Indian Oil Corporation [IOC] Complaints & Reviews

The agency at Iblur Bangalore KK INdane ENterprises is not accessible by phone at all. I have to try a minimum of 25 to 30 times (I am not exaggerating this) before the line is free. Is there a way to address this as it gets very frustrating to reach and book the cylinder.

1. How many times a customer having double cylinder is entited to get cylinder in a month and what interval?
2. What is the limit to a Gas Agency to enroll customers both inclosive of single cylinder and double cylinder.
3. If there is limit, and in that case if any Gas Agency exceeds his limit and enroll more customers, what is the provission to take step against the agency.
4. How many times a customer is entited to get cylinder in a month i) Single cylinder holder , ii) Double cylinder holder
5. If a customer is denied to get a cylinder before complition of 30 days, what remedy is there.
6. A perticular Gas Agency has declined to issue cylinder before complition of 30 days to a customer having double cylinder, what remidial measure the customer can take?
The above information may kindly be mailed at [protected]@gmail.com at the posible earliest.

Regards,

I have to fill up petrol from M/S.Chaitanya Petrolleum IOC dealer,Verna,Goa since it is on highway,but it is frequently observed that other then petrol no service is provided, Most important is AIR,Every time i get to know new story. Hight is no complaint book is available on pump reason manager has gpne out & cabin is locked.
This is happening with every pump in goa either there will be nobody to air check or compressor unservicable.

The gas cylinder delivered two days back is leaking.The agency(Yadu Gas Agency Sahibabad ,Ghaziabad) Telephones are busy all the time.No response by the delivery boy Ajay (Mob No. [protected]) till now.Consumer No. 66551.

My name is G L Srivastava. I am cosumer of indane gas in Jhansi Gas service, Sadar bazar Jhansi U.P. Problem is there that Booking done there after 21 days and they take 15 days further to give delivery So I get next delivery 35 to 40 days after previous delivery. My consumer no. is16470. Jhansi gas service phone no. is [protected].

Sir,
I'm a consumer of IOC domestic gas at their distributor of Cuttack, Orissa named Cuttack Indane Gas, Mohanty Pada, Kafala Bazar, Cuttack vide their consumer no. - CG04469 dated 21/10/08. Sir, we have a bigger size family conisting of 11 members (Including Kids) for which i have requested several times verbally to the distributor after furnishing the written request letter since June-2009 to consider for a second cylinder as it is impossible in our part to manage the family with a single cylinder, but the distributor pays no heed to our request/s. More importantly they do not deliver the cyclinder in proper time as per the guide line laid by IOC. Because the last cylinder was booked on 21/12/09 as their staff/s mentioned in the consumer card manually, but now they are deviating from this by saying that the cylinder was booked on 26/12/09 in their computer and the funniest part is that their computer system is not functioning now to confirm when exactly the cylinder was booked. The tragic is for tomorrow we do not have a filled cylinder to cook and cater my bigger size family.
Therfore I would like to request your goodself to consider the same and instruct your said distributor, for which my family will be grateful.

Thanking you and your earliest co-operation is highly appreciated.


With Regards,

BIRAMOHAN DAS,
CUTTACK.
CONSUMER NO.-CG04469.

Dear Sir
We have been supplied Indane Gas Cylinder. After some time it has been observed that it was leaking from the nozzle. We immediately reached the supplier and lodged the complaint to avoid any accident.We asked him to rectify or replace the leaking gas cylinder but he did not replace the leaking cylinder.He assured us that he will send a mechanic to rectify the problem within an half an hour.No one came so we reminded him through a call but still no one came.


DOMESTIC GAS SERVICE
C-75,Sector O,Aliganj,Lucknow.
phone no.[protected]/2746162


Complaint Address:
MMIG-74,Sector-C
SBI Colony Aliganj
Lucknow.

M/s Indian Oil Co Ltd.
Complain regarding: M/s Radharaman Gas Service, 72 Gangapuri, Kol – 93.
Agency Code No: 99181788.
Consumer: P. K. Gupta, Consumer No: T-5498.

In the month of Oct. ‘09 for several days undersigned failed to contact the distributor (ph no [protected], [protected], 24310596/4003) for booking of gas. Eventually on 15.9.09 with help of your customer care service (ph no[protected] my problem was resolved.
On 30.12.09 I had been trying their phones since 1-30 pm but without success. Around 5pm they responded and I was told that booking time is over and to contact them on the following day.
On 1.1.10 I could contact them around 4-30pm and was told to visit their office next day with my papers.
Your booking centre[protected] advised me that they are unable to handle booking for M/s Radharaman.
On visit to your site www.bookurindane.com it is observed that the party is not registered therein.
Thus I am left at the uncooperative distributor for booking of public utility service. It may not be out of place here most of the residents of our society are facing similar problem.
The go down is adjacent to our complex. It is observed that on arrival of truck load of cylinders, there are queues to exchange cylinders at a premium. Thus he operates lucrative business and that is why he is avoiding registration at your site, and, booking centre.
Considering the foregoing you are requested to look into the affairs and prevail upon the distributor to get himself registered with your booking centre and website for benefit of your consumer.

Regards
Pabitra Kumar Gupta.

Hi Sir,


I am writing this mail with respect to a malpractice which I have observed at Indian Oil Petrol Pump outlet in IP EXTENSION named KAPOOR AUTO SERVICE.
The salesman at the Petrol Pump follow this practice : Let say the man before you has filled up petrol worth 20 Rs . Then when you come to fill the petrol , he will ask you how much petrol you want . You would say 100 Rs. Then the guy who is collecting money will take the money from you and will try to divert your attention by asking you whether you want oil with petrol or whether you want speed or whether you have 100 Rs change etc. Till that time the other guy will start filling the petrol without resetting the machine to zero.

Many times the machine will be set to zero but while filling the petrol they will divert your attention and fill the petrol only for 80 Rs if you asked for 100 Rs. They won’t be showing you the meter which counts the petrol filled in , rather they will show you the meter where they entered how much petrol was to be filled.

I and my friends have noticed this several times. I thought it would be nice to share this with you. I have sent a mail to Indian Oil officers but I think they don’t pay attention. I would request the people not to fill petrol at such pumps and also ask other people not to do so. hereby i would like request you to take some action against such petrol pump dealers and employees.


Thanks,

Sir/madam,
My brother had a Double cylinder gas connection of indane gas connection in Chennai. He shifted to Rajapalayam (PIN 626117), Dist: Virudhunagar, Tamil Nadu.
Transfer Voucher has been issued by Chennai Gas dealer.

There is a Indane gas and HP gas dealer. My brother had approached the HP gas delaer who says that as there is a Indane Gas delaer in Rajapalayam , he should opt only for indane gas and not HP gas.

Please advise.

Gas book was done on 5/12/09.Two times reminder has given to the dealer.After that gas has supplied on 31/12/09.This is the normal process to deliever the refilled gas cylinder or not.If not so please convey me what is actual schedule for process.Please give a glance on this subject.

Thanking you,
Ashok kumar Gupta
Kadma,Jamshedpur-831005

I am a consumer of Indane Gas Service and my cust no. is HF-18562. There is very poor service of our Service provider.They have given the fascility of phone booking but there two telephone nos.[protected] and [protected] are always busy or not answering and after trying for more than a hour we can book the connection. There vendors are too much rude and refuses to give the sealed cylinders and on asking to weight the cylinder , they show us the way to aatta chakki to weigh it. I have booked my cylinder on 23-12-09 and my order no. was 8864 and I was given the delievery on 30-12-09 . I don't think it takes 7 days to give the cylinder.

Dear Sir,

I wish to inform you that I am resident of House No. G-08, CHANCELLOR, KINGSTON ESTATE, ALLIANCE, RUDRAPUR and consumer of Indian Gas. In our area M/s RUDRAPUR GAS SERVICE is authorized for home delivery of Indian gas (LPG domestic uses). They have denied to deliver the cylinder at my residence and always say to collect the cylinder from agency before 9.00AM.

My consumer No. : 16002
Date of Booking : 07.12.2009

23 days have passed but I have not received the cylinder till today dtd. 31.12.2009.

You are requested please look into the matter and sort-out my problem.

Thanks & Regards

Mamta Saxena
W/o Mr. O.S. Saxena
(M) [protected]

Dear Sir,

My name is Sreenivasa Rao baering consumer number 72826, Srinivasa gas agencies,Hasthinapuram,BN reddynagar,Hyderbad. Gas booked on[protected] but supply not supplied till[protected].
Also to reach them it is very difficult I tried continuosly 1 hour but no luck..

Please help me to resolve this issue..

Thanks
Sreenivasa Rao R

Dear Sir/Mam
I want to state that (My self Suahil Mairaj S/o Mr Riyasat Husain,& i have 2 gas books consumer no is: 18265 & , Add: Bhoora ka Chauraha, Moradabad 244001, U.P.)(Our Distributor Cheena Gas, Wajid Nagar, Moradabad) (Those who ditribute the cylinder his name is Mohd Nadeem Qureshi, add: Bhoora Chowk, Moradabad) i have facing the problems to get the lpg gas. I does'nt get it on time, the gas man who disdtribute the gas he is always says that company has no gas. And they does'nt have a fixed place, near abt 08 places he distribute the gas.

I shall behighly thankful to oyu for this act of kindness.
Thanking You

Best Regards
Suhail Mairaj
[protected]
[protected]@rediffmail.com

sir
i am an indane LPG consumer with services of DAMODAR ENTERPRISES in muzaffarpur, bihar. My consumer code is TD7646. sir, i have applied for refilling of gas on 2nd december for home delivery but thanks to the service of damodar enterprises, i haven't received it yet. i manually complaint about it at their office in sikandarpur, muzaffarpur.every time i have been told that gas will be delivered today only but i didn't.this late delivery system in this place is normal. so please take necessary actions on this matter as soon as possible.

with regards
pramod kumar poddar
mobile no. [protected]

E.Kandaswamy
Customer Number : 40156
No 32 , 10th Street,
Kamaraj Nagar
Avadi
Chennai – 600071

To
Indian Oil Corporation
Indane Division

Subject : Regarding delay in gas distribution/Gas Agency & Area office was involved in many scams

M.V EnterPrises
No : 16 Main road
Avadi
Chennai-54

Dear Sir
I would like to bring a public litigation against M.V Enterprises Avadi., The Gas Agency involved in many scam. I have booked my gas on[protected]. It almost 20 days, still now they have not supplied me cylinder. This the complaint of many customer, the reason behind delay in supply is due to illegally supply cylinder gas to hotel and other small scale company in return the get commission of Rs. 600 for each gas supply of cylinder , this has been known fact to each of the resident of Avadi.

The Agency was involved in many scams of LPG Indane- Issuing of New connection, Maintenance, Indane Storage, Indane Pricing, Delivery Etc. for longtime.

Many Complaints were already launched in this area from time to time from different reputed customers, but still no action has been taken. All people’s belong to Avadi are troubled by this retailer, They have done complaint to local police station. Still no action action has been taken.


I sincerely request you taken necessary action if not people will loose confident on Indian Oil corporation admistration.

Thanking you
Kandaswamy E
[protected]

Non Delivery of Gas Cylender after booking;
My consumer no to gas is 181 at gupta gas agencies,kasganj
I booked gas for home delivery 10 days back but till today 30.12.2009 not deliver. Whenever i make phone call to their representative, he says it will be delivered today. Even,i made personel visit to them. they say it will be delivered today. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with indane
so i req. to u pls. solved my problem and take action against gupta gas agency
thank u

NAZMIN
CON; 181
MOB. ;[protected]

sir,

this is rupa venkatesh from Bhimavaram west godavari district, Ap.
i booked my gas cylinder on 8/12/2009 with booking number:3909
but still now i did'nt receive my cylinder,because of the gas agency
people sell the cylinders to high price to the hotels and to some peoles.

so please help me regarding this

Hi,

I am an Indane gas customer with KRISHNA Gas Agency, tekkemitta, Nellore, AP.
My customer number is 866. Please clarify few of my below doubts.

1) My agency people saying it will take 20 days from the date of booking for a refill cylinder. Is this time line given by INDANE GAS Company or agency people are manipulating?

2) If the above point is sure, then my point over here is, nowadays one cylinder hardly comes around 30 days. Once the refilled cylinder delivered, the agency people are not allowed to book for another refill immediately. They will allow only after two weeks. Here you can clearly observe the time laps, so how the customers can come out of this situation.

Pls. let me know the above time lines are framed by INDANE GAS Company or by the local gas agencies. If the above time lines are as per company policy, then pls. try to improve your productivity; else pls. take appropriate action against the agencies.