Indian Oil Corporation [IOC] Complaints & Reviews

To,
Indian Oil Corporation Limited,
Indane Area Office, IV floor,
Unity Building, JCW Road,
Bangalore,

Subject: Regarding new LPG Connection

I am central government employee working with DRDO ( Ministry of Defence) as a Scientist. I want to take new LPG connection but Indane LPG gas agencies want ration card from Karnataka government. But i am not having any ration card in Bangalore. my birth place in ( Ghaziabad) UP there also we do not have any ration card.
Therefore you please guide me how i can take LPG connection in Bangalore. LPG agencies charges Rs 5000/- more money for issuing new connection if any person doesn't have ration card in Bangalore. i am also try for ration card also but i fail to get it.
Kindly look into the matter. because we are central govt. employee we are liable to transfer any where in india.
Thanking You.

Satish Kumar,
Scientist "B'
CABS, Bangalore
[protected]

I have a Indane Gas Connection (Double Cylinder) with Kaveri Gas Agency, Kunnicode, wide consumption No. 1455.

I have booked for gas on 9 th July 2010. No gas cylinder is delivered till now (16th Aug 2010) (38th day). On enquiry, the agency is not replying or not giving proper answer. One of their answer was that they have no stocks. Where as consumers from nearby Indane Gas Agencies from Pathanapuram, Parakode etc have no problem in getting new cylinder.

When I have contacted the Indane Area Office at Ernakulam at Tele No.[protected]as displayed in the office of the Kaveri Gas agency), no one has attended the phone.

It is not understood whether the above mentioned gas agency (Kaveri Gas Agency Kunnicode) is behaving like this with the tacit support of the authorities concerned.

Redressal to my grievances may please be met immediately.

My Contact details :

Rajan NP
e-mail - [protected]@yahoo.co.in

I am the consumer of Sukh Dham Gas Service, Lawrence Road, Delhi. Today morning, 15.8.2010, we had connected new refill, immediately gas started leaking and there was strong smell. We tried to contact Emergency Service Cell Nos.23841235/23846584. After trying for about 3-4 hours, somebody picked up and gave Mobile No. of their Mechanic (Kishan) whose number([protected]) was also connected after lot of efforts and that Mechanic very bluntly...

Sir, iam a consumar of Inian oil corporation represente by its distributor M/S Ajeetha Gas Agencies,21,Northtriumali Nagar I C F link Road villivakkam chennai- 49 and my consumar No is 19450. To Day[protected] there is leak in the cylender and I tried my level best to contact the emergency nos printed on the receipt viz24339236 and 24339246 and no body is there to reply. I contacted the Owner of the Gas agency in the phone no [protected] and the answar from the ownere is to day is independace day and he asked me to call on the follwing day. Sir the cylender may not be knowing that to da is independence day and it should not leak. Sir this is not the first time even in the working hours if we approach for registration for gas refil they will not register officialy on the same day and will take at least 15 days to effect supply. I request you to take necessay action agaist the distributor. My contact no is [protected].my Name is V Sankar address PWQ 412/B 9th street Railway Quarters,Ayyanavaram, Chennai 600 023

Dear Sir/ Madam,

This is to bring to your notice that people here at the above mentioned petrol pump are being cheated.
this happened to me on 14th of August 2010 @ 19:52:09 IST.

I also was cheated the last time here when i had come to fill petrol,so i wanted to get this thing clarified. so once again i visited this place to check out .Tthis time i was very much alert.
as my turn came i popped out my card to him saying hope u accept cards. as he saw the card he called upon the other guy to do the transation and he asked me " kitneka (how much) i told 400 rs. the other guy asked for the card and asked me for the pin ( Trying to keep me out from looking at the fuel meter ) I told him that this card does not need the pin. Now the guy at the vending machine did something and changed the value to 99.72 Rs and told me its done. I suddenly noticed that he for sure cheated me & I checked the tank and asked him where is the petrol gone that u've just put. He then started telling that he did not start and gave reasons. I blasted at him and wnated to meet the manager but couldn't as he was not there.

I would like to take this matter seriously and want report this to the appropriate persons . kindly help me !

As there would be a lot of these things happening in and around the city.

Regards
Srikanth

Dear Sir
My gas consumer No. 38288561. we booked a gas 15 days back in Banjara Gas Service(INDIAN DISTRIBURIONS), shop No.2, My home Mont View Apt., Navodaya Colony Hyderabad-73, code 7508583 Area: 987. They said after 8 days you will get the gas, till to date i will not get any cylinder, I went there for three times, they said your door locked. Please look into this issue

Thanking & Regards
K Jai Raj
LN Nagar
Yousufguda
Hyderabad-45

I was cheated at Laxmi Nagar Petrol Pump. The two attendants diverted my attention from the meter reading and the third suddenly stopped the pump and broght it to zero saying that the filling was complete.

I could observe that the petrol reading in the car did not move at all. Why Is Indian Oil Company allowing such malpractices ?

Waiting for response.

Sanjay Srivastava
+[protected]
New Delhi

sir this is for your kind infomation that i am a coustomer of saheed parvesh gas services agency nissing dist karnal haryana this is from indane gas services .the ownner of the agency is refusing to give cylender before 25 days after booking.i booked 2 cylender on 28/7/2010 on my copy no is ng0122 and second ng9696,but the owner of the agency refuse to give gas on 11/08 12/08 and 13/8 /10contineus for three days after standing in line for 3 to four hours and he misbehave us when we ask for gas cylender.please take a serious action against him and check the stock as on date .please do the needfull as soon as possibel

from
Amit goel &
ved parkash goel
vpo nissing distt karnal
[protected] ,[protected]

Dear Sir/Madam,

I have purchased a new connection from Bhakat Gas Agencies, Joshi Bhawan, Opp. Rishikul Ayurvedic College, Haridwar vide connection no. 1753821. I want to get another new cylinder (i.e. DBC on this connection), When I contact to the office, person told to me that bring connection paper & they will issue a new cylinder.

Sir, I searched the paper in our house, but unfortunately the paper was missed, when I told this situation to the Bhakat Gas Agency person, he (less hair person) not behave us good & misguide us that the new cylinder can not be issued I asked to the person, please issue us duplicate paper, because it may be happen, but he not give me the satisfactory reply.

What should we do.

Regards,

Pankaj Kumar Chauhan
Ph. No. : [protected]

Ref: My Gas connection No.3771 in Capt Rakesh Gas Agency - Mathura (INDANE)

I have booked my cylinder on 24.07.2010 & still not received, after contacting with the agency they said it has been delivered on 06.08.2010 , but i did not receive.

Also their delivery time is arround 15 days. & for new booking they want minimum 20 days delivery from the date of previous delivery.

How i will cook my food

Please do the needful

Thanks & regards

BRS Sharma

I have a gas connection with Guru Kripa Gas agency for Indane in Gurgaon. I must say they have a very pathetic service and its already been highlighted by several persons earlier. They never pick phones, either it will be busy or it will keep ringing. If after continuously trying for 5-6 days they will pick, they will not book cylinder saying that now cylinder will be booked after 21 days of cylinder delivery. Delivery will be made after 10-15 days of booking cylinder which means apprantley it will take minimum 35-40 days to get a cylinder. I wish somebody who has authority to eradicate this ruckus can see this and help several persons who are getting severely affected with autocracy of Guru Kripa Gas Agency in Gurgaon.

I had indane gas connection bearing No.12775 with Venkatarama indane service code.143830, Kakinada-533003, Visakhapatnam marketing division of andhra pradesh. the dealer is giving troubles to book 2nd cylinder. due to this reason we are facing a lot of inconvenience and troubles i.e., 2-3 days non availability of gas. I request the concerned authorities to instruct suitably the dealer suitable guidance/rules to the following e mail i.d.
[protected]@yahoo.com

Ch.venkata narasaiah, 3-16-1/8 Rajyalakshmi nagar, kakinada-533003.

Dear Sirs,

It is a regular habit of M/s. Subhlaxmi Indane, Bopal, Ahmedabad, who is the local Indane Gas Distributor that as and when a customer do book their Cylinder, they will give us a normal delivery time of 5 - 7 days time. After failure of receiving the Cylinder, if the customer wants to lodge a complaint or to remind them, either we won't get the Telephone Connection or proper reply from them.

Their regular practice is that though the telephone is ringing, they will reduce the ringing sound of the telephone instrument and let it ring as much as.

Here, I would like to give an example of the last / recent gas booking with them. My Consumer No.12006 - Johnson Pathrose.On 3rd August 2010, I called up them and booked my cylinder. In turn, they assured that cylinder will be delivered within 2/3 days. However, after a lapse of 5 days, inspite of my repeated telephonic reminders I fail to receive the same. Upon my teletalk with them on 10th morning, I have been informed that I will get the cylinder by afternoon / evening of the same day. But I have not received the same by 5.30 PM in turn, I have visited their Office from where I have been informed that by 7.30 I will get the Cylinder which went in vain. Yesterday, i.e. 11th August 2010 morning again I called them and then also I got same reply that I will get the cylinder by 5 O' clock. But after 5.45 when I visited their office and shouted about their nuisence, at last 7.30 I got the Cylinder. Please note that in the delivery slip, it is clearly mentioned that the booking date is 3rd August and on the same day itself they have sold the cylinder in black and regularly they were telling lie.

There is a similar case with my college in my Office - Namely Mr. Shailesh Pandya, Consumer No.17748 who had booked for his cylinder on 30th July 2010 and till the time of writing this complaint he has not received the cylinder, inspite of his regular efforts daily. Yesterday, for him also I have asked to expedite the delivery which they flatly refused.
Please note that my friend is having only one cylinder and having a joint family with him.

Now you can understand the situation of customers who are suffering unnecessarily because of the irresponsibility of such type of agencies who are selling the cylinders in black and earning double amount to they emergency customers by not supplying the regular customers.

I am rakesh saini customer indane LPG cylinder of Aman gas service ludhiana.my customer number is AG-06700.

This complaint is regarding delivery of LPG Indane gas cylinder. agency is Aman Gas Service basti jodhewal chowk,
I booked the gas cylinder on telephone [protected]. I told to deliver the cylinder after 3 pm as we both family member are not present due to job in education sector and also I informed delivery man on mobile number [protected] that we will available after 3 pm
but he come 12 noon two time . When i approach on mobile number he said i come two time and now ur delivery of this order is cancelled and now book cylinder again.I approached gas agency lanaline number but it is not connected may be out of order.

Hi,
This is regarding Trimurti gas services Shop no 31 , J-Block, Local Shopping Center, Vikas Puri, new Delhi-110018, I Visited this Agency at 24/06/2010, One of his executive said we are not booking new connection due to no availability of new connection, Come after 2 month. when i go back one of his employee come to me and said i can book your connection right now just pay me 500 rs for procedure charges your connection comes within 15 days. i pay him the money. after that i go again after 15 days his executive said in a very rude manner we don't have new connection. and we don't care whom you give money . i talked to the head of this agency he told me come the starting of august we will definitely give you the new connection. 06/0802010 i again go to the agency now his executive told me to just make a new connection affidavit and come at Monday. monday i go back now they said we don't have stock. pay 4500 for one cylinder right now and come after 10 day we give you new connection.
Whenever i go this agency nobody talk with decent form
i dont know why i pay 4500 for just one cylinder and it is clearly mention in the form that this is not necessary to purchase a has stove but they force me to purchase new stove also.

Pls. do the need full.
Ashish Kaushik
[protected]

I am a consumer of Indane Gas through Sonarpur Gas Service. This dealer is simply a nut and never pick up the telephone lines. They are the most laid back nonsense character people I have ever seen in my life. Ordering cylinder refilling through them is always a painful task. I don't know WHY INDIAN OIL CORPORATION KEEP THIS KIND O[censored]SELESS PEOPLE AS THEIR DEALER.

I need immediate resolution of my complain. My consumer number is 20346.

I am indane gas consumer. i live 75kn distance from gas deler .but my gas deler not supply gas regulary.so many time i complane to r.o raipur but always they say complain will only accept when written.i personally visite to R.Oraipur.i also complain on indane websiti complain no.30192. as officer bajpai said i applied to transfer my connection to 25 km diasance simga.since 19.6.08 i nott get s.v letter.today i went to gas deler hire taxi 500/ & take 2 clder.to balodabazar deler refuse to tranfer conn.but i call to ro officer raipur.as ro insturen deler tansfer my connn.to simga. s.v letter also give me on 9.8.2010 .but my deposite Rs.1500/ not refund.only 1000/ refund.this type deler is indane gas at raipur distt.in balodabazar

hello sir,
myself kanubahai kambalia got transfered from rajkot,gujarat to ahmedabad,gujarat with that i got my transfer letter (consumer no.15851) from "pushpak gas distributors",rajkot to ahmedabad through which i applied for confirmation at "sursgar gas distributers",ghatlodia,ahmedabd since 15days starting from 27/07/2010 visiting them daily to their agency for confirmation of connection tranfer but they are reluctant to even answer properly and keep us givin fake promise to visit them again tellin that the company from above has not replied yet to them.kindly please consider my complain.
yours sincerely

sir,
I am Chander Bhan Toor my gas agency is Inder gas Service daba road, Shimlapuri ludhiana.
i register my gas cylinder consumer no IK 356 17.7.2010. but till date they does not supply the cylinder. Please arrange the cylinder to my home. my mail id [protected]@gmail.com my mobile no.[protected]
Thanking you.

I have two LPG connections when there was no restrictions for booking, which I wanted to book in my son'sname.Since hewas a minor at that time, I booked thesame in my name,which I intended to be transferred in his name.He is presently working in Pune an will be transferred to Trivandrum after ashort duration posting till December 2010 at Bangalore.

I have received a letter from the dealerM/S Gas& Allied Agencies Kannur to surrender the second connection asper Section 3 of LPG ( Regulation of Supply and Distribution).

I want clarification on

He is elegible to book a connection at his place of stay with his pasport or PAN of IT
In case of transfer of my connection, he need not pay any further security deposit.
So, isn't thre transfer possible?
If so, what are the formalities and whether the requiewd forms available with the agents?
If transfer is not possible,why it is not possible?