Indian Oil Corporation [IOC] Complaints & Reviews

To :- M/s Indane Gas

Dear Sir,
Your agent for gas cylinder supply United Gas Agency, Rajendra Nagar, Sahibabad, Ghaziabad(U.P) has given the following nos.
[protected]/2630846/2898061 for booking gas refill. It is common phenomena that for booking a refill we have to try continuously
for 15-20 days,.... Since last 4 days I am trying , some times telphone no. are busy & some times they are not picking up the phone.
My consumer No. is 3264376 for your reference please.

My gas agency is Evergreen Gas Agency, Shop No 6 ,Shopping complex,
Gulabi Bagh. DELHI-110007.
Their Phone Nos are
[protected] &
[protected]
I am trying since morning but no one picks up the phone.

Hi!

THIS MAIL IS SPECIFICALLY FOR THE NOTICE OF INDANE GAS REGIONAL OFFICE MANAGER (IF AT ALL THEY CARE FOR IT) .

MY Consumer no for Indane LPG gas is 26073, add- 176-G, mayur vihar, pocket -IV, phase-I, delhi. My service provider / agency is TANUSHREE GAS AGENCY, Acharya niketan Mkt, Pocket IV, Mayur Vihar. Ph no[protected].


Am hereby writing this complaint because I've finally thought of not reconciling with the situation. Firstly I would request the authorities to check and question the agency as to why do they keep their telephone busy by putting the receiver down ( this has been confirmed by me and I also had put back the receiver on the cradle so that they feel ashamed of their act) .It was because of this act of theirs that I had to buy a cylinder in BLACK last month.Finally i got a cylinder booked on personally visiting them. Now the second complaint is that I took only 1 cylinder out of my quota of 2 in a month in Jan. When asked for a fresh booking today ,4.01.2010 , they simply refused saying that I can't do that as the 21 day margin was not over. I fail to understand two things
1. where has this 21 day margin come from?
2. This is the 1st booking of Feb , so how can it be related to bookings of Jan, even if it was so I had not taken the second cylinder in Jan , so what did they do to it?
3. What will a person do in case the cylinder empties in 15days?????????? if this is the attitude of the agencies ?

I would certainly request some action against them or else I'll have to lodge a case in consumer forum against the company and agency for mental harassment and duty negligence in a weeks time .

Worst service & supply of Gas in the name of Shivanika Enterprises the Dealer of Indian Oil Company. All the times the phone remain busy or not eager to pickup the phone. The Online phone is not working. Moreover it is useless. The Agency did not keep the track record of the gas booking. It is disgusting that the Indian Oil has appoint such a Worst distributor. Whereas other distributors are supplying the gas regularly. The Employyes remain busy on personal talk so that no body can able to get the phone line. Sometimes the phones are ringing they didnot bother to pick up the phone. It is disgsting.

Hi,

My Gas connection is with INDANE Gas Agency (Agnihotri),sector-37,Noida.They have supplied me the cylinder with the water inside it.
The Gas run for just 6 days.We complained to the Agency and their engineer checked and found that their is water inside it.Ther delivery boy(Manish) came and charged Rs 130/- against the replaced cylinder.They said we can deduct the water weight only.

This is just a tip of the corruption of these delivery man.

I am an Army soldier serving in H.P. My family is staying at RZ-C1, Gali No 13, East Sagarpur, New Delhi - 46. I am having indane gas connection (consumer No 18712) with Neelkanth Gas Care, G-1/12, Vashisht Park, Opp Janak Cinema, Pankha Road, New Delhi - 10 who is the distributor of that area. My family is trying to book gas on given phone by the agency over 15 days but there is no response over phone from them neither they pick the call nor any response from them. My family also visited the gas agency twice but their shop remain closed.

May I request you to kindly look into the matter and direct your distributor to answer the call of the customers and set their system for booking of gas over phone.

Thanking You,

AK Bali
RZ-C1, Gali No 13
East Sagarpur
New Delhi - 46

Mob - [protected]

I am consumer of Indian Oil Gas under Consumer No. T-655 with dealer Trimurthi Gas Service, I could not lodge the refill complaint on any of their given phone nos. as either the nos. keep in ringing nobody responds or not available every time. Since I could not go personally to their godown to book the refill the only way left with me is phone. I am facing this problem since many years with this dealer no improvement. I expect by submitting complaint through this website some sort of relief for my grievance.

SIR

My LPG gas connection No. is Riju Dutta 13501 at Pragjyotish Gas Agency , Dispur G.S.Road, Guwahati-781006. But thier service is very poor and they have been doing illegal services towards the coustomers. Today also their all mobile and telephone nos are not responding. There is no parking area in the gas agency campus of Pragjyotish gas agency.They does not follow the proper guidence in connection with gas booking and delivery timings.

Please investigate the matter and request to do the needfull urgently because i am the not only person for which suffering a lot, the whole consumers are suffering but there is no alternative.

My ailing mother is being put through lot of hardship by the Indane dealer at Parakode (Poornima gas agency,Parakode.)The refill was booked on 21/Nov,till date she has not received it.Inspite of her health, she has been to Poornima gas agency several times and was assured it will be delivered next day.On each of those instances my mother has to carry the empty cylinder to the main road,only to see the truck drive pass without stopping.They do not answer the phone & very arrogant in person.They are selling the cylinders in the black market while leaving the genuine customers in trouble.We hope necessary action will be taken on this issue.

Aarti flames service is not satisfactory, they will not dispatch the cylinder at said time, my cylinder was empty on 24 jan 2010, i have called to aarti flames to book the cylinder they told me call after 29 jan 2010, if my cylinder was empty on 24jan, why i will wait for 29th jan, this is not the first time, they are not behaving and attending us properly. always says that their is shortage of cylinder, so many people is in the que??
if they have any function at home than they will arrange 50's of cylinder.
please take some action at the earliest

Sandeep katyal
Agency- Aarti flames
Agency is in faridabad. haryana
Consumer Code 33883
M [protected]

Consumer No.2624 booking date 17.01.2010,(booked after 21 days of delivery), S.No. 339, Indane dealer-Vaishali gas, Saguna More, Danapur, Bihar, Gas not supplied till now 02.02.2010

My customer no. TSV-1175
I booked my cylinder on 0912010 but it is still not supplied
so there is lots of crisis of gas in the home kitchen
so please take some strict action against supplier
which is SITA GAS COMPANY
My address is 30,INNER CITY , RING ROAD ,AGRA
my phone no. is[protected]

Dear sir,
I booked my cylinder dated 26/12/09, my consumer no. is S/37473 on Rajasthan Rajya Sahkari Krye Vikre Sangh Ltd,Bhawanisingh Road,Jaipur.I have not received my LPG booked cylinder. I phoned so many times, even I personally went to Agency, but still I have not received cylinder after 33 days. It is not first time, I am facing same type of problem last one year. Every time service provider said next time we will provide the cylinder on same day when you required.

kindly help me in this matter.
thank you

Arun Kumar Tripathi
Consumer No. S/37473
Contact No. - [protected] / [protected]

Respected Sir,

I, Karam Chand R/o 7121, Mandi Ghass, Pahari Dhiraj, Delhi-6, Customer No.- 4571-S booked for refill gas cylinder for last 5 or 6 days on Telephone No.[protected] / 23543807 / 23519192 with M/s Khan Enterprises, Code No.-107224, 1407, Block, SP Mukerhjee Market, Rani Jhasi Road, Jhandelwalan, New Delhi-110005. But from morning to evening the above telephone engaged or if telephone bell is going on, but no one responded from above gas agency.
On 30.01.2010, my son personally going to above gas agency for booking of refill gas cylinder about 11.00a.m. but the staff of above agency not booked and saying that after 21 days of last delivery we can booked. I requested that there is no rule for booking refill gas cylinder after 21 days. He says that go to Indian Oil Head Office and they are booked your gas cylinder before 21 days.
Sir, please let me know whether there is any rule for booking of refill gas cylinder after 21 days, if not, than please instruct the above gas agency not to behaved in rudely manner with there customer and booked my gas cylinder before 21 days, under intimation to me.

KARAM CHAND
GAS CONNECTION NO. -4571-S
MOBILE NO.-[protected]
E-mail : jainkrsanjay.[protected]@gmail.com

Dear Sir,

I would like to draw your kind attention about Gopal GAS Agency B 4 /47 Yamuna vihar Delhi -53

I booked my cylender and got 1 kg less Gas, when I visited there I have seen with my eyes the local labour of the agency were having so many Indane seals in their pocket and opening the wxisting seals

Please look in to this matter

my number is [protected]

my son Anil K Palhas gass connection from Arki,HP, SV No.932945, customer No.745, he got it transferred to Gurgaon where he is residing now which was done vide TV No.[protected]. In the Transfer voucher Anil K Pal has been named as 'Ajit K Pal'.To get the correction i went to the Incharge of the Civil Supplies Corporation, Arki who told that there is no software to do name correction so he did it manually but in the computer it remained Ajit. I again contacted Fiedld Officer of the IOC at Shimla who is looking after the area, he re-iterated that there is no software to make corrections and the name will remain as it is but the Gas Supplier at Gurgaon will give you new connection on the basis of TV and then the name will be corrected there since the Ciil Supplies Corp. office Arki has verified it. But the Mata Sheetla Gas Service at Gurgaon refused to give the connection because of the name error in the database. It is surprising that the such a reputed and huge organisation is harassing the customer for none of their faults. Will you please help to get the name corrected or issue directions to the Mata Sheetla Gas Service, Gurgaon to issue gas connection since the correction of name has been verified by the previous Gas Agency.

Dear,sir/madam.
I would like to bring to your kind notice that I have a Policy with LIC vide no[protected] dt.10/02/1994.and monthly premium of Rs 162/= is being paid duly deducting from my salary account.
I hope that the above policy may likely to mature in the month of 10th, February 2010.
Accordingly I requested my employer (IOCL)Mathury Refinery.to stop recovery towards LIC premium from F EBRUARY 2010.
I request you to kindly confirm whether the policy has been matured let me know as early as possible.
Your Faithfully.
Arabinda kumar Mistry.
policy no[protected].
Civil maintenance,Estate office.
IOCL. Mathura Refinery.
Mathura Refinery Nagar.
Mathura,
UP.

I am a consumer of Indane Gas Services and have a connection at Alisha Gas Service, Amritsar. I got my gas cylinder delivered at my home after 13 days of booking and this time again it over a week refilled cylinder has not been delivered yet. So i want to book a complaint against Alisha Gas Service, Amritsar for its Poor Services.

Dear Sir,
I am a LPG Indane Gas customer with mettur Gas agency, METTUR DAM .,SALEM DISTRICT and my consumer number is 23634. I have booked for a refile on 20th JAN 2010 over phone. They replied that they will Distribute with in a week. But after weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them on 29th JAN 2010.. In person I explained the things to the agency and my 2 cylinders are empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad. Now we are searching for other option that where the services is good. This is the think not only happen for me but all METTUR gas agency consumers. Please take necessary action.
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Respected Sir,

I live in patna (Bihar) , i have taken connection of your franchise SUBH CHANDANI GAS AGENCY,B.M DAS ROAD , patna- 800004.His service is very bad, he books gas after 15 days of last delivery, and after that he tkes 20 to 25 days more time for the delivery of the gas.His venders and other staffs selling gas in the open market to hotels and retaurants, The agency is do nothing on complaints.His argument is shortage of gas and less supply from the company.
But the service of other agencies of the city is good. Sir, I hope u understand our problem , and take some strict action against this agency.

Thanks