Indian Oil Corporation [IOC] Complaints & Reviews

To

The Manager
IOCL
New Delhi

Respected sir,

I have a complaint regarding the customer service of the gas agency at Alandur, Chennai (St. Thomas Mount. P.O).And also I have some doubt about the delivery of the gas cylinders also.

They are not responding when we are directly appearing.
They are not respond our phone calls.
We are not received LPG on time they will take more than 40 - 45 days,

The agency people never treat us in good manner.So we have to quarrel with them always. All the people residing in Alandur, area has lots of complaints against Sridas Gas Agency. Marrison Street. Alandur, Chennai - 600 016.

Sir, Please do something so that we get the gas properly.

Thanking you for your patience for listening our complaints.

My LPG booking number is 27948.

Regards

Harry Joseph
[protected]

Delayed supply of refill and problem in telephonic booking:

Dear Sir/ madam,
I am a regular custmor of of Indane LPG (domestic) from Yadu Indane Gas Service, Sahibabad, UP. My connection no. is 34554. This is to bring to the notice that there is enormous delay in supply of LPG refill cylinders.
I had booked for a refill through phone whose no. is 7223 dated 6th Oct 2009 and could not get delivery for the same even today (20th Oct 2009 ), after 14 days of booking. I had requested the agency personal for the refill several times. Another problem is that it takes hours, even some times days to get phone contact to the agency, as the line remains busy most of the time. I'm facing huge inconvenience due to poor services of the agency.
I request to the officials of the Indane LPG comapny to look in to the matter at the earliest. Such type of services of agency is not comensurate with the reputed prestige of Indane LPG Domestic Gas comapy.
Thanking you
in anticipation.
With regards,
Subodh Kumar Gupta
R/O 189- A, Anukampa, AK-4, Indirapuram, GZB

Indane Gas — No access through Phone

I have Indane Gas Connection from Jai Jawan Gas Service Palam Ext. Sector 7 Dwarka, New Delhi
My consumer No. is 176921. I want to book refill of cylinder. I am trying to contact the Agency at Phone No. 64115667, 25085414, 25087549 Mobile [protected] but I am not able to get the call connected despite continuous efforts fro hours togather.
Please advise the Agency to keep the telephones in order so that there should not be any harrassment to consumers.

I am a customer of indane with customer no 176758 and have been registed with Jai jawan gas service sec-7, Dwarka, new delhi (telephone No[protected] and[protected] . i am trying to book the gas since friday 09-01-09. but no one pick ups the phone/ it is always busy / they agree to book the gas but after taking all the details the delivey is not being made.

rajesh singh
[protected](M)

Honorable Sir/Madam,



I am registered consumer of indane gas having consumer no-28252. The distributor is "Gopal Gas Service" Budge Budge Trunk Road, Maheshtala Dakghar Kolkata-700141.

The Leakage from Regulator (when I tried to put ON the Regulator nobe for cooking the in adequate amount of leakage of gas.) So I took the regulator for replacing or exchanging with new one to my Distributor, they told me that Regulator was not available now, come to us after five days with all documents and Papers.



My question arises here:-

a) Will I stop my cooking for five days?

b) Is this called an emergency service? Or

c) When this type of situation arise. What kind of emergency service will you provide for your consumer?



Thanking you



Yours Faithfully

Ashimamoy Chattopadhyay

[protected]

Indian Oil — petrol bunk sells only extra premium

In an INDIAN OIL PETROL BUNK in Hyderabad ( madhapur, opp to TCS -deccan park ) they are selling only XTRAPREMIUM, which is nearly rs-60. there is no ordinary petrol.There is no other petrol bunk within the next 5 kms and this is causing lot of trouble to people. We are forced to buy XTRAPREMIUM even when we are not willing to buy it.

Dear Sir / Madam

In an INDIAN OIL PETROL BUNK in Surya Nagar, Near Vivek Vihar Delhi-95., they are selling only XTRAPREMIUM, which is nearly rs-60. there is no ordinary petrol.There is no other petrol bunk within the next 3 kms and this is causing lot of trouble to people. We are forced to buy XTRAPREMIUM even when we are not willing to buy it.
"OUT OF SERVICE" that lable almost every day on the normal 2t petrol stand.

so I request how can satisfy for this petrol pump. Kidly action pleas.
Thanks

Dear Sir / Madam

In an INDIAN OIL PETROL BUNK in Surya Nagar, Near Vivek Vihar Delhi-95., they are selling only XTRAPREMIUM, which is nearly rs-60. there is no ordinary petrol.There is no other petrol bunk within the next 3 kms and this is causing lot of trouble to people. We are forced to buy XTRAPREMIUM even when we are not willing to buy it.
"OUT OF SERVICE" that lable almost every day on the normal 2t petrol stand.

so I request how can satisfy for this petrol pump. Kidly action pleas.
Thanks

if i mixed add on 5ml with 5l normal petrol, it is more economic than extra premium...save as otherwise, indian oil don't mixed petrol additive with normal petrol in proper proportion during making extrapremium...then why do i go for extra premium? please answar me...

My consumer no is 19571. I have booked gas on 19 Oct 09, my booking no was 6237. For last 10 days i m daily giving phone calls to ARVIND gas agency twice & their standard reply : today evening. But that today have not yet materialised ie 25 Nov09 1100hrs. Can anyone tell me their complaint no. When asked to them about the complaint no they denied to give me the no.

LPG Cylinder — Late delivery

I am S.Senthilnathan with the residence address as
No.5, Srinivasa Nagar, Kelambakkam, Kancheepuram (DT). a consumer of Indane through M/s.Vijay GAs Agency with the office address as No.31/37, Ashtalakshmi garden, Besant nagar, Chennai - 600 090. My consumer No. 16514. The above agency

operating an extension counter at Kelambakkam.
In my experience in the past 3 years, there is no regular working hours for this office. there is no fixed phone number for this office. They frequently changing their mobile numbers. Booking of cylinder itself a tuff task due to this above problems.

This time the Kelambakkm office not found open, so the cylinder booked on 05.12.2008 through the Besant Nagar office, and they assured to deliver the cylinder in week time. Till now the cylinder was not delivered. When I am contacting the office, the person at the office instruct me to collect the cylinder from the office and refused for door delivery.

I don't know what i have to do. I wish to know what is the IOL guidlines regarding the door delivery. What kind instruction in this regard to the distributers.

So i kindly request the IOL to instruct the distributer to ensure the proper office setup with delivery facilities, so as to avoid the difficulties to the consumers.

Your early action in this regard is highly appriciated.

Regards

S.Senthilnathan

Indane/Domestic LPG Cylinder — Complaint regarding domestic LPG cylinder delivery

Dear Sir,

I am an Indane domestic LPG customer from Nabadwip.
I would like to inform that there is a huge illegal activities going on at Nabadwip(District Nadia, West Bengal) regarding distribution of LPG cylinders like below,

Most of the delivery-personals do not carry weighing machines with them and refuses to weigh the cylinder at the time of delivery.
The delivery center introduces a ridiculous precondition regarding this weighing issue like, customers must inform the delivery center if they want it to be weighed at the time of delivery.
The cylinders intended to a customer who has booked for it sometimes get sold at higher price instead of delivering it to the intended consumer.

I hope this issues will be taken care of at your earliest convenience as the general consumers are being suffered everyday for this kind of activities.

Thanks and Regards,
Koushik Das

Dear Sir/Madam,
My name is Lokraj and My Consumer pass book # is 10762, I have make a lpg booking with Shanti Indane Gas Agency Sad Nagar Palam New Delhi by 26-10-09 with booking # 9929. But till today I have not received any cylinder. My both baby (8monthand 3 years)are without food and milk since last night.
Hence I requested you to please look in to this.Your help is highly appreciated.
Thanks & Regards,
Lokraj
[protected]

Indane domestic LPG cylinder — Late delivery

Dear SIr, I am C.V. Shukla from Vadodara, Gujarat. I am having INDANE LPG cylinder connection for domestic use through M/s Shree Ram Gas Agency, Alkapuri, Vadodara. Since last couple of times, after booking of cylinder over the phone, no delivery is been made for next 15 days. I have booked cylinder on 9/2/2010, but till date I have not received the same. Both of my cylinders are empty. Please look in to matter and do need full.

Domestic lpg cylinder — Late Delivery

Sir,
I booke
d my gas cylinder on 10.04.2010, till 21.04.2010, no delivery has been made by the agency. I visited to your office on 14.04.10; they denied that that I have booked any cylinder on 10.04.2010. One employee rudely told me that you have not booked any gas, now you will get it after 4, 5 days. I request concern authority look in-to this matter.

Vimla Devi
Consumer no. 13971
A-100/213, gali No. 36 south Gamri
Som Bazar
Gonda Delhi-53
[protected]

Indane/Domestic LPG Cylinder — Cylinder getting empty much earlier than usual

The gas cilinder is getting empty within 15 days of it's installtion everytime though it being used for cooking of two persons.

Indane Gas- Jai Jawan Gas service-Dwarka — Non supply of gas

My consumer no is 33132. Gas agency is Jai Jawan gas services, Rampal Chowk, Sect-7, Dwarka, New Delhi. I booked for gas on 21st september, 2009 through mail and they confirmed receipt of mail. After passing almost 3 weeks they have not supplied the gas. They also keep telephone on hold. Pl look into the issue.

I HAD BOOKED ON 11.10.2009 TILL DATE NO GAS SUPPLY SECTOR 16 B
YOUR TELEPHONE NOT FIND AFTER WHOLE DAY TRY
ALLWAYS BUSY

I had booked on 12.11 by SMS after talking. He say on 16.11 you will get (taht was i confirm on 16.11.09 morning) but till date i do not receive any cylinder.
Please do something

SANJAY GARG
SECTOR 16 B, DWARKA
FLAT NO. 756 JANTA FLAT
[protected]
CUTOMER ID 40492

lpg refill