Indian Oil Corporation [IOC] Complaints & Reviews

Inefficiency of service
The Distributor is not paying any attention towards customers and troubling time and again the majority of customers who are having bonafide connections at each and every instance, by unauthorized mobilizing the cylinders to the adjacent village GARLA illegally which is not in the District and situated in KHAMMAM district the Dealer is having his license for WARANGAL district. Further the dealer is providing additional and extra cylinders to the excess paying customers, for commercial purposes like hotels the domestic gas is being diverted illegally to the commercial and excess paying black business and also providing cylinders (filled) to the Big Shots and people who influence example Media persons, Police, Politicians who will back the malpractices of the distributor with the support police and media the dealer is enjoying blackmarketing due to which the shortage of supply and demand is being drastically differing between supply and demand.The dealer has also faced previous complaints from the large number of customers and it was seized for Mal - Practices. There is no instance of door delivery to the customers ever since its inception as dealer, due to which the major community of Gas Consumers consisting of old age people and women in addition the employees are loosing one Working Day for procuring filled cylinders. The Godown is placed at the distance of more than 3 Kilometers and the Dealer is advising the customers to fetch the filled cylinders from the godown at customer Risk but not their Service especially during festivals every concerned community is suffering severely due to Gas scarcity and inefficiency of Service.
Therefore I sincerely request the concerned authority to kindly consider the Genuine Grievances of the consumer at large and be pleased to deliver the consumers from all kinds of troubles created by the Kodandarama Gas Agency ,DORNAKAL. Please save the larger consumer interests in the interest of justice.


AS WE TALKED WITH SHAKER ( ASST. MANAGER ), WARANGAL. WITH MOBILE NO.[protected] ABOUT THE SERVICE PROVIDING IN THE DORNAKAL. AND REPLAYED THAT THEY WILL NOT PROVIDE SERVICE, AND USING VULGUR LANGUAGE INSTEAD OF PROVIDING THE SERVICE. PLZ KINDLY TAKE ACTION ON HIM, AND ALSO INFORMING US TO GIVE COMPLAINT IN THE CONSUMER FORUM.

S.Mahesh Kumar
H.No.6-1-90,
Near Water Tank, Dornakal.
Cust.No.1966
[protected]

M.Rajkumar
H.No.1-2-140
Jayapuram Street,
Dornakal.
Cust.No.2164
[protected]

T.Heera Singh
H.No.3-2-120,
Shanthi Nagar
Dornakal
Cust.No.01072
[protected]

K.Latha
H.No: 6-1-182,
Shastry nagar Dornakal.
cust no: 2324
[protected]

petrol quantity given by petrol pump less ,
scooty pep+ petrol capacity is 5 Liters
already petrol in scooty before purchasing 500 to 1 Ltrs
from :om
DWARKA NEW DELHI
[protected]

It is extremely difficult to book gas. The online booking system ( via tomogas.com/iocl website) states that the facility for online booking has been withdrawn. Further nobody ever picks up the phone at the agency leaving the consumers with no option but to actually go to the agency and do the needful. This is extremely frustrating and very difficult. Pls ensure that atleast online systems are restored and the people at the agency attend to phone calls.

Dear Team,

Greeting for the day !

I want to draw your kind attation toward non-delivery of Gas from last 1 month. We had booked gas on 24/3/2011 from my nearest Goodwill Gas Service Station. Address :- P-31 Krishan Vihar Pooth Nangloi Road Delhi-41. Still we have not received gas. We have complaint regarding this in mention above address but they said, your gas given to Mr. Brijesh [protected]( dated 18/4/2011). But when I called to him, He said I have not received your request till date.

Again i have complaint in office regarding Brijesh refused for gas delivery. Now office employee promised your gas would be delivered today ( dated 20/4/2011).

Now till date we have not received Gas.

Please support this type of customer fraud which make by reputed company.

Name :- Mamta
G/W gas no. 8025
Address : C-4/419 Sultan Puri Delhi-86
Ph No. [protected]

I purchased 5 litres of petrol from Amar Jyothi Service Station,Indian Oil Corporation LTd.,COCO Jubilee Hills,Hyderabad on 16 April 2011
because there was no petrol available at the nearest petrol station.
The following day my bike had an engine breakdown.Ther was petrol in the tank even then it did not start on the ignition.
Then I took the bike to mechnanic shop for repair.
I was surprised to know that the bike engine got damaged due to the adulterated mix of petrol in the tank.The mechanic in my presence showed
me the petrol from the petrol tank of my bike which did not smell like petrol.
Then I tried to reach the manager of the petrol station was there was nobody to take the call.I had to run from pillar to post to
get the bike engine repaired at an exorbitant charge.This has caused me lot of trouble ad pain without having any conveyance.
The dealer deceitfully sold me adulterated petrol that has caused me a lot of damage.This kind of deceitful act surely
damages the consumer's right.I would like to request you to please adequate corrective measures and compensation for the losses that I have incurred.
Bill attached as proof


Ram Naresh
[protected]

Inspite of having large balance in the credit card, refused to go through the transaction saying that the card was not accepted by the card co. They even rudely suggested that I may not have balance in my a/c. I was visiting this new pump for the first time and woud have gone there more often. But this insulting experience has put me off and I have decided not to go there any more.There are HP&SHELL bunks near by where I am given respect&not insult. Viswanathan.K.K.

Owing to change of job, I recently shifted from Gwalior to Panchkula. We have been using Indane gas cylinders. When we approached the distributor of Indane gas in Panchkula i.e. M/s Satyam Indane, Sector-9, Panchkula, they did not cooperate with us.
Every time they'll find out some or other gaps and delay the gas connection. Also they keep customers waiting for long, they don't use proper language and ill-treat people.My family is badly suffering in absence of cooking gas cylinder. We have been made to visit their office again and again. I can go to them only on Sunday as I can not avail leave due to hectic work schedule. The moment, they don't cooperate on one sunday, the matter shifts to next Sunday. Can Indian Oil take action on such distributors? Or they will keep quite further encouraging them. I don't want to go to that agency again. Can soone suggest me a solution?
Thanks

Pawan Tripathi
203, U-2, GH-79, Sector-20, Panchkula, Haryana
Mobile no. [protected]

HI-
I AM RAMESH GAUTAM AND CONSUMER OF INDIANE GAS, CONSUMER NO. 21713 I HAVE MY REGISTRATION OF REFILL GAS AT SEHRAWAT GAS SERVICE, SANGAM VIHAR-62, OPP. GOVT.SCHOOL
ITS BEEN 5 MONTH, I AM AVAILING GAS REFILLING SERVICES FROM ABOVE SAID AGENCY, BUT TILL DATE,I HAVE NOT RECEIVED MY GAS REFILL ON TIME. WHENEVER I TRYED TO CALL AT AGENCY TO OBTAIN THE STATUS OF MY BOOKING, NOBODY PICK-UP THE CALL.
SECONDLY THEY ALWAYS TAKES 12 TO 15 DAYS TO DELIVER THE GAS REFILL FROM THE DATE IT BOOKED, ON THE TOP OF THIS WHEN THEY FINALLY DELIVER AFTER N NUMBER OF FOLLOW-UPS THE REFILL IS ALWAYS 2.5 TO 3 KG LESS FROM ITS ACTUAL WAIT.
SO MOST OF THE TIME, I NEED BUT IT FROM THE MARKET WHERE I AM PAYING 55 RS. FOR 1 KG OF GAS, ITS OPENLY AVAILABLE IN ALL NEAREST SHOP AROUND MY HOUSE.
AND THIS CANNOT POSSIBLE UNLESS BLACKERS ARE BEING SUPPORTED BY AGENCY, WHEN I TRY TO INVESTIGATE THIS SCANDLE FROM 1 OF THE SHOPKEEPER WHO IS IN MY RELATIVE, HE TOLD ME THAT HE GETS THIS GAS FROM AGENCY ITSELF, WHEREIN HE HAS TO 550 RS. PER CILYENDER.
I AM REALLY LOOKING FORWARD TO SEE ACTION ON THIS COMPLAINT.
THANKS
RAMESH GAUTAM

We are the customers of cooking gas cylinder of the IOC and our distributor agency is M/s. Omkaram Indane Services, OACHIRA, Kollam District.

For quite a long time we are facing extreme difficulty in getting cooking gas cylinder from the above mentioned agency. After booking our consumer no. we have to wait for more than 2 months to get a filled cylinder. Many times even after 2 months when the cylinder is not delivered to us we have to go to the agency begging for it.

The agency not only lacks sufficient vehicle for transportation but also lacks sufficient manpower for running his business. The manager would ask us to pick up the cylinder our self from his godown. His behaviour is also very arrogant towards his customers to such an extent that he would not even hesitate to use filthy language. Any dignified person would feel reluctant to approach him out of fear of being humiliated. We also understand from various sources that the said agency indulges in all sorts of malpractice.

We have reported our complaints several times over phone at the IOC office and were assured that the office would look into the matter. But our problem still continues.

We are very much surprised to see, how a malfunctioning agency like this after several complaints is still into its business of troubling the genuine and bonafide consumers.

We hope that this time a swift and a strict action would be taken to ensure an uninterrupted and trouble free supply of gas cylinder.

Dear sir,

please look on bellow importent matter and take immideate action as soon as posible.

i am one customer for indian oil LPG we have one agency in our area it named M/S PANAKKEL GAS AGENCY. we have problem in delivery in refill of LPG.some costomer of this agency "(if their friends or thier family)they deliver refill cylider same date or as soon as posible but some other customer who is not thier frind or relateves they take more than 40 day. if we complaints to the AGENCY they will say go and complain indian oil coperation or other place.for me i booked my refill cylender on 5th MARCH 20011still i did not get the refill cylender.and we discussed with area sale manager (Mr. MARKOSE) thier is no replay for this mater.


thanks
Arunkumar V.G

Hi Sir,

This is to make you all clear of the poor service I have ever seen at Anbu Gas Indane Agency. This has been happening for a pretty long time. We booked for a cylinder (Customer no: 18977) on March 18 and till today we are yet to get it.

The people who are working over there are merciless and have always been talking their personal affairs and insult the customers. They do not pick up the call and if that happens they say that it is only 30 days and we have to wait for another 10 days. I have a question here. It seems that we have to wait for an indefinite period. They are very callous by nature and their response is arrogant at times.

We are frustrated to the core that we have brought this issue here hoping that we will get solutions before we initiate any legal action.

We have also heard that cylinders booked and doors locked are being sold illegally to the shops nearby at a higher price.

It is not one complaint and we are many like this to suffer a lot and if this is not getting resolved then they may have to answer to the court for their careless and poor service to their customers.

This is fair to the customers since we are depending on your service.

We do not understand how IOC is ignorant of things that are happening around here.

Please help us getting a cylinder on time and these people should be properly instructed to respond to the calls than not picking them at all.

Thanks,

Kandan

Dear Sir/Madam,

After new Gas connection from bhiwadi gas agency on 17/06/2010, till date i will not received my blue book. Every time indane gas staff told us it will take time for 15-20 days. but this 15-20 days never comes till now. I do not know what can i do.
please help.

respected sir,
Today i am going to Shaeed lal Singh Gas Agency, near pancyat bahan mohinder garh road narnaul ,Disst -mohindergarh(haryana).and received gas slip on date but gas not present in agency.I.say to agency"s owner please give me your sales officer telepone number.Agency"s Owner not give me sales officer number.Stock board ,customer right & sales officer number display board is not present in agency. Only one display bord is present in Agency"owner room & half number is write on board.Its board not display in outside

Dear sir/madam,
My name is Umesh Soni,I am a consumer of Indiane Gas Service from more than 15 years and from past 8 years I am living in Greater Noida where Kasna Indiane Gas Services is the distributor. My consumer ID is 010332, I booked two Indiane gas cylinders on 5th April, 2011 and today on 22nd April 22, 2011 after two weeks when the men (one name harish) from the Kasna Indiane Gas Services come at my residence and first he refused me to for checking the weight and any leakage in the cylinder. Than on repeat request he finally checked one cylinder which was leaked. I asked him to check the weight of the cylinder on which he refused to do so and forced me to keep one of the leaked and inappropriate gas cylinders. On asking who will responsible for any disaster or mishappening occur he started abusing me and my family members. Than in exaggeration he took both cylinders with him and threatened me if I take any action. I immediately dialed their emergency leakage number i.e. [protected] which was unanswered eight times. Than I tried customer booking number which was either busy or unanswered for more than fifteen minutes I tried. So at last I went to the distributors office looking forward for there help. In the office Instead of helping and listening to my concern they also shouted and misbehaved with me, and told me that these cylinders are already checked from the company and who are you to check these cylinders. I told him it is the consumer’s right and we have to check the pressure and weight of the cylinders at the time of delivery. He told me that I am misbehaving and arguing. On putting the same question that who will responsible for any disaster, they told me that it happens everyday and not to disturb them for these petty issues. On asking about when they are going to send me the refilled cylinder they told me to go to the Indiane gas services head office in delhi from Greater Noida on vehicle and take any cylinder of my choice from there. On asking his name he got exasperated and told me to leave office. I am feeling so helpless now that I am looking forward for any help through you people. This is happening from past few months and we are the sufferers, because of the monopoly in distributorship. I don’t know whether this matter should escalate or not however I am still surprising after listening and seeing this casual and abrupt human behavior. The whole system is corrupted, they are not picking the telephonic calls neither to book the cylinder nor to listen any complaints. The in-charge and responsible person’s do not want to take effort to help consumers problem instead they only support there employee.
Indiane Gas Services is very reputed and esteem organization. Hence it is requested to you to kindly take necessary action against the responsible persons or I have to escalate this matter to the consumer court.
Thanking you in anticipation.

Regards,
Umesh Soni
Greater Noida,
Uttar Pradesh
201306.
Date 22 April 2011.

I have booked Indane Gas reg No: 9873 on 01.04.2011 with Sri Shiridi Sai Gas Agency in Hastinapuram, Near B,N. Reddy Nagar, but as on today, ie., 21.04.2011 i have not received the cylinder. I am trying to reach them over phone Nos.[protected]/814 &[protected] since then. The story repeats every time when I book the cylinder. I have to personally go to the agency and verbally book the gas. The agency staff doesnt pick up the phone call at all. Its continuously ringing but no one is bothered to pick the phone. Hundreds of people who is having their connections with this bloody agency, are suffering and standing in front of the agency on a daily basis. (Many of the customers I have seen are illiterate/elderly people) I have a strong doubt that these fellows are selling off the cylinders un-legally and taking long time in adjusting the cylinders, due to which many innocent customers are suffering by this. I strongly insist the government or concerned authorities to take stringent action against the agency and cancell his license from indane gas. I request the related authorities please look into it and understand the common man's problems.

Thanks
Vijay

sir maine gas cylender ke liye booking 31/3/2011 raseed no.230 kiya tha jo ki aaj tak prapt nahi hua hai.is ke liye toll free no [protected] par bhi shikayat 16.04.2011 ko shikayat no-100690 kiya tha uske baad bhi aaj dinank[protected] tak cylender prapt nahi ho saka hai.ye pareshani jab bhi booking karate hai tab hoti hai.
Mithlesh Shrivastava
consumer no - JGJ 8039
in front of mjs college swatantra nagar diversion road bhind (M.P)
Mob-[protected]

Dear Sir,

Sub : Regarding the gas booking

Pl. see the details mentioned below regarding the LPG connection

INDANE LPG Domestic Connection Number : 22575,
Gas Agency : Govardhan Gas Agency
Gas Agency Address : Ramanaidu Colony, Marripalem, Visakhapatnam - 530018
Gas Agency Contact no :[protected] , 2558139
I have booked the gas on 5th April 2011 through the website "http://www.tomogas.com/iocl" Since the gas was not delivered at home, I contacted the agency today (21st April 2011). The Agency person said that website booking is not valid and you will have to book the gas again.

However, the WEBSITE DOES NOT SAY that booking is not allowed. Pl. clarify.
There should be a procedure so that consumer can know whether website booking or sms booking is valid or is been cancelled. Even today, the website allows the booking. Gas Agency says that it is not there responsibility to communicate to customer that website or SMS booking is not valid and it is company who should be informing the customer.

I want to know
(1) Whether the website booking is valid or not, as per this agency it is not valid.
(2) If it is not valid, then why there is no procedure either from Company or from agency
to make the customer aware of it. (A sms can be sent to customer for any such changes or announcement. )

- Poonam Pahari
email : poonam.[protected]@gmail.com
[protected]

Continuous not Picking the Call
Respected Concern,

My consumer no.AG8665 and I am a resident of Village-Ghambirput, P.O.Thallu, Tehsil- Anandpur Sahib, District Ropar, Punjab, (My cell No. [protected]) M/s Ashoka Gas Service (Cooking Gas / LPG Agencies) is located at Khwaja Peer Road, Raj Nagar, Nangal Township, Ropar, (Indane Gas) is the distributor for my connection. When ever I have been trying to contact the said agency the phone remains busy and many time they have a endless hold. Anytime of the day these telephone numbers are either engaged or they don't pick up. I have been trying for more than 5 days over phone continuously for booking the gas cylinder.

But I am very sorry to bring to your notice that there is no response from them. The tel. nos. provided by them[protected] & [protected] ) remains busy and not answering, The gas has not been booked..

As it is there is an inherent delay for getting the gas for Indane, which we've got used to now. Pls make sure at least we have the facility to book the gas thru' the phone.

Kindly look into the matter and ask the distributor to set his system either by fax or e-mail, and have some acknowledgement system to overcome this situation.
So Plz do the needful.

Regards,
Village-Ghambirput (upper),
P.O.Thallu, Tehsil- Anandpur Sahib,
District Ropar, Punjab,
My cell No. [protected]

I have booked Indane domestic gas via internet ( TOMO GAS) on[protected] and booking number was 8 and when we made an enquiry the authorities of Arjun Gas, keezhukara,Kozhenchery said that the booking is no longer valid.We again booked
by the same procedure and the same result was repeated.We have two cylinders and for the last three months we are not using cooking gas, which is a sort great inconvenience. Now we booked gas for the third time on[protected] and made an enquiry with the authorities in person. It is a sort of pity that the authorities were very rude.However they disclosed that the booking was there which shows that the earlier bookings were cancelled by them. It came to my notice that they are making out of turn distribution of cylinders in these areas at higher rate. Your kind attention and action is sought in this matter.
Haridas, Consumer no.11456,
Panappallil House, Koipuram .P.O,
Nellickel, Kerala

Dated: April 20, 2011

Dear Sir/Mam,

I am a decent customer of your firm. My Consumer number is VK14070. Earlier I had made complaint against a short gas service provided by your delivery boy. At that time there was no action against accused. That’s why he dared again and delivered a cylinder without checking, also later when I weighed it I have found that again it is short by three kg. During the process I was not present at my home, so I don’t have a number and the name of that bloody whosoever it is. This time my booking date was April 14, 2011 and booking number was 7303. However, I have got my gas on April 20, 2011. So Now you tell me about the necessary steps to get out of this problem or what should I do against such corrupt workers. It’s humbly request you to kindly have a look into the matter and give me relief on time by the mean of Alteration. Hope you would take an immediate action against defaulter , and this time you will penalize him with necessary punishment which brings honesty among your staff .Moreover please intimate me about the status of my case by any fastest mean like sending me email id, phone call etc. Hope there is some major action against the complaint.

Your sincerely

Nitin Gupta

([protected])