Indian Oil Corporation [IOC] Complaints & Reviews

We are very senior citizens and are unable to move out. My wife is a terminal patient of Parkinsons. We live in the quiet outskirts of Calcutta after retirement from Government service. Our gas distributor of Indane is Sonarpur Gas Service, (Prop: Sutapa Mondal), Haridhan Chakraborty Sarani, Sonarpur, 24 Parganas(S). My consumer no. is 2534. We face harrasment and humiliation from the gas distributer for a long time and often have to go without supply in spite of having double cylinders. The reasons are the rules of the distributor:
1. The bookings are not accepted on phone
2. A booking will be accepted physically at the distributors office only 21 days after last supply
3. Customer has to confirm the booking after 7 days of actual booking
4. Supply will not be made before 21 days of the booking

People who keep the delivery men pleased by heavy tipping and gifts are able to buy from them anytime without booking.
My questions are :
a) Are these official rules of IOC ? Then what are?
b) If not, how is the Distributor getting away with these self-styled harassment to customers?
c) Is the sales officer in-charge of IOC Mr.Ashis Bera unaware of these high-handed autocratic system followed by the Distributer? If not, he is failing in his duties.
e) Should we be denied proper supply because we are old and unable to visit the faraway dealer's office?
f) Can somebody of the esteemed company help and redress my grievances?
My telephone number is[protected].

--- On Sun, 29/11/09, rajneesh madhok <[protected]@yahoo.com> wrote:


From: rajneesh madhok <[protected]@yahoo.com>
Subject: Indane distributor supplying Gas cylinder of IBP; Not changing on request, 38 days passed
To: "V C Agarwal Director (HR) IOC" <[protected]@iocl.co.in>, [protected]@iocl.co.in, [protected]@iocl.co.in, [protected]@iocl.co.in, "G C Daga Director (Marketing) IOC" <[protected]@indianoil.co.in>, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in
Date: Sunday, 29 November, 2009, 11:00 AM



--- On Sun, 29/11/09, rajneesh madhok <[protected]@yahoo.com> wrote:


From: rajneesh madhok <[protected]@yahoo.com>
Subject: Indane distributor supplying Gas cylinder of IBP; Not changing on request, 38 days passed
To: "Saibal Sarkar Dy Scy PG PMO" <saibal.[protected]@nic.in>, "Nodal Officer MOP&NG GOI" <uc.[protected]@nic.in>, "S Behuria Chairman IOC" <[protected]@iocl.co.in>, "Ashok Sinha CMD BPCL" <[protected]@bharatpetroleum.com>, "Arun Balakrishnan Chairman HPCL" <[protected]@hpcl.co.in>, "Mukesh Ambani" <mukesh.[protected]@ril.com>, anil.[protected]@relianceada.com, rahul.[protected]@sansad.nic.in, "Sir Ratan Tata Trust" <[protected]@tata.com>, "Infosys" <[protected]@infosys.com>, "ASSOCHAM" <[protected]@nic.in>, "FICCI" <[protected]@ficci.com>, "Pratyush Sinha CVC New Delhi" <[protected]@nic.in>, "CBI New Delhi" <[protected]@cbi.gov.in>, "Pranab Mukherjee" <[protected]@sansad.nic.in>, "Rahul Gandhi" <[protected]@sansad.nic.in>, "P Chidambaram Union Home Minister" <[protected]@sansad.nic.in>, [protected]@sansad.nic.in, "Manmohan Singh" <[protected]@sansad.nic.in>, "Help Supreme Court" <[protected]@nic.in>, "Meira Kumar Speaker Lok Sabha Parliament" <[protected]@sansad.nic.in>, "Smt Pratibha Patil President of India <[protected]@rb.nic.in> Shri R. S. Pandey" <sec.[protected]@sb.nic.in>, [protected]@ias.nic.in, "Babubhai Vaghela" <[protected]@yahoo.com>, [protected]@yahoo.co.in, [protected]@yahoo.com
Cc: "Bimal Khemani" <bimal.[protected]@gmail.com>, "Dr. Arun Agrawal" <[protected]@yahoo.com>
Date: Sunday, 29 November, 2009, 10:40 AM

To SPEED POST November 29, 2009

1. The Chairman,

Indian oil Corporation,

G-9, Aliyavar Jung Marg,

Bandra East,

Mumbai-400 005.



2. The General Manager, Mr. R.K. Arora,

Punjab State Office,

Indian oil Corporation Ltd,

Indian oil Bhawan, Plot No. 3-A, Madhya Marg,

Sector19-A, Chandigarh-160019



3. The DGM (LPG), Mr. Rajesh Sharma,

Indian oil Corporation Ltd, (Marketing Division), Punjab State Office,

3-A, Sector 19-A, Madya Marg, Chandigarh-160019



4. The Sales Officer, Mr. Rakesh Kumar [protected]@yahoo.co.in

Indian Oil Corporation Ltd. (Marketing Division), Punjab State Office
3A, Sector 19 A, Madhya Marg,

Chandigarh, Punjab[protected] / 2783527 / 2783528 / 2544272 / 2549022



5. Mr. Parminder Singh, Proprietor,

Phagwara Gas Service, Plot No. 8, Industrial Area,

Phagwara –[protected] [protected] [protected]@yahoo.com



SUB: 1. INDANE DEALER- PHAGWARA GAS SERVICE SUPPLIED GAS CYLINDERS OF IBP NOT CHANGING CYLINDERS THOUGH 38 DAYS HAVE BEEN PASSED AND NOT SUPPLYING TWO CYLINDERS IN CONSUMER NO. PGS 70767 AND 3502 BOOKED FOR DELIVERY.

2. DEFICIENCY IN SERVICE: LAPSE IN SUPPLY OF COOKING GAS CYLINDERS

TO CUSTOMERS.

3. Criteria to allot two dealerships to Phagwara Gas Service, one of Indane and Second of IBP and the cylinders of IBP the dealer is authorized to issue to Indane customers.

Sirs

1. I, Rajneesh Madhok S/o Sh. Sat Parkash Madhok, aged 46 years, r/o B-xxx/63, Nehru nagar, St. No. 2, Phagwara. Consumer No. PGS 70767.

2. Sh. Joginder Pal Madhok, S/o Sh. Amar Nath Ma r/o B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara Conusmer No. 3502, Bachelor aged 64 years and Senior Citizen living in joint family.

Do hereby affirm and declare that we got supply from Phagwara Gas Service, Plot No. 8, Industrial Area, Phagwara on 24/10/2009, the delivery man who supplied the cylinders and entered the cylinder Numbers on the Customers card the same embossed on IBP cylinders. At the time of delivery of cylinder it was pointed out to him that these cylinders are not concerned with Indane but it is IBP make and there are Blue strip marked on the top of the cylinders. The delivery boy said that Indane dealer M/s Phagwara Gas Service is running two agencies simultaneously. Both of the refills bearing numbers 14036 delivery date 24/10/09 delivered to Rajneesh Madhok has been entered on the Customer card and Second refill No. 1767 delivered on 24/10/09 to Sh. Joginder Pal still lying unutilized due to non-replacement by the said Phagwara Gas Service, Industrial Area, Phagwara. We made several calls to the company but no body take pains to replace the cylinders of Refilled cylinders of IBP. Thirty eight days have been passed but the cylinders have not been changed with Indane cylinders so far. The call made to Sh. Rakesh Kumar[protected] ARE FUTILE and even today at 4:38 PM has not been picked by the said Manager.We are dire need of LPG cylinders supply but the distributor is playing gimmicks with the customers. When we call Area Manager Mr. Rakesh Kumar, Most of the time we get the message that the Mobile is switched off. The customer Care is very unsatisfactory. When I had made the booking for refills of these cylinders then also the person who received my call had misbehaved with me.

Points for consideration are:

1. Is there any deficiency in service by the respondents?

2. If so reliefs and const?

3. Why the complainants not getting gas cylinder supply regularly.



The complaint will be filed against the opposite parties for non-replacement of refill gas cylinder with Indane cylinders as the consumers are Indane customers. Secondly non-supply of refill gas cylinders. Thirdly to get knowledge of the crieteria of allotment of two Gas agencies to one dealer at same address and venue. To Mr. Parminder Singh, Prop. Phagwara Gas Service, Plot No. 8, Industrial Area, Phagwara-144401 (Pb).



Thanking you,

Yours faithfully,



(Rajneesh Madhok)

R/o B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 ®,[protected]

Tele-fax:[protected], E-mail: [protected]@yahoo.com; [protected]@bsnl.in





(Joginder Pal Madhok)

R/oB-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

dear sir,
i was a customer which was earlier with Arun Gas but i think it is no more in service

now i am a customer of Avtar Flame Centre

how i can got my regulator be changed as Avtar Flame centre has refused me to change my
damaged regulator because its sr. no. is not on the voucher ( once earlier i have got changed from
Arun gas service) so its no can not be on the voucher.

in these 10 years i don't got my home delivery,can it be started and how it can be started
please guide me.

pl advise what should i do

kulvir singh hunjan
[protected]

On 14th NOVEMBER 2009, I had booked a cyllinder with M/S Jaishree Enterprises, Shekhpura, Bailey Road, PATNA, Code- 177137. My consumer number is P13979. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had not take proper response and behaviour is not good against me. I have lodge a complain on [protected] on 24th NOVEMBER 2009 AND COMPLAIN no. is - 27801. But supply not given even after repeated request till date.I feel sorry to inform you that neither the said dealer nor the Indian Oil Corporation giving any response to complain to solve the problam.

I would like to ask the said dealer and company through you:
1) That why they are always late in delivery?
2) What benefit they get by not entertaining the representative/coustomers' ?
3) Is there any time barred by the company to book the cylinder after getting the reffilled cylinder?
4) How many days gap in booking and delivery.

I request you to please intervene in the matter and solve the issue.
Thanking you,
Yours faithfully,
Shashi Kumari
Patna

Hi,
I am Indane gas customer from Rewa (M.P.). Agency Name is “Rewa Gas Agency”. I booked my gas since last 15 days and continually I am trying to refill my cylinder. But gas providers not supplying gas to all the customers, what they said because of shortage this is the problem. But how it is possible, why this problem is not in other cities? I know it, because Gas provider taking 200 rs. Extra per cylender, means black marketing is going on. This is not only now days the problem for always. People come to gas distribution place daily and waiting for long time (minimum 3 hours) after this situation they are telling we don’t have more cylinders.
So who will take action for this I Don't know? I am writing this why I don’t know.... If people will get relieve then ok otherwise no use of this.
Many times this news came to newspapers also, but still corruption is going on. This is not only my problem this is the proper of common man.So Please take action against this corrupted Agency.

sir,
I am a kerala state government employee and have a physical disability of sixty percent.I have a domestic Indane gas connection in the name of my father Sri.K.Ramachandran Nair,Ramachandra vilasom,Market road,Adur .Cusumer No is 2012 with Baby Gas Services ,Adur,Pathanamthitta Dt,Kerala state. Since functioning of Baby gas Services was stopped by Indane For about an year back ,the consumers under the agency was transferred to Poornima Indane Services,Parakode,Pathanamthitta Dt,Kerala state,Pin 691 554 .I have booked for the refil cylinder on 23.10.2009 with booking no:4586 of Poornima Indane Services but the same is not delivered till date (even after a month).They will not respond to telephone calls made by customer.Telephone Nummbers of Poornima gas agency are[protected],[protected],329295.So I personally went to the agency on 24.11.09 and the manager assured me to deliver the cylinder on 28.11.09 and not received the same till date.
I request necessary action may please be taken to issue the refill cylinder at the earliest by considering my disability.My mobile no is [protected].
Thankig you,
Your's sincerely
Sankar.R

Dear sir,
Myself Dr Devendr Kumar from AGRA Booking number---GR1560 at Ganga Gas agency AGRA
Following Problems are observerd by me since last 10 months
He says no DBC available since last 10 months
2nd ---Gas QTY is very less for 5 members at my house only in 20-22 days Cylender becomes empty.
As per norms he is not Booking gas ...number of times try to dial his phone but they are not picking phone.
with in 10 days Deliver is adivisable by Agency but they takes more then one month even number of time and followup kept by me late.
Kindly look into the matter...most of the other cumsmers are also suffering for the same.


Regards
Dr Devendra Kumar
Ph-[protected]

COMPLAINT AGAINST SRI GANESH GAS AGENCY, MANGALORE
14-1-35/1, MEDICARE CENTRE BUILDING,MANGALORE,Karnataka

I am Nagesha, my consumer No.10073.
I would like to bring to your notice that for the last several months, the supply of refills is very irregular. One we receive the refill we have to wait for 21 days to book again although the other cylinder is empty. The supply takes place 15 days from the date of booking which means 36 days from the date of supply, where as the cylinder lasts only 30 days. Though we have 2 cylinders, the other one is always empty, because of the procedure followed by Ganesh gas agency, Mangalore. I would like to know the following:

Whether is there any rule of 21 days for booking the refill.
And 15 days for delivery of refill is it justified?

Awaiting youreply

Yours faithfully,


NAGESHA
SUBSCRIBER NO.10073

dear sir,
i have booked my cylinder on[protected] on girraj gas sewa goverdhan dist. mathura.it is not deliverd.i am facing a lots of problem. they are telling it will come todey & tommarawbut nothing happing. my consumar no. is -G3289.


LAXMAN AGRAWAL
[protected]

Sir,

My name is Subhash Chand, Address B-151, Gokal Puri, Delhi -94 ( Consumser No. 03901)
and gas agency name M/s Amrit Enterprises, Shop No.2, C-4, DDA Market, Yamuna Vihar, Delhi - 53.
I would like to inform you that my gas vender never take booking on the records without giving booking number, every time he verbally take the booking so when ever we asked about the delivery of gas he said it will take 10 to 15 days. You are therefore requested kindly look into the matter.

sincerely,

Subhash Chand

Hi,

My Indane Gas Distributor - Flame Center (South Patel Nagar) delivered a gas cylinder at my residence yesterday afternoon. The delivery boy inspected the cylinder and said it is OK. After 3-4 yrs, I discovered that the cylinder was leaking, since foul smell was coming. So I immediately called up Flame Center and requested them to send someone for inspection. However, to my surprise, the executive who came this time, also didn’t notice any leakage and said it’s OK. After he left, I tried checking it myself by putting few drops of water on the brass knuckle and leakage was clearly visible in the form of bubbles. Straight away, I called up the Emergency Cell Service and got my complaint registered. I was told that my cylinder will be replaced by 9 AM in the morning. But, no one turned up till 10:30 AM, and finally after calling several times again in the morning, it got it replaced around 11:00 AM.

Please take some action against my distributor – FLAME CENTER (South Patel Nagar) regarding the carelessness (i.e. first delivering a leaked cylinder and then not able to catch the leakage even after checking it twice) and delayed response (i.e. for not attending complaint as a first thing next morning) shown on his part.

Dear Sir,

I am from Tiruppur - We are getting the Gas Cylendrer from Periyanagi Gas Supplier. Tiruppur.
When I send the Booking SMS 2 Days before.. It was refuced by a another SMS - which I recd back
When I spoke to them reg; this.. One Guy told " Still 25 days are not completed from yr Previous Gas Cylender supply..So you call/Book by next month " like that..

Actually I saw a News from IOC.. Distrubotors/Agents .. shoiuld Book Immediatly..
They should not refuce /tell any reason to postbond the Booking like this..

Again This agent is telling like this... Alrady .. There is a Agent in Dharapuram Road in Tiruppur
Did like this & They misuse a lot.. Based on that .. their licence were cancelled.
Now another agant started..

Pls look into this imm., & Hope you wl take a necessory action

Thanks & Regards,
Chitra Ravichandran

i am lalit kumar sharma my faimly is used indain gas service from (Chanderkala Gas Service) Dilshad Colony opp. Masjid seemapuri. (My Gas no. 1707, Mrs. Raj Kumari Sharma from Nathu colony Mandoli Road Shahdra) this company is not service gas booking phone line busy & late after one week send gas after booking.

From:
Lalit Kumar Sharma
Mob: [protected]

I am a bonafide customer of Indange gas agency M/S Saroj Enterprises DDA Market , Vikaspur New Delhi-110018 with consumer no 25173. I have booked home delivery and this is several times that the delivery man take back the cylinder back saying that home locked or nobody there. They again ask me to book again. I think he sell these cylinder to hotels or dhabawala and this happens with the collusion of the gas agency. I want the agency to take the signature of the customer on the receipt while delivering so that it reaches to authorised only. Matter urgent , do the needful.

Dear Sir,

For last 4 months i am trying for new gas connection with the nearest gas dealer M/s M/s Khwaza Ghareeb Nawaz Indane Gas Service, Ghaziabad, Utter Pradesh.
But, every time I approach, I have to hear the only this answer
" No new gas connection at present, it will be issued next month"

I want clarification..who is at fault?..distributor or govt. of India.

I am Dev and I stay in Jagdalpur, Bastar Chhattisgarh. I have been watching that "Indian Gas" in our city is not able to provide gas cylinder for domestic use for a long time. If customer books or give a cash payment after that some time they have to wait for 2-3 days for cylinder, Daily they have to listen the same words "tomorrow you will get your one Or You are late cylinder is over", few persons are there those are working in office GOVT or Private have to take a leave for cylinder only, this affect office work and employee have to face lots of problem in office because of this, few have to bring food from outside for 2-3 days.
Is there any solution for that, does gas corporation really facing the problem like shortage of gas.
with a big hope jagdalpur consumers

DEAR SIR
PLEASE BOOKED THE MY GAS
C.NO.6732
C.NAME TULSI RAM

I am a costumer of Indane gas through M/S Kuljeet Gas Service, Ghuman Road, Patiala, Punjab with costumer id-KG-16816. I was adviced to submit a id proof. i went there on 24.11.09 at 10:00 am than they told me about some under taking but the forms o[censored]ndertaking were not available and they also asked me for two nos. id proof. i again went there on same day at 2:15 pm but they said that the timing for the same is between 9:00 am to 1:00 pm and did not respond me up to my satis faction.

Sir,
my name is deepak sharma my indane gas connection no is 14923. My gas connection is attached from Shri Radha Govind Gas Agency. I have booked my gas cylender on date 12/11/09 at 11:30 am by my mobile no on your telephonic booking service 011 - 1260. Sir but till now I am not received my cylender.
Sir it is repeated case the agency does not respond for these type of problems.

Dear Sir / Madam,

Subject:- Complain Regarding Booking(Refilling)



I Suleman Mamad Valukada am having and Indane bottle Gas Connection from Distributor – Kirti GAS Service Jivraj Park , 5 Saurashtra Vishwakarma Society, Nr Ravi Nagar, Mr Jivrajpark Bus Stop, Vejalpur, Ahmedabad - 380051. My Gas Consumer No is 222752 with Double Bottle Category.

There is provision about gas supply that agency has to supply gas bottle in every 30 days period automatically.(We have to call an ask to book bottle after 20 days after we rcd bottle. An than on tenth day we will get new refill bottle for bottle booked).


Now this is to Inform you that when ever we call for the bottle refilling at Kirti Gas Agency they say call after few days, As per rule we can call at our concern Distributor agency after 20 days of receiving, than to this Agency say call after 2 days.There are many problem from Kirti Gas Agency Jivraj Park Ahmedabad.And after booking for Refilling they do not deliver Bottle on time means after 10 days they take more than 12 / 13 days. So Its our request to kindly take care on this matter.

I always got problem receving gas refil cylender

There are Thousends of coustmers, who are getting problem with "Kirti Gas Agency, Jivraj Park, Ahmedabad"
Please Solve My Problem so that the supply will be done on time to the Customer of Indane Gas..


Waiting for your positive reply.

Thanking you.

Suleman Mamad Valukada