Indian Oil Corporation [IOC] Complaints & Reviews

I have following complaints against the Indane Gas/ Jagan Enterprises:-

1. The Phone Nos of Jagan Enterprises Gas AgencyI are always busy. It is impossible to contact the agency thru phone as well as booking thru helpline nos. is worthwhile. I have made sevral verbal request to above mentioned agency but they are not responding.
2. Cylender supllied are under weight & delivery man do not have weighing machine with him.

Please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for the last several months.

Thanking you,

Yours faithfully,


Keshar Singh

Dear Sir/Madam,

It is to inform you that, Indane Gas cylinder supply agent "M/S Yadu Gas Services, D-33, Site-4, Sahibabad, Ghaziabad, UP" has given the following nos. 2895768, 2896030, 2896032, 2896034, 2896035, 2896036 for booking gas refill. We are trying to book our refill cylinder since 8-10 days through above said number which always keeps busy at same time

It is also observed that the refill gas cylinder most of the time is under weight by couple of "kgs" and interesting to learn that it shows standard weights (around 29-30 kg) if weigh by the weighing equipment brought by delivery boy but shows underweight if cross checked by consumer's weighing balance. This means the refill cylinders are underweight and delivery boy carries manipulated weighing machine to fool consumers.

It is really tough to book gas refill every time and very common problem amongst most of the consumers.

In view of above, it is requested you to look in to the matter and do your best to have proper services from above Agent.

Regards,
Sandip Shinde
H-401, Heritage Heights, Supertech Icon, Indirapuram Ghaziabad (U.P)
M. No. [protected]

Sir.
Indian oil gas distributer SEEMA ENTERPRISE at Raja S.C mallik road is telling me they will not issue me new gas connection if I am mot purchasing gas oven from them. It is to inform you, I am an Ex service man, I have facility to purchase gas oven from our canteen at much cheaper cost. I request you to instruct the agency to give gas connection with out purchasing gas oven from them. I am ready to pay the connection charge and deposit for two cylinders.
Hope for your best co operation.
SANJIB CHAUDHURI
[protected]@yahoo.co.in

Dated: 15.10.2009

To,
The Manager
Indane Gas Agency


Sub: - New One Cylinder not received.
Ref: Consumer No. 19424.

Respected Sir,


I am LPG Consumer with ROHINI ENTERPRISES (Distributors for Indane LPG Gas) Address: First Floor, Durga Market, Naharpur, Sector-7, Rohini, and Delhi-110085 on dated 28.05.2009 Vide Customer No. 19424.

I am applied new connection with LPG Gas along with Two Cylinder on dated 28.05.2009 from ROHINI ENTERPRISES & I am submitted all related paper of ROHINI ENTERPRISES for New Cylinder but till date i am not received one balance Cylinder.

I am talking many times on ROHINI ENTERPRISES regarding one Balance Cylinder but your response is Zero, so you are requested take hard action in this matter & send me one balance Cylinder at earliest.

Thanking You,


Regards
Manish Garg
C-5/107, First Floor,
Sector-11, Rohini
Delhi-110085

Mobile No. [protected].

Dear Sirs,

I am a customer of Indane Gas. My Consumer No. is 6288. My Distributor is Paruveril Gas Service, Chengannur, Alapuzha. Since last 6 months they are not supplying the gas cylinders in time. I have booked for LPG gas 07.09.2009 till date they have not delivered the gas inspite of the repetitive follow-up with them. Also they are not attending the telephone. If rarely get them on line they are responding with negative attitude. Maximum customers are not satisfied with their service. Also they are black marketing the LPG cylinders to some of the hotels at chengannur and some automobile garrages (for unauthorised filling of the gas in car, auto etc.)

Sir, please look into the matter seriously and take strict action against M/s. Paruveril Gas Agency, ITI Junction, Chengannur.


K.G. Reji
Chengannur
[protected]

and also on behalf of the customers of M/s. Paruveril Gas Agency, Chengannur.
Their Telephone No. [protected]

Dear Sir/ Madam,

We, residents of Rudrapur, Pant Nagar, Distt Udham Singh Nagar, Uttarakhand are badly suffering for a long time for the worst supply/service of Indane Gas Cuylenders. The sudden high increase in user of the Gas Cylenders is due to SIDCUL, Pant Nagar Industrial Area full fledge Operation. The Concerned Authority must have acted accordingly by opening another Gas Agency for fulfilling the extra increased demand. In absence of which the existing Indane Gas Agency addressed as "Name, Rudrapur Gas Agency. Address, Opposite Fire Station, Kashipur bypass Road, Rudrapur, Udham Singh Nagar (Uttarakhand). Out of the eight hours a day, more than half of the time they keep it (The Consumer Attending Telephone Nos.) engazged, and if it is ringing nobody answers. You will have to cotinuously dial their nos (you should be lucky enough also) to get somebody answer you.

The Gentle man/ ladies answering the phone is rude and never listen to you. When they answer they'll start again with what's your name, Gas Consumer no., the location of the delivery , your token no.. and the period of token of delivery got booked etc. and then they'll say something like there was no Gas Cylenders available and in a week or so when it is received it'll be delivered to you. However, sometimes, they talk in such a manner that we could hardly understand, what they have said. After 7 days you will call them again to let them know that you have not recived the gas yet. However, we came to know the fact that the Gas Cylenders are being Black Marketed at very very higher rates Rs.400/- to 600/- per gas Cylenders to non registered consumers as well as registered consumers also. The Registered Consumers have no other option then to purchase from Black Market to cook their food. As a registered Consumer, why should we be suffering from all these menaces or black marketing of the Gas Culenders by the Gas Agency person.

Kindly look into the matter to help us get rid of the menace or black marketing done by the Indane Gas Agnecy, Rudrapur making the actual consumer suffer.

Thanx,
Sant Sharan Burnwall

Dear Sirs

The gas cyl. booking date in other companies for 20 days but your company is 25 days

deliver the cyl. after 10 to 15 days of booking

re booking date is after deliver date of cyl.(35 to 40 days)

My booking office M/s Aravind Gas Agency, Thanjavur Ph[protected]/240484

Dear Customer care,

I have LPG connection with Aman Gas Agency, Basti Jodhewal, Ludhiana. I have Booked for refilling of my LPG on 30.09.09, vide booking No.136. My Consumer No. is AG01096.

Deeply regret to say that till date I have not received my re-filling even after my daily follow up with the Aman gas agency.

Please look in to the matter urgently and I am waiting for fruitful outcome.

Best Regards

Santosh Kumar
Cell No.[protected].

I Dr M.R.Chandra residense near Gramin Bank,Hatia,Ranchi posted at Nadia district, West Bengal and subscriber of M/s Vaishnavi Indane Service,Sharma Market,Dhurwa,Ranchi-834004.Consumer no. VI13048 .This agensy is not doing home delivery as well as delay in the supply. I situate at a long distance from Dhurwa as well as posted at West Bengal I cannot make much effort to go dhurwa in fortnight and carry the gas.my registered date in the book was 13.9.09 but till date(19.10.09) i didnot get it. I visit the agency two-three times but no action was took.
I reqest the subscriber for solving the problem and taking a serious action against this.

Thanking You,

Dr M R Chandra
opp of Gramin Bank
Hatia,Ranchi-834003.
Ph no.-[protected],[protected],[protected]

I belongs to Ghazipur city(U.P.) and there is indane gas agency which is situated in vishweswer ganj. I have filled many complain there for not reaching gas delivery in given time by them due to lack of supply chain by them, so please forward my complain to Ghazipur indane gas agency to take corrective action regarding my complain.
A only one gas cylinder supplies within 2 month including after complaining of 3-4 time in a 2 months. It is not a certain that is gas supply to u or not. They started home delivery system but now a days they are not following this.

sir,
i am having a household lpg gas connection in udaipur,rajasthan on my name.i bear a consumer no.as 7482 and the distributor is aravali gas service,195,hiran magri sector-11, udaipur(rajasthan)
i bear this gas connection since 12 years with the same distributor.yesterday when i went for booking of gas cylinder, the person at the gas service refused for booking the same saying that a survey was held in the month of february and when asked for showing the documents by survey person,my daughter refused for the same and for that reason they are saying that indane has cut-off my connection.also here i would like to mention that i have lost my original documents regarding the gas connection. so i would request for providing me a duplicate of my documents and also book the gas cylinder else i had to move in the consumer court.
sincerely,
khem chand sharma

Dear Sir/ madam,
I am a regular custmor of of Indane LPG (domestic) from nagpur since last many years. This is to bring to the notiice of the offcials of the company that the agency/Distributor (VIMAL gas agency, Gokulpeth, Nagpur) do not allow the consumer to book the refill telephonically. Whereas, even after personal booking at the center agency personnals delays the delivery of refill many times by 15to 20 days. One always need to recall the agency for refill supply.
I had booked for a refill online whose no. is 9164 dated 4th sept and could not get delivery for the same even after 10 days of booking. i had to go there personally and request the agency personal for the refill.
I had handed over a formal application for this delayed supply to the agency officials at nagpur but it was simply received by the personnals of the agency with heavy heart and did nothing ovre that.
This request is to take these points to the officials of the Indane LPG comapny and to look in to the matter at the earliest. This behaviour of agency personnals is not comensurate with the reputed prestige of Indanne LPG Domestic Gas comapy.
Thanking you
in anticipation.
With regards
Mr. Rajesh Rangari
C/O Deepak Polewar, P.N. 41,
MHADA Colony, Near Friends Colony
Katol Road, Nagpur

I am a customer to Dr. AS Rao Nagar branch, Indane gas. They have two phone numbers to register for cylinder refill. They are[protected] &[protected]. I never get these numbers to reach them.
I request them to have more numbers based on their customer base.
Siva Prasad @ [protected]

Dear sir,

I am a registered consumer of indane gas having consumer number: 20082. The distributor is "Radharaman Gas Service", Tollygung, Kolkata, West Bengal. Today when I tried to install a new cylinder in my kitchen, I found that the vulve is not working properly and gas is leaking in an adequate amount.

When I tried to contact the agency provided emergency numbers no one responded to the call and most surprisingly the numbers listed in the Indian Oil official web site as emergency cell gave me same feedback - no response and switch off.

Is this called emergency service? Do the consumer pay to suffer ony? Is this all about our country?

I will definitely look for a feedback from your side.

Regards,
Basab
Kolkata. WB

sir
we have to state that all the time when we visit the pump tgheyn say the the normal petrol is not available pl buy our premium brand this happens third time in continuation in thei month when we asked the phone no of I O L MARKETING officer of the pump THE OWNER OF THE PUMP FLATELY REFUSED TO GIVE THE NO & THAT TOO IS NOT DISPLYED ANY WHERE AT THE PUMP PL LOOK UP IN THSI MATTER AND GIVE ME A REPLY

Dear Sir,

Myself samta suman, Senior Lecturer, NIET Greater NOida, Resident of C-499, Alpha-1, greater noida, is the consumer of indane gas agency kasna, greater noida, i want to inform you that i booked my gas on dated 20 september, 2009 but our refilled cyllinder has not been delivered till now. today is 12 oct' 2009. Lots of time i called to the kasna gas service, which is in alpha-II,greater noida, and everytime they assure us to send our refill tomorrow, but days were passed and we didnt recieved any refill till now....
kindly take action against the person, and please deliver our refill as soon as possible..
our order no is: - 13231


hope for ur kind cosideration,

thanx
samta suman
consumer no. K42233

Respected Sir/Mam,

My Name is Atul Kumar,Res. C-166, Avantika, Rohini- Sec-1 ,Delhi -85 , (My consumer no. is kg6895 , Kandhari Gas Agency,Rohini,sec-2)i have taken 3 times continued Leak cylinder from 12.09.09 to 12.10.09 from kandhari gas Agency ,Please take necessary action & Provide
Leak proof gas cylinder today.

Thanks & Regards

Atul Kumar
Cell No. [protected]

The Indian Oil Petrol Pump located at:

Near Hinjewadi Bridge,
Wakad, Pune-411027

They say that company has stopped normal petrol thats why they never have normal petrol. They have only extra premium petrol.

Indian Oil you are doing shame if this is so.

The petrol seems to be normal but pump owner selling it at price of extra premium and also they say they dont have normal petrol.

How can report i about this petrol pump/India Oil to gove authorities?

My gas connection is with M/s Arvind gas agency, Thiruvananthapuram and my consumer number is M4704
I have booked for gas cylinder replacement a few weeks ago and my booking number is 1076
I have been informed on 6-10-09 that the gas cylinder will be delivered on the next day
Since then I am witing and every day they will inform me that the gas will be delivered that day.
I am yet to receieve the gas cylinder and the agenecy is giving lame execuses
Kindly look into this matter

regards

1. Today 11th Oct at about 1.45 I went to fill in fuel at Vedanayagam Oil Company (302 / 256, Mettupalayam Road, Saibaba Colony, Coimbatore - 43).

2. After filling fuel, they denied to check air pressure.

3. When I approached the Manager he said, no power. Then no compressor. Then not enough power for the compressor etc, which was not good for me

4. When I asked for the complaint book, he dint give it to me immediately. I had to talk 5 mins to get access to the complaint book

5. I filled in the complaint Book Sl. No. 5. After filling, they forced me to change something I had written. I refused to change. They did not allow me to drop the complaint in the complaint box. When I insisted they physically stopped me from dropping the complaint

6. Please let me know what action is being taken for

(a) Not having Air Checking operational
(b) For not giving the complain book immediately
(c) For not physically stopping me from filing the complaint

[protected] is my mobile number