Indian Oil Corporation [IOC] Complaints & Reviews

In spite of several reminders and follow up with local LPG dealer at Ghatsila Branch under Jamshedpur area not supplying the gas and harshing the public regularly. Please take up the matter seriously and do the needful.

Dear Sir,



I booked Indane gas through online booking[protected] on 18.07.09 at 11:11 am and my booking no was – 5.

On 29.07.09 I enquired my above booking no. at Chatterjeehat Gas Service[protected], Howrah, West Bengal and they denied my above booking as they didn’t receive any such online booking of Indane.

So they tried to book my refilling on 29.07.09 as a new booking.

They provided me a Customer Care Complain no. –[protected] and I talked with the concerned person and She intervened into this matter and resolved temporarily.

As a result I received the Gas on 30.08.09.

Again on 10.08.09 I booked on online booking[protected] vide Booking No. 6 at 10: 45 am

On 11.08.09 when I again enquired my booking No. 6 at Chatterjee Gas Service[protected] and they informed me that only on 20.08.09 onwards I can book my next refilling not before that. They also informed that online booking system ([protected]) is a faulty one..
So I have to wait for another 10 days for my next booking.

So my questing is that Indane is harassing me unnecessary. If your Online booking is not functioning properly why you are still continuing with it and as a customer I am facing the problem due to lack of coordination between Indan online booking and Chatterjee Gas Service., Howrah, West Bengal

I have complained online in http://webapp.indianoil.co.in and my docket no. is 11463

Please resolve my Problem immediately.

Regards

(Arunava Jana)
Ref Consumer No. : CG 11669
E. Mail id : [protected]@gmail.com

For last two day I am trying to book my LPG over telephone on the no provided by them[protected].I cant not go there physically because of my office timings. Yesterday for the whole day I tried several times found their number is always engaged. I have tried today also. Initially for few attempts I found it engaged. Then once I found it is ringing. It rang till the end but no body picked the call, there after I rang it back and found it to be engaged again. It is being pretty clear that this engaged tone is something intentional. They keep the receiver up so that no body can ring them. I cant understand that if they are not willing to take booking on phone then why they provide the number and why don't they declare their inability to the consumers. I don't know if this mail will result in any action. If somebody is going their physically ask my concern to them.

Today on 13 aug 2009 @ 19.26 hrs i went to M/s Kapur Auto Service Station (Indian Iol petrol Pump), Patparganj socity socity, Delhi-110092. for fuel filling in my bike worth of rs300 thru my citibank credit card, inspite of punching rs 300 thru my card their attendant filled for rs 100 only when i intervene he replied that he has mistakenly listen it to rs 300 as rs 100, while filling for balance money they drag my attention away and later i noticed that they had filled for lesser amount .i objected for this but nobody was ready to listen me there .this is very disappointing that customers are cheated on their utmost good faith, i request the concerned govering body to look into the matter and get justice to me . .

Hi,

Gas agency named Ravindra Gas Agency, Anayadi, Kollam is not supplying gas Cylinders on their sevice location at Bhararnikkavu, Kollam dist frequently and as a result consumeres are not able to fill the Gas Cylinders on time. We complained regarding this a lot but no initiative has taken yet.

So kindly requesting you to do the needful to make the service proper and effective.

I am a consumer of Indane Gas in Cuttack.The dealer is saying that we can only book cylinder after 15 days after the last cylinder.Then after the booking the gas will be delivered after 7 days.So it takes around 22 to 28 days to get a gas cylinder.I don't know whether the rules are made by the designated authorities or by the dealer himself.On top of that the delivery boys ask for extra money.If we refuse to pay then the delivery boy threatens to stop dispatch of cylinder.
In Cuttack these delivery boys sell gas cylinders to the consumers without legitimate connection by charging 150 to 170 extra
So the cylinders are freely available in the market for a ilegitimate consumer if one pays some extra money.Butthe real consumers have to suffer as he will get the cylinder as per the dealers wish.
The company sales person is also deaf to this kind of complain.
It seems that there is a nexus among the gas agencies to make our life miserable & by this earn some extra buck in the name of the gas crisis.

Dear,
I am the resident of Tamkuhi Road, Purani Bazar, Ward No. 3, P.O Seorahi, Distt. Kushi Nagar. There is a distributor named Neha Gas Services (Indane Distributor) who is not getting the positive response on supply of refills. I have booked for one refill before approx 20 days but the same is not being deliverred so for. They are not receiving the their phone also.
Therefore you are requested to do the needful.

Awaiting for your positive response.

Thanking You,
Sincerely your's
Birender Kumar Rauniyar
P.O. Seorahi, Distt. KushiNagar (U.P.)
Mobile No. [protected]
Telephone No.[protected]

Dear Sir,

I Mrs. Aparna Mallick R/o Plot no. 42/43, Ranaji Enclave Near Budh Bazar Road, Nangali Dairy, Nazafgarh -43
I have applied for new Connection on May Month & given the all documents with Registery Letter . Whenever i ask the person what happen abt my new connection .But Theses Agency is Always saying to me, we have posted the Letter in your Home.

Sir, we are still not gett any letter from GEMINI GAS AGENCY.
IN this month i.e.Aug. 09 whenever i have called in there, theses people are told me, Mam your paper has been misplaced from our Side.
Sir, Now tell me How these people are Lie .
Theses people are not posted my Letter to Postoffice as on dt.13.08.09.

Sir, why given the agency to this type of people, if they are not satisfied to the Customer then why these people are take to the delership.
& always they are think people are donkey or what ?

Its requested you that please take the necessary Action about that, otherwise i have complain to the Headoffice in this matter .

Because even though i can not recd any feedback from GEMINI Gas Agency. Nazafgarh .

So. kindly do the needful as soon as possible .
I am Waiting for your prompt reply so i can do anything.


With Best Regards

Aparna Mallick

Sir, I am resident of 1111/Urban Estate Phase-II, Jalandhar getting indane supply from M/s Ranbir Gas Service, Model Town Jalandhar having gas connection no. 9368. We are a working couple with offices outside jalandhar. Despite my request for delivery after 04.00 PM duly entered in their computer, I fail to get the refill intime(everymoth). Request on 03 instant is still awited. On enquiry yeterday I was told that it would be delivered on 12th instant but in vain. i am tired of maiking complaints with them.

sir,
plz cheque and kindly deliver filled gas cylinder timely your distributors deliver too late approx 50days later deliver first to second delive

I am Shubhajit Nandy, Employee of TATA Steel Jamshedpur, recently I had [censored]ed to Jamshedpur adn had applied for new Gas connection through AMBEY Indane ( Deosthan Shiv Mandir, stn road Burmamines) Ph-[protected]. - on 30.06.09. Yesterday after long wait I received my Post card after 45 days . I went to the office but they refused to issue me the gas saying I need to bring my original documents of Affidavit.Although during the time of registration I had submitted both originals & xerox but the orginal was returned to me saying that it was of no use. I simply cant understand when at that time my original copy was of no use how come without any prior information they are telling that they require the original. Moreover when I submitted my affidavit with 4 photos as per their instruction they said to that the manager is on leave you will get your connection tomorrow. My question is that, I have no objection in following the rules but for that why rules are not mentioned to us at the begining and why there is no substitute of authority so that we are not harrased. .

Transfer of gas connection
My gas connection was taken from Anushka Indane ; Nerul Station, Navi Mumbai when I was staying in Nerul .Post which we moved to Belapur and the gas was delivered there.I have moved to my own flat in Bhandup Neptune currently and had gone to Anushka to transfer my connection there.I was shocked to find that my gas connection has been surrendered by some unknown entity who has forged my signature and the owner tells us that he has apparently refunded the money to that person in December 2008 .

Both the gas cylinders and the gas book is with me.So how can someone know about my connection if the owner is not a part of the scam.Apparently the person also gave the origional papers to Anushka .This can only happen if someone from the agency has made false papers in our name to help in the scam and take our deposit money.Hence the owner has to be a part of this scam to take our money from Indian oil and is not helping out.

I have gone to Anushka today and shown my credentials as Rajiv Banarji to the owner and demanded explaination .He is pretentding no knowledge of what has happened.There is some scam running there.We want to transfer our connection from Anushka and seek justice as consumers.

Kindly advise and help us .Our connection number is AI 181; in name of Rajiv Banarji.Address for booking was 83 Atomica Housing Society ;Nandanvan, Nerul

How can a gas agency cheat somebody like this.No one other than this gas agency knows about our connection. The fact is also that we had two cylinders and someone made forged papers in our name.This can only happen if the agency is party to entire transaction .We checked today and found my signature was forged by someone.KINDLY HELP US URGENTLY.

We want to put the gas agency straight as he thinks he can do whatever he wants and there is no one in Indane gas who can get us justice and money refund for us .We are very sure he has pocketed our deposit money and is finding excuses not to refund us.

Kindly mail us so that we can share our contacts over mail for a discussion.This is extremely important because we seek justice as consumers and hope someone can help us .

Thanks & Regards,
Rajiv Banarji

Sir
I have registered for gas cylinder(New connection), but even after 2 months of registration they are unable to supply cylinder and forcing for procurement of gas stove from dealea itself, otherwise showing reluctancy to allote new connection and harrishing customer.

dealer name & address :
Mr. Sudhir kumar
SDO road, hajipur
Bihar

Poor response from Bijnor Gas Agency, Vira complex, Opp Muncipal office, Bijnor

Dear Sir,

I'm a LPG consumer with M/S Bijnor Gas Agency, Bijnor Consumer no is 17287.I had booked the Gas since last month on date 10/07/2009 but till date I have not receivied the Refilled Gas cylinder.When I went to the agency to enquire about it, they again book the consumer no in another slip.

Everytime we have to go to Agency for Enquiry atleast 10-15 times after cylinder booking after one month booking.This was the very much poor service from Agency but no one give importance about it.Pl request you to give solution.

Regard

Satpathy

Ref:Cust.No.12198.

Dear sir,

With out booking the gas, supplyer coming to house showing the bill on my name for delivary the gas,
same thing was happend lost two months back, i made a call to distributor same thing informed to them,
in my house i am the only person booking the gas from the connection onwards.after a week or ten days
when i am booking for gas, they are replying that you...

i am C.P.SINGHANIA . I have purchased a gas connection from Saroj Gas Agency, Near Mohata Wadi, Shreeram Ward, Chandrapur (Phone No[protected],[protected],[protected]. He raised every bills correctly but when i transfered my connection from chandrapur to Century Cement Employee"s Consumer Co-Operative Store ltd Baikunth he made transfer voucher in name of my father Mr.Anand hari Singhania so due to this mistake my gas connection is not transfered till date...


C.P.Singhania
[protected]
IOC No.194439
SV.NO-[protected] DT-17.04.08

bhubaneshwar gas has 2 landline but one line remains off all the time and both the numbers are not available in the afternoon though working hours is till 5pm.this reduces the effective booking time.perhaps the number of consumers on its role is too much and should be hived off to a different supplier.it has happened that docket no. of booking issued by them has been dishonoured....

I made a complaint yesterday vide registration no: 11315 regarding supply of new gas connection by your distributor FUEL CENTRE, Belgharia, Kolkata 700056. Based on my booking, the distributor informed me that I will be provided with new connection. While I told them that I am already having oven and I do not require oven and only require regulator and cylinder, they told that I have to produce the voucher for my oven then they will inspect the oven before providing me the new connection.

I would therefore request you to let me know whether it is mandatory for a consumer to purchase oven from the distributor and or the distributor will inspect the oven before new connection. For your information, the oven supplied by the distributor may be broken or damaged within few days and I have to purchase a new oven. In that case, what will be the distributor's role ? Whether they will further inspect the oven. So far I know the company's role is seizes for cylinder and regulator and not for the oven.

I need your clarirfication and advice in this regard as I am pressuring by the distributor indirectly to buy oven from them. This is not the new. This is the practice of this distributor for a long time. I met thrice to the distributor but in vain. I hope that you will inform me through email and or over phone immediately to enable me to take further action in this regard. Your necessary advice to the distributor is solicited.

Thanks and regards,

Debasish Chanda
5/1/3 Jatindas Nagar
Belgharia, Kolkata 700056
Mobile :[protected]

I AM ANITHA.K AND MY CONSUMER NUMBER IS 7349.SHANKAR GAS AGENCIES 28/648L COYENCO CENTRE CHEVAYOOR CALICUT IS NOT SUPPLYING GAS CYLINDERS IN TIME.I HAVE BOOKED GAS ON 1/7/2009 AND EVEN AFTER 36 DAYS CYLINDER IS NOT DELIVERED. I AM REQUESTING YOU TO TAKE STEPS IN THIS MATTER IMMEDIATELY.

Dear Sir

I am transfered from Kaiga (Karnataka) to bhubaneswar and now residing at Nayapalli area in Bhubaneswar. On my transfer from Kaiga I had surendered my Indane gas cylinder with regulator at Kaiga and subsequently submited the document for issue of connection under transfer case at Bhubaneswar ( ALKA agency at Unit -2, market building area, Bhubaneswar, orissa.) For last 6 months I am following up with ALKA agency for issue of connection but till date not able to receive the connection. Every time some pleas are maid by the agency for non issue of connection like nonavailability of gas regulator, office stationary etc for which the customer is no way to be harased. Due to non issue of gas cylinder since last 6 months I am facing lots of problem.

Kindly look into the matter and give necessary instructions to ALKA gas agency to expedite the issue.

Regards

OMKAR NATH PADHY
NAYAPALLI
BHUBANESWAR
ORISSA
Cell - [protected] / [protected]