Indian Oil Corporation [IOC] Complaints & Reviews

Complaint against NABAJYOTI GAS AGENCY Hatigarh Chariali, Geetanagar Road, Guwahati

Ref: Consumer No. 16767 Cyl. Sl. No. 646681(encl. attachment)

Dear sir,

I am to lodge the following complaint against the above mentioned Gas Agency for your kind information and necessary action.

That sir, the said Gas Agency had delivered a full cylinder on 01/04/10 in my house against payment of Rs. 325.00 (Three Hundred Twenty Five) only which is higher than the amount fixed for the same.

When the Gas cylinder was connected for use for cooking purpose on 05/05/10, it was, therefore suspected that the cylinder might have been filled up with water. I, therefore, brought the cylinder to the agency for replacement.

The Agency replaced the cylinder by giving me another cylinder but charged extra Rs. 200.00 (Two Hundred) against which they refused to give cash memo for this additional payment. When I stressed for issuance of a Cash Memo for this extra amount, there was severe exchange of words between me and the Agency men (Hussain by name) who misbehaved me with bitter words. As a result I did not accept the new cylinder.

The old cylinder is still lying in my house without use.

You are, therefore, requested kindly to take necessary action in this regard.

Yours faithfully,

Pramathesh Talukdar
House No. 02,
Dhrubajyoti Path,
Ambikagiri Nagar,
R.G. Baruah Road,
Guwahati-781 024,
Assam
[protected]®

Dear Sir,

I am an Indane LPG Customer and my Customer No. 10011 from M/S Ravichandra Gas Agency. Every time I am facing the problem, booking the LPG Refill and the personnel attending the phone call are very much un-friendly in taking the booking. Since my residential area doesn't fall into their services of providing the Home Delivery of LPG Refills, every time I had to collect the same.To avoid this problem, I asked them to change the Agency to M/S Jai Gurudatta Gas Agency.I was asked to consult M/S Jai Gurudatta Gas Agency. On contacting the Jai Gurudatta Gas Agency, they were keep on postponing the date to take my application/representation. Before last month i.e; in february' 2010 on inquiring from the Ravichandra Gas Agency, I was informed that the Godown is going to be shifted to our near by area and hence we will be getting the Home Delivery of LPG Refills.

But to my dismay, again when I had booked for LPG Refill on 26 April' 2010 vide my Booking No. 8329 and waited till date, expecting to get a Home Delivery, today on inquiring from the Ravichandra Gas Agency personnel, I was asked to visit the agency and collect the Refill in person.On asking the reason, I got an un-friendly answer, stating that they don't know the reason and if I need it, i should collect it in person.Request, inquire into the matter and ensure the timely Home Delivery to the consumers and see that their unfriendly behaviour towards towards customers is stopped henceforth.

Thanks & Regards,

DGK Murthy
# 8-1-71,
Behind Sai Baba Temple Lane,
Prashanthinagar Colony,
Khanapuram Haveli,
KHAMMAM - 507002
Ph :[protected]
Cell : [protected]

Cheating at IOCL,NH24 Mayur Vihar...Please avoid going to this petrol pump.They dont give the correct amount of fuel.Moreover everyone there is involved in it and they are also not scared of calling police.They are big cheaters and also their manager is involved in it.Avoid going to this petrol pump as far as possible.Manager is Suresh there and he is also involved in all this cheating.

I am a consumer of Indian OIl Corporation,Indane Gas.My consumer no. is E-27536 of Eureka Gas Service Panditwari Dehradun.I have booked a gas refill on 7.4.10.After about three weeks and repeated requests agency is not supplying the same.Pl. help
Shashi Paul
Dehradun

We are staying in indirapuram ghaziabad.we were told our gas dealer is M/s Jadu Gas Agency Shahibabad Industrial Area.The behaviour of the agency is very rude.They complel the consumbers to buy cooking stove compulsorily from them.There is total anarchy.May IOCL independently look at this complain and rectify.

(Santanu Mukherjee)

SIR,
I AM K.KOTI REDDY RESIDING AT 318-1215,DHARAVARI THOTA,ONGOLE AND MY CONSUMER NUMBER IS 9832.I GET THE "INDANE"FROM "SRI BALAJI INDANE GAS AEENCIES",ONGOLE.THESE GUYS NEVER LIFT THE PHONE FOR BOOKING AND MOST IRREGULER IN DELIVERING THE CYLENDERS.KINDLY ACT AND TAKE NECESSARRY STEPS.
REGARDS,
KOTI REDDY

I,SANKARAN UNNI MENON,CONSUMER NO:-15531,WITH IOC [THROUGH DISTRIBUTER SREEGURUVAYUR INDANE SERVICES]REGISTERED VIDE NO:-[protected] DATED 02/02/2009 DOC TYPE [SL69A(SINGLE TO DBC) WITH REMARKS [SL69A WAITLIST
-.5]. BUT TILL DATE DBC FACILITY IS NOT RELEASED TO ME.NECESSARY STEPS TO RELLLEASE DBC IS REQUESTED FOR.

This is in respect to my gas connection (Commercial 19kgs) for which i had been requesting refill for past one week. From 17th April to today 28th April.

Ideally this kind of connection should be addressed immediately and it was expressed to me on my first call that the same will be delivered in a day or maximum by next day. However, it has been more than 7 working days that i had been requesting to deliver the refill at my house address and no action has been taken till date. To mention additionally people delivering seek extra money for gas delivery appart from the billed amount and if not given they abnormally delay in delivery the next time gas is ordered.

I had been getting the following responses for my calls:
1. There is no stock available
2. Please come and pick it up
3. Currently there is no delivery at your area.

My connection No. is: 56307

Address of Gas Agency:

Rajalakshmi Natarajan/ Geetha .N
Shree Chella Agencies
4, Muthalamman Koil Street, Selaiyur, Chennai - 600073
Ph No.:[protected], 22397537, 22394261

I had written to the following email ID's also but mails bounced back stating that they are not active:

[protected]@yahoo.com, [protected]@hotmail.com

Respected sir,
My Customer No. = 1034256 and My Name is Mr. S.R. Nandy, from Last 8 days the gas dealer is not giving me the refill cylinder even after so many phone calls and personnaly meet to him, but no response from the GAS DEALER. at BHUJ.

We are requested to you please look in the matter and please give me the refill cylinder on following address immidiately.

Mr. S.R. Nandy
Plot No.- 36/B,
Near Bhavik Apartment& Acrod Hospital,
Mundra Road, Bhuj
Mobile: [protected]

Regards

S.R. Nandy

My consumer No 00386, Dealer is Vir Gas Agency at West Mambalam, Chennai 600 033. I booked for a Refill on 27th March 2010. Generally, no proper response for telephone calls. Till 20th April, told it is in waitlist. Then, but told when contacted around 22nd April, that deliveryboy came but house was locked and hence not delivered. Of course such bluffing is usual and it is their practice perhaps to divert the cylinder elsewhere and give one reason or the other. Fact remains we are employed and could make ourselves available when they assure delivery. Subsequently in our periodically follows-up when checked, they told that delivery would be given on a particular date after 5 p.m. positively. Anticipating delivery, came and waited with no result. Similar is the situation four times, in fact applying leave etc and staying in the House and even confirming availability telephonically also. But no delivery. Then made a compliant to Cell, who intervened but no effectiveness on 26th. On 27th again contacted the Cell and the Area Officer for asolution. Even then there was no definite assurance of delivery. However, after repeated pleadings, finally delivered the cylinder, without proper challan for signature and return.

The points are (1) why deficiency in service (2) why challan not brought (perhaps previous one misused) (3) while they said till 25th April one time house was locked, on 26th morning when call from Cell poured in, said twice the door was locked, which is not true (4) I take cylinder once in 80 days, and apprehend misuse of my quota resulting in for such delay (5) generally very rude in attending phones or giving the probable date of delivery (6) have to make number of calls every time incurring additional money (7) Seems NO proper control on Dealers and/or their workmen 8) Today's The Hindu paper corraborates the fear in my mind, a true position.

Why NOT
- IOC introduce booking, follow up and delivery prospects of cylinder through internet like in Banks, Railways etc; and
- Investigate this harrassment to the customers,
to protect the name and fame of IOC towards its social responsibility/obligations?

N.VISVANATHAN CELL [protected]

Sir
I received my last on 09/03/10 and thereafter till now not received the cylinder delivery from Sanganer Gas Agency.

My Consumer No. is 10102 and had booked the cylinder one month back but not received the cylinder despite of several reminders and personal requests to the delivery man.

Kindly intervene in the matter.

Thanks& Regards
( Neera Gupta)

Kindly refer to my complaints dated 03/04/2010 to you had hardly any effect and remedy; it is futile and ridiculous.

Sir, I am Mrs. Ratnaprabha Sontakke, a handicapped woman ,my indane Gas consumer No. is A2420 at M/s Amita Gas agency Laxmi Ganj Lashkar gwalior. I Have booked my cylinder on 02/04/2010 by mobile but cylinder was not delivered by the agency, after 15 days again i have booked cylinder on15 April 2010,till date cylinder is not delivered at home. I can not walk again&again to agency for the quiry.in the hot summer due to my leg multiple fracture. Mr. Vinod Kumar the manager of the agecy was contacted on telephone but telephone is always out of order or he purposely putoff the phone and kept on the table . Every time he makes some excuses that load is not available or man power is not there or it will come tommorrow etc.I am Harrssed and facing problem without cylinder at home .
you are kindly requested to do the needful and take necessary action aginst the Agency so that thecustomer should not get harraassed and blackmarketing of cylinders to be stopped.
with regards ,
Mrs. Ratnaprabha sontakke,
BatasewaliGali, Chhatri Bazar, Lashkar, Gwalior (M.P.0

Sir,
I am an LPG consumer of Rashmi Gas (Indane), Kochi vide consumer No. 27969. I stay alone & use LPG very less, so whenever I book gas after 6 months, they say that the connection is dead. Last year they forced me to bring the re-activation recommendation letter from I.O.C. Head office Kochi. It is not so easy to reach & get cosumer care officer recommendation. Any how I submitted my request letter duly recommended by IOC to Rashmi Gas, now while booking for refilling over phone, I was informed that the connection is dead & I have to submit re-activation request. I already submitted one during last year is with them.
I am working in a cent. Govt. Office & it is not always possible me to go their office for submitting such a letter again & again.
While dialing local cosumer care help line as given by Rashmi Gas, no[protected] either It is found busy or ringing unattended.
Therefore it is requested to instruct M/s Rashmi Gas to distribute the LPG without ‘harassment’,
Gas Agency address:-
RRASHMI GAS
Thevalakkav Road,
Code: 4585532
North of Allence Jn.,
Tripunithura P.O,
Ernakulam Dist.
Kerala-682 301 Ph:2777946

May kindly inform me the measures taken, to my ID [protected]@yahoo.com Mob [protected]
Thanking you,

sir,
myself Mrs. P. Kumar residing at 27 A.I.I.M.S apartments, mayur kunj, U.P link road, delhi 110096 with my family. i have a gas connection with Madhu gas agency shop no. 102-103, 1st floor, vardhaman Plaza csc-2, mayur vihar ph-3 Delhi 110096. i booked my gas cylinder on 20th april 2010 at about 11:30 am. i confirmed also that my gas is booked by my consumer no. i.e., RG-8643. some lady from their side replied "yes" for the same. till 22nd april i haven't got the gas. Then i thought to remind them for the booking on mentioned no.[protected],[protected]. this time she said that my gas was not booked on my connection but instead it was booked on mrs Usha Sharma's name. on inquiring further, i was told that i have not mentioned the"R.G" before 8643 and it was booked to somebody else.
the same was happened 2-3 times before and was wrongly booked by the name o[censored]sha sharma and caused me lots of inconvienience. i am sure that usha sharma was related to madhu gas agency for which they were favouring her. Madhu gas was also known for doing black supply of gas. there should be some check on the agency. its my request to take proper action, so that no one suffer for gas any more.
thanks

yours sincerely
P.Kumar
27- A.I.I.M.S appts,
mayur kunj ,delhi 110096
e-mail: sunny [protected]@yahoo.com

i have booked gas cylinder from m/s amarjeet gas service east punjabi bagh market his employee told me to check ur gas chulla after that they will send the cylinder service charge rs 70 has company ordered to do the same that is his employee delivery man my connection no 15705 poonam dewan 167 dda flats jaidev park east punjabi bagh n d 26 ph npo [protected] tortued so many times with the same service charge before which is rs 25 only with regards look into the matter

My cons. no is 23431in Roy & Dutta Enterprises,13. Indralok, Sodepur, Kolkata 700110. I booked one cylender on 29.3.2010 through IOC Call centre bearing Sl. No.3852. Since the delivery was not made, on 22.4.2010 I enquired about the status with the call centre ( as because the employees of shop dont care to answer the phone) and surprisingly I was told that it was delivered on 16.4.2010. When I told the receptionist that it was not delivered, she advised me to contact the shop immediately.
Now the whole thing is clear to me . Last time the delivery boy had asked for extra of Rs.10 in addition to usual tips. When I refused, he threatened that if you dont pay you will face problem in the next time.And it is the next time!
I contacted with the distributor with no results. I wanted to see owner but I was told that he was not there.What else a senior citizen can do?
This complaint is being made on behalf of a lot of honest consumer who does not butter the delivery boy, with the hope that that matter will be taken up with this particular shop and the needfull will be done as the higher authority may deem fit and proper.

Tapash Chandra Ghosh
Saktipur, B.C. Sen Road, Agarpara
Pin. 700109

Dear sir

I am a resident Of
Plot No 14, 1/1036. VGP-Pushpa Nagar, Shanti St, Medavakkam, Chennai - 600100 .
Mobile: [protected]..
Consumer No: 25164

In my area (MEDAVAKKAM,Chennai)the INDANE gas agency is Sri Revathy Gas agency. 3 months back they delivered me a defective cylinder which once plugged started to leek. The next day i returned the gas cylinder but they did not replace me instead they asked me to pay for another one.

Moreover the delivery is not prompt and the delivery boys sell the cylinder to nearby hotels..They are delivering cylinders 20-25 days after booking. .

Today 22-Apr-2010 also they delivered me a defective cylinder...we did not receive the cylinder and returned back..The delivery boy abruptly scolded us and told he will bring the cylinder only after a week back.. I am totally dissatisified with their service. Since, the gas cylinder is a life and death matter i feel i cant adjust with the same ....

Please take this issue seriously and address it as early as possible

In anticipation of your earlier action

K.syed mohamed
[protected]

Dear Sir,

Myself SUSHANTA KUMAR MISHRA - Ref.- Consumer code - 16568, submitted my transfer documents including two empty lpg cylinders & one regulator at Neelkanth Gas service, RZ-C1/12, Vashist Park, Pankha Road, NEW DELHI - 110 046 on 30.03.2010 and requested the concerned person named Mr.JITENDER to send my papers and deposited money to my present address - BANSWARA, Rajasthan. Till date I am waiting for my papers and security money. Kindly suggest the concerned staff to do the needful.

I shall be highly thankful for the same.

Thanks with warm regards,

SUSHANTA KUMAR MISHRA
Present Mobile No. [protected]
email id - [protected]@rediffmail.com

Gas Cylinder not supplied within the specified time
My name is NAZEER & Gas Cosumer No. 12696, We had booked a gas cylinder on 5th Of March 2010, But the cylinder is not supplied till 21/04/2010. I had asked the agency for more than 3 times over phone and myself went to the agency personally. but she said because of insufficient load they are avoiding some routs.
We are residing at Konchira near Kanyakulangara, Pothencode rout.and it is a main road not a byroad.

Please help me to get the cylinder as per seniority basis not according to the place
-sd-
Nazeer A