Indian Oil Corporation [IOC] Complaints & Reviews

Sir,

This is to inform you that my Gas Cylinder is leaking since the past two days. However inspite of repeated alarm by phone (Emergency Numbers:[protected]/1581) and self visit to the concerned distributor (P.L. GAS SERVICE), I am unable to get any acquaintance from the distributor who has supplied the Gas Cylinder.

Being a customer of a Indane I believe it is the responsibility of a distributor to provide immediate assistance for such a serious issue of "Gas Leakage". Isn't "Indane" responsible for any mishap due to the leakage?

Name and registration no. of the concerned distributor is provided as follows:
P.L. GAS SERVICE
VAT Regn. No. - [protected]
Lake Pally, PO: Boral.
District: 24 Parganas (S)

The details of my Gas Connection with Indane is as follows:
Cust. No.: 06892
Name: Amitava Chatterjee
Address: A-10, Nivedita Complex. Pratapgarh
(Opposite to BD Memorial Inst.)

Contact No:[protected]
[protected]

Please let me know is this the kind of service I expect from a reputed company like "Indane". Also please let me know immediately how we can get a service as we are not able to get any acquaintance for the past few days.

Best Regards,
Dipanjan Chatterjee (S/O: Amitava Chatterjee)

I AM RAJEEV JAIN R/O 'DEV-ASHISH',NARMADA NAGAR,HOSHANGABAD-461001(M.P.) CONSUMER OF INDANE GAS.MY CONSUMER NO. IS 15700 WITH GARIMA GAS SERVICE
PLOT NO.82,HOUSING BOARD COLONY,HOSHANGABAD.
MY COMPLAINT REGARDING LATE DELIVERY OF CYLENDER AFTER BOOKING.PRESENTLY I BOOKED MY GAS ON 23.11.09 BUT STILL TODAY 2.12.09 I HAVE NOT RECEIVED THE CYLENDER.I CONTACT WITH AGENCY BUT THEY ARE SAYING THAT CYLENDER SHALL BE DELIVER ON 10.12.09.
PLEASE CLEAR ME, AS PER RULE OF COMPANY,WHEN CYLENDER BOOKED AFTER 21 DAYS OF DELIVERY OF PREVIOUS CYLENDER AND DELIVERED AFTER 17 DAYS.IT MEANS ONLY ONE CYLENDER IN 38 DAYS.EVERY TIME THIS THING IS REPEATED.LAST TIME I BOOKED GAS ON 20.10.09 A BILL NO.8570 MADE ON 24.10.09 BUT GAS DELIVER ON 31.10.09
HOW LONG I WAIT FOR DELIVERY.PLEASE TAKE THE NECESSARY STEP AGAINST DISTRIBUTOR FOR A SUCH INCONVINIANCE.

Dear Sir,
I have shifted from Pune to Ahmednagar.During I have teaken transfer Form(FORM NO- LPG-A1) from Siddhivinayak Agency,Kothrud Pune.But Now In Ahmednagar,the Swami Samarth Agency of INDANE Gas is not recieving this Transfer Form(FORM NO- LPG-A1),as well as they are demanding confirmation letter (which is already avialable online) from siddhivinayak agency,Pune through us.Actually this confirmation letter is INDANE's internal document,which should be furnished by these Gas agencies only.
That's why I am suffering lot of trouble due to being customer of INDANE.
Please Help.
Regards,
Amruta V. kulkarni

sir,

I have made a request for the supply of gas on 19.11.09 to indane gas agency on telephone i.e [protected]. after four five days agin i enquired about the status . i was told that it will be delivered on satarday i.e. But no delivery sofar. I am trying to cintact on phone . This phone ever remain busy and after several trial even if it rings no one bother to lift. It is 02nd december 09 today, the same has not been delivered.may please do the needful.my consumer id is K7212.

Sir,
Although my residence is just 200m away from my LPG distributor M/S Vaishanavi Gas Distributors, Dhurwa, Ranchi (Jharkhand) but I get the delivery after 20 to 30 days after the booking (which is 15 days from the date of delivery). ie a total of 35 to 45 days gappingbetween two deliveries. If you press for an earlier delivery, their anti social behaviour comes into picture. I hope to find your intervention in this regard.

Thanking you
yours faithfully

Rajnish Kumar Shrivastava
Q.NO. - B - II - 455 (T)
Dhurwa, Ranchi, Jharkhand

I am a common man from rural India live in Village-Nachipur, Dist-Hooghly, P.S.-Tarakeswar, State-W.Bengal. My house is 6 KM away from Tarakeswar Municiplaty. I am a voter of Tarakeswar Assembly constituency.
That my father, Sri Sambhunath Kundu, a senior Citizen of this country, is a Perkinson patient with many physical disabilities. Timely food is required for him because he can take food only when he is ‘ON-STATE’ (a medical term related to Parkinson disease.)

That I am repeatedly requesting for an Indane LPG Gas connection from the Dealer Gas & Novelities , now operating in Tarakeswar. But the dealer Gas & Novelities not giving me gas connection. They are telling repeatedly that ‘new connection’ cannot be given for Gram Panchaet area .Though they are currently issuing new gas connection to Tarakeswar Munucipality area. This scenario is going on last 2 years. In this regard I would like to add that previously connection was given to my Gram Panchet area (Kesabchak) as well as to my village Nachipur.

That I have informed the facts & applied for gas connection to Sri D.K.Saha (State LPG Incharge of W.Bengal) on 17 Dec 2008 over email. I have also lodge a official complain by dialing IOCL Help Line No. [protected] & complain docket no. is 19329, a solution was given on 13.08.2009 at 3:04 Pm that “Get in touch with Gas & Novelities for gas connection”, and Gas & Novelities telling that they have not got any written instruction from Indian Oil for issuing new gas connection to me.

In this indistinct scenerio I have called to Sri D.K.Saha (State LPG Incharge of W.Bengal) he clearly stated me that new connection cannot be given as my village is out of distribution limit of Tarakeswar Dealer(though previously 2years back connection is given in my village). Also he informed me that solution given in complaint number 19329 is wrongly understood by them.

Please look into the matter and take necessary action in favour.

Dear Sir,

Ref.Consumer No.37290 Vincent.P.D. with Sabi Gas Supplies,4/22 3rd cross Street,Venkatesapuram Colony,Ayanavaram,Chennai,600023

I was on tour and I was not at home for six months.My family stayed with my sister-in -law.Now I am back in Chennai.I applied for Refill at M/s Sabi Gas Ayanavaram chennai.They asked lot of questions and asked me submit Original subscription voucher, ID proof etc...I submitted all the papers along with a request on 24/11/2009.They informed me that they would be sending a mechanic to my residence to check .Till date nobody turned out.I request you not harass consumers and request you to supply refill at the earliest.
Vincent.P.D.
17/2 Arihand garuda
Door.no.411
4th block,2nd floor
Police manickam St
Ayanavaram=Chennai-23
Ph.[protected]

Sir my consumer no is 39179. I receive my cylinders from Rajasthan rajya sahkari krey vikrey sangh ltd, Bhawani Singh road, Jaipur.
Kindly take note that the delivery of the cylinders is highly erratic and every time i need a cylinder i have to ring up the delivery boy umpteen no of times before i get it. Almost every time i am told by the agency people that my receipt was released and given to the delivery boy a few days back. I fail to understand the reason for delay in delivery after the release of the receipt.
Just today when i enquired about the status of the cylinder i was told that the cylinder had been delivered to me on 21/11. which is completely false, as it has not been delivered to me todate.I have already reported this anomaly to Mr Ravi Jain, the incharge of the said agency.
I would like you to take note of this continued harrasment and ensure that this kind of harrasment of the consumers does not continue.
Hoping for a quick and positve action from your side.
Thanks
Dr Saurabh Bhargava
[protected], [protected]

We are very senior citizens and are unable to move out. My wife is a terminal patient of Parkinsons. We live in the quiet outskirts of Calcutta after retirement from Government service. Our gas distributor of Indane is Sonarpur Gas Service, (Prop: Sutapa Mondal), Haridhan Chakraborty Sarani, Sonarpur, 24 Parganas(S). My consumer no. is 2534. We face harrasment and humiliation from the gas distributer for a long time and often have to go without supply in spite of having double cylinders. The reasons are the rules of the distributor:
1. The bookings are not accepted on phone
2. A booking will be accepted physically at the distributors office only 21 days after last supply
3. Customer has to confirm the booking after 7 days of actual booking
4. Supply will not be made before 21 days of the booking

People who keep the delivery men pleased by heavy tipping and gifts are able to buy from them anytime without booking.
My questions are :
a) Are these official rules of IOC ? Then what are?
b) If not, how is the Distributor getting away with these self-styled harassment to customers?
c) Is the sales officer in-charge of IOC Mr.Ashis Bera unaware of these high-handed autocratic system followed by the Distributer? If not, he is failing in his duties.
e) Should we be denied proper supply because we are old and unable to visit the faraway dealer's office?
f) Can somebody of the esteemed company help and redress my grievances?
My telephone number is[protected].

--- On Sun, 29/11/09, rajneesh madhok <[protected]@yahoo.com> wrote:


From: rajneesh madhok <[protected]@yahoo.com>
Subject: Indane distributor supplying Gas cylinder of IBP; Not changing on request, 38 days passed
To: "V C Agarwal Director (HR) IOC" <[protected]@iocl.co.in>, [protected]@iocl.co.in, [protected]@iocl.co.in, [protected]@iocl.co.in, "G C Daga Director (Marketing) IOC" <[protected]@indianoil.co.in>, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in
Date: Sunday, 29 November, 2009, 11:00 AM



--- On Sun, 29/11/09, rajneesh madhok <[protected]@yahoo.com> wrote:


From: rajneesh madhok <[protected]@yahoo.com>
Subject: Indane distributor supplying Gas cylinder of IBP; Not changing on request, 38 days passed
To: "Saibal Sarkar Dy Scy PG PMO" <saibal.[protected]@nic.in>, "Nodal Officer MOP&NG GOI" <uc.[protected]@nic.in>, "S Behuria Chairman IOC" <[protected]@iocl.co.in>, "Ashok Sinha CMD BPCL" <[protected]@bharatpetroleum.com>, "Arun Balakrishnan Chairman HPCL" <[protected]@hpcl.co.in>, "Mukesh Ambani" <mukesh.[protected]@ril.com>, anil.[protected]@relianceada.com, rahul.[protected]@sansad.nic.in, "Sir Ratan Tata Trust" <[protected]@tata.com>, "Infosys" <[protected]@infosys.com>, "ASSOCHAM" <[protected]@nic.in>, "FICCI" <[protected]@ficci.com>, "Pratyush Sinha CVC New Delhi" <[protected]@nic.in>, "CBI New Delhi" <[protected]@cbi.gov.in>, "Pranab Mukherjee" <[protected]@sansad.nic.in>, "Rahul Gandhi" <[protected]@sansad.nic.in>, "P Chidambaram Union Home Minister" <[protected]@sansad.nic.in>, [protected]@sansad.nic.in, "Manmohan Singh" <[protected]@sansad.nic.in>, "Help Supreme Court" <[protected]@nic.in>, "Meira Kumar Speaker Lok Sabha Parliament" <[protected]@sansad.nic.in>, "Smt Pratibha Patil President of India <[protected]@rb.nic.in> Shri R. S. Pandey" <sec.[protected]@sb.nic.in>, [protected]@ias.nic.in, "Babubhai Vaghela" <[protected]@yahoo.com>, [protected]@yahoo.co.in, [protected]@yahoo.com
Cc: "Bimal Khemani" <bimal.[protected]@gmail.com>, "Dr. Arun Agrawal" <[protected]@yahoo.com>
Date: Sunday, 29 November, 2009, 10:40 AM

To SPEED POST November 29, 2009

1. The Chairman,

Indian oil Corporation,

G-9, Aliyavar Jung Marg,

Bandra East,

Mumbai-400 005.



2. The General Manager, Mr. R.K. Arora,

Punjab State Office,

Indian oil Corporation Ltd,

Indian oil Bhawan, Plot No. 3-A, Madhya Marg,

Sector19-A, Chandigarh-160019



3. The DGM (LPG), Mr. Rajesh Sharma,

Indian oil Corporation Ltd, (Marketing Division), Punjab State Office,

3-A, Sector 19-A, Madya Marg, Chandigarh-160019



4. The Sales Officer, Mr. Rakesh Kumar [protected]@yahoo.co.in

Indian Oil Corporation Ltd. (Marketing Division), Punjab State Office
3A, Sector 19 A, Madhya Marg,

Chandigarh, Punjab[protected] / 2783527 / 2783528 / 2544272 / 2549022



5. Mr. Parminder Singh, Proprietor,

Phagwara Gas Service, Plot No. 8, Industrial Area,

Phagwara –[protected] [protected] [protected]@yahoo.com



SUB: 1. INDANE DEALER- PHAGWARA GAS SERVICE SUPPLIED GAS CYLINDERS OF IBP NOT CHANGING CYLINDERS THOUGH 38 DAYS HAVE BEEN PASSED AND NOT SUPPLYING TWO CYLINDERS IN CONSUMER NO. PGS 70767 AND 3502 BOOKED FOR DELIVERY.

2. DEFICIENCY IN SERVICE: LAPSE IN SUPPLY OF COOKING GAS CYLINDERS

TO CUSTOMERS.

3. Criteria to allot two dealerships to Phagwara Gas Service, one of Indane and Second of IBP and the cylinders of IBP the dealer is authorized to issue to Indane customers.

Sirs

1. I, Rajneesh Madhok S/o Sh. Sat Parkash Madhok, aged 46 years, r/o B-xxx/63, Nehru nagar, St. No. 2, Phagwara. Consumer No. PGS 70767.

2. Sh. Joginder Pal Madhok, S/o Sh. Amar Nath Ma r/o B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara Conusmer No. 3502, Bachelor aged 64 years and Senior Citizen living in joint family.

Do hereby affirm and declare that we got supply from Phagwara Gas Service, Plot No. 8, Industrial Area, Phagwara on 24/10/2009, the delivery man who supplied the cylinders and entered the cylinder Numbers on the Customers card the same embossed on IBP cylinders. At the time of delivery of cylinder it was pointed out to him that these cylinders are not concerned with Indane but it is IBP make and there are Blue strip marked on the top of the cylinders. The delivery boy said that Indane dealer M/s Phagwara Gas Service is running two agencies simultaneously. Both of the refills bearing numbers 14036 delivery date 24/10/09 delivered to Rajneesh Madhok has been entered on the Customer card and Second refill No. 1767 delivered on 24/10/09 to Sh. Joginder Pal still lying unutilized due to non-replacement by the said Phagwara Gas Service, Industrial Area, Phagwara. We made several calls to the company but no body take pains to replace the cylinders of Refilled cylinders of IBP. Thirty eight days have been passed but the cylinders have not been changed with Indane cylinders so far. The call made to Sh. Rakesh Kumar[protected] ARE FUTILE and even today at 4:38 PM has not been picked by the said Manager.We are dire need of LPG cylinders supply but the distributor is playing gimmicks with the customers. When we call Area Manager Mr. Rakesh Kumar, Most of the time we get the message that the Mobile is switched off. The customer Care is very unsatisfactory. When I had made the booking for refills of these cylinders then also the person who received my call had misbehaved with me.

Points for consideration are:

1. Is there any deficiency in service by the respondents?

2. If so reliefs and const?

3. Why the complainants not getting gas cylinder supply regularly.



The complaint will be filed against the opposite parties for non-replacement of refill gas cylinder with Indane cylinders as the consumers are Indane customers. Secondly non-supply of refill gas cylinders. Thirdly to get knowledge of the crieteria of allotment of two Gas agencies to one dealer at same address and venue. To Mr. Parminder Singh, Prop. Phagwara Gas Service, Plot No. 8, Industrial Area, Phagwara-144401 (Pb).



Thanking you,

Yours faithfully,



(Rajneesh Madhok)

R/o B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 ®,[protected]

Tele-fax:[protected], E-mail: [protected]@yahoo.com; [protected]@bsnl.in





(Joginder Pal Madhok)

R/oB-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

dear sir,
i was a customer which was earlier with Arun Gas but i think it is no more in service

now i am a customer of Avtar Flame Centre

how i can got my regulator be changed as Avtar Flame centre has refused me to change my
damaged regulator because its sr. no. is not on the voucher ( once earlier i have got changed from
Arun gas service) so its no can not be on the voucher.

in these 10 years i don't got my home delivery,can it be started and how it can be started
please guide me.

pl advise what should i do

kulvir singh hunjan
[protected]

On 14th NOVEMBER 2009, I had booked a cyllinder with M/S Jaishree Enterprises, Shekhpura, Bailey Road, PATNA, Code- 177137. My consumer number is P13979. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had not take proper response and behaviour is not good against me. I have lodge a complain on [protected] on 24th NOVEMBER 2009 AND COMPLAIN no. is - 27801. But supply not given even after repeated request till date.I feel sorry to inform you that neither the said dealer nor the Indian Oil Corporation giving any response to complain to solve the problam.

I would like to ask the said dealer and company through you:
1) That why they are always late in delivery?
2) What benefit they get by not entertaining the representative/coustomers' ?
3) Is there any time barred by the company to book the cylinder after getting the reffilled cylinder?
4) How many days gap in booking and delivery.

I request you to please intervene in the matter and solve the issue.
Thanking you,
Yours faithfully,
Shashi Kumari
Patna

Hi,
I am Indane gas customer from Rewa (M.P.). Agency Name is “Rewa Gas Agency”. I booked my gas since last 15 days and continually I am trying to refill my cylinder. But gas providers not supplying gas to all the customers, what they said because of shortage this is the problem. But how it is possible, why this problem is not in other cities? I know it, because Gas provider taking 200 rs. Extra per cylender, means black marketing is going on. This is not only now days the problem for always. People come to gas distribution place daily and waiting for long time (minimum 3 hours) after this situation they are telling we don’t have more cylinders.
So who will take action for this I Don't know? I am writing this why I don’t know.... If people will get relieve then ok otherwise no use of this.
Many times this news came to newspapers also, but still corruption is going on. This is not only my problem this is the proper of common man.So Please take action against this corrupted Agency.

sir,
I am a kerala state government employee and have a physical disability of sixty percent.I have a domestic Indane gas connection in the name of my father Sri.K.Ramachandran Nair,Ramachandra vilasom,Market road,Adur .Cusumer No is 2012 with Baby Gas Services ,Adur,Pathanamthitta Dt,Kerala state. Since functioning of Baby gas Services was stopped by Indane For about an year back ,the consumers under the agency was transferred to Poornima Indane Services,Parakode,Pathanamthitta Dt,Kerala state,Pin 691 554 .I have booked for the refil cylinder on 23.10.2009 with booking no:4586 of Poornima Indane Services but the same is not delivered till date (even after a month).They will not respond to telephone calls made by customer.Telephone Nummbers of Poornima gas agency are[protected],[protected],329295.So I personally went to the agency on 24.11.09 and the manager assured me to deliver the cylinder on 28.11.09 and not received the same till date.
I request necessary action may please be taken to issue the refill cylinder at the earliest by considering my disability.My mobile no is [protected].
Thankig you,
Your's sincerely
Sankar.R

Dear sir,
Myself Dr Devendr Kumar from AGRA Booking number---GR1560 at Ganga Gas agency AGRA
Following Problems are observerd by me since last 10 months
He says no DBC available since last 10 months
2nd ---Gas QTY is very less for 5 members at my house only in 20-22 days Cylender becomes empty.
As per norms he is not Booking gas ...number of times try to dial his phone but they are not picking phone.
with in 10 days Deliver is adivisable by Agency but they takes more then one month even number of time and followup kept by me late.
Kindly look into the matter...most of the other cumsmers are also suffering for the same.


Regards
Dr Devendra Kumar
Ph-[protected]

COMPLAINT AGAINST SRI GANESH GAS AGENCY, MANGALORE
14-1-35/1, MEDICARE CENTRE BUILDING,MANGALORE,Karnataka

I am Nagesha, my consumer No.10073.
I would like to bring to your notice that for the last several months, the supply of refills is very irregular. One we receive the refill we have to wait for 21 days to book again although the other cylinder is empty. The supply takes place 15 days from the date of booking which means 36 days from the date of supply, where as the cylinder lasts only 30 days. Though we have 2 cylinders, the other one is always empty, because of the procedure followed by Ganesh gas agency, Mangalore. I would like to know the following:

Whether is there any rule of 21 days for booking the refill.
And 15 days for delivery of refill is it justified?

Awaiting youreply

Yours faithfully,


NAGESHA
SUBSCRIBER NO.10073

dear sir,
i have booked my cylinder on[protected] on girraj gas sewa goverdhan dist. mathura.it is not deliverd.i am facing a lots of problem. they are telling it will come todey & tommarawbut nothing happing. my consumar no. is -G3289.


LAXMAN AGRAWAL
[protected]

Sir,

My name is Subhash Chand, Address B-151, Gokal Puri, Delhi -94 ( Consumser No. 03901)
and gas agency name M/s Amrit Enterprises, Shop No.2, C-4, DDA Market, Yamuna Vihar, Delhi - 53.
I would like to inform you that my gas vender never take booking on the records without giving booking number, every time he verbally take the booking so when ever we asked about the delivery of gas he said it will take 10 to 15 days. You are therefore requested kindly look into the matter.

sincerely,

Subhash Chand

Hi,

My Indane Gas Distributor - Flame Center (South Patel Nagar) delivered a gas cylinder at my residence yesterday afternoon. The delivery boy inspected the cylinder and said it is OK. After 3-4 yrs, I discovered that the cylinder was leaking, since foul smell was coming. So I immediately called up Flame Center and requested them to send someone for inspection. However, to my surprise, the executive who came this time, also didn’t notice any leakage and said it’s OK. After he left, I tried checking it myself by putting few drops of water on the brass knuckle and leakage was clearly visible in the form of bubbles. Straight away, I called up the Emergency Cell Service and got my complaint registered. I was told that my cylinder will be replaced by 9 AM in the morning. But, no one turned up till 10:30 AM, and finally after calling several times again in the morning, it got it replaced around 11:00 AM.

Please take some action against my distributor – FLAME CENTER (South Patel Nagar) regarding the carelessness (i.e. first delivering a leaked cylinder and then not able to catch the leakage even after checking it twice) and delayed response (i.e. for not attending complaint as a first thing next morning) shown on his part.

Dear Sir,

I am from Tiruppur - We are getting the Gas Cylendrer from Periyanagi Gas Supplier. Tiruppur.
When I send the Booking SMS 2 Days before.. It was refuced by a another SMS - which I recd back
When I spoke to them reg; this.. One Guy told " Still 25 days are not completed from yr Previous Gas Cylender supply..So you call/Book by next month " like that..

Actually I saw a News from IOC.. Distrubotors/Agents .. shoiuld Book Immediatly..
They should not refuce /tell any reason to postbond the Booking like this..

Again This agent is telling like this... Alrady .. There is a Agent in Dharapuram Road in Tiruppur
Did like this & They misuse a lot.. Based on that .. their licence were cancelled.
Now another agant started..

Pls look into this imm., & Hope you wl take a necessory action

Thanks & Regards,
Chitra Ravichandran