Indian Oil Corporation [IOC] Complaints & Reviews

To whomsoever it may concern,

I would like to register a complaint on the INDANE GAS COMPANY for shortage of LPG cylinders. This has been an issue for us for 5 years.

The Address of this company is: No:24 Sengunther Street, Shenoy Nagar, Chennai - 1
Contact No's are : 23453432 & 26473434

We have been calling these people for LPG cylinders and they take more time than normal to provide LPG cylinders to the consumer which is us in this case. Whenever we call them the answer is "WE ARE SHORT OF CYLINDERS". I have stayed in 4 areas all around chennai and this has not been the case elsewhere.

Not sure if this agency is selling cylinders for BLACK to earn money or there are using it for their personal purpose. We also have applied for 2 cyclinders and are supposed to have one cyclinder as a backup but we always run short of cylinders.

Request some high authority to look into this ASAP as this is a major concern for us.

Regards
A Very Unhappy Consumer.

I have a gas connection with Indane gas Distributor Arrah, R.R District Bhojpur.Address- Indane Gas Service, Mahvir Tola, Arrah, Bhojpur, Bihar The dealer is not accepting the booking for a second cylinder and is also unable to provide any tentative timeline by when they would be able to accept the booking request for a second cylinder . I request the concerned authorities to look in to the mater and arrange booking of gas cylinder (second) or help with some information/timelines in this regard. Due to our employment timings we are unable to get the refill of the single cylinder done immediately once it gets consumed, hence the need for the 2nd additional cylinder.

Appreciate a response .Thanking you.

The exactly same incident happen to me in same petrol pump( indian oil petrol pump on Karve Road near Nal Stop) I asked the worker to fill the petrol for 100rs. they started taling to each other with the meter was already at 50 rs. they asked me for rs 50. I told them its not filled but they agrued. and then they filled for rs 50 and demanded 100 rs for the same. this petrol pump has some problem with there meter reading. I request the concern authories to look to these types for petrol pumps who are cheating openly the consumers.

I have a gas connection at Baghajatin Gas Service at Borada Ave. Now my connection No 12005 transfer to new gas agency at Narandrapur Mission Gate No -3 which is far away from my residence. Without my concent how my conncetion transfer from one agency to another agency ? I am un willing to transfer my gas connection at Narandrapur. Request to take action in favour of me at the earlist also inform me what action have been take in e-mail . [protected]@gamil.com

dear sir

i navaratan nahar and customer id 16183 of bharath gas company NSE boss road chennai -79
We have 2 gas connection and booking take place after 21 days. but cylinder is recevied after a month.
dealer is telling that booking will take place after 21 days of supply and after 21st day 2 to 3 days goes of holiday or forget to book the cylinder. do due 2 late book dey deliver the gas cylinder after 15 days of booking date. so we recevie the gas after 40 days only. and deliver boy also trouble us at time of deliver.
Please kindly take action soon.

TO
SIR

THE DIRECTOR OF INDANE GAS

MY GAS CYLENDER NUMBER IS 7314 FROM MADANGIR TO DAKSHINPURI ..

MAHESHWARI GAS AGENCY MADANGIR DDA FLATE

...I WAS BOOKED MY CYLENDER ON 13TH NOV.
AND THEY CANNOT DELIVER SO KINDLY REQUEST PLZ TAKE SOME ACTION FOR THIS COMPLAINT BECAUSE I REALLY WANT THE CYLENDER..

my cooking gas consumer book &pappers lost -i have no any documet -so i go dealer -he have all detailes but he didnot give number
anything so i didnot get gas -please order to dealer give my detailes

shereefa nizam
tharangini
edava post 695311
[protected]

Sir,
I am a consumer of your gas agency vide consumer no-35893 with Gayatri Gas Services, Bhajanpura, main Wazirabad Road , Delhi-110053.
The above dealer is not delivered gas in time always he is taking extra days to deliver gas for example I have booked my Gas on 29th Oct, 2010, and he delivered on[protected] after that i have booked on[protected] wide booking no.67, i have not received my cylinder till date. when we contact to our distributor (Gayatri Gas service) he is regularly refuse to deliver the gas cylinder in time even he misbehave with me . i have tried to complaint many times to area manager on Tel no-[protected] but no one received the call.please take the necessary action against the gas agency and ensure him to deliver the cylinder in time.

thanking You
Regards
Ankit Garg
B-45 Gali No.06
Bhajan Pura Delhi-110053
[protected]

DEALER OR AGENCY HOLDER RECRUITED VENDORS FOR HOME DELIVERY . BUT THE VENDORS ARE SELLING CYLINDER IN THE MARKET RS.800- RS. 1000 IN THE BLACKING . THIS PROCESS ARE RUNNING FOR LAST ONE OR TWO YEARS NO BODY TAKEN ACTIONS AGAINGST THEM . ALSO THEY SUPPLY IT IN BIRGUANG IN NEPAL INT THE DARKNESS OF NIGHT .THEY SELLING GAS ALSO IN OPEN MARKET RS. 70 /- PER KG.

NAME OF THE VENDORS. ARE - SHRI SANJIB SRIVASTAVA ( NICK NAME BABUSAHAB, IN TUMARIA TOLA ,NAYA BASTI OPP. OF RAXAUL DRY PORT), MR. GUPTA ,NEAR DUNCUN HOSPITAL ROAD .RAXAUL.ETC.

DEAR SIR
I HAVE A GAS CONNECTION FROM INDANE GAS OF INDIAN OIL COROPORATION. THE LOCAL DEALER IN MEERUT IS VIJYANT GAS SERVICES
.THIS DEALER DOES SELL THE CYLINDER IN THE BLACK MARKET AND MOST
OF THE CONSUMER OUT HERE HAVE PROBLEM WITH HIM.

I AM HAVING PROBLEM WITH THE PERSON AND MANY OTHER CONSUMERS
IN MEERUT
KINDLY SUGGEST US WHAT IS THE SOLUTION TO THIS PROBLEM
MY CONSUMER NUMBER OF INDANE GAS IS V-38210 AND I LIVE AT 192
PL SHARMA ROAD MEERUT.

YOUR SINCERLY
HIMANSHU KUMAR

Respected sir,
I am already a customer of indane gas, i am getting very satisfication with your indane gas .but now a days the government issueing free gas connection in tamil Nadu, The dealership was taken by joy gas agency Marthandam villavancode taluk Kanayakumari Diatrict , The govenment issues the token for gas connection in our area panchyat office .The people who get the token going to pay the bill to the joy gas agency marthandam .The gas agency cannot provide the bill to the concern poor people ,who paying the fee for the free gas connection cylinder they charging more amount than the cylinder charge and the agency treating the poor people as beggers and their approaches were so bad ,The agency have given local phone numbers for booking gases[protected] ,[protected] when the customers dialed for booking to those numbers it will always be Engaged whether it get ring none will pick the phone if they pick up the phone they always says come to office directly and book . so the poor people use to spend nearly 30 rupees for bus to book the gas and also one day get spoiled .and also when we booked the gas it will taken to get nearly 20-25days always they are saying no stock .so please take immediate action and help for the customers....
Yours faithfully
On behalf local people (Nattalam Panchyat)
V.Praveen vens
Mobile [protected]

Hi,

I am Ballav Pattnaik staying in Shipra Riviera, Gyan Khand II, Indirapuram, Ghaziabad. The complaint against M/s Yadu Gas Agency Shahiabad. I had booked gas 10 days ago (on 20thNovember) still have not received gas. The agency neither respond to phone calls nor confirm SMS. This is not the first time, i am facing problem. There are several time the Yady Gas Agenecy does not deliver on time.


I do not know why they are creating problems for the consumer. Please take proper action .

Thanks

Ballav Kumar Pattnaik
[protected]

Dear Sir,
I am LPG gas consumer of IOC, I come under with M/s Anirudha Gas Sewa, Road No.1, Rajendra Nagar, Patna-16, Bihar, who are the distibutor of my area, My consumer No. LT 4389 (Only One Cylinder). I have booked the gas on 18 November 2010 bearing booking no. 5578. My problem is that after booking they never supply gas at home without lodging a complain. Earlier when i complained with you then they serve me on next day but now this time, after complained with you twice (Two times) they have not supply the gas till time & date. I have been provided with only one cylinder. Last cylinder i have received on 24 October 2010, so far no cylinder reached at my home.Yesterday when i hopeless with the act of agency, contacted to my vendor (Rajesh) he told me that your no. is not coming for delivery if you want to gas earlier you have paid me Rs. 500/- immediately and also said that when your no. will coming in few days you will signed on delivery coupon. It is relevent to mention here that I have no gas for cooking food because of only one cylinder and delay in delivery by vendor/agency and also stolen of gas by vendor/agency. It is also true that agency in collusion with local shopkeeper & vendors, every day blackmarketing in local market and show scarcity of gas by different reason in different time.
I requested you to please look in the matter and take strong action against such type of agency and solve my problem as soon as possible.
Ajit Kumar Sinha (Advocate) (Consumer no. LT 4389, Booking no. 5578 dated 18.11.10)
Madhuwan, Ground Floor,
East Of Pallavi Apartment,
Nala Road, Kadamkuan, Patna-3
Mob. [protected]

I am consumer of Indane gas and my local Dealer M/S” Namrata Gas Service” and consumer no. is N-6469. Who is wandering here to there to resolve his problem and nobody want to take pain neither Dealer nor Sales Officer of your company.

Last 15 days back when go to your Jhansi Dealer M/S” Namrata Gas Service” to book the cylinder for refill after seen my blue book he deny to book the cylinder and he told a lengthy process and document formalities after that I can get cylinder and he also ask me to submit a affidavit at what reason I am not taking a cylinder last 4 months.

I said to him that I am living alone that is why there is minimum use of gas therefore I refill the gas in 4 to 5 month .He did not listen my single word and said very rudely it’s a norm you have to follow it if you want to book the cylinder and also give me advise you book the cylinder and sale it in black. I am very surprised after listening his valuable advice

Mr. Anurag Sinha who is Representing Indane gas as Sales office in my city when I talked to him regarding to problem then he told me, write a application and give me at Jhansi Gas Service he will be available 1st and 15th of every month when I go to Jhansi Gas Service I came to know Anurag sinha has not come today then I simply said to the concern dealing person kindly receive my application and forwarded it to Mr. Anurag Sinha then the person has refuse to receive my application and said to me we are not sitting here to do the work of Mr. Anurag Sinha when I ask his name then he comes down on misbehave and when try to talk to Mr. Sinha then he dit not pick the phone .

I just ask the question to all officials of Indane gas Is it customer friendly environment and response which I received from your end ?

Kindly tell in this worst situation where the common customer goes to resolve their problem and who is resolve my problem?

To,
The territory manager;
Indane gas IOC,
Chennai
dear sir,
I am Haridoss My gas agency is Pattammal Indane Gas agencies, Customer Number 48097 / Date [protected]. My address isPlot No:24,Part 1, Jeyalakshmi Nagar, Aaadanoor. Now my complaint is My gas refill on 25- 30 days later. Salesman told that Complaint anywhere No problem. to us. Please arrange to the earlier filling change the cylinder quickly.recently My Booking Date is[protected]. Pls take action immediately.

I am a resident of Kaushambi and go for a petrol refill at the IOCL outlet at Maharjpur border near Anand Vihar ISBT. They fleece the customers by a unique modus operandi. I told them to fill up for 1000 rupees('hazar rupye') meanwhile a guy blocked my view by asking me if I wanted the bill, wanted credit card payment etc and a decond operator told me it was done. Amazed I turned back and saw the meter indiacting 200 rupees and I ask him that I said hundred('hazar not do sau') They both apologize and fill up for Rs800. When I went away from the station I realized that I had been looted of 200 rupees. And after this also the same thing happened that they put 200 on the meter and I stopped them midway by shouting out loud at which point of time they brush it apart. I asked to see the manager when I went on November 21 they told me he was on leave. It seems that they run a well planned racket and fleece customers regularly.It is essential such malpractices be stopped.

Regards
Sakshi Jain
D-55, Kauashambi, Ghaziabad

Hi Sir, i my city dealer name is shalputri indane . This gas agency licence is submmited to a S.T class & in my city a another class (GENERAL) of person is treated this licence & doing miss use of this licence .
he sell in black, & take extra money for home use cylinder.he sell home use cylinder to hotal,& laduge . so he supply gas cylinder in very long time people are so distarb.
CHECK THIS, KINDLY TAKE AN ACTION AS SOON AS.

Dear sir.
I am indane consumer . my consumer no.155992. I requested For DBC Three months ago to M/s Premier Gas service Dehradun.They did not entertain the request . On 8.11.2010 I informed to sales officer of IOCL .Again on date 11.11.2010 to Manager (lpg s) Bareily.The manager of agency took rs.1625/ and orginal gas connection papers but not gave receipt on date 19.11.2010. Till date i have not received DBC. Now he is saying come tommorrow or next day since 19.11.2010. Please Guide me how can I get DBC and solve my problem.
Regards
Mant Ram

dear sir,
i booked a cylender on[protected] but till now the cylender is not given by the dealer on dated 25/11/2010. i booked my cylender at Mrityunjay Gas Service, distibuter of indian oil corporation ltd., 255/385, Kundari Rakab Ganj, Lucknow.226004. My consumer no. is 15151. Dealer never given me cylender on time since 1 year.please take action on it either i will go to consumerfourm.

addresss-
255/315, Suraj Sadan,
Kundari Rakab Ganj,
Lucknow. 226004

Dear Sir,

I am Thamil Selvan from Avadi, Chennai. We have gas connection from Indane gas, dealer is MV Enterprises, Avadi, Chennai. My Consumer No is 23635, I have booked a refill gas on 22nd Oct'2010. I have not received the gas cylinder yet, I have spoken with all the people in MV Enterprises (including Manager), but no proper response. The delivery man for my home is Ravi ( Mob: [protected]), he is using abusive language when I called him this morning. Agency had given the bill to Ravi, last week, till date he has not delivered the gas cylinder. Moreover, Ravi and the other delivery men in MV Enterprises are selling the gas cylinders for higher price ( Up to Rs. 700 ), thereby not delivery the gas Cylinders to their customers on time.

Today is 36th day, i'm still waiting for the gas cylinder. MV Enterprises had committed us, 10 days for delivering the gas cylinder, today is 36th day. I really dont know what is happening, PLEASE take proper action against the delivery man RAVI for abusing the customers like me.

I have some queries, please answer them.
1. How to escalate this case to higher authority in Indane Gas.
2. Is there a way to fine the agency.

Thanks & Regards,
Thamil Selvan K.
Mob :[protected].



Could you please take proper action against MV ENTERPRISES and the delivery man RAVI.