Indian Oil Corporation [IOC] Complaints & Reviews

Sir, I am Mrs. Ratnaprabha Sontakke, a handicapped woman ,my indane Gas consumer No. is A2420 at M/s Amita Gas agency Laxmi Ganj Lashkar gwalior. I Have booked my cylinder on 02/04/2010 by mobile but cylinder was not delivered by the agency, after 15 days again i have booked cylinder on15 April 2010,till date cylinder is not delivered at home. I can not walk again&again to agency for the quiry.in the hot summer due to my leg multiple fracture. Mr. Vinod Kumar the manager of the agecy was contacted on telephone but telephone is always out of order or he purposely putoff the phone and kept on the table . Every time he makes some excuses that load is not available or man power is not there or it will come tommorrow etc.I am Harrssed and facing problem without cylinder at home .
you are kindly requested to do the needful and take necessary action aginst the Agency so that thecustomer should not get harraassed and blackmarketing of cylinders to be stopped.
with regards ,
Mrs. Ratnaprabha sontakke,
BatasewaliGali, Chhatri Bazar, Lashkar, Gwalior (M.P.0

Sir,
I am an LPG consumer of Rashmi Gas (Indane), Kochi vide consumer No. 27969. I stay alone & use LPG very less, so whenever I book gas after 6 months, they say that the connection is dead. Last year they forced me to bring the re-activation recommendation letter from I.O.C. Head office Kochi. It is not so easy to reach & get cosumer care officer recommendation. Any how I submitted my request letter duly recommended by IOC to Rashmi Gas, now while booking for refilling over phone, I was informed that the connection is dead & I have to submit re-activation request. I already submitted one during last year is with them.
I am working in a cent. Govt. Office & it is not always possible me to go their office for submitting such a letter again & again.
While dialing local cosumer care help line as given by Rashmi Gas, no[protected] either It is found busy or ringing unattended.
Therefore it is requested to instruct M/s Rashmi Gas to distribute the LPG without ‘harassment’,
Gas Agency address:-
RRASHMI GAS
Thevalakkav Road,
Code: 4585532
North of Allence Jn.,
Tripunithura P.O,
Ernakulam Dist.
Kerala-682 301 Ph:2777946

May kindly inform me the measures taken, to my ID [protected]@yahoo.com Mob [protected]
Thanking you,

sir,
myself Mrs. P. Kumar residing at 27 A.I.I.M.S apartments, mayur kunj, U.P link road, delhi 110096 with my family. i have a gas connection with Madhu gas agency shop no. 102-103, 1st floor, vardhaman Plaza csc-2, mayur vihar ph-3 Delhi 110096. i booked my gas cylinder on 20th april 2010 at about 11:30 am. i confirmed also that my gas is booked by my consumer no. i.e., RG-8643. some lady from their side replied "yes" for the same. till 22nd april i haven't got the gas. Then i thought to remind them for the booking on mentioned no.[protected],[protected]. this time she said that my gas was not booked on my connection but instead it was booked on mrs Usha Sharma's name. on inquiring further, i was told that i have not mentioned the"R.G" before 8643 and it was booked to somebody else.
the same was happened 2-3 times before and was wrongly booked by the name o[censored]sha sharma and caused me lots of inconvienience. i am sure that usha sharma was related to madhu gas agency for which they were favouring her. Madhu gas was also known for doing black supply of gas. there should be some check on the agency. its my request to take proper action, so that no one suffer for gas any more.
thanks

yours sincerely
P.Kumar
27- A.I.I.M.S appts,
mayur kunj ,delhi 110096
e-mail: sunny [protected]@yahoo.com

i have booked gas cylinder from m/s amarjeet gas service east punjabi bagh market his employee told me to check ur gas chulla after that they will send the cylinder service charge rs 70 has company ordered to do the same that is his employee delivery man my connection no 15705 poonam dewan 167 dda flats jaidev park east punjabi bagh n d 26 ph npo [protected] tortued so many times with the same service charge before which is rs 25 only with regards look into the matter

My cons. no is 23431in Roy & Dutta Enterprises,13. Indralok, Sodepur, Kolkata 700110. I booked one cylender on 29.3.2010 through IOC Call centre bearing Sl. No.3852. Since the delivery was not made, on 22.4.2010 I enquired about the status with the call centre ( as because the employees of shop dont care to answer the phone) and surprisingly I was told that it was delivered on 16.4.2010. When I told the receptionist that it was not delivered, she advised me to contact the shop immediately.
Now the whole thing is clear to me . Last time the delivery boy had asked for extra of Rs.10 in addition to usual tips. When I refused, he threatened that if you dont pay you will face problem in the next time.And it is the next time!
I contacted with the distributor with no results. I wanted to see owner but I was told that he was not there.What else a senior citizen can do?
This complaint is being made on behalf of a lot of honest consumer who does not butter the delivery boy, with the hope that that matter will be taken up with this particular shop and the needfull will be done as the higher authority may deem fit and proper.

Tapash Chandra Ghosh
Saktipur, B.C. Sen Road, Agarpara
Pin. 700109

Dear sir

I am a resident Of
Plot No 14, 1/1036. VGP-Pushpa Nagar, Shanti St, Medavakkam, Chennai - 600100 .
Mobile: [protected]..
Consumer No: 25164

In my area (MEDAVAKKAM,Chennai)the INDANE gas agency is Sri Revathy Gas agency. 3 months back they delivered me a defective cylinder which once plugged started to leek. The next day i returned the gas cylinder but they did not replace me instead they asked me to pay for another one.

Moreover the delivery is not prompt and the delivery boys sell the cylinder to nearby hotels..They are delivering cylinders 20-25 days after booking. .

Today 22-Apr-2010 also they delivered me a defective cylinder...we did not receive the cylinder and returned back..The delivery boy abruptly scolded us and told he will bring the cylinder only after a week back.. I am totally dissatisified with their service. Since, the gas cylinder is a life and death matter i feel i cant adjust with the same ....

Please take this issue seriously and address it as early as possible

In anticipation of your earlier action

K.syed mohamed
[protected]

Dear Sir,

Myself SUSHANTA KUMAR MISHRA - Ref.- Consumer code - 16568, submitted my transfer documents including two empty lpg cylinders & one regulator at Neelkanth Gas service, RZ-C1/12, Vashist Park, Pankha Road, NEW DELHI - 110 046 on 30.03.2010 and requested the concerned person named Mr.JITENDER to send my papers and deposited money to my present address - BANSWARA, Rajasthan. Till date I am waiting for my papers and security money. Kindly suggest the concerned staff to do the needful.

I shall be highly thankful for the same.

Thanks with warm regards,

SUSHANTA KUMAR MISHRA
Present Mobile No. [protected]
email id - [protected]@rediffmail.com

Gas Cylinder not supplied within the specified time
My name is NAZEER & Gas Cosumer No. 12696, We had booked a gas cylinder on 5th Of March 2010, But the cylinder is not supplied till 21/04/2010. I had asked the agency for more than 3 times over phone and myself went to the agency personally. but she said because of insufficient load they are avoiding some routs.
We are residing at Konchira near Kanyakulangara, Pothencode rout.and it is a main road not a byroad.

Please help me to get the cylinder as per seniority basis not according to the place
-sd-
Nazeer A

I was gone in the bhiwadi gas agency at 3:30PM,16/04/2010 for booking my gas cylinder(Customer ID.NO.12438). they toled me your Gas connection was closed due to same another customer address. than i request him to open my connection.they toled me, his person visit at my Address with in one day & inspection all of nessesry document. But nobody come at my home in last four day. I am regurly contect with him But i do not get any Sufficent answer from GAS SERVICE AGENCY.


PLZ.HELP ME

MONIKA
[protected]

INDEN GAS SERVICE Of (chandgad gas agency) IN MURGUD (TAL- KAGAL DIST- KOLHAPUR, MAHARASHTRA) IS VERY POOR HERE. FOR GAS BOOKING AND EMERGENCY SERVICES IT IS VERY HARD TO GET ANY RESPONSE FROM THE DISTRIBUTOR'S TELEPHONE. MOST OF THE TIME PHONE (NUMBERS GIVEN BY THE COMPANY ) ARE OUT OF ORDER. THE DISTRIBUTOR IS NOT PROVIDING HOME DILEVERY .AGENCY NOT PROVIDED SUFFICIENT CYLINDER. THE COMPANY SHOULD TAKE NECESSARY STEPS.

THANKING YOU.

SANTOSH N.MORBALE

SUB- EDITOR DAILY SAKAL, KOLHAPUR

Now I am workig in kingdom of saudi arabia. my native place is karattampatty-621014. my address is s.perumal s/o srirangan , sirugambur road, karattampatty-631014. I will come on end of july 2010. so i need gsa connection for my house. plese you must booking my application in government gsa agency center at thuraiyur taluk. I have no my photo at this moment . so i put natural scence, but all are true
so kindly consider my application.

This is to inform you that I , Manish Duggal have the Gas Connection of Indane Gas Service under Consumer No. BGS-20477 with the Bolina Gas services Jalandhar (Punjab). I had booked for refill my cylinder in the month of march in the above mentions distributors office. But after waiting for 10 days when my wife enquire the same by visited their place. they confirmed that it would be delivered within two days. but after waiting for a week when we hadn't received it , I personally visited their place and shocked to know that the Cylinder is delivered to me. i told them that i had n't recived it. then they told me for this you have to bring your customer card after checking if we found the cylinder is not delivered to you . then we will provide you the same. but i told them that you send your delivery boy if he found my statement correct then he would provide me cylinder because this is my third visit to get the services and every time i have to take half day leave from my office so why i should bear the harrasment for your negligence . then they said this is your concern not mine. but if you are not able to bring customer card then whenever we will get time we will send the cylinder. but all invain. again after waiting for five days i visited their place with the customer card and after checking the same they told that you will get the cylinder today. but after waiting for three days when i haven't recieved the same i visited again and when i have shown some aggression for kind of services they are providing. then the in charge of distribution centre did the drama by phoneing the delivery man that i ordered you thrice to deliver the cylinder but you hadn't did thesame so now within two hours deliver the cylinder and report me. after which we got the cylinder on that day.

further ,I want to bring this to your kind notice that this is their regular practice by harrasing the consumer in below mentioned manners:

a) Never pick up phone as it is always engaged.(for refilling we have to go personally at their place)

b) Never Weigh the cylinder by delivery man.(as they claim that we dont have the equipment. if you want to weigh your cylinder then go to the distribution office.
c) Specially in winters this is a regular practice after booking the refill when consumer didn't get the cylinder they have very simple excuse it is n't booked with us. we can book it now and you will get when your turn will come.(because they never provide you any acknowledgement against your booking).

d) Thier treatment with consumers is very shabby as they are doing charity/favour by providing the LPG.

i hope that you will look up the matter and check their supply and delivery so that in future consumer shouldn't be harassed by them.

Submitted for your perusal
Thanking you

MANISH DUGGAL

As a consumer of domestic LPG Indane gas of Teesta Gas service, Jalpaiguri having consumer no.8733, I have done my booking for gas on 5th April'10 through call centre & subsequently confirmed my booking from gas supply agency. Till today(20th April'10), I did not get my gas cylinder delivery and I am following it up with the gas agency since last four days and every time it is told that it would be delivered today. In this way I have waited since last five days. And if it is delayed in delivery then I would not be eligible for further booking for next eighteen days as they usually do. Moreover, it is also very difficult to make a telephone call to gas agency's office as it sounds always busy from morning to evening. So, I expect the immediate intervention of one of the accountable officers in this regard from such a esteemed organization to resolve my complaint at the earliest.

Sir
We are employees of Kendriya Vidyalaya Sidhi (M.P.). we have taken Indane Gas connection fiver year before but never we got the gas smoothly. the agency is located at 30 Km away in Churhat. At present the agency owner is missing for last one year. In this condition we are facing a lot of problems every day. for cooking the food we are using Bhart Gas arranged by our friends anyway. Now I am transfered from K V Sidhi to K V Rewa but I do not know how the documents can be transfered without agency owener. We have also got the information that agency ceased due to some reason.
Therefore once again I request you for giving the information regarding the transfer of gas from Churhat Sidhi to Rewa.Also tell us under this condition what are the other alternatives by which gas connection can be transfer

Due to distance/delivery problems of Distributor : Vindhyabasini Gas Service of Mirzapur had taken over my SV and issued a TV asking me to submit it to Padmashree Gas Service of Ganeshgunj, Mirzapur. I approached with all documents as well as said TV for submission to Padmashree Gas Service but they did not receive any instead said that after the verification of residence it would be done. One Mr.Dinesh Chowraqsia visited my house at Vill: Bandhawa Mahabir, Vindhyachal and checked all my documents etc and advised to submit its copies. I accordingly had to sent authenticated copies of documents by registered post on 03/04/2010 as they declined to receive by hand. It is ridiculous to be harassed of an existing consumer of same city/area by your said distributor. This harassment and inaction in the name of verification of residence of an existing consumer is most unexpected. May I request you to look into the misbehavior and inaction of Padmashree Gas Service, Mirzapur so as to stop repeatation to other consumers. Please confirm action.

I am a consumer of Indane Gas with M/s Shalimar Gas with Regn No. SG-380 at Shalimar Bagh Delhi. It has been my experience that this agency always supplies the gas cyclinders very late for which it has been booked many times. Presently, I have booked the gas on the systems on 08/04/2010 but it has not been delivered to me till 1945 Hrs on19.04.2010. I think, though the Indane has introduced the new system but there seems to be no checks on the agencies and no action is being on the agencies. In the recent past the same agency was initiated some action but it has again been restored. Can any agency take remedial action against the agency?

I live in noida .Somtimes I go to patparganj to my uncle and get petrol from M/s Kapur Auto Service Station (Indian Iol petrol Pump), Patparganj socity, Delhi-110092.
They never have normal petrol .they always insist you to buy xtra premium. Today on 18th april 2010 i asked
them to fill for 200 Rs the other person started diverting me buy asking unnecesary questions about pin of my
debit card etc and the person filling petrol started filling from 100 rs .Due to my alertness i warned him and
took the petrol for 200Rs but this way they cheat everybody. And people keep complaining.but i guess
nothing is happining with this complaints.because i can see so many complaint for the last two years and
they r doing the same thing till today.
this way they must be cheating so many customers daily and dont get caught.
i request the government to take serious action against this petrol pump.

Dear Sir,

I am a consumer of Indane having consumer no. 41251 and my LPG connection was with M/s Fancy Cook, 3/1, Sadhan Hari Mukherjee Road, James Long Sarani, Kolkata (code of the distributor - 140407). suddenly the distributor stop functioning and it has been informed by a list pasted on the door of the above mentioned distributor that my connection has been transferred to either M/s Flame Craft, New Alipore, Kolkata or M/s Gas & Gadget, Manton Super Market, Behala, Kolakta. upon enquiry it has been observed that my LPG connection have not been submitted to either of the distributors. It caused me tremendous anxity for one week.

Sir, as LPG is the essential commodity for livlyhood of a family, I request you to kindly advise me the name of the distributor where my LPG connection have been shifted at the earliest.

Waiting for an fruitful reply from your end.

Thanking you.

Subhendu Kumar Das
Consumer No. 41251
240 & 241, S.N.Roy Road,
"Satyam Building", 4th Floor
Kolkata - 700038

I HAVE A CONSUMER NO -30116 TO SWAGAT GAS AGENCY R/O 59/8
RAMBAGH ROAD JANSATH ROAD MUZAFFARNAGAR. OUR BOKKING OF ABOVE CONSUMER NO DATED 8-4.2010 BUT TILL DATE THEY HAVE NOT DELEIVERED THE GAS .EVERY TIME WE HAVE TO GO FOR REMIENDER.

TODAY WHEN WE CALL THE AGENCY FOR SUPPLYING THE GAS AND
THEY HAVE NOT PICKUP THE TELEPHONE NO.[protected]. & MOBILE NO.[protected] AFTER THAT HE SWTICHOFF HIS MOBILE.
PLEASE LOOK IN TO THE MATTER AND TAKE TO NECESSARY ACTION AND INTIMATE TO ME.



RAJEEV KUMAR GARG
159, SRI HARI VARANDAVAN CITY
NEAR S.D. ENGG. COLLEGE
JANSATH ROAD
MUZAFFRANAGAR
251001
MOB. NO. [protected]

Filled petrol worth Rs 1000/- which is about 18.22 litres but got cheated for about 6 litres as the tank which fills to the particular point in other petrol pumps when i fill the same amount did not do so..There was a difference of at least 6 litres.

Their address is:
Hi-Tech Auto Services
No.CA-11/A,19th Main,2nd Sector,
HSR Layout,Bangalore-560102

I trust at least something will come out of this.