Indian Oil Corporation [IOC] Complaints & Reviews

its regarding a new LPG connection. an authorized distributor of indane in govindpuri told me that you have to submit following document for a new gas connection:---
1. my identity proof
2. rent-agreement copy
3. land lord electricity bill copy
4. land lord voter id card copy
5. stamp from post office.

As per company rule we have to submit any one of the copy for new gas connection then why this distributor asking me for this.

Plz look upon this and do the needful

sir/madam,

I am a indane gas customer. i have registed for 2nd cylinder on 23rd august'10 but till now i have not got the same. when ever i contact the distributor(jalpaiguri distt central cooperative consumers stores ltd) they told me that they are not getting cylinders from indane for 2nd cylinder(DBC). pls help i am facing lot of problem due to only one cylinder.

I BOOKED CYLENDAR FOR REFILLING ON 20-10-10 ACCORDING TO SR NO. 1992 IN BOOKING REGISTER. GAS CONNECTION NO. 24178
EVEN AFTER 20 DAYS I HAVE NOT RECEIVED MY REFILLED CYLENDER. SO EVEN AFTER 40 DAYS I HAVE NOT RECEIVED MY HOME DELIVERY.


RAMINDER SINGH
BAGHOWAL COLONY
MUKERIAN

COMPLAINT AGAINST FOR THE DELAYED DELIVERY OF THE CYLINDER REFILLING MORE THAN 18 DAYS

WITH DUE RESPECT I WANT TO SAY THAT I AM A CONSUMER OF YOUR GAS AGENCY SUNCITY INDANE GAS SERVICE IN JODHPUR (RAJASTHAN), 11TH CHOPASANI ROAD. AND GAS CYLENDER CONNECTION NO. IS 7916 NAME IS GOPAL DAS BANG.
AND 2ND IS GAS CYLENDER CONNECTION NO. IS 10956 AND NAME IS KANHEYA DAS RATHI.

MY NAME IS SUNIL KANSARA. I HAVE BOOKED A GAS DELIVERY FOR THE DELIVERY ON DATED 25/10/2010. BUT THEY NEITHER SEND ME ANY DELIVERY AT TIME NOR GIVE ME SATISFACTORY ANSWER ABOUT THAT. I HAVE TRIED MANY TIME ON PHONE FOR DELIVERY BUT THEY ANSWER THAT TODAY YOUR DELIVERY WILL BE SEND TO YOU BUT THEY DIDN’T SENT. I AM IN VERY MUCH TROUBLE.AND SOME TIME THEY BUSY THEMSELVES PHONE AND WHENEVER I CALL AND ASK ABOUT MY DELIVERY THAN THEY SAID THAT U HAVE NOT BOOKED. TELL ME IS THIS TYPE OF ATTITUDE IS APPROPRIATE WITH THE CUSTOMER?

PLEASE DRAW YOUR KIND ATTENTION IN THIS MATTER. I WILL BE THANKFUL TO YOU

We've booked Gas refill on 26-Oct-2010 (prior week of Diwali) and was told to be delivered by 4 days. However this didnt happen and we waited for 10 days and rang them up on 8Nov, to check the status. To our surprise, we were told that there was no booking done on 26-Oct and a fresh booking will be taken as of today.

The customer service representative didnt even have courtesy to close the call properly, and abruptly discconected...

The abovesaid retail Outlet’s lavatory is without water supply for the last about 20 days. The reason cited is snag in the motor. The matter was complained to the sales officer Mr. M.K. Sinha also, but to no use.

I again visited the outlet yesterday on 4.11.10 and found the lavatory without water supply. I approached Agency’s manager on duty, but he behaved rudely. He flatly refused to provide me the complaint book on demand. He even asked me not to visit his petrol pump. The board containing Sales Officer’s phone number was missing and was lying in his office. The manager proudly challenged me to approach to whomsoever I wanted.

This shows the audacity with which the gentleman can present himself to a customer.It is pertinent to mention here that earlier the air on the Outlet was also made available on my complaint to the Sales Officer. This shows that the Outlet is not intended to provide basic and mandatory facilities to the visitors.

I request for appropriate action against the defaulting Outlet.

sir my name is kapil dev s/o amrit lal resident of ward no. 5,near O.B.C bank,lehragaga distt.(sangrur)-148031,pb.
There is moonak indane gas service in our town.
my customer no. is BL21437.i have booked the gas cylinder on 16/10/2010.till this date i have not received the gas cylinder.
we have already complainted about this to Mr. Sunil Kumar patiala region and he used to abuse us and misbehave and your customer care service[protected].they have given me the complaint no which is 48175 on dated 29102010.
please look in to the matter and do the needful as soon as possible.

sir,
I went to fill petrol in my bajaj wave of Rs 200/- . I found out that the meter reading was not zero it showed Rs.40/- .I insisted on zero . the person at the petrol dispenser got angry . he called the 3 goons at the dispenser still i insisted on the zero . then he reluctantly made the counter zero but knowingly spilled the petrol outside the mouth of the petrol tank . This got me angry and I told him to fill the petrol properly . He told me to take whatever is given .I tried calling the manager but he was not available . I insisted either compensate for the petrol spilled or to let me register a complaint as my tank indicater was showing petrol of almost just 1.5 litre. So the local goons of the petrol pump started hitting me and slapped me . To my dismay i paid Rs. 200/- and had to run from there . i hope strict action would be taken against them .I would like to know the type of action taken .
rahul mahajan
[protected]

Non Booking of Gas Cylinder
Sub Gas Connection No 1238 Parmveer Gas Service Bathinda
I have been trying to book my cylinder for the last one month on telephone but I am unable to contact any of their numbers. Either the phones are ringing or busy. As well as the helpline no are also no responding
Please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for the last so many days.
Thanking you.
Rabinder Kumar setia

House No 213, Model Town, Phase-1
Bathinda

Respected sir,
I, consumer no:K3963 , is attached to Mini Gas Agencies,Kundara,Kollam district (distributor's code no:117700) .I have booked for LPG refill cylinder on[protected] under booking no:6207.Till date[protected] they have not supplied LPG.I came to know that customers who have booked on[protected] have received their cylinders.Everyday they are saying "tomorrow we will supply".This is the case for last 9 months.Also they are not issuing the bill.I am residing 1.5km from the gas agency.
So I kindly request you to take necessary actions.

Yoursfaithfully,
Ambika ,
Mukaluvila veedu,
Kanjiracode,Kundara PO,
Kollam.PIN 691501
Ph:[protected]

Dear Sir
Reference is made to my Gas Connection consumer No : 25758 from Sabu Gas Agency(CODE 4597453),s.p 4/41-1 rose nagar,sreekaryam,Trivandrum Phone No :[protected].
Since long I am not getting the filled cylinders in time .Whenever I used to contact the said agency it has been informed that always they are facing shortage of gas cylinder supply. Normally it will take 45days 50 days to get the filled cylinders .But with 6 member family I facing lot of difficulty to meet these gap. Now a days Indian Oil Corporation started on line booking seems to be commendable. But non delivery time if I book for cylinder ever after getting the confirmation the same is not reflected in Gas Agency register . You are requested to take this as a compliant and take needful solutions.

Dear Sir/Madam,

I have booked my cylinder on 12.10.2010 but the cylinder delivered on 02.11.2010. At the time of booking they are telling we will put cylinder after 15 days from the booking date. As per their statement they have to put cylinder on 26.11.2010. I asked that delivery man why you have not put cylinder for me, he said he already put my cylinder to someone else, if you want cylinder immediatly you pay 100 rupees extra I will put now itself. Asking my rights itself I have to pay extra money to get cylinder. I told that man I will give complaint he said do whatever you can as very cool. After that I called to that agency and said your delivery man is telling like this. They not even worried they themself supporting to that cylinder person.

They replied to my neighbour's also same as what I said above.

Kindly take necessary action on the Agency and that particular person

My consumer number is 20363 (D. Srinivasan)
Neighbour Consumer No. 2524 (G. Kauveri)
Neighbour Consumer No. 5205 (S.Ponni)


Regards

Srinivasan D
Sr. Engineer,
Audco India Limited
Manapakkam,
Chennai - 600089

Agency Name & Address:

Sivasankar Agency
Kunrathur Road,
Porur
Chennai - 600116

Dear Sir,

I am ALKA HARIDWAJ. I am from nagpur(maharashtra). I want to know about new connection rule because my connection was terminated as i did not book gas cylinder for 6 months. Now when ,i am renewing the connection they are insting to "BUY THE APRON ".I am paying the inspection charge rs 70 . should i take the apron. Is this is compulsory from the company.

. Please inform me as soon as possible and if it is not compulsory to take apron. Tell me what further action should i take . TO whom RTI appliction should be submited as they don't provide the correct information & miss behave on the time of inqury

Sir

i refill my Gas cylinder from JRS GAS LINKS, No:29/76,Kamaraj salai,sasthenkarai Road,Colachel-629251,Kanyakumari Dist,Tamilnadu. IVRS Code No: 2026.I have Booked one gas refilling today(02.11.2010) Morning. But the Agent side was not respond properly. Just ask the customer no only. i tell the number. then they tell ok. Booked and cut the phone call. They didn't tell me the details when they give me the cylinder.so i call them again. but there response was very bad manner. they used bad words. and tell me it will take more than one month to give a cylinder. otherise no chance.notonly that they charge the cost of refilling was also different to one house to another house(Even both houses are be in a same place).Their Delivery Man Is also behave very bad manner.So kindly cancel his agency rights. otherwise we people are treated very bad manner by them.

I AM SUBCRIBED TO INDANE FROM NARAIN GAS SERVICE AND BOOKED FOR REFILL ON 09.10.2010 BUT TILL DATE I HAVEN'T RECEIVED REFILL. MY CONSUMER NO. IS 32445. ON 28.10.2010, I HAD REMINDED THEM THAT I HAVE NOT RECEIVED REFILL AND I WAS PROMISED THAT I WILL BE GETTING IT ON 29.10.2010. ON 29.10.2010 I HAVEN'T RECEIVED IT AND THEN AGAIN I ENQUIRED ON 30.10.2010 AND WAS PROMISED TO SUPPLIED WITHIN AN HOUR BUT TILL DATE I HAVE NOT RECEIVED IT.

Dear Officer,
Myself Mr. Bishwin Shah resding at Mansa dist-gandhinagar,gujarat. In out city I am the customer of Parth lpg Gas Agency for LPG Cylinder. My Customer No is DG15602. My complain for Parth Gas Agency is I could not get LPG Cylinder on time. As i had received last cylinder on 19/09/10 & New request given on 23/10/10. Till date I have not received cylinder .
as per IOCL rule's parth gas agancy can not maintain any register for booking of gas cylinder.
As per IOCL rule's parth gas agency can not deliver new refill lpg bottle after booking of 21 day's.

Thanks

Regard,
BISHWIN SHAH
[protected]@gmail.com
[protected]@kalpatarupower.com
mobile no-91-[protected]

Dear sirs,
I have an LPG connection registered at Vijay gas agency, Pammal, Pallavaram, Chennai. My consumer number is- 58771. I had booked for a cylinder on 15 Oct 2010, & my booking number is 10279. Today after 18 days I am still told that it will be delivered shortly. The next excuse after this will be that my address is not valid. This takes another 3 days of shouting at the agency owner. Is it not possible for your corporation to reign in such dealers who do not care for your customers. It has been alleged that it is quite a lucarative business to sell domestic gas to hotels by certain gas agencies.
You may therefore find it satisfying to look into such dealers as there may be some validity and will definitely result in an improvement of image of the corporation if you desire to do so for customer satisfaction.
Thanking you
Col.Anil Ram

Dear Sir,

Sub.: Gas Connection No.01523 - Shanti Indane
WZ-427 sadh nagar, gali no.18K palam colony new delhi -45

I have been trying to book my cylinder for the last 3-4 days, but I am unable to contact any of their numbers. Either the phones are ringing or busy. 24 hour booking no. as well as the helpline nos. are also not responding.

Also whenever i call indane gas office in Palam[protected],[protected] nobody picks up the phone but when i go to that office they say we are so busy that we can not pick up the phone...although i find the two concerned ladies gossiping with each other without paying attention to the customers...& 2nd thing is they take so long to deliver the gas the always say because of short supply it is not being delivered i am sure they sell gas in black ... i hereby request the concerned authority/officer to look into the matter in person...
Thanking you,

Yours faithfully,
Krishan Kumar
Rz2772-m Raj nagar-II Palam colony

We are the victims of Brindavan (INDANE) gas agency, BHEL(Medak Dist). We have been suffering every time when we book the gas. Currently holding the single connection, with which we are able to cook only alternative month due to gas delay by agency.

They never deliver on time and also very very poor response from them. The phone numbers are always engaged and if connected they will say that the gas will be delivered next...

I Asha Jain, Cust. No. 16805 booked cylinder on 14/10/2010 at 14:40pm
& booking No. is 242.
I have made remind call so many time but not received Gas Cylinder so far.
Tell me where I can do Complained about that.

I thing I want to ask you can I take Cylinder without Recipt ??
2 times your Delivery Boy came to my home with
Cylinder but he had not carry any Recipt. Tell Me What to do ??