Indian Oil Corporation [IOC] Complaints & Reviews

I have been a cusomer of Indane gas since 2008. Recently, the gas cylinder delivered at my place gets finished within 12 days for last 3-4 months whereas it usually runs for atleast 30 days. Also, cylinder when delivered seems to be lesser wieght than before. But, when asked , the delivery man is unable to provide weight measurement of the cylinder, though he keeps on insisting for unauthorised "Bakhsish" for delivering Cylinder at my flat. May I know where exactly I can complaint for the same to get the issue resolved? My consumer no. is 010128 and Agency of Indane is "Aladeen", Address being 160, Andul Road. Howrah-711103.

Regards,
Arindam Chaudhuri
Lakeview Housing Complex
Flat -A/H2/3/5
B/1, drainage Canal road
Howrah-711104

Hi,
I subscribed Indane LPG though Chirantani Gas Agency, Bangur , Kolkata- 58. On 18th August'10 I ordered for a refilled cylinder.

Order Number 7160.
Consumer Number 21527
Whenever I called the agency , was informed I would receive the cylinder in next 1 or 2 days. This has been happening for last 10 days. .
Can you please take care?

mera naam basant kumar hai or mera add- 56, sarvodaya naagrt vijay nagar ghaziabad hai, mare gas coonection ka num- k- 04551 hai or distributor ka naam - khawaja garib nawaz indane gas service add- behind abbs enginering college, dundahera hai maine 30/07/2010 ko gas book kari thi lakin aaj tak gas nahin mile, last time gas dene jo ladka aaya tha usne 40 rupeeye extra mange the lekin humne use nahin deyi, gas na milne ke karan hum hotel se khanna kha rahe hai jisme mere 400/ rupeeye per day lag rahe hai, jiske vajah se mai bahut pareshan huan, mere pareshane ka niwaran jaldi se jaldi karne ki kripya kare.

Thank,s & regards,
Basant kumar
[protected]
Email id- [protected]@rediffmail.com

Respected Sir
I am Pastor Rajan Varghese, residing in a flat in calicut. I have a 2 cylinder gas connection of IOC, bearing customer number 015841. The Distributors Name is Visruthi Gas Services, code no 4589229.
There is an extreme delay in the delivery of the booked gases, as it takes more than 45 days to get a gas cylinder. Even though we have 2 cylinders, literaally we need to beg for a cylinder after one get finished. We dont have any other option to cook food as we are staying in flat. When this matter is discussed with the distributor, there was not any proper answer from them. Instead of arranging a cylinder for the needy, they were just irresponsible and arrogant and demanding that contact IOC people.. But the fact is the cylinders are being given to others in in black with high price..
Please look in to this matter and do the needful.
Our plea is to get a standby cylinder and to avoid a week long struggling and starvation..
thank you very much sir

To,
Indian Oil Corporation Limited,
Indane Area Office, IV floor,
Unity Building, JC Road,
Bangalore,

Subject: Approval of my Second Cylinder

I Vinay Kumar T employee of Tyco International, Bangalore has applied for 2nd cylinder 1.5 years back and still awaiting reply from Indian Oil corp whether it got approved or not. Am trying to reach[protected] ,[protected] to enquire about this and no one is picking up the call. If it is approved please let me know the process of obtaining the second cylinder.

DBC - [protected] 04/06/09
DGC0 - 236430


Thanking You.

Vinay Kumar T,
Technical Lead
Tyco International,Kundanhalli Main Road, Bangalore
[protected]

SIR, I HAVE A LPG CONNECTION IN EUREKA GAS AGENCY, DEHRADUN,PANDITWARI. DESPITE REPEATED COMPLAINTS THIS AGENCY NEVER DELIVERS LPG IN REQUIRED TIME(MASSIVE DELAYS). THE EMPLOYEES IN EUREKA GAS AGENCY ARE NOT CIVILISED(VERY RUDE). THIS AGENCY NEVER DISCLOSES THE DELIVERY DATES AND NEVER COOPERATES WITH THE CONSUMERS. NAME=Meena Chauhan. CONNECTION NUMBER=227.SIR, I WILL BE GRATEFUL IF REQUIRED ACTION IS TAKEN AGAINST EUREKA GAS AGENCY

Respected Sir,
By profession I am a teacher. I have applied for a Gas Connection on December 2009 and submitted Rs. 2000/- on the same day but no receiving of cash was provided to me. But after three months I came to know that the application Form was missing. The owner said apply another form and so I did. Till today 01.09.2010 I have visited the Anuradha Gas Agency Banda more than 30 times but in vain, every visit they say that come after wards. The staff members over there are not at all cooperative . The form is by Name of Sri Manoj Kumar S/O Late Sri Swyamber Singh . Address Indira nagar Near Telephone Exchange Banda. The Address and Photo is Attested by ABSA Banda.

'Barsha' a restaurant situated at nagerbazar-Dumdum on Dumdum road & jessore road crossing, just below United Bank of India-Dumdum Branch is illegally using Indane Gas Cylinders meant for Domestic use for commercial purpose. So as the Gas Cylinders meant for Domestic use are subsidised by Governmental subsidy- the government is suffering loss of public property. Such acts must be treated very strictly & huge fine must be imposed on the defaulter to discourage such acts in future.

I had booked a cylinder for home delivery on 27/8/10 and got issued delivery slip. I had gone to the delivery godown 28/8 and they said to come again on 30/8,later on 30/8/10 the delivery man misbehaved and asked to come again on 31/8/10.when i approached again on they said me to come again as godown was closed at 9.00am where as no such description was given on slip or at the godown.whereas a person in front of me came and offered a bribe of Rs.50 and they gave cylinder to him immediately whereas refused to me. moreover when i tried to contact the area manager MUNISH GUPTA after taking address from monika gas services ,the address was 213-i B.R.S nagar ludhiana residence phone no.2613213,the address proved to be fake because when went to the given address he had already shifted from there 2 or 3 years ago and no one is responding the residence phone no.
I hope that u will look into the matter and do the needful. you are requested to take strict actions so that i get delivery in time in present as well as in future too.

HARMINDER SINGH GREWAL-CONSUMER NO.28959
VILL. DAD,PAKHOWAL ROAD,LUDHIANA[pin-142022}
phone no.[protected]

Rude and abnormal behavior of staff at the indane gas dealership

Sirs,
My wife – Sudhya Shyam is a consumer having C.No-2505 of “Sunshine Gas”, Kanhangad, Kasaragoddistrict, Kerala state PIN 671 315. We don’t use any other fuel to cook alternate to LPG. Normally one cylinder LPG can be used for 20-22 days in our house for cooking.
Most of the time, the telephone at the booking agency[protected] was seen engaged and I thought it may be due to frequency in calls to that number. Once when I had gone to their office soon after I got the engaged tone from the telephone, the phone was seen kept away from the cradle. When I asked why you are keeping the phone like this, I could not get a reply from them and immediately they put the phone in the cradle.
My wife and I were trying to book the LPG after getting a cylinder on 28/08/2010, but in vain. I had called on to their office today to book, but the female staff, who were sitting at the counter refused to book the cylinder saying that booking can only be accepted after expiry of one week. The reply was not at all in a polite or convincing manner and it was as if I had gone to beg them. When asked further about the matter, they told me that it was as per order of the company official and they are not interested in hearing anything from me. Their behavior was so rude, impolite, acting like threatening to go out of the office.
Sirs, please let me know whether there is any decision of the company instructing the dealers not to accept booking for filled cylinders of LPG within one week after delivery of a cylinder to a customer.
To conclude this letter -Sirs, I request your goodselves to first of all advice the staff there how to behave, then arrange to keep the phone installed there always on the cradle and finally assure a dependent customer like us that the service will be extended within the stipulated intervals.
Thanking you and I remain.
Yours faithfully,

P SHYAMA PRASAD
THEKKE VEEDU, VELLIKKOTH
AJANUR (PO), KANHANGAD
KASARAGOD DISTRICT, KERALA 671 531
Cell: [protected]
email at [protected]@gmail.com

dear sir
sir i am your user on last 8 years. sir plz help me i am lost our paper so i can complain in my nearest indian gas agency in maharaj ganj he say 's that please tranfer your paper from that place . then i go from this agency of bachhrawa he can not give me any type of responce. sir plz help me what can i do. in this situation.
my contact no:-[protected]
my name:- anil kumar tripathi village kair post moun (maharaj ganj)rai bareli 229306
thanking you
anil kumar tripathi

Sir,


I applied for a new gas connection in the name of Charles Sebastian at Sri Revathi Gas Agency in Medavakkam on 16th May 2010. Still now I am unable to get the new connection.

I am calling them every month and they are also saying the same answer as next month will be provided.

Last month I asked the reason for the delay. They said that , due to the issuance of free gas connection announced...

Sir/Madam,
I had booked a cylinder with M/S Mukund Enterprises, Barkatpura, Hyderabad. My consumer number is 34346.I have called them atleast 6-7times for supply of my cylinder. Till date, the same is not delivered to me. The staff is not responding at all for supply of cylinder. This problem is recurring every month. please take a note and do something for benefit of customers.

Myself Ajay from Ahmedabad, having INDANE GAS service. Recently ADANI GAS has installed their gas service in my area and now it is in working condition.
Following is the discussion of me and my distributor (working person as distributor office).
Me : Sir please book my new gas bottle.
Sir : Give me your customer number
Me : XXXXXX.
Sir : (By looking in computer) I think your area is already having another GAS service.
Me : Yes sir.
Sir: Then you are not eligible for this (bottle) service.
Me : But Sir we are using both services.
Sir : First you close those service then only we will provide you our service.
Me : After starting the ADANI service I already got Gas bottles from here, And today you are saying No?.
Sir : This is new rule. Government will give only subsidy on single product.
Me : Sir, then If I will not use your service for a long time, My account will be removed from your side (Stated 'NOT IN USE FOR A LONG TIME')
Sir : Submit the application like ' I am using other service, and not your service. Upto relocating please stop my service. and After relocating start my service'.
================================
I just want to know,
Does the Government has laid this type of rule ?
If this is my distributor rule please give me details to whom can I ask this question for further confirmation ? atlease phone number/Email/name
Please note that CAR is also using two products on both government is giving subsidy.
================================
Please reply me on [protected]@gmail.com

INDANE GAS AGENT
MARUTHI GAS SUPPLIES AT ANNANAGAR,CHENNAI.600101
IS NOT DELIVERING THE CYLINDER AT RIGHT TIME. MY CONSUMER NO IS 24078 IN THE NAME OF B K SREENIVASAN, C19/6 GOVT.STAFF QUARTERS, NEAR ANDAMAN HOUSE, ANNA NAGAR WEST,CH.101

IT WAS BOOKED ON 19.8.10 WITH BKG NO.12032 ADVISING ME THAT CYLINDER WL B DLVRD IN 5 DAYS, WHEREAS TILL NOW IE. 30.8.10 IT IS NOT SUPPLIED.

WHEN CONTACT OVER PHONE ON 26.8.10 ON THEIR COMPLAINT NO.[protected] THEY INFORMED ME THAT CYCLINDER WL BE DLVRD IMMDLY BUT NO RESPONSE. ONCEAGAIN CONTACT ON 27/8/10 AND THIS TIME IT WAS INFORMED THAT DLVRY BOY IS ON LEAVE.

FILTHY REASONS R GIVN TO CONSUMERS WHICH IS NOT AT ALL ACCEPTABLE. KINDLY LOOK INTO THE MATTAER AND SEE THAT I GET THE CYLINDER URGNTLY. NOT ONLY THIS TIME, BUT ALWAYS ASK THEM TO INSIST RIGHT DLVRY AS PER THEIR SCHEDULE.

PL CNFM ACTION TKN IN THIS REGARD

THEIR PH NOS ARE; [protected] [protected] ANSD CELL [protected]

MY MOBILE NO IS. [protected] EMAIL ID [protected]@yahoo.co.in

MY INDANE LPG CONSUMER NO.OI-3533 AT M/S.OM INDANE GAS AGENCY,RANJHI,JABALPUR,MADHYA PRADESH. DEALER DID NOT BOOKED MY NUMBER SAYING
20 DAYS NOT PASSED SINCE LAST DELIVERY OF LPG REFILL.
LAST DELIVERY PERIOD AFTER LAST BOOKING WAS 21 DAYS.(BOOKED ON 26JUL,GOT ON 14 AUG)
WHAT IS DEFINITE PERIOD(DAYS) TO GET REFILL CYLINDER AFTER BOOKING DATE.
IF I GET THE REFILL CYLINDER AFTER 20DAYS ,OR, MORE THAN 20 DAYS,CAN I BOOK FOR 2ND CYLINDER AFTER 20DAYS OF LAST BOOKING.

REF:customer Number:19076,BALAJI GAS SERVICE ONDIPUDUR,COIMBATORE 641016
Please inform Balaji Gas Service that I am a slow consumer of Indane Gas and It is three months since I got the last refill and this will last fro some more days.So accordingly please permit me to place orders for my refill when the present cylinder is exhausted and not to apply the rule of belated ordering of refills and thanks.
thanking you

S.Bhargavan

dear sir
iam indian gas consumer but i have bye gas connection is 04/04/2007 but iam sels excutive that myaplace in verry difficult so iam not use by the selendar but iam begain by selendar i go for the agency but he replu by my gas connection is close so i request to my connection is begain kindaly i requst.please my best suggestion


thanks

My consumer no to gas is 9107 at gupta gas agencies,kasganj
I booked gas for home delivery 08 days back but till today 21.08.2010 not deliver. Whenever i make phone call to their representative, he says it will be delivered today. Even,i made personel visit to them. they say it will be delivered today. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with indane
so i req. to u pls. solved my problem and take action against gupta gas agency
thank u

Regards
Hukam Singh

To Whomsoever It May Concern

I am, Phool Murti Pandey residing at Rapti Nagar, Gorakhpur. I am really sorry to say that am fed up with the service provided by your Agent “HIMANSHU GAS SERVICE” located at RAPTI NAGAR, GORAKHPUR.

I would like to share some of the main problems faced by me all your consumers for a very long time

1. As per the policy of your company the refill time should be 21 Days but he Book our gas after 25 days from delivery of previous booking and provide gas as after 10 to 15 days after booking.

2. After receipt of sale he gives the delivery only after 10 to 15 days at Go down not door delivery and also charge delivery chargers Rs.30/- which is a very big problem for us.
3. My family have no any gents is working in Local Area so it very difficult for ladies member to go to the go down and take gas by rickshaw or any other vehicles.

4. If you want to take delivery for of your Gas you have to reach go down only between 5AM to 6AM, which is not at all fair. Moreover if we reach after 6 AM they do not listen to us at all.

5. They are also selling refill cylinders in black which ultimately affect our requirement.

5. What is the charge for New Connection, here they charge Rs. 4500/-.

I request you to kindly look at the following problems faced by me as well as others who are in that particular region. I feel completely helpless and I don't have any other option that's why I am sending this mail.
I believe you will take up this matter very seriously and do the needful.


Agency Name:

HIMANSHU GAS SERVICE
RAPTI NAGAR, PHASE FIRST
GORAKHPUR (UP)

With Best Regards
Phool Murti Pandey