Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,
I am consumer of Indane gas. My connection number is 24081, resistered with ARYA GAS AGENCY, MUKHERJEE NAGAR, DELHI-110009. I booked my cylinder on 30th of january and so far I could get cylender. After enquirythe agency provided me irresponsible reply. Even They are not responding at the phone. It is my kind request to concentrate upon the issue and take proper action agaist such Agency in order to maintain diginity of consumer's right and Public Administration.
Thanking You,
Yours' Sincerely,
SUNIL GUPTA; [protected]/ [protected]

dear sir
mene[protected] ko gas book kari thi or aj[protected] abhi tak gas nahi aye hai mujhse kaha gaya k address dobara likhwao mene bata diya tab bhi koi responce nahi diya mera connection no hai. chandra prakash 6737. sri nath gas service[protected]banna devi g.t road aligarh sir kirpa karke meri samassya ka samadhan kare.
thanks

Dear Sir,

I have been trying to book my cylinder for the last 2-3 days, but I am unable to contact any of my distributor's numbers. Either the phones are ringing or busy or number temporairily out of service. No one bothers to pick it up if sometime it rings even in business hour.The mobile number has been provided is useless. It is either always switched off or Incoming facility is not available.I think they are doing this intentionally for the purpose of harassment or promoting black marketing.

Please get my complaint solved immediately and arrange to make the distributor pick up the phone to take the booking.

The agency is not giving proper service for the last so many days...but no step has been taken against them.

Distributor Details
[protected]-------
South End Gas Distributor
26/A Valley Park,
Garia,
Kolkata-700084
Nos :[protected]/3641/6115
mobile # :[protected]/[protected]
Please treat my mail as urgent and do the needful.

Dear sir,
I completely agree with what he has said. I never get through the nos they have provided even during business hours due to which am forced to book by visiting them.
Also they never provide gas before 12 to 15 days though they say 7 days.
I have a query in how many days can I book my 2nd cylinder after my last booking and in how many days are they supposed to provide us with a new cylinder after booking?
Thank you

I also fully agree with the complaint lodged by the gentlemen. It is irirating that though they have given so many phone numbers but none is working and it delays our booking. It is not possible to go personally for booking our request hence we were using this over telephone. But these days their system has detoriorated like anything.

I completely agree with the above comment. Since last 7-days, I'm trying to contact them at the number[protected]/3641/6115; No one bother to pick the call even the number 2430 6115 is out of order. Now coming to their cell number performance. Even no body pick the call at cell[protected]it remain switch off from infinite period, may God is knowing about the time). While number[protected] says, "The incoming call facility is not available".

I'm surprised, and belief even IOC guys are knowing the consumer support this Indane distributor is providing and how they are taking their consumer for granted. But no one is going to touch them.

Distributor Details
[protected]-------
South End Gas Distributor
26/A Valley Park,
Garia,
Kolkata-700084
Nos :[protected]/3641/6115
mobile # :[protected]/[protected]
Please treat my mail as urgent and do the needful.

I strongly agree and also want to complain against South End Gas Distributor. I am a customer with consumer # 32209 of Indane gas with this distributor. Their address is 26/A Valley Park, Garia, Kolkata - 70084

1// Whenever we try to call either they do not pick the telephone it will ringing continuously or for long time it is engaged. It was noticed personally at times when we visit the agency, they just keep the phone off the hook. It is very difficult to get the number.

2// After making the booking they are supposed to deliver the cylinder within 4days as per their commitment, but it is never delivered 8-10days even after reminding them several times.

Kindly do the needful on an urgent basis

Sir,
I am a consumer of Indane gas. My consumer No is CX21623847.. I am staying at Panchasakhanagar, Dumuduma Bhubaneswar, Odisha and my source of getting gas is from Global Indane, Panchsakhanagar, Bhubaneswar. I am facing difficulties to get gas cylinder from the agency. The agency proprietor is playing mischief to deliver the cylinder. In the mean while I have been registering for gas cylinder since 04.01.2017, but so far no cylinder has been dispatched. In this regard I had personally approached the Proprietor for twice. But he is taking false plea of door lock etc. Like me many of the consumers are facing same problem. We would be very happy, if he will be removed from proprietor list of Indane gas in supplying the gas to consumers. He may be directed strictly to deliver gas cylinder in time.
Yours faithfully consumer Smt. Renubala Panda

Dear Sir / Madam,
I Sri Siddhartha Dutta consumer no-A17651 at ANIRBAN ENTERPRISES Ramcharan sett Road Howrah-711104.
From beginning I collect my Cylender from there godown but few dayes latter they are stop the self delivery service then I take it home delivery at my younger brother's home because I was residing at 27/1, Baksara Road Howrah-711110 and there service was not available for home delivery at my residence.
There after my younger brother move awaya to Delhi for a lonng perrion and I was change my rental dewlleing place very sortly and for this reason I may not able to change my Ration Card.
Now I contact with my Delear for transfer of Delear or booking but they deny.
Please give give me way how I can booking my gas though I may not booking gas last Five years due to above problem.
Siddhartha Dutta
Consumer no-A17651
Address: 23/4/2, Nabanaritala 1st Bye Lane; P.O- Baksara, Howrah-711110

LPG Gas — not giving new gas connection

Sir, I have applied for new gas connection to farand gas service 26 DMalout on dec. 2007.But still i dont get my connection althouh connection in black can be purchased any time.whenever we contact them for connection they misbehave with us.please ask them to issue me anew gas connection .I shall be very thankful to you.

Indane LPG — not issue new connection

dear sir,
i apply for a new connection for lpg sylander in my town
mahwa to ur distributor MAHWA INDANE GAS SERVICE CODE NO.-
[protected] aprox six month before but still today i not receive my connection.
i complaint about this before 2 months but u not think about that.
so please forward this & solve this problem quickly.i am waiting for ur answer.
my mobile no. is - [protected]
thanks-

Indane Gas LPG New Connection — Indane Gas LPG New Connection

Dear concerned,

I Have applied for new LPG connection with below captioned
Distributer for indane of my area and they refused to provide me new connection by simply saying : connection not available, come by jan'09.
Vishal Gas Service, TIN No. [protected](GT Road Delhi-32)
Amar Gas Service, TIN No. [protected](Behari Col Delhi-32)
Toll free no. of indane are incorrect and web site is also not
opening up.

I will be grateful, if you can help me in solving my issue.

warm regards,
Dheeraj Gulati
I/9431, Naveen Shahdara,
Delhi-32.
Ph: [protected]

LPG — Gas connection not provided in time

Hi,
I have opted for a new LPG connection with Indane Gas Services (Gurgaon Gas Agency, Mehrauli Gurgaon Road, Sect-14, Gurgaon) 4-5 months back. At the time of booking, the officer sitting there told me that i'll get the connection within 15-20 days. He asked for certain mandatory documents which i provided. After that he started making the bills etc. I in between told him that I don't need a hot plate along with the cylinder as I already have one. He, in reply told that its not possible to provide a cylinder without purchasing a hot plate, and stopped the process there itself.

I then confirmed that its not mandatory to take a hot plate if you have a porper ISI marked at home, which i had. I again talked to that officer. At that time he told me that ok we'll perform a verification check at your residence for the same. I clearly told him that we will only be available on saturday and sunday, so please schedule the verification check on weekend.

There has not been any verification check since 5 months now. I am pissed off becoz of these services. I am sure if today i agree to buy that hot plate, i'll get a connection within 15 days without any verification.

Pathetic services and customer support. A total corruption is what i would say this is...

Request the senior authorities to take a action against this.

LPG — late issuing gas

sir
i have booked gas on 30.6.2009.but didn't get it now............. consumer no..6335
distributor's code.. 4544935... distributor's.name RAVINDIRA GAS AGENCIES... ANAYADY, SOORANAD. 690522

Indane Cooking Gas — Pathetic Service

I have been using their services for almost 3 years now because in our localoty they are the only Indane Gas provider. Several complains :

1. Pathetic Service. Rude behaviour. While taking booking requests, the ladies cut off the phone even before letting the customer complete their sentence. They say they would take at least 10 days to deliver the cylinder.

2. Even while getting the address changed they mandatorily make customers buy rubber tubes, even though they don't need it.

3. Delivery never on time. They expect people to be at home from 9 AM to 6 PM everyday until the cylinder is delivered.

4. They suddenly shifted their showroom to a new place called Boopasandra and changed all their phone numbers without informing the customers, making it really difficult for all o[censored]s to locate them. We had to go through several hardships for about 3 months because of this.

Pathetic Service !!!

I've been using indane connection all my life but only this agency, Vereresh Gas Agency (previously in Sanjay Nagar, now in Boopasandra) has made my life hell.

Indane Cooking Gas — Gas Leakage From Regulator Side

So many time we are try to contact emergency number but number not availabe and also service person number
So please do the needful imediately

sir
A. sain m.d complaint,

Dear sir
jagner indane gas service agra in up my co.no.j00343 booking date is on 11 jan 2010.pls sending home dilevery immediately and take action for this insinciere accrual agency
sir this agency is not serve all customers home dilevery so i m sending urs this matters kindely feel haeartely customer problem.
pls start home dilevery and take action .
yours faithfully
date:[protected] mahesh chand
jagner agra up
mo.no.[protected]

sadar
aapki seva main

Sir,
Sub:consumer no;29369 double cylinder-M/sramesh indane gas agencies, singarayar colony b.b kulam, madurai
Booking denied

in my case i booked cylilder 27.04.2010 my waiting list number 8008, still now no delivered cylinder.today i called office they said to me coming 3 or 4 days

please take neseeary action for effecting the geniune service for puplic

The LPG Indane supply is definitly exteremly in a very pathetic condition. Booked cylinder is not supplied for months whereas the limit before new booking is only 20 days. Such a situation is not with Indane gas supply else where inthe state or inthe country. It is starnge even though an Indane gas bottle filling plant is located at Haridwar near by. The authorities when approached blame the distributors and the distributers blame the lack of supply. Where as if one drives along chakrata road one can see filled gas cylinders alighned along the road for sale to CNG driven vehicles. The matter needs tobe probed by the administration.

I am regularly tried to book my gas cylinder for refilling to Pearey Lal & sons Pvt. Ltd., On 3.2.10 I cam to know, booking will be only on computerised number. I had booked for refilling cylinder on computerised number 1260. After 3-4 days when I dont get cylinder, I again contact with refill booking office at karol bagh, I have no booking from your consumer No. My consumer No is R-2995. I was not aware of how I press R on telephone. After knowing the way pressing R, I had booked again on 10..2.10 booking No. 93 till today I have not get gas cylinder. I several time approach their refill booking office, they don't listen our problem greviences. I think they waiting for price hike on LPG cylinder. With intimation, how can they start computersed booking.

I booking on date 10/3/2010 but no delivery till 22/3/2010

As per my consumer No: 51499 of Lewis Road Indan Gass Bhubaneswar, in the state of Orissa, Indaia, is being delivered late in my residence address after 20 days of booking where as I have double cylinder still then I used to suffer a lot every month. And when I asked in the agency counter they are telling that, due to shortage of gass we are unable to provide and sometimes when I request repeatedly they used to tell that it is better you come and take the gass in your convenience and we are unable to provide you the supply. So please help me in this matter I am the only male member in my family for which I am facing the sort of problem in every month. So herewith I remain in waiting for the reply as early as possible.
Yours faithful
Subhasis Roul
Contact No: [protected]

balotra gass agency in balotra dist barmer rajasthan late delivery booking after 01 month delivery and gass booking 22 days after delivery my consumer No.1568

My consumer No. 26297 with Kunnukandathil Gas Agencies, Mallappally, Pathanamthitta Dt. Kerala. I booked cylinder on 8.10.2015 booking No.353187. While checking the status of delivery online on 31.10.2015 I received message that this Distributor generated Cash Memo for their booking upto 10.10.2015. Since my booking date was 8th Oct. I contacted the Distributor to ask about the delivery. They replied to me that you will get delivery next week and if it is very urgent you may come and collect the filled cylinder which is in stock. THIS IS A NORMAL PRACTICE OF THE DISTRIBUTOR FOR EVERY BOOKING. I am staying very close to the Distributor's office about 250 mtrs. distance. Eventhough I am unable to collect the cylinder personally so I used to contact them daily. Till today I did not received the delivery. Therefore, I earnestly request to check the matter with the Distributor and help me in getting the delivery of gas cylinder in time.

Thanking you,
M.J. Varghese

Hi,

My self A Kumar s/o Bhanwar lal jangir (A/C NO: 32460) residing at vikash nagar 1 no road murlipura jaipur.
Since last 2-3 month’s we are facing problem with NIRANJAN GAS AGENCY (Vidhyadhar nagar branch).
No body responds on customer care number.
When we asked about the same simply said "No body is available to lift the phone we are busy".
(Telecaller name is Parmod) It is not the first time the same feedback you can get from other consumers.
Is this customer care. And they dont bother either customer or their satisfaction.
This type of incidents forced us to go for consumer court.

Please help in this regards and close the issue at the earliest.
Kindly let me know the complaint no for further reference.

AKunar
M. [protected]

Sir,
i am informing you to your delivery gas cyllender has been leakeged when today we used it so known. so requested to you Please imediate refill changed to me as soon as possible .

my consumer ID numbers is 146062,
RAJESH KUMAR, H. N. 25, AMBIKA COLONY, TONK ROAD, NEAR AIR PORT CURCAL. SANGANER THANA.
SANGANER GAS AGENCY, PRATAAP NAGAR, JAIPUR

Sir
my refill booking number booking 251863 and cash memo 3838 but till now not received the cylinder delivery from Sanganer Gas Agency.

My Consumer No. is146116 and had booked the cylinder 02 week ago but not received the cylinder despite of several reminders and personal requests to the delivery man.

Kindly intervene in the matter.

Kamlesh Meena
p. No. 147, Viman Vihar colony, toll tex, Sanganer
Jaipur

SUB: NEGLIGENCE ON RECEIVING CYLINDER LEAKAGE COMPLAINT

Dear Sir,

Sir, I would like bring in your kind notice that I am your very old consumer and having connection no. 25357 with M/s. Sahaj Enterprises, Govindpuri, New Delhi-110019. Yesterday (11th August 2010) when I connected my newly received filled cylinder to the Gas Burner, I smelt the gas leakage from my Cylinder, on that I immediately alerted your service help line but it is very regretted no one was picking the phone I tried not only once but ten to fifteen times continuously and also with the gap of every two to five minutes. When I finally failed to contact them I phoned to my dealer i.e M/s. Sahaj Enterprise, they received my call after three/four attempts and consoled me they would send the man but after wasting precious two hours, neither they picked up the phone nor they sent any person to attend this emergency call.

After that I contacted your Field Officer of South zone, Mr. Dinesh Malik on his phone ( No. [protected]) I explained him that your help line is not taking call and the dealer is also not entertaining me seriously, instead of taking this issue on priority basis, first of all, he rebuked us so aggressively and told me clear-cutly, how did you get my phone and it is not my business to attend you or instruct the dealer to attend your call. After requesting him continually he gave us the cell no. of owner of the M/s Sahaj Enterprises and I again reminded him about my earlier lodged complaint then after one hour he sent the man.

It is very astonishing to note that how can your Field Officer, particularly Mr. Dinesh Malik, of the esteemed organization talk to the customers so misbehavely and negligently. You may also note that this is not the first time whenever I approached him regarding the delay of cylinder delivery he did not take the matter seriously and this time he crossed all limits by rebuking us so badly. You can imagine what can happen if the cylinder gets burst and my family could have blown up, then who takes the responsibility of that major mishappening. It is really very absurd to note that those who are having the having the basic sense to attend the customers patiently, are holding the prestigious position of FIELD OFFIER and these officers have been appointed by your Indane Oil Corporation Limited.

I would request you that you may please take this matter on priority basis and do the needful so in future we may or the general public not have face this type of problem.

Thanking you,

Yours sincerely

(JEETENDRA VERMA)
Connection No. 25357
Mob: [protected]
Flat No. 20, Ami Chand Khand
Giri Nagar
Kalkaji
New Delhi-110019