Indian Oil Corporation [IOC] Complaints & Reviews

Indane Gas — Cylinder Tampering issue

I wish to register a complaint against Aar Kay Gas agency (South Delhi,[protected] for delivering defect LPG domestic cylinders of Indane Gas. The cylinders delivered at my place (residing at Gautam Nagar) have multiple issues each time. I have to face broken seal, gas leakage, incorrect gas weight and related issues with the Gas Service provider.

Inspite of regular complaints with the service provider, they have taken no necessary step to rectify the issue and no help has been extended from their end.

This is a serious concern since many consumers in my knowledge are facing similar issue with the gas agency. I need to draw the attention of the concerned authorities to this issue and ensure no such happenings in the future. Need your support!

Indane Gas — Gas cylinder issue

Sir,
With due respect i am informing you that i have booked a gas cilinder on 03/03/2010 but till now they are unable to provide me the gas. Whenever i called up in help desk they are telling u will get the gas cilinder tomorrow or day after tomorrow (atleast three times i have called). Plz look in to this matter.

Agent Name- Rajarhat Gas service
My consumer no.- 136911

Regards-
Anjan.

Indane Gas — not gas booking through tomogas

I have tried to book my gas through tomogas but it is not booked.my Consumer No. 27013, Distributor Name: KANWAL GAS SERVICE

Indane Gas — no respond phone

i have indane lpg connecton 21353 name dwarika prasad in Parul gas agency ph: 27615721/27618873, i have booked refil cylinder 17th april 2008 by toma services but i have not recd cylinder to that date.

no respond phone my no 13085 v.r.rengaraj kasipuram

IOC / Indane — Faulty Cylinder

Sir,

Quite often i am receiving filled cylinder with leakage. I regret to inform you and kindly do the needful. This is a major problem of LPG. Please take necessary steps.

I found my cylinder was leaking and your Emegercy Service Personnel attended the call and found that both the cylinder in use and the spare one were leaking. Kindly address the problem.

Thanks,
K.Nrupendra

I have had two occassions of cylinder leaking and despite lodging complaints there has been no response. Is there a way out?

This is a complaint against Capt. Rakesh Sharama Gas Service Indane Maholi Road Mathura. On the receipt slip there is emergency numbers and customer helpline contacts are privided but none of the number is working i.e.(2363705 emergency no. & 2854749 IOC customer service cell). So not only me there are thousands of people who are suffering from the same problems and when i asked the complaint number from the agency he refused and then gave a number for compliant of agra and when i called that number i.e Dupty Manager IOCL SANJAY PALACE AGRA at [protected] he does not responded at all and i searched on net for contact details for complaint then i found customer helpline nos.[protected] on www.iocl.com but this no. is not in working.
I personally visited the agency and booked a cylinder on 5/12/2009 he said that the cylinder will be delivered within 8 days but till today the cylinder is not delivered i am fully mentally harassed and need to know the rules and regulation regarding delivery of LPG cylinder Indane and want serious steps should be taken against this agency so that the people may stop suffering from these malpractices of LPG Gas Agencies and hope you will surely take some steps to solve out the problem.With great hopes i wrote this complaint to you and have full faiths that you will do something or other to solve out the problem.

aciatic gas agency,Padi — Gas cylinder supply

No persons at gas suppply office . Nobady responsible to book gas cylinder or deliver. No phone number working. Totaly only name board is there. all customers facing the same

IOC / Indane — blacking of LPG cylinders

This complain is against K2 International, Indane distributor (LPG) for IOC iin Sarita Vihar.
I have been trying to get new connection and have all the necessary documents but the distributor gives me all the reason for not being able to give me a connection, he even sent me to "Bharat Gas" distributor saying that it is Indane new branch and when i complained back he said whats the difference...LPG is same.
Upon pressiing he told me to come at 7am...when I did, office was closed but I could find couple of Hawkers who told me to get a full cylinder in black for payment of Rs 2850.
I hope IOC does something on this issue.

IOC / Indane — undue delay in recoupment

I am an indane(IOC) customer since 1992. I have been in Ayanavaram Chennai 23 and my indane provider was M/s Sabi Gas Agency Ayanavaram chennai 23. since last August I have shifted my residence to Mugappair East Chennai 37 and the indane provider is M/s Ganesh Agencies Mugappair East Chennai 37. Since the day I selected the agency not even one month the emply cylinder is replace in 15 days as in the case of M/s Sabi Gas Agency Ayanavaram chennai 23. When enquired they say by receiving the second cylinder after 25 days of booking and booking for the next replacement after thirty days it is considered advance booking and we have to book after 40 days. Iam a paramedical staff (Nursing Matron) with the Ministry of Railways and I depend on indane for my cooking needs as there is no kerosene oil thorugh PDS. Please help me to get my replacement cylinder within 20 days
Grace
Customer No 37405 M/s Ganesh Agencies Mugappair East Chennai 37.
PS I booked the cylinder on 22nd Jan and yet to receive the cylinder. My normal cycle of gas is 30-31 days.Even if I have to pay extra I am prepared

My Cons. No. 9284. I book my Cylender before 10 Days. Supply not received till time.
pl. ensure supply as soon as possible.

Dear sir
It Bring to notice that Flam & Flam Gas Agency Raipur Subhas Stadidum Raipur Is not delevered to Gas Cyl. From 3 months consu. No. F 7441

C/o Subinoy Bose
Q. No. O- 1 New RDA Colony
Tikra Para Raipur C. G.

I have booked for cylinder delivery on 11/07/09 from Balasore Gas Agency, Orissa( cons. no B 34158).Till date no delivery has been done after repeated request.At the time of booking they told 14 days is refilling time. But over 18 days are over they are not delivering the cylinder.

indaneLPG gascyl — delay in refilling of cyl

I booked for refilling of LPG cyl on 14/7/09, but even after given about 15 reminderson phone refilling has not been done. Every time responsethat you will get today by evening.My cosumerno.16122 with Dwarka Indane Service, dwarka New Delhi

We booked a cylinder with your accredited agency Maliakal agencies,Talikulam ,Thrissur district on August 3,2009 and the booking number is 476. Till now they did not delver the cylinder. We contacted several times ,they said that they don't have cylinders in stock. Please do the needful.
Thank you.
Jameela Mohamed
Consumer No.4643

It is deeply regretted that inspite of repeated request and personal approach the agency is not delivering the LPG cylinder booked on 15/10/2010 ( one and half months) On querry it was learnt that supply is not coming and will provide next week next week next week.. Such ignorance really hurting the public like me and especially ladies are staying alone in the house can not go and compalint regularly. Such foul play is on going at SRIKUMAR AGENCY, HARIPAD. When try to make call on their telephones, coming always busy or not attending condition.

CONSUMER NO. 10741
Name - GINADEVAN

I am very much suffering from the issue of gas cylinder through local distributors.I am Nemat Raza, my con no is 362833, booking no 7244 Dated 01 st FEbuary 2011 and our distributing agency name is M/S, Prayojan 12A, Bardawan Road, Kolkata-700 027.Phone No.[protected], and the agency is under Indian oil corporation.I already booked my Gas Cylinder on 01 st FEbuary 2011 and still i did not received the cylinder yet .Why ?.I am sending this mail not only you, a copy to the complaint cell of indian oil corporation India and a copy to the Petrolium Minister of India.Pls chk and do needful.

Regards,

Nemat Raza
[protected],

Orient gas agency Kottarakara is over charging their customers. For a distance of 4 KM from the agency like like Neduvathoor they charge Rs 390.00. They should be delivering cylinders for an extra eight rupees than the godown rate within 15 KM of the agency. They are looting the consumers.

Indane/LPG — REFILLING

I have been trying to book my LPG GAS since FRIDAY (09.01.2009) but failed to contact the supplier
K-2 international, 255-A POCKET -N Sarita Vihar, NEW DELHI-110044
Tel no[protected], 26944520, 26956808, 26956823, 26944882.
My Consumer No-KS1523.
Request to take immediate action under intimation to me
thanks

Indane LPG — lpg refill

LPG refill booked on 14/07/2009. Not yet delivered till today, ie, 25/07/09(7:25 PM), even after repeated request for the last four days. tomorrow is sunday, the holiday. another excuse! request necessary action, please. my con.# 20091of calicut gas, calicut.

Indane LPG — Booking of refill

Sir,
I booked for a refil LPG cylinder on 01 Aug 09. The delivery was made on 24 Aug 09. At the time of booking the agency said that the delivery will be on 16 Aug 09. However the agency claims the delivery boy came on 13 Aug 09 and found the house locked so the booking was cancelled. I had to rebook on 19 Aug 09 for which the delivery was made on 24 Aug 09.
Now when I want to book another refil I am told as the time of 20 days has not lapsed from the last delivery the booking cannot be done.
I find this rule absurd, because the booking is done once we start using the second cylinder. In this case that is from 01 Aug 09. 32 days lasted from the time of the cylinder was put in use and is now empty. I feel the rule should be from the date of booking the next booking should not be earlier to 20 days, instead of 20 days from the date of delivery.
I request you to review this and issue favourable instructions.
Thanking you

Ramakrishna

DEAR SIR,
GAS CYLINDER WHICH DELEVERED BY DISTRIBUTER CODE 123849 TO CUSTOMER CODE B12538, IS HAVING 7 KG OF WATER IN PLACE OF LPG GAS.(CYLINDER NO.- A12, 3631881)

PLEASE LOOK INTO THIS MATTER AND TAKE NECESSARY ACTION AGAINST THE CONCERN PERSON..

THANKING YOU,

Y.K KUSHWAHA

Indane Gas — non supply of gas on ivrs booking

i booked a gas on 15/1/2010 via ivrs of indane on 1620(mtnl line) my booking no is 64. Gas was not supplied till 19/1/2010. A wasteful exercise. you have to on the mnercy of dealer. My dealer is Sharma gas company, Uttam Nagar

I have booked for gas cullinder on[protected]. My dealer Nataraj enterprises says the booking is not done. Even now IVRS says booking is done on 10th. Now who will pay for my struggle without gas cyllinder. Indane gas has to do some justice to me.

Dishonouring the booking through IVRS

I Booked my cylinder on[protected] through IVRS. My consumer No. is 40946 of HARI SINGH GAS SERVICE. Their previous deliveries were also delayed. And for this booking, I didn't get the cylinder yet.
And I booked again on[protected] through IVRS, But there is no response.
Please do something and take necessary action

IVRS is nothing

THIS IS TO INRM THAT I AM AN CUSTOMER OF INDANE COOKING GAS WITH THE DISTRIBUTER IN KONNAGAR(KONNAGAR GAS SERVICE, 77A/2 GT ROAD, HOOGHLY, KONNAGAR. MT CONSUMER NO IS K-1404.BOOKING IS REGISTERED WITH MOBILE NO -[protected].RECENTLY I AM NOT RECEIVING ANY SMS CONFORMATION OF MY BOOKING.PL LOOK INTO THE MATTER AS THE DISTRIBUTER IS NOT AWARE OF WHY THE PROBLEM IS OCCURING

Indane Gas Service — service is not provided in gas leakage

Sir,
I am Soumyajit Bhatta. I am a consumer of Indane Gas being consumer No. FC49267. In persuent to booking No. 218289 dated 08.07.2011 I had got a filled Sylinder on 13.07.2011. gas was licking from that cylinder. I gave that information to the office immediately. Inspection made but the same has not been removed from the place till date. I had been adviced to keep the cylinder in the roof of my house or in a open place. Kindly take immediate step to remove the same. Apprehenstion of any accident is there and I don't want to take that responsibility.
thanking You.
Soumyajit Bhatta.
18A,Vibekananda Nagar.
Belghoria. Kolkata - 56.
Ph.[protected]
Mo. [protected]

its time to work.

Late delivery of LPG filled Cylinder
Dear Sir,
I wish to inform you that we are resident of House no, 77,Ward No 4,Mahrauli-New Delhi - 30, and user of Indian gas . In our area SAI SEWA ENTERPRISES is authorized for Indian Gas (LPG -domestic uses) distribution. Our consumer no. is 15354.
I regret to inform that I have booked the gas 10 to 15 days before. Today is (30.11.2010) and I have not received the Cylinder.I have to pay double amount to buy the Cylinder from local people.
I request you to kindly look into the matter and make the services smooth. It is difficult for woman to run from pillar to post in the absence of cooking fuel needlessly.
In hope of good services,
Rujuta Deshmukh
[protected]

Hello
I am Amudha Ramadoss bearing my Consumption number 04279 affilated with Meenakshi Agencies Mailaduthurai Nagapattinam dist.
Previously I have connected with Shivasakthi agencies
Ur concerns direct me to get connceted with this agency ie Meenakshi Maialaduthurai.
For the past 4years I could n't get 12 cylinders per year
Even we are not permitted to book in advance .
I have reported the same to Tiruvarur sales manager also.
Whether any provisions to book and remit for 12cylinders pay in advance
Kindly do the needful. If so I shall take DD in favour of IOC
Thanking you sir,
Urs sincerely,
Amudha Ramadoss

Dear Sir,
I have shifted form rajkot, to trivandrum.During I have tekken transfer Form from Kunal gas agency, Kalavad Road, Rajkot. But now the Transfer voucher is missing. So how to get the next process for getting the connection in trivandrum
Please give me a suggestion

I have shifted from Air Force Station Bhuj (Gujrat) to Madhyamgram, Kolkata.During I have taken transfer Voucher form Air Force Station Bhuj (Gujrat) on 05 Apr 2013 .But Now In Madhyamgram, the Shankar Gas Agency of INDANE Gas is asking for confirmation letter (They are telling this is not avialable online) .Then how I will get my connection in new place. My consumer Number is 20258(RK Dey).I have approch more than four times In Madhyamgram, the Shankar Gas Agency of INDANE .Actually this confirmation letter is INDANE's internal document, which should be furnished by these Gas agencies only.
That's why I am suffering lot of trouble due to being customer of INDANE.
Please Help.
Regards,

The local supplier Kasna Gas Services in Noida PH II is in total denial of their poor delivery schedule, even if you are lucky that anyone attended your telephone call at the service center that you have been trying to place for many days, the answer will be that “you have not placed any order or you were not at home at the time of the delivery that is why you missed it”.

I am surprised how can Indane gas shut down a subsidiary (Illa) with out arranging a substitute and putting so much of pressure only on one out let, this shows total disorganization within Indane.

This is so true !
I live with my parents at Vytilla, Cochin in Kerala and our gas agency is AJOY GAS. Most of the time gas cylinders are delivered almost 45 days from the date of booking. Out of sheer desperation, we book the next gas as soon as first cylinder has been delivered and the uncouth lady at the reception shouts that it is not possible to book the very next day after delivering. The manner in which she speaks befits a fisherwoman. One day, we too shouted back at the lady and warned that we'll complain about their agency. Immediately she apologized and said she will take care of the booking. But the lying had not even entered our request and we had to borrow a cylinder from the neighbours.

Decrease in the supply of gas may be the reason for delay but that doesn't mean you have to loose your civility and culture. Once, we confronted the gas delivery man and asked him what exactly is the problem at the agency, to which he replied, "Sir, if you want gas, call my cell no. I will deliver it within 15 days but you will have to pay me double amount of Rs.600/-"

Now, i am beginning to wonder if this is the reason for delay in gas delivery. The staff at the agencies may be selling it elsewhere for a higher price.

I request the authorities to do the needful in this regard. AJOY GAS agency at Cochin is making life increasingly difficult for the citizens.

Alphonse

ANNIE JACOB
W/o Antony Jacob Nambiyathusserry
Church Road
Behind Prathichaya
Alleppey



To :

The Marketing Manager
INDIAN OIL GAS


Sir,

Sub : Complaint on delay in Gas supply
Ref : Consumer No. 6235

Sir,

I would like to bring your kind attention to the subject cited.

I have been using this gas, supplying by the Agency named Krishane Gas, Alleppey Ph.[protected]/ 2245587, for the last 20 years. But I am facing very difficulty to get the gas on time for the last 4 years. This time I have booked for gas on 4th August 2011 and now it has passed 48 days now, but till date I have not received the gas. I feel that this Agency’s supply is very delay when compared to other Agencies.

Hence I request you to kindly look into the matter and do the needful without any further delay.

Thanking you,

Yours faithfully,


ANNIE JACOB

Respected Sir,


Subject- COMPLAINT AGAINST ARIHANT INDANE GAS AGENCY INDORE.(Ring Road East Near Bengali Square Indore contact no[protected].


In Regards with the captioned subject matter of complaint against ARIHANT INDANE GAS AGENCY . Sir i had applied for new gas connection on

5th of Oct.2012 and Manager Mr. Sanjay received my all complete document and he said OK, we will call you when connection will start,

but i did not get any call by him side till 15 days . After i had called to him and said sir what about my new connection which i had applied

OK you can take it and come to office when i reached there than started formalities but meanwhile i asked Rs /Amount, he said its combo

package than i asked what is in this package, he said you will get GAS STOVE+ COOKER+ PIPE+ REGULATOR AND ONE GAS CYLINDER and

amount is above 5500/-, than i said but i need only Gas cylinder and other compulsory accessory, than he turned my connection file and said

you will have to take this, other wise it will take 1.5 to 2 month and inspection will happened than report will go to Bhopal office . Than i had

done complaint to DIST. SUPPLY CONTROLLER -[protected] than he talked and scold to him than agency manager Mr. Sanjay said ok come on

Monday and you can take it, but when i went on Monday than he got meet to his Agency owner Mr. Vivek jain and he beat the bushes but did

not come on point and said sir what is the problem in this package and may be you shall get late because you choose other way and showing

Netagiri .

How you do you know to DIST. SUPPLY CONTROLLER than i said i got his no. from media, than he said OK ... and may be you have to called

this no. (DIST. SUPPLY CONTROLLER) again and again . Than i have gone next day than no one is ready to talk nor given me

acknowledgement .

Than i had called to DIST. SUPPLY CONTROLLER but he is out of station and than talked to Mr. Tiwari in Dainik Bhasker he given me the no.

of Mr.Suraj kairo-[protected] and Mr. Riyaz -[protected] many time i had called 100 times over these two no. but no one picked my call and called to cutomer care[protected]

but not responsible response.


SO SIR I REQUEST YOU PLEASE HELP ME, YOUR ARE DOOR FOR ME WHICH I AM KNOCKING I FED UP WITH THIS EXERCISE .


CONSUMER-
AMIT SHIVHARE
[protected]
INDORE

Indian Oil- Indane Gas — Delay In Supply

My customer no. is 28448 and Yedu Gas is the dealer in Ghaziabad who supplies us cylenders.
For the past so many months his staff(Specially some women called Sushmita) have always tried
not to give the booking number and tried to delay the delvery as much as possible.
This time i had booked a cylender about 10 days back(again no booking no. was given) but till today morning it wasn't deliverred. When I called this morning, the same lady Sushmita informed that there
was no booking. I got a shock of my life. On insisting today she gave my booking no.(6034) and told me
that she was not sure that even after 5/6 days it will be deliverred.
Will somebody take up the matter with Yed Gas agent? Please keep me informed.