Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,

Gas cylinders are not delivered to the individual customers house directly even though there is a vehicle access to the residence in pampady kottayam area by the supplier in kottaym district. The same i complained to the ernakulam indane office and not responded until now. I came to know that the supplier in Quilon distric are delivering to the cutomers residence directly. please check in to this matter.

regarsd

Alex Thomas
Kottayam

Myself bought a land in pampady village in kottayam distric in 2009 by june and it is registered in the registration office at pampady. The copy of which is handed over to the village office for further procedure. But when we approached to the office for paying the revenue fee they said there is a mistake in the computer and their register and informed us to wait unil it is rectified. can i know whether it will take 1 year to rectify the sytem.

Regards,

Alex Thomas
Pampady
Kottayam

i have been visiting the foolowing agencies for last one month...for applying a new gas connection...

01.Kalpana GAS Agency
02.Sampally GAS Agency
03.Namrata GAS Agencies

1ST TIME I VISITED...Kalpana GAS Agency...THEY said my living area comes under Sampally GAS Agency ...he suggested...u can approach...either Sampally GAS Agency ...
Namrata GAS Agencies ...

i went on 8th of sep2009 to Namrata GAS Agencies ...you get a ready answer ...no new connection is given...some how i met the manager...(who thinks ...he is only educated and all others are not..)...he said...we book for new connection in between 1st and 6th of everymonth...so come in that duuration...

then i went ...Sampally GAS Agency ..he 2 said same...come 1st week of next month...2day...i went 1st to ...Sampally GAS Agency he said he will...book...then he started looking my docs...and suddenly he said...we r sorry sir...ur area comes under Namrata GAS Agencies ...


i was very dissappointed...then i went...2day...(1st oct), , , , , to Namrata GAS Agencies ...again...ready answer...no new connection...i said... i came a month b4...and manager asked me 2 come in 1st week...the manager came at 10.20...i waited for 1 hour...

he...said ur area comes under Sampally GAS Agency ...i was stunned ...i explained all events...and said him...that...Sampally GAS Agency has asked me 2 go Namrata GAS Agencies ...

i was feeling ...like i ill cry...some how after all things...he said...me to come...on 5th oct 2009...need to c...wat happens...after that...i dont know how many days is need to alot a connection...

if some one is really looking these complaints...plz help me...get a coonection...other wise i m planing to go to media...afterall i am a tax payer...and i have a rgt to get conection...

namrata — phone numbers are engaged, how we book the gas

Always engaged u'r land numbers , how we book the gas. we dial any time that numbers not ring. what we do. just tell another land numbers sir.

Hi

Namrata Gas agency is worst Gas agency. It is very hard to connect to their phone line.
when we get connected to their phone line, We get Rash/Care less response from them and they disconnect the phone without any conclusion. They should change the way talk to customers.

anticipating your action on this... and I hope time i spent to write the above message useful


Thanks & Regards,
S. Kanaka Prasad

What ever you said is acceptable, i never saw this kid of poor responce people in the employement.

I hope they will change after seeing all this information.
Thanks
Rama rao

Namrata gas agency is very very poor if we hardly get the line connected to phone number there is no response to lift at all how can we book a gas every time there is a same reason the lines are busy try after some time. change the way to book a gas to response a costomer i hope they will change after seeing all this information

hi,
Namrata gas agency is the worst gas agency. Why indane gas Dealership given to these fellows?
Gas subsidy amount is credited into my some other account.i am not using that account.so, I delink that account and relink with my another bank account. I got a message from the bank my aadhar is relinked with my another bank account.
I booked the gas cylinder, cylinder delivered and to my surprise subsidy amount credit into my old bank account. I consult the gas agency people they said the problem is not our end.Contact bank people.

I closed my existing bank account and went to again relink the aadhar with Kotak bank account.
I sur[censored]idai website it still shows the old bank account which already I closed.

I came to Namrata gas agency, kukatpally to inquire about the status of gas subsidy bank account. the person Who is sitting in the 2nd counter From Door is Arrogant and does not know how to behave with the customers?

the person does not know the information about gas subsidy and told some silly things.
they are not using the plural language, they are using singular language and commanding in nature with customers.

Even we are educated people How mANY TIMEs we go to the bank and gas agencies?
These bloody ### employee in the gas agency does not behave properly with customers.
problem is at bank or Gas agency?

ultimately who is the loser?

Consumer is the looser.

Customer service is worst. They don't know the information.

Please take action against this issue and train that employees in customer etiquettes.

Thank You,
Venkata Rao

DEAR SIR,
I AM BABUL SARKAR. I APPLY FOR NEW LPG CONNECTION & I RECEIVED NEW CONNECTION RECEIVE LETTER FROM YOUR END. BUT MY AGENT COOKING CENTER, 77, G.T.ROAD, RISHRA,
HOOGHLY DONOT GIVE ME THE NEW GAS. THEY TOLD ME TO DO AFFIDAVIT THEIR TERMS & CONDITIONS.KINDLY TOLD ME WHY I AFFIDAVIT THEIR TERMS & CONDITIONS. I SUBMIT ALL MY DOCUMENTS BUT THEY ARE NOT AGERY TO GIVE THE NEW CONNECTION. KINDLY SOLVE MY PROBLEM.

YOURS FAITHFULLY
BABUL SARKAR
M-[protected]

I am a consumer of indane gas registered at gauri enterprise, on 6 oct 2021 I ordered for a refill of my cylinder and received it on 8 oct... Since we have shifted from the earlier place so I was not present at the time of delivery and thought that the cylinder will be full.It only lasted for 9 days and now it's empty what should I do, we are paying 900 for 9 days gas your suppliers are cheating their customers, . My customer id last digits are 3176.kindly resolve my query at the earliest.

Dear Sir,
Kindly requested you to sea my problem .
I book my Gass Cylinder from Vindhyawasani Gass Service Mirzapur before one month(25/09/2013) ago but not found delivery till now, so tell me now what can i do, i suffer manny problem due to lake of this.

Kindly check it and help me as soon as possible.

thanking You
Bihari Lal Vishwakarma
Mirzapur

Dear Sir,
Kindly requested you to sea my problem .
I book my Gass Cylinder from Vindhyawasani Gass Service Mirzapur before one month(25/09/2013) ago but not found delivery till now, so tell me now what can i do, i suffer manny problem due to lake of this.

Kindly check it and help me as soon as possible.

thanking You
Bihari Lal Vishwakarma
Mirzapur

Please inform for regitration of booking refills for indane cylinder

I am authorised custumer of indane gas with mahendra gas, nagod dist-satna.
my consumer no is 636. agency always make problem in the booking of gas cylinder. last too times i have booked the gas cylinder on 15-3-9 and gas delevered on 26-3-9 .next 20-4-9 and gas delevred on 1-5-9 in which i heve given writen complain to my dealer but he is not responsiong. I have treid to book the gas cylinder on 5-4-9, but it was my utler surprise that agency has refused to the cylinder and they told me that booking can be done only after 22 days from the date of dellivery.and he booked cylinder on 20-04-09 and given delivery on 01-5-09. now on 12-05-09 i treid to book the cylinder but the same ascuse have given and told me that we will book your cylinder after 23-5-9.

this is clear case of harrusment to bonafied consumer of indane like me.as such the metter may be investigated and agency may be directed not to harrase to bonafeid consumer. in this connection it is also pertinent to mention that atleast we have tom waste 4-to 5 hours over telephone for the booking of gas as always engage tone comes.

mahendra rayani
prop gurudev agency.nagod
[protected][protected].

Dear Sir, we the lepra society, Junlep Junagarh, indane gas consumer no.LS-177 under Lankeswar Indane Gas, Junagarh, Kalahandi, Orissa have booked for supply of 6 nos. of filled gas cylinder on 11.6.09 but the on 23.7.09 we have been supplied only one filled gas cylinder very difficultily. Tha above problem is happening withus repaidly even at complaining at the agent. Therefore we request you, please do necessary arrangements to avoid the above problems.

i manoj ku agrawal of junagarh dist kalahandi orissa consumar num LS614 TERE R SO MANY PROB IN GAs supply in our NAC one cylinder was sale @550in black market the dealer PL enquir the above matter &take necessery action

Delay in delivery of refill cylinder - I am indane gas customer with M/s Wardha Indane gas agency, Wardha ( M.S.) - 442001. My consumer no. is 16760. ( Devendra Atalkar, m.no.- [protected])

Distributer is not giving the delivery in time.he is not taking booking before 22 days and after booking they take another 10-15 days to deliver.I have two cylinder and they must book the refil requirement well in advance.

I write complaint before 7 - month.and received letter from Indane gas authority with m.no.[protected] of sales officer Mr.Nipane ( Yavatmal) for contact in case difficulties in getting refill cylinder, I had contact 2-3 times with Mr.Nipane but he is also unable to rectify the service of distributor.After complaint they give 2-3 delivery regularly.after that delay in delivery after booking.

Now, I received last delivery on 14th Nov 2009, I have booked for refil on 7 th Dec 2009 and till today i.e. 23 rd Dec 2009( total 39 days), they have not supplied cylinder.now my both cylinder are empty, what can i do?After complaint this position is going on.So please take seriously action.

This is my second request to Indane gas authority to take necessary action against the said distributer whose service is very poor for all of consumer of wardha city.
Thanking you.
Devendra Atalkar, Wardha(M.S.)

Delay in delivery of refill cylinder - I am authorised customer of indane gas with M/s Wardha Indane gas agency, Wardha ( M.S.) - 442001.Ph no.[protected]. My consumer no. is 16760. (Devendra Atalkar, m.no.- [protected])

Distributer is not giving the delivery in time.he is not taking booking before 21 days and after booking they take another 10 days to deliver. This is a clear case of harrasment to bonafied consumer of Indane like me.I have two cylinder and they must book the refil requirement well in advance.

I write complaint before one years.and received letter from Indane gas authority with m.no.[protected] of sales officer Mr.Nipane ( Yavatmal) for contact in case difficulties in getting refill cylinder, I had contact so many times with Mr.Nipane but he is also unable to rectify the service of distributor.After complaint they give 2-3 delivery regularly.after that delay in delivery after booking.

Now, I received last delivery on 10 th Nov 2010, I have booked for refil on 29 th Nov 2010 and till today i.e. 11 th Dec 2010, they have not supplied cylinder.now my both cylinder are empty since 5 days, what can i do?After complaint this position is going on.So please take seriously action.

This is my third request to Indane gas authority to take necessary action against the said distributer whose service is very poor for all of consumer of wardha city.
Thanking you.
Devendra Atalkar, Wardha(M.S.)

(m.no.- [protected])

Our Indane Gas Agent M/s. Tanushree Gas Service has giving poor service to us. We have been booked gas 20 days back but he kept us in dark all these days saying that the gas will be delivered to us within 2-3 days time and when we strongly protested against it today, he is telling us that our gas has been booked today only.

We afraid he might be delivering the gas to some people who make more money without properly booking the gas and taking it on cash payment basis.

Look into the matter and get the corrupted punished for that.

M/s Indian Gas
Bangalore

Dear Sir,

Customer Code No: SGK 37203 Shri Gurukrupa Enterprises
Mobile No: [protected]

With reference tohe above i have booked Gas Cyliner on 18th June 2009. Yesterday i checked and Cylinder has also got supplied to distributor. But distribution person Mr.Raju / Mr. Prakash is not responding for delivery to my house. He is telling you come to distibute place and take delivery from there itself and he is talking money the same Rs.350/-, He is delivered to near my house for the same amount. Just 100 feet of my house they are delivering cylinders. But i don't know what is the problem to delivering to my house.

Distributing Place: Vajarahalli

My address: Survey No.15/3, Thalghattapura, Near BSNL Office, Thalghattapura Post, Bangalore - 61

This is just for information that we are not able to go to take delivery from distribution place, Because Iam having one child of 9 months.

So I request you to advise Mr.Raju / Mr.Prakash to deliver the cylinder to my house.

Mr. Raju : Mobile No.[protected], Mr Prakash :[protected]

Please do the needful.

Thanking you,

Yours faithfully,
Suma Vasantha Kumar

I have the same problem happened today when I call them to inform my refiled cylinder have the gas leakage through the thread of brass attachment.

The Gas cylinder sounds water and got suddenly stopped. Called to the no. for assistance to The indane Gas but no responce. the no. which was printed in block in the payment bill to call for the leakage and etc was also not working and no responce..

Gas agency we are contacting is Banjara Gas Service and has the worst service even for anything, it can be a emergency or a booking for a gas they never respond the call.

What is the use of having distributors and office where they can never feel a responcibility towards service and least bothered about anyone's lives..?? Feeling like suing all the distributors n agencies

We are facing the same problem today in Pune. Late evening, fresh cylinder, leaking and none of the emergency contact numbers of the agency or of Indane Gas given on the receipts works. The response from the only number that worked was "wrong number". The even worse part is that IOCL corporate website does not list an emergency number ! Great set of professionals they have at IOCL !!

Finally using justdial services we got through to a Indane person and his response was a question to us "what should be done since all in your gas agency would have gone home by now ?"

Very Poor attitude by so called Emergency help line members.

We always insist our delivery guy to check (mostly, gasket leak) for any leak at the time of delivery, Usually, he is busy and says everything is perfect,

Today (23.11.11) during a refill change, we noticed a heavy leak and called all the listed emergency nos. in Chennai, by the Indane site (M/s Pattammal Gas Agency & M/s Prassanna Gas agency) and our dealer's emergency contact no. (Ganesha gas agency, chennai).

As expected, the nos. were either switched off, no response or not reachable.

Thanks to Indane, we had no breakfast and packed our children to school with bread, butter and jam.

I also have the same problem.I contact Emergency cell number and the distributer phone number on yesterday(27/11/11) and today. They have no response. I don't know where to contact for this complaint. I need a cylinder immediately for my cooking purpose. My gas agency is Rajesh gas agency, Madhavaram. Customer no is 29518.I tried to convey my complaints through phones., But some numbers are ringing and noone is responsing. In few numbers are in engaged tone.

inspite of my written complain regarding not to rewnue the licence of the petrol pump dealer the company has not paid ant heed ... HEIGHTS how and when these people will learn to responces to the complains.

sir good morning, my gas agency name srinivasa gas agency @ annuperpalayam, tirupu taluk and district
empty cylinder booking only for SMS, phone calls not attend my agency, so please this complaint solve immediatly.thanking you

i have booked my l.p.g cylinder 6days before but till today i have not received my cylinder...please solve my problem as soon as possible...my connection number is RB03274...

how can we take new lpg connection?

YES, I AM FULLY AGREE WITH THIS AS I AM ALSO SUFFERING BY THIS SAME PROBLEM, I LIVE IN KOLKATA, I AM CONSUMER OF M/S SHANKAR GAS SERVICE, [2, NO, SREE NAGAR GATE, MADHYAMGRAM, KOLKATA- 700129, PH NO[protected].] MY CUSTOMER NO IS-03568.

NOW A DAYS I AM ASKING FOR DOUBLE CYLINDER, BUT THEY ARE FORCEING ME, AND GIVING ME THREAD THAT IF I AM NOT GOING TO TAKE SOME TRAY, OVEN, GAS PIPE FROM THEM .

NOW I AM A 60 YR OLD MAN ASKING FOR A JUSTICE. HELP ME.

From,
Prakash Pillai
Leakshmi Nivas,
Momaingar-1,
Gandhinagar
Jamnagar -361 002

Tel : [protected]

To,

M/s. Indian Oild corporation
LGP Incharge
Shikhar Complex,
Mithakhali Six Road,
Navrangpura,
Ahmedabad -380 009
Kind Attn : Mr. P K Kutty

Sub : Delay delivery complaint.
Ref : My Gas Connection No. 12196 of M/s. Jay Ashapura Gas Services, At Jamnagar
Respected sir,
I am the owner of referred gas connection . As per the instruction from the gas agency I can book a new cylinder after on completion of 21 days from the last delivery . After booking the gas agency 10 days for the delivery . If it is calculated then I get a new cylinder after one month . If the booking regulation stand for after the 21 days of the delivery in that case the supply is to be made within a or two so that I get the cylinder around 21 days from the last delivery .
I there for earnestly request kindly to arrange and instructed the agency to deliver the cylinder within 2-3 days from the booking date after 21 days.
Thanking You,
Yours faithfully,
Prakash Pillai

Dear Sir/Madam
There are thousands of family member are Indane gas consumer of Vindhyavasini gas agency, station road Buxar . I would like to tell about very poor service in supply of gas cylinders and very harsh in their response .There is a very pathetic situation of gas supply by that agency . It is a nightmare for consumer to get a gas cylinder. The dealer taking illegal advantage due to sole distributor of gas cylinder. The public is being taken for a ransom. Customers have to literally either beg or fight with them or each other. First of all they never deliver gas cylinder to room. Every one has to go personally to book. People may be seen qued in numbers outside gas warehouse. Secondly, after booking and lapse of 3 weeks time, the dealer did not deliver the gas. They always tears about less supply of gas cylinder by company but They always black market the domestic cylinders to commercial establishment for more than 600 Rs And put the domestic supply in trouble. If you want refill without booking you pay 600 Rs. or more or you will wait for two or three month.

I would like to draw the kind attention of concerned authorities towards this and i request them to take remedial measures. I think to solve these consumers’ nightmare problems stern action like rejection of dealership of Vindhyavasini gas agency should be taken. By looking rising number of consumer the no of distributorship should be increased immediately . Consumers should be saved from the monopoly of dealer .

Kindly solve our problem at the earliest.

Shiva Nand Upadhyay
Charitraban Buxar

My Cylinder is leckege problem not attend complaint at godown as on 12.03.2009

customer no.AT.4956 th. Avtar Gas Ludhiana

Godown mobile no. is switch off.

My consumer number is 888 (Mr. Ramesh Kumar & Hari Mohan Chopra)

It is very difficult to book gas with the distributor since his only 1 phone number for booking. No one is picking up the phone. It is a herculian task to book refill. There should be some other way of booking and confirmation of booking through SMS or more lines should be added to this booking number OR their should be the online booking facility also.

my customer no.24130
mathai abraham
valliamthadathil koorali p.o kottayam(dist)kerala.
sir.
I am a customer of marymatha agencies ponkunnam phone no.[protected], 221098
I booked gas on 28-8-09 but yet today they donot deliverd.I contacted today at the agency office and make an enquiry their replay was very disappointing they are not ready to deliver gas before 18-09-09.sir please take an immidiate action to deliver gas at the earliest.