Indian Oil Corporation [IOC] Complaints & Reviews

I am a resident of Kaushambi and go for a petrol refill at the IOCL outlet at Maharjpur border near Anand Vihar ISBT. They fleece the customers by a unique modus operandi. I told them to fill up for 1000 rupees('hazar rupye') meanwhile a guy blocked my view by asking me if I wanted the bill, wanted credit card payment etc and a decond operator told me it was done. Amazed I turned back and saw the meter indiacting 200 rupees and I ask him that I said hundred('hazar not do sau') They both apologize and fill up for Rs800. When I went away from the station I realized that I had been looted of 200 rupees. And after this also the same thing happened that they put 200 on the meter and I stopped them midway by shouting out loud at which point of time they brush it apart. I asked to see the manager when I went on November 21 they told me he was on leave. It seems that they run a well planned racket and fleece customers regularly.It is essential such malpractices be stopped.

Regards
Sakshi Jain
D-55, Kauashambi, Ghaziabad

Hi Sir, i my city dealer name is shalputri indane . This gas agency licence is submmited to a S.T class & in my city a another class (GENERAL) of person is treated this licence & doing miss use of this licence .
he sell in black, & take extra money for home use cylinder.he sell home use cylinder to hotal,& laduge . so he supply gas cylinder in very long time people are so distarb.
CHECK THIS, KINDLY TAKE AN ACTION AS SOON AS.

Dear sir.
I am indane consumer . my consumer no.155992. I requested For DBC Three months ago to M/s Premier Gas service Dehradun.They did not entertain the request . On 8.11.2010 I informed to sales officer of IOCL .Again on date 11.11.2010 to Manager (lpg s) Bareily.The manager of agency took rs.1625/ and orginal gas connection papers but not gave receipt on date 19.11.2010. Till date i have not received DBC. Now he is saying come tommorrow or next day since 19.11.2010. Please Guide me how can I get DBC and solve my problem.
Regards
Mant Ram

dear sir,
i booked a cylender on[protected] but till now the cylender is not given by the dealer on dated 25/11/2010. i booked my cylender at Mrityunjay Gas Service, distibuter of indian oil corporation ltd., 255/385, Kundari Rakab Ganj, Lucknow.226004. My consumer no. is 15151. Dealer never given me cylender on time since 1 year.please take action on it either i will go to consumerfourm.

addresss-
255/315, Suraj Sadan,
Kundari Rakab Ganj,
Lucknow. 226004

Dear Sir,

I am Thamil Selvan from Avadi, Chennai. We have gas connection from Indane gas, dealer is MV Enterprises, Avadi, Chennai. My Consumer No is 23635, I have booked a refill gas on 22nd Oct'2010. I have not received the gas cylinder yet, I have spoken with all the people in MV Enterprises (including Manager), but no proper response. The delivery man for my home is Ravi ( Mob: [protected]), he is using abusive language when I called him this morning. Agency had given the bill to Ravi, last week, till date he has not delivered the gas cylinder. Moreover, Ravi and the other delivery men in MV Enterprises are selling the gas cylinders for higher price ( Up to Rs. 700 ), thereby not delivery the gas Cylinders to their customers on time.

Today is 36th day, i'm still waiting for the gas cylinder. MV Enterprises had committed us, 10 days for delivering the gas cylinder, today is 36th day. I really dont know what is happening, PLEASE take proper action against the delivery man RAVI for abusing the customers like me.

I have some queries, please answer them.
1. How to escalate this case to higher authority in Indane Gas.
2. Is there a way to fine the agency.

Thanks & Regards,
Thamil Selvan K.
Mob :[protected].



Could you please take proper action against MV ENTERPRISES and the delivery man RAVI.

I bear a consumer no.24799 have booked a Indane gas cylinder on[protected] with my vendor M/S Mahabir Gas Agency, Saraidhela, Dhanbad . But even after expiry of more than one month the cylinder is not supplied to my residence due to reasons unknown to me. After inquiry, i came to know that the cylinder booked by me has been delivered to some one else who has not booked the same. Despite of my repeated requests the agency is neither bothered to supply of my booked cylinder nor he is agreed for a fresh booking. I am suffering from acute shortage of LPG gas due to neglegence of my vendor.

date :[protected] time 5:00 pm

My Consumer Number is E-16461, H.No.134 , Guru Gobind Singh Nagar, Post Office Model Town, Jalandhar and my connection on name of Mohinder Pal Kaul S/o Sh. Ramji Dass Kaul having indian oil gas connection. I have purchase the new connection from Local agency :- Ekta Gas Agency, Deol Nagar, Jalandhar. I get only one (1) cylinder with conenction. Now i am facing the problem of empty cylinder. Many times i went to Ekta Gas agency , but every time they given me new date of getting new cylinder. Please ask your distributor if they have no cylinder , how they manage the proper supply. If you are not understanding the problem of family , its not good for your business and nobody wants to be again your customer. If You give proper response then its good for you and for us. Please look into the matter and issue me new cylinder on above said number(16461).
awaiting your reply ASAP.

sandeep
[protected]

SIR,
I had booked a cyllinder on18-11-10 with M/S Mithala gas, Sector-19, Noida. My consumer number is 2650. Till date, the same is not delivered to me. When I call him, he told me there is no time limit for cylender delevery. i am facing much problems cause of that. i want to know from ur side what is tha criteriaa(time limit) for cylinder delevery. and plaese do need full, if i am facing same problem again i will defenetaly cancel my indane connection and complaint in consumer forum. i am very frustrated by facing this type of problem again and again.

With regards
Munendra
[protected]

Dear Sir,

I am having indane gas connection from M/s siddhi vinayak indane gas service,jwalapur, haridwar. I want to book the refilling for my gas cylinder since last 15 days by telephone. They have given two telephone no i.e.[protected] & [protected] but unfortunately or intentionally both are unavailable. If they don't want to do booking, the company should inform us accordingly. I am also surprised by the fact that IOC is not taking any action against such agencies where their customers are suffering due to the agencies unethical behaviour.

Regards

Sunil Taparia

Respected Sir, I have India Gas Connection (No:-3375) on my Father's Name Saleem Bhai Dawood Bhai Memon at Akkalkuwa, Distributor's code (123881), here from last 6 to 8 month we faced more problem with cylender booking and delieveries, I'm trouble from Akkalkuwa taluka indian gas distributor, Because Firstly he has suspend so here gas cylender provided by Dondiacha's distributor, and they havn't any palace for distribute it Some Time it distribute from near petrol pump ans Some Time from Gantha Gujrat Boarder, , second thing this agency billing & distribute gas cylender without any original bill, they never delievered gas cylender at our home , this month i book my cylender on 16/11/2010, Yesterday gas cylender container come at Gantha Road , my brother was goan for take it on 7am at earlly morning and come back on 2 pm with empty cylender, bcz they distribute it first to their nearest and contact persons, and say my brother that we will give u on Thursday, it is not occur first time but we faced this problem again and again & it is not only my problem but here most of people faced this problem , I have so much complaint against Akkalkuwa Taluka Gas agency, Please help us we not have any other source for cook , i hope u understand our problems, So , please take some neccessory action againts it & help us!
Thanking You !
Dr. S. S. Memon, Akkalkuwa.
Contact No :[protected].

We are based in Indranagar, Bangalore and have a Indane Gas connection from dealer named Vasath Enterprises (near CMH road). Their service is pathetic. When I got a second cylinder (all payment and formalities done) I had to call them atleast for a month continously to get my cylinder. Again now when our gas cylinder is about to get over we have been calling them from atleast last 2 weeks and everyday they give us the same reply that it will be delivered today. I am not sure whether they listen to the consumer number and note down the request over phone. So much of our time gets wasted on a daily basis because either the phone will be busy for hours or it will keep on ringing.
This is my sincere request, please take some strict action against such culprits.

Dear Sir / Madam,

I Ishan having Gas Connection No. 979 named on Raj Kumar.

30 days have gone still the Gas Celender is not delivered at our Home. I have requested so many time to Indane Gas Agency (Mandi Dabwali-125104) Distt.- Sirsa but the dealer taking it lightly and his behaviors is very bad for conversation. Please help us for this metter .

With Regards-
Ishan
[protected]

indian gas

Location:
shivali Kanpur Dehat, Uttar Pradesh, India

Posted:[protected] by Gopal Krishna Pandey Send email


Refilling and door delivery proablem
To Whomsoever It May Concern

I am, Gopal Krishna Pandey residing at Chaubepur Kanpur Nagar. I am really sorry to say that am fed up with the service provided by your Agent “VESHAL INDANE GAS SERVICE” located at SHIVALI KANPUR DEHAT, UP.

I would like to share some of the main problems faced by me all your consumers for a very long time

1. As per the policy of your company the refill time should be 21 Days but he Book our gas after 25 days from delivery of previous booking and provide gas as after 10 to 15 days after booking.

2. After receipt of sale he gives the delivery only after 10 to 15 days at Go down not door delivery and also charge delivery chargers Rs.30/- which is a very big problem for us.
3. Delear to be very bad Sarvies So all time dilevery place in 4km Chaubepur polic Station so it very difficult for ladies member to go to the polic Station and take gas by rickshaw or any other vehicles.

4. If you want to take delivery for of your Gas you have to reach 20 km go down between 5AM to 6AM, which is not at all fair. Moreover if we reach after 6 AM they do not listen to us at all.

5. They are also selling refill cylinders in black which ultimately affect our requirement.

5. What is the charge for New Connection, here they charge Rs. 4500/-.

6.if any Complaints to Delear if not activ
I request you to kindly look at the following problems faced by me as well as others who are in that particular region. I feel completely helpless and I don't have any other option that's why I am sending this mail.
I believe you will take up this matter very seriously and do the needful.


Agency Name:

VISHAL INDANE GAS SERVICE
SIVALI KANPUR DEHAT (UP)

With Best Regards
Gopal Krishna Pandey

I am a holder of Indane gas connection and the gas dealer is Rajdhani Gas, Wazir pur, Delhi phone No. is[protected].

My gas connection no. is T-1703. Sir my gas regulator is not working properly, I went to the Agency for changing the regulator but he refuse and demanding Rs. 250/-. I wan to know is it right. If not then sove my problem please. I have the receipt of that regulator which is want to change.

Jgdish Kumar
Mobile No. is [protected]
Gas connection no. is T-1703
Dealer is : Rajdhani Gas Agency, Wazir pur, Delhi. Phone No. is 27251780

RESPECTED SIR,
I M A RESIDENT OF PUKHRAYAN KANPUR DEHAT & FREQUENT USER OF INDANE
GAS. SIR LAST FEW MONTHS THE DELIVERED LPG CYLINDERS HAVE VERY SERIOUS
PROBLEM OF LEAKAGE. WE POSTED THE PROBLEM TO THE AGENCY OWNER BUT THEY
PAID NO ATTENTION. IF THE PROBLEM OCCURS ON IRREGULAR TERMS WE DONT
SAY BUT IT USUALLY OCCURS ON EVERY 4 OUT OF 5 DELIVERD CYLINDERS. SIR
IN THIS REGION THE BLACK MARKETING IS ON FULL SWING. EVEN THE
CONDITIONS ARE BECOMING VERY TRAGIC BECOUSE THEY DO IT DIRECTLY FROM
AGENCY GODOWN. AND THE BLACK MARKETING IS BEING DONE FOR PETRO LPG
CARS WHICH HAVE A BIG MARKET IN KANPUR DEHAT. AND THEY USE CYLINDERS
VERY BADLY BY THAT CAUSE CYLINDER'S PIN BECOME LOOSE. SIR IF ALL OF
YOU AUTHORTIES LET NOT BE AWAKED VERY SOON, THE DANGEROUS ACCIDENTAL
SCENE WILL EXIST VERY SOON BECAUSE THEY( AGENCY) DONT KNOW WHAT THEY
DO. AND THE COMPANY WILL FACE THE TRAGIC OF AGENCY HOLDERS FAULT AND
THE MANKIND ALSO. HOPEFULLY KINDLY LOOK OVER THIS PROBLEM AND RESOLVE
IT AS EARLIER AS POSSIBLE.

I would like to inform you about the Pragyan Indane Gas Services Kumbhia Patti Pratapgarh U.P. I had booked a cylinder dated 08/10/2010 till the date the same is not delivered to me when I went to the agency to agency to enquiry about it the staff had used filthy language against me. It is worth mentioning that the Pragyan Indane Gas Services Patti, services are very poor the delivery of cylinders till than had taken much longer time. It is sad note and record that there was no proper distribution of cylinders given to the customers this is not only my concern. For all the delay, inadequate and poor services quality and it is requested you take a serious note against agency. I request you to please look into the issue I am facing A lot of problem regarding this they never give delivery on time and I am family person. my cust ID-1330
Other Details:
Name: Ram Kailash Pandey
Feedback ref no.: 1330
Phone no.: [protected]
Address: Vill & Post-Udaiyadih,Patti,Distt-Pratapgarh,U.P.230134
City: Pratapgarh
State: Uttar Pradesh
Email ID [protected]@yahoo.com

Dear Sir, I want to complaint regarding Indane Gas which was delivered by Chirag Indane Gas Agencies my Consumer N0 is 4806 of Lucknow. Last day i.e. 18th November 2010, a delivery boy delivered the cylinder at our Home, My old mother ask him you are not that boy who delivers regularly at our home, he told as you registered a complaint against him he was hacked out from agency, but Today i.e. 19th November 2010 the regular delivery boy come to deliver the cylinder, my wife told a boy delivered cylinder last day. He told you have taken a fake cylinder. I immediatally contact Mr. Naresh Gera on his Mobile [protected], He told me to contact after 3 pm. then I rush to the Gas agency to lodge written complaint, they refuse to recieve the complaint but they told if you require other cylinder we can deliver on Payment. I am in delema how to get justice. pl do a favore and advice how it is possible to get right cylinder. Thanks
My Name is Ravi Kumar Gupta, 293/25, Old Haider Ganj, Lucknow-226003 my email is g.[protected]@yahoo.co.in

I changed my refill of LPG tonight, only to find the leakage continuously going on. I switched off the knob, and tried calling all the emergencies no. given on the refill slip. The nos. are 23841235, 23846548, cell no. [protected]. Non of these nos. are functional. I even tried calling customer care, but it was of no help either, Just in case, if accident would had happened, then who would be held responsible for it? How can I claim compensation for the above flaw in lack of essential services by Indane?

respected sir,
i umesh narain having a gas connection of indane from urs dealer (azad gas agency).i m shifted from deep nagar to chander nagar,in october.i shifted gas connection from amrit gas agency to azad gas service,thats my first mistake ,i have no problem from last dealer,but that dealer giving lots problem.
1.theres employees cant pick any call.
2.the phones are always busy
3.cylinder delivery not intime,they tell us shortage in stock and delivery within 12 days .
4.employees cant having sence how to talk with customer.
5.they eretate customer with arguments.
6.they cant give us owner number and address.
7.in year i cant take cylinder on time.
sir i m bussiness man and my wife is a teacher,we have no time to waste these stupid dealer.our children are too small to go ageny for booking cylinder
sir kindly do nessasery action against dealer or replace our dealers.this gas agency down the image of indane and people can go for bharat petrolium.
this is not my problem ,they can do with everyone whos the customer of indane

thanks with regards

UMESH NARAIN

[protected]@yahoo.co.in


[protected]

I am writing this mail with respect to a malpractice which I have observed at Indian Oil Petrol Pump outlet in Bangalore. This is specifically for the Petrol Pump on Old Airport Raod, Kodihalli, close to Dimond District.
I fill petrol quite frequently at this station and I have noticed that most of the times the my fuel meter does not change after the refill. I am sure that the meters at this station have been tempered.
This has not happened any where with any other stations and I have even got my fule meter checked and it is in good woking condition.
Apart from this the people working at this station try to cheat the customers by distracting them through talks while filling the petrol. While you are distracted in their talks they will fill half the fule and reset the meter immediately.
I have once personally cought a employ at this pump doing this to one of the customers.

Request you to take a quick and strong action against the malpractice at this station.