Indian Oil Corporation [IOC] Complaints & Reviews

Sir,
Sub:consumer no;29369 double cylinder-M/sramesh indane gas agencies, singarayar colony b.b kulam, madurai
Booking denied

in my case i booked cylilder 27.04.2010 my waiting list number 8008, still now no delivered cylinder.today i called office they said to me coming 3 or 4 days

please take neseeary action for effecting the geniune service for puplic

The LPG Indane supply is definitly exteremly in a very pathetic condition. Booked cylinder is not supplied for months whereas the limit before new booking is only 20 days. Such a situation is not with Indane gas supply else where inthe state or inthe country. It is starnge even though an Indane gas bottle filling plant is located at Haridwar near by. The authorities when approached blame the distributors and the distributers blame the lack of supply. Where as if one drives along chakrata road one can see filled gas cylinders alighned along the road for sale to CNG driven vehicles. The matter needs tobe probed by the administration.

I am regularly tried to book my gas cylinder for refilling to Pearey Lal & sons Pvt. Ltd., On 3.2.10 I cam to know, booking will be only on computerised number. I had booked for refilling cylinder on computerised number 1260. After 3-4 days when I dont get cylinder, I again contact with refill booking office at karol bagh, I have no booking from your consumer No. My consumer No is R-2995. I was not aware of how I press R on telephone. After knowing the way pressing R, I had booked again on 10..2.10 booking No. 93 till today I have not get gas cylinder. I several time approach their refill booking office, they don't listen our problem greviences. I think they waiting for price hike on LPG cylinder. With intimation, how can they start computersed booking.

I booking on date 10/3/2010 but no delivery till 22/3/2010

As per my consumer No: 51499 of Lewis Road Indan Gass Bhubaneswar, in the state of Orissa, Indaia, is being delivered late in my residence address after 20 days of booking where as I have double cylinder still then I used to suffer a lot every month. And when I asked in the agency counter they are telling that, due to shortage of gass we are unable to provide and sometimes when I request repeatedly they used to tell that it is better you come and take the gass in your convenience and we are unable to provide you the supply. So please help me in this matter I am the only male member in my family for which I am facing the sort of problem in every month. So herewith I remain in waiting for the reply as early as possible.
Yours faithful
Subhasis Roul
Contact No: [protected]

balotra gass agency in balotra dist barmer rajasthan late delivery booking after 01 month delivery and gass booking 22 days after delivery my consumer No.1568

My consumer No. 26297 with Kunnukandathil Gas Agencies, Mallappally, Pathanamthitta Dt. Kerala. I booked cylinder on 8.10.2015 booking No.353187. While checking the status of delivery online on 31.10.2015 I received message that this Distributor generated Cash Memo for their booking upto 10.10.2015. Since my booking date was 8th Oct. I contacted the Distributor to ask about the delivery. They replied to me that you will get delivery next week and if it is very urgent you may come and collect the filled cylinder which is in stock. THIS IS A NORMAL PRACTICE OF THE DISTRIBUTOR FOR EVERY BOOKING. I am staying very close to the Distributor's office about 250 mtrs. distance. Eventhough I am unable to collect the cylinder personally so I used to contact them daily. Till today I did not received the delivery. Therefore, I earnestly request to check the matter with the Distributor and help me in getting the delivery of gas cylinder in time.

Thanking you,
M.J. Varghese

Hi,

My self A Kumar s/o Bhanwar lal jangir (A/C NO: 32460) residing at vikash nagar 1 no road murlipura jaipur.
Since last 2-3 month’s we are facing problem with NIRANJAN GAS AGENCY (Vidhyadhar nagar branch).
No body responds on customer care number.
When we asked about the same simply said "No body is available to lift the phone we are busy".
(Telecaller name is Parmod) It is not the first time the same feedback you can get from other consumers.
Is this customer care. And they dont bother either customer or their satisfaction.
This type of incidents forced us to go for consumer court.

Please help in this regards and close the issue at the earliest.
Kindly let me know the complaint no for further reference.

AKunar
M. [protected]

Sir,
i am informing you to your delivery gas cyllender has been leakeged when today we used it so known. so requested to you Please imediate refill changed to me as soon as possible .

my consumer ID numbers is 146062,
RAJESH KUMAR, H. N. 25, AMBIKA COLONY, TONK ROAD, NEAR AIR PORT CURCAL. SANGANER THANA.
SANGANER GAS AGENCY, PRATAAP NAGAR, JAIPUR

Sir
my refill booking number booking 251863 and cash memo 3838 but till now not received the cylinder delivery from Sanganer Gas Agency.

My Consumer No. is146116 and had booked the cylinder 02 week ago but not received the cylinder despite of several reminders and personal requests to the delivery man.

Kindly intervene in the matter.

Kamlesh Meena
p. No. 147, Viman Vihar colony, toll tex, Sanganer
Jaipur

SUB: NEGLIGENCE ON RECEIVING CYLINDER LEAKAGE COMPLAINT

Dear Sir,

Sir, I would like bring in your kind notice that I am your very old consumer and having connection no. 25357 with M/s. Sahaj Enterprises, Govindpuri, New Delhi-110019. Yesterday (11th August 2010) when I connected my newly received filled cylinder to the Gas Burner, I smelt the gas leakage from my Cylinder, on that I immediately alerted your service help line but it is very regretted no one was picking the phone I tried not only once but ten to fifteen times continuously and also with the gap of every two to five minutes. When I finally failed to contact them I phoned to my dealer i.e M/s. Sahaj Enterprise, they received my call after three/four attempts and consoled me they would send the man but after wasting precious two hours, neither they picked up the phone nor they sent any person to attend this emergency call.

After that I contacted your Field Officer of South zone, Mr. Dinesh Malik on his phone ( No. [protected]) I explained him that your help line is not taking call and the dealer is also not entertaining me seriously, instead of taking this issue on priority basis, first of all, he rebuked us so aggressively and told me clear-cutly, how did you get my phone and it is not my business to attend you or instruct the dealer to attend your call. After requesting him continually he gave us the cell no. of owner of the M/s Sahaj Enterprises and I again reminded him about my earlier lodged complaint then after one hour he sent the man.

It is very astonishing to note that how can your Field Officer, particularly Mr. Dinesh Malik, of the esteemed organization talk to the customers so misbehavely and negligently. You may also note that this is not the first time whenever I approached him regarding the delay of cylinder delivery he did not take the matter seriously and this time he crossed all limits by rebuking us so badly. You can imagine what can happen if the cylinder gets burst and my family could have blown up, then who takes the responsibility of that major mishappening. It is really very absurd to note that those who are having the having the basic sense to attend the customers patiently, are holding the prestigious position of FIELD OFFIER and these officers have been appointed by your Indane Oil Corporation Limited.

I would request you that you may please take this matter on priority basis and do the needful so in future we may or the general public not have face this type of problem.

Thanking you,

Yours sincerely

(JEETENDRA VERMA)
Connection No. 25357
Mob: [protected]
Flat No. 20, Ami Chand Khand
Giri Nagar
Kalkaji
New Delhi-110019

Dear sir,

I am R.vijayakumar S/o Late .Shri Ramachandran residing at Korattur, Chennai-80, wish to state that The Gas Connection was registered in my fathers name. As my father is no more, I would like to get transfered to my name. I need to know the formalities and the prescribed document to be submitted from my end so as to get the gas supply for my own consumption.

Expecting the kind reply and advice.

Regards

R.Vijayakumar
[protected]

I need to change the residential adderss.Pls tell me the procedure ASAP

I completely agree that it is almost impossible to book gas at KK Indane over phone. Most of time we have to go to the shop to book gas. Even at the shop, there is no system and one doesnot know whether gas been booked or not. The delivery man also harasses ladies and extorts money towards delivery charges. If you dont pay then they ensure that the gas is not delivered on time. Request Indian Oil Corp to intervene and stop such harrasment by KK Indane.

I booked the cylinder on 11/12/2009 in KK Indane enterprise Ulsoor branch.
Still I received it. Booking No is 3808. Consumer No: 3155. Please help me

Hi Subash, Can you please share the phone numbers of KK Indane, Ulsoor branch?

i strongly agree with your compalint. K.K.indane is actually inaccessible. all their numbers are either not available or is switched off. Its really frustating.
something must be done about it. If they are unable to manage, the agency should be given to competent people. Why make people suffer.

Tripti from Ulsoor

KK indane is not at all accessible on phone. More over, since last 20 months or so, I never got home delivery of gas cylinder in HSR layout. Every time we need to pick the cylinder from the Ibur shop.

Indian Oil should handover this agency to someone else. This is really pathetic experience as all the numbers will be either busy OR will be temp disconnected. Probably, employees of KK Indane are too lazy and dont keep the receiver of the phone.

I completely agree with all of you regarding K K Indane gas agency. I was trying to book a cylinder since 01-Feb-11 and finally managed to get hold of them on 13-Feb-11 at this number[protected]. They said that it will be delivered withing 4 days and the worst part is that it has not been delivered yet and because of this I had to get a private gas cylinder which costs very high for me.

Moreover, all the other three numbers +[protected], 25513291, 25566899 are out of reach most of the time and sometimes luckily the ring goes but no one picks up.

Now, what do we do about it ?? Its high time. I did like the service initially but now, it has gone out of sorts.

I wrongly mentioned that I caught hold of them on 13-Feb-11. Actually, its 03-Feb-11. and its been more than ten days now since I have not received my cylinder.

KK INDANE IS THE WORST GAS DISTRIBUTOR IN BNAGALORE

Hi All,

From now on you can book your gas by calling IVR for any agency. Please follow the below instruction.

Call No. [protected] - and dial 3 for english - then enter[protected] for K K Indane agency - and press 1 to confirm - then enter consumer no. xxxxx - then press 1 to confirm - again press 1 to hear the booking reference.

-Srinivasan

I am facing the same problem as many of you.I have take the complain to india gas itself ..
I had resisted a complain in http://www.iocl.com/Products/Indanegas.aspx and to my surprise i got a call from them and they booked the gas for me.
OR u can call
Call No. [protected] - and dial 3 for english - then enter[protected] for K K Indane agency - and press 1 to confirm - then enter consumer no. xxxxx - then press 1 to confirm - again press 1 to hear the booking reference.
Hope this helps ..)

i booked a cylinder in kk indane ulsoor branch, the no one worst service they provide they not even receive the call and respond to the customer, if we book the gas they charge more amount which is not mentioned in the bill if we ask they are not providing the cylinder, they are not delivering it properly on time no response in phone useless people i don't know wat to do for them this is not the 1st time many times they do the same thing there is no one to question them and no public to ask them a question if they cheat like this wat is the use they even sale the gas in black also. so kindly authorised persons who see this message take a action against them and do need full help for all the citizen of india.

Dear sir,

My Consumer no is77869.I was shifted from Ulsoor to Kodichikkanahalli.Now I would like to transfer my gas connection to M/s Sadguru Gas agencies, Kodichikkanahalli.Kindly inform the procedure by my e-mail per return.

My E-mail ID:[protected]@gmail.com

With Kind Regards

K Narayanappa
Consumer No-77869

I have to get the answer

K Narayanappa

I agree with you all, i have been trying to reach out kk indane Ulsoor branch for new connection, phone rings but no one receive the call, its been a month now, not able to reach them.its pathetic.I request to the authority concerned to take the required action against them .Wonder what they are doing at the office.

I think the license needs to be cancelled for this agency. I have been trying to reach them for the past 3 weeks. Not even once i got their line either its busy or no one picks up. Finally i went to the office that's in Ulsoor last Saturday. The condition there is worst where the staff does not have any etiquettes. They are so rude and so unhelpful and there is this one guy ( who sits in the new connection / transfer conenction counter), i don't know his name but My god..he is so loud, so rude and so uncultured in talking to the customers. He doesnt even see the age of the person at whom he is shouting. No respect towards the customer.
They have about four telephone numbers and not even one in that is accessible. Its just not possible to go there every time you have a query. I just need the telephone number of their Bellandur agency ( which I am unable to get on the web)... Can anyone help me?

Thanks
Anupa

Not sure of a reason why our GAS connection was transferred from Vishnu to KK henceforth, experiencing too much inconvenience. Though we receive a message there isn't any guarentee that we get a cylinder.. by the is someone looking at our problems ?? or just showing our dissatisfaction so that our mind will be cool.

The Goan attitude is sushekat (Take your own time). The dealers and shop keepers know that no body will proceed further to take action against there poor service.

However peoples have to wake up. Not one but atleast 70%.

I am from Goa and practically tried to take up certain issues, but I found that I myslef alone was the person who was facing problem

Take the service as it is and if not satisfied change to somebody else thats the best option

Regards ...

Raj

My consumer no.[protected]double gas cylinder connection) in Abhijit Enterprise.1, R.C Nandipath, B.T.Road, Khardah, kolkata-700117. my gas cylinder delivered to my house on 10/10/2010 & that time my old gas cylinder in running position. In puja vacation & my office tour to delhi, i am not in house at least 50 days . When i came back on 10th december found that the new SEALED gas cylinder is empty, immediately I call to gas agency regarding that matter. About my complain, mechanic are came & found that the new SEALED gas cylinder is empty but plastic SEALED as it is in gas cylinder. The mechanic name SUKUMAR in Abhijit Enterprise, quickly open the plastic SEALED in gas cylinder, and told me that -- you used the gas and called me after that.

In this regard, I complain to gas agency, that sukumar (mechanic)
open the sealed in front of my old aged parents & blame to me that you used the gas and after that call to me. In response gas agency are says to me .regarding that matter I discuss to sales officer to look after the case.

But, My complain is that, why he (sukumar) done such type false statement against me, please action against sukumar & give me a new gas cylinder.


s.k.ghosh

Name Satish Kumar Soni
Consumer no. 12352
Address A - 1 / 44 Hastsal Road Uttam nagar New Delhi
Distributer Shyam sunder Enterprises A - 1 / B 20 D D A Market Janak puri New Delhi
Refill booked on 06.01.2010. I was assured to provide refill within 2 to 3 days. Again i visited on 10.01.2010 to know about status of my refill they replied that they will send by evening, but i could not get it. Again I visited on 14.01.2010 but again they given false statement that delivery man had gone to your residence and you will find refill at your residence.
Thus 10 days had already gone I could not get my refill till date. Please look into the matter and take necessary action .

they distributors are lyre they create problems for every Indian,
they are theft they are pig

Indane Gas — Unable to book Gas

This is a common feeling as Indane Gas agancies do not have any time to pick consumer calls to resgister gas bookings.Consumers should not be left on mercy of such agencies.

Hi,

I am also agree with your views. You can never get them over phone to book any gas. While taking new connection they will force you to take the oven from them at a quiet higher rate. Their emergency cell numbers are also not answerable in case of you need any emergency support from them.

I took a new connection on June'10, when they gave the rubber pipe for the cylinder, that was already expired in March'10, later in the month of Nov'10, the pipe got cracked and we escaped death for a hairbreadth. Still they don't care.

If the numbers are not for any use, then what is the use of providing such numbers??

This is a utility service, which they made a personal proprietory monopoly business for them.

I am sure if Indane makes a survey for the benefit of their customers, then they will be able to know, what level of grievances all the customers are having on M/S Radharaman Gas Services.

It's my urge to the Indane to atleast make a survey among the consumers of the mentioned distributror to understand the issues the customers are facing there.

But if the officials of the Indane are also in the same attitude like the dealer then all our efforts are in vain.

Dear Sir,
I booked my Indane Gas through the bookurindane Website on 04/05/2011. Received confirmation by email as written below.
Registration Details
Consumer Registration Details
Consumer No. A38893
Booking No. (Call Center No.) : 19
Date : 04/05/2011
Email was received from [protected]@gmail.com
Now when i open the bookurindane website by using Register User - then the page don't show the current booking no. & date .The page shows only the previous booking no. & date but don't show the previous delivery date. Now when I contact our distributor M/s. Amit Gasd Agency, Malda - they are unknown of any booking about my consumer No. However my LPG Gas is also empty. What to do so in this situation. Please help me out from this problem. If any suggestion please send it to my email ID. - [protected]@yahoo.com

Hi Sir
I booked my Indane Gas through Phone on 22/09/2011.Received Confirmation by mobile as written But not come delivery boy now on 17/10/2011.



Please sir understand my Problem



Regards
Sanjay Dubey

SIR I CONSUMER NO: T02034 HAVE BOOKED MY GAS ON 12OCT2011 BUT ON 4 NOV 2011 I CAME TO KNOW THAT THE BOOKING WAS WRONGLY DONE UNDER K02034 THEN I HAVE BOOKED AGAIN ON 4 NOV 2011 & REQUESTING U TO HELP US TO GET THE CYLINDER AS EARLY AS POSSIBLE SINCE WE CAME TO KNOW ABOUT IT AFTER 1 MONTH & WE R UNABLE TO COOK .MY GRAN PARENTS R ILL.THEY R STAYING WITH ME. FROM SKGHOSH KONNAGAR, CONSUMER NO:-T02034, KONNAGAR