In our family, there are 2 gas connections, one for me & my family and the other one is for my parents. My parents are aged & for them food is separately cooked as their diet as per the diet chart made by doctor. In winter, they require hot water for washing hands, taking bath etc. As a result, rate of consumption of gas cylinder is more and in a tune of one cylinder/20 days in an average.But it is a regular feature that cylinder is delivered after 10 -14 days from the booking date. The gas dealer, M/S Kitchen Queen ( Address: 259, C.I. T Road Kolkata -10) has made a self styled rule of booking where booking is only possible 21 days of delivery. This always results in non- availability of gas for cooking & other abovementioned activities.
This is pertinent to mention, that during the visit of Indian Oil gas Inspector it has been checked from him that whether any such rule is in vogue & it is has been clarified by him that there is no such rule.
Request your benign authority to look into the matter for remedial action.
Thanking you,
Yours truly,
Anirban Mukherjee
2, Kalimuddin Sarkar Lane Kolkata -10
Consumer Nos.: KQ 23558 & KQ 22045
lindane — no response on phone and no delivery after booking
sir my name is PRATAP SINGH. my consumer no. is V 23209. the name of my agency is VIKRAM ENTERPRISES kidwai nagar new Delhi 110023. agency's phone no. is 24102762 and 24108394. whenever we contact on phone for booking. i found euither reply is "phone ojut of order" or phone does not exists. in case phone is connected, no response is received from agency. no body even lift the phone. every time for booking i have to vist agency personally. appx six months back agecy gave me an auto booking no. 1260. i booked my cylinder on auto phone. but i did not got delivery of cylinder for 9 day. then on tenth day i visited agency, after enquiry agency confirmed the booking which i did do on auto phone. but cylinder was ddelivered only after my personal visit. now i have booked my cylinder on auto phone on dated 01.09.2008 with booking no. 08. after trying to contact on phone and found no response. today is 12.09.2008 but i did not receive my cylinder even after 11 adys already passed. while i try to contac t on phone but still no response. you are requested to take necessary action so that i may be able to get my ctylinder within an specified time period without running every time to agency. hoping for the same. thabnks. PRATAP SINGH.