Indian Oil Corporation [IOC] Complaints & Reviews

SIR

My LPG gas connection No. is Riju Dutta 13501 at Pragjyotish Gas Agency , Dispur G.S.Road, Guwahati-781006. But thier service is very poor and they have been doing illegal services towards the coustomers. Today also their all mobile and telephone nos are not responding. There is no parking area in the gas agency campus of Pragjyotish gas agency.They does not follow the proper guidence in connection with gas booking and delivery timings.

Please investigate the matter and request to do the needfull urgently because i am the not only person for which suffering a lot, the whole consumers are suffering but there is no alternative.

My ailing mother is being put through lot of hardship by the Indane dealer at Parakode (Poornima gas agency,Parakode.)The refill was booked on 21/Nov,till date she has not received it.Inspite of her health, she has been to Poornima gas agency several times and was assured it will be delivered next day.On each of those instances my mother has to carry the empty cylinder to the main road,only to see the truck drive pass without stopping.They do not answer the phone & very arrogant in person.They are selling the cylinders in the black market while leaving the genuine customers in trouble.We hope necessary action will be taken on this issue.

Aarti flames service is not satisfactory, they will not dispatch the cylinder at said time, my cylinder was empty on 24 jan 2010, i have called to aarti flames to book the cylinder they told me call after 29 jan 2010, if my cylinder was empty on 24jan, why i will wait for 29th jan, this is not the first time, they are not behaving and attending us properly. always says that their is shortage of cylinder, so many people is in the que??
if they have any function at home than they will arrange 50's of cylinder.
please take some action at the earliest

Sandeep katyal
Agency- Aarti flames
Agency is in faridabad. haryana
Consumer Code 33883
M [protected]

Consumer No.2624 booking date 17.01.2010,(booked after 21 days of delivery), S.No. 339, Indane dealer-Vaishali gas, Saguna More, Danapur, Bihar, Gas not supplied till now 02.02.2010

My customer no. TSV-1175
I booked my cylinder on 0912010 but it is still not supplied
so there is lots of crisis of gas in the home kitchen
so please take some strict action against supplier
which is SITA GAS COMPANY
My address is 30,INNER CITY , RING ROAD ,AGRA
my phone no. is[protected]

Dear sir,
I booked my cylinder dated 26/12/09, my consumer no. is S/37473 on Rajasthan Rajya Sahkari Krye Vikre Sangh Ltd,Bhawanisingh Road,Jaipur.I have not received my LPG booked cylinder. I phoned so many times, even I personally went to Agency, but still I have not received cylinder after 33 days. It is not first time, I am facing same type of problem last one year. Every time service provider said next time we will provide the cylinder on same day when you required.

kindly help me in this matter.
thank you

Arun Kumar Tripathi
Consumer No. S/37473
Contact No. - [protected] / [protected]

Respected Sir,

I, Karam Chand R/o 7121, Mandi Ghass, Pahari Dhiraj, Delhi-6, Customer No.- 4571-S booked for refill gas cylinder for last 5 or 6 days on Telephone No.[protected] / 23543807 / 23519192 with M/s Khan Enterprises, Code No.-107224, 1407, Block, SP Mukerhjee Market, Rani Jhasi Road, Jhandelwalan, New Delhi-110005. But from morning to evening the above telephone engaged or if telephone bell is going on, but no one responded from above gas agency.
On 30.01.2010, my son personally going to above gas agency for booking of refill gas cylinder about 11.00a.m. but the staff of above agency not booked and saying that after 21 days of last delivery we can booked. I requested that there is no rule for booking refill gas cylinder after 21 days. He says that go to Indian Oil Head Office and they are booked your gas cylinder before 21 days.
Sir, please let me know whether there is any rule for booking of refill gas cylinder after 21 days, if not, than please instruct the above gas agency not to behaved in rudely manner with there customer and booked my gas cylinder before 21 days, under intimation to me.

KARAM CHAND
GAS CONNECTION NO. -4571-S
MOBILE NO.-[protected]
E-mail : jainkrsanjay.[protected]@gmail.com

Dear Sir,

I would like to draw your kind attention about Gopal GAS Agency B 4 /47 Yamuna vihar Delhi -53

I booked my cylender and got 1 kg less Gas, when I visited there I have seen with my eyes the local labour of the agency were having so many Indane seals in their pocket and opening the wxisting seals

Please look in to this matter

my number is [protected]

my son Anil K Palhas gass connection from Arki,HP, SV No.932945, customer No.745, he got it transferred to Gurgaon where he is residing now which was done vide TV No.[protected]. In the Transfer voucher Anil K Pal has been named as 'Ajit K Pal'.To get the correction i went to the Incharge of the Civil Supplies Corporation, Arki who told that there is no software to do name correction so he did it manually but in the computer it remained Ajit. I again contacted Fiedld Officer of the IOC at Shimla who is looking after the area, he re-iterated that there is no software to make corrections and the name will remain as it is but the Gas Supplier at Gurgaon will give you new connection on the basis of TV and then the name will be corrected there since the Ciil Supplies Corp. office Arki has verified it. But the Mata Sheetla Gas Service at Gurgaon refused to give the connection because of the name error in the database. It is surprising that the such a reputed and huge organisation is harassing the customer for none of their faults. Will you please help to get the name corrected or issue directions to the Mata Sheetla Gas Service, Gurgaon to issue gas connection since the correction of name has been verified by the previous Gas Agency.

Dear,sir/madam.
I would like to bring to your kind notice that I have a Policy with LIC vide no[protected] dt.10/02/1994.and monthly premium of Rs 162/= is being paid duly deducting from my salary account.
I hope that the above policy may likely to mature in the month of 10th, February 2010.
Accordingly I requested my employer (IOCL)Mathury Refinery.to stop recovery towards LIC premium from F EBRUARY 2010.
I request you to kindly confirm whether the policy has been matured let me know as early as possible.
Your Faithfully.
Arabinda kumar Mistry.
policy no[protected].
Civil maintenance,Estate office.
IOCL. Mathura Refinery.
Mathura Refinery Nagar.
Mathura,
UP.

I am a consumer of Indane Gas Services and have a connection at Alisha Gas Service, Amritsar. I got my gas cylinder delivered at my home after 13 days of booking and this time again it over a week refilled cylinder has not been delivered yet. So i want to book a complaint against Alisha Gas Service, Amritsar for its Poor Services.

Dear Sir,
I am a LPG Indane Gas customer with mettur Gas agency, METTUR DAM .,SALEM DISTRICT and my consumer number is 23634. I have booked for a refile on 20th JAN 2010 over phone. They replied that they will Distribute with in a week. But after weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them on 29th JAN 2010.. In person I explained the things to the agency and my 2 cylinders are empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad. Now we are searching for other option that where the services is good. This is the think not only happen for me but all METTUR gas agency consumers. Please take necessary action.
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Respected Sir,

I live in patna (Bihar) , i have taken connection of your franchise SUBH CHANDANI GAS AGENCY,B.M DAS ROAD , patna- 800004.His service is very bad, he books gas after 15 days of last delivery, and after that he tkes 20 to 25 days more time for the delivery of the gas.His venders and other staffs selling gas in the open market to hotels and retaurants, The agency is do nothing on complaints.His argument is shortage of gas and less supply from the company.
But the service of other agencies of the city is good. Sir, I hope u understand our problem , and take some strict action against this agency.

Thanks

Dear Sir

Myself consumer no M-18267, SV NO - 686503,. I was in ranchi and my gas agency was Bihar State Food Supply Corporation,till september2009. In October i was transferred to Bhagalpur Bihar and my serving gas station is MADHU GAS ENTERPRISES , TILKAMANJHI, BHAGALPUR, where i submitted my transfer voucher received from ranchi , and after i month after verification , i was told by
MADHU GAS ENTERPRISES , TILKAMANJHI, BHAGALPUR that your TV has been confirmed and you come on 24 th to collect your Cyllinder and Regulator. when i go to collect the same on 24th jan , i was told that we have no regulator and cyllinder for
you, and they do not know when they will supply, and when i said its not good you are harrsing me, then they misbeheaved with me, and when i got the Area sales manager MR. SN Mishra, he also told me the same and when i asked about the solution he cut the phone. Ans same day i got cyllinder from market paying 600 Rs.
There are total corruption prevailing over there. I therefore request you to kindly look into the matter and early resolution of the problem

I had booked Indane Gas (Booking No. 4870) with Golden Gas, Palam Vihar, Gurgaon on 12 Jan 2010 and still waiting for supply. Not even getting their Tel. No. to complain and remind.. This is happening since the last four years when I transferred my conection from Delhi to Gurgaon. My consumer No. is GD/8065. Prompt attention is requested.

My cooking gas distributor is M/s Capt. Rakesh Gas Service, Mathura, Uttar Pradesh. Consumer number - 15370. I have read the articles about the RTI activist Mr. Garg, who has got reply from oil companies that there is no waiting period of 21 days for booking of gas cylinder. However, my gas distributor still insists that he will not book cylinder until completion of 21 days. Worse, this distributor takes into consideration the 21 days from the date of delivery (leave alone the date of billing) of the cylinder to the house. Still worse, they take more than 15 days to deliver a cylinder from the date of booking after giving repeated reminder. In December 2009, I booked the cylinder on December 8, 2009 and till December 26, 2009 there was no planning from the distributor to supply the cylinder. After that I went to godown and collected the cylinder. And again in January 2010, I booked the cylinder on January 20, 2010 and still I have not received the cylinder. I request the appropriate authorities to look into such matters and advice gas companies to properly monitor and issue guidelines and also to initiate strict action on such gas agencies.

I SURESH KUMAR GOT A CONNECTION FROM SAI INDANE GAS AGENCY PAYAKARAOPETA VIZAG DIST,THIS AGENCY DOES'NT BOOK GAS AND GIVE PRIORTY NUMBER,50 PERCENT OF THE LOAD IS DIRECTLY SOLD IN BLACK MARKET,WHEN WE ASK HIM , HIS GOONDAS ATTACK US .

WE COMPLAINED TO IOC OFFICIALS,BUT THEY IN RETURN INFORMED THE AGENCY OWNER OUR DETAILS.HIS GOONDAS CAME TO OUR HOUSE AND ASSULTED US,

THIS IS HOW THE OFFICIALS OF IOC IN VIZAG ARE BEHAVING,SAI GAS AGENCY PAYAKARAOPETA IS MOST WORST AGENCY IN HISTORY OF GAS DISTRIBUTION

I am a Customer of Indane Gas for the past 8 years. I have my regular supply for M/s. Mahaganapathy Agencies/Jawahar Nagar, Chennai - 82 with customer No. 27675. I have registered for second cylinder during the month of Oct'2009 with Running Sl. No.6480 with my Gas Agency. Before Pongal I received a call from M/s. Mahaganapthy Agencies/Chennai, stating that second cylinder was alloted in my favour, please come earlier to pay the deposit of Rs.2080/- (Rupees Two Thousand and eighty only)

I went on 16.01.10 to the Agencies to deposit the amount, that time only they advised to bring all the particulars i.e., the Registration Letter, Subcription Voucher, copy the address proof, copy of the Identification Proof and the regulator of the Cylinder along with the intimation letter. I said that I have not received the intimation letter however I received a call from your side that I had been alloted second cylinder. They replied to bring the letter that have been posted in my favour. After that I went 4 times stating that I have not received the letter, whenever I go by 9.00 a.m. they will say that Manager have not come or the other lady who is looking after the work will come late. I regularly wait till 09.45 a.m in vain and move. I have lost my Subscription voucher, so I have produced an affidavit also.

On 22.01.10 once again I went in the afternoon to the agency for the above purpose. They replied that Mr. Khan have went for Lunch and he will be back after one hour, so I taken the cell number of Mr. Khan and called over is mobile and requested him that I have received the letter of intimation, however I assured them that I will produce the same If I received. No proper response from the other side. In the Agency office they showed that intimation letter have already been posted.

On 23.1.10 again i went to the agency for the same process, i met mr. Khan (this is sixth time within 10 days) he showed that registed that the letter was posted only on 21.01.10. so go to the post office and collect the letter from the postman and come along with letter for the deposit. Then I en-quired that I have received the phone call on 12.01.10, whereas the letter was posted on 21.01.10, within these i have reached your office more than 5 times, no proper response is given. I told them that I also employed in Govt. Enterprises (Railways) I cannot regularly for the same purpose, so please give me the complaints No. One Mr.Khan who is the manager told to co-worker to note my number and threaten me that I won't my second cylinder in future. I am a Railway employee i cannot go regularly for the same cause has i have to be in person for verifications. The people who deals with public should have some ethics and education background to move with the society.

I bring this worst incidents to your kind knowledge to look into the matter and do the needful to me.

Awaiting for your reply.

HI..
ON 27TH JANUARY 2010,AT 9 AM..I WAS ON THE DELHI ROAD PAKBADA..I GOT INTO INDIAN OIL CORPORATION'S khwaja PETROL PUMP,PAKBADA,DELHI ROAD MORADABAD (UP).I SAID TO FILL 800 RS. SIMPLE PETROL..AT THAT TIME METER WAS SHOWING 58.50 RS..I ASKED IT TO MAKE ZERO BEFORE FILLING..HE SAID IT'S A OLD MACHINE ..MAKING IT TO ZERO IS NOT POSSIBLE..THEN I SAID OK..COUNT FROM 58.50 RS ONWARDS AND FILL UPTO 858.50..HE SAID VERY WELL..AND THEN HE STARTS FILLING..AND FINALLY STOPS THE MACHINE AT 800..I WATCHES EACH AND EVERY PULSE OF METER AND HE STARTS FILLING PETROL IN OTHER VEHICLES..HE SET THE MACHINE AT ZERO IN OTHERS ..I GOT SHOCKED AND FEEL WIERD..IS THERE ANY DIFFERENT RULE FOR 2 WHEELERS AND 4 WHEELERS..AND WHEN I COMPLAIN IT ..HE SUDDENLY CHANGE HIMSELF INTO A DIFFRENT MAN..HE SAID I ALREADY MAKE ZERO FOR YOURS TOO...THEN HE KEPT ON ARGUING THE SAME THING..I WENT TO MANAGER..AND THE LANGUAGE HE USED..WAS AMAZING..HE SAID " DO WE HANG HIM FOR THIS".THEY ALL MISBEHAVED WITH ME FOR THIS ..I GOT FRUSTRATED BY THIS TYPE OF CHEATING .
PLEASE LOOK INTO THE MATTER.

MANOJ KUMAR GAUTAM
[protected]

There is some scam running by Domestic INDANE (INdian oil Gas service station Dealers on Gas Supplied on printing cylinder weight THE CYLINDER WEIGHT ON CYLINDER IS ENGRAVED AS 16.9 KG again PAINTED WEIGHT is printed with black paint as 15.1KG ,I HAVE TAKEN GAS Supplied as 29 kg cylinder but after using the Gas on finishing the Cylinder Weight found to be 18.3 Kgms. which means that on evry fill the dealer is selling approx. 3 Kg less gas on each cylinder because we weigh only on receipt and not on empty cylinder, kindly arrange to check the scam going on ..... Ihave Consumer no 25650and 31717 with m/s K2 International address:255-A Pocket N ,Sarita Vihar NEW DELHI 110076, TELE NO.[protected],