, they did not cooperate with us.
Every time they'll find out some or other gaps and delay the gas connection. Also they keep customers waiting for long, they don't use proper language and ill-treat people.My family is badly suffering in absence of cooking gas cylinder. We have been made to visit their office again and again. I can go to them only on Sunday as I can not avail leave due to hectic work schedule. The moment, they don't cooperate on one sunday, the matter shifts to next Sunday. Can Indian Oil take action on such distributors? Or they will keep quite further encouraging them. I don't want to go to that agency again. Can soone suggest me a solution?
Thanks

Pawan Tripathi
203, U-2, GH-79, Sector-20, Panchkula, Haryana
Mobile no. [protected]

HI-
I AM RAMESH GAUTAM AND CONSUMER OF INDIANE GAS, CONSUMER NO. 21713 I HAVE MY REGISTRATION OF REFILL GAS AT SEHRAWAT GAS SERVICE, SANGAM VIHAR-62, OPP. GOVT.SCHOOL
ITS BEEN 5 MONTH, I AM AVAILING GAS REFILLING SERVICES FROM ABOVE SAID AGENCY, BUT TILL DATE,I HAVE NOT RECEIVED MY GAS REFILL ON TIME. WHENEVER I TRYED TO CALL AT AGENCY TO OBTAIN THE STATUS OF MY BOOKING, NOBODY PICK-UP THE CALL.
SECONDLY THEY ALWAYS TAKES 12 TO 15 DAYS TO DELIVER THE GAS REFILL FROM THE DATE IT BOOKED, ON THE TOP OF THIS WHEN THEY FINALLY DELIVER AFTER N NUMBER OF FOLLOW-UPS THE REFILL IS ALWAYS 2.5 TO 3 KG LESS FROM ITS ACTUAL WAIT.
SO MOST OF THE TIME, I NEED BUT IT FROM THE MARKET WHERE I AM PAYING 55 RS. FOR 1 KG OF GAS, ITS OPENLY AVAILABLE IN ALL NEAREST SHOP AROUND MY HOUSE.
AND THIS CANNOT POSSIBLE UNLESS BLACKERS ARE BEING SUPPORTED BY AGENCY, WHEN I TRY TO INVESTIGATE THIS SCANDLE FROM 1 OF THE SHOPKEEPER WHO IS IN MY RELATIVE, HE TOLD ME THAT HE GETS THIS GAS FROM AGENCY ITSELF, WHEREIN HE HAS TO 550 RS. PER CILYENDER.
I AM REALLY LOOKING FORWARD TO SEE ACTION ON THIS COMPLAINT.
THANKS
RAMESH GAUTAM

We are the customers of cooking gas cylinder of the IOC and our distributor agency is M/s. Omkaram Indane Services, OACHIRA, Kollam District.

For quite a long time we are facing extreme difficulty in getting cooking gas cylinder from the above mentioned agency. After booking our consumer no. we have to wait for more than 2 months to get a filled cylinder. Many times even after 2 months when the cylinder is not delivered to us we have to go to the agency begging for it.

The agency not only lacks sufficient vehicle for transportation but also lacks sufficient manpower for running his business. The manager would ask us to pick up the cylinder our self from his godown. His behaviour is also very arrogant towards his customers to such an extent that he would not even hesitate to use filthy language. Any dignified person would feel reluctant to approach him out of fear of being humiliated. We also understand from various sources that the said agency indulges in all sorts of malpractice.

We have reported our complaints several times over phone at the IOC office and were assured that the office would look into the matter. But our problem still continues.

We are very much surprised to see, how a malfunctioning agency like this after several complaints is still into its business of troubling the genuine and bonafide consumers.

We hope that this time a swift and a strict action would be taken to ensure an uninterrupted and trouble free supply of gas cylinder.

Dear sir,

please look on bellow importent matter and take immideate action as soon as posible.

i am one customer for indian oil LPG we have one agency in our area it named M/S PANAKKEL GAS AGENCY. we have problem in delivery in refill of LPG.some costomer of this agency "(if their friends or thier family)they deliver refill cylider same date or as soon as posible but some other customer who is not thier frind or relateves they take more than 40 day. if we complaints to the AGENCY they will say go and complain indian oil coperation or other place.for me i booked my refill cylender on 5th MARCH 20011still i did not get the refill cylender.and we discussed with area sale manager (Mr. MARKOSE) thier is no replay for this mater.


thanks
Arunkumar V.G

Hi Sir,

This is to make you all clear of the poor service I have ever seen at Anbu Gas Indane Agency. This has been happening for a pretty long time. We booked for a cylinder (Customer no: 18977) on March 18 and till today we are yet to get it.

The people who are working over there are merciless and have always been talking their personal affairs and insult the customers. They do not pick up the call and if that happens they say that it is only 30 days and we have to wait for another 10 days. I have a question here. It seems that we have to wait for an indefinite period. They are very callous by nature and their response is arrogant at times.

We are frustrated to the core that we have brought this issue here hoping that we will get solutions before we initiate any legal action.

We have also heard that cylinders booked and doors locked are being sold illegally to the shops nearby at a higher price.

It is not one complaint and we are many like this to suffer a lot and if this is not getting resolved then they may have to answer to the court for their careless and poor service to their customers.

This is fair to the customers since we are depending on your service.

We do not understand how IOC is ignorant of things that are happening around here.

Please help us getting a cylinder on time and these people should be properly instructed to respond to the calls than not picking them at all.

Thanks,

Kandan

Dear Sir/Madam,

After new Gas connection from bhiwadi gas agency on 17/06/2010, till date i will not received my blue book. Every time indane gas staff told us it will take time for 15-20 days. but this 15-20 days never comes till now. I do not know what can i do.
please help.

respected sir,
Today i am going to Shaeed lal Singh Gas Agency, near pancyat bahan mohinder garh road narnaul ,Disst -mohindergarh(haryana).and received gas slip on date but gas not present in agency.I.say to agency"s owner please give me your sales officer telepone number.Agency"s Owner not give me sales officer number.Stock board ,customer right & sales officer number display board is not present in agency. Only one display bord is present in Agency"owner room & half number is write on board.Its board not display in outside