Indian Oil Corporation [IOC] Complaints & Reviews

Problem of Gas Booking & Delivery
From: Shailesh A. Gandhi
8 – Shankheshwar Society,
Behind Water Tank,
Nr.Bileshwar Temple
Manjalpur 390011
Vadodara (Gujarat) 23/12/2009



To,
Mr. Chandan Dasgupta
Executive Director (Gas)
Indian Oil Corporation Ltd.,
Scope Complex Core-2,
Lodhi Road
New Delhi – 110 003
India


Sub: Regarding Delivery of Gas Bottle (Cylinder)
Consumer No.18239


Respected Sir,
I have Gas Cylinder Connection of your respected company from many years. I have Gas connection which falls under:

Distributor:
Anjali Flames
Indane Stare distributors for IOC Ltd,(M.D.)
2M/5a,Sector-2,Bahadurpur Housinsing Colony
Kankarbagh,Patna-800020
Dist.Code[protected],SAP Code-124456
Ph.no.[protected]
Tel:


It has been observed from several months that delivery of Gas Cylinder has been worsened. I have really been frusted from the distributor. I regret to inform you that I am getting delivery of Gas Bottle after almost 45 days.

I have 2 Gas bottle but unfortunately once the bottle finishes our distributor deny to book immediately they say u must book after 21 days. Even after booking delivery of such Bottle (Cylinder) comes after 12-15 days later. I have to do follow up even after booking

Gas delivery seems to be dark.

Gas bottle falls under necessity of a common man like supply of water and electricity.

I will be highly obliged if you could do me favor and see to it that delivery shall be prompt and fast.

I booked bottle 20/01/2010 but I have still not received delivery. Please look in to matter and solve my problem.


Kindly reply on email: [protected]@yahoo.com
Tel: [protected];[protected]


From: Amardip Kumar
Near BIDS&I
Gandhinagar
Kankarbagh
Patna-800020

Dear Sir/ Madam

I am the consumer of Indian Gas Ltd. my name is Meena Arya my consumer no is 21409 and my gas distributers name is sai sewa enterprises and his code no. is 861429. I have a problem that i had been booked my gas from 21/01/10 and still I don't get my delivery on time. I am very suffering of this problem, either they are not picking the phone and always get that engaged its very difficult to me and my family to buy a food daily. Kindly help me i will be very thankful to you.

Meena

last time i booked gas for refeil 30-12-09 and hocker delivered gas on[protected] as per card.
when i next time go for refile after 21 day's as per INDANE agency on 24-01.2010 so they told me your gas refiling on 29/01/10 ,i asked to them why so he said me your delivery date is 8-01-10.
i want ask who is responsible for these type problem , for my late booking and they also said gas delivered after 10 from refile date.

I am very sorry to say we are facing much problem due to this type of service and it is regular happening with indane gas agency

My GAS AGENCY NAME ---Rewa Gas Agency,Near Gayatri Mnadir
Rewa(m.p.[protected]
Distributor code is[protected]

Consumer No. is---24078
Consumer Name is---Mahesh Nigam
Collectorate NIC,Rewa(m.p.)
Mob.---[protected]

i am customer with AVTAR FLAMES CENTRE at LUDHIANA i visited their to got my regulator replace which was given to me by ARUN GAS AGENCY(which is not in practice this time and is closed) my conection was shifted to AVTAR FALMES CENTRE , earlier once i already got replace my regulator due to fault from ARUN GAS AGENCEY.now again it is leaking when i visited to the new agencey he refused to replace the regulator because its no is not on the s.v.in actual it is not possible because the first regulatr has only no on the s.v. but they never put the replaced regulator no on the s.v.

what should i do pl do the need ful

consumer no. AT26678
kulvir singh hunjan
[protected]

Anand Gas Agency, Rly Road, Gurgaon is not able to meet in supplying LPG on consumer demand. They take minimum 20-25 days in deliverying LPG after booking whereas it available from their delivery hawkers openly on payment of additional amount of Rs. 100-150 per cylinder. Request company to look into and warn the agency against mal practice.

my humble request to the concern authority, KIndly note, the IOC really ensure that all the cylinder to be sealed before it leave the installation but it failed to notice that the leakproof washer are there inthe cylinder and proper fintness of the same before sealing the cylinder.

Many time we notice the smell and ask the delivery man to check and on he found that there is no washer immediately he changed. On recent incident he delivered the cylinder with seal the next day when we connected to the stove and while it off our neighbour brought to our notice the smell of gas and when we checked it the same washer is missing in the cylinder. The agent delivery boy comes and replacedthe cylinder.
Why the IOC should not make a full proof system of such incident and even any body physically checked it can be observed the washer is inside or not.

While sealing the cylinder why not the IOC to ensure the above fault. More over the IOC make ensure that all it emergency number printed on the deliver slips to be worked and the customer should not be responded .The mobile numbers are not responding but we understood only the known numbers of the mobile user is responded.[protected]/[protected]/[protected]

regards
raghavan

My consumer No is - B-11790 I have booked my LPG on 11/01/10, with Baghajatin Gas booking Centre , Patuli , till date I havent received my cylinder . while booking they said they will provide in 7-10 days . Till date (25/01/10) I am waiting for the LPG. When called up they cannt give a date of the delivery.there is an abundance supply of LPG but dealers make it a point to harras the customer.

Repeated delay in supply of gas cylinder

I am a consumer of Two Gas Cylinder of Indian Oil Corporation Of India through your authorized agency M/s.Vinay Indane, Indian (Adhoc), Gajanan Maharaj Road,
Gajanan Complex, Shop No.05, Garkheda, Aurangabad. (Maharashtra[protected], 2442756


I have done booking of gas cylinder on[protected], but I did not receive my Gas cylinder till today. I made an enquiry to the Agency for which I did not receive a proper reply. So I made an enquiry through Phone to agency but they not attending my phone till today morning & told that your house door is closed when delivery boy reach at you home. But this is not correct, no one came to my house.

The same problem has happened to me earlier. This leads me delay in booking my next cylinder, causing lot of inconvenience. That guys are more arrogantly treated with customer.

Also note that they don't bother about this complains & they told go where you want.

I hope that any one should take action against this agency holder.

Daithankar Girish Nagorao
Consumer No. 5207
My Cell No.[protected].

Sir
I am the customer of Indane Lpg distributer Baba gas agency of Akbarpur of Ambedkar nagar district o[censored].P. My customer no.is 9499 and SV no.is 1347425. I have booked the Lpg for home delivery at 11.01.2010 of booking no.of 2813 but till now i have been not delivered the same. due to artificial shortage of gas the agency behaves the same in past.

My consumer number is PJ26955 for indane gas and detail of Gas dealer is as follows: Paramveer Gas Service, S.C.F. 95 Rose Garden, Market, Bathinda, Punjab, Phone number[protected], 2236999. I booked for my gas cylinder on 07.01.10 to this gas dealer and they told they shall deliver the cylinder within 7 days. But till date( i.e. 24.01.10) they have not delivered the gas cylinder. Most of the time they dont respond even the phone rings. After repeated try when they lift the phone, they assure me the cylinder shall be delivered within a day. But till date they are not bothered to deliver the gas cylinder. Request for immediate resolution to my complaint.

respected sir,
i mrs s.r.jawade having LPG connection of indane (indian oil) our gas agency name is m/s karuna gas agency (INDANE DISTRIBUTOR) plot no 32,surendra nagar nagpur-440015 my consumer no is KG-26604.The complient is so serious that big accident can happen as the gas cylinder is leake from the main outlet (main pin is damage) when plastic cap is taken out and inspite of frequent reminder/complaint this gas agency people are tacking so casually and not giving replacement it is very dangerious to keep that cylinder inside the premise i request your self to please take this matter seriously and on priority as matter of fact the agency people are very much rideculious/casual one more complaint is that they are intrested in giving the cylinder in their chain net work with extra amount and the person those who are by procedure appling the number they are not getting the cylinder i can give you hundred of complaint regarding this type from this agency is this the procedure of our company to give service to the costumer and end user as every costumer are not awair of complaint procedure hence pls help to solve this problem most urgently before any big casuality happen and have some check on gas agency to avoid further complication and other leagel action

I have made a booking for refill on[protected] but have not been delivered a refill till today. this is not the first time that such an incident is taking place . my last four records illustrate the whole story.
dt. of booking 31-01-09 delivery on 06/05/09
21-06-09 10-07-09
01-08-09 24-09-09
03-11-09 hope to be done in calendar year 2010.
plz do the needful.
consumer 15900
dealer : Tushar gas agencies hazaribag jharkhand

Dear Sir/Madam,


I am Mr.S.Kuttalam, a LPG gas consumer, dealing with M/s
Pattammal Gas Agencies, Indane Distributors, Mudichur Road, West
Tambaram service, who are the distibutors of my area.My consumber
No.is 55458 under the category Domestic-Single. I requested for an
additional cylinder (Double Cylinder) on this connection for my
immediate personal demands. I registered for this transfer on
17/09/2009 with Transfer Suscription Voucher No.[protected]. I have
not received any response regarding this from Patammal Agencies for
the past 4 months. I have been provided with the first supply of
cylinder and after that, the addiional supply gets very delayed.

It is also observed that the delivery of gas cylinders are also
worstened.I regret to inform you that I am getting delivery of Gas
cylinders after almost 45 days. I have to do follow up even after
booking for almost five times.


I kindly request you to look into this and curb the problem at the earliest.

Expecting your response.

Thanks and regards
Kuttalam.S

In our family, there are 2 gas connections, one for me & my family and the other one is for my parents. My parents are aged & for them food is separately cooked as their diet as per the diet chart made by doctor. In winter, they require hot water for washing hands, taking bath etc. As a result, rate of consumption of gas cylinder is more and in a tune of one cylinder/20 days in an average.But it is a regular feature that cylinder is delivered after 10 -14 days from the booking date. The gas dealer, M/S Kitchen Queen ( Address: 259, C.I. T Road Kolkata -10) has made a self styled rule of booking where booking is only possible 21 days of delivery. This always results in non- availability of gas for cooking & other abovementioned activities.

This is pertinent to mention, that during the visit of Indian Oil gas Inspector it has been checked from him that whether any such rule is in vogue & it is has been clarified by him that there is no such rule.

Request your benign authority to look into the matter for remedial action.

Thanking you,

Yours truly,
Anirban Mukherjee
2, Kalimuddin Sarkar Lane Kolkata -10

Consumer Nos.: KQ 23558 & KQ 22045

I am using Indane gas last 10 years. My consumer no. is 17137 of
Kleen gas.26 kharvel Nagar ,Unit-111,Bhubaneswar.My residential address is plot no.EB-100,stage-1,Laxmisagar Brit Colony,Bhubaneswar,Orissa.My mobile no. is [protected].I had booked the gas on[protected] vide booking no.746.Till date they are not supplying the gas nor responding the request made by me.Rather the staffs and the Proprietor misbehaving me.Sometimes they are supplying the cylinder not having proper weight.
Please look into the matter otherwie I will do the consumer case.

Thanks.
Chandan Ku. Das Mohapatra.

I am the consumer of Indane gas (Indian Oil corporation) last 25 years I am using gas first HP gas they have problem of supply. Last 6 years I changed to HP to Indane this agency Praskash gas agency Tirur they send a letter to me pls change your connection to Vasudha Gas agency kuttippuram because they started agency in kuttippuram.

Our problem is starting they not supply gas on time every time we forced to go their office and quarreled them we got gas every time I contacted DSO or TSO to get gas under this agency consumers are suffering many problem. They given home cooking gas to Autoriksha car and other illegal parties this leads shortage of consumers not getting gas proper time. Consumers given so many complints aginst this but no action some time they given money these people no action is taken this agency

Last month their godown broken and somany cylinders lost this drama they planed because in this godwon area some refilling stations are located they taken this gas from godown and filled to small cylinders and given to autorishas

Moreover illiagal statation police and other authorities are catching cylinders of Vasudha Gas Agency but the authorities are not take action agaist the agency the catching cylinders are this agency given to illegal parties when this catching they told we don't know this is their drama.

Near kuttippuram area so many illegal gas filling stations are located in Chellor, Pazhur, Chembikkal & moodal

This agency has no telephone gas booking facility every person gone to the agency and booked they discounted the facility through IVRs booking and now online booking is going but we require them they told we have no connection with them. Suppose today we got gas they not allow to book another new one they till wait 21 days then book. I got gas 9/1/2010. I told them book new one they told after 21 days only you can book new this is new rule of Indian oil corporation.
while telephone they not taken the phone. They take the phone of their illegal sellers only today I got connecting to them then I booked new cylinders this is going on this agency this is the no one corrupted agency in Kerala.


If given a secrete inquiry u can understand they illegal activities.


Pls take necessary action

Raghaven.V.V.
Vellattu Valappil house
South Bazar
Kuttippuram
phone [protected]
Consumer No. 8494

i am the customer of indane gas and from past 1 and half month v r trying to book our lpg cylinder but they are not picking up the phone.
i even tried to use their sms service which they recently launched but i didnt got ny response till yet plz help me.
i a booked with kirti nagar indaNE GAS OUTLET IN NEW DELHI-110015
DISTRIBUTOR'S phn no is[protected]

Sir ,
I had booked Indane Gas Refill with your Gas Agecy on 13,1,2010 but the said aagency ha not supplied me the refill till date although more than 9 days have passed. Pl. help me in getting the refill immediately. The particulars of booking are given as under ;

Name of Gas Agency : Arunita Gas Agency, Sector 47- Chandigarh

My Consumer No. 10427

My booking No / Waiting List No. 3654 dated 13.1.10.

Respected
Sir


This is my 3rd e-mail to you.

Most humbly and respectfully I say that I am a "poor"
customer of Indane.My full INDANE Delar details are
M/S VAISHNAVI INDANE SERVICE
SHARMA MARKET DHURWA
RANCHI PIN-834004
JHARKANDH.

My customer details are
MANOJ KUMAR
VI-14499 c/o JAG NARAYAN BHAWAN.
HOUSE NO-> 235 ROAD NO-3
PREM NAGAR.(NEAR SHIV MANDIR) HATIA ,RANCHI.

sir problem is this above servic provider is not
deliver gas in proper time.The method is first
take entry to the customer-book(we take on[protected] ON
thear SHARMA-MARKET OFFICE,then they will deliver gas to home.
But it is on paper only.
Every time having a same problem.I have taken the coupen
on[protected] but till today ie[protected] he do not
deliver the domestic gas to my home.What i can do sir.

So consider my above problem and give permanent soln.Then
i am very very thankfull to you.
MANOJ KUMAR.
DATE[protected]
RANCHI.

Dear Sir,
My name is phool singh S/o Shiv lal Add. Panchsheel colony opp. Atlas Ram Mandir Sonipat.I am coustomer of Marwaha Gas Agency Sonipat last 8yrs My reffil book + paper missing and exchange to Marwaha gas Agency. Last four month he cant give any response to me and my documents and cant give me LPG gas cylinder. I am in trouble My Mobile no. [protected] please solve this case any enqary you call me.

Thankyou