Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,

Sub : Complaint against Indane LPG Dealer in Hooghly.
Ref : Consumer No. 2836

Much against my wish, I have to strongly register this formal complaint against Mallick Brothers at Dr. Prasad Das Mallick Sarani, Hooghly (phone nos.[protected] &[protected] for long delay in delivery coupled with malpractice. There is always some unusually long waiting in getting gas supply from this Dealer compared to other Dealers. Probably their coverage area may have become more than their capacity for which it is now high time for INDANE to consider appointment of a second dealer in our area. While we are accustomed with a waiting of 10/15 days from date of booking to get delivery of our gas every month, this month’s waiting has surpassed all time record.

Last I booked my gas on 12th January, 2011 and I was told that it would take about 20 days which means the gas should have been supplied to me around end of January, 2011. Since there was no supply until then, I started checking almost daily from 3rd February, 2011 the status of delivery of my gas over phone to which they had been telling me that it would be delivered shortly. I took patience and thought that my gas would be supplied definitely on 6th February, 2011 as next two days were holidays for the dealer – 6th was their weekly closure and 7th was closed for Saraswati Puja.

Since I did not get my supply even on 6th, I got impatient and phoned them exactly at 10:30 a.m. today (9/2/2011) and wanted to know the status of my gas supply. To my utter surprise, I was told that the delivery boy came to my house on 6th February, 2011 (Sunday) but reportedly could not see anybody at my house and hence delivered the gas elsewhere. This statement of the dealer made me furious as 6th Feb was Sunday and apart from my wife, I was also present in the house the whole day. Moreover, my daughter also came down from her in-laws house and she was also with us on 6th the whole day in the house. Therefore, the statement given by the delivery boy to the office was an utter falsehood just to whitewash his wrong-doing of selling my gas to someone else at a high premium. The dealer’s office staff was very adamant over phone and was unwilling to listen to my statement in order to only defend the statement given by the delivery boy as 100% true. This is not the first time and similar malpractice happened in the past also when I made verbal complaint then with the dealer but it seems it is a non-starter. However, we cannot sustain this kind of injustice any longer and hence this complaint. I am sure a number of other consumers may have similar experience and indignation against this dealer but may just be digesting the injustice without making a hue and cry like me.


Since I have not got the gas even after lapse of full 27 days (from 12/1/2011 to 9/2/2011) and since my gas was delivered to other consumer without my knowledge, it is the normal practice that I need to book my gas afresh and again wait another 27 days or so to come my turn. This being not practicable, I immediately sent my wife this morning to the dealer’s office to make a physical presence to make the complaint when she saw a huge crowd of dissatisfied consumers waiting outside the dealer’s office. When my wife started raising her voice to establish that the delivery boy was out and out wrong, the office staff called her inside and appeased her with an assurance that my gas would be supplied in a day or two. However, until and unless it is physically delivered, I am keeping my fingers crossed.

It may not be out of place to mention here that a large number of hotels, restaurants and caterers are flourishing in Hooghly-Chinsurah area, falling within the jurisdiction of this dealer’ supply area and it seems they are not affected, in any way, like us due to severe scarcity of LPG gas. I simply wonder how they are regularly getting their supply whose consumption may be 10 times more than domestic requirements like us. If they are also getting their supply of LPG gas in proper sequence and genuine waiting like us, I am sure their shutters would have been closed long back.

I hope you would take up seriously with the above-named dealer and ensure that such harassment and irregularities do not recur in future. INDANE should also immediately consider a 2nd agency in Hooghly area.

Thanking you,

Yours truly
Shyamal Kumar Dey
Old Kapasdanga
Post & Dist : Hooghly
Pin Code : 712 103

i am u d pandey, my indane gas consumer no is d s 15184,. wheneve i book gas they donot supply in time,, for booking also the telephone is invariably busy, evenif the dial tone come,nobody picks up the phone, this time i have booked 15 days back,i am still waiting for supply of cylinder of gas,
i am a senior citizen,living alone in the flat, i was director in ministry of defence, .
this ds gas service of pooth kalan,budh vihar, delhi is not giving good service,
their gas service should be cancelled.

Dear Sir / Madam, Date – 09/02/2011



I had booked a LPG GAS cylinder[protected] with M/S Yadu Gas Services, D-33, Site-4, Sahibabad, Ghaziabad (INDANE GAS). My consumer number is (69650).The same was delivered to me on 3rd of Feb. The Cylinder supplied underwight by 4-5 kg then I returned to supplier on the same time.

For your information, this is not the first instance. In spite of my repeated requests from 4th of Feb. on your complaint cell numbers-([protected]),[protected],[protected] to check and supply full weight cylinder………….STILL WAITING



Thanks,
Anil Kumar Agarwal
[protected]

my gas connection no with s k trading at patna is 45141.i have been trying since last 4 days to book for refilling of my cylinder but the telephone nos 665733,2211900 are not working ,not responding.

Respected Sir
Indane Gas agency Nalagarh distt Solan Himachal Pradesh the people of agency are distributing the cylinder in illegal way in the area of Bhud, Manpura ,and Kishanpura .There is no GAS regular supply in the area People are Purchasing 1050/ Rs Per cylinder form Black Market. Sir there is no any GAS Supply from last 2 Month and nobody can open the mouth against that GAS Mafia. Lot of people are in this area selling the cylinder in shops.

I had registered a new connection on dated 05/02/2011 in the name of kumari Sunita d/o Sh. Chhote Lal add- A-155 st no-5 mandoli ext. near bank colony road nand nagri delhi-93. When I went to take connection on dated-08/02/2011 the owner of the gas agency (prithvi gas agency ) Mr. Sanjeev singh talked me in a very rude manner and told me to take gas stove forcefully. The price of gas stove is Rs.1000.00 (approx.) and he told me to buy gas stove from there in Rs.1800/- when i told him not to buy gas stove from there then he abused me and said that there was no cylinder without gas stove and said that i have a full power not to give u cylinder and torn my gas related documents and pushed me out of the gate forcefully and said " kar le jo tere bas ki ho " and " main apni marji se jise chahun use cylinder dunga tujhe yahan se cylinder nahi milega bhag yahan se"

I want to know that is there no way out to give me cylinder and nobody can do anything to Mr Sanjeev singh and teach him manner such as he treated me

Hi,
Today, since from morning to evening i am keep calling to Indane Distributor to book my LPG(domestic) cylinder refill,both the telphone lines are either busy or ringing but nobody picks up. I fed up everytime i book my refill. It is really embarrassing. My Distibutor address is "Karnataka Food & Civil Supplies Corporation Ltd", Indane Distributors, K.F & C.S.C Godown Complex, 1st Cross, Lingarajapuram, Bangalore - 560084. And phone numbers are[protected],[protected].

Regards,
Swamy JDM.

My consumer no.34683 and I am a resident of 17,3rd street,Bank Colony,Madhavaram Milk Colony,Chennai 600 051 (My cell No. is [protected]) M/s RAJESH GAS AGENCY (Indane Gas) is the distributor for my connection.. But am very sorry to bring to your notice that there is no response from them. The tel. nos. provided by them[protected],[protected] remains busy and not answering.
We are booking the cylinder after 21 days only,because RAJESH GAS AGENCY,will not take order booking before 21 days.our last delivery was happened on 29.12.10,for that we booked on 19.11.10,it took one month and 10 days,that’s why I’m writing this mail about the services of RAJESH GAS AGENCY.
I booked on 20.01.11,but so far delivery has not yet happened,whenever we contacted them thru the telephone,they are not all giving correct answer and they are telling that they will be delivering in another two days,but this is not happening.After that two days when we contact them in office by direct visit,then they are telling that ,they don’t have stock and again they are telling that it will take another two days.this is happening from 26.01.11.whenever we are calling thru the telephone,first of all they wont attend the phone call,if they pick then ,they were talking very rudely and they are telling that they have sent for delivery.when we contacted our delivery boys they said that they have not received the order and our management will tell the same thing.ie. they will lie to the customer.
We booked our cyclinder on 20.01.11 but they are telling that,as per their records on 22.01.11,I don’t know that how it is happening from their end.
Sir, last two days,our both the cylinder has empty and we borrowed the cyclinder from our neighbor.not only I’m facing this problem ,in and around of bank colony people facing this problem from RAJESH GAS AGENCY.
Why I’m mailing this mail,because our both the cylinders are empty,please deliver asap
I look forward to take the appropriate action against your distributor and make your customer feel happy.

From'
U. V. Nayak
Flat No. 706 E, Jacaranda , Brigade Millennium, J.P.Nagar 7th PHASE
bANGALORE-560078, pH: 41675156

To
Mr. M.B.Dilip Rai

Sir,
Ref: Our LPG connection....Cust. No. SGK 70780 thro' SRI GURUKRUPA INDANEDISTRIBUTORS,
nO.71/1, Mehta Arcade, Bank of India building, 15th cross,
100 ft Road, 6th Phase, J.P. Nagar, Bangalore-560078.

Tin No. [protected] Phone Nos.22456296,22448068,22449211,41216940,22458991,
22454020, 22454021.

I am a senior citizen and I find it next to impossible to get in contact with
this agency for my gas requirement when it is exhausted. Every time I have to go personally
and book the cylinder. None of the phones are working or no one answers the call if it rings.
You can cross check the same. The no's are only ornamental. Even after trying for 3 days
continueously I am not able to contact them. You may advise all the agencies to book thro'
e-mail and make it mandatory to give the e-mail addresses.
All our friends are also having the same problems with this agencies. May be you have given
them much more quantity what they cannot handle. Kindly make arrangement to give sub-agency
nearer to our place, .,J.P.Nagar 7th Place.
Also, your toll free no. is not working effectively.
With earnest hope I am complaining to you with out prejudice what so ever. Kindly do the
needful at the earliest. It is great if I get a word in reply.
Thanking you
Yours faithfully
Vasudev

Dear Sir,
My Gas Connection No. is 004844 with Hanumangarh Gas Agency at Hanumangarh District (Rajasthan). The Dealer do not supply refill cylinder at home within time. He (deliveryman) always delivered the refill cylinder 10 to 15 days late from due date and also does not deliver the refill cylinder at our official address. So, please you are requested to solve our problem and oblige us.

Yours
Subhash Mittal,
169, Durga Colony,
Hanumangarh Jn.

Hello Sir,

Despite my best efforts I could not get my booked cylinder from M/s sachan Gas agency, 119/401, Darshan Purwa, Gumti No. -5, Kanpur, till date.the gas connection no. is 563. The booking date is 20.1.11. Phone numbers always remains busy or does not picked up. when it was picked up he assured the delivery . But till today i.e. 08.02.11 (1.45 pm.) I could not get delivery. If anybody can help me in the matter I will be very much obliged.
I would sincerely appreciate if there exist some proper & systematic way of dealing with such situation else it would only lead to consumers dissatisfaction.No communications on this update has been provided to any house member moreover the booking details are also not provided also ineffective handling of this situation was observed as the alternatives were never considered. This situation tested my patience and each time I had to call "Sachan gas" to get my booking details but they didn't considered and regret to provide the same(Booking No. etc) it is taking long time without proactive communication from the other members of the department. Moreover inept communication was also observed as the updates about the situation to others are not provided. Disheartening to say that but last call from one of my house member ended up with department guys BANGING THE CALL on her.This has been observed many times and does not give us any confidence of how things are being run currently.
Please facilitate.

I have indane gas connection with Veer Shiv Gas Jodhpur. Connection/consumer number is 39998. I am facing problem of cylender delya supplying since last 3-4 months. I have booked cylender on[protected] but still not recived. I am daily visiting agency since last 4 days and always got the same answare that today it will delivered. It is vey poor and hopeless service by Indance gas agency. requested to resolve the issue. Rajesh Gupta, 5/5 BSNL officers colony, Ratanada, Jodhpur. Mob: [protected].

Dear Mr. Sinha ( Area sales Manager, LPG),

I regret to intimate and complain that I booked my LPG cylinder against Connection No. 32266, on the 3rd of Jan 2011 with M/s Sunder Shyam Gas Agency, A-1, Janak Puri.

when I did not get the cylinder for more than 25 days, I lodged a complaint through IOCL website vide Reference No. 71832.

I am really sorry to say that my numerous telephonic reminders to the gas Agency and its representatives has failed to yield any results.

I do not have a drop of LPG for the last 7 days and not able to understand what to do and who9m to report. On my enquiry for the email ids and phone numbers of top authorities of LPG section, I have not been given the information. Is it possible that the Gas agencies do no9t have the email or phone numbers of the senior authorities.

May I request you to forward my complaint to the Senior Most Officer of LPG section of the IOC who may hold an open enquiry into this lapse on the part of concerned Gas distributor.

for any further clarification I can be contacted on my Mobile: [protected] or email id: [protected]@rediffmail.com

Please note that simply delivering the LPG cylinder will not absolve the Agency of this serious lapse. I am inclined to take this complaint to the top most level.

.
regards,

Saurabh Kumar
A-1/28, LGF, Janak Puri,
New Delhi-110058

This is regarding Babarpur Gas service, these people having a bunch of corrupted cylinder suppliers, they use to take gas to sell to shopkeepers from the booking cylinder of domestic use.

I several times complaint the same to concern agency but there is no action they have taken, even after when you turned on to the suplliers they make situation very crity and deliver the cylinder late to tease consumer.

Babarpur Gas Service charging Rs. 5400/- for a new connection and not given the bill for whole amount. They people said :Lena ho to lo warn jao yaha se".

I request you to the concern authority to initiate a legal action again this agency.

Thanks & Regards
A consumer of Babapur Gas Service, Babarpur, Shahdara, Delhi- 110032

Sir,

I live in uttam nagar (RZ-41 third floor east uttam nagar, new delhi-100059).Our gas agent is shyam sundar gas agency.

This agent doesn't deliver gas for long periods due to which we are very much suffering.

My mother is a diabetic patient.please take an immediate action against this agency.

Thanks

Your sincerely
Shavya Sharma

I am consumer no S-16780 by the name Smt Uma Chandra R/O Dwarika puri ,Aligarh -U.P. took connection in 1999,trying hard to get second cylinder (DBC ) for the last one year .Every time i am getting reply from Sainani gas agency ,achal tal ,Aligarh that cylinder is not available.My written complaint regarding not supplying cylinder by distributor is not received in office at centre point Aligarh.I was advised to contact Mr RA Khan and Mr Vikas sachdev but in spite of my best efforts i could not meet them as they never pick up Tel.No[protected] which is displayed in the office.
.UMA CHANDRA 14/ 64 dwarika puri ,Aligarh ,U.P.Mob No [protected]

Name and Place: Smt Shirinbai Taherali Jariwala, Age 88 Yrs[protected], H No 208, Opp. Guli No 4, Kutbimoholla, Kalupur, Ahmedabad 380001.

The above named lady lives all alone. She has five children settled in this city, all of them are eager to accommodate her. But she wants to stay alone in a small two storied house. Through out the day she keeps herself busy doing mainly washing and cleaning the complete house. She even forgets to get timely food, timely prayers and she is always late in attending functions.

Problems: She generally fails to prepare food, She can't go to market for purchase of essential items like vegetables, milk, sugar, tea leaves etc. Her children helps her but she doesn't such services in their interest. Therefore they are always worried about her. She knows pretty well that her husband who also stayed with her died seven months before due to hemorrhage because of fall at night in the house.

Gas Problem: Gas connection is registered at Puskar Indane, Jai Shankar Sundari Hall, Raikhad her use of Gas has reduced so much that it lasts for over 8(eight) months. As per rule her gas connection have been declared dead as it is over six months. Honestly she does not want to sell gas illegally to maintain booking within six months.

She does not hire maid servant nor does she generally allow any of family members to help her

What can be done under such circumstances.

This for your information and needful action.

My consumer no. 1895 and I am a resident of 28/37, Behind Munshi Market, 100 Feet Road, Chajju Pur, Babarpur, Shahdara Delhi-110032 (My Mobile No. -[protected]), M/s. Babarpur Gas Service (Indane Gas), C 3/4, Kabir Nagar, Babarpur Road New Delhi is the distributor for my connection. The following complaints against M/s. Babarpur Gas Service (Indane Gas), Kabir Nagar, Delhi-110094 are as under:-
1. Whenever I have been trying to contact though telephone the said agency phone remains busy and many time they have endless hold. I have been trying time to time over phone for booking the gas cylinder. But I am very sorry to bring to your notice that there is no response from them. The telephone nos. provided by them[protected] /[protected] remains busy and not answering, the gas has not been booked through telephone. Every time I have to face this problem for booking of gas cylinder.
2. If you go personally to book in his office & at the time of booking they told cylinder deliver after seven days but cylinder not delivered at exact time. Again you go to in his office they told cylinder deliver after two to three days or told slip hand over to delivered man Sh. Tiwari & if you tried to contact on mobile of Sh. Tiwari found Switch Off.
3. Some time I measured the cylinder at my own measurement and found the gas short in 3kg to 5kg in each cylinder.
4. On slip booking date mentioned three to four days before not actual date of booking.
5. If we want to book a gas cylinder before 21 days, yet this agency denies taking any booking before the said time. If you go personally to book in his office, you will be humiliated as if you are not a customer, but a beggar at his mercy.

Kindly look into the matter and ask the distributor to set his system properly & supply the cylinder of correct weight please.

Dear Sir,

This has refer to the subject mentioned in the captioned mail. In this regard I Anoop Sharma Resident of 1674, Brahmin Gali, Sohan Ganj, Near Kamla Nagar Delhi 110007. Wish to bring to your kind attention that we as consumer of your Gas Products since last 20 years , has following grievances from your appointed Dealer M/s LEELA GAS SERVICE 1799, Sohan Ganj, Subzi Mandi Delhi 110007.

1. We will have to wait for the delivery of Cylinders for at least Seven Days, since last two years.
2. The staff and management is not consumer friendly and always try their level best to misguide the customers.
3. They always tell customers about shortage of cylinders , where as there is always more than sufficient stock into their Warehouse.
4. They does not pick a single telecall, every time all customers has to go personally to visit their agency for small or big issues all the time, please note the bumber which enable you to try,[protected]/[protected].
5. Now a days they started harassing all existing customers to present Photo ID cards for booking cylinders.

We request you to please look into the matters and do the needful ASAP. We suggest a close monitoring of the movements of the cylinders , you will find some black marketing of the same by the mentioned agency. There is a need to audit their distribution data.

05../02/2011

To,
Commercial Officer,
Indian Oil,
Exhibition Road,Patna



Subject:- Regarding Disconnection of LPG connection.
Reference:- Consumer No-PNE3063


Sir,
I regret to inform you that my LPG connection got disconnected as verbally informed by your authorized agency M/s Puneet Nayan Enterprises on getting enquired after not booking of cylinder. I would like to know the proper reason for disconnection without any information. If any paper or document is required then requested to kindly inform us on under mention address so that we fulfill your requirement and avoid any disconnection.
we are your valuable and reliable customer since last 20 years. Details are being attached for your kind pursual.

With Highly Regard.
Thanking You.

Yours Faithfully,


Md.Shoaib Ahmad
Consumer Number-PNE3063
Permanaent Address:- House No-44,Road No-03,
Haroon Nagar Colony,Sector-1
Phulwarisharief,Patna-801505
#[protected],[protected].
Agency:- M/s Puneet Nayan Enterprises,
Paharpur,Patna Khagaul Road
Anisabad,Patna-800002.
Attachment:-
(i) Xerox of Consumer gas Card.
(ii) Xerox of Electricity Bill.



Copy To:- (i) Puneet Enterprises