Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,

Re: Abnormal delay in LPG supplies

I am a consumer having Consumer No.6286 of Indane Gas under the dealership of Fancy Cook of 3/1, Sadhan Hari Mukherjee Road, Behala Kolkata, West Bengal 700034 and booked for refill Cylinder vide Order No. 5994 Dt 11 Jan 2010 and till date we have not received the refilled Cylinder. It is being done that a new cylinder booking is registered after 21 days from the date of delivery of last cylinder and will get the new one another 21 days after. I enquired today i.e. 28 January, 2010 for my new refill over telephone when they said that another 10 days will require to deliver the said cylinder. It is amazing and I do not know how a family can manage their cooking by a cylinder for such long days. I want to brought this to the notice of appropriate indane authorities for looking into the matter and do the necessary remedy immediately.

From
Mr.P.Moseskani
3/19, East, West Quarters
Kannirajapuram - 623135
Kadaladi Tk
Ramnad Dist
Tamil Nadu
Cell : [protected], [protected]
Ph :[protected]

Sub : complaint about the bad delivery service of chandran gas service – indane
distributors


Dear Sir,

My Customer no is 3720 I have booked to get refill gas cylinder in 04.01.2010. But cylinder could not delivered upto this date. I have met the indane distributor directly and with phone conduct in many times and I also informed the field officer & chief Area Manager but nobody concern my request. So I feel worry physically and mentally by this bad delivery service
Sir I request you that to concert my request and take action to get refill cylinder quickly

Thanking you

The distributor code : 132995
Distributor Name : Chandran Gas Service,
TELC Complex,
Mudukulathur post,
Pin - 623704
Ramnad Dist,
Tamilnadu
Ph: 04576 – 222411
04576 – 221245
cell : [protected]

We booked LPG through Indane oil online services on 2/01/2010, till now we have not received the LPG cylinder,.
on enquiring the dealer, M/s Rainbow Gas Services, sector 29, Faridabad we were told that we donot take any responsibiltity of online booking, whereas online information was given by them to us.

This is for your information & necessary action

Thanks & Regards,

Amit Dhar
Connection No R13764
Mobile No -[protected]

my consumer is 25650 and 31717.agency name K2 international sarita vihar new delhi.my gas cylinder was not proper weight and agency print weight 15.1kg and company print 16.9kg but actual weight is18.350kg.

I bal krishan kaushal residing at vishnu garden new delhi 110 018 have a LPG connection with indian oil gass our nearest distributor M/s Prajyoti Enterprises Vikas puri Keshopur Village Delhi 110 018. i am facing a problem to book my cylinder every month i am working left home early in morning & come late mostly i book my cylinder over phone. since last one year our gass agency almost change phone nos or held up phone i don't aware about this.but unable to book cylinder on time and nor our gass agency inform us about change of phone no

let me suggest how this problem could be solve asap.

best regards
kaushal

Resepected Sir,

I have an indane gas connection at Sahakari Upbhokta Kendra, 22 Godown- Jaipur (Raj.)
since last two years i was not able to get delivery from above said center due to my transfer from this city. Now i have contact there, they said that your connection have been closed and advised to contact with Mumbai office.
What can i do in this regard please suggest me and oblige.

Thanking you.

Jagmal Singh Yadav

I Lt.col Dr. K B Reddy an retired Army Officer here by brings to your kind notice that on 23rd of Jan at 9:30 am I had filled petrol for Rs. 500 from the IOC retail outlet (Sita Logistics) located near Monda Market in Sikh Village Secunderabad 9.

Later during the day my car gave me trouble and was not starting, after thorough check up done it was found that their was water along with the petrol in the petrol tank. The bill for the same was not taken.

When we came to the Petrol pump and tried to tell our problem, the staff their was not ready to listen and told us that they are not at fault. They refused to give their owners details aslo.

Their was 2 ltrs of Water and rest was petrol, confirmed by the mechanic who in-turn serviced the car and charged us Rs. 2,000.

I request you to kindly look into the same.

Thanks & Regards
Lt.Col Dr K B Reddy
+[protected]

Dear sir,
i had booked a cylinder through anand enterprises bhimnagar ,Gurgaon dated 27 dec 2009 but till to date the cylinder is not delivered.whenever i call them they always say that the cylinder will deliver with in two days and i have only one connection at home for this i am facing problem due to this inconveinence.please take action as soon as possible.

Problem of Gas Booking & Delivery
From: Shailesh A. Gandhi
8 – Shankheshwar Society,
Behind Water Tank,
Nr.Bileshwar Temple
Manjalpur 390011
Vadodara (Gujarat) 23/12/2009



To,
Mr. Chandan Dasgupta
Executive Director (Gas)
Indian Oil Corporation Ltd.,
Scope Complex Core-2,
Lodhi Road
New Delhi – 110 003
India


Sub: Regarding Delivery of Gas Bottle (Cylinder)
Consumer No.18239


Respected Sir,
I have Gas Cylinder Connection of your respected company from many years. I have Gas connection which falls under:

Distributor:
Anjali Flames
Indane Stare distributors for IOC Ltd,(M.D.)
2M/5a,Sector-2,Bahadurpur Housinsing Colony
Kankarbagh,Patna-800020
Dist.Code[protected],SAP Code-124456
Ph.no.[protected]
Tel:


It has been observed from several months that delivery of Gas Cylinder has been worsened. I have really been frusted from the distributor. I regret to inform you that I am getting delivery of Gas Bottle after almost 45 days.

I have 2 Gas bottle but unfortunately once the bottle finishes our distributor deny to book immediately they say u must book after 21 days. Even after booking delivery of such Bottle (Cylinder) comes after 12-15 days later. I have to do follow up even after booking

Gas delivery seems to be dark.

Gas bottle falls under necessity of a common man like supply of water and electricity.

I will be highly obliged if you could do me favor and see to it that delivery shall be prompt and fast.

I booked bottle 20/01/2010 but I have still not received delivery. Please look in to matter and solve my problem.


Kindly reply on email: [protected]@yahoo.com
Tel: [protected];[protected]


From: Amardip Kumar
Near BIDS&I
Gandhinagar
Kankarbagh
Patna-800020

Dear Sir/ Madam

I am the consumer of Indian Gas Ltd. my name is Meena Arya my consumer no is 21409 and my gas distributers name is sai sewa enterprises and his code no. is 861429. I have a problem that i had been booked my gas from 21/01/10 and still I don't get my delivery on time. I am very suffering of this problem, either they are not picking the phone and always get that engaged its very difficult to me and my family to buy a food daily. Kindly help me i will be very thankful to you.

Meena

last time i booked gas for refeil 30-12-09 and hocker delivered gas on[protected] as per card.
when i next time go for refile after 21 day's as per INDANE agency on 24-01.2010 so they told me your gas refiling on 29/01/10 ,i asked to them why so he said me your delivery date is 8-01-10.
i want ask who is responsible for these type problem , for my late booking and they also said gas delivered after 10 from refile date.

I am very sorry to say we are facing much problem due to this type of service and it is regular happening with indane gas agency

My GAS AGENCY NAME ---Rewa Gas Agency,Near Gayatri Mnadir
Rewa(m.p.[protected]
Distributor code is[protected]

Consumer No. is---24078
Consumer Name is---Mahesh Nigam
Collectorate NIC,Rewa(m.p.)
Mob.---[protected]

i am customer with AVTAR FLAMES CENTRE at LUDHIANA i visited their to got my regulator replace which was given to me by ARUN GAS AGENCY(which is not in practice this time and is closed) my conection was shifted to AVTAR FALMES CENTRE , earlier once i already got replace my regulator due to fault from ARUN GAS AGENCEY.now again it is leaking when i visited to the new agencey he refused to replace the regulator because its no is not on the s.v.in actual it is not possible because the first regulatr has only no on the s.v. but they never put the replaced regulator no on the s.v.

what should i do pl do the need ful

consumer no. AT26678
kulvir singh hunjan
[protected]

Anand Gas Agency, Rly Road, Gurgaon is not able to meet in supplying LPG on consumer demand. They take minimum 20-25 days in deliverying LPG after booking whereas it available from their delivery hawkers openly on payment of additional amount of Rs. 100-150 per cylinder. Request company to look into and warn the agency against mal practice.

my humble request to the concern authority, KIndly note, the IOC really ensure that all the cylinder to be sealed before it leave the installation but it failed to notice that the leakproof washer are there inthe cylinder and proper fintness of the same before sealing the cylinder.

Many time we notice the smell and ask the delivery man to check and on he found that there is no washer immediately he changed. On recent incident he delivered the cylinder with seal the next day when we connected to the stove and while it off our neighbour brought to our notice the smell of gas and when we checked it the same washer is missing in the cylinder. The agent delivery boy comes and replacedthe cylinder.
Why the IOC should not make a full proof system of such incident and even any body physically checked it can be observed the washer is inside or not.

While sealing the cylinder why not the IOC to ensure the above fault. More over the IOC make ensure that all it emergency number printed on the deliver slips to be worked and the customer should not be responded .The mobile numbers are not responding but we understood only the known numbers of the mobile user is responded.[protected]/[protected]/[protected]

regards
raghavan

My consumer No is - B-11790 I have booked my LPG on 11/01/10, with Baghajatin Gas booking Centre , Patuli , till date I havent received my cylinder . while booking they said they will provide in 7-10 days . Till date (25/01/10) I am waiting for the LPG. When called up they cannt give a date of the delivery.there is an abundance supply of LPG but dealers make it a point to harras the customer.

Repeated delay in supply of gas cylinder

I am a consumer of Two Gas Cylinder of Indian Oil Corporation Of India through your authorized agency M/s.Vinay Indane, Indian (Adhoc), Gajanan Maharaj Road,
Gajanan Complex, Shop No.05, Garkheda, Aurangabad. (Maharashtra[protected], 2442756


I have done booking of gas cylinder on[protected], but I did not receive my Gas cylinder till today. I made an enquiry to the Agency for which I did not receive a proper reply. So I made an enquiry through Phone to agency but they not attending my phone till today morning & told that your house door is closed when delivery boy reach at you home. But this is not correct, no one came to my house.

The same problem has happened to me earlier. This leads me delay in booking my next cylinder, causing lot of inconvenience. That guys are more arrogantly treated with customer.

Also note that they don't bother about this complains & they told go where you want.

I hope that any one should take action against this agency holder.

Daithankar Girish Nagorao
Consumer No. 5207
My Cell No.[protected].

Sir
I am the customer of Indane Lpg distributer Baba gas agency of Akbarpur of Ambedkar nagar district o[censored].P. My customer no.is 9499 and SV no.is 1347425. I have booked the Lpg for home delivery at 11.01.2010 of booking no.of 2813 but till now i have been not delivered the same. due to artificial shortage of gas the agency behaves the same in past.

My consumer number is PJ26955 for indane gas and detail of Gas dealer is as follows: Paramveer Gas Service, S.C.F. 95 Rose Garden, Market, Bathinda, Punjab, Phone number[protected], 2236999. I booked for my gas cylinder on 07.01.10 to this gas dealer and they told they shall deliver the cylinder within 7 days. But till date( i.e. 24.01.10) they have not delivered the gas cylinder. Most of the time they dont respond even the phone rings. After repeated try when they lift the phone, they assure me the cylinder shall be delivered within a day. But till date they are not bothered to deliver the gas cylinder. Request for immediate resolution to my complaint.

respected sir,
i mrs s.r.jawade having LPG connection of indane (indian oil) our gas agency name is m/s karuna gas agency (INDANE DISTRIBUTOR) plot no 32,surendra nagar nagpur-440015 my consumer no is KG-26604.The complient is so serious that big accident can happen as the gas cylinder is leake from the main outlet (main pin is damage) when plastic cap is taken out and inspite of frequent reminder/complaint this gas agency people are tacking so casually and not giving replacement it is very dangerious to keep that cylinder inside the premise i request your self to please take this matter seriously and on priority as matter of fact the agency people are very much rideculious/casual one more complaint is that they are intrested in giving the cylinder in their chain net work with extra amount and the person those who are by procedure appling the number they are not getting the cylinder i can give you hundred of complaint regarding this type from this agency is this the procedure of our company to give service to the costumer and end user as every costumer are not awair of complaint procedure hence pls help to solve this problem most urgently before any big casuality happen and have some check on gas agency to avoid further complication and other leagel action

I have made a booking for refill on[protected] but have not been delivered a refill till today. this is not the first time that such an incident is taking place . my last four records illustrate the whole story.
dt. of booking 31-01-09 delivery on 06/05/09
21-06-09 10-07-09
01-08-09 24-09-09
03-11-09 hope to be done in calendar year 2010.
plz do the needful.
consumer 15900
dealer : Tushar gas agencies hazaribag jharkhand