Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir/ madam,
I am a regular custmor of of Indane LPG (domestic) from nagpur since last many years. This is to bring to the notiice of the offcials of the company that the agency/Distributor (VIMAL gas agency, Gokulpeth, Nagpur) do not allow the consumer to book the refill telephonically. Whereas, even after personal booking at the center agency personnals delays the delivery of refill many times by 15to 20 days. One always need to recall the agency for refill supply.
I had booked for a refill online whose no. is 9164 dated 4th sept and could not get delivery for the same even after 10 days of booking. i had to go there personally and request the agency personal for the refill.
I had handed over a formal application for this delayed supply to the agency officials at nagpur but it was simply received by the personnals of the agency with heavy heart and did nothing ovre that.
This request is to take these points to the officials of the Indane LPG comapny and to look in to the matter at the earliest. This behaviour of agency personnals is not comensurate with the reputed prestige of Indanne LPG Domestic Gas comapy.
Thanking you
in anticipation.
With regards
Mr. Rajesh Rangari
C/O Deepak Polewar, P.N. 41,
MHADA Colony, Near Friends Colony
Katol Road, Nagpur

I am a customer to Dr. AS Rao Nagar branch, Indane gas. They have two phone numbers to register for cylinder refill. They are[protected] &[protected]. I never get these numbers to reach them.
I request them to have more numbers based on their customer base.
Siva Prasad @ [protected]

Dear sir,

I am a registered consumer of indane gas having consumer number: 20082. The distributor is "Radharaman Gas Service", Tollygung, Kolkata, West Bengal. Today when I tried to install a new cylinder in my kitchen, I found that the vulve is not working properly and gas is leaking in an adequate amount.

When I tried to contact the agency provided emergency numbers no one responded to the call and most surprisingly the numbers listed in the Indian Oil official web site as emergency cell gave me same feedback - no response and switch off.

Is this called emergency service? Do the consumer pay to suffer ony? Is this all about our country?

I will definitely look for a feedback from your side.

Regards,
Basab
Kolkata. WB

sir
we have to state that all the time when we visit the pump tgheyn say the the normal petrol is not available pl buy our premium brand this happens third time in continuation in thei month when we asked the phone no of I O L MARKETING officer of the pump THE OWNER OF THE PUMP FLATELY REFUSED TO GIVE THE NO & THAT TOO IS NOT DISPLYED ANY WHERE AT THE PUMP PL LOOK UP IN THSI MATTER AND GIVE ME A REPLY

Dear Sir,

Myself samta suman, Senior Lecturer, NIET Greater NOida, Resident of C-499, Alpha-1, greater noida, is the consumer of indane gas agency kasna, greater noida, i want to inform you that i booked my gas on dated 20 september, 2009 but our refilled cyllinder has not been delivered till now. today is 12 oct' 2009. Lots of time i called to the kasna gas service, which is in alpha-II,greater noida, and everytime they assure us to send our refill tomorrow, but days were passed and we didnt recieved any refill till now....
kindly take action against the person, and please deliver our refill as soon as possible..
our order no is: - 13231


hope for ur kind cosideration,

thanx
samta suman
consumer no. K42233

Respected Sir/Mam,

My Name is Atul Kumar,Res. C-166, Avantika, Rohini- Sec-1 ,Delhi -85 , (My consumer no. is kg6895 , Kandhari Gas Agency,Rohini,sec-2)i have taken 3 times continued Leak cylinder from 12.09.09 to 12.10.09 from kandhari gas Agency ,Please take necessary action & Provide
Leak proof gas cylinder today.

Thanks & Regards

Atul Kumar
Cell No. [protected]

The Indian Oil Petrol Pump located at:

Near Hinjewadi Bridge,
Wakad, Pune-411027

They say that company has stopped normal petrol thats why they never have normal petrol. They have only extra premium petrol.

Indian Oil you are doing shame if this is so.

The petrol seems to be normal but pump owner selling it at price of extra premium and also they say they dont have normal petrol.

How can report i about this petrol pump/India Oil to gove authorities?

My gas connection is with M/s Arvind gas agency, Thiruvananthapuram and my consumer number is M4704
I have booked for gas cylinder replacement a few weeks ago and my booking number is 1076
I have been informed on 6-10-09 that the gas cylinder will be delivered on the next day
Since then I am witing and every day they will inform me that the gas will be delivered that day.
I am yet to receieve the gas cylinder and the agenecy is giving lame execuses
Kindly look into this matter

regards

1. Today 11th Oct at about 1.45 I went to fill in fuel at Vedanayagam Oil Company (302 / 256, Mettupalayam Road, Saibaba Colony, Coimbatore - 43).

2. After filling fuel, they denied to check air pressure.

3. When I approached the Manager he said, no power. Then no compressor. Then not enough power for the compressor etc, which was not good for me

4. When I asked for the complaint book, he dint give it to me immediately. I had to talk 5 mins to get access to the complaint book

5. I filled in the complaint Book Sl. No. 5. After filling, they forced me to change something I had written. I refused to change. They did not allow me to drop the complaint in the complaint box. When I insisted they physically stopped me from dropping the complaint

6. Please let me know what action is being taken for

(a) Not having Air Checking operational
(b) For not giving the complain book immediately
(c) For not physically stopping me from filing the complaint

[protected] is my mobile number

SIR

I HAD BOOKED GAS ON[protected]. AND TILL DATE MY BOOKED GAS CYLINDER HAS NOT BEEN NOT DELIVRED. THIS PROBLEM IS NOT ONLY WITH ME BUT WITH ALL OTHER CONSUMERS TOO.

MY CONSUMER DETAILS ARE AS FOLLOWS
NAME : HEERA SINGH YADAV
GAS AGENCY : PURVANCHAL GAS AGENCY, GHAZIPUR, UTTAR PRADESH
GAS AGENCY DISTRIBUTOR PHONE NUMBER : [protected], [protected], [protected], [protected]

PLEASE TAKE SOME IMMEDIATE ACTION OVER THAT AND INFORM ME TOO..

THANKING YOU

YOURS FAITHFULLY

HEERA SINGH YADAV

Dear All,

I shifted from Bokaro to Ranchi & transfered the gas from Bokaro to Ranchi(anand gas, ph. no.[protected], they asked Rs. 45(Mr. Rameshwar staff of gas agency) postal charges for confirmation of transfer from Bokaro. I already given the transfer order which was provided by my bokaro gas agency but they still asked Rs. 45 from me for reconfirmation from the Bokaro gas agency(samarjeet gas agency) I already given the same on 6th oct. 09 but they didn't given any receipt of the same & confrm visit after one week for transfer of the same. Is it the process of transfer of gas. Pl. confirm.If they took one week then how i make the food without gas, Pl. confirm. I also doubt they will provide me the gas after one week,

Regds,
Arjun Pd. Singh
[protected]

I am a consumer of Ravethy Gas Agency which is situated at Medavakkam, Chennai.( Their Phone Numbers are : [protected], [protected].)

My consumer number is : 6346.

The Agency people have been delaying on the distribution of cylinder to me. Even now, i have booked for the gas well in advance. The billed for the gas cylynder on[protected] but they have not delivered to me till now. Many times I spoke to the agency people regarding this. On 5-10-07, I spoke to them. They said that they will send on [protected]. They failed to send it. Again I spoke on[protected]. They told me that they will send on[protected]. Even today[protected] I have requested them to send a cylinder but they refused to send it. They told me that we will send it only by next week.

We will not respose your request. we will not send it today. We wont say when in next week we will send you. If you want change this company to some other , you can do it.
This is very harasement. They not even respond through phone.

They billed on[protected] but still they are having the cylider with them. I dont know why they are not giving delivery?

Are they using this cylinder in some other places by getting more money than the fixed amout of Rupees ?

Kindly take action on this cmplaint.

With Regards and Thanks

Dr.K.Thirusangu.

Dear Sir/Madam

I have booked one LPG Cylinder on 28th August'09 in my Indane Gas Agency (INDHAN GAS,Fauzidarypatty,Nagaon,Assam).But till this moment there is no delivery of my booked cylinder . I am staying with my family and facing very much trouble .
Please help me out.Nearly one and half month passed.But as per my knowledge they are delivering at certain places.

Thanks
Dipankar Bora
Nagaon,Assam
Consumer No
Phone No.[protected]

Sub: Compplain against Moon Light Gas Service, Distributor of Indane,
9/1 G.T Road, Tentul Tala, P.O Bhadreshwar, Dist. Hooghly, West Bengal.

Sir,

The the above Distributor of Domestic LPG is delivering cooking LP Gas cylinder this time on the delay of 23 days from the date of the booking. For the last one year I have to make frequent call to the office and it is only after more than 10 days from the date of delivery that we manage to get the LPG cylinder. Most of my family members are in Govt services and we are facing a lot of problem due to this irregular supply of cooking gas by the above supplier.

Surprisingly, in all the unlicenced Hotels,Dhabas,tea stalls and eateries the LPG are available for their purpose.

I am S Ravichandran Residing at Kanchipuram In No 2 C V Rajagopal street vishnu kanchi Kanchipuram Tamilnadu India Pincode 631503 I am a consumer in Indane Gas My Distributor is S R AGENCIES
Kanchipuram. My Consumer Number is 9680.
Every month For every refill I have been collected RS 330/- The billing Price is Rs 317.50 Something
For this excess collection I have made a complaint with My Distributor S R AGENCIES K anchipuram
They did not take any steps for this irregularity.
With in Two kilometers The distributor is collecting Rs 12.50 more than the Billing Price for every refill
Is it comes under the directions of Indian Oil Corporation
Please get me the justice and to protect this consumer from excess charging

S RAVICHANDRAN

I have booked gas on 21st September, 2009 by E-mail . They have also confirmed receipt of mail. Even after passing 3 weeks, I have not received the gas cylinder.

The telephone provided by the Jai Jawan gas service never works. My wife anf myself trying his telephone numbers for last 3 days desperately but the agency use to keep the telephone on hold.

Gas is a basic needs for cooking. After passing a long time if I don't reecive the gas you can understand my worries. You are requested to look in the matter.

Gas Agency: Jai Jawan Gas services, Rampal Chowk, Sector-7, Dwarka, New Delhi
E-mail:Jai Jawan Gas Service [[protected]@gmail.com]

1. Refer to my consumer no. 50136.

2. I transfered my connection with single cylender from new delhi to port blair in the month of Apr 09 vide my old consumer no. 21679. The moment I deposited my transfer voucher to Priya Indane at Portblair they took 01 month to provide me the single cyllender, regulator, and my connection papers.I applied for double cyllender and I have been told by Priya Indane that it will take six month to provide the same from date of allotment of connection.

3. On several request to priya indane I have been refilled my first empty cyllinder on 06 Aug 09. My cyllender again became empty on 12 Sep 09 and I made a call to priya indane to refil it . They told me that my refill is subject to availability of gas and the load is likely to come in one week and we will provide you the same. I kept waiting for the same and again I made a call to priya indane regarding my problem. I have been told that load is available and it will reach to you shortly.

4. Sir I would like to draw you kind attention about gas/ refil distribution system of priya indane. Usually as per the standerd distribution system of indane, a customer has to book a rifil/ gas, once his cylender becomes empty and the concerned gas agency delivers the refilled cyllender at his door steps because the delivery at door steps is customer's right as he is paying delivery charges with each refil. But in case of priya Indane inspite of booking for a refil he never delivers the same at door steps. The agency use to carry a big truck will all its load and visit the area. they use to book the cylinder on the spot and provide the refil to customers. If the customer is present at the resident he hardly comes to know about the ongoing refilling in his area as they come without informing any body in the area and finish off the procedure without intimating each individual customer. customers who somehow seen the distribution comes to the load point gets the refil rest all residents kept waiting at home. If the customer is not present at his resident he will have to wait till the next load to come in his area which usually takes one month otherwise he has to collect the refil from the godown.

5. In my case i kept waiting for my cylinder to refill till end of Sep 09 then i made a call to priya Indane. I Have been told that the load will arrive in my are in next 3 to 4 days and my refill shall be booked on the spot and I shall be provided the cyllender. I kept waiting till than. I visited Priya Indane on 07 Oct 09 and I asked my cylender. I have been told that delivery of gas has been done in my area on 03 oct 09. I was shocked. I kept waiting for so many days and I kept a track on the load and cylinder was not delivered at my residence. I enquired with my fellow resedent about the load on 03 oct 09 and no body seen the load on 03 oct 09 and about 25 person in my area whom I know very well said that they also are waiting for the load since last one week. finally I booked my refil on 07 sep 09 for delivery of gas vide my booking no. 616 dated 07 oct 09 and given a written complaint to Priya Indane. The staff at priya indane were not co operating in the matter. I asked the telephone no of the owner of the agency. They refuse to provede. I asked the mob no of the person who delivered the gas in my area they said he is out of station. i asked the status of my double cylender (DBC). They said it is under process but not shown me the waiting list no. or the estmated time of provisin of the same. I have been told that owner will come in the office at 1800 hrs then only I can meet him. I kept waiting till then and he didnt arrived at the agency. finally I have been told at 1830 hrs that he will not come today and he I can meet him on 08 october 09. Now you can emagine the embarassing situation, the inconvenience caused and the harashment which i am facing since last one month.

6. Here I would like to mention some points of concern and I would like to ask few quesion to Indane Gas Limited.

(a) Why there is such an irregular and non-systematic method of distribution is opted by priya indane?

(b) How a customer of priya indane shall come to know abt the arrival of refil load in his concerned area as they are not regular?

(c) Does the Priya Indane opted a method of announcement or displayed the issue program for the month at notice board in the area for distribution of refilled cylinder

(d) If a customer is not aware of the adject date of delivery of cylinder in his area how shall he present himself at the load point and then who shall be held responsible for this awareness?

(e) If a customer has not collected his refil from the load point then the supply of cylinder shall be ensured by whom?

(f) Inspite of paying delivery charges why the cylinderds are not being delivered at door steps and why it is always the customer who kept waiting and at last feels cheated by the Priya Indane and who shall establish a sence of responsibility for priya indane at Port Blair?

(g) Does Priya Indane has taken a prior Approval from the managment of Indane Gas Limited abt the modified distribution system of refilling and if it is so is there any written orders for the same?

(h) For how long a customer should wait for his double connection (DBC) and what has happended in my case/rquest for the same?

(i) Please jutify that how a customer should pull on with single cylinder and such an irregular supply system of refilled gas?

(j) Is the management of Indane Gaslimited is aware of all the matter and the inconvinience caused to the customer at portblair?

(k) Is there any autority who is having check on all the activity of priya indane at portblair? whom can we contact at portblair if such problem arises? If there is any authorise representative of Indane Gas Limited available at Port Blair please mention his address and contat no in Your Reply.

(7) In view of the above it is requested to initiate necessary action to resolve the issue and to help the mass residents in the area to get rid of the irresponsible behaviour of Priya indane which is causing lot of inconvinience and harrashment to the consumer.

(8) It is further requested that reply of all quiry and the action initiated in the matter may be sent to me in next 07 days to resolve the matter. I hope that you shall not compell me to take the matter to the consumer court and to produce me this letter and other corresponcence as an evidence.

(i request consumer complaint forum to look in to the matter and do justice with the case)

Thanking you in anticipation.


(Rajesh Kumar Pandey)
House No - 330/3
Ajay Bag, Minie Bay.
Port blair 744 101

Mob no. [protected]

I am a resident of K.R.Puram, Bangalore. Cauvery Indane Agency is the distributor for gas. My consumer number is 21411. Whenever delivery boy comes to my house for delivering the gas cylinder, he demands Rs. 15/- for delivery, otherwisw he threatens that either he won't deliver the cylinder or keep the cylinder on the middle of road and I would have to bring it to my house myself. His behaviour is very rude. Can you do something about it and inform me?
D.C.Bansal
#23, 1st. Cross, Satya Sai Baba Layout
Kodigehalii main road, K.R.Puram, Bangalore-560036

DEAR SIR,
DUE TO CLOSURE OF MAA BUDHI INDANE GAS ,AT ANGUL(ORSSA), I HAD TO TRANSFER MY GAS CONNECTION NO.1464 TO SNEHALATA INDANE GAS & SUBMITTED ALL THE COPY OF ALL DOCUMENTS AS DESIRED BY SNEHALATA INDANE GAS.THE NEW CUSTOMER NO ISSUED TO ME BY m/s SNEHALATA INDANE AGAINST MY CONNECTION IS 1958 & WHEN I RECEIVED MY FIRST CYLINDER, I NOTICE THAT MY NAME HAS WRONGLY RECORDED AS MAHMOOD ULHOQ INSTEAD OF MAHMADUL HOQUE CHOIUDHURY.IMMEDIATELY I HAD CONTACTED YOUR DEALER M/S SNEHALATA INDANE GAS FOR CORRECTION OF MY NAME AS PER THE DOCUMENTS SUBMITTED BY ME.BUT THEY HAVE DENIED FOR THE SAME.THEY HAD ADVISED ME TO APPLY FOR A FRESH CONNECTION.DUE TO THE INCORRECT SPELLING OF MY NAME IN THE RECORDS/DELIVERY SLIP ,THE DELIVERY MAN IS ALSO FACING PROBLEM DURING DELIVERY OF GAS CYLINDER.
UNDER THE ABOVE CIRCUMSTANCES I AM REQUESTING YOU TO KINDLY TAKE UP THE MATTER WITH YOUR DEALER M/S SNEHALATA INDANE GAS,ANGUL(ORISSA) FOR NECESSARY CORRECTION OF MY NAME AS PER THE DOCUMENT SUBMITTED BY ME AGANST MY CUSTOMER NO 1958.
HOPE YOR GOODSELF SHALL KINDLY TAKE CARE OF COMPLAINT & DO THE NEEDFUL ACCORDINGLY.
REGARDS,
YOURS TRULY
MAHMADUL HOQUE CHOUDHURY
POWER GRID CORPORATION OF INDIA LTD
AT-MATIASAHI,PO-HAKIMPADA
ANGUL,ORISSA,PIN-759143
MOB-[protected]

Dear Sir/Madam,
I have booked via automated booking and wished to confirm the booking as this is necessary to ensure that my request is being processed. However I am unable to contact the company via phone. I always get an automated message saying that the 'line is busy, please try after some time'
My customer ID is D0047521
I understand that due to numerous callers the response may be slow, however here i cannot even contact due to phone being perennially busy. RESPONSE IS NOT GUARANTEED.

All call centers/business centers use call waiting, where the customer is assured of contact after a waiting period (probably a long waiting period) Here due to absence of call waiting the consumer is not at all assured of contact. Please centralize customer care to all Indane DISTRIBUTORS in Bangalore, ensuring that the communication and service is smooth.
The details of Rashmi INDANE distributors are as below:
RASHMI INDANE Distributors, #23/4, Nayandahalli, Near Rajarajeshwari Nagar Arch, Mysore Road, Bangalore 560039. Phone[protected]/2699/3244/3262/3515/3255.

Hoping for your prompt and affirmative action.

thanks and regards
sreeram