Indian Oil Corporation [IOC] Complaints & Reviews

To,



The Area Manager,



L.P.G Indane Gas Service,

U.P State Office, Zone I I

E-8, Sector 1, Noida



Dear Sir,

I am the the consumer ( No- 14552) of Meerut Gas(L.P.G) Agency, Ghantaghar, Meerut City-U.P.

Today i went to the above said agency for booking a refill, the authority did not book the same and

told me that it will book after 21 days(Twentyone days).I said to them please give me this statement

in written form, they shouted on me and said to me "Ke akhbaar may say padkar chalay aatay hai k

book kar lo jaisay baap ka raj ho". Here i wish to bring in your kind notice that an R.T.I news regarding

the supply of L.P.G gas which was publish in Dainik Jagran dated 1-6-09 page no 7. According to this news

there are no such kind of compulsion of refill booking after 21 days.

They told me that "Gas tau ikkis din k he baad book hogi, tumsay jo hota ho karo lo". They were laughing

and taunting " salay in akhbaar walo k to maa ke... .ja yaar ja oonhonay chaap kar hamari maar le

tu bhi maar lay agar tayray baski ho"After that i contacted Mr Rana on his mobile no-[protected], and surprised

when Mr Rana confirmed the statements of Gas Agency's authorities.


Sir, kindly let me know now who am i ? I am totaly diappointed and pray and crying for help and justice.

I with my full hope that you will help me and learn a lesson to such kind of public servant.



With Heavy Heart

Ashok Kumar Jain

B-79 / 1, Jain Nagar Market

Jain Nagar Meerut City -2(U.P)

[protected]

[protected]

lo










Reply Forward

hello sir,
my name is dilipsinh bapusaheb sawant and my demat a/c no. is 30313252 and clint no.30313243 .I do not receive my account statement . so i request to you please mail my demate account statement on my new email id : [protected]@rediffmail.com.urgently.

Hi

I am an Indage gas customer with Namrata Gas Agency in Kukatpally, Hyderabad. Whenever we call the phone numbers given the bill, the phones are always engaged from morning till evening and when I personally went to book for refill, the receiver was kept aside purposefully to avoid the calls. When i enquired regarding receiver, they were telling some stories. This is very inconvenient to go every time to the agency to book the refill. The receivers are always kept aside.

Sir,

Last month, I had booked a cyllinder with H.N Gas Service jodhpur rajasthan. My consumer number is 27575. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had used filthy language against me. I request you to please steps some action against H.N gas service.
They also told in future we not book your cylindor.

I have a felling that this is only to encourage black marketing of cylindor(because our bokked cylindor thay give any other person, not enquare about customer ID. )

I am using indane gas with the consumer no. PTT 1488 .Gas agency name is M/s PRAKASH GAS SERVICES, 'INDANE DISTRIBUTERS' main road, Telibandha, Raipur, chhattisgarh.
land phone nos of this distributer for booking are 0771/2423456 & 2429123. these phone nos are found engaged every time since last one month, resulting i am unable to book the cyclender. i am a sick lady living with my son his office timings are 8am to 7 pm. so at that time when he go to agency, it is closed. so i have to book the cylender over the phone only.but gas agency not lifting the phone & cheating the consumer. so please take the necessary action on it at the earliest .

Sub: Irresponsible attitude of Indane gas distributer Surya gas agencies, Vaduthala, Kochi.
Ref. customer no:27643
The service of the distributer sited in reference is abolutelutely irresponsible since the beginning.
Once when the deelership was temporarily transferred to M/S super gas agencies Pottakuzhi.
We could get promr service in booking and delivery of gas cylinders.
Again when it was shifted to...

PHAGWARA GAS SERVICE, PHAGWARA; INVALID INDANE DEALER DISTRIBUTION DOCUMENT

AGENCY RUNNING FROM LAST 21 YEARS; NO ONE TO CHECK
Honourable Sir/ Madam,
In response to my RTI application I got a reply from the Public Information officer, Indian oil Corporation Ltd, Marketing Division, Chandigarh. The PIO himself admit that the Distributorship agreement (15 Pages) made by Indian Oil Corporation and Phagwara Gas Service, Industrial Area, Phagwara has not been signed by any authority and there is no seal on the agreement. Though it is valid document and the said Indane dealer is running its agency from the last 21 years i.e. from 30th Sep 1982. Kindly look in to the following point.
Point:

The PIO has not sent the actual copy of the distributorship agreement (15 pages) does not contain name of the person signing the agreement on behalf of the public authority; the copy as sent to me has having no signature on every page and has no seal in the agreement. Hence it seems to be fake document.
Response:

On the basis of available copy of the Agreement in our record, we stnd by the authenticity of the photocopy of the Agreement sent to you. You are welcome to compare/verify the same with the copy available in our records on any working day.



2009/5/30 rajneesh madhok <[protected]@bsnl.in>

Indian Oil Corporation Limited,

(Marketing Division)

PUNJAB STATE OFFICE, ,

IndianOil Bhawan, Plot No. 3-A, Madhya Marg,

Sector 19-A, Chandigarh-160 019

Tel: 2775510, 2783528 Fax: 2549069

Marketing Division :


[protected][protected][protected][protected]

REGD/AD

REF NO. PSO/LPG/RTI DATED: 28.05.2009

Mr. Rajneesh Madhok

B-xxx/63, Nehru nagar, St. No. 2,

Railway Road,

Phagwara-144401

Punjab.

Sub:- RTI Appeal with CIC- Rajneesh Madhok


This has reference to our copy of complaint to CIC, New Delhi dated nil regarding decision no. 3921/IC(A)/2009, F.No.. CIC/MA/A/2009/000243 dated 27.04.2009 forwarded to us by Supdt Post Office, Kapurthala vide their ref No. L-2/RTI Act/01/2009 dated 12.05.09 and received in my office on 18.05.09. The point wise response is provided as under:-



Point:

PIO replied in 46 pages in place of 51 page as calculated before CIC for which the order has been issued by CIC.
Response:

As per our records, the under mentioned reports contain only 46 pages and the same has been provided to you.

Item
No. of Pages


Inspection report dated 12.11.08
6



Distributorship agreement
15



Regular inspection datd 04.10.08
6------



Regular inspection dated 07.08.08
6------
---= 20 pages


Regular inspection dated 28.05.08
8------



LPG Control order 2000
5



Total
46






You are welcome to inspect all the above documents in our office on any date and time of convenience to verify that nothing has been withheld from you. The matter o[censored]r asking for charges per page was disposed of by CIC by directing us to provide the information free of cost. Accordingly the information, which actually comprises 46 pages, had been sent to you. Possibly, there was error in counting the pages initially. However inspection report dated 12.11.08 comprising 6 jpages which were stated to be illegible by you, are being re-sent.

Point:

The IOCL has not sent the copies to our Q.2.
Response:

The information desired by you is contained in Section 3 of the Order LPG (Regulation of supply and distribution) order 2000 which has already been provided to you with reference to your Query no. 1(g).

Point:

The photocopies sent by PIO dated 12.11.08 regarding last inspection report contains 6 pages is hardly visible. One cannot read the content. Page No. 1 to 6.
Response:

As already stated at Sl. No. 1 above, copies of 6 pages of inspection report dated 12.11.08 are again attached.

Point:

Copy of MOP & NG order contains five pages last our pages 2, 3, 4, 5 are unconcerned and misleading replies. Sir page numbers 44, 45, 46 and 47 has been given by me. IOCL has mentioned page NO> 2, 3, 4, 5.
Response:

The issue raised is not clear. However, based on what can be surmised from it, we will like to clarify that copy of LPG (Regulation of supply and distribution) order, 2000 provided to you was copy downloaded by us from the website http://admis.hp.nic.in/ehimapurti/pdfs/lpg2000.pd[censored]p to schedule II of the order. A published copy of the order has been purchased by us from the market and is forwarded herewith. By comparing what we have sent to you earlier with the contents of the published copy sent now, you will find that nothing of any substance has been withheld from you. The said order is relevant and applicable to the information sought against Q2 of your RTI application.



Point:

The PIO has not sent the actual copy of the distributorship agreement (15 pages) does not contain name of the person signing the agreement on behalf of the public authority; the copy as sent to me has having no signature on every page and has no seal in the agreement. Hence it seems to be fake document.
Response:

On the basis of available copy of the Agreement in our record, we stnd by the authenticity of the photocopy of the Agreement sent to you. You are welcome to compare/verify the same with the copy available in our records on any working day.



Point:

The applicant was forced to file his appeal before the commission and had to suffer a monetary loss of Rs. 10, 000/- for attending the hearing at New Delhi.
Response:

The issue stands disposed by the order of Honourable CIC vide decision No. 3291/IC(A)2009 F.No. CIC/MA/A/2009/000243 dated 27th April, 2009.



Made & Signed on 28th day of May, 09

At Chandigarh



Sd/-

(R K Arora)

GM PSO-Cum_PIO, Punjab State Office,

Chandigarh

CC: The Central Information Commissioner Bhikaji Cama Place, New Delhi-110066

He has attached 6 copies of inspection report.
A book The Gas Cylinders Rules, 2004
Regd Office: G-9, Ali Yavar Jang Marg, Bandra (East) Mumbai-400051

RAJNEESH MADHOK,
B-XXX/63, NEHRU NAGAR, ST. NO. 2,
RAILWAY ROAD,
PHAGWARA-144401 (PB)
PH:[protected]o), 268210 (r),[protected]
TELE-FAX:[protected], E-MAIL: [protected]@yahoo.com

I P.R.Narayana, am husband of T.N.Anuradha, holder of connection no.DG6027. It is with Dwarka Indane service.TIN no.[protected]. Address-K-1/4, Rajapuri opp.sec-5, Dwarka, New Delhi-59.Tel no.25343187, 25343457. I had booked a cylinder on 22/05/09 telephonically. They refused to give the booking number..and said the cylinder would be delivered in two working days. Even after 5 days it was not delivered. Repeated reminders elicited the same stock reply that it would be delivered within 1 day.On the telephone the staff were not only abrupt but also rude.

Finally, I was compelled to go to their office. At their office they were again rude and dismissive.They insisted that i had no right to go personally as all matters are only dealt on phone.

The behaviour and dishonest attitude of the staff at DWARKA INDANE GAS SERVICE is unworthy of decent human beings Strict action must be taken against errant staff.

In Bhubaneswar Alka gas is the agency whic distributes Indane Gas in thecity. Despite several compalints to the agency head booking a gaas cylinder at Alka is a nightmare. The telephone is always busy and just when U al last get thru nobody picks the reciever. Its terribly frustrating as this is the situation I and others have been experiancing for te past 13 years. Time someone moves or someone may get hurt.

Dear Sir

I have booked for supply of gas on 18.5.2009. Till date their agency VIZ. Kisor Gas service, Prince Anwar Shah Road, Kolkata 700095 has not supplied the gas, I am at a great difficulty for so much delay. Can Indian Oil do something?
My consumer No is 521336. Niranjan Das

Thanks

Sir,

I am S.Karthik form Salem, Tamil Nadu. My nearest Indane gas agency is ANNAI GAS AGENCY, Meyyanoor, Opp Sri Gogulam Hospital, Salem -636009

As Per Tamil Nadu government GO Letter dated . This is for Don't force the Ration Card for New gas connection.

But Still Indian Oil Crop ( INDANE) is asking Ration card for New connection. Still they are not folloing the government rules.

I need the rules of IOC about the New gas connection in Tamil Nadu.

Regards,
S.Karthik

I am writing this mail with respect to a malpractice which I have observed at Indian Oil Petrol Pump outlet in Pune.This is specifically related to a Petrol Pump situated at Nagar Road, Vadgaon Shery, D’Malio petrol pump. The salesman at the Petrol Pump follow this practice : Let say the man before you has filled up petrol worth 20 Rs . Then when you come to fill the petrol, he will ask you how much petrol you want . You would say 100 Rs. Then the guy who is collecting money will take the money from you and will try to divert your attention by asking you whether you want oil with petrol or whether you want speed or whether you have 100 Rs change etc.Till that time the other guy will start filling the petrol without resetting the machine to zero.Many times the machine will be set to zero but while filling the petrol they will divert your attention and fill the petrol only for 80 Rs if you asked for 100 Rs. This is mostly happening when ladies are filling up petrol there. They wont be showing you the meter which counts the petrol filled in, rather they will show you the meter where they entered how much petrol was to be filled. Me and my friends have noticed this several times.I thought it would be nice to share this with you..I would request the people not to fill petrol in such pumps and also ask other people not to do so. Once I was alone and went to fill petrol at this place. I see this fact in front and told them, but they speech arrogantly and Gathered Mob around me. I had no option to keep quite and leave the place because some of them have started to make some unhealthy environment. I want you to think on this.
Thanks
VNP

Dear Sir

i am LPG consumer with Saravana Gas Agency, perugalathur

As per Indane Gas LPG Price for 14.2 Kg Cylinder should be 315 Rs/-
But we people use to pay 350 to 380 because
refilling prices is 315 and delivery prices is 50 to 60 Rs/-
as per IOC delivery should be free at delear cost

i complaints about this issue to saravana gas agency.but people who are working in saravana gas agency not even listen to my complaints and they says strictly LPG price will be as per our fixed rate what ever price we fix consumer has to pay and where ever you wish to complaint you can complaint

If this loot could not be stop i think nobody is resoponsible and the public of india is still slaved by a few people.

If required any proof you can send me E-mail [protected]@gmailcom
I am there to support every time

My humble request to you, please take the necessary action in this regard so that consumer harassment will be stopped.

Rgds
Habib Hussain

Dear Sir,

We have two connections for cooking gas at home. Every time we need to book for refill cylinders, my mother has a very hard time calling up the distibutor/vendor, Rajasthan Rajya Krai Vikrai Sangh, on Bhawani Singh Road, Jaipur (They don't respond). Their Tel. Nos. are:[protected], 2740203. There are times when we have to send our man to the above address only to book for gas! Then we end up waiting for the delivery. Again, we send the man to inquire about the delay. It is quite frustrating and irritating. Our gas cards are as follows:-

1) Mr. P. K. Sethi Customer No. S 22858 SV No. 171407

2) Mr. Anil Sethi Customer No. S 30489 SV No. 1950218

I would be obliged if you kindly saw into the matter and pulled them up to ensure an efficient working/supply. Thank You

I have Indane gas connection (Consumer No. 17451) with two cylinders. I have shifted this connection from our home town Nilambur. Now I am staying here in a rented home in Kazhakoottam with my wife. We are using this connection in Kazhakoottam since July 2006. Last year when my wife went back to my home town for delivery, I was staying alone in my home and thus my gas consumption was comparatively very low. Last month, when I contacted Gas dealer (Guhan Gas Agencies Kazhakootttam) for new cylinder they told me my connection was deactivated as I never booked cylinder for 8 months and they asked me to bring voucher to activate my connection. Next day when I went up there with voucher, they asked me to bring an application form and photo copy of voucher. Again when I contacted them with voucher copy and application, they are telling that they need ID proof, Ration card etc. They are purposefully harassing me and taking my time although they know that I am an employee of Technopark and I don’t have enough time. They are not considering my worries and it seems they are not at all interested. Can you please guide me how I should approach the dealer to re-activate my connection and book for a cylinder?.

Dear Sirs,

I would like to bring to your notice that since last 1 year, we are recieving the refilled INDANE LPG Cylinder only after 40 days of booking. I don't know whether the availability of gas / shortage is still continueing or not !!...

Our Consumer No is 26845 with Santhosh Gas, Companypady Bus stop, Viyyoor, Trichur Tel. 2322772/2322992.

We suspect there is some delay in delivery.

We would be highly appreciated if you could make necessary arrangements for early delivery of Indane LPG refilled cylinders.

Regards,


Ramachandran

Car in a Tank offer closed on 30th April, 2009 it is such a long time to declare result of a lucky draw. IOCL must have to declare the same at earliest. If possible please provide me the date or list of winners.

Sir/Madam,

Iam an Indane customer at Aloor, Thrissur, Kerala.My cust ID is 2851. I have been associated with TRUELIGHT INDANE SERVICES, XII / 548 B, ALOOR, THRISSUR KERALA, PIN 680683 (Ph no. 2727929, 3091982 )

I have booked for a gas cylinder on 21/3/2009 and they gave booking no as 2864 .But till date(27/5/2009 that is 2 months delay!! ), they haven't supplied the gas cylinder to home. During this period, we called the agency more than 10 times.They told that they will supply it in 1 week.but they haven't supplied it till now.Sometimes, for hours, they will not pick the phone. please do an immediate action .This is the state of all consumers here.Hoping for a quick action.

Yours faithfully,
E N Ravirajan

The Indian Oil Petrol bunk on 100 feet road BTM 1st Stage, Bangalore. "GuruKrupa Auto Service". While i was filling Petrol on my bike for Rs.300 today. i was watching the service boy hardly in his early teens put upto Rs.215 worth of fuel (i had given my card earlier). The cash collector distracted me during that time and asking me if my credit card needed a PIN number when i just turned to answer him No and back the Fuel meter indicated Rs.300 and the liter Meter did not have anything. when i questioned the boy he slipped away and the cash collector came to me when i questioned him he said it was tripped . There is a button which indicates the previous transaction i think its P4. it read 215.35 and then after a argunment i got another Rs.85 worth of petrol. How do i get them not to do it again ? is this forum for real or its just for pacification for customers. I do not want them to repeat it again to any one else. This is not only a matter of fraud this is daylight robbery.

I had been sold Xtra Rewards card as a promotional camp organized at Indian Oil Petrol Pump (M/s Super Auto Centre, Sriniwaspuri, New Delhi). This card was supposed to give me reward points on purchase of fuel from any Indian Oil Petrol Pumps all over the country. Since the day I have purchased the card I have tried using the card at about 5-6 pumps in Delhi and one in Noida but the usual reply from the pump employees is that the card machine is either not installed or not in proper working condition; and they suggest that I obtain a receipt from them and then get the points credited at my next fill and where the machine is working. The whole idea using the card hence becomes cumbersome and I request to reimburse the card. Thanking the authorities in anticipation.