Indian Oil Corporation [IOC] Complaints & Reviews

LPG Gas — not giving new gas connection

Sir, I have applied for new gas connection to farand gas service 26 DMalout on dec. 2007.But still i dont get my connection althouh connection in black can be purchased any time.whenever we contact them for connection they misbehave with us.please ask them to issue me anew gas connection .I shall be very thankful to you.

Indane LPG — not issue new connection

dear sir,
i apply for a new connection for lpg sylander in my town
mahwa to ur distributor MAHWA INDANE GAS SERVICE CODE NO.-
[protected] aprox six month before but still today i not receive my connection.
i complaint about this before 2 months but u not think about that.
so please forward this & solve this problem quickly.i am waiting for ur answer.
my mobile no. is - [protected]
thanks-

Indane Gas LPG New Connection — Indane Gas LPG New Connection

Dear concerned,

I Have applied for new LPG connection with below captioned
Distributer for indane of my area and they refused to provide me new connection by simply saying : connection not available, come by jan'09.
Vishal Gas Service, TIN No. [protected](GT Road Delhi-32)
Amar Gas Service, TIN No. [protected](Behari Col Delhi-32)
Toll free no. of indane are incorrect and web site is also not
opening up.

I will be grateful, if you can help me in solving my issue.

warm regards,
Dheeraj Gulati
I/9431, Naveen Shahdara,
Delhi-32.
Ph: [protected]

LPG — Gas connection not provided in time

Hi,
I have opted for a new LPG connection with Indane Gas Services (Gurgaon Gas Agency, Mehrauli Gurgaon Road, Sect-14, Gurgaon) 4-5 months back. At the time of booking, the officer sitting there told me that i'll get the connection within 15-20 days. He asked for certain mandatory documents which i provided. After that he started making the bills etc. I in between told him that I don't need a hot plate along with the cylinder as I already have one. He, in reply told that its not possible to provide a cylinder without purchasing a hot plate, and stopped the process there itself.

I then confirmed that its not mandatory to take a hot plate if you have a porper ISI marked at home, which i had. I again talked to that officer. At that time he told me that ok we'll perform a verification check at your residence for the same. I clearly told him that we will only be available on saturday and sunday, so please schedule the verification check on weekend.

There has not been any verification check since 5 months now. I am pissed off becoz of these services. I am sure if today i agree to buy that hot plate, i'll get a connection within 15 days without any verification.

Pathetic services and customer support. A total corruption is what i would say this is...

Request the senior authorities to take a action against this.

LPG — late issuing gas

sir
i have booked gas on 30.6.2009.but didn't get it now............. consumer no..6335
distributor's code.. 4544935... distributor's.name RAVINDIRA GAS AGENCIES... ANAYADY, SOORANAD. 690522

Indane Cooking Gas — Pathetic Service

I have been using their services for almost 3 years now because in our localoty they are the only Indane Gas provider. Several complains :

1. Pathetic Service. Rude behaviour. While taking booking requests, the ladies cut off the phone even before letting the customer complete their sentence. They say they would take at least 10 days to deliver the cylinder.

2. Even while getting the address changed they mandatorily make customers buy rubber tubes, even though they don't need it.

3. Delivery never on time. They expect people to be at home from 9 AM to 6 PM everyday until the cylinder is delivered.

4. They suddenly shifted their showroom to a new place called Boopasandra and changed all their phone numbers without informing the customers, making it really difficult for all o[censored]s to locate them. We had to go through several hardships for about 3 months because of this.

Pathetic Service !!!

I've been using indane connection all my life but only this agency, Vereresh Gas Agency (previously in Sanjay Nagar, now in Boopasandra) has made my life hell.

Indane Cooking Gas — Gas Leakage From Regulator Side

So many time we are try to contact emergency number but number not availabe and also service person number
So please do the needful imediately

sir
A. sain m.d complaint,

Dear sir
jagner indane gas service agra in up my co.no.j00343 booking date is on 11 jan 2010.pls sending home dilevery immediately and take action for this insinciere accrual agency
sir this agency is not serve all customers home dilevery so i m sending urs this matters kindely feel haeartely customer problem.
pls start home dilevery and take action .
yours faithfully
date:[protected] mahesh chand
jagner agra up
mo.no.[protected]

sadar
aapki seva main

Sir,
Sub:consumer no;29369 double cylinder-M/sramesh indane gas agencies, singarayar colony b.b kulam, madurai
Booking denied

in my case i booked cylilder 27.04.2010 my waiting list number 8008, still now no delivered cylinder.today i called office they said to me coming 3 or 4 days

please take neseeary action for effecting the geniune service for puplic

The LPG Indane supply is definitly exteremly in a very pathetic condition. Booked cylinder is not supplied for months whereas the limit before new booking is only 20 days. Such a situation is not with Indane gas supply else where inthe state or inthe country. It is starnge even though an Indane gas bottle filling plant is located at Haridwar near by. The authorities when approached blame the distributors and the distributers blame the lack of supply. Where as if one drives along chakrata road one can see filled gas cylinders alighned along the road for sale to CNG driven vehicles. The matter needs tobe probed by the administration.

I am regularly tried to book my gas cylinder for refilling to Pearey Lal & sons Pvt. Ltd., On 3.2.10 I cam to know, booking will be only on computerised number. I had booked for refilling cylinder on computerised number 1260. After 3-4 days when I dont get cylinder, I again contact with refill booking office at karol bagh, I have no booking from your consumer No. My consumer No is R-2995. I was not aware of how I press R on telephone. After knowing the way pressing R, I had booked again on 10..2.10 booking No. 93 till today I have not get gas cylinder. I several time approach their refill booking office, they don't listen our problem greviences. I think they waiting for price hike on LPG cylinder. With intimation, how can they start computersed booking.

I booking on date 10/3/2010 but no delivery till 22/3/2010

As per my consumer No: 51499 of Lewis Road Indan Gass Bhubaneswar, in the state of Orissa, Indaia, is being delivered late in my residence address after 20 days of booking where as I have double cylinder still then I used to suffer a lot every month. And when I asked in the agency counter they are telling that, due to shortage of gass we are unable to provide and sometimes when I request repeatedly they used to tell that it is better you come and take the gass in your convenience and we are unable to provide you the supply. So please help me in this matter I am the only male member in my family for which I am facing the sort of problem in every month. So herewith I remain in waiting for the reply as early as possible.
Yours faithful
Subhasis Roul
Contact No: [protected]

balotra gass agency in balotra dist barmer rajasthan late delivery booking after 01 month delivery and gass booking 22 days after delivery my consumer No.1568

My consumer No. 26297 with Kunnukandathil Gas Agencies, Mallappally, Pathanamthitta Dt. Kerala. I booked cylinder on 8.10.2015 booking No.353187. While checking the status of delivery online on 31.10.2015 I received message that this Distributor generated Cash Memo for their booking upto 10.10.2015. Since my booking date was 8th Oct. I contacted the Distributor to ask about the delivery. They replied to me that you will get delivery next week and if it is very urgent you may come and collect the filled cylinder which is in stock. THIS IS A NORMAL PRACTICE OF THE DISTRIBUTOR FOR EVERY BOOKING. I am staying very close to the Distributor's office about 250 mtrs. distance. Eventhough I am unable to collect the cylinder personally so I used to contact them daily. Till today I did not received the delivery. Therefore, I earnestly request to check the matter with the Distributor and help me in getting the delivery of gas cylinder in time.

Thanking you,
M.J. Varghese

Hi,

My self A Kumar s/o Bhanwar lal jangir (A/C NO: 32460) residing at vikash nagar 1 no road murlipura jaipur.
Since last 2-3 month’s we are facing problem with NIRANJAN GAS AGENCY (Vidhyadhar nagar branch).
No body responds on customer care number.
When we asked about the same simply said "No body is available to lift the phone we are busy".
(Telecaller name is Parmod) It is not the first time the same feedback you can get from other consumers.
Is this customer care. And they dont bother either customer or their satisfaction.
This type of incidents forced us to go for consumer court.

Please help in this regards and close the issue at the earliest.
Kindly let me know the complaint no for further reference.

AKunar
M. [protected]

Sir,
i am informing you to your delivery gas cyllender has been leakeged when today we used it so known. so requested to you Please imediate refill changed to me as soon as possible .

my consumer ID numbers is 146062,
RAJESH KUMAR, H. N. 25, AMBIKA COLONY, TONK ROAD, NEAR AIR PORT CURCAL. SANGANER THANA.
SANGANER GAS AGENCY, PRATAAP NAGAR, JAIPUR

Sir
my refill booking number booking 251863 and cash memo 3838 but till now not received the cylinder delivery from Sanganer Gas Agency.

My Consumer No. is146116 and had booked the cylinder 02 week ago but not received the cylinder despite of several reminders and personal requests to the delivery man.

Kindly intervene in the matter.

Kamlesh Meena
p. No. 147, Viman Vihar colony, toll tex, Sanganer
Jaipur

SUB: NEGLIGENCE ON RECEIVING CYLINDER LEAKAGE COMPLAINT

Dear Sir,

Sir, I would like bring in your kind notice that I am your very old consumer and having connection no. 25357 with M/s. Sahaj Enterprises, Govindpuri, New Delhi-110019. Yesterday (11th August 2010) when I connected my newly received filled cylinder to the Gas Burner, I smelt the gas leakage from my Cylinder, on that I immediately alerted your service help line but it is very regretted no one was picking the phone I tried not only once but ten to fifteen times continuously and also with the gap of every two to five minutes. When I finally failed to contact them I phoned to my dealer i.e M/s. Sahaj Enterprise, they received my call after three/four attempts and consoled me they would send the man but after wasting precious two hours, neither they picked up the phone nor they sent any person to attend this emergency call.

After that I contacted your Field Officer of South zone, Mr. Dinesh Malik on his phone ( No. [protected]) I explained him that your help line is not taking call and the dealer is also not entertaining me seriously, instead of taking this issue on priority basis, first of all, he rebuked us so aggressively and told me clear-cutly, how did you get my phone and it is not my business to attend you or instruct the dealer to attend your call. After requesting him continually he gave us the cell no. of owner of the M/s Sahaj Enterprises and I again reminded him about my earlier lodged complaint then after one hour he sent the man.

It is very astonishing to note that how can your Field Officer, particularly Mr. Dinesh Malik, of the esteemed organization talk to the customers so misbehavely and negligently. You may also note that this is not the first time whenever I approached him regarding the delay of cylinder delivery he did not take the matter seriously and this time he crossed all limits by rebuking us so badly. You can imagine what can happen if the cylinder gets burst and my family could have blown up, then who takes the responsibility of that major mishappening. It is really very absurd to note that those who are having the having the basic sense to attend the customers patiently, are holding the prestigious position of FIELD OFFIER and these officers have been appointed by your Indane Oil Corporation Limited.

I would request you that you may please take this matter on priority basis and do the needful so in future we may or the general public not have face this type of problem.

Thanking you,

Yours sincerely

(JEETENDRA VERMA)
Connection No. 25357
Mob: [protected]
Flat No. 20, Ami Chand Khand
Giri Nagar
Kalkaji
New Delhi-110019

Dear sir,

I am R.vijayakumar S/o Late .Shri Ramachandran residing at Korattur, Chennai-80, wish to state that The Gas Connection was registered in my fathers name. As my father is no more, I would like to get transfered to my name. I need to know the formalities and the prescribed document to be submitted from my end so as to get the gas supply for my own consumption.

Expecting the kind reply and advice.

Regards

R.Vijayakumar
[protected]

I need to change the residential adderss.Pls tell me the procedure ASAP

I completely agree that it is almost impossible to book gas at KK Indane over phone. Most of time we have to go to the shop to book gas. Even at the shop, there is no system and one doesnot know whether gas been booked or not. The delivery man also harasses ladies and extorts money towards delivery charges. If you dont pay then they ensure that the gas is not delivered on time. Request Indian Oil Corp to intervene and stop such harrasment by KK Indane.

I booked the cylinder on 11/12/2009 in KK Indane enterprise Ulsoor branch.
Still I received it. Booking No is 3808. Consumer No: 3155. Please help me

Hi Subash, Can you please share the phone numbers of KK Indane, Ulsoor branch?

i strongly agree with your compalint. K.K.indane is actually inaccessible. all their numbers are either not available or is switched off. Its really frustating.
something must be done about it. If they are unable to manage, the agency should be given to competent people. Why make people suffer.

Tripti from Ulsoor

KK indane is not at all accessible on phone. More over, since last 20 months or so, I never got home delivery of gas cylinder in HSR layout. Every time we need to pick the cylinder from the Ibur shop.

Indian Oil should handover this agency to someone else. This is really pathetic experience as all the numbers will be either busy OR will be temp disconnected. Probably, employees of KK Indane are too lazy and dont keep the receiver of the phone.

I completely agree with all of you regarding K K Indane gas agency. I was trying to book a cylinder since 01-Feb-11 and finally managed to get hold of them on 13-Feb-11 at this number[protected]. They said that it will be delivered withing 4 days and the worst part is that it has not been delivered yet and because of this I had to get a private gas cylinder which costs very high for me.

Moreover, all the other three numbers +[protected], 25513291, 25566899 are out of reach most of the time and sometimes luckily the ring goes but no one picks up.

Now, what do we do about it ?? Its high time. I did like the service initially but now, it has gone out of sorts.

I wrongly mentioned that I caught hold of them on 13-Feb-11. Actually, its 03-Feb-11. and its been more than ten days now since I have not received my cylinder.

KK INDANE IS THE WORST GAS DISTRIBUTOR IN BNAGALORE

Hi All,

From now on you can book your gas by calling IVR for any agency. Please follow the below instruction.

Call No. [protected] - and dial 3 for english - then enter[protected] for K K Indane agency - and press 1 to confirm - then enter consumer no. xxxxx - then press 1 to confirm - again press 1 to hear the booking reference.

-Srinivasan

I am facing the same problem as many of you.I have take the complain to india gas itself ..
I had resisted a complain in http://www.iocl.com/Products/Indanegas.aspx and to my surprise i got a call from them and they booked the gas for me.
OR u can call
Call No. [protected] - and dial 3 for english - then enter[protected] for K K Indane agency - and press 1 to confirm - then enter consumer no. xxxxx - then press 1 to confirm - again press 1 to hear the booking reference.
Hope this helps ..)

i booked a cylinder in kk indane ulsoor branch, the no one worst service they provide they not even receive the call and respond to the customer, if we book the gas they charge more amount which is not mentioned in the bill if we ask they are not providing the cylinder, they are not delivering it properly on time no response in phone useless people i don't know wat to do for them this is not the 1st time many times they do the same thing there is no one to question them and no public to ask them a question if they cheat like this wat is the use they even sale the gas in black also. so kindly authorised persons who see this message take a action against them and do need full help for all the citizen of india.

Dear sir,

My Consumer no is77869.I was shifted from Ulsoor to Kodichikkanahalli.Now I would like to transfer my gas connection to M/s Sadguru Gas agencies, Kodichikkanahalli.Kindly inform the procedure by my e-mail per return.

My E-mail ID:[protected]@gmail.com

With Kind Regards

K Narayanappa
Consumer No-77869

I have to get the answer

K Narayanappa

I agree with you all, i have been trying to reach out kk indane Ulsoor branch for new connection, phone rings but no one receive the call, its been a month now, not able to reach them.its pathetic.I request to the authority concerned to take the required action against them .Wonder what they are doing at the office.

I think the license needs to be cancelled for this agency. I have been trying to reach them for the past 3 weeks. Not even once i got their line either its busy or no one picks up. Finally i went to the office that's in Ulsoor last Saturday. The condition there is worst where the staff does not have any etiquettes. They are so rude and so unhelpful and there is this one guy ( who sits in the new connection / transfer conenction counter), i don't know his name but My god..he is so loud, so rude and so uncultured in talking to the customers. He doesnt even see the age of the person at whom he is shouting. No respect towards the customer.
They have about four telephone numbers and not even one in that is accessible. Its just not possible to go there every time you have a query. I just need the telephone number of their Bellandur agency ( which I am unable to get on the web)... Can anyone help me?

Thanks
Anupa

Not sure of a reason why our GAS connection was transferred from Vishnu to KK henceforth, experiencing too much inconvenience. Though we receive a message there isn't any guarentee that we get a cylinder.. by the is someone looking at our problems ?? or just showing our dissatisfaction so that our mind will be cool.

The Goan attitude is sushekat (Take your own time). The dealers and shop keepers know that no body will proceed further to take action against there poor service.

However peoples have to wake up. Not one but atleast 70%.

I am from Goa and practically tried to take up certain issues, but I found that I myslef alone was the person who was facing problem

Take the service as it is and if not satisfied change to somebody else thats the best option

Regards ...

Raj