Indian Oil Corporation [IOC] Complaints & Reviews

this letter is to inform u about the disrepectful behaviour n unpleasant way of communicating by a telemarketing representative name"BHUSHAN" working under the distributor for iocl named "INDUSTRIAL LUBE SPECIALITIES" panvel branch.we m/s MULTI LUBE CO. kalamboli navi mumbai have been selling and promoting iocl products for years but never expected such kind of behaviour.it goes like this on 27th october 2010 at around 1:30pm we were just getting ready for lunch and i received a call from this person named "BHUSHAN"representing "INDUSTRIAL LUBE SPECIALITIES" informing me that my payments for the month of may 2010 are due n i should handover the cheques today itself to their representative.it sounded as if i m talking to some henchman of some scary mafia.since it has always been our policy to make the payments on time it was the most hurting thing for me,keeping my food aside i firstly told my staff to bring the file for that particular month to my desk and i was taken aback and felt deeply hurt seeing that all the payments for that month were made on time.on realizing this i wasted no time and redialled the same number and provided him with all the cheque details.after giving him all the details i told him that it is their work to make all the entries n cross check them and not just to dial the customers no. and harress them.the biggest shock was when i asked him that since it was he who was mistaken so it becomes his moral duty to apologize,but he said that it was not his mistake and he will not apologize under any circumstances and he banged the phone down.after which i contacted the sales representative for our region MR.DEEPAK SHELAR, even he din't give me a satisfactory reply and kept on saying that there was some discount structure problem,and even he din't have the courtesy to apologize.

working with iocl we always felt proud and confident but never expected such kind of behaviour from a person who is associated with the company.i still personally feel that i deserve an apology from this person or his
incharges since we were accussed of something which we were not wrong at all.respect is a thing which takes years to earn and
should never be taken for granted.we at multi lube co. have full faith in companies policies so i request you to do take some serious action on this because at the end its iocl's name which will be tarnished.
thank you.









m/s MULTI LUBE CO.

shop no. 49A, BIMA complex,

kalamboli,navi mumbai410218.

phone no.[protected]

cell no. 0 [protected]

SIR WITH WARM REGARDS Imanish kumar podar consumer no. 20104 not supply gas ontime but selling it in open market. sir so therefore i request you to take strict action against those blacker. gas distributor name barabati gas. and contact no.0671_2312675

Dear sir,
I would like to bring litigation against M/S pooja Gas Service (ph:[protected]),
My consumer no: is 216/26
Thrikkakkara kakkanad Ernakulam .The agency does not deliver of gas cylindre
after booking within two weeks. I had booked on 4/10/2010 But the agency
telling that the gas cylinder will issue on next month 10/11/2010
Isincerly request you taken necessary action.If not I will loose confidence on I OC administration.
Thanking you
Rajani V.R
[protected]
[protected]
Attach

booked gas of consumer no. 25001 in the name of Ajay Kumar on 14th oct 2010 but not delivered so far and also now not responding on phone

SIR, MAIN LAXMANGARH SE HU.MAINE DVC CONNETION KE LIYE DOCUMENT DEPOSIT KARWAYE THE.LEKIN AAJ TAK NA TO DVC CONNETION MILA AUR NA HI DOCUMENTS RETURN KAR RAHE HAI. AAP JALD SE JALD KOI INVESTIGATION KARE. MATHURAM CHEJARA

dear sir
My consumer no. 20907. I booked the gas on 11 oct 2010 from rudrapur gas service rudrapur uttrakhand , but as on 27.10.10 I am not received the cylinder yet,
When I contacted the concerned person he asked that I will get it after 15 days & can not give home delivery.
Agency not give home delivery .
Pls look into this at earliest & hoping that strict action will be taken against this complaint positively
Thanks

Umesh Chandra Suyal
Alas visas road near sagar kalra atta chakki Jagtpura rudrapur udhamsingar Uttrakhand Ph. [protected]

Dear Sir,

I am retail consumer of IOC vide consumer no. 25236 registered with Gemini Enterprises, Najafgarh, New Delhi. I have booked cylinder for delivery on 15.10.2010 vide booking no. 302. Thereafter I have made complaint for non delivery of cylinder on 21.10.2010 but till today no action has been taken. From the last six months I am facing same problem. Some time the cylinder is delivered at my address about 1 month late in the past, which is creating very trouble for me. Please do the needful and take necessary action against my complaint

Thanking you

Yours truly



Tun Tun Poddar

Consumer no. 25326

Plot No. 20, Gali No. 10

Jai Vihar Extension Phase-III

Behind Arjun Park, Najafgarh

New Delhi -110043

Tel.: [protected]

INORDINATE DELAY IN SUPPLY OF LPG-DOMESTIC CONSUMPTION CYLINDER
Sir,

IOC Consumer No. 28291 attached to 'Rashmi Gas Agency', TTripunithura, Ernakulam District (Tel. Nos.[protected] is in my name. I have booked for LPG on 27.09.2010 under booking No. 73 through IOC helpline No.[protected]. But till date I have not been supplied with LPG.

Therefore, I contacted IOC again in their No.[protected].Since it is IVRC they have booked again for LPG today. So it is apprehended that they might have already released my LPG under my earlier booking on 27.09.2010 which the agency might have given to somebody else.

Kindly look into the matter whether there is any malpractice in supply of gas and if so pls take necessary action to stop such activities. My email id is [protected]@gmail.com.

Narayanaswamy

Indane Gas

Posted:[protected] by NEERAJ Send email


Cancel booking of Book Gas Cylinder

Dear Sir,

Sub.: Gas Connection No.N-3148- Sahanpur Indane Gas Services
Behat Road, Saharanpur (UP)

Date[protected] booked gas but not delivered & cancel the booked gas.

Please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for the last so many days.

Thanking you,

Yours faithfully,


( NEERAJ KUMAR )
Geetanjali Vihar
Saharanpur (UP)
Mob. : [protected]

Consumer No :51374
name : Ramani.t.v
T.R Gas Agency Mattanur
Ph:[protected]
Booking date :03/09/2010
Till yet not supplied cylinder

RESPECTED sir,
This is to inform u that AGNIHOTRI GAS agency, Sector-37, Noida is supplying LPG to domestic consumer 4 kg less than its standard weight. My Consumer No. is B 26335. I have booked a domestic LPG cylinder on 21 Oct 10 vide refill voucher No. 11668 and the same has been supplied on 25 Oct 10 at my address P-17/8, Tatrakshak Vihar, Sector-23, Noida. After weighing the cylinder it comes 26 Kg and presently the seal of cylinder is intact. PLEASE TAKE IMMEDIATE ACTION against the gas agency to avoid further action.
The outcome of the complaint may please be intimated at my e-mail:[protected]@rediffmail.com.
Thanking you

Yours faithfully
Ram Prakash Dwivedi
25.10.2010

Sir,
It's submiited that I am holding gas connection of Indane Gas service no. S9061 at Rampuraphul. The service of this agency is very poor. Generally cylinder is being supplied after 1 and half month and home delivery has been stopped. When enquired from agency they state that there is shortage of gas.
It is submiited that gas cylinder in BLACK at the rate of 600Rs. is available at any time in agency. Kindly look into the matter.
With regards.

Yours faithfully
Jagrup Singh Manshahia
Senior Superintendent jail(Retd)
Mobile No. [protected]

I want to share you all the incident that happened on Saturday,23th Oct 2010,
By the orders of Indian Oil officials, complaint numbers/suggestion number/email ID's are displayed on a board outside the agency so that a common man can easily complaint against authorities.
But it is not so safe when licenses are allotted to ruffians(badmash).
On this Saturday,23th Oct 2010, around 1:30PM system(computers) was not working in Yadu Gas Services, Shahibabad(Gzb) due to which people had to suffer.
A young guy took a photo of complaint board, so that he can dial a number or send mail regarding the complaint from his home.
He was brutally beaten by the staff/agency holder. He was shouting 'Save me'(bachao bacho) but no one can dare to save him, as they were around 10 people, two of them had riffles also.
It's just a request with Govt. officials that please don’t allot agencies to such mobster(Gangster) or what the use of such display of board when a common man can't complain against agency.
Also request to common man, please have patience and check the surroundings then only take such bold decision.

We booked a Gas one month before @ Indane Gas Agency, Velachery Check post. Last two weeks we have been calling then daily. They are giving reasons like we dont have a bill or unavailability of load. If Load is available Bill is not there and if Bill is there Load is not available at Pallavaram load station. They have telling these reasons for a long time and we didnt receive the gas till date.
Ph number of Gas agency:[protected]

DEAR SIR... CONNECTION NO. NAHI PTA HONE K KARAN HAME D.B.C. CONNECTION NAHI DIYA JA RHA H, DOCUMENTS DEPOSIT KAR LIYE H. AB CONNECTION AUR DOCUMENTS DONO HI NAHI DE RAHE H. MATHURAM CHEJARA

My LPG connection no. LT 4389, and I am subscribed to Indane gas distributor Anirudha Gas Sewa, Road no.- 1, Rajendra Nagar, Patna, Bihar. I have single cylinder & booked the cylinder on 07 October 2010. office man give the commitment that cylinder will reach within 2 day. but till today no any cylinder reach at my house. every day i call gas agency office and some one (lady) pick up Phone and say your cylinder is reaching at home but after 16 days of booking no any cylinder reaching at my home. It is very much surprising that my vendor sold 4-5 cylinder everyday in black marketing and asked me to pay Rs. 450/- for a cylinder. when i enquired about my booked cylinder he told that gas truck not come so delivery is too much late. I think that gas agency in collusion with vendor and local shopkeeper sale the cylinders in black marketing and also stolen 2-3 k.g. gas from cylinder who deliver at home. Always i suffered this type of problem. Please take necessary action against gas agency & solve my problem.

Dear sir,

I beg to state that I took LPG connection (RT-27678)on 08.09.06 on transfer basis( A 278394 TV /1061666 )SV No.0107571 and got first cylinder on 28.09.06 and secod on 07.10.10.During this period, I could neither got any LPG nor contact the vendor (presently Verma Gas Agency),while LPG is being issue continuously from my connection.

So you are kindly requested to stop selling in black and take action against defaulter.

Thanking you and regards.


SHAFQAT ULLAH KHAN
Mobile:[protected],[protected]
D-75,New Ashok Nagar,
Delhi (East)-110096

Dear consurned as i went to the one of the Station of Indian gas distributar of Ghansoli for the new connection they said i have to pay Rs.4700+ but when i said that i have already gas stove at home which is ISI mark and whch is recogised as per the rules but on that they said it not possible if i need only gas cylinder and if i need then it will take 15 to 20 days for that but before that when they were not aware about that i have gas stove they were saying that for whole process it will take only 3 days and my gas will be at my home.
The contact No's.of that station are[protected] / 27543744 / 27546088.

Kindly look into the matter and do something to resolve the same.

M/s Roy & Dutta Enterprises (Distributor Name - Biswanath Dutta) of Indane at 13, Indralok Estate, Sodepur, Kolkata - 700110 is demanding Rs. 45/- for issuing a new Domestic Gas Consumer Card which tracks all the booking details.

Is the charge legitimate at all? Why the consumer have to pay such amount for an official record?

Dear Sir,

My submissions are as under:

(1) That my cylinder was stolen from my uncle’s shop at Malawala Bus Stand, where this cylinder along with 5 other cylinders were kept for re-filling, as Home delivery facility is not provided by the Gas supplier and delivery van is available at Bus Stand only at the time of delivery.

(2) An FIR in respect of theft of 6 cylinders was lodged with Police Station, Jamwa Ramgarh by my uncle in his name because the incident of theft was occurred in his shop. The FIR No. is 232 dated 2nd October, 2010.

(3) The names and consumer numbers of each consumer are mentioned in this FIR.

(4) For getting a new cylinder on payment in lieu of my stolen cylinder, I approached the Gas supplier and they advised to further approach Regional Office at Jaipur for seeking their approval.

(5) On submission of an application alongwith a copy of FIR and other documents for getting another cylinder, the Costumer Care Executive in Indane Area Office, Jaipur refused to give approval of the cylinder and said that FIR was to be lodged individually by the consumer instead of this combined FIR. However, in FIR the names and consumer numbers of each consumer are mentioned.

Considering the facts mentioned above, you are requested to kindly look into the matter and if deem fit kindly direct the concerned authority to sanction a cylinder in lieu of the stolen cylinder on the basis of this FIR because the incident was not occurred at my house.

Thanking you,