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Indian Oil Corporation [IOC] Complaints & Reviews

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Updated: Jul 15, 2026
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5159
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Indian Oil Corporation [IOC] reviews & complaints page 565

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V
Vikash Agrawal
from Gurgaon, Haryana
Feb 8, 2010
Resolved
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Resolved

Baldeo Mathura
Sawati Gas Service is doing black market of lpg gas.

I have book a cylinder before 15th days but there are no cylinder available till now. and the workers of swati gas service is hidden from three days. they are not open the firm beacause the consumer is waiting from 16th days.

so Pls do somting.
Aug 14, 2020
Complaint marked as Resolved 
Hum ko black me cylinder chaiye.
bhaiya dilli me kise blackiye ka no de do!
hum ko urgentle chahe.
patel nagar ma
konho bhaiya hamri madad karo
tum logo ko to roz koi blackiya cylonder deta hai
madad karo
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    G
    Gurujee
    from Bengaluru, Karnataka
    Feb 7, 2010
    Resolved
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    Resolved

    Hello,

    I am not getting proper Gas services from the concerned Gas Agency of Maihar, Distt.-Satna(M.P.).
    I requested the agencies a lot of times even though I am unable to get the proper services at time.

    Please help me to solve this serious issue asap.

    Requesy you to please call me in my no ([protected]) so that I will let you know in detail about the major problems which I am facing here in Maihar.

    Thanks in advance,
    Gurujee,
    Maihar, Distt.-Satna(M.P.).
    Aug 14, 2020
    Complaint marked as Resolved 
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      R
      Rajeev Kumar
      from Mumbai, Maharashtra
      Feb 7, 2010
      Resolved
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      Resolved

      I had gone to Rampoorna Gas Agency in Meerut (Uttar Pradesh) for new connection but they refused to give the connection without gas stove when i told him that i already have 4 burner ISI marked gas stove and i really do not need new gas stoveit .then Owner clearly said this is the only one of the medium to make some good money on new connection otherwise what we get in new connection,Can some action be taken against this corrupted agencies and get the needful done for the the needy customer....

      Rgds,
      Rajeev
      Aug 14, 2020
      Complaint marked as Resolved 
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        A
        Amit Budhiraja
        from Mumbai, Maharashtra
        Feb 7, 2010
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        Dear Sir,
        My name is Amit R/o Jawla nagar, Shahdara, Delhi-32. And our cylinder booking number is 26398.
        Every time I make a call to book, first they dont pick their phone and after few regular calls from my side, they book. and Everytime they delay in delivering cylinders even more than 15 days late. and they dont handle their customers politely.
        Kindly Request you to please help me in this matter and take actions ASAP.
        Thank You,
        Amit Budhiraja
        Jawla Nagar, East Delhi, Shahdara.
        Amitji,

        You can follow very simple process to solve your problem.

        1]. Go and Complain to District Supply Officer of your area.

        2]. In Case District supply officer dosent' responde you, or refuses to entertain you complain. Ask him to register a complain against him also at Central Vigilance Commission - Delhi.

        you will get the solution of you problem.


        F.Y.I.
        CENTRAL VIGILANCE COMMISSION Satarkata Bhavan, A-Block
        GPO Complex, INA
        New Delhi - 110 023
        TEL :[protected]

        FAX : 24651010
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          V
          Virender Gupta
          from New Delhi, Delhi
          Feb 6, 2010
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          Dear sir or Madam,

          My name is Virender Gupta lives in Delhi. I have a gas connection No. 9760 from Dhruv gas Service, who is authorised to distribute LPG cylinders of Indian Oil Corp.I want to draw your kind attention towards the problem that is continuosly facing by me and my family due to non booking of LPG cylinders because of telephone nos. provided by the aforesaid gas suppliers are not working regularly.And if we have booked gas at the desired no. given by them, then also not reaching the gas even after continuous remind at the office of supplier. Also we cannot do much because the contact nos. given by the supplier as well as Indian Oil Corp. are not working frequently even the emergency nos. which are provided for emergency complaints like in case of gas leakage etc.
          I am giving the telephone no. provided by the supplier[protected], 23540370 and of Indian oil Corp. Emergency no. [protected], 23513192, 23411282 for your reference. please try the aforesaid nos. when you have spare time and then think of response.
          Even in case of gas leakage of cylinder on 05/02/2010 received by me on
          29/01/2010, ihave tired of trying calling the emergency nos together with general nos. of suppliuer. But there is no response.now i am complaining on this around 5:15 p.m. (noon) , but i have not changed my leakage cylinder till date[protected]. Now, i am tired and want to know the better way to tackle the matter.
          Sir, please see the matter i can tolerate the non boking and delay in delivery of gas, but how one can tolerate the matter relating to others'life such as gas leakage.
          Hope for positive action and reply. Waiting....
          Thanks & regards
          Virender Gupta
          Add:- 1878/140, Ganesh pura, Tri Nagar , Delhi-110035
          Contact No:[protected], 27388390, [protected]
          email id:- [protected]@yahoo.co.in

          Reg. No. (Gas):- 9760

          Details of LPG supplier of IOC(INDANE)
          Dhruv Gas Service
          site no.3, jhandewalan, new delhi- 110055
          Tel No.:[protected], 23540370

          Dhruv Gas Service / LPG Gas — Delay Delivery

          Sir, mera Cunsumer No-5005, aur Booking No-8007, Dt:[protected], hai jo ki aaj 2, pm tak mujhe gas nahi mili hai jabki mere bacche ki tabiyat kharab hai aur mere ghar me gas kal se hi nahi hai so main morning me aaj hi Gas Agency me gaya aur bola ki sir abhi tak gas nahi mili hai to staff aur manager ne kaha ki jao abhi 3, din ke baad hi gas milegi maine Complaint Book mangi to wo mere per Chillane lage aur mere sath miss Behave kiya aur Gali dene Lage aur bole ki jao jaha marji Complain kar do hume koi bhi kuch nahi kar sakta hai karan ki har Dept: me hamlog Riswat dete hai kahkar bhaga diya aur mujhe Complain Book bhi nahi di so sir plz inquary kar Dhruv Gas Service site No-3, Ranijashi Road New Delhi-55, ke Maneger per karwai ki jay aur possible ho to mujhe bhi nform karne ki kosis kare ok thankx. Mobile: [protected]
          i agree and facing same problem from same supplier.
          I agree and facing similar problem from same supplier and company.
          I also agree.
          I agree and also have similar problem from same supplier.
          I agree and want that some positive action should be taken because i am also facing similar problem from same supplier and ompany.
          i agree.
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            B
            Biswaraj Bibekananda Nayak
            from Colva, Goa
            Feb 6, 2010
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            I am a bonafied consumer of INDANE LPG bearing Consumer No.- 12910 at Sambalpur under the distribution of M/S MUNDA GAS SERVICE. I have booked for Gas cylender on 29.12.2009 bearing booking No. 3954. But till date the distributer has not issued gas cylender to me. It is very regret to say that there is mass black marketing of gas cylender occure in Sambalpur, for which the genuine customers are suffering a lot. The distributer intentionally issue gas cylender to non consumers in price. After repeated request the distributer harrashed me a lot. It is my request to cancel the lisence of M/S MUNDA GAS SERVICE to stop Blackmarketting & degradation of company immage.
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              A
              Arun Khemka
              from Patna, Bihar
              Feb 6, 2010
              Resolved
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              Resolved

              I have booked for LPG gas to our dealer RAMA GAS SERVICE, Sitamarhi (Bihar) vide their cash memo no. 3042 on 10.1.2010.
              Our consumer no. is 182.
              the system of the Gas Dealer is to book a Gas is - he books for the Gas one month after when customer receives the previous Gas & the delivery will takes aprox. 50 days latter. It means the user should consume the 14 kg. LPS in 80 days. How it is possible? In the open Black market the LPG is easily available in Rs. 500/- t0 750/- . I don't able to understand from where the in the Black Market it is availabe? If consumer becomes in need urgently for Gas why not it provided by the INDANE to deliver immidiet to those customer who wants to purchase it in Rs. 500/- instead of 320/-? to avoid the purchase of a Commercial LPG.
              After passing 25 days the Gas is not delivered uptillknow to me. My mothers age is 74 years & he is suffering from hreat dieses & dibities. It is not possible that food will be prepaired with wood firing due to the smoke of burhing of wood or K. Oil is harmfull for her.
              So, Please assist the dealer to provide the same atonce.
              Thanking You.
              Arun Khemka
              Aug 13, 2020
              Complaint marked as Resolved 
              Hi There!


              Have booked Gas 15 days back, but, yet not delivered. we are trying to contact our Agency holder M/s Shrangeri Enterprises (Gurgaon) Haryana for the complain in this regard, they are not responding well and saying that you are not only costumer for us and also their is a huge pendency for delivery. (( IS THIS FACT ???????))

              When we tried to purchase gas from their Gas Hooker, was ready to provide gas but in Rs. 550/-. when we negotiate and ask to give some discount in their rate, he replied that we have to give Rs.150 per cylinder to our Agency holder M/s Shrangeri Enterprises (Gurgaon) . and give reference that he is supplying Gas in market to Gas Refiller @ Rs. 600 per cylinder and giving us on Rs.50 less.

              After Explaining these all, we have simple question that IS THERE ANY CONTROL ON GAS DEALARS?? AND HOW CAN A MIDDEL CLASS FAMILY CAN SURVIVE IN THIS CONDITION????

              ** I Have some snap of gas Refiller, can provide you, if required by you.**

              We can request only in this regard, and needful action is in your hand.


              Thanks
              Rahul Gupta
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                R
                R. Vaidyanathan
                from Mumbai, Maharashtra
                Feb 6, 2010
                Resolved
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                Resolved

                My name is R. Vaidyanathan, My Customer No.10579 for supply of Indane Gas for domestic consumption. I registered for refil after 25 days of supply of the previous cylinder on Jan 20th 2010. Till date they have not supplied. However the supply to other customers who registered for refil after me have been supplied. There are mall practices going on during distribution at "Meenakshi Indane Gas Agencies" 13/184, Pattamangala St, Myiladuthurai 609 001.
                Aug 14, 2020
                Complaint marked as Resolved 
                please put a complain on http://webapp.indianoil.co.in/paribhavam/?toMktgIS=2

                the copy would contact you for further details and next time you will get it very soon after the order. i had put a complain on the website and got contacted by the company within 2 days.
                i agree meenakshi indane gas is most worst gas company in mayiladuthurai
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                  K
                  Kalarickal Philip Oommen
                  from Kayankulam, Kerala
                  Feb 5, 2010
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                  sir,
                  I am Rtd Dy. Traffic Manager of Kandla Port Trust, Gujarat Settled in Chengannur, Kerala. After settling Kerala I am facing lot of difficulty in getting refilled cylenders in time even though I am having two. Never they will give two filled in cylenders. We have to wait 45 to 65 days after booking. Now they have changed to Electronic booking by dialing 1260.
                  Due to delayed supply of filled in cylenders my two gas cylenders were empty by 21.01.10. I tried to get some help by contacting 1260 and agent on telephone. But got one filled in cylender only on 03.02.10. Even though I tried to book the other cylender on 05.02.10 the electonic booking at tel.no 1260 is not accepting my booking. I contacted the agency PARUVELIL GAS SERVICES at CHENGANNUR, Alapuzha district on telephone for assistance, But they have shown their helplessness. My consummer No.is. 25211. I am a registers consummer from 1984. and I have not faced such problems of shortage in Gujarat. I tried to contact on tel. no 155233 and[protected] and[protected]., but got no response. So lodging this grevance for redressal early.
                  Kindly arrage to get the next Gas cylender booked early to avoid hardship to me and my family. Regards.
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                    D
                    dinesh kumar
                    from Agra, Uttar Pradesh
                    Feb 5, 2010
                    Resolved
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                    Resolved

                    Honerable chairman,
                    Indion Oil Corporation.

                    subject:- regarding delay in gas cylinder by gas agency.

                    Dear sir,
                    I would like to bring litigation against M/S Etah Gas Service, Etah- uttar pradesh .The agency does not deliver of gas cylindre after booking within a week.Over twenty days the agency canceles my booking number and told me that again booking.I have booked at 119/18 on dated[protected].connection no. E-4833.I have complained to field officer Mr.SEHDEV SINGH.in divisional office AGRA(uttar pradesh) as well as in NEW DELHI at toll free no.[protected],.The reason behind delay in supply is due to illegally supply gas cylinder to un autherized others.Field officer Mr SEHDEV SINGH also involved to the agecy.No action is taken by divisional office of INDANE GAS.
                    Isincerly request you taken necessary action.If not I will loose confidence on I O C administration.
                    Thinking you
                    Dinesh kumar
                    [protected]
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    delay in delivery of gas cylinder
                    Honerable chairman,
                    Indion Oil Corporation.
                    subject:- regarding Misbehave I O C STAFF. DATED:-16TH APRIL 2010

                    Dear sir,
                    I would like to bring litigation against M/S KIRAN GAS SERVICE 53, PRITHVI RAJ MAKT OPP.KHAN MARKET NEW DELHI :-110003 PHONE NO :-[protected]/24611476 .The agency does not deliver of gas cylindre after booking within three days.the agency dont have proper data for his customer .Agency dont have trand staff talk with proper manner.One of I O C staff very Aggressive/Misbehave very very badly with my wife KAMLESH .The agency staff name is Mis. ANJU Mr.pandy . I dont except from this type attitude INDIAN OIL CORPORATION . Kindly explain & do needful.
                    Isincerly request you taken necessary action.If not I will loose confidence on I O C administration.
                    Thinking you KAMLESH CUSTOMER NO 6772H
                    C P VERMA 1720, BHAGWANGALI KOTLA MUBARAK PUR NEW DELHI 110003
                    [protected]
                    cc.MIN.
                    cc. hdq
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                      K
                      K.RAMACHANDRAN
                      from Velur, Tamil Nadu
                      Feb 5, 2010
                      Resolved
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                      Indane Distributor's telephone[protected]
                      Customer No.153496
                      When requested for refil booking, the distributor says it is available only online booking. The details he doesn' know. I searched the web for a facility to book online but could not find. I trided customer care tel.No.[protected]. Nobody picking up. Then tried Area manager's No.[protected]. It is always engaged for hours together.

                      What should I do to a refil booking?

                      IOC is supposed to be the window through which the entire world looks at Indian industry. So should it wants to remain as the symbolic "indian" or ......
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      I am a customer of Indane Gas. My distributor Paruvelil Gas Services, Chengannur, Alappuzha, Kerala. is not supplying gas regularly. My consumer no. is 17348. I have booked for refil on 23/028/2011. My booking number is 240. Then this agency told me "your gas is not booked " .
                      I request the Authority to intervene and take necessary steps so as to get the cylinder immedeiately.
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                        D
                        Dinesh Kumar
                        from Gurgaon, Haryana
                        Feb 5, 2010
                        Resolved
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                        Resolved

                        SIR,
                        , I had booked a New Connection with M/S Shilpa Gas Services Site No.1, Rama Vihar, Vill.Majri Karala Road Delhi.. My consumer number is 4131 ( New Registration) Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had used filthy language against me. I request you to please look into the issue.

                        Regards,
                        Naresh Sharma
                        A-338, VISHAL ENCLAVE, V.P.O. PUNJAB KHORE ,SHIV MANDIR. DELHI 110081.
                        PH. [protected]
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        SIR, , I had booked a New Connection with M/S Kaptan ganj indane gas service kaptanganj kushinagar up Site No.675, Dharam raj s/o sri sukharaj vill chandrapur post Bodrawar Disst kushinagar up .When I went to the agency to enquire about it, the staff had used filthy language against me & not issued new connection. I request you to please look into the issue.

                        Regards,
                        Dharam raj
                        vill chandrapur
                        post Bodrawar
                        dist- kushinagar
                        u p
                        ph -[protected]
                        booked a cylender on[protected] but till now the cylender is not given by the dealer on dated[protected]. i booked my cylender at kaptanganj indane gas service kaptanganj kushinagar distibuter of indian oil corporation ltd., Gorakhpur . my consumer no. is 000259
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                          N
                          Nirode Mitra
                          from Kolkata, West Bengal
                          Feb 5, 2010
                          Resolved
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                          Resolved

                          sir,
                          with due respect i beg to state that, i Nirode Mitra a consumer of indane(indian oil) under distributor Bongaon Gas service, A-12 New Market,Bongaon ,North 24 Parganas,WB. My I.O.C/ER-4270781,consumer number-B6411 and SV. no.-146775.
                          I booked my gas on 17.11.2009(booking no.-6055) and slip was issued on 15.1.2010 but still do not get the gas.I am a retired teacher and also a heart patient, already I have visited 3-4 times after issuing the slip but still do not received the gas. It is not a fact for this month, it is happen in every month.
                          I want to draw your kind attention on this matter.
                          Thanking you
                          Nirode Mitra
                          Kalupur,Bongaon, 24 Parganas North,WB
                          Aug 14, 2020
                          Complaint marked as Resolved 

                          Indane-LPG gas — Late delivery of the cylinder and extra transportation charges.

                          Name:- Ramesh H Radia.

                          Consumer No:- 132479

                          Cylinder Booked On :-30/06/09

                          Cylinder received after
                          three four reminders on :- 14/07/09

                          Transportaion Charges :- Rs. 10/00 extra charged for transportation.

                          INDANE LPG GAS Cylinder — No delivery of gas cylinder

                          Me Jain gas agency faridkot punjab ka grahk hu. mera custmor no sp 6298 hai Hame jain gas agecy kaphy der se preshan kar rai hai. cylinder ki booking 22 din se pehley nahi karte .booking ke baad cyliner ki dilivery kabi bhe 10 din se pehle nahi huey, is bar[protected] ko [protected] phone se cylinder book karyaia tha. jis ki dilivery dubara phone karne ke babjud abhi tak nahi milie.

                          gas agecy walon ka behave bhi achha nai hai. dilivery dete vakat cylinder ka weight bhi nahi karte.aur purane diye gaye cylinder serial no. ki maang karte hai jab ki hum indane ka cylider hi vapis karte hai

                          Indane Gas — Late delivery and extra charges

                          Late delivery and extra charges for delivery. poor customer service,
                          No proper reply from the office.

                          L P G Gas Cylinder INDANE — NoDelivery

                          Dear Sir,
                          INDANE L P G Cy lender has not delivered Booking No.262808 Dated.19/12/2011 Con.No.17281of M/s SHEELA GAS SERVICE Ramgarh Colony,Kanpur Road, Lucknow.
                          Narendra Singh
                          MD-1/209 LDA Colony,
                          Kanpur Road, Lucknow.
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                            N
                            Naveen Kumar Verma
                            from New Delhi, Delhi
                            Feb 4, 2010
                            Resolved
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                            Resolved

                            This is regarding the "Shanti INDANE" Gas Agency at sadhnagar, Palam Colony, New Delhi - 110045.
                            The manager at the the agency had deployed the most stupid staff at the customer desk, who do not know how to talk to the customer. In the working hour's there is fight / shouting from either side in every 30 minuts. This could be checked any day in the woking hour's.
                            The strange thing about this behaviour of the "SHANTI INDANE GAS AGENCY" is the support of the manager, who always says " HAMARA KUCH NAHI BIGAD SAKTE" (you can't harm us in any way) as "MALIK SAB HAMARE SAATH HE" (Mr. D. Malik) The area sales manager.
                            Now the concerned authority is requested to look in to the matter as it will be too late if the local people start "KICKING" the staff and the Manager of "SHANTI INDANE GAS AGENCY"
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            This is total Monopoly... and we have to do something about this
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                              P
                              Partap Singh
                              from Delhi, Delhi
                              Feb 4, 2010
                              Resolved
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                              Resolved

                              I am resident og Gurgaon. I booked Indane Gas refill cylinder (Customer no. RT-265) on dated 31.12.2009. Till date the cylinder has not been supplied inspite of my personal visit to Ms. Raghu Gas Gurgaon and many phone calls.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Dear Sir/Madam,

                              I am a LPG Indane Gas customer with "KANDHARI GAS"(Plot no-2,Pocket A-00,Sector-2,Rohini,Delhi-85).My connection no is
                              "Ka-18474".Distributer is not suppling me gas inspite of many request and personal visits.They refused to book for supply.Whenever they book ,they do not supply the gas even for 20-30 days .
                              Due to this I am facing problems.Distributer may kindly be directed to book the gas and supply it immediately.

                              Thanks,
                              This is bring to your notice that our gas from the citizen agency, Alaknanda, market, near tara apartment, here when ever we call the phone call is always busy, sometimes they not picking the phone, their rude attitude towards the customer making to enforce me for taking a proper action.

                              nobody taking the quick action and complain it.

                              kanchan
                              Dear sir,
                              I have booked one month back.They have not supplied till today.please do needful
                              with regards,
                              pranbandhu
                              Nagpur
                              Non Supply of cylinder
                              Dear Sir/Madam,

                              I am a LPG Indane Gas customer with "KANDHARI GAS"(Plot no-2, Pocket A-00,Sector-2,Rohini,Delhi-85).My connection no is
                              "Ka-7512". I book the gas 15 January 08, today is 30-1-08, no cyliender reach at my home. Distributer is not suppling me gas inspite of many request and personal visits.They refused to book for supply. Whenever they book ,they do not supply the gas even for 20-30 days .
                              Due to this I am facing problems.Distributer may kindly be directed to book the gas and supply it immediately.

                              Thanks,
                              Ashok H. Ayalani,
                              “Shivam” Talawadivas,
                              MORBI-363641 Date: 16/04/2008


                              To,
                              M/s. Parekh Indane,
                              Savasar Plot Main Road,
                              MORBI.
                              Dear sir,
                              CUSTOMER NO - 00916
                              NON SUPPLIANCE OF GAS CYLINDER

                              I the undersigned - Ashok H. Ayalani single gas cylinder holder having your customer No.00916. As you are quite aware that I am experiencing difficulties from your end for non supply of gas cylinder and even not positive response from your office.
                              In the past I had been conveyed that as per rules a customer can rebook a cylinder after passage period of 21 days of booking date. Until and uptil it was going on as per rule conveyed. All of a sudden on 04/04/2008 on a entitle date of booking(as conveyed ) it was conveyed that there is a change and now entitlement new date will be 09/04/2008.It was conveyed that as per new rule now entitlement for enrolling for fresh cylinder demand eligibility criteria has been changed from date of booking to date of delivery of cylinder As desired, the demand was enrolled on 09/04/2008, but with sorry to state that in spite of having a single cylinder myself and my family is awaiting for the arrival of gas cylinder. In spite of repeated request of mine for suppliance of gas cylinder immediately as I am a single cylinder facility holder, but we have been not supplied still date. When I visited the office of your, it was learnt that Only cash and carry supply is available and I was advised that I may not be entitle for the cash and carry supply scheme. By launching new scheme of CASH & CARRY it must have benefited to you certainly but at the cost of the sweated money earner like wise me. Since last three days on inquiring in the morning for fresh cylinder it is conveyed that gas cylinder Rixa has already left the office/ godown. On enquiring at evening it is conveyed that Driver engaged in distribution of gas cylinder is tired after distributing 125 cylinders. This is a story repeatedly conveyed since last three days.
                              If a person like me being a regular customer of Indian oil corporation Ltd., since long have to face so may difficulties only because of distributor it is REALY SHAMEFUL After enrolling myself as a customer since long back who have never though of other alternative& MY BLIND FAITH IN IOC WAS A SAD MISTAKE. It is very difficult for any one to live without alternate arrangement and without LPG for continuous 13 days suddenly. (From the 04/04/2008 to till date).
                              If a customer like me have to face such difficulties for having a gas cylinder who is responsible either IOC or distributor?

                              Only because of the rule and regulation framed and changed by you at your will from 4/4/2008 till uptil date myself and my family is facing physical and psycological disturbance and which tarnish my social image - which give my a thought of going for litigation either through Court of law or Consumer forum.

                              Yours faithfully,

                              (A H Ayalani)
                              Copy to:
                              Indian Oil Corporation Ltd.,
                              IOC Bhavan, 1st Floor, LPG Division, Race course Ring Road,
                              Rajkot.
                              I have book for riffle a cylinder on dt.05.12.2008 vide Booking No.is 2811 but I have not received as on dt.02.01.2009. I am a double Cylinder holder consumer. Two of my cylinder is emptied since 11 days .I have given reminder to my supplier RADHA RAMAN GAS AGENCY. But they are not given any response in my serious condition. There are two Tel.No.but always busy, So I am very fade up with above Agency Please help me.
                              My Consumer No.is 5956 of 98, Niranjan Pally, B-Block, Sonali Park, Bansdroni, Kolkata-700070.
                              To,
                              The Vigilance Manager,
                              IOC Ltd.
                              Kolkata.

                              Sub.: Irregular distributions and malpractices, maladjustments of domestic booking of LPG cylinder by “Mahaprabhu Indane Service” of Ram Sita Para, Nabadwip, Dist.: Nadia, W.B. Premises No 20.

                              Sir, I beg to let you know about the seriousness of malpractices of distributions maladjustments of booking Domestic LPG Cylinder that is prevailing by the “Mahaprabhu Indane Service” Premises No. 20 of Ram Sita Para, Nabadwip, Nadia, West Bengal-741302.
                              I hereby producing some of the items regarding my complain as follows:
                              1. As per local “Indane Service” order booking of cylinder are not accepted by the Company before 21(Twenty One) days from the date of last supply. But it is often seen that though booking is accepted after 21(Twenty One) days as shown in Domestic Consumer Gas Card the same booking date is varied from one date to another by the sweet will of the management which are not shown in the Consumer Domestic Card i.e. I booked refill order on 01/10/2008 and 15/12/2008 but the changed date subsequently shown on 19/10/2008 order No 8626, Cash Memo No 8546 and 29/12/2008 Order No 15749, Cash Memo No 15704 respectively. Without entering these changed date and no in Domestic Consumer Card issued to me.
                              2. That in support of my statement regarding the irregularities I beg to mention the Xerox copy of Domestic Gas Consumer Card on which shows the booking particulars.
                              3. As per Domestic Gas Consumer Card booking date and supply date varies as such shown below:
                              Actual date accepted for booking after 21(Twenty One) days after the last supply and varied date (29/12/2008) at least 15 days after the actual booking date (15/12/2008) i.e. (21+15) days = 35 days + supply date after the varied booking date (29/12/2008) which is not less than 7 days i.e. 35 days + 7 days = 42 days. Now it is for your kind notice may I ask you how many days a cylinder of 14.2 Kgs can be utilized by a family?
                              4. That it is seen some opportune persons are getting gas before some of the unfortunate persons like me which may be kindly verified.
                              5. Under these may I request you to enquire about the irregularities of malpractices, maladjustment as I stated against the “Mahaprabhu Indane Service” Ram Sita Para, Nabadwip, Dist.: Nadia, West Bengal, Pin. Code 741302. Premises No 20 and necessary action may kindly be taken.

                              With regards,
                              Date:
                              Place: Nabadwip. Chandan Mukherjee
                              Teghari Para,
                              43, Kali tola Road,
                              P.O:Nabadwip, Dist.: Nadia.
                              West Bengal – 741302.
                              Consumer No : NGS 3902
                              SV No.: 203737
                              my consumer no. is 163333 with gas o indane agency, dawa bazar indore madhya Pradesh. i booked my cylinder on 13.01.09 but it is not supplied even till now . Please look into the matter and do the needful.
                              Waseem Ahmad
                              indore
                              Dear Sir,

                              I have not received cylinder against booking of[protected] till date. Several times I have visited and requested them to send cylinder . They just assured and don't supply the cylinder.

                              Kindly arrange to take proper action and reply.

                              Regards
                              R.S.Verma
                              28, Ganga Vihar Colony,
                              Jodla, Sikar Road, Jaipur
                              M-[protected]
                              Hi,
                              I have been using the service of Indane gas through its franchiee " Yadu Gas Sewa", Sahibabad Industrial area since 6 years.My conusumer number is 15476. The phone number for this franchiee is[protected]. I have not faced any kind of problem with the services of yedu gas till jan 09. But from that month onwards it is being my duty to call at least 4 to 5 times for gas delivery and to wait at least 10-12 days. Top of that every time I called up to that number I get the same reply that "sir aaj nehi to kal apke ghar cylinder aa jayega". Please look into this matter.
                              goto iocl site. log in ur complaint. see how he runs to u to solve ur issue.
                              Dear Sir,

                              I have booked gas cylinder before 25 days ago but gas cylinder has not delivered till now, when enquired at the agency, they are not giving proper response. you are requested to please look into the matter and instruct them for timely supply of cylinder because another cylinder is nearto empty and i have only two cylinders then it will be great problem if cylinder will not be delivered within 1-2 days.

                              Details are as under:
                              Agency Details:
                              Mahesh Jyoti Gas Agency,
                              Indane Gas
                              1, Jamuna Nagar, Lal Bagh Road, Indore
                              Contact:[protected],2368975


                              Consumer Details:
                              My Customer No.: 21874
                              Pankaj Pabaiya,
                              49-B, Neminagar , Jain Colony ,Indore 452009.

                              Thanking You.
                              Nation's Faithfully,

                              CS Pankaj Pabaiya


                              Agency name : Mahesh Jyoti Gas Agency
                              Address:
                              same thing in my area too..

                              Jay Gas Agencies,
                              Indane distributor,
                              25-56 A, Tvm main road
                              marthandam-629165
                              ph. 670700, 670070 (they will not pick up phone i[censored] call)
                              SIR,
                              I had booked a cyllinder with M/S raghu gas service khandsa road gurgaon on 10.12.2009. My consumer number is 21585. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had said that it will take another 4-5 days . sir we have been facing this problem every time . I request you to please look into the issue.

                              thanks & regards
                              S K BAJAJ
                              Consumer no -21585
                              i am indane gas customer at dhanbad and my distributor is "M/S Shree vignesh Indane gas distributors, Housing Board Colony Bartand Dhanbad"
                              My consumer No: 05422
                              Name : Manoj Kumar Keshari,
                              Cell No:[protected]
                              Address: Flat No:209, Bhubneswari Residency, Bartand Dhanbad.
                              Complaint: after getting transfer from Warangal (south india) to Dhanbad, I was not delivered gas cylinder at my home, i made several request to Distributors and Indane Gas officials[protected],[protected] but each time I collects gas cylinder from office of the distributors after waiting for 2-3 hours. for example, i booked cylinder on 23/01/2010 and made several request to Distributor and indane gas official at above nos to get my Gas cylinder delivered at my home but nothing positive happen, at last on 05/02/2010, i once again collected gas cylinder from their office.
                              if we request for any kind of services regarding gas cylinder leakage or gas stove servise, they reply no man power is available.
                              Dear sir,
                              I have book a gas cylender on 10 th feb 2011 to Baswa Indane gas agency but i havent received delivery till today. The agency owner said to us the cylender is not available but cylender are sell in a black.& he said the cylender will be given after 35 days of last reflling as per company rules
                              My Costomer No is -ooo186 & S.V. No Is[protected]

                              You are request to kindly solve this issue ASAP.


                              Regards
                              Dharmendra Kumar
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                                R
                                RAJEN GUPTA
                                from Darjiling, West Bengal
                                Feb 4, 2010
                                Resolved
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                                Resolved

                                i like to have a domestic LPG connection. accordingly i went to visit local dealers of Indian Oil Corporation Ltd. Jalpaiguri, West Bengal, Pin - 735101 M/s Teesta Gas Agency, Ukilpara, Jalpaiguri, West Bengal & Jalpaiguri District Central Co-operative Consumers Stores Limited, Merchant Road, Jalpaiguri, West Bengal, Your dealers is pressing me to deposit Rs. 4600 / 4200 for single cylendar including the cost of Gas Oven.

                                In this regard i request you to intimate me the official norms of IOC for efficting the new gas connection. If i get the new connectin without gas oven purchase from them.
                                Aug 14, 2020
                                Complaint marked as Resolved 

                                Indian Oil Corp. Ltd - Gas Connection — New Gas Connection

                                I am looking for new Gas Connection in Gurgaon. The Dealer is insiting for taking new Hot Plate from him. I have already hot plate. Does the IOCL is right in its submission. How I can take it forward so that I will get new gas connection without purchasing new hot plate from the Dealer.

                                Indian Oil — New connection issue problem

                                Dear Sir,
                                Please kind to be ur notice that I have applied for NEW GAS CONNECTION on 2/4/09 and thereafter REGISTRATION NO. GOT[protected] FROM SRINGERI ENTERPRISES SCO-21 HUDA SHOPPING COMPLEX SECTOR-7 GURGAON And after that concern authority had done Survey for the same and i have paid RS.150/- for hot plate checking and Survey Report no. is 2047 on 12/5/09
                                MAIN REASON IS CONCERN THAT I HAVE JOINT FAMILY AND already we have TWo cylinder of Bharat gas Connection and this connection in the name of my Bhabi So, now i have required separate connection so I have applied for the same.
                                Therefore during survying survey reporter had mentioned that i have two cylinder when these two cylinder of my Bhabi.So i have managing temporary by her help.
                                Now resulting my new connection process running pending and i have facing the problem
                                So, please do the needful on urgent basis,
                                Regards
                                MAHENDER KUMAR S/O LILA DHAR
                                H.NO.207/28 JYOTI PARK GURGAON-122001
                                MOBILE:[protected]
                                Resp Sir,
                                Hello.
                                I am Naresh Behal from AMRITSAR[Pb].I have a new LPG CONNECTION FROM Bajwa Gas Agency TaranTarn Road Amritsar.
                                Sir, Please suggest me when i am authorised for 2nd Cylender and also tell me, how many day back i am athorised to reflling my LPG CYLENDER AS PRE RULE AND REGULATION BY PATROLIUM MINISTERY.Please obelige me.
                                Thx
                                NARESH BEHAL[AMRITSAR]
                                my name ishwar dass, my h.no-D5/3544 dashmesh nagar, kot khalsa, amritsar, my family facing me a lot of problems not having a gas connection, pls sir issue me a new gas connection, and solve my family gas problem, i m very thankfull to you

                                name-ishwar dass
                                address-h.no-D5/3544 dashmesh nagar, kot khalsa, amritsar
                                mobile no-[protected]
                                i m amit kumar & my address is vpo- dholpura, distt.- firozabad-283203, uttar pradesh, my family facing a lot of problems bcz i have not a lpg cooking gas connection, than pls sir issue me a new lpg gas connection & solve my family gas problem.

                                thanks regards
                                amit kumar
                                mo.- +91- [protected]
                                Respected Sir,
                                I am S.S.Ali from lucknow.I booked for refiilling lpg gas on 6may'12 but on 26 may'12 i had recieved a sms from your side that our booking is cancelled and the gas has not been delivered yet.The generated cash memo no. is 286147.
                                Kindly look into the matter on priority and let me know about the reason behind it.I will be highly obliged.

                                Thanks n regards
                                S.S.Ali
                                Add:-1/143, Vastu Khand Gomti Nagar
                                Lucknow-226010
                                Contact No.[protected]
                                How i made a complaint about who are using the domestic LPG Cylinder in their Cars and / or motor vehicles at the subsidise price and How every members of family became the consumer of domestic LPG cylinder only for using those cylinder in his cars / motor vehicles family cost of the general public, who are residing in the same building and kitchen...this is very urgent for preventing the such illegalities and proper justice in this regard.
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                                  S
                                  Sanjay Kumar Lal
                                  from Delhi, Delhi
                                  Feb 4, 2010
                                  Report
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                                  Dear Sir/Madam
                                  I have registered consumer ID 38723 with Indian Oil Corporation & dealer Vijay Ratan (ID107329), Karkarduma, Delhi-92.
                                  Above mentioned dealer of Indian Oil is not delivering LPG cylinder in due time. They are delevering 7 to 10 days from booking date. In between they are blacking consumer's refill in market. I have also complained in Indian oil for the same.
                                  Thanks
                                  Regards
                                  Sanjay Kumar Lal
                                  S-641-B, School Block
                                  Shakarpur, Delhi-92
                                  Dear Sir/Madam
                                  I have registered consumer no.3118 with Indian Oil Corporation & dealer Marhera indan gas sewa Haidaree chowk marhera.Above mentioned dealer of Indian Oil is not delivering LPG cylinder in due time. They are delevering 15 to 25 days from booking date.my booking date 18/01/2010. In between they are blacking consumer's refill in market. I have also complained in Indian oil for the same.
                                  Thanks
                                  Regards
                                  Yogendara kumar s/o satish chandra
                                  vill.+ po.-pidoura etah
                                  (UP)

                                  indian oil/LPg — lpg refill

                                  i am indane lpg customer (consumer no.28803) & my distributor is... sona enterprises a72/2,masoodpur (vasant kunj),NEW DELHI... few months back when i went at their office for booking of lpg they told me that u can only book ur lpg on net or on cellphone .....so from approximately last 6 to 7 months i am booking the lpg on net...on net system does not accept booking before 21 days...so when distributor receive the booking he mention on every occasion booking date 3 to 4 days ahead... for example in janauary i booked the lpg after 21 days on 27 th of janauary ....but when i receive the lpg booking date on bill ( bill no.577) was 1 st of February ( six more days).... after that i went to their office & told all the problems ...but they simply told me that they cannot do anything in this matter ...but this is a very big problem for me so i kindly request to authorities to do the needful in this matter..thanks


                                  sushila agarwal
                                  L-154,street no. 5-B,mahipalpur extension new delhi-110037
                                  ph-[protected]

                                  Indian Oil — LPG not received in due time.

                                  Sir,
                                  It is intimated that LPG booked on[protected] but not received Gas till date. my details are given as below:

                                  LPG Consumer No. 27309
                                  Consumer Name: Rampukar Mishra
                                  Address: Bhatwaliya, Nath Nagar, Distt.-Deoria (U.P.)
                                  Mobile No. [protected]
                                  Date of Booking:[protected]

                                  Dealer Name: Asha Gas Service
                                  Distt.- Deoria (U.P.)
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                                    A
                                    ASHWANI KUMAR SAMAL
                                    from Mumbai, Maharashtra
                                    Feb 4, 2010
                                    Resolved
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                                    Resolved

                                    To :- M/s Indane Gas

                                    Dear Sir,
                                    Your agent for gas cylinder supply United Gas Agency, Rajendra Nagar, Sahibabad, Ghaziabad(U.P) has given the following nos.
                                    [protected]/2630846/2898061 for booking gas refill. It is common phenomena that for booking a refill we have to try continuously
                                    for 15-20 days,.... Since last 4 days I am trying , some times telphone no. are busy & some times they are not picking up the phone.
                                    My consumer No. is 3264376 for your reference please.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 

                                    Indane Gas — UNited Gas Agency phone numbers engaged

                                    This has with regards to telephone numbers o[censored]NITED GAS AGENCY, RAJENDRA NAGAR< SAHIBABAD which has two number 2630636 & 2630846, these numbers are engaged continuously either someone has kept them ideal purposefully else they are of no use to consumers, therefore can there be additional number provided or not?

                                    united gas ghaziabad — Never pick the phone

                                    I AM USER OF INDANE (INDIAN OIL) IN UNITED GAS AGENCES, SAHIBABAD GHAZIABAD, AS PER GOVT. RULE ONE FECELTY THAT WE USER ARE NOT GETTING. WE NEVER BOOK THE GAS THRU PHONE I[censored] HAVE DOUBT THEN YOU CAN ALSO RING THAT PHONE NO. THAT AGENCY PHONE NO. IS
                                    [protected]
                                    [protected]
                                    THEY NEVER PICK THE PHONE AND WE ALWAYAS GET BUSY TONE, BECAUSE THEY KEPT RECIVER IN TABEL NOT ON PHONE
                                    ONLY FOR GAS BOOKING I CAN'T TAKE LEAVE
                                    SO PLEASE SOLVE OUR PROBLEM AS SOON AS POSSIBLE
                                    No response from United Gas Agency, Rajendra Nagar, Sahibabad, Ghaziabad(U.P)
                                    To :- M/s Indane Gas

                                    Dear Sir,
                                    My agent for gas cylinder supply United Gas Agency, Rajendra Nagar, Sahibabad, Ghaziabad (U.P) has not send booking sience last 10 Days. some times telphone no. are busy & some times they are not picking up the phone.
                                    My consumer No. is [protected] for your reference please.
                                    I SK Kashyap & my consumer no. is 3263003. My. complaind is nobody pickup the phone and phone tone hearing dial no. is busy pls. call after some time every day and time. So requested to you, pls. pick up the phone so that customer will be satisfied. But my complaint is my Cylender is leakage. So pls do the needful on top priority.
                                    sir,
                                    my consumar no.33855 I have booked gas cylinder 15 days back. till date it has not deliver . again i booked through vrs booking system . kindly take a action and arrange to deliver a gas cylinder at your earliest.
                                    how to book lpg cooking gas through online
                                    Indane Gas (United Gas Agency, Rajendra Nagar Ghaziabad)
                                    yks0000 on Jul 14, 2010
                                    Not Recieving the Phone for Gas Booking
                                    Respected Sir,

                                    I am a user of Indane for LPG i.e. Indane Gas with connection No.044485 and my Distributer is UNITED GAS AGENCY RAJENDRA NAGAR SAHIBABAD GHAZIABAD UP. THEY HAVE TWO PHONE FOR GAS BOOKING AS MENTIONED ON THE NOTICE BOARD OF AGENCY i.e.[protected] and[protected] but they never ever pick the phone where the ring goes on between 9AM to 10AM... and after 10 AM the phone remain unreachable or busy till the closing time of Agency and as Closing time passed the scenario is repeated...

                                    I will be grateful to you if you take out neccessary action and solved it out.

                                    I booked my LPG gas 15 days back but didn't get the LPG supply till date.

                                    Regards
                                    Tarun Arora
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                                      J
                                      JITENDRA JHALANI
                                      from Lucknow, Uttar Pradesh
                                      Feb 4, 2010
                                      Resolved
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                                      Resolved

                                      My gas agency is Evergreen Gas Agency, Shop No 6 ,Shopping complex,
                                      Gulabi Bagh. DELHI-110007.
                                      Their Phone Nos are
                                      [protected] &
                                      [protected]
                                      I am trying since morning but no one picks up the phone.
                                      Aug 14, 2020
                                      Complaint marked as Resolved 

                                      Indane Gas — no one picks up the phone

                                      MY NAME IS ASCHIN VIG AND RESIDING AT 3201 , ATS GREEN-2 SECTOR-50 , NOIDA AND I HAVE GAS CONNECTION FROM AGNIHOTRI GAS AGENCEY NOIDA AND I AM TRYING TERE NUMBER FOR LAST 10 DAYS AND NO ONE IS PICKING UP THE HONE MY INDANE GAS NUMBER IS 04720 AND NOW I AM GOING TO THEIR OFFICE WITH GAS CYLENDER AS NO OTHER WAY TO REACH THEM , THIS IS SUCH A PATHETIC SERVICE .

                                      SACHI VIG
                                      #[protected]
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                                        M
                                        madhu tuli
                                        from Kolkata, West Bengal
                                        Feb 4, 2010
                                        Resolved
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                                        Resolved

                                        Hi!

                                        THIS MAIL IS SPECIFICALLY FOR THE NOTICE OF INDANE GAS REGIONAL OFFICE MANAGER (IF AT ALL THEY CARE FOR IT) .

                                        MY Consumer no for Indane LPG gas is 26073, add- 176-G, mayur vihar, pocket -IV, phase-I, delhi. My service provider / agency is TANUSHREE GAS AGENCY, Acharya niketan Mkt, Pocket IV, Mayur Vihar. Ph no[protected].


                                        Am hereby writing this complaint because I've finally thought of not reconciling with the situation. Firstly I would request the authorities to check and question the agency as to why do they keep their telephone busy by putting the receiver down ( this has been confirmed by me and I also had put back the receiver on the cradle so that they feel ashamed of their act) .It was because of this act of theirs that I had to buy a cylinder in BLACK last month.Finally i got a cylinder booked on personally visiting them. Now the second complaint is that I took only 1 cylinder out of my quota of 2 in a month in Jan. When asked for a fresh booking today ,4.01.2010 , they simply refused saying that I can't do that as the 21 day margin was not over. I fail to understand two things
                                        1. where has this 21 day margin come from?
                                        2. This is the 1st booking of Feb , so how can it be related to bookings of Jan, even if it was so I had not taken the second cylinder in Jan , so what did they do to it?
                                        3. What will a person do in case the cylinder empties in 15days?????????? if this is the attitude of the agencies ?

                                        I would certainly request some action against them or else I'll have to lodge a case in consumer forum against the company and agency for mental harassment and duty negligence in a weeks time .
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
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