Indian Oil Corporation [IOC] Complaints & Reviews

Hi,

I am Ballav Pattnaik staying in Shipra Riviera, Gyan Khand II, Indirapuram, Ghaziabad. The complaint against M/s Yadu Gas Agency Shahiabad. I had booked gas 10 days ago (on 20thNovember) still have not received gas. The agency neither respond to phone calls nor confirm SMS. This is not the first time, i am facing problem. There are several time the Yady Gas Agenecy does not deliver on time.


I do not know why they are creating problems for the consumer. Please take proper action .

Thanks

Ballav Kumar Pattnaik
[protected]

Dear Sir,
I am LPG gas consumer of IOC, I come under with M/s Anirudha Gas Sewa, Road No.1, Rajendra Nagar, Patna-16, Bihar, who are the distibutor of my area, My consumer No. LT 4389 (Only One Cylinder). I have booked the gas on 18 November 2010 bearing booking no. 5578. My problem is that after booking they never supply gas at home without lodging a complain. Earlier when i complained with you then they serve me on next day but now this time, after complained with you twice (Two times) they have not supply the gas till time & date. I have been provided with only one cylinder. Last cylinder i have received on 24 October 2010, so far no cylinder reached at my home.Yesterday when i hopeless with the act of agency, contacted to my vendor (Rajesh) he told me that your no. is not coming for delivery if you want to gas earlier you have paid me Rs. 500/- immediately and also said that when your no. will coming in few days you will signed on delivery coupon. It is relevent to mention here that I have no gas for cooking food because of only one cylinder and delay in delivery by vendor/agency and also stolen of gas by vendor/agency. It is also true that agency in collusion with local shopkeeper & vendors, every day blackmarketing in local market and show scarcity of gas by different reason in different time.
I requested you to please look in the matter and take strong action against such type of agency and solve my problem as soon as possible.
Ajit Kumar Sinha (Advocate) (Consumer no. LT 4389, Booking no. 5578 dated 18.11.10)
Madhuwan, Ground Floor,
East Of Pallavi Apartment,
Nala Road, Kadamkuan, Patna-3
Mob. [protected]

I am consumer of Indane gas and my local Dealer M/S” Namrata Gas Service” and consumer no. is N-6469. Who is wandering here to there to resolve his problem and nobody want to take pain neither Dealer nor Sales Officer of your company.

Last 15 days back when go to your Jhansi Dealer M/S” Namrata Gas Service” to book the cylinder for refill after seen my blue book he deny to book the cylinder and he told a lengthy process and document formalities after that I can get cylinder and he also ask me to submit a affidavit at what reason I am not taking a cylinder last 4 months.

I said to him that I am living alone that is why there is minimum use of gas therefore I refill the gas in 4 to 5 month .He did not listen my single word and said very rudely it’s a norm you have to follow it if you want to book the cylinder and also give me advise you book the cylinder and sale it in black. I am very surprised after listening his valuable advice

Mr. Anurag Sinha who is Representing Indane gas as Sales office in my city when I talked to him regarding to problem then he told me, write a application and give me at Jhansi Gas Service he will be available 1st and 15th of every month when I go to Jhansi Gas Service I came to know Anurag sinha has not come today then I simply said to the concern dealing person kindly receive my application and forwarded it to Mr. Anurag Sinha then the person has refuse to receive my application and said to me we are not sitting here to do the work of Mr. Anurag Sinha when I ask his name then he comes down on misbehave and when try to talk to Mr. Sinha then he dit not pick the phone .

I just ask the question to all officials of Indane gas Is it customer friendly environment and response which I received from your end ?

Kindly tell in this worst situation where the common customer goes to resolve their problem and who is resolve my problem?

To,
The territory manager;
Indane gas IOC,
Chennai
dear sir,
I am Haridoss My gas agency is Pattammal Indane Gas agencies, Customer Number 48097 / Date [protected]. My address isPlot No:24,Part 1, Jeyalakshmi Nagar, Aaadanoor. Now my complaint is My gas refill on 25- 30 days later. Salesman told that Complaint anywhere No problem. to us. Please arrange to the earlier filling change the cylinder quickly.recently My Booking Date is[protected]. Pls take action immediately.

I am a resident of Kaushambi and go for a petrol refill at the IOCL outlet at Maharjpur border near Anand Vihar ISBT. They fleece the customers by a unique modus operandi. I told them to fill up for 1000 rupees('hazar rupye') meanwhile a guy blocked my view by asking me if I wanted the bill, wanted credit card payment etc and a decond operator told me it was done. Amazed I turned back and saw the meter indiacting 200 rupees and I ask him that I said hundred('hazar not do sau') They both apologize and fill up for Rs800. When I went away from the station I realized that I had been looted of 200 rupees. And after this also the same thing happened that they put 200 on the meter and I stopped them midway by shouting out loud at which point of time they brush it apart. I asked to see the manager when I went on November 21 they told me he was on leave. It seems that they run a well planned racket and fleece customers regularly.It is essential such malpractices be stopped.

Regards
Sakshi Jain
D-55, Kauashambi, Ghaziabad

Hi Sir, i my city dealer name is shalputri indane . This gas agency licence is submmited to a S.T class & in my city a another class (GENERAL) of person is treated this licence & doing miss use of this licence .
he sell in black, & take extra money for home use cylinder.he sell home use cylinder to hotal,& laduge . so he supply gas cylinder in very long time people are so distarb.
CHECK THIS, KINDLY TAKE AN ACTION AS SOON AS.

Dear sir.
I am indane consumer . my consumer no.155992. I requested For DBC Three months ago to M/s Premier Gas service Dehradun.They did not entertain the request . On 8.11.2010 I informed to sales officer of IOCL .Again on date 11.11.2010 to Manager (lpg s) Bareily.The manager of agency took rs.1625/ and orginal gas connection papers but not gave receipt on date 19.11.2010. Till date i have not received DBC. Now he is saying come tommorrow or next day since 19.11.2010. Please Guide me how can I get DBC and solve my problem.
Regards
Mant Ram

dear sir,
i booked a cylender on[protected] but till now the cylender is not given by the dealer on dated 25/11/2010. i booked my cylender at Mrityunjay Gas Service, distibuter of indian oil corporation ltd., 255/385, Kundari Rakab Ganj, Lucknow.226004. My consumer no. is 15151. Dealer never given me cylender on time since 1 year.please take action on it either i will go to consumerfourm.

addresss-
255/315, Suraj Sadan,
Kundari Rakab Ganj,
Lucknow. 226004

Dear Sir,

I am Thamil Selvan from Avadi, Chennai. We have gas connection from Indane gas, dealer is MV Enterprises, Avadi, Chennai. My Consumer No is 23635, I have booked a refill gas on 22nd Oct'2010. I have not received the gas cylinder yet, I have spoken with all the people in MV Enterprises (including Manager), but no proper response. The delivery man for my home is Ravi ( Mob: [protected]), he is using abusive language when I called him this morning. Agency had given the bill to Ravi, last week, till date he has not delivered the gas cylinder. Moreover, Ravi and the other delivery men in MV Enterprises are selling the gas cylinders for higher price ( Up to Rs. 700 ), thereby not delivery the gas Cylinders to their customers on time.

Today is 36th day, i'm still waiting for the gas cylinder. MV Enterprises had committed us, 10 days for delivering the gas cylinder, today is 36th day. I really dont know what is happening, PLEASE take proper action against the delivery man RAVI for abusing the customers like me.

I have some queries, please answer them.
1. How to escalate this case to higher authority in Indane Gas.
2. Is there a way to fine the agency.

Thanks & Regards,
Thamil Selvan K.
Mob :[protected].



Could you please take proper action against MV ENTERPRISES and the delivery man RAVI.

I bear a consumer no.24799 have booked a Indane gas cylinder on[protected] with my vendor M/S Mahabir Gas Agency, Saraidhela, Dhanbad . But even after expiry of more than one month the cylinder is not supplied to my residence due to reasons unknown to me. After inquiry, i came to know that the cylinder booked by me has been delivered to some one else who has not booked the same. Despite of my repeated requests the agency is neither bothered to supply of my booked cylinder nor he is agreed for a fresh booking. I am suffering from acute shortage of LPG gas due to neglegence of my vendor.

date :[protected] time 5:00 pm

My Consumer Number is E-16461, H.No.134 , Guru Gobind Singh Nagar, Post Office Model Town, Jalandhar and my connection on name of Mohinder Pal Kaul S/o Sh. Ramji Dass Kaul having indian oil gas connection. I have purchase the new connection from Local agency :- Ekta Gas Agency, Deol Nagar, Jalandhar. I get only one (1) cylinder with conenction. Now i am facing the problem of empty cylinder. Many times i went to Ekta Gas agency , but every time they given me new date of getting new cylinder. Please ask your distributor if they have no cylinder , how they manage the proper supply. If you are not understanding the problem of family , its not good for your business and nobody wants to be again your customer. If You give proper response then its good for you and for us. Please look into the matter and issue me new cylinder on above said number(16461).
awaiting your reply ASAP.

sandeep
[protected]

SIR,
I had booked a cyllinder on18-11-10 with M/S Mithala gas, Sector-19, Noida. My consumer number is 2650. Till date, the same is not delivered to me. When I call him, he told me there is no time limit for cylender delevery. i am facing much problems cause of that. i want to know from ur side what is tha criteriaa(time limit) for cylinder delevery. and plaese do need full, if i am facing same problem again i will defenetaly cancel my indane connection and complaint in consumer forum. i am very frustrated by facing this type of problem again and again.

With regards
Munendra
[protected]

Dear Sir,

I am having indane gas connection from M/s siddhi vinayak indane gas service,jwalapur, haridwar. I want to book the refilling for my gas cylinder since last 15 days by telephone. They have given two telephone no i.e.[protected] & [protected] but unfortunately or intentionally both are unavailable. If they don't want to do booking, the company should inform us accordingly. I am also surprised by the fact that IOC is not taking any action against such agencies where their customers are suffering due to the agencies unethical behaviour.

Regards

Sunil Taparia

Respected Sir, I have India Gas Connection (No:-3375) on my Father's Name Saleem Bhai Dawood Bhai Memon at Akkalkuwa, Distributor's code (123881), here from last 6 to 8 month we faced more problem with cylender booking and delieveries, I'm trouble from Akkalkuwa taluka indian gas distributor, Because Firstly he has suspend so here gas cylender provided by Dondiacha's distributor, and they havn't any palace for distribute it Some Time it distribute from near petrol pump ans Some Time from Gantha Gujrat Boarder, , second thing this agency billing & distribute gas cylender without any original bill, they never delievered gas cylender at our home , this month i book my cylender on 16/11/2010, Yesterday gas cylender container come at Gantha Road , my brother was goan for take it on 7am at earlly morning and come back on 2 pm with empty cylender, bcz they distribute it first to their nearest and contact persons, and say my brother that we will give u on Thursday, it is not occur first time but we faced this problem again and again & it is not only my problem but here most of people faced this problem , I have so much complaint against Akkalkuwa Taluka Gas agency, Please help us we not have any other source for cook , i hope u understand our problems, So , please take some neccessory action againts it & help us!
Thanking You !
Dr. S. S. Memon, Akkalkuwa.
Contact No :[protected].

We are based in Indranagar, Bangalore and have a Indane Gas connection from dealer named Vasath Enterprises (near CMH road). Their service is pathetic. When I got a second cylinder (all payment and formalities done) I had to call them atleast for a month continously to get my cylinder. Again now when our gas cylinder is about to get over we have been calling them from atleast last 2 weeks and everyday they give us the same reply that it will be delivered today. I am not sure whether they listen to the consumer number and note down the request over phone. So much of our time gets wasted on a daily basis because either the phone will be busy for hours or it will keep on ringing.
This is my sincere request, please take some strict action against such culprits.

Dear Sir / Madam,

I Ishan having Gas Connection No. 979 named on Raj Kumar.

30 days have gone still the Gas Celender is not delivered at our Home. I have requested so many time to Indane Gas Agency (Mandi Dabwali-125104) Distt.- Sirsa but the dealer taking it lightly and his behaviors is very bad for conversation. Please help us for this metter .

With Regards-
Ishan
[protected]

indian gas

Location:
shivali Kanpur Dehat, Uttar Pradesh, India

Posted:[protected] by Gopal Krishna Pandey Send email


Refilling and door delivery proablem
To Whomsoever It May Concern

I am, Gopal Krishna Pandey residing at Chaubepur Kanpur Nagar. I am really sorry to say that am fed up with the service provided by your Agent “VESHAL INDANE GAS SERVICE” located at SHIVALI KANPUR DEHAT, UP.

I would like to share some of the main problems faced by me all your consumers for a very long time

1. As per the policy of your company the refill time should be 21 Days but he Book our gas after 25 days from delivery of previous booking and provide gas as after 10 to 15 days after booking.

2. After receipt of sale he gives the delivery only after 10 to 15 days at Go down not door delivery and also charge delivery chargers Rs.30/- which is a very big problem for us.
3. Delear to be very bad Sarvies So all time dilevery place in 4km Chaubepur polic Station so it very difficult for ladies member to go to the polic Station and take gas by rickshaw or any other vehicles.

4. If you want to take delivery for of your Gas you have to reach 20 km go down between 5AM to 6AM, which is not at all fair. Moreover if we reach after 6 AM they do not listen to us at all.

5. They are also selling refill cylinders in black which ultimately affect our requirement.

5. What is the charge for New Connection, here they charge Rs. 4500/-.

6.if any Complaints to Delear if not activ
I request you to kindly look at the following problems faced by me as well as others who are in that particular region. I feel completely helpless and I don't have any other option that's why I am sending this mail.
I believe you will take up this matter very seriously and do the needful.


Agency Name:

VISHAL INDANE GAS SERVICE
SIVALI KANPUR DEHAT (UP)

With Best Regards
Gopal Krishna Pandey

I am a holder of Indane gas connection and the gas dealer is Rajdhani Gas, Wazir pur, Delhi phone No. is[protected].

My gas connection no. is T-1703. Sir my gas regulator is not working properly, I went to the Agency for changing the regulator but he refuse and demanding Rs. 250/-. I wan to know is it right. If not then sove my problem please. I have the receipt of that regulator which is want to change.

Jgdish Kumar
Mobile No. is [protected]
Gas connection no. is T-1703
Dealer is : Rajdhani Gas Agency, Wazir pur, Delhi. Phone No. is 27251780

RESPECTED SIR,
I M A RESIDENT OF PUKHRAYAN KANPUR DEHAT & FREQUENT USER OF INDANE
GAS. SIR LAST FEW MONTHS THE DELIVERED LPG CYLINDERS HAVE VERY SERIOUS
PROBLEM OF LEAKAGE. WE POSTED THE PROBLEM TO THE AGENCY OWNER BUT THEY
PAID NO ATTENTION. IF THE PROBLEM OCCURS ON IRREGULAR TERMS WE DONT
SAY BUT IT USUALLY OCCURS ON EVERY 4 OUT OF 5 DELIVERD CYLINDERS. SIR
IN THIS REGION THE BLACK MARKETING IS ON FULL SWING. EVEN THE
CONDITIONS ARE BECOMING VERY TRAGIC BECOUSE THEY DO IT DIRECTLY FROM
AGENCY GODOWN. AND THE BLACK MARKETING IS BEING DONE FOR PETRO LPG
CARS WHICH HAVE A BIG MARKET IN KANPUR DEHAT. AND THEY USE CYLINDERS
VERY BADLY BY THAT CAUSE CYLINDER'S PIN BECOME LOOSE. SIR IF ALL OF
YOU AUTHORTIES LET NOT BE AWAKED VERY SOON, THE DANGEROUS ACCIDENTAL
SCENE WILL EXIST VERY SOON BECAUSE THEY( AGENCY) DONT KNOW WHAT THEY
DO. AND THE COMPANY WILL FACE THE TRAGIC OF AGENCY HOLDERS FAULT AND
THE MANKIND ALSO. HOPEFULLY KINDLY LOOK OVER THIS PROBLEM AND RESOLVE
IT AS EARLIER AS POSSIBLE.

I would like to inform you about the Pragyan Indane Gas Services Kumbhia Patti Pratapgarh U.P. I had booked a cylinder dated 08/10/2010 till the date the same is not delivered to me when I went to the agency to agency to enquiry about it the staff had used filthy language against me. It is worth mentioning that the Pragyan Indane Gas Services Patti, services are very poor the delivery of cylinders till than had taken much longer time. It is sad note and record that there was no proper distribution of cylinders given to the customers this is not only my concern. For all the delay, inadequate and poor services quality and it is requested you take a serious note against agency. I request you to please look into the issue I am facing A lot of problem regarding this they never give delivery on time and I am family person. my cust ID-1330
Other Details:
Name: Ram Kailash Pandey
Feedback ref no.: 1330
Phone no.: [protected]
Address: Vill & Post-Udaiyadih,Patti,Distt-Pratapgarh,U.P.230134
City: Pratapgarh
State: Uttar Pradesh
Email ID [protected]@yahoo.com