Indian Oil Corporation [IOC] Complaints & Reviews

Your cylinder may be leaking due to a faulty valve, about which you can read here:

http://welkinizer.com/2010/02/09/your-cylinder-is-leaking-due-to-faulty-valve/

or due to a broken pin, about which you can read here:

http://welkinizer.com/2010/02/09/what-if-the-cylinder-pin-is-faultybroken/

In both cases you should take the precautions mentioned in the links and should immediately complain about the problem to the dealer, who should replace it on the same day. If the problem is not solved, you should complain about this to the sales officer of the company, whose number can be found on the mandatory board which is on display at the dealer's office.

Indane Gas — faulty valves

whenever supplied to us the gas cylinder experienced with faulty valve (find by leakage of gas by sound) and also the cylinder supplied will be damaged or not to fit for fixing regulator; please do the needful in the above request .thanking you.

Does customer officer really take necessary steps against any dealer or supplier of any area, facing long delayed supply of gas to the consumer without any reason? They said just stock was finished or no supply was done from company.

Distributors of IOC-Indane LPG, like Padmashree Gas Service, Mirzapur do not care customers/consumers because they know that no body can lodge complaints against them to their Controlling Authority; Corruption, Bribery etc plays great deals.

I have complaint against ROHINI ENTERPRISES,Sector.7, Near Naharpur village, Rohini New Delhi. as either they do not pick up the phone of they keep it engaged. However even if they pick up the phone they do no book the refil on the same day on some pretext or the other & do not deliver the Refilled cylinder My consumer No.is 14304.

Sir,

I have booked home delivery cylinder on dt. 19.08.08 with M/s Pushpendra Gas Agency Rajendra Nagar Satna. But till date I dit not receipt cylinder. After one month they told me that your connection is not booked in the Home delivery category, while in my book their man have written H.D. 203 dt. 19.08.08.

Kindly help me and instruct agency to supply my cylinder. I am a retired railway employees and facing much diffuculties in this service. their man is also not beheave in goog manner.


P.D. Tiwari
Behind Gas Godam
Rajendra nagar
Satna Madhya Pradesh
Phone No.[protected]

Indane Gas (Rohini Enterprises, Delhi) — Non-receipt of gas cylinder

i have booked cylinder on 23/12/2008 (connection no. RG 10357) and they ensured that cylinder will be delivered within 2-3 days. but they have not delivered till 26/12/2008. Than Iagain made complaint and they again told that it will be delivered on 29/12/2008. but it have not been delivered on 29/12/2008 also. Than Iagian made complaint on 30/12/2008 they again ensured that it will be delivered on 31/12/2008. Every time when I made complaint, they asked from me that your cylinder might be delivered, please check. I dought that the delivery man delivered my cylinder to other conusmer after getting some extra amount.

Indane Gas
Posted:[protected] by Tapan Kanjilal Send email
Not receipt of cylinder
Sir,

I have booked on Phone, home delivery cylinder on dt. 05.12.2009 with M/s Radha Raman Gas Agency, Kudghat, Tollygunj, Kolkatya. But till date I did not receipt cylinder. I have been intimated them several times since 15 days before when my second cylinder was emptied. Unfortunately they are giving me hope day after day but doing nothing about this serious matter. My family is in a teriffic situation and everything normal life has beencolasped.
Kindly help me and instruct agency to supply my cylinder as early as possible. I am an employees of power generating company under government of West Bengaland facing much diffuculties in this service. I hope that you will take the necessary action and oblige.


Tapan Kanjilal
B-98, Niranjan Pally, Sonalipark
P.O. Bansdroni, P.S. Regent Park
Kolkata- 700 070
Mobile No. [protected]

I had booked gas cylinder through Phone No.1260 on 31.01.2009. My consumer no. is 35925 and gas agency is Jai Jawan Gas Service, Dwarka, New Delhi. But after the gap of 10 days, I have not get the cylinder. kindly do the needful at the earliest.

Not receipt of cylinder

Sir,
I have booked home delivery cylinder on dt. 09.02.2009 with M/s Pushpendra Gas Agency Rajendra Nagar Satna. But till date I dit not receipt cylinder.

Kindly help me and instruct agency to supply my cylinder. I am facing much diffuculties in this service. their man is also not beheave in goog manner.

Dear Sir,
Sub: Delay delivery and not responding the customer call-reg

I have complaint against SRI RAGHAVENDRA GAS AGENCIES, No.404, CTH Road, Chennai - 600 054, Ph No.26370828, 26384691, 26380697.as either they do not pick up the phone of they keep it engaged. However even if they pick up the phone they do no answer properly every time they are suppling the cylinder more then 45 day.last month i have booked LPG cylinder on 14th of Sep2009 my due date is 22nd of Sep2009 but they are delivered on 6th of October2009 we are facing same problem of every month our consumer no.24123 in the name of D.Ranganathan. he is my father.

P-7264 booked on dated 6-11-09
Till date Delivery of GAs cylinder is not made.
I need the GAS Cylinder very Urgently.

sri guruvayurappan services,kodambakkam,chennai — delayed/non supply of gas cylinders

I am a customer of Indane Gas. My distributor sir guruvayurappan services,kodambakkam,chennai.
i am not booked cylinder for last one month, but they delivered 1 cylinder to other(illegally) by using my Gas ID!.this delivery comming under my count but i am not recived any thing.

they should be done some illegall function using my gas id. please help me....

Indane Gas — phone is not working properly

Dear Sir,

I am one of the consumer of your indian gas agency named "SAI SEWA ENTERPRISES". We are in very much trouble sir, whenever we try to booked the cylender telephones are always get engaged. Please tell us how we can book our cylender? I don't know why this ageny is open when it has no work efficiency and no value of consumer satisfaction.

I will very happy if your could suggest me any alternative I had been written you my privious mail but you don't tell us the solution.

Kindly please help us, our cylender is empty and how can we cook food sir it makes us so suffered.

Yours faithfull (Consumer)

Meena Arya

There a few ways in which you can complain for this problem. You can find a detailed description of those here:

http://welkinizer.com/2010/02/07/how-can-i-complaint-for-delay-in-cylinder-suppl...⇄

However, if you think that you dealer is hopeless, you can ask for a change. You can get your gas connection to another well reputed dealer. The details of this process can be found here:

http://welkinizer.com/2010/02/07/how-can-i-complaint-for-delay-in-cylinder-suppl...⇄

Dear Sir,

Our Indian Oil Gas dealer SEBA FUEL ( Add:- Chowdhury para road, kol- 700049). regularly deley to delevery our gas. Many time I complain aganist it but we are not getting any satisfactory response. The delevery boy often demand extra money for delevery the gas on time. Last five days they commited it it will be delever by tomorrow but still I am not getting my gas. And from our deler side they are not taking any action against it. They even not provide me the complain number.

If I not getting any satisfactory response from your side I will go to consumer forum against it.

Thanks & Regards
RITA BISWAS
CONSUMER NO- 033346
MOB- [protected]

Hi,

Please put your comments at http://www.facebook.com/grahok.bondhu to fight against SEBA FUEL to stop their fraud activity.

Thanks

For your first problem related to rate change of gas cylinder you can refer to this link:

http://welkinizer.com/2010/04/05/rates-of-cylinder-after-rate-change/

For your second problem, you can refer to this link:

http://welkinizer.com/2010/04/05/name-change-of-a-gas-connection/

If you have doubts even after this, you can comment on the post, I will reply to it.

sheetla gas agency/Indane gas — Gas Cylinder Not deliver

Dear sir our booking are last one month but just not delivery on time i aws three time complained but not delivery pl follow of these Thanks

The 21 days gap is counted by the gas dealers, only from the date of delivery and not from the date of booking the gas. Thus, the dealer is right in booking your gas only after 21 days from the date of delivery of gas cylinder to you. However, the point on which the dealer is wrong is the time taken for giving delivery, which should not be so long.
To understand this whole 21 day issue, you can refer to the following link:
http://welkinizer.com/2010/02/08/is-21-day-gap-in-booking-a-rule/

Hi,
i want a new connection of cooking gas, pls tell me procedure and how much days it will take

Mohit Tyagi

But the whole issue is even now ( April), they are delivering the cylinder after 8-10 days after booking and these agencies are taking benefits of these rule just to sell the cylinders in black market. If the gap between booking and cylinder delivery date is 2-3 days, it is acceptable. I know, at many places even in Grugaon for Bharat gas, 21 days gap is between two consecutive booking.

MATA SHEETALA GAS SERVICE" cunsumer no 212089 i am try ing there no from las 10 days but they are not pikg up the phone so please help me to book the gas i am facing prob lem very much pleas book my gas
they have given me only one cylender and tjey not giving me the another cylannder
my add is gali-5 house nno -03 ashok vihar gurgaon haryana

I have a cooking gas connection with"MATA SHEETALA GAS SERVICE" address is -opp. plaza solitare hotel, old delhi road, near sector-14, Gurgaon. Cunsumer no :-17929G I have booked a cylinder on 6 august 2010 and today is 26 August 2010. Till date they have not deliverd my cylinder to me and they keep promising that today it shall be delivered. Pls help and intervene in this matter so that my long pending complaint is looked into and I do not suffer anymore.
Thanking you With best regards,
Mrs Kamal Singh
99, Sector 17A,
Gurgaon, HARYANA
Mobile: [protected]

Hi,

Can any one tell actual process to apply new gas connection, like documents and which gas i will get most fastly, if i apply now.

pls help me

Thanking you in advance
prasad

I am a consumer of Indane LPG Domestic Gas Cylinder vide consumer No. 213755
MATA SHEETLA GAS SERVICE,
Sec 14, (Old ) Delhi Road.
Opp. Plaza Hotel, Gurgaon
Code[protected]
Haryana

Dear Sir,
I have book the cylinder of gas on 06 Jan 2011, but I have not received the cylinder properly
at time.
Next time I have book the cylinder of gas on 01 Fab 2011, but i have not received the cylinder till date (15 Feb 2011).
therefore I am suffering more problem in my home.
Why should i biother like that types of problems .I have no faulty.So I requested to the Gas deptt., Please take an action against that complaint.

Regards
Ramesh
[protected]
Mail Id : [protected]@taikishaindia.com

Indane Gas — Cheating the Customer

Dear Sir/Madam,

I am having a gas connection with the "Neelkanth Gas Service, C-1/12, Vashisht Park, Pankha Road, New Delhi - 110046, Code No. 9107242". Last time when I booked cylinder they did not give me my booking number over phone. One week past but I did not got the gas. When I inquired they said that wihtin one or two days they would deliver the gas. But to my surprise they did not turn up. When I personnaly when to the agency their I came to know one more surprise, they renew my booking number which which was dated after 16 days to my previous booking. When I asked about It Mr. Anil or Amit who seems be overall incharge of the agency said he donot knwo about it. In this way I got my gas after 20 days from booking.

Further their delivery man are not behaving properly. When I insited on weighing machine a delivery man Mr. Mehra denied and said if I want to weight the cylinder, I should keep a personal weighing machine.

I hopes you would certainly look into the matter seriously and redress the grievances at the earlies.

My consumer number is 16962.

Thanking of you,

Devendra Singh

at parsent i have custumer of Indian Gas .

My Gas Connection No-N21184

Parsently with one Cyelnder.I have to issued one another
Cyelender for back up.


I have tried todiscussion with Dealer(Numdeepmala
Enterprises) for issued a 1+1cyclender formilties.


but no person take the phone & missbehave

pl do the needfull & confrim with issue of 2nd cyclender
formilties.

Thanks & Regard

Tara Dutt

[protected]

Indane Gas — supply of refill delayed beyond ten days

Sir,
My Consumer No.19289 @ ANBU GAS INDANE AGENCY
([protected]@vsnl.net)
Previous Indane gas refil bill date 4/9/2008
Previous Indane gas refil supplied date 18/9/2008
Indane gas booking date 9/10/2008
Supply not given till 19/10/2008 (Sunday, 7.04 pm)
Assured supply before 21/10/2008.

My complaint is

1) When I approached AGIA on 9/10/2008 I asked to come after 2 days but when I explained they accepted for registration?
2) They have entered my registration number 19289 by a pencil
in a register which I feel is not a correct way
3) When I asked for my waiting list number unwillingly they promised they will inform over my telephone but they failed.
4) When I contacted they said my WL no.2308 which i feel is not correct.
5) When other agencies are able to supply the refil with in 10 days Why our agency is delaying beyond 10 days.

Moreover when I have approached them for the reason why the delay is? I have been treated as an enemy.

I was a consumer for indane gas since 21.12.1985 (24 years) and this is the first incidence occured that challenged my confidence with IGA because

1) I don't know my waiting list number

2) I don't know the fate of my registration

3) I don't know when I will get the refil supply

I have no other option but to approach you.

Kindly ascertain and inform whether I can get the refil supply and if so when I can get the refil supply?

Yours truely,

Indane Gas — Delay in supply above 30 days

Consumer No: SB 0605.
Distributor address : SB Gas (DBC : 0097505 )
S.B. Buildings
Temple road
Maithanum
Varkala - 695141
Ph :2601680


Illegal supply of LPG gas to HOTELS, BEACH RESORT & delay in resident homes. We are not getting gas cylinders after 35 days from day of booking every month. I have booked gas cylinder on Nov 25 till day no response from their side. They are not attending calls also. the situation is really worse. It is time to do legal action against them.

Gas booking not done on time, delays has been made.
Time taken between 2 booking should be 21 days but they take 30days for Booking .And delivery time should be within 3 days after booking but it takes 15 days .
My last gas booking date was 9th june 2009 and delivery was on 19th June 2009. Till date now its 14th July 2009 my gas booking has not being done . and When will my delivery date come.

Ansal durg entp
Indane Gas agency
Vaishali nagr
Jaipur
Customer 57708
RA malvia

Indane LPG — non-supply of cylinder for 41 days

I am a customer of Karuna gas agency, Surendra nagar, WHC road, Nagpur, vide customer no.18988.
I had booked on 11/06/09. my wife enquired over phone for 12 times & i too for 3 times.
most of the times answers were rude, also to me. today also he assured to supply.
This is a routine experience.
kindly do needful to rectify the problem & acknowledge.

Indane Gas (Vinayak Agency) — Delayed delivery and wrong info provided

I have booked the cylinder through 24 hr booking service (ph :1260 and booking no: 1) on Sat Aug 1st 2009. I was expecting delivery by Mon Aug 3rd (Sunday being holiday). Obviously I should not expect things to run smoothly (from my past bad experiences with Vinayak Gas Agency), I had to recheck with them.

Now 1) The phone no: given are either not functional or not attended. 26641029, 26536294, 22441020 and 26645933. I have to keep trying so that someone will attend the phone.
2)After my nearly 1hr of trying i get through 26536294 and not surprisingly The lady was very rude and insensitive to me.
3) As per her explanation, 24 HR REFILL BOOKING NO. DOES NOT EXIST.

Now I need to speak to someone who is responsible to print this no, on my previous bill and need an explanation as to why consumer is supposed undergo such a stress to listen to rude, insensitive employee and wait forever to use the gas?

Indane Gas — Delay gas supply and less gas in cylinder.

Hi,
i have taken the indane gas connection from setal mata gurgaon. They are giving date to supply after booking but not supplying gas in proper time. When they are giving gas, the cylinder is not complete of 30.2 kg. Please take action on this.

Dear,
Where public complaint seem to ornamental matters of Indian top officials by politics or govt. servants where shy of mankind & meaning of public stay in book for which We are happy with making complain & they are happy with their ornaments.Another ornaments I give for supply of Gas supply more than 33 days .Pl. do something many acting for complaint suppress I have seen, so new play launch.

[protected]

Indane Gas — Delay in Gas cylinder supply by the distributor

Delay In LPG Gas supply by the distributor
indian oil LPG Gas
Location: West mambalam chennai


late delivery of cylinders

My consumer no.43920 and I am a resident of B-4 Ramjee Flats , 35 Rukhmani street west mambalam chennai 600033 (My cell No. is [protected] M/s Vir Gas agency West mambalam ) is the distributor for my connection.

When ever we book for refil the cylinder , It takes atleast 20 days to give the supply , reason being said by the distributor is there were lot of bookings and the supply is less.
whereas the other distributors used to supply within 10 days of the date of booking

There is a ceiling from the oil companies the you cont book another cylinder within 21 days of the the last cylinder supply date

In my case 21 + 20 days of supply delay total of 41 days , resulting my both the cylinder get emptied before i am getting the supply

will the Indian Oil Corproation chennai officers look this maters and advice the vir gas agencies to normalise their supply


K Ramanathan
west mambalam

Indane Gas — delay in gas cylinder supply

Dear Sir/ma'm,

we had booked our gas cylinder on 17/06/2010 and we have not yet get the same till now. If we try to contact the gas agency their telephone remain busy and nobody pick up the phone. Our gas agency is in Vasant Kunj and our consumer no. is 1780. Sir, please do something to resolve this problem.

Thank you.

Dear sir

i am indian gas costmer in jaipur. sir i have some problem with gas agency my last cylinder supply on 26/10/2010. After that my self book my gas last 15 day ago but the not supply cylinder. i ask to agency they told me your cylinder supplied on 29/11/2010 so we give you to after 29/12/2010. sir my self not recived any gas cylinder on that date. how my gas book and cylinder supply to any other person. ther is no entery in my book on 29/12/2010. so please verifie this mater and give reply me on E id :- [protected]@yahoo.in or [protected].


Thank's

Mahendra Kumar Meel
Manager Security
Jalmahal, Jaipur

Indane Gas — Delay for cylinder

I am an indane gas consumer no : 14127. I made an online booking on 14.7.2011, and have not received the delivery till now. I made the booking by online on mobile and received the booking confirmation number 217869 as well as the message that the cash memo 14243 has been generated. But til... pending i have lot of problems delay for delivery in cylinder every time same problem face

Dear Sir,

I, Anthony D'Cruz is Resident of Munirka is having Gas Cylinder Consumer No.6302. I am not at all satisfied with the services provided by M/s.Arjun Enterprises-Munirka. Mr.Mukesh one of the staff members talk in such rude manner to the Customer that is is un-tolerable. In the month of November'2011 I had booked the Gas Cylinder. It took almost 10 days to supply me the cylinder. On 26th December'2011 I had booked for Gas Cylinder and till 02.01.12 I did not get the cylinder and I was told 30.12.11 and 31.12.11 that it has already been sent but till 31.12.11 evening 6.00 the delivery boy did not turn up. Since two days they were giving us the wrong information to us. on 02.01.12 I called up and Mr.Mukesh picked up the phone and I asked him why you people are giving us the wrong information. He was very much rude with me and asked me when you have got two cylinder you should always keep one cylinder re-filled in stock instead of troubling us. You kept calling us three days that is why the wrong information is given. Then I said it my headache your job is to supply the cylinder when it is booked. Then he said no we cannot do like this. More the November'2011 cylinder got finished with in 20 days of re-filling. I am very much confident that, the delivery boy are mixing water in the cylinder. Serious action should be taken with the Agency Staff members and the Delivery Boys. First of all they should be taught how to talk, handle and behave with the customer.

I hope serious action will be taken against M/s.Arjun Enterprises for late supplying the Cylinder and mis-behaving with the customer. More over proper check should made with the delivery boy that, how they mixing water in the cylinder.

Thanks & regards


Anthony D'Cruz

dwarka indane service — Less Weight In Gas Cylimders

After giving so many calls to this agency there is no response and it is really pathatic to get reply abt solution.

And They deliver less weight cylinders to all customers.

Indane Gas Service — avtar gas service

I am a subscriber of Indane LPG cylinders for domestic. use, residing in PITAM PURA, DELHI. Our original connection was from the distributor AVTAR GAS SERVICE. Whenever i called them to book the cylinder, they don't even pick up the telephone. The telephone always came engaged.

dwarka indane service — no supply of gas

The gas complaint was booked on 01.02.10. Teh cokmplaints was again given, despite gas having been again booked on 10.02.10 the agency has not provided the gas despite repeated request.