Indian Oil Corporation [IOC] Complaints & Reviews

We are Indane customers (Customer no 32875). The distributor is M/s Flame Craft, 538 Block N, New Alipur, Kolkata 53. (Ph 2400 0956/2222/3042 3042/[protected]
We booked gas on 23.06.2010 vide booking no. 14639. We have a standing instruction for delivery before 9am between Monday to Friday & anytime on Saturday as both o[censored]s are working.
On 24.06 the deliveryman came after the stipulated time, so the gas could not be received. On contacting the distributor we were told that it would be delivered on next day i.e.25.06. But he didn't come.
On 26th i.e. Saturday the deliveryman Mr Sanjib came with a computer generated bill where originally the price was printed as Rs328.70 and one stamped price of Rs365.10 was affixed above it.Surprisingly there was no signature of distributor's representative which was supposed to be. However the deliveryman claimed the stamped one as the price was hiked from Friday midnight.
We tried to reason him and his office -in -charge Mr Avijit (over phone) that the booking was made on 23.06 -- long before price hike and on their part there were two lapses: (1) they could not come within the instructed time & (2) they did not come on the next day in spite of their commitment.
Because of these reasons they can not charge the hiked price.
But they turned to a deaf ear and took the extra amount.
We seek explanation and proper step from the authority.

--Smarajit Pramanik and A.Bhattacharjee, 3B Saket Regency, 29 Ishan Mondal Garden Road, Kolkakata 38, M[protected]

Hi

I have booked gas at Indane Gas Agency(Anand Gas, HAL, Old airport road, bangalore) on 9th of June and they are yet to deliver the Gas cylinder. I have followed up with them and the distributor in my area many times, but it is close to 15 days, they are yet to deliver the replacement cylinder.

My cosumer number is 63716. Can someone look into this

thanks
Anil Krishnan
Brookefields
Bangalore

Dear Sir,
I am a customer of indane gas agency, under the distributor name M/S VIJAY GAS SERVICE,address: A/348, KOELNAGAR, ROURKELA, DIST. SUNDARGARH, ORISSA.science Jan/2000.My consumer no.Y-6918,sv. no-282726, dated-31/01/2000.
2. I have logged complaint about leak of gas at regulator and the gas stove supplied by your distributor science last two month and several telephone, personal contact to them to save us from unseen hazards . But, yet we have not got any service from your distributo's.
3.So, I request you to save my family lives by servicing the above said matter within 3 days , and to avoid me to go from consumer court and unpleasant relations within us.
4.I will be appreciate if you solve my problem as quick as possible.

I'm a LPG consumer with M/S Kleen Gas Services, 26 - SCR, Kharavela Nagar, Unit - III, Bhubaneswar - 751001, ORISSA, Consumer no is KG - 196, Name - Pabitra Manna, Now I Have shifted form Bhubaneswar to Mecheda, East Medinipur, WB. I want to transfer it to Mecheda. I diposited cylinder & all documents on 01.08.2009 and received TV (no - [protected]) as well as. Then I deposited all the documents here at my nearest INDIAN OIL LPG distributor ( at K.T.P.P Employees Cooperative Socity) on 03.03.2010. They sent the documents to M/S Kleen Gas on 06.03.2010 by regd. post (Regd no 3580, dt. 06.03.2010) for confirmation. But no confirmation has been send from M/s Kleen Gas as yet. I am requesting you to send the confirmation report as quick as possible.

Hi Sir
This is to register a complite regarding the RAVATHI agency which is located near by pallikarunai chennai

The WORST customer experiance they dont know how to react to a humanbeing]
They think they can talk whatever they want
I am trying to change my connection from coimbatore to chennai which is under my fathers name
who is running in 60's and totally sick he needs to come all the way from coimbatore to chennai since they are asking for a signature
i made him to come hear twice but they are asking us to come tomorrow, tomorrow, tomorrow
if you ask them twice a day they are disconnecting the line
so please take a needful steps to prvent the cutomer

Sir,

We have complain against the Indane Gas Dealer Nitin Enterprises, Khajekalan, Patna City, Patna 800 008 (Bihar) that there is a provision for booking on telephone also but no resposibility has been taken by above mentioned dealer. We have dialed for booking several times a in his office hour from morning to till evening. But no body has received the phone. How a consumer inform him even in emergency when they will not attended on telephone.

We are not giving our name and address as they are not a social elemenet. If you want to know truth then you can dial these No.[protected],[protected] and test the truth.

Regards,

Consumers of Indane Gas
M/s Nitin Enterprises,
Khajekalan,
Patna City,
Patna 800 008
(Bihar)

Dear Sir

My Family is shifted to Baroda and I am working at Bharuch. I have cancelled my LPG DBC connection at Bharuch on 05th June. I was told that on producing this official LPG DBC transfer letter at Vadodara I will get immidiate connection for DBC ( double bottle connection). I Went to Hari Om Gas agency Ajwa Road for getting this connection on 07th June. I was told by agency owner Regulators are not awailable so we cannot give you connection. you may check after 2 to 3 days. Till now every day I am contacting on phone and my wife visited that agency several times, we are getting the same reply that is regulators are not available and we will not give you connections. On asking can we get regulators from other authorised shop, they denied and told my my not to do so as it is crime.
I am in desparate need of Gas cylinder connection as my family is suffering which I am suppose to get it on same day. I seek your guidance to get this issue resolved as early as possible i.e.
1) Getting New transffered Indane Gas connection and
2) Can I purchase Regulator from some other authorised store and get cylinders from Hari Om Agency?
My address is
Prashant P Khare
A/ 33 Jay Yogeshwar Township Vibhag -1,
Near Lakulesh society , Opposite Amardeep Bunglows
Ajwa Road, vadodara 390019, Gujarat.

Hi, This complaint is against the Ashok Gas Services, mohaddipur, Gorakhpur.
I took a Gas connection (Indane Gas) from Ashok Gas service. But it has been a trouble to deal with these people.

1) Their phone numbers provided are always out of order
2) if the call gets connected they disconnect without even paying heed to what the caller is trying to say
3) If you go to the service station to book cyclinder they demand money/bribe.

Kindly help.

I am an original consumer of IOC-Indane LPG (Consumer No.VGS/11373 vide SV.No.5065163 dated 21/11/2002 under Vindhyabasini Gas Service, Shuklah, Civil Lines, Mirzapur). In recent past, because of longer distance, said Distributor of its own initiative took back my SV and issued Transfer Voucher (TTV No.[protected]) on 11/03/2010 advising me to submit it to Padmashree Gas Service, Ganeshgunj, Mirzapur for easy home-delivery. I accordingly, approached Padmashree Gas Service on 14/03/2010 for submission necessary documents & said TTV for issuance of fresh SV and New Consumer Number. But I was initially ignored and after several reportings was finally refused with a filthy excuse. I represented to The Officer-in-Charge, IOC-Area Office, Allahabad but till dated no action taken against the said corrupted Distributor whose tacit demand of money and kind was refused by me during my submission of said papers on 14/03/2010 and thereafter.

Dear Sir,

I am a customer of Saradhi Enterprises, North Parur. My
customer I D is 7694. I had booked the gas last some one month back.
But on enquiry at the Agency Office they told that it will be supplied soon. On enquiry to the delivery man one Mr. Vinod he told that the delay caused due to the " Cut in the on line booking"? .The person at the counter did not give the booking number. When I asked why she did not give me the booking number she told me I should have asked for it. I was not satisfied with her reply. When I called today to enquire about when I booked last since I do not remember the date, she also told me that the booking was seen made on 22.6.2010 . But I did not either call or book yesterday since I had already made the booking. This is the third time I am booking over phone since the delivery man does not deliver the gas in time who has been delivering directly upto then.
I therefore request your goodself to please take necessary action to get the gas in time . I am holding two cylinders and the cylinder now being used is about to exhaust completely at any time. Mr. Vinod has taken away the empty cylinder I had kept at the delivery place which is my brother's house.
My address: K.P. VARGHESE, KALLUVEETTIL HOUSE,
PALIYAMTHURUTH, PIZHALA P.O.
PHONE: [protected]
email: [protected]@reddiffmail.com

Hello Sir/ Madam
I am Ashok Ku. Singh residing at Samta Colony, Near Bajar Samiti, Hajipur , Dist.- Vaishali , Bihar , had booked gas cylinder more than 21 days before with Amrapali Gas Agency, at Ambedakar Nagar of Hajipur , Dist. Vaishali , Bihar, with Gas Connection No. 11119.
They had not yet delievered the gas cylinder inspite of several reminders. Please go through the complaint as soon as possible.
Thanks
Yours Truly
Ashok Ku. Singh

Dear Sir,

This is to inform you that, I have booked for supply of Gas with M/s Chhavi Gas Agency, Roorkee ( Distributor of Indian Oil Corp.) on 28.05.10 Booking No.5433, after visit of 3 times at their office distributor has not provided the Gas cylinder on 18.06.10 my wife has gone at the office of distributor for supply of cylinder, distributor said her to show the book of slip, she has provided the book of slip and distributor snatch the copy booking slip and also maked a new booking on 18.06.10 booking no.5469.

Today on 21.06.10 my wife visited their office about supply of cylinder, the manager of distributor told her that you have already availed cylinder on 18.06.10 due to that we are unable to provide the same on today now you will come after 21 days.

You are requested to kindly take necessary action about said matter.

Regds,

Panchdev Dubey

Connection No.101417
with Chhavi Gas Agency

Agency Phone No.[protected]

I AM REGULAR USER OF LPG OF INDIAN OIL, INDANE SINCE 1985 AND BEING TRANSFERRED FROM ONE PLCE TO ANOTHER IN INDIA, WORKING AS REGIONAL COMMISSIONER , CMPFO, MINISTRY OF COAL. NOW THE SUPPLYING AGENCY RESHMI GAS AGENCY NAGPUR IS NOT BOOKING CYLLINDER TODAY THOUGH THEY ARE SUPPLYING ME SINCE 2002 HERE . THEY WANT MY RATION CARD NOW OR PHOTOCOPY OF MY PAN CARD AND NOT REGISTERING MY BOOKING FOR LPG CYLINDER NOR ARE THEY SENDING TECHNICIAN TO RECTIFY MDEFECTIVE CYLLINDER AT MY HOME.
KINDLY ASSURE NESSARY ACTION AND CONFIRM IF THEIR ACTION IS UNDER ANY GOVT INSTRUCTION ISSUED RECENTLY OR JUST HARRASSING ME.

YATRA SHYAM TURUNG CMNSUMER NO 13900
My e-mail [protected]@yahoo.co.in

My consumer number of Indange gas service is 24304 in the name of Mr.S.C.Ghosh. I made my booking for gas delivery on 28 May 2010 with the Indane gas agent "Gas and Gadgets" located in Kolkata. The address of the agent is as follows:

Gas and Gadgets, Shop no.34, Near Manton Super Market, Diamaond Harbour Road, Kolkata 700 034.

While I was assured that the delivery will be made within 10-12 days, I have still not received any delivery against my booking as of today, 18 June 2010, inspite of repeated follow-up calls and visits to the foregoing gas agent, who in turn, has asked me to refer the matter to Indane office, Due to the agent's insensitive approach, I am being harassed and is now compelled to make this complaint. It is imperative to note that while my booking of month of May is pending, bookings done on 3/4 June 2010 have been delivered.

I am original recorded consumer (VGS/11373 dated 21/11/2002) of Vi9ndhyabasini Gas Service, IOC-Indane LPG-Distributor, Mirzapur; Because of greater distance, said Distributor had taken back my SV.No.5065163 and inliu issued TTV. No.[protected] on 11/03/2010 instructing me to submit it to Padmashree Gas Service, Mirzapur for easy home-delivery of re-fills. But upon submission to Padmashree Gas Service my said TTV was neither actioned for allotment of fresh consumer number nor any SV issued against Security Deposites till date. All my written complaints and representations both to said Distributor and A.M of IOC-Area Office, Allahabad became futile as initial reluctances/refusal to consumer by Padmashree Gas Service, Mirzapur followed/endorsed tacitly also observed on the part of AM-IOC Area Office, Allahabad - their silence and passive attitude to protect corrupt distributors are much exposed. Is there any Customers Service/Care ?

Sir,
I have been using a connection consisting of 2 cilinders since a decade and i had carried this connection at many places on the course of my transfer.Recently i have got my connection transferred from Rupa, Arunachal Pradesh to Tezpur in Assam Sonitpur District where i have approached M/s Blueflame Gas Agency (Phone no[protected] with my Transfer voucher.To my worse experince ever the agency has said that they does not have paper to make new voucher and IOC Guwahati is not supplying them.It is already a week and i have not been issued cilinders, regulator etc for which i am facing lot of hardship managing meals for self and family.
It is requested at your end to intervene into the matter so that i receive my Cilinders and assessories at the earliest.

S.Chakraborty, Kumar gaon,Guru Nanak Tila,Ward No 2,Opp Guru Nanak School.Tezpur,Phone No [protected]

dear Sir,

As I Told You I am a Employee of M/s S.K. Jain Baroda Camp Sheopur.Our Co. works in the project of Restructuring & Re Habilitation Of Chambal Right Main Canal. this tender is near about 149 Crores.in This Phenomenon I always (three times in a week) take 12 kl HSD Diesel From Indian Oil Corporation Ltd by Order of Phone/Mobile.

But Previous 2/3 months Indian Oil Corporation Is not co operate with us. he Does not arrange tanker in the nit of time. today they does not recieve my phone/mobile.I calling Ioc Depot in this no.( [protected], MGR no.[protected]/ mobole [protected]) more than Fifteen time.but they are nat recieve my phone/mobile.this causes un satisfaction. this event is prooves by my call detail of 12/06/10.

because of this our machinery/trucks as well as Crusher will not working time to time. this causes a lot of problems as well as loss to us. where as our Co. is working Government Work. so this loss of direct loss of Government .formarlly I tell you my credit is Indian Oil Corporation is near about 12,43,533.46 . Where as One Tanker is released from 4,72,541. this amt is less than our credit amt.

This fault of Indian Oil Corporation Ltd. Causes Rs. 40,000,00/- per Day Loss of our Co. (Icluded 800 Cum Lining @ Rs 3625/- Per Day Filling 1000,00/- Per Day, Crusher Crushing Rs 10,000,00/- Metal Per Day all are Approximate Amt.) this loss Amt Of Forty Lakhs Rupee Is Recover from Indian Oil Corporation. as soon as you recieve this mail kindly send your feeback to us .

Thanking you.

M/s S.K. Jain
Near Jal Mandir
Baroda Camp, Sheopur
Madhya Pradesh
Mobile : [protected],[protected]

Jai Gurudatta gas agency in khammam giving bad services to the customers, always they r telling stock is not avialable, and they r saying directly take a cylinder unofficially by giving some extra amount (it is double).

Since 6 months Iam trying to get a cylinder, but they r still saying to come after 10 days.I applied for second (double) cylinder a long back, but till now i didnt get, they r syaing no stock of cylinders.

Can you please take action against to these ppl so that next time they will not repeat this, and here the ppl are selling the cylinders in black. customers are getting irritated with their services in khammam.

If you take action all the khammam residents will be happy and glad to you sir.

M/s Freedom Services, 4Mahajati Nagar, Birati, Kolkata-700051, never response on telephone Nos[protected],[protected] for gas booking during the hours 10am to 3pm. I have been trying for last 4 days. My consumer No FS-1010. Please take up the matter and inform the agency to provide the service on phone as it is not always possible to go personally to the agency for gas booking.

Thanking you,

Gopinath Mitra
98. P.K.Guha Road
Kolkata-700028

SRISAILA GAS SERVICES, INDANE DISTRIBUTORS, Shop No. 15, Bolck No.3, RBR Complex, Miyapur-49.

I am resident of

G-9, Priyanka Apartments,
Near e-Seva, Miyapur,
Hyderabad- 49.
Consumer No. 45097.


SRISAILA GAS SERVICES, INDANE DISTRIBUTORS, Shop No. 15, Bolck No.3, RBR Complex, Miyapur-49.

I am resident of

G-9, Priyanka Apartments,
Near e-Seva, Miyapur,
Hyderabad- 49.
Consumer No. 45097.


I am in Miyapur area. SRISAILA GAS SERVICE is delivering defective gas cylinders quite often. This is the six time we have been delivered a defective cylinder in last one year.

There are two kinds of defects with the cylinders which are delivered.

a. On just removing the cap of the cylinder, gas gushes out very fast. This is caused by the defective valve in the cylinder.

b. Gas leaks through the sides of the cylinder-regulator joint, when the regulator is turned on. This is also because of defective valve.

I have faced these two issues with the cylinders delivered by this gas agency. It is a greatest life threat and it can lead to very serious accidents if not noticed.

Normally before delivering cylinders to consumers, all the cylinders should be inspected properly and given ISI seal. However nowadays defective cylinders are also delivered with ISI seal. This is the most miserable part. This is dangerous for not only the consumers who purchase it, but also for their neighbors.

I raised my concerns to the authorities of gas agency, but it is of no use. Gas agency does not take any steps to correct this issue on their side, instead they blame the consumers and try to pass the buck. We have been given an emergency number : [protected], but could not connect to this number (It is always switched off).