Indian Oil Corporation [IOC] Complaints & Reviews

To,
Incharge,
IOCL, INDANE GAS

My name is Harshad Mungra. I am living at Tarshali, Baroda. I have single connection for LPG cylinder from Maruti Gas Agency, Manjalpur, Baroda. My consumer no is 14586 in the name of Harshad Mungra.

I have booked refiling cylinder on 11.01.2010 and till date i did not receive the same. During my continuous communication to their staff they are not replying positively and still it takes 6 days more they said.
Also every time it is verry dificult to communicate them through phone as failure to connect their no.
[protected] &[protected] these nos are busy every time or no body picking up when get connection fortunatly.
Every time it takes minimum 10 days and require to remind their staff more than twice.
I had booked before this on 08.12.2009 and at that time they took more than 12 days now this time i have booked 11.01.2010 and till yet to come.
As i am servicing in private company and belongs to middle class family now i am suffering a lot due to delay in refiling cylinder.


Request to take appropriate action so that i do not feel any apprehension.

WIth Regards,

Harshad Mungra

Dear Sir,

I am writting to you after espressing my grievances to the distributor several times as well to the nearest plant office at Durgapur(Area manager).I Dr M A Azfor one of the consumer of this Distributor Indane Gas Power Company(Distributor code[protected],Burdwan,west bengal for more than a decade ,facing problem in getting delivery of cylinder for last two years.More than 35 days covering they are not able to supply a cylinder to my house.Even after standing in a que from the early morning after 34days of booking the distributor is refusing to issue a cylinder.Today morning i have sent my son to stand in the que but they didn't accepted giving excuse that they are delivering for 11th dec09 booking and will take another week to deliver.
If so, then there is no justification i am finding to have a double cylinder consumer connection.Requesting you sir, to kindly help us to get resolve of this every month problem.I will be thankful to you if you kindly do so and like me several other customers of this distributor will also be thankful to you.


Thanking You,
Dr M A Azfor
IOC/ER-21968
CONSUMER NO 487406

Panchabati Gas Agency is our area gas dealeragency of IOC. This agency supply to whole District but not showing consumer detai and showing bello 10000 consumer, but here the scarcity is very high and consumer are avove than 10000. showing consumer bellow 10000 but non register consumer above 5-6 thousand. This agency cannot supply to register consumer in time and in need. People suffering from his service, the distribution procedure is very bad and improper.

SUB: COMPLAINT AGAINST M/S MEERA GAS SERVICES, KANPUR.

Sir,

I am Mr.A.Ansari R/O 112/92-E, Benajhaber, Swaroop Nager, Kanpur holding an LPG connection no. M-4339 with M/S Meera Gas Services, Kanpur.
For your information, some one year back I lodged an complaint against M/S Meera Gas for late supply of refilling and non availability of complaint book in their office. After that supply of refilling has been somewhat smooth but complaint book is still not there.
I booked a refilling on 29.10.09 and they supplied it to me on 10.11.09(in 12 days)
I again booked a refilling on 02.12.09 and to my great surprise they supplied it on 09.12.09(in 7 days)
When I again try to book refilling on 28.12.09 they replied me that as per rules booking is only permitted after 21 days. So I booked it on 30.12.09.They assured me that as per rules they will supply me refilling with in 7 days.
On[protected]after 6 days) when my both cylinder became almost empty, I request to Meera Gas to please supply me refilling but they replied that you are making lot of complaint against us so we will supply you refilling only after seven days of booking.
On 06-01-10, gas agency was closed. On 07-01-10 when I again went to their for refilling they rudely replied that ‘load’ has not reached yet and we will supply you refilling as soon as the ‘load’ will arrive.
I contacted to Area Manager Mr. Ravendra Bhatnager on his cell phone. He assured me to give me LPG supply on same date. But the LPG was not supplied up to the evening of 07-01-10.
I again called Mr. Bhatnager on 08-01-10 his tone has changed on wrong feed back from staff of Meera Gas, he rudely replied and again assure to supply the refilling up to 12 O’clock. I request him to please remind to Meera Gas for my refilling. He rudely replied that I am not your servant and you are lodging complaint against us, so you will be treated accordingly.
At 1.40 pm on 07-01-10 I went to office of Meera Gas and ask for complaint book, first he decline to give me complaint book when I compelled them, then they forced me to lodge my complaint in Mechanic Complaint Book.
On 08-01-10,I again try to call Mr. Bhatnager but he never pick my phone. Then I called to your Lucknow office at 03.00 pm on phone no.2323065.The man on the line has not given any response to my complaint and asked me that we are having two officers working at Kanpur to solve your problems, go and contact to them, only they can solve your problem.
At last on 09-01-10 I bought an refilled cylinder from the delivery boy of same Meera Gas, in black, by paying him Rs. 535/-
I am having following complaint from M/S Meera Gas, Area Manager Mr. Ravendra Bhatnager.
1. M/S Meera Gas’s phone no 3293248, intentionally made defective by staff of agency. After two rings it gives a recorded reply that “phone is out of coverage area”. I couldn’t understand how an landline phone become out of coverage area? On 30-12-09 when I dial the same no 3293248 from my cell phone when I was standing in their office and allow the staff and other consumers in their office to listen the same recorded message on my mobile phone then at once one of the staff pick the phone set and do some switch on or off and then ask me to dial again. Now the phone was working well.
2. Complaint book is an distant dream at Meera Gas. Some one year back I complaint to you for non availability of complaint book at Meera Gas. You did not take any action and so the complaint book is still not available at Meera Gas. As far as I know complaint book is a numbered pages book having pages in triplets, should be available with carbon papers, pen and should be placed close to entry door of Gas Agency. Complaint book is an marvelous tool in hands of consumers.
3. Your area manager Mr. Ravendra Bhatnager is fully responsible for all irregularities at Meera Gas. His duty is to solve consumers’ problem and not to harass consumers by making a nexus with Gas Agencies. His duty is to check complaint book and ensure proper, smooth & timely supply of refilling to all consumers.
4. M/S Meera Gas is not supplying timely refilling to its consumers but their delivery boys are openly selling refilled cylinder in black. Meera Gas doesn’t have controls over their delivery boys some time they say address was wrong and sometime consumer was not at home or the door was locked. Black marketing is not possible without knowledge of owner of gas agency and Area Manager.
5. Staff on counters at Meera Gas has misbehaved with me and uses filthy language. Some 3 month back they charged Rs. 40/- for consumer slip book and compelled me to purchase an inferior quality Apron for Rs.350/- and did not give me cash receipt for this item.
6. Please also take action against the person on duty to attend and solve problem of consumers on ph no 2323065 at your Lucknow office on 08-01-10 at 3.00pm.
7. It is mentioned on consumer delivery book that for DBC booking is permitted only after 21 days
and period of delivery is not mentioned anywhere. So abide by any rule of supply or availability of refilled cylinders stock (215 filled cylinders on[protected] with Meera Gas or the period of supply to other consumers, my supply of refilling is due well before the day today that is 19-01-10.
Sir, please take the necessary action and penalize all the persons appears in my complaint. I’ll be available for any enquiry at any time on my mob. No.[protected] or[protected].
In this connection I also written an complaint to Sr. Sales Manger,IOCL,Aligunj,Lucknow and send it by registered post on 12-01-10.But no action has been taken so far and even nobody bother to supply refilling till date i.e.19-01-10.Even I again remind for refilling on18-01-10 on ph.no.2323065 at around 11.am and again on 19-01-10 to Mr. Bhatnager at 11.30 am and also on 2323065 at around 10.45am.It appears that you all are wants to punish me for writing complaint and making hue and cry against your system of making money by black marketing of refilled cylinders.
Well, I still having faith in top brass of IOCL and expect very stern action from your side.

Thanking You,

(A. ANSARI)
R/O 112/92-E, BENAJHABER, SWAROOP NAGER, KANPUR
PH NOS-[protected],[protected].[protected]@vsnl.net

there is indefinite delay in gas supply and there is black marketing by the agency, this problem is faced by few months and a large no. of consumers face this problems, no one looks into the matters all are busy in black marketing and there is only one dealers in small town so kindly look into the matter the dertail of dealers are---
M/S SHIKHAR INDANE , CHAKRADHARPUR--833102, JHARKHAND....

I had booked for refilling of Indane LPG with M/s Rich Flames ( Indane Distributors) 3E, 67, NIT, Faridabad, Haryana on 2nd January 2010 vide booking No 9747 but they have not supplied it till now.

They never pick up the phone , one has to go personally for booking and further enquiries. Since last 5 days they are saying " you will get your LPG cylender today" but we are still waiting for the same.

I wish to draw attention of the concerned authorities of Indane Gas to look into the matter and check the records of above dealer.

Ravindra singh
Consumer No. 12290 - Indane Gas
3059, Sainik Colony Part 2, Sector 49, Faridabad.
[protected]

My self and My aged parents (only two members) having separate ration cards. They are residing in a village near Udumalpet and My self and spouse and 2 kids residing near Erode. I have my own Gas connection. Now I decided to get a new connection to my parents in favour of my father's name or mother's name. But gas agency replied that there is no provision to issue new connection to senior citizens who are attaining the age of 60 years. I don't know either it is in a legal procedure or their (gas agencies) own code.
Please let me know how to get the new connection for aged parents who are going to cross their retirement life.

I have been trying to contact Guru Kripa Gas Agency, Vyapar Kendra, Sushant Lok, Gurgaon for booking of Gas Cylinder, but they never respond (pick up) the phone (Nos.[protected], 2571200). Finally, I forwarded SMS on 10th Jan 2010 regarding booking, but there was no confirmation from the Gas Agency. Till date I have not received the Gas.

Highly dissatified with the Agency's response for the last two years.

Dear Sir
My Indane Gas agency name is Yadav Gas Agency, Delhi Road, Meerut and my connection no. is Y-11733 issue in the name of my elder sister Dr. Rekha Tyagi. Our coupan book is lost and I request to Gas agency to issue a new book. But three months passed and the new book has not been issued yet. The desired documents are submitted by me,but the agency owner is seems not interested to issue the coupan book and misbehave with me and also said that after four or five months he can tried to issue the coupan book and will supply the gas. Hence, i am bound to purchase the gas from open market. This is the harrasment of consumer by the gas agency.

sim/mam
i am am indane gas agency's consumer of DEEPGANGA GAS AGENCY AHIYANA NAGAR PATNA-800025.i have registered for delivary of LPG on 2nd january.17 days have passed and i have still not recieved the cylinder.last time also the same thing happened.you can easily buy a gas from them/vendors by paying rs 100 extra i.e. in BLACK.no one is hearing about our complaints.the old man sitting at the counter does not know how to talk with the cuostmers...he just says i am not responsible for anything...
please look into the matter as fast as you can...
saurabh kumar
[protected]

We are using IOC's LPG cylinder for home use . our custermer number is 13211 and distributors code is 3590797, Annai cauvery gas agency, pallipalayam, Erode. We have booked the cylinder on 30.12.2009 and our previous cylinder delivery date is 30.11.2009. So far we have not received the cylinder. This deliberate delay of cylinder supply is happening very often in our area. The delivery man refused to supply cylinder in time. I would like to bring this matter in this complaint forum. Kindly consider this and make the public to feel comfort in using IOC LPG gas without any delay.

my consuner no. gt2466 at the ganganand indian service r.k collage road madhubani bihar. i had collected of the gas 1/12/09 and now i wanted clylender refil again dated 13/1/10 but agency staff is not issue of the refil clylender and not satisfied of the my problem. then i counslted area sales manager mr. chatargi contact no. [protected] he told me you collected the gas 14/1/10 but he is not message past to the agency then i sent to sms sales manager the above mentions mobile no. my question is why delay of the after 30 days the gas refil, as per your ioc coustmer rules thanks

Consumer No,12646,
Name of Agency:M/s Divya gas Agency,TKM C P.O,Kollam ,Kerala-691005

I have booked for refill cylinder of Indane on 21st Dec.09, through IVRS. The booking number is I 504. But ,till date I didnt get my refill cylinder. While I contacted the gas agency office today,for knowing the position of my booking, they told me that no booking was done against my consumer no. Kindly note at this juncture that, lot of similar complaints are hearing against this agency like this.

I requesr you to kindly look into this matter and solve my hardship.

Dr.Shafi.K A

Dear sir/Madam,
I am living in Shahabad. As a basic need I have applied for a new LPG connection at Shahabad Dealer. I have recieved intimation from Indian oil corporation Ltd for new connection and my booking number was [protected] Dated[protected]. I was contacted local dealer for more than 15 times within 2 months. After that dealer was blacklisted by M/s. IOCL and his dealership was withdrawn. Now as on today sicne then, no body has been issued with new connection and refilling is being carried by dealer from Chittapur Dist:Gulbarga nearby shahabad. We have enquired with Chittapur dealer for new connection. As told by them, they don't have the authority to issue new connections to the Shahabad residents. Please look into the matter and request you for earliest solution for me and Shahabad residents.

Thanking you and remain,
Yours sincerely,
Mahantesh Hiresomannavar
JSQ 52/2, 9th cross road,
Alstom township,
Shahabad-585229
Dist: Gulbarga
Karnataka

M/S BINAPANI INDANE,COLLEGE CHOWK,p.o.PATNAGARH,dist.BALANGIR,ORISSA,767025

Distributor's Code:89020036
Date of last delivery of filledin tank: 30NOV2009
Date of last booking for filledin cylinder: 26DEC 2009
Satus of Delivery: Playing mischief. Not yet given delivery of filledin tank.This is a regular feature with Sri Dingar Nag(local Distributor).Between the above cited dated he has already sold out three truckload of filledin cylinders.

I have noticed a couple of times, that the attendants filling petrol divert you attention from the meter & while you turn to speak to them, the other guy filling the petrol, does something where the meter suddenly shows done for the said amount.

I had asked for Rs.1000/- of normal petrol, & was attentively watching the meter till it touched 600/-, then another guy started showing asking me if I was going to pay by card or cash, I looked at him for a split sec, & then turned back & found to my astonishment, the meter was showing Rs.1000/-!!
I asked them that how can can it turn to 1000/- when it took almost 2-3 mins to come till 600/-, but htey said it is done & since the meter was showing 1000/-, there was nothing I could further argue about.
I fill pertrol when my tank shows quarter filled, & after 1000/- worth pf petrol (approx 20 ltrs), it shows full tank, that day, it did not show full, but only 3/4th filled, hence my doubts were reconfirmed.
I went & got pertol filled next time round when my tank was again showing quarter filled, & this time, though the guys came again to divert my attn, refused to move my eyes from the meter, this time, my tanke showed full!!

I would request you to please look into the matter & take action as this petrol pump is cheating big time & efveryone out there is equally involved.

I am Sandeep Srivastava a resident of Dr. Subba Rao ' Lane Shastri colony KATNI (M.P.). My Consumer no is 7162 and the name of distributing center is The Central Railway Employees Co-operative Credit Society Ltd.(Gas Services) Marketing Complex, New Katni Junction, Katni. They often neither attend the telephone nor give the booking no and even not supply cylinders. At this time I have booked for Gas-Cylinder on[protected] and registration no. given to me is 2046 , but Gas has not supplied even after a monthg as their Gas-Vendors have been habitual to supply the gas at premium-rate. When I have reminded of my booking date to one of his staff attending the Phone , he assured me to provide cylinder in two days . But again after two days when I again contacted , he made the same excuse and said that they have short of Vendors . There must be going some thing wrong... So you are requested to look in to this matter immediately. My MBL No. are &[protected],[protected].[protected], [protected] & Land Line[protected]

my cno- is7426. our gas agency is badami gas agency situtated at
pandeypur varanasi. this gas agency make a rule for booking after delevery 21 day they booked second gas and after booking 20 to 25
days they deliver gas with 4 to 5 complains. it is very rediculus and very painful for us. we are service holder it is not possile to pursue 4 to 5 times in months for gas cylinder. my cylinder is booked on 06.01.2010 cash memo no 7362 also i have complied for delevery but still now we not find any responce.
please look the matter. this problem is same for other customer.
kindly look the matter positively.

My consumer no.7362 and I am a resident of SAI KUNJ B2A/31 DAULATPUR PANDEYPUR VARANASI my cell no is
[protected]) M/s BADAMI GAS AGENCY PANDEYPUR (Indane Gas) is the distributor for my connection. When ever I have been trying to contact the said agency the phone remains busy and many time they have a endless hold. I have been trying for more than 10days) over phone continously for delevery of the gas cylinder. But am very sorry to bring to your notice that there is no response from them. , the gas has been booked on 06/01/2010 Every time I have to face this problem for delevery of gas cylinder.maximum times they take more than 20 days for delevery without 3 to 4complains they can't cosidor.it is verypainful for us. Some time i measured the cylinder at my own measurement and found the gas short in 3kg to 5kg in each cylinder.

Kindly look into the matter and ask the distributor to set his system either by fax or e-mail, and have some acknoledgement system to overcome this situation.

I am holding a Mobile Number [protected] (Post paid Manikjor scheme),Account Number[protected].Normally I do not use the mobile phone .However paying bill regularly through e-banking through your website.In the month of December,2009 I had paid twice the bill amount and I thought the same would be adjusted in the next bill and I will not require to pay any amount.However this time I find that usage charge amount surprisingly is 96 Rs. and the bill amount is Rs.99.00.Therefore I rerquest to kindly look into it and advice.The details of the bill is as follows:

The last bInvoice Number[protected],Invoice Date 10/01/2010,Payment Due Date 25/01/2010,Billing Period 01/12/2009 to 31/12/2009.


Regds.

अमिताभ बंद्योपाध्याय /Amitava Bandyopadhyay
दुरभाष:[protected], मोबाइल -[protected].
ई-मेल : [protected]@iocl.co.in
[protected]@rediffmail.com
[protected]@gmail.com