Indian Oil Corporation [IOC] Complaints & Reviews

Sir,

It's my fate, I got Indane gas connection from Nanda gas agency,Chennai-the worst Indane agency located in my area. I am using their service since 2008. Really I don't have any words to describe them. People are very harsh and irresponsible. We can't reach them over phone-they won't pick up ur call easily. For any request, you have to reach their office and don't forget to follow-up 3 or 4 times. For getting additional cyliner connection I went 20 times in 9 months. They will say something if I go and ask about my request.They didn't sent the letter for Addition cylinder even though Govt release the order, to get the letter I went 5 times in 2 week. And Gas delivery boys are forcing us topay some extra (Rs 15/20)particular amount of money apart from original cylinder cost. For any reason even if you give less than the money they wanted you will get scolded and they won't deliver next time properly.

If you know anyone working in Nanda gas agency , you will get done the work soon because people like Mr.Chandrasekar are there. You can simply give some extra money and finish your work.

Nanda gas agency is not bothered about their service. But they need money from people. Is this a way to run a business and earn money.

For a Common middle class men, experience with Nanda gas agency is painful and heartbreaking.

Is there not any way to control these kind of Gas agencies?

I have booked my Gas cylinder on 03.3.2011 through on line booking. My Gas Booking registration No. was 297. My Consumer No. is A 00815. My Gas distributor is Amit Gas Agency, Malda, West Bengal. After lapse of about 22 days, I have not received my refilled cylinder. Kindly look in to the matter.

Sir,
I had gas connection with consumer no 40475 from Shivanika Enterprises,Delhi(Code-107301).I had transferred connection from Shivanika Enterprises to Shaheed Major sudhir Chhikara,Shahibabad,201005 (Code-244939) with TTV no[protected] on dated 05/03/2011.but till now i have not get connection from Shaheed Major sudhir Chhikara due to transferred process not updated online.

One of the IOC petrol pump at M/S Sabharwal, R K Puram, Sector 5, New Delhi is cheating the customers. This has happened to me thrice. Whenever a customer asks for petrol amounting to a certain amount, they simply stops the meter at Rs. 100. When asked that it was not Rs. 100, they start the pump again at Rs.100 saying that the balance amount has been filled.Thus they try to cheat a customer by Rs.100 everytime. When I asked for the clarification they started arguing with me. Please try to avoid R K Puram, Sector 5 pertrol pump if possible or get out of your car to check the readings properly before paying them money.

Consumer no.: 24220
Agency. :Bright gas service
Coimbatore,Tamilnadu
My mobile no:[protected]

Dear Sir,
This is to bring to your kind notice that I had registered my mobile phone number with my gas agency(Bright gas service) to book my refilling of my indane gas cylinder.But everytime I send a SMS to book the cylinder I get an immediate automatic reply that my phone no. is not registered for SMS booking.My agency insists on sms booking.Inspite of repeated complaints the problem is not solved.Kindly take steps to settle the issue immediately. Thank you.Dr.S.Venkatachalam,Coimbatore.

This is to bring to your notice that consumers of Gandhi Gas Agency of Indian Oil Corporation, located in Gandhi Nagar, New Delhi, face a lot of problems in getting refill of their LPG gas cylinders. As per the procedure of Gandhi Gas Agency, booking for a refill cylinder is accepted only after 25 days of supply of the previous cylinder and it takes another 15 days after booking before the cylinder is delivered. It means, a refill cylinder is supplied after a gap of more than 40 days. The personnel manning the gas agency are very inconsiderate, rude and evasive and they don’t listen to the problems of the consumers. Myself and my husband are both in central government service and we face a lot of inconvenience when the gas suddenly runs out.

You are therefore requested to look into the above problem and redress it expeditiously.

Thanking you in anticipation.

Sulochna Dhall,
A91, West Azad Nagar,
Gali No. 3, Chachi Bldg.
Delhi-51.
Consumer No. 10808

Respected Sir,
I have gas connection from tally gas service no-2839 in my name. I have booked for gas delivery on 8.3.2011 and could,nt get the gas cylinder till date last delivery was given to me on 8.2.2011. I have paid three visits to the depot, every time staff says you will get delivery tommorow. Kindly suggest how i will run my kitchen? The land line phone is there but they do\'nt pick the phone.The behaviour of the staff is very rude. They don\'t provide any cell no of owner as well as manager for any complaint. It has also come to my knowledge the staff is selling the cylinders in black.

Sanjay tangri

Bulandshahr
uttar pradesh
Pin 203001

Dear sir/madam,
I am the consumer of Indane gas nagpur under KARUNA GAS surendra nagar, Nagpur. my consumer no is 56235, from last one year facing severe service problam from same agency. After booking gas, it takes more than a month to receive the gas and that to after many visits to their agency. kindly look into the mattar so as to get sevices satisfied. Also there is not proper remote booking facilities (Mobile, phone etc. )

R R Ukirde
NPTI Colony, S A Road
Gopalnagar, Nagpur

BON BON - SAKI NAKA andheri mumbai INDIAN OIL PETROL PUMP is a ' chor'
My name is Shruti D'cunha and i work at Andheri Mumbai i own a Ford Figo. There is a huge petrol racket going at BON BON - SAKI NAKA INDIAN OIL PETROL PUMP. On Friday 4th March at around 9:00 pm I filled petrol worth RS 500 at BON BON petrol pump. To my horror when I started the car not even a single drop of petrol was filled though they showed me the zero reading etc. They have some counter at the click of their hand by which they manipulate the petrol filled. My ford Figo shows a ' distance to empty' and gives an alarm at 80 KM distance. Inspite of filling around 8 ;litres petrol the petrol lamp was still showing red. Plus when I tried speaking to them they were very rude including the supervisor at the petrol pump. My bill number is 30761 dated 4/3/11.Then they gave me the owner number MR sachdev [protected] who knows if this is right. He told me to come and speak at the petrol pump to sort this out but I am sure he was not the owner sounded more like a watchman.

My consumer number is 26998. My gas distributor is Prabhat Gas Service, Janak Puri, New Delhi, Ph: 25590053. As usual this time again on 19th March 2011 at 3 pm they delivered half-empty gas cylinder. I have been observing this problem since my childhood days. Is this because Indane Gas (IOCL) enjoys natural shield against all mal-practices because it is a PSU.

The weight of gas this time is 9 Kg intead of stipulated 14.2 Kg.

And, to add to my woes, no body picks up phone -be it Prabhat Gas or Indane Customer Service or the IOCL Area Officer. I have been trying continuosly for the past 3 hours.

Can I be heard through your forum?

Neeraj Goel
[protected]

I am Ramanathan, having connection since 1998 initially i had connection with HP at Chennai Poonamallee Sakthi Gas Agency, then we are shifted to Sriperumbudur at 2008, but at the time they is no HP dealer at sriperumbudur so we have transferred our connection to IOC. but now we are settled in our native place of Ambur and we have transferred our connection to Ambur Suriya Indane Gas Agency, Consumer No.5073.

We have transferred our connection around 2010 April, but in this one year period we have got only 2 delivery from them, whenever we asking cylinder they told No stock. if stock available they given instruction to us to pay the amount in the agancy office and we have to go their godown place and get the cylinder personally with our risk. they will not deliver to customer place.

Please confirm, if this the practice, is there any option to switchover agency from IOC to HP again with the same deposit amount or else i have no option to surrender my connection due to inefeciency of Agency.

sir the indane gas agency located in villuupuram , sree devi gas agency not supplying the gas cylinder in time. and also the staffs are not responsing correctly,

The complaint of gas leak smell was reported 3 weeks back to Emergency cell- The rep. cam same day by evening & changed the O rings of the cylinder. But the gas leak smell remained. The mechanic said that he would come back with a new tube in one day.
As he has not reported even after 4 days we contacted emergency gas cell again who casually informed "it shall be attended"-
Now after a week we are yet to see the response, no answers to phone calls to emergency service & no reply to phone calls made to IOC cell.
Hi. Is there anybody from this Corporation who is really serious about attending gas leaks on priority ? It seems nobody cares for any accident if happens due to gas leak. No ownership ! No accountability ! I s there anybody who is going to listen ?
R.Ramamoorthy
Con.no.39516
Adayar Gas Agency
Chennai- 600020

I am extremely surprise on non-delivery of gas despite of persuasions ,even after expiry of 15days to the booking date which is 28th/Feb 2011,the gas has not been delivered till date.The gas dealers name is ;UTTARAYAN GAS SERVICE Jyangra Baguihati kolkata -700059.The dealers code no is 98210796.
My consumer no is 9673(Udaya Shankar).
Kindly take up the matter urgently for delivery of gas in question

My Address :[protected]@gmail.com(email)
C/105 VIP Enclave 2 Raghunathpur,VIP Rd ,Kol-59
contact:[protected]

my connection no. 544
booking date[protected] but not supplied till now[protected]

I am a senior citizen and I am a regular consumer of Indane gas for cooking( consumer No 2831). I wanted to book a gas on the 18th March 2011. To my horror I was told by the distributor TUCS, Tiruvanmiyur that my account has been suspended and have got to get it cleared by the Indane Dept of Indian oil!! The reason he stated was that my last cylinder was ordered more than 6 months ago.Hence as per rules programmed into the IOC computer the number turns out to be under suspension. Indane should be happy that at least there is a person using gas so economically! I am also using the electrical Induction Cooker judiciously. Hence consumption is low. Instead of appreciating my economical use of the Indane gas they have decided to suspend the gas account which is highly objectionable! I request through these columns to inform Indian Oil / Indane Gas Dept that my account should not be suspended , and forthwith lift the suspension to enable me to get a refill.
V.Sekar
Kottur
[protected]

I am a customer of Pradeep Gas Agency since last 20 months.

Pradeep Gas Services
3,Behind Ford Tractor,By pass Road,Faridabad

1) I never rcvd a cylinder by phone booking.Their phone engage all the time.
2) Every time I went to the agency to book the cylinder.
3) They took 10-12 days to get the cylinder delivered.
4) The services during complaints are very very poor.I got my regulator changed after three visit to the agency.
5)The total behavior of the the staff members towards the customer is absolutely hope less.

Regards......................Sanjaykumar
Gas Connection no------ 17910
Address ---- 2171/9

Dear Sir/ Madam,
I (Sachin) am son of Mr. Shiv Kumar Agarwal, writing on behalf of my father.
I (Shiv Kumar Agarwal) am a consumer of Indane Gas. We are facing LPG gas booking and delivery issue with the distributor.
The local gas distributor does not book the gas in time and makes different –different reasons to delay the gas booking. Also after the delayed booking , he also makes different excuses to deliver the gas and makes a long delay in Gas delivering.
There is a festival season and I have a family with me , due to poor Gas booking and delivery, my family is facing the problem.

The details are:
My Name: Shiv Kumar Agarwal (Mob.: [protected])
Local Indane Gas Distributor: Gulaothi Indane Gas Service
Address: Gulaothi , Distt Bulandshahr, UP, INDIA (Pin-245408)

Please look into the matter.
I shall be highly obliged to you.

Thanks and regards
Shiv
(Shiv Kumar Agarwal)

Sir,
I' Rajendra Kumar Kaushal customer of Indian gas My consumer No. is DV-10500 I have booked Gas cylinder on 31st Jan 2011 but cylinder is not delivered me still now. I contact dealer DV Gas Jagdalpur they said your cylinder is already dispatched Kindly take necessary action.
My Address -
Mausam Colony, Kumharpara,
Jagdalpur (Bastar) C.G.
Mobile No.[protected]
e mail - [protected]@gmail.com

Dear Sir,
I am a consumer of Gas cylinder of Indian Oil Corporation of India through your authrosied agency M/S. Laxmangarh Gas Service(Laxmangarh-Sikar.Raj.) My consumber Number 3474(B).
Please cheque and kildly deliver filled LPG gas cylinder timely your distributions deliver too late appros 40-45 days later deliver ,Laxmangarh Gas Service not booked any pass book after 30 days. he talk to pepole we have deliver to you gas cylinder at your home after 30 days of before deliverly,sie not proper deliverly system not proper spot for deliverly.I have rerceived my LPG last month dt 12.2.2011,I phoned so many times to LPG Deliverly boy Mr. Gos Mohmad and Office Person Mr. Shanker,but still I have not received my LPG Cylinder .
Sir, I am request to you kindly take necessary and permanent action for consumer to provided home delivery LPG after 21 days of before delivery by Laxmangarh Gas Service,Laxmangarh(Sikar) Rajsthan.332311.
yours truly
Subhash Joshi
Secretary,
Lions Club Shekhawati Laxmangarh
Address:- S/O Sh. Nathmal Joshi
Near Jat Ki Kui, Laxmangarh(Sikar) rajasthan.
Contact No.[protected].