Indian Oil Corporation [IOC] Complaints & Reviews

My Consumer No. i 20983 with M/s Sri Revathi Gas Agency, Chennai. I reported a leak in my cylinder to the after office hours Phone No. 22263898 on Sunday (March 08) at 4PM. The call attendant Mr. Sekar took down the details and informed me that the a mechanic will attend within 1 hour. As nobody turned up I called up again at 8PM and was informed that being a Sunday there were limited number of mechanics and also that there were more than 100 calls prior to mine which are pending. I called up M/s Sri Revathi Gas Agency (Ph#[protected] at 9.30 AM and informed them about the leak and my complaint made yesterday to the office hours phone number. The operator told me that she will send a mechanic within 1 hour. Again at 11.00 AM I called up the Gas agemcy and informed them that nobody had come to check the leakage. I also called up the Indane Customer Cell (Ph#[protected] and spoke to Mr. Selvam and informed him about the non action on the part of the Gas Agency and requested him to persuade the Gas Agency to attend to the problem. At 12.30 PM a mechanic came from the Gas Agency. He fit the regulator to the cylinder and lit the stove. He switched off the stove and said that it a problem with the washer and went out. Expecting him to return with the washer and on not seeing him I went out and found that he had already gone away. I immediately called up the Gas Agency and informed them. She told me that she will contact the mechanic and will ask him to return and attend to the leakage. Now it is 2:30 PM and there is no trace of any mechanic and the telephones of the Gas Agency and the the Indane Customer Cell just keep ringing. I kindly request the authorities concerned to look into this urgently as cannot afford to continuously purchase food from outside for my family.
Regards

Royston Crasta
(Phone#[protected]
Door No. 3/244, Plot No. 25, Balaram Nagar
Mappeddu P.O., Chennai - 600 073

sir
I am K..M. Varghese S/O Mr.Mathew owns an indane gas connection with no 9224 from Haridwar Gas agency, Haridwar (phone No.[protected]), Uttarakhand. Whenever I am trying to book gas through telephone either they do not attend the phone or after attending they make lame excuses and disconnect the phone even after completely hearing the booking details. After repeated dialling, they simply say a booking number and disconnect the phone before hearing the address for home delivery. They always prefer the customer to collect the gas directly from their godown so that they can earn Rs 8/-minimum from each customer.Even if we plan to collect the gas, from the godown, they delay 6 to8 days after booking. Kindlydo the needful as early as possible and make the gas agency to provide home delivery to the customers.

My connection no. is 38661.@ mohanil gas agency / Near IIT gate / new Delhi.. 02 weeks back an indane field gas supplier has delivered a leak cylinder in sealed form. twice my father has reported to the man called shambhu who delivers but he has only committed false promise of replacing it.
I have tried calling the agency many times but either they are not picking up the phone or busy...
Due to the leakage the smell has covered the whole area in the house and its dangerous too.

Request you to please look into the matter and do the needful at the earliest.

Sir plz imidete send my booked gas and confirm me ok Thankx

Consumer No-5005, Booking Date: 02/03/2009

Sir,
My name is pradeep kumar and my gas connection no.in indane is ME32558 with Mukund Enterprises, barakpura, hyderabad.
Recently on 04/03/2009 i received refilled cylinder from mukund enterprises. The deliveryman gave me bill for Rs.304.40 and charged the same amount. When i asked him that on your bill it has printed at side that some subsidy of Rs.50/- is being provided by A.P. Govt. then he told that we are charging Rs. 305/- after that subsidy less.
Sir Whereas i have listened that govt has reduced it to Rs. 255/-. Please clarify that.
Even whenever you make any call to that office again they will tell you Rs.305/-after less.
The subsidy ramark is given at side only to manage the govt.instruction and to cheat the people.
This is pure insult of govt. instruction and they are demaging the image of govt.also.
Please do something with HONEST ACTION.

Dear sir,
I am applying for a new gas connection in BHEE Co-operative society Vijay Market Barkheda. By agency a intimation letter wide booking no.[protected] dated 12/02/09. When we approce to take connection agency pressurised to take Gas Stove within the connection, while i have already Purchased new ISI marked Gas Stove from Market.
We have show Gas stove bill to agency on date 24/02/09 and request him to pls issusing me connection, but till days he is not given me connection & talking a non-co-operative way.

Dear Sir/Madam,
I'm a resident of a small town Kalimpong, Dist. Darjeeling, West Bengal, 734301. The Cost of the Gas Cylinder + ( Delivery charges) which is already included is Rs. 327.25. as Applicable from: February 01, 2009. This is being confirmed by the Delivery man from the Authorized Gas Agency here in Kalimpong. However the Delivery Man is charging and Extra Surcharge of Rs.50 for the Delivery which amounts to Rs.380 in total.
I therefore like to know more details of the charges before I process further implementing RTI Act on the company and complain to Consumer Forum.
I would be obliged if you do the Needfull at the earliest.

I am a customer of Indane with consumer no 3579 and have been registered with Shilma Gas services - Chettipadi, Parapanangadi, Malappuram Dst.I booked for refill gas cylinder on 29.01.2009 and my booking no is 6577 . Till now the cylinder has not been supplied and when contacted the agency told that it will take atleast two months to get a refill cylinder after booking. For the past one year this agency has been saying that delivery of refill cylinders are getting delayed because IOC is not giving enough cylinders to the agency and there is a shortage of and supply. We are staying in Calicut University Campus and there is no other source of fuel available to us and we are solely dependant on the Indane gas. Unavailability of gas cylinder in time renders a lot of hardships to me, Kindly take necessary action to streamline the distribution system of the gas agency so that the consumers will not be put to hardship for no fault of theirs.

An urgent and effective action is solicited.

I JAI PARKASH GOEL is the regular user of indane gas services since years but in these recent months i have faced many problems regarding your gas services..I stay in A-4 A Vijay Nagar, Single storey, Delhi -110009, My connection no is 14324...In last month (feb) i myself had gone to your japanese gas agency station in Model Town, Delhi to take LPG because on non delivery of cylender.I had complaint many times on phone but there was no action taken.Every time i call they say the guy who give cylender is on the way with the receipt...Now this time i am facing the same problem, i have booked my cylender 02 marcch, 2009 and i did not get any delivery till now(12:00 pm) ...its been one month from the last delivery...and my gas cylender is going off...so please tell me wat should i do...the lady on your phone services does not listen anything...please look in the matter and take some strict action against them.

Regards,
Jai Parkash Goel
connection no.14324
A-4 a Vijay Nagar, Delhi-110009

To,

The Manager
IOCL
New Delhi

Respected sir,

We (Aimury, Perumbavoor) have some complaints about the supply of gas cylindes.

1) Never get them in time.
2) Gas agency never take the phone.
3) We have no way to know the day of passing of delivery vehicle.We cant putcylinders near the main road everyday.
4) When we approach the office, they are not providing the cylinders.

They told us 45 days is the gap between 2 deliveries.But the last delivery date in the book is 1/1/09.
Till 5/3/09 we didnt get the cylinder(33217 sv no[protected]
Their behavior towards us was very bad.i tried to contact them several times.But there was no responce.Stock clearance day on the board was 3/2/09.
Please take necessary action.So that we get the gas properly.

Thanking you..

Regards

Joshy Paul

My booking number is [protected] dated 23 jan2009 and i got letter from Guruprasad Indane on 03 feb 2009 that you can get the allotment by bringing this allotment letter but after that i called them so many times but they are saying that they are not having stock and talking very rudely...details of Dealer
Guruprasad Indane
shop no.31,
Shalimar Garden,
Aundh Road, Ambedkar Chowk, Pune 411020

Sir

I am existing LPG Indane Gas user of your service, Cust No- P 04514, Name- Sova Ghosh residing at Uttapara under service of The Pioneer Cons. Co-op Store Ltd.

They delivered today 5-3-09, B-06 model filled cylinder to me against my new booking, after checking I found the model belongs to B-06 then on spot I refuse to take the same and ask the representative to change the same to a new one he replied that they don’t have the provision right now and ask me contact the local office.

I called up the local office The Pioneer on[protected] &[protected] and stating the same but they not react on my words and advice me that if I am not interested to take the same then return it and wait for new one it may take time to 2-4-6 months but they not confirm, when it will replaced or not. On my query they informed me that all the plant filled with old cylinders until the stock has an end they won’t help me out. Also forced to use the old one, I have asked them to give me a certificate with the old cylinder which provide me safety precaution, they suddenly hang up the line without replying…

Later on I called on another no[protected] with the same complain but they reply the same thing and asked me to do a complain through mail/internet.

Now requested to you that guide me what to do???
And what about the safety precaution?


Thanks and Regards
Sova Ghosh
[protected]

M/s. Standard Gas Agencies, Villapuram, Madurai – 625 012, a distributor of Indane Gas to the Avaniyapuram, Villapuram area are forcing to buy Gas Stoves available with them. Even though, they are not having stock of major reputed brands stoves at their shop. The price of the stoves are also higher then the open market. They are compelling to buy the items available with them. Further, they are acting monopoly manner and the top officials are not willing to hear the customers’ grievances.

They may be suitably instructed to issue new connections after producing evidences for having Gas stoves with the new customers.

sir,
one month baqck i rcvd a notice from a indane represntative stating that
on demand of INDIAN OIL CORPORATION there is a mandatory inspection is going on
and we have to recive a inspection paper by paying a sum of rs 40
the guy who came here with this notice is compelling us to do the service for the gas stove
and the gas tube also need to replace
according to this notice this inspection will conduct once in two years
this rule will be effectve from 2008 dec

pls let me know wherther any mandatory inspection sceme is going .

Note : pls find the attached notice we recived

rgds
shihab s hameed

NOT PICKING PHONE FOR BOOKING
ACCEPT BOOKING FOR REFILL OF DOMESTIC GAS CYLINDER AFTER EXPIRY OF 25 DAYS
NOT MAINTAINING WAITING LIST
BILLING ON THE BOOKING DATE
GETTING REFILLED CYLINDER AFTER 40 TO 55 DAYS
HAVE TO WAIT FOR MORE THAN 15 DAYS AFTER BOOKING ON EXPIRY OF 25 DAYS OF PREVIOUS REFILLING.
SALE OF CYLINDER ON HIGH RATE TO UNAUTHORISED PERSONS, TEA SHOPS, HOTEL, ETC

I visited the 'Indian Oil' Petrol Pump (Gas station) on 03-March-2009 at 09:30 AM to fill petrol and also for 'pollution checking'. The petrol of Rs. 1300/- was filled in my Maruti Wagon R that too twice - first time I was told that by mistake it was filled for Rs. 200 and then Rs. 1100 more. Then I took the car to your pollution checkingcentre and the same was done. After that within 50 KM my petrol became 1/4th which would give an avarage of appx. 250 KM/full tank and my car's avarage is 520KM/full tank.
gain I visited the petrol pump today (04-March-2009)morning to take the clarifications and the employees were very rude and then I took the mob no. of the incharge - Mr. Rajesh and when i called him and asked for clarifications he disconnected my call and also not picking up the call henceforth.

If this is the kind of service and complaint management you have then you better shut off the business. As I have contacts in the press as well - if I do not get a positive response within 24 hrs I am going to escalate the issue to the press and police. Thanks.

Papiya
Mob : [protected]

Hi,

My consumer number is 21934. From last couple of months, even I am suffering from same. This guy doesnt deliver gas on time and infact sometimes it takes more than a month for same. Couple somebody tell me, where to login a complaint for this K.K Indane, Iblur agency . I am realll fedup with this person.
Request you to please let me know where to login such complaints.

Gunjan Dublish

Frequently changing their rules and regulations.It has to be informed to all consumers.How many days takes time to supply the cylinder after booking a refill.What are the rules to name change . Distributors are cheating the customers.They are not supplying the gas in proper time.For that IOC should order the distributors to issue the cylinder in free of cost if they do not supply in proper time.9bf

3.3.2009

Dear Sir,

I am the person Customer of Mambalam T.U.C.S for Indane GAS Cylinder, I have only Single cylinder, I asked so many times to the Branch officials for 2nd cylinder they won't book for 2nd cylinder. at the same time renewal of filled cylinder al so taken for delivery more than 12 days, how I cook in house?

Branch people are simply says Load has not come, why? what is the problem Now? beacuse I booked on 20.02.2009 till the date I have not received cylinder, and I went and asked so many times directly to office but no respnse.

I request you to consider my complaint and direct to them to issue 2nd Cylinder for me.

Thanking you,

M.ANBU
Customer Number: TSV 7153.

From: March 3, 2009

Vishwanath Agarwal

Bangalore – 560 027

Cell:[protected]



To,



M/s Madhu Agencies

Indane Gas Distributor

Shantinagar,

Bangalore.



Dear Sir,



Ref: Consumer No. 34981



With reference to the above I write to inform you that I am not getting door delivery. You peson Shekar harassing us to pay extra for door delivery and today while delivery of cylinder he demanded for Xerox copy of passbook. But my wife was only at that time and she cannot able to bring Xerox at that time. But he pressured her that Xerox is compulsory, she convinced him to give Xerox at next time, but he did not accept the same. And hence it forced me to go home from my office to get the Xerox. At the same time he left the cylinder downside my home and demanded extra money for 2nd floor delivery.



If only ladies at home, Indane people do like this (Customer Service), what can the customer can do? Hence you are requested take appropriate action against him and avoid such mistakes in future.



Thanking you,



Regards/ Vishwanath Agarwal





CC Regional Office

Indane

Bangalore