Indian Oil Corporation [IOC] Complaints & Reviews

sir,
one month baqck i rcvd a notice from a indane represntative stating that
on demand of INDIAN OIL CORPORATION there is a mandatory inspection is going on
and we have to recive a inspection paper by paying a sum of rs 40
the guy who came here with this notice is compelling us to do the service for the gas stove
and the gas tube also need to replace
according to this notice this inspection will conduct once in two years
this rule will be effectve from 2008 dec

pls let me know wherther any mandatory inspection sceme is going .

Note : pls find the attached notice we recived

rgds
shihab s hameed

NOT PICKING PHONE FOR BOOKING
ACCEPT BOOKING FOR REFILL OF DOMESTIC GAS CYLINDER AFTER EXPIRY OF 25 DAYS
NOT MAINTAINING WAITING LIST
BILLING ON THE BOOKING DATE
GETTING REFILLED CYLINDER AFTER 40 TO 55 DAYS
HAVE TO WAIT FOR MORE THAN 15 DAYS AFTER BOOKING ON EXPIRY OF 25 DAYS OF PREVIOUS REFILLING.
SALE OF CYLINDER ON HIGH RATE TO UNAUTHORISED PERSONS, TEA SHOPS, HOTEL, ETC

I visited the 'Indian Oil' Petrol Pump (Gas station) on 03-March-2009 at 09:30 AM to fill petrol and also for 'pollution checking'. The petrol of Rs. 1300/- was filled in my Maruti Wagon R that too twice - first time I was told that by mistake it was filled for Rs. 200 and then Rs. 1100 more. Then I took the car to your pollution checkingcentre and the same was done. After that within 50 KM my petrol became 1/4th which would give an avarage of appx. 250 KM/full tank and my car's avarage is 520KM/full tank.
gain I visited the petrol pump today (04-March-2009)morning to take the clarifications and the employees were very rude and then I took the mob no. of the incharge - Mr. Rajesh and when i called him and asked for clarifications he disconnected my call and also not picking up the call henceforth.

If this is the kind of service and complaint management you have then you better shut off the business. As I have contacts in the press as well - if I do not get a positive response within 24 hrs I am going to escalate the issue to the press and police. Thanks.

Papiya
Mob : [protected]

Hi,

My consumer number is 21934. From last couple of months, even I am suffering from same. This guy doesnt deliver gas on time and infact sometimes it takes more than a month for same. Couple somebody tell me, where to login a complaint for this K.K Indane, Iblur agency . I am realll fedup with this person.
Request you to please let me know where to login such complaints.

Gunjan Dublish

Frequently changing their rules and regulations.It has to be informed to all consumers.How many days takes time to supply the cylinder after booking a refill.What are the rules to name change . Distributors are cheating the customers.They are not supplying the gas in proper time.For that IOC should order the distributors to issue the cylinder in free of cost if they do not supply in proper time.9bf

3.3.2009

Dear Sir,

I am the person Customer of Mambalam T.U.C.S for Indane GAS Cylinder, I have only Single cylinder, I asked so many times to the Branch officials for 2nd cylinder they won't book for 2nd cylinder. at the same time renewal of filled cylinder al so taken for delivery more than 12 days, how I cook in house?

Branch people are simply says Load has not come, why? what is the problem Now? beacuse I booked on 20.02.2009 till the date I have not received cylinder, and I went and asked so many times directly to office but no respnse.

I request you to consider my complaint and direct to them to issue 2nd Cylinder for me.

Thanking you,

M.ANBU
Customer Number: TSV 7153.

From: March 3, 2009

Vishwanath Agarwal

Bangalore – 560 027

Cell:[protected]



To,



M/s Madhu Agencies

Indane Gas Distributor

Shantinagar,

Bangalore.



Dear Sir,



Ref: Consumer No. 34981



With reference to the above I write to inform you that I am not getting door delivery. You peson Shekar harassing us to pay extra for door delivery and today while delivery of cylinder he demanded for Xerox copy of passbook. But my wife was only at that time and she cannot able to bring Xerox at that time. But he pressured her that Xerox is compulsory, she convinced him to give Xerox at next time, but he did not accept the same. And hence it forced me to go home from my office to get the Xerox. At the same time he left the cylinder downside my home and demanded extra money for 2nd floor delivery.



If only ladies at home, Indane people do like this (Customer Service), what can the customer can do? Hence you are requested take appropriate action against him and avoid such mistakes in future.



Thanking you,



Regards/ Vishwanath Agarwal





CC Regional Office

Indane

Bangalore

Dear Sir,
consumer no. is 9473

M/s Sai Sewa the distributor of Indane gas at Vasant Kunj, New Delhi is rarely provide telephonic booking service to its consumer.You will find most of the time the telephones are either engaged or not attended. Is it necessary to go again again to the agency to show our face to them.

Telephone Nos. of M/s Chirag are[protected], 26134492

How many cylinders are being supplied per day by Indane office?How many cylinders are delivered by Distributors per day?How many days it takes to supply to the Customer after booking the refill?

Ive applied for a new gas connection in the mid of jan, waited for more than 45 days to get the registered post.Then i was informed to complete the notry formalities, after all the formalities, they said that there is no stock for regulators and i need to wait for another 2 weeks, it getting beyond the limit. The working who are working there are totally irresponible and rude.

Its a third party service center in Chennai

SHOBA GAS AGENCIY, Nungambakkam.It totally sucks...

Dear Sir


Pls help for New connection- Santosh Tiwari

I have shifted to Rishra hooghly in Aug, 2008 and from September 2008 I am follwoing up with Rishra Cooking Centre office for new gas connection but unable to receive any satisfactory reply.

Whenever I am visitng, I am receviing the reply to come after some 10-15 days or after Durga Puja, after Deepawali, After Christmas, After New year, 1st week of Feb, 3RD week of Feb '09 etc.

Today when I called[protected], 26721566 they are asking to come after 20th March 09.

I am feeling totally harrassed as a consumer. I have full KYC docs, i.e Notarised rent Deed and Pan Card.

Need your support. Please help

SANTOSH
[protected]

Dear Sir,

I have got one connection of LPG Gas cylinder and on the existing one I requested the Urvashi Enterprise, Indane Gas Distributor, Sushant Lok-1, Sushant Arcade, Gurgaon(Haryana), Code No.-199062, to issue one more cylinder but since[protected] they told me to wait for 05 months i.e. till Dec2008 but in Dec2008 on being approached they gave a no.-[protected] DBC Book 17/12/2008 and stated that in Jan 2009 i'll get a new cylinder connection on the existing one.

But till date i have got none and now they say you have to wait till mid Mar2009.

For your kind info and immediate action please.

Capt Kunal Sharma

I wish to know the procedure of tansfer of gas connection form mother to son. I apprached the LPG -Indane dealer in thsi regard, he advised me that the amount of old connection would be forfieted and rs. 3000/- would be required for the new connection. I'm not satisfied with his reply. Kindly tell me the procedure in thsi regard.

Sir,

Sub: -Non availability of LPG Cylinders and Petition against Sale Officer.

Ref: -Consumer No.7867, Pradeep Agencies, Thalayolaparambu. (Ph[protected] Kottayam(district), Kerala.

I am submitting a petition for your kind consideration and further necessary action.

I am a consumer of LPG, IOC with Consumer No.7867 and is attached to Pradeep Agencies, Thalayolaparambu. I have booked for a filled Cylinder on 16 /12/2008, and the booking No.4006 (Last delivery date: 15/11/2008 Receipt No.58103). But I haven’t got the cylinder till date. I enquired to the agency about the delay in many times. But I haven’t got any satisfactory reply. More over the authorities of the agency replied very sharply with arrogance and said that “you can change your connection from here to somewhere else”

On local enquiry it is understood that the agency issued cylinders without looking the Priority of Booking Number and Date.

So the matter intimated telephonically to Mr. Lohithakshan, LPG Sale Officer Kottayam ([protected]) in many times. But he also ignored my complaint and his approach is in favour of the agency.

In these circumstances I humbly request you to take necessary action against the concerned sale Officer for non attention of my grievance and to the agency to issue the filled LPG cylinder at the earliest, without any problems in future supplies.

Thanking you,
Yours faithfully,
Ayamkudy,
[protected] Santhosh Kumar K.S.

Sir,

IOC Consumer No. 37318 attached to 'Pooja Gas Agency', Thrikkakara, Ernakulam District (Tel. Nos.[protected] / 2427169) is in my name. I have booked for LPG on 15.01.2009 under booking No. 143. Till date I have not supplied with LPG. It is not understood the reasons for inordinate delay in supply of domestic gas. It is understood that most of the agencies are supplying gas to the consumers within 15-20 days of booking.

Request kindly look into the matter whether there is any malpractice in supply of gas and if so pls take necessary action to stop such activities.

Our Agency Holder "M/s Unity Gas Agency, Located at 2 - Municipal Shopping Centre,
Paldi, Ahmedabad - 380 007" is Misuse of gas service and selling it in black market. we never get our gas at time also when ever we get it was never come with bill

Dear Sir,

We are Indane (domestic) gas consumer for many years.
Our LPG supplier/distributor M/s Golden Flame, of 42 / 139 C New Ballygunge Road ; Kolkata 700 039, had supplied a refill LPG cylinder on the 24th instant which had stencilled marked D-08.

Imspite of informing Golden Flame on this regard he had not taken any neccessary action on this matter.

Please clarify if it is OK to use such expired gas cylinder ?

Looking forward for your early response on this regard.

Regrds

Goutam Sarkar
Kolkata

I had sent a letter to the Public Information officer, IOC Ltd, Area Office, Kochi, Kerala requesting for some information about INDANE distributors, under RTI Act 2006. But no response till date. Text of the complaint is given below.

From 29.01.2009

P.K REGHUNATHAN,
“PADMA”, Club Road,
Chethimattom, PALA, Kottayam Dist., Kerala

To
Public Information Officer under RTI Act 2006 & General Manager,
Indian Oil Corporation Ltd,
Panampilly Avenue, Panampilly Nagar, Kochi.

Sir,

REQUEST FOR INFORMATION UNDER RIGHT TO INFORMATION ACT

Kindly furnish the following statistics related to the consumer base of INDANE LPG in the following municipal towns/ corporations in Kerala, under the RTI Act .

1. Names of Indane distributors located within the city / municipal town shown below and the date of award of distributorship to these agencies: -

a. Kollam

b. Alappuzha

c. Kottayam

d. Thrissur ( Trichur)

e. Palakkad

f. Kannur

g. Tiruvalla

h. Pala

2. Number of domestic consumers for each of these agencies
3. Number of non- domestic consumers for each of these agencies
4. Number of cylinders (domestic) supplied to each of these agencies by IOC during the month of (i) November 2008 & (ii) December 2008.
5. Criteria or yardstick adopted by IOC for appointment of more than one distributor for INDANE in the above centres.
Demand draft (no. dtd 29.01.09 on SBT, Service Branch, Ernakulam)for Rs.100.00 towards the fee is enclosed. Copy To :
Yours faithfully
Sri. Gautam Datta, Ex.Director (HR),
Indian Oil Corpn. Ltd, Marketing Divn.,
Head Office, Indian Oil Bhaven,
(P.K REGHUNATHAN) Bandra East, Mumbai – 400 051

----- Original Message -----
From: rajneesh madhok
To: "Mrinal Roy" ; "G C Daga Director (Marketing) IOC" ; uc.[protected]@nic.in ; [protected]@gmail.com
Sent: Wednesday, February 25, 2009 6:39 PM
Subject: Misbehaviour, harassment by Phagwara Gas Service, Phagwara


To Speed Post Dated Feb 25, 2009
1. The Chairman,
Indian oil Corporation Ltd,
Mumbai.br...

Dear Sir/Madam,

This is mano from chennai, Velacherry. My sister trying to get new connection from indane agency velacherry. She got order confirmation letter.

First the agency people tried to sale the new gas stove. Even thought her existing stove is working fine.
Second they are asking to stop existing private sector gas connection. Its really frustration for us. Means without gas cylinder(without food) we have to live for many days, till then new connection arrived. Once the private sector gas connection canceled then only they will give new connection after inspection. Agency people should think with common sense. 2/3 days without cylinder how to prepare foods.

Yours sincerely,
Mano