Indian Oil Corporation [IOC] Complaints & Reviews

This is in respect to my gas connection (Commercial 19kgs) for which i had been requesting refill for past one week. From 17th April to today 28th April.

Ideally this kind of connection should be addressed immediately and it was expressed to me on my first call that the same will be delivered in a day or maximum by next day. However, it has been more than 7 working days that i had been requesting to deliver the refill at my house address and no action has been taken till date. To mention additionally people delivering seek extra money for gas delivery appart from the billed amount and if not given they abnormally delay in delivery the next time gas is ordered.

I had been getting the following responses for my calls:
1. There is no stock available
2. Please come and pick it up
3. Currently there is no delivery at your area.

My connection No. is: 56307

Address of Gas Agency:

Rajalakshmi Natarajan/ Geetha .N
Shree Chella Agencies
4, Muthalamman Koil Street, Selaiyur, Chennai - 600073
Ph No.:[protected], 22397537, 22394261

I had written to the following email ID's also but mails bounced back stating that they are not active:

[protected]@yahoo.com, [protected]@hotmail.com

Respected sir,
My Customer No. = 1034256 and My Name is Mr. S.R. Nandy, from Last 8 days the gas dealer is not giving me the refill cylinder even after so many phone calls and personnaly meet to him, but no response from the GAS DEALER. at BHUJ.

We are requested to you please look in the matter and please give me the refill cylinder on following address immidiately.

Mr. S.R. Nandy
Plot No.- 36/B,
Near Bhavik Apartment& Acrod Hospital,
Mundra Road, Bhuj
Mobile: [protected]

Regards

S.R. Nandy

My consumer No 00386, Dealer is Vir Gas Agency at West Mambalam, Chennai 600 033. I booked for a Refill on 27th March 2010. Generally, no proper response for telephone calls. Till 20th April, told it is in waitlist. Then, but told when contacted around 22nd April, that deliveryboy came but house was locked and hence not delivered. Of course such bluffing is usual and it is their practice perhaps to divert the cylinder elsewhere and give one reason or the other. Fact remains we are employed and could make ourselves available when they assure delivery. Subsequently in our periodically follows-up when checked, they told that delivery would be given on a particular date after 5 p.m. positively. Anticipating delivery, came and waited with no result. Similar is the situation four times, in fact applying leave etc and staying in the House and even confirming availability telephonically also. But no delivery. Then made a compliant to Cell, who intervened but no effectiveness on 26th. On 27th again contacted the Cell and the Area Officer for asolution. Even then there was no definite assurance of delivery. However, after repeated pleadings, finally delivered the cylinder, without proper challan for signature and return.

The points are (1) why deficiency in service (2) why challan not brought (perhaps previous one misused) (3) while they said till 25th April one time house was locked, on 26th morning when call from Cell poured in, said twice the door was locked, which is not true (4) I take cylinder once in 80 days, and apprehend misuse of my quota resulting in for such delay (5) generally very rude in attending phones or giving the probable date of delivery (6) have to make number of calls every time incurring additional money (7) Seems NO proper control on Dealers and/or their workmen 8) Today's The Hindu paper corraborates the fear in my mind, a true position.

Why NOT
- IOC introduce booking, follow up and delivery prospects of cylinder through internet like in Banks, Railways etc; and
- Investigate this harrassment to the customers,
to protect the name and fame of IOC towards its social responsibility/obligations?

N.VISVANATHAN CELL [protected]

Sir
I received my last on 09/03/10 and thereafter till now not received the cylinder delivery from Sanganer Gas Agency.

My Consumer No. is 10102 and had booked the cylinder one month back but not received the cylinder despite of several reminders and personal requests to the delivery man.

Kindly intervene in the matter.

Thanks& Regards
( Neera Gupta)

Kindly refer to my complaints dated 03/04/2010 to you had hardly any effect and remedy; it is futile and ridiculous.

Sir, I am Mrs. Ratnaprabha Sontakke, a handicapped woman ,my indane Gas consumer No. is A2420 at M/s Amita Gas agency Laxmi Ganj Lashkar gwalior. I Have booked my cylinder on 02/04/2010 by mobile but cylinder was not delivered by the agency, after 15 days again i have booked cylinder on15 April 2010,till date cylinder is not delivered at home. I can not walk again&again to agency for the quiry.in the hot summer due to my leg multiple fracture. Mr. Vinod Kumar the manager of the agecy was contacted on telephone but telephone is always out of order or he purposely putoff the phone and kept on the table . Every time he makes some excuses that load is not available or man power is not there or it will come tommorrow etc.I am Harrssed and facing problem without cylinder at home .
you are kindly requested to do the needful and take necessary action aginst the Agency so that thecustomer should not get harraassed and blackmarketing of cylinders to be stopped.
with regards ,
Mrs. Ratnaprabha sontakke,
BatasewaliGali, Chhatri Bazar, Lashkar, Gwalior (M.P.0

Sir,
I am an LPG consumer of Rashmi Gas (Indane), Kochi vide consumer No. 27969. I stay alone & use LPG very less, so whenever I book gas after 6 months, they say that the connection is dead. Last year they forced me to bring the re-activation recommendation letter from I.O.C. Head office Kochi. It is not so easy to reach & get cosumer care officer recommendation. Any how I submitted my request letter duly recommended by IOC to Rashmi Gas, now while booking for refilling over phone, I was informed that the connection is dead & I have to submit re-activation request. I already submitted one during last year is with them.
I am working in a cent. Govt. Office & it is not always possible me to go their office for submitting such a letter again & again.
While dialing local cosumer care help line as given by Rashmi Gas, no[protected] either It is found busy or ringing unattended.
Therefore it is requested to instruct M/s Rashmi Gas to distribute the LPG without ‘harassment’,
Gas Agency address:-
RRASHMI GAS
Thevalakkav Road,
Code: 4585532
North of Allence Jn.,
Tripunithura P.O,
Ernakulam Dist.
Kerala-682 301 Ph:2777946

May kindly inform me the measures taken, to my ID [protected]@yahoo.com Mob [protected]
Thanking you,

sir,
myself Mrs. P. Kumar residing at 27 A.I.I.M.S apartments, mayur kunj, U.P link road, delhi 110096 with my family. i have a gas connection with Madhu gas agency shop no. 102-103, 1st floor, vardhaman Plaza csc-2, mayur vihar ph-3 Delhi 110096. i booked my gas cylinder on 20th april 2010 at about 11:30 am. i confirmed also that my gas is booked by my consumer no. i.e., RG-8643. some lady from their side replied "yes" for the same. till 22nd april i haven't got the gas. Then i thought to remind them for the booking on mentioned no.[protected],[protected]. this time she said that my gas was not booked on my connection but instead it was booked on mrs Usha Sharma's name. on inquiring further, i was told that i have not mentioned the"R.G" before 8643 and it was booked to somebody else.
the same was happened 2-3 times before and was wrongly booked by the name o[censored]sha sharma and caused me lots of inconvienience. i am sure that usha sharma was related to madhu gas agency for which they were favouring her. Madhu gas was also known for doing black supply of gas. there should be some check on the agency. its my request to take proper action, so that no one suffer for gas any more.
thanks

yours sincerely
P.Kumar
27- A.I.I.M.S appts,
mayur kunj ,delhi 110096
e-mail: sunny [protected]@yahoo.com

i have booked gas cylinder from m/s amarjeet gas service east punjabi bagh market his employee told me to check ur gas chulla after that they will send the cylinder service charge rs 70 has company ordered to do the same that is his employee delivery man my connection no 15705 poonam dewan 167 dda flats jaidev park east punjabi bagh n d 26 ph npo [protected] tortued so many times with the same service charge before which is rs 25 only with regards look into the matter

My cons. no is 23431in Roy & Dutta Enterprises,13. Indralok, Sodepur, Kolkata 700110. I booked one cylender on 29.3.2010 through IOC Call centre bearing Sl. No.3852. Since the delivery was not made, on 22.4.2010 I enquired about the status with the call centre ( as because the employees of shop dont care to answer the phone) and surprisingly I was told that it was delivered on 16.4.2010. When I told the receptionist that it was not delivered, she advised me to contact the shop immediately.
Now the whole thing is clear to me . Last time the delivery boy had asked for extra of Rs.10 in addition to usual tips. When I refused, he threatened that if you dont pay you will face problem in the next time.And it is the next time!
I contacted with the distributor with no results. I wanted to see owner but I was told that he was not there.What else a senior citizen can do?
This complaint is being made on behalf of a lot of honest consumer who does not butter the delivery boy, with the hope that that matter will be taken up with this particular shop and the needfull will be done as the higher authority may deem fit and proper.

Tapash Chandra Ghosh
Saktipur, B.C. Sen Road, Agarpara
Pin. 700109

Dear sir

I am a resident Of
Plot No 14, 1/1036. VGP-Pushpa Nagar, Shanti St, Medavakkam, Chennai - 600100 .
Mobile: [protected]..
Consumer No: 25164

In my area (MEDAVAKKAM,Chennai)the INDANE gas agency is Sri Revathy Gas agency. 3 months back they delivered me a defective cylinder which once plugged started to leek. The next day i returned the gas cylinder but they did not replace me instead they asked me to pay for another one.

Moreover the delivery is not prompt and the delivery boys sell the cylinder to nearby hotels..They are delivering cylinders 20-25 days after booking. .

Today 22-Apr-2010 also they delivered me a defective cylinder...we did not receive the cylinder and returned back..The delivery boy abruptly scolded us and told he will bring the cylinder only after a week back.. I am totally dissatisified with their service. Since, the gas cylinder is a life and death matter i feel i cant adjust with the same ....

Please take this issue seriously and address it as early as possible

In anticipation of your earlier action

K.syed mohamed
[protected]

Dear Sir,

Myself SUSHANTA KUMAR MISHRA - Ref.- Consumer code - 16568, submitted my transfer documents including two empty lpg cylinders & one regulator at Neelkanth Gas service, RZ-C1/12, Vashist Park, Pankha Road, NEW DELHI - 110 046 on 30.03.2010 and requested the concerned person named Mr.JITENDER to send my papers and deposited money to my present address - BANSWARA, Rajasthan. Till date I am waiting for my papers and security money. Kindly suggest the concerned staff to do the needful.

I shall be highly thankful for the same.

Thanks with warm regards,

SUSHANTA KUMAR MISHRA
Present Mobile No. [protected]
email id - [protected]@rediffmail.com

Gas Cylinder not supplied within the specified time
My name is NAZEER & Gas Cosumer No. 12696, We had booked a gas cylinder on 5th Of March 2010, But the cylinder is not supplied till 21/04/2010. I had asked the agency for more than 3 times over phone and myself went to the agency personally. but she said because of insufficient load they are avoiding some routs.
We are residing at Konchira near Kanyakulangara, Pothencode rout.and it is a main road not a byroad.

Please help me to get the cylinder as per seniority basis not according to the place
-sd-
Nazeer A

I was gone in the bhiwadi gas agency at 3:30PM,16/04/2010 for booking my gas cylinder(Customer ID.NO.12438). they toled me your Gas connection was closed due to same another customer address. than i request him to open my connection.they toled me, his person visit at my Address with in one day & inspection all of nessesry document. But nobody come at my home in last four day. I am regurly contect with him But i do not get any Sufficent answer from GAS SERVICE AGENCY.


PLZ.HELP ME

MONIKA
[protected]

INDEN GAS SERVICE Of (chandgad gas agency) IN MURGUD (TAL- KAGAL DIST- KOLHAPUR, MAHARASHTRA) IS VERY POOR HERE. FOR GAS BOOKING AND EMERGENCY SERVICES IT IS VERY HARD TO GET ANY RESPONSE FROM THE DISTRIBUTOR'S TELEPHONE. MOST OF THE TIME PHONE (NUMBERS GIVEN BY THE COMPANY ) ARE OUT OF ORDER. THE DISTRIBUTOR IS NOT PROVIDING HOME DILEVERY .AGENCY NOT PROVIDED SUFFICIENT CYLINDER. THE COMPANY SHOULD TAKE NECESSARY STEPS.

THANKING YOU.

SANTOSH N.MORBALE

SUB- EDITOR DAILY SAKAL, KOLHAPUR

Now I am workig in kingdom of saudi arabia. my native place is karattampatty-621014. my address is s.perumal s/o srirangan , sirugambur road, karattampatty-631014. I will come on end of july 2010. so i need gsa connection for my house. plese you must booking my application in government gsa agency center at thuraiyur taluk. I have no my photo at this moment . so i put natural scence, but all are true
so kindly consider my application.

This is to inform you that I , Manish Duggal have the Gas Connection of Indane Gas Service under Consumer No. BGS-20477 with the Bolina Gas services Jalandhar (Punjab). I had booked for refill my cylinder in the month of march in the above mentions distributors office. But after waiting for 10 days when my wife enquire the same by visited their place. they confirmed that it would be delivered within two days. but after waiting for a week when we hadn't received it , I personally visited their place and shocked to know that the Cylinder is delivered to me. i told them that i had n't recived it. then they told me for this you have to bring your customer card after checking if we found the cylinder is not delivered to you . then we will provide you the same. but i told them that you send your delivery boy if he found my statement correct then he would provide me cylinder because this is my third visit to get the services and every time i have to take half day leave from my office so why i should bear the harrasment for your negligence . then they said this is your concern not mine. but if you are not able to bring customer card then whenever we will get time we will send the cylinder. but all invain. again after waiting for five days i visited their place with the customer card and after checking the same they told that you will get the cylinder today. but after waiting for three days when i haven't recieved the same i visited again and when i have shown some aggression for kind of services they are providing. then the in charge of distribution centre did the drama by phoneing the delivery man that i ordered you thrice to deliver the cylinder but you hadn't did thesame so now within two hours deliver the cylinder and report me. after which we got the cylinder on that day.

further ,I want to bring this to your kind notice that this is their regular practice by harrasing the consumer in below mentioned manners:

a) Never pick up phone as it is always engaged.(for refilling we have to go personally at their place)

b) Never Weigh the cylinder by delivery man.(as they claim that we dont have the equipment. if you want to weigh your cylinder then go to the distribution office.
c) Specially in winters this is a regular practice after booking the refill when consumer didn't get the cylinder they have very simple excuse it is n't booked with us. we can book it now and you will get when your turn will come.(because they never provide you any acknowledgement against your booking).

d) Thier treatment with consumers is very shabby as they are doing charity/favour by providing the LPG.

i hope that you will look up the matter and check their supply and delivery so that in future consumer shouldn't be harassed by them.

Submitted for your perusal
Thanking you

MANISH DUGGAL

As a consumer of domestic LPG Indane gas of Teesta Gas service, Jalpaiguri having consumer no.8733, I have done my booking for gas on 5th April'10 through call centre & subsequently confirmed my booking from gas supply agency. Till today(20th April'10), I did not get my gas cylinder delivery and I am following it up with the gas agency since last four days and every time it is told that it would be delivered today. In this way I have waited since last five days. And if it is delayed in delivery then I would not be eligible for further booking for next eighteen days as they usually do. Moreover, it is also very difficult to make a telephone call to gas agency's office as it sounds always busy from morning to evening. So, I expect the immediate intervention of one of the accountable officers in this regard from such a esteemed organization to resolve my complaint at the earliest.

Sir
We are employees of Kendriya Vidyalaya Sidhi (M.P.). we have taken Indane Gas connection fiver year before but never we got the gas smoothly. the agency is located at 30 Km away in Churhat. At present the agency owner is missing for last one year. In this condition we are facing a lot of problems every day. for cooking the food we are using Bhart Gas arranged by our friends anyway. Now I am transfered from K V Sidhi to K V Rewa but I do not know how the documents can be transfered without agency owener. We have also got the information that agency ceased due to some reason.
Therefore once again I request you for giving the information regarding the transfer of gas from Churhat Sidhi to Rewa.Also tell us under this condition what are the other alternatives by which gas connection can be transfer

Due to distance/delivery problems of Distributor : Vindhyabasini Gas Service of Mirzapur had taken over my SV and issued a TV asking me to submit it to Padmashree Gas Service of Ganeshgunj, Mirzapur. I approached with all documents as well as said TV for submission to Padmashree Gas Service but they did not receive any instead said that after the verification of residence it would be done. One Mr.Dinesh Chowraqsia visited my house at Vill: Bandhawa Mahabir, Vindhyachal and checked all my documents etc and advised to submit its copies. I accordingly had to sent authenticated copies of documents by registered post on 03/04/2010 as they declined to receive by hand. It is ridiculous to be harassed of an existing consumer of same city/area by your said distributor. This harassment and inaction in the name of verification of residence of an existing consumer is most unexpected. May I request you to look into the misbehavior and inaction of Padmashree Gas Service, Mirzapur so as to stop repeatation to other consumers. Please confirm action.