Indian Oil Corporation [IOC] Complaints & Reviews

Indian Oil/Petrol — Wrong measurement of fuel.

To,
The IOCL
New Delhi
Sub: Image Filling Station, Mayur Vihar Phase-I, Delhi-92...fault in measuring quantity of petrol in the manual vending machine on 1.5.2008 at about 8:48 A.M.

Sir,

I have used the services of above mentined petrol pump and filled the petrol for an amount of Rs2050/- from vending machine. My compliant is :
- That there was an severe error in the vending machine which by mistake filled 45.04 litre of pertrol in my car Honda City.
- As per the technical specifications of the car, its fuel tank has a capacity of max. 45 litre.
- Car was taken to petrol pump in running condition meaning it must be having some petrol in the fuel tank.
- Upon informing the person filling the petrol at fuel station did not only attend the problem sincerely but also behaved ruthlessly saying "yeh rahi parchi, jo karna hai karlo".
Still payment for Rs.2050 was made by me under their receipt no. 108148 dated 1.5.2008, through my credit card.

Though I do not have written proof of similar such incidents which happened in past with me and my colleagues but I feel it is necessary to inform that at various times when we filled fuel from Indian Oil filling stations such things were found very common. A skip of Rs.300 is generally observed.

This time they really crossed their limits of wrong measurement and bad behavier, as according to my experience, minimum 7-8 liters of the fuel must be there in tank before refilling.

Under such circumstances, I am forced to complaint it to the parent company, not only for compensation which should be given to me for the above incidence but also to inform how Indian Oil dealers not only in Delhi but elsewhere are known for this kind of cheating and bad behaviour.

Thanking you
R.C.Satyawali
MObile : [protected]

1. not lifting the phone
2.the phones not working .

This is to bring it to your attention that Indane gas distributor, Brightening gas servces in Santhosh nagar Hyderabad, , customer services are very very bad.

they have got two phones 1.[protected].24533241.

They keep their phones in such a manner at any time in a day, the engaged tone is heard. I have tried since one week not less than 100 times per day, but I could not speak to them.I have to go all the way leaving my work, to this distributors office and made a phone call standing at the counter. I received a engaged tone.. In fact phone was kept on the saddle. Two phones were like that only. when I asked about it, they are very much discourteous not to bother to answer.

This has become daily affair. Every customer is feeling this problem.

To book gas refill one has to go their office.It is causing lot of problem.

please take action in this regard.

The services of this distributor is worse than any one else. There are several consumers facing this problem.No one bothered to take time and write complaint. Why donot you cancel his licence in this regard.

raja ramesh
customer no 96868

I Agree with the complaint. I am too facing the same problem. my consumer No. is 97618. I have booked refill on 05 Aug 10. Not recieved the same till date(14 Aug 10)

I am from Bangalore, i faced a similar situation.

I took my bike and went to fill pertol in Kaveri Pertol Bunk (Near New Passport office, kormangala). There i told the salesman to fill petrol for 100 Rs, but the reading was already showing 50 Rs. Another salesman came to me and started asking me some question regarding a card and stuffs. Before i turn the other side, he started putting pertol where in he continued putting petrol from the 50 Rs itself. So i was really shocked and asked him how can this happen, but he replied i have put full petrol. But he didnt put full pertol and many people noticed this.

This is a common thing in this petrol bunk. Please kindly take action against this petrol bunk.

INDANE GAS COMPLAINT

Sir,

I have booked the Gas Cylinder thru my mobile to IOC on 13/07/2011. My booking reference number is 227389. My consumer number is 11368. I got SMS from IOC as refill booking no227389, cash memo 6456 generated cylinder will be supply shortly on 22/07/2011.But till today by 6.30 pm on 28.07.2011 i am not getting the refill cylinder. My booking date is 13/07/2011 more than 16 days over till not received the cylinder.

Please look into this and let me know the status thru on line.

My agency name is SABHA GAS AGENCIES> GUINDY, Chennai-600 032. Ph.22446270, 22446271

Thanks & Regards,

G.M.Manoharan

INDANE GAS COMPLAINT

Sir,

I have booked one LPG cylinder on 5th of Aug, 2011. (Ref 226513). Cash Memo No 4589 dated 08/08/2011. Afterwards i recieved message on 11.8/2011 regarding cancellation of my booking which i made on 05/08/2011. Then I rebooked one LPG Cylinder on 13.08.2011 (Ref No 231198)

Regards

Consumer No RJP4306
Gas Agency : Rajajipuram Gas Service, Rajajipuram, Lucknow 226017 (Uttar Pradesh) mobl no:[protected]
Please look into this and let me know the status thru on line

Sir,

I have booked the Gas Cylinder thru my mobile on 29/07/2011. My consumer number is 20717. But till today by 02.00 pm on 17.08.2011 i am not getting the refill cylinder. My booking date is 29/07/2011 more than 17 days over till not received the cylinder.

Please look into this and let me know the status thru on line.

Sir,

I have booked the Gas Cylinder thru my mobile on 24/08/2011. My consumer number is HT2787. But till today by 02.00 pm on 8.09.2011 i am not getting the refill cylinder. My booking date is 24/08/2011 more than 12 days over till not received the cylinder.

Then i go to Distribute Point Magadh Enterprises Patna Bihar, he till me you cylinder is already deliver your address but i am not get its

Please look into this and let me know the status thru on line.

My Cell Number is [protected]

Sir,

I have booked the Gas Cylinder at your agency over phone on 02/09/2011. My consumer number is MI 1980. But till today by 12.30 pm on 16.09.2011 i am not getting the refill cylinder. This is a repeated issue and most of the consumers at this location are facing this problem.

Please look into this and let me know the status thru on line.

Indane/Sabha Agencies — Delay of Gas after cash memo is generated

I booked my refill in indane sabha Gas agencies on 21.11.2011 ,they generated a cash memo on 12.11.2011. but till now i did not receive my gas. They are the selling the gas for black at any time and not giving the gas who got the conformation for delivery in specific time. check it out its often ....

Respected Sir,
i have a INDANE GAS connection whose service is provided by MODERN GAS AGENCY,TANSEN NAGAR, GWALIOR(M.P),My gas conection no.is 7715. i booked my cylinder on date[protected] but i dont have take my cylinder,i had call in modern gas agency five to six times for reminder on date[protected] but he didnt give any response,and the staff who is working over there have no maner how talk with customer ,they always talk in rough language. i have also gone to tansen nagar office 3 times but they always ignore me and still we could not get our cylinder.
Please consider my complaint and try to give reach my cylinder to me in two days.

Thanks,
your faithfully,
Ramnath singh chauhan
gas conne. no.- 7715
Add- goshpura no.1 bazariya baniya padha,
hazira ,gwalior(M.P)
Mob. no.- [protected]

Dear sir
We have a customer of Indane gas in Meerut &my cust.no is.-c-25481&. My Distributor for Indane is CHETANA INDANE GAS SERVICE, I-11, NEAR P.V.S.MALL, SHASTRI NAGAR, MEERUT.in this regard we would like to inform you that we have facing lot of trouble regarding delivery of refilled gas cylinder.After delivery of Gas cylinder on dated 24.12.2011, I have book cylinder for refilling on dated 17.01.2012, but till date i could not received my gas cylinder (refilled).In this regard I have followup with agency men regularly but they not delivered my gas as well as not issueing refill vouchar to take delivery from gowden.I have trying to contact your local area manager but he is not pickup his m.no-[protected], &[protected] land line no.Pl. do the need ful on urgent bases
Warm regards
G K Sanghal
+91-[protected].

Dear sir,

I want to inform you that there is poor service of shashi gas service in faizabad(u.p)-224001, and black marketing as a without booking and seles to cash payment and there is more problem in gas leckage and I am not satishfy for shashi gas service and black markating and taken the access amount of actual rate of your employer's, So I request you please taken the action immediately .

distributor code: 81011166
ditributor name and address:
SHASHI GAS SERVICE,
1222, DEVKALI ROAD,
FAIZABAD - U.P. 224001

booking no - 53652

I have a L.P.G connection from Jyothi Gas Mundakkayam, Kottayam Dt., vide customer. no.4143 in the name of V.J Chacko . My last delivery date is 25-9-09. Now the agency could not deliver the gas in time. They are telling that the company could not send the load in time, so that they are helpless.So You may kind me and enquire about their delivery and do the needful in favour of me.

I have a L.P.G connection from Jyothi Gas Mundakkayam, Kottayam Dt., vide customer. no.4143 in the name of V.J Chacko . My last delivery date is 25-9-09. Now the agency could not deliver the gas in time. They are telling that the company could not send the load in time, so that they are helpless.So You may kind me and enquire about their delivery and do the needful in favour of me.

Every time we are, hearing a pet dialog " your Gas is book only after 21st day of cylender delivery.when i am booked my cylender on 21st days (As on 8/01/10) the possition is that we are not able to get cylinder and forcefuly we have to use neighbour's cylinder. delivery system is in very worst & after booking they are not delivered gas to the customers on proper time. For Example I booked my no.as on 6/10/09 (Ord. No.2046, Custmer No. 17255 ) & they are deliverd the gas as on 20/10/09. If my cylender is cosume in 28 days how can i manage it please sugges & instruct the agency.

with Regards
Baijnath Panday

Every time we are, hearing a pet dialog " your Gas is book only after 21st day of cylender delivery.when i am booked my cylender on 21st days (As on 8/01/10) the possition is that we are not able to get cylinder and forcefuly we have to use neighbour's cylinder. delivery system is in very worst & after booking they are not delivered gas to the customers on proper time. For Example I booked my no.as on 6/10/09 (Ord. No.2046, Custmer No. 17255 with Divyansh Indane Indore. ) & they are deliverd the gas as on 20/10/09. If my cylender is cosume in 28 days how can i manage it please sugges & instruct the agency.

with Regards
Baijnath Panday

I have booked my cylender on 22 nd Jan`2009 vide my Gas No.8102 with Vasant Gas Service but delevery not given by the Agency till date 30/01/2009. Pl. instruct to agency to provide cylender in proper time .

Regards,
Mohan Kanwar

I have booked my cylender on 31/08/2010, booking No. 10602 vide my Gas No.B-28621 with Basant Gas Service Code No.[protected], Naini, Allahabad but delevery not given by the Agency till date 17/09/2010 Pl. instruct to agency to provide cylender in proper time .

Regards,
R.P. Sharma

i have booked my clinder on 19/01/2011 vide my gas no 18625 with bakson gas service my booking no 243 time 17.40 pm but today 29/01/2011 time 6.30 pm delevery not given by the agency . bakson gas is not pickup the phone .pl instruct to agency to provide cylender in proper time




regards
mukesh sharma son of
trilok chand sharma
new delhi

Hi,

Every time we are, hearing a pet dialog " your Gas is book only after 21st day of cylender delivery and when I booked my cylender on 21st days (As on 6/01/11) the possition is that we are not able to get cylinder and forcefuly we have to use neighbour's cylinder. The delivery system is in very worst & after booking they are not delivered gas to the customers on proper time. Enclosed here the details of my last two booking (via online) with delivery status. I think the agency is not considering any online booking in their records plesae get this checked.


Book Date Book No Source Name Caller ID Consumer No Delivery Date
06/01/11 10:23 17 WEB [protected][protected]/01/11
01/02/11 09:27 1 WEB [protected] 3268784 Note yet delivered

-oi9u0y98

Hi,


i have booked my cylender on (31.2.2011), but today the date is (2.3.2011) still now i didn't get my cylender and also my cylinder is over.i directly went to my dealer sri ma kirupa in chennai and i asked about why i didn't get the gas cylender after 30days of booking . They said still now your gas booking maturity date has NOT come .we wil try to send tomorrow.as Though i asked them to take the next booking because my cylender is over.But they are not ready to take the booking, they said after the cylender delivery only you can book.i fed up totally that day. i planned to cancel the agency, because all time i am facing the same problem. i bought one electric stove and went home. hole night i was not able to sleep because of this problem, and by 4 o clock i start searcing about the indane gas and i am sending the message.

Whenever we book the answer is u will get the cylinder after 21 days of cylinder dilivery.but they will deliver the cylender 20 days 25 days late after booking.then how the next booking is possible after 21 days of cylender dielivery.

MY COUSTOMER NO : 18833
GAS AGENCY : SRI MA KIRUPA GAS AGENCY
PLACE : ANNA NAGAR WEST EXTN, CHENNAI
MY TEL PH NO: 26530174
AGENCY NO : 26563350, 26562087

Regards,
suganya

all is due to black marketing

HELLO SIR,
1-ihave book for gas, aftre every bookig i got after 20 to 25 days dely
2-every delivary the gas cilynder has leackage. the delevary man says the every gas cylender has small likage.that is our to reaceve that leackage gas cylender.
3-i have booked on 14-3-11 for gas.today on 29-03-11 the delivary man a leakage cylender come with me.
that cash memo no 9694 & order no.9042 dt 27-3-11. i have not receved that cylender.
MY COUSTOMER NO : 17483
GAS AGENCY : SAMRADDHI GAS SERVICE
PLACE : 551, CIVIL LINES, RAI BARELI-229001
MY TEL PH NO: [protected]
TIN [protected]
AGENCY NO :[protected], 2202433

I am a customer of Lorik gas agency, Hardwaganj, Aligarh, U.P.I booked the gas on 8.4.11 and I am waiting for the delivery till now (9.5.11).Land line always remains inoperative.Typical tune without recieving the call causes the deduction of the balanced amount.He is alwyas reluctant for home delivery.I am old and pateint of brain haemmorage.My connection number is L2132.May I request you to look into the matter and arrange to deliver it at the earliest possible.Thanking You.
Yours
Dr.M.Arif Siddiqui
Wadi-e-Ismail
Dhorrah, Aligarh U.P.

Dear sir,
Our consumer number is 17148 in the name of Jagdish Wari R/o 9992/2, Street No.1, Sarai Rohilla, New Rohtak Road, New Delhi-5. Our Gas Supplier agent is Kay Aar Enterprises (R/O 8771/14, Shidipura, Karol Bagh, New Delhi-5). I did not book any gas refilling cylinder on[protected] but the message came on my mobile no [protected] that my gas cylinder was booked under the refill booking number[protected] and later on text message came on my aforesaid mobile number that against my refill booking 9451, cash memo 9447 gemerated and after that on[protected] again a text message came on my aforesaid mobile that cylinder had been delivered against my refill booking 9451 with cash memo 9447. Neither I booked the refill cylinder on[protected] and nor it was delivered to me on[protected]. It means either Kay Aar Enterprises or some other person from their side involved in this mischievousness. Kindly check it and take the necessary action against the person who had done this work. Moreover on[protected] again somebody booked the refill cylinder on my above said consumer number and the text message came on my aforesaid mobile that my refill cylinder had been booked under the booking No.[protected]. I did not book this refill cylinder also. I think somebody is booking these cylinder in our name and selling the cylinder in black. Kindly check it and take the necessary action against the culprit.

My consumer no. is T0596. I booked for a refill on 26th May 2011 with Indane Distributor "Mallick Brothers" whose tel. no. is[protected]. My booking no. is A12636. I get the information from "centralised gas booking centre" that cash memo no. 12636 against the said booking had already been made. I was also informed that the disributor had cleared delivery upto 4th June 2011. Strangely, no delivery was made to me, although the booking was made( on 26th May 2011 some 8 to 9 days before the cut off date mentioned to-day (24.6.2011) by the Centralised gas booking centre.
It is, perhaps, no use of talking about the redressal of the grivance particularly when there is no proper place to lodge a complain. The tel.no. provided by the said Centre seems to be a joke as I am not aware of a person ever getting the connection.

My consumer no. is 232006. I booked for a refill on 22nd July 2011 with Indane Distributor "Dumdum Cantonment Gas Supply, Gorabazar, Kolkata-28" whose tel. no. is[protected]. My booking no. is 224373. I get the information from "centralised gas booking centre" that cash memo no. 2525 against the said booking have already been made on 06.08.2011 Strangely, no delivery was made to me as on date(10.08.2011), although I have got a message on 09.08.2011 that the cylinder have been delivered against Cash Memo No.2525. Iam awaiting f your prompt action in this regard.

Sincerely Yours
K.Deogharia
Consumer No.232006
M.No.[protected]

i booked for refill on 6-1-2012 thru phone. booking ref no 311752. on[protected] was informed thru SMS that cash memo was generated, no 7962. on[protected] was informed cylinder has been delivered.
bUT I HAVE NOT RECEIVED ANY CYLINDER TILL NOW.

- Pratima Chatterjee
199, Block- A
Bangur Avenue
Calcutta - 700055
Ph - [protected]
Consumer no - 00025
Distributor -Chirantani Gas Agency

i booked for refill thru phone ref no[protected] but till the date 17-May-2012 cylinder not delivered

Manashwari Devi
C-10 Raju Park
Devli Road
Khanpur
New Delhi-110062
Mobile No [protected], [protected]
Consumer No- 04392
Distributor - Jagan Enterprises
36/1181, DDA Flats, Madangir,
New Delhi-110062

Gas booking centre does not pick up the phone
I am consumer being harassed by Indane dealer Guru Kripa agency in Vyapar Kendra Sushant Lok Phase-1 Gurgaon.

Its impossible to call up and register a request for gas supply with this agency as they dont attend their phones :
[protected] and[protected].

Its so inconvinient to bok gas through them.

Can some action be taken against them???

harassed customer
sanjay singh

LPG Gas — not supply of cylinder

cylinder booked on[protected] but supply not given even after repeated request[protected] to 02.02.2009

Indane LPG Gas — not supplied to gas

i have booked the gas on 26/3/2009 still the agency not supplied to me. today is 01/05/09) the agency is not giving proper reply regarding this. they are shouting sometimes. lot of complaints about them. we are facing very difficult. please take the action seriously. agencies names and details given below and my consumer no.P-1235

Pushpendra Gas Agencies
Rajendra Nagar SATNA 485001
phone no.[protected], 230117

dear sir,
i am booked on[protected], but they not issue cylinder, i ask more question they are not responsible answer, by sri ram gas agency, valparai, coimbatore dist.i think they sell pvt above 500, plz rectify my doubt

LPG Gas — Gas not supplied

My consumer no -31375
My gas agecy-Ajoy gas
I have booked gas on 13/08/09 and the agency said to supply after 21 days.
I enquired the same after 21 days (on 10/09/09) they said that the gas they brought it but nobody was there,and told me to supply next week( but no information slip was put.in my house)
Again I telephoned the agency on 19/09/09 and 22/09/09 they agreed to supply on 25/09/09 but still it is not supplied and today they said, will supply next week
So please do necessary instruction to the gas agencies to supply gas in proper time.

i have booked the gas on 16/12/2009 still the agency not supplied to me. today is 01/012/09) the agency is not giving proper reply regarding this. they are shouting sometimes. lot of complaints about them. we are facing very difficult. please take the action seriously. agencies names and details given below .
KHILADI GAS SERVICES AGENCIES
BEWAR MAINPURI (U.P.)
MY CONTACT NO.-[protected]
the action shoud be taken emidiatlly...

Indane LPG Gas — not supply of refill

my online refill booking on dt 19/12/009 agency delivered refill till dt 20/12/2009 but my booking not delivered my booking no. 1 & my conj.no. g280932

i requierd new lpg gas connection

lpg gas refill cylinder — cylinder not supplied

Already complained about the non- supply of LPG gas refill cylinder booked on 12-11-11 by ANBU gas agency but no response both from gas agency and IOC. My booking no is;286014 dated 12.11.11. My consumer no is: 6238. Pl. arrange to supply refill gas cylinder urgently as i have already exhausted two cylinders.

i booked my connection on[protected]. still to day i dident get any delivery at my home. i does always we have only one connection and total condodates are 14 in my family so the cylender does empty in only 20 day. since 10 day i goes daily to get the cylender then distributer say's come tomorrow and tomprrow agin say's thes words.they use abuse today me also. when i do phone at distributer office they does not pick my phone.help me !

.

consumer no. 02313

radheshyam jangid

neem ka thana sikar (rajasthan)-332713

dear sir,

It is very difficult to get gas refill after 15-20days after booking of gas request it should be on daily basis or max of 1 week you are requested to improve this facility for the satisfaction of consumer i am also writting to higher authorities to resolve this matter.

thkx

Yes, seems pretty true...

Yes, I agreed...

lindane — REFUSAL TO BOOK

MY CONNECTION NO IS 5374 AT PARAMVEER GAS SERVICE,RAMPURA PHUL DISTT BATHINDA PUNJAB. I TOOK REFILL ON 18/1/08.ON 25/1/08 I WENT TO BOOK REFILL BUT THEY REFUSED TO BOOK BEFORE 21 DAYS.IS THERE ANY CONDITION OF 21 DAYS.ACCORDING TO LETTER NO 7915A/DT 16/11/07 OD DFSC,BATHINDA THERE IS NO CONDITION OF THIS BUT FOOD DEPT DID NOT TAKE ANY STEP.
BHUSHAN GARG
[protected]

lindane — Refusing to book cylinder

My mobile number: [protected] (Tamil Nadu)
My Name: T. Charles Allwin

My self and my wife were badly harassed by the the Gas agency staff repeatedly to book cylinders. Customers are treated like Dogs. Service quality is going from bad to worse. We are running out of gas for cooking and facing serious problems.

Gas Agency name: Arthi Gas Agency, Trichy 23
Phone numbers:[protected] [protected]

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