Indian Oil Corporation [IOC] Complaints & Reviews

Dear sir,

i am senthil kumar from usilampatti, maduraui, dt.tamilnadu. sir i was Registred for a refilled indane cylinder on 25.02.2009 to my gas agency(usha gas agency usilampatti) my custmer no.(15482) but not yet received the cylinder till date(07.02.09) i asked them about my registretion but there not responding my querry kindly peruse my complaint and do me this favour very soon.
thank you

New Indane LPG Connection
I am sending this Mail from mandewali(unchaypar), delhi110092. I have booked one gas connection from the local Indane Gas agency on03/12/2008, in my name. But till date i didnt get connection, . On approaching the gas agency they said it takes one month more, i had waited from past two months for new connection and i have approched another gas agency to know the new connection status on their area they told we are giving new connection whithin next of booking but our area verma gas agency(agency code 9207326) why they are taking three months to issue the new connection in metropoltin city, pl take necessary action to issue new gas connection immediately, my new connection registration code -3656

Please help me to resolve this problem. A line of confirmation is requested.

Respected sir
I applied a conection to fredom gas agency loni ghaziabad.Agency manager Mr. Sharma give me code 1378 . when open the conection, my name not found in the list of the conection. then mr. sharma give me another no. 2567, i am rounded the ur agency . and agency staff have not good behave to me, agency gun-man also bad behave . please take the action immedeately

kindly needful
manish kumar
[protected], 79

I am living in Nenmeli Village, nearby Chengalpattu, Kancheepuram District, Tamil Nadu. I am one of the customer of "NAGA GAS AGENCY" situated in Chengalpattu. My name is M.Sundaramoorthy costomer number is 7476. The gas agency is not supplying the Cylinder Gas rugularly.
They are not supplying cylinders even after the lapse of 60 days. It is said that they are selling the cylinders for commercial Tea Shops, Hotels and
Marraiage Houses illeagally. There is no supervision or inspecting in this comapany. Hence they are making lot of Malpractice. Kindly inspect, enquire, take action to ensure proper supply of Gas cylinders to the customers. Thanks.

Dear Sir,

I have booked my cylinder on 09-01-09 with Aravind Indane gas agency, Poojappura, Trivandrum. But it is not delivered till this date[protected] . Today it is 27th day from the date of booking. Yesterday I was told that my cylinder had sent to my address, just before I telephoned. But it didn’t come to my address. Today again I telephoned to tell them that it was not delivered yesterday. Now they are telling it will be delivered with in two days. I got Angry and asked them where were the cylinder that they had sent, they told yesterday. And there was no proper answer from them.
I doubt, they are bypassing the priority for monitory benefit or selling it in black market by holding me in the cue. Because I am a new customer of them, since my connection has recently been transferred from other agency.
My consumer no. is 19303
Mobile- [protected].
Kindly take necessarry actions. Awaiting a favourable response
yours faithfully
Muralidharan Nair

The Vinayaga Gas Agency - Dealer of Indane Gas is not able to supply Domestic Gas cylinders to people of Sivaganga - Tamilnadu on time. Sivaganga is a big town and is the Headquarters of Sivaganga District. You please allot one more dealer for Sivaganga.

Kannappan
Sivagangai
Customer Number - 5161

----- Original Message -----
From: rajneesh madhok
To: Hon'ble Prime Minister of India Dr. Man Mohan Singh ; "Hon'ble Prime Miister of India Dr. Man Mohan Singh" ; "Her Excellency President of India Smt. Pratibha Devisingh Patil" ; [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@gmail.com ; [protected]@yahoo.com ; [protected]@gmail.com ; [protected]@gmail.com ; [protected]@redifmail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; Amitabh Thakur ; [protected]@tribunemail.com ; Bimal Khemani ; [protected]@yahoo.co.in ; Dr. Leo Rebello ; [protected]@rediffmail.com ; [protected]@yahoo.com ; Jagnarain Sharma ; KC Sekhar IAS ; [protected]@yahoo.co.in ; [protected]@egovindia.org ; [protected]@yahoo.co.in
Sent: Wednesday, February 04, 2009 9:04 PM
Subject: Harassement by Indiane dealer Phagwara Gas Service, Disobeying by Indane officials, Non supply of LPG cylinders


To SPEED POST AD 4TH FEB 2009
1. Sh. H.S. Bedi, YOUR REF NO. PSO/LPG/RTI DATED 22.12.08
GM PSO-Cum-PIO,
Punjab State Office,
Chandigarh.

2. Sh. Gautam Dutta, YOUR REF NO. RTI/PSO/FA/486/2008 DATED 01/01/2008, NO ACTION HAS BEEN TAKEN SO FAR
Executive Director (HR) & Appellate Authority,
Indian Oil Corporation Ltd,
Indian oil Bhawan,
G-9, Ali Yavar Jung Marg,
Bandra (East),
Mumbai-400051
Sir,

1. NEW FORMULA TO HARASS CONSUMER BY PHAGWARA GAS SERVICE, PHAGWARA AN INDANE DEALER FOR EXTORTION U/S 383 OF IPC,
2. U/S 166 FOR DISOBEYING BY PUBLIC AUTHORITY,
3. U/S 188 OF IPC FOR DISOBEDIENCE TO ORDER DULY PROMULGATED BY PUBLIC SERVENT.
4. TRANSFER OF CONNECTION AS PER HIS STATEMENT OF PHAGWARA GAS SERVICE AND NON SUPPLY OF LPG GAS CYLINDER. THE CLEAR CUT VIOLATION OF HUMAN RIGHTS.


NO INTIMATION, NO REASON OF TRANSFER, NO APPLICATION FROM THE CONSUMER.
THE SUPPLY OF THE GAS IN OUR RESIDENTIAL AREA IS BEING MADE BY PHAGWARA GAS SERVICE.

NOT HAVING 1% CONNECTION TO WHOM THE SAID TRANSFER HAS BEEN MADE AS PER EMPLOYEES OF PHAGWARA GAS SERVICE, ON WHAT CRITERIA THE TRANSFER OF CONNECTION WAS MADE.

THERE IS NO CHANGE OF ADDRESS OF THE CONSUMER AND THE SUPPLY OF GAS IS BEING MADE IN THE AREA BY PHAGWARA GAS SERVICE, DELIVERY VAN. THE MOTIVE BEHIND THE TRANSFER SHOULD BE CONSIDERED.

CONNECTION NO. 3583-H WITH PHAGWARA GAS SERVICE, INDUSTRIAL AREA, PHAGWARA ALREADY IN SERVICE AND CONSUMER NOT APPLIED FOR TRANSFER, CLEAR-CUT SYSTEM OF HARASSMENT IN CONNIVANCE WITH INDANE OFFICIALS WHO CONTINUE TO HARASS THE CONSUMER FORM THE LAST ONE YEAR.

THE DEALER AT ONE TIME TERMINATE THE CONNECTION, ANOTHER TIME SAYS THE CONNECTION HAS BEEN TRANSFERRED. WHEN THE HIGHHANDEDNESS OF DEALER AND GAS AGENCY WILL END.

Sir,
I am holding gas connection of Indane form the last 10 years and presently with Phagwara Gas Service, Industrial Area, Phagwara Distt. Kapurthala Punjab. As I have been availing the connection with said agency, On enquiry regarding delivery of my cylinder as it has been booked several times at your Indane dealer M/S. Phagwara Gas Service, Industrial Area, Phagwara the concerned Phagwara Gas Service dealing official said that your connection has been transferred to Sondhi Gas Agency, Phagwara.

Sir, as the supply of LPG cylinders are being done by said Phagwara Gas Service and its delivery van used to deliver the cylinders in our area.

As we have not shifted to another place or there is no request from the consumer's side to get the connection transferred to another agency, What are the reasons to transfer the connection. Why Phagwara Gas Sercvice stopped supply to me.

I have approached to General Manager PSO-Cum_PIO, Punjab State Office, Chandigarh and had sought informations regarding Phagwara Gas Service, Phagwara and had filed the appeal to Hon'ble Gautam Dutta, the First Appellate Authority, Mumbai on 25th Dec 2008. In this connection I had got the reply from Hon'ble Mr. Gautam Dutta vide His letter No. RTI/PSO/FA/486/2008 dated 01/01/2009 and he had directed that the informations in this regard is being sought from The Public Information Officer (Punjab State Office), Indian Oil Corporation, Chandigarh.

And now the new formula has been created to harass the consumer to get his connection transferred and the dealer stopped home delivery to the consumer.

This is not clear why suddenly home delivery is stopped by Phagwara Gas Service, the Indane dealer, instead of giving service to the consumer the officials and the dealer has created new formula to harass me.
Under Sec. 383 Extortion, whoever intentionally puts any person in fear of any injury to that prson, or to any other & thereby dishonestly induces the person to put in fear to deliver to any person any property or valuable security. Kindly check the criteria adopted to transfer the connection to other dealer.
Under Sec 166 IPC, Public servent disobeying law, with intent to cause injury to any person is a criminal offence.
Under Sec 188 of IPC, Disobedience to order duly promulgated by Public Servant: Whoever, knowing that by an order promulgated by a public servant lawfully empowered to promulgate such order. As it is sufficient that he knows or the order which he disobeys and that his disobedience produces, or is likely to produce harm is a criminal offence.

May I request you to look into the matter and advise us accordingly.

Sincerely yours,

RAJNEESH MADHOK,
CONNECTION NO. H-03583,
B-XXX/63, NEHRU NAGAR, ST. NO. 2,
RAILWAY ROAD,
PHAGWARA-144401 (PB)
PH:[protected]O), 268210 (R),[protected]
TELE-FAX:[protected], E-MAIL: [protected]@yahoo.com

Iam an Indane gas customer bearing No.5890 and staying in Akkayyapalem at Vizag. My LPG Distributor address is WIDOWS WELFARE ASSOCIATION OF VISAKHAPATNAM PORT TRUST, N.H.5 Road, Salagramapuram, Visakhapatnam-530024. Phone:[protected], 6578109.The office staff are not distributing cylinders as per booking guide lines. And they are always keeping the Land lines in out of condition and not responding properly..A reliable source of information...

Dear Sir

My Gas Conection Number is : HS 21892 & Customer Name & add is Sh. Kishan Lal, B-224, Gali No-5, Inder Enclave Phase-I, Mazid wali gali, main mubarak pur rd, new Delhi-110086.

Sir my conection used two person me & other person.When I call to M/s Hari Singh Gas Service for booking company Employee repliyed me your cylinder is already deliverd & when meet to company person he called please submit Original document. I am submit all original document in two time but company not provide any soluation.

Last Two days before (31.01.2009) I called to company for gas booking, company employee called to me this cylinder is already deliverd on 02.02.2009.

So, I requst you to please solved this problam as soon as.

Thanks & Regards

Kishori lal

normally in chennai for indane gas agency we can book after 20 days...but in madhavaram rajesh gas agency they r asking us to book after 25 days... and the delivery time is 15 days from that...so it will take atleast 40 days to reach us...we r 6 members in a family and the time a gas runs is 18 days...so it is really difficult for us to manage..., and kerosene is also very expensive to buy..., a litre cost is 45 rupees... it is expensive than petrol...moreover if we book the gas on 24jan automatically they r changing the date to 27 jan saying it is booked on that day...i request govt to take action... he cant not play with us like this...we r not that rich to opt for private gas...so plz i request u to take some action plz... my cust number 28084...

DEAR SIR, I AM A CONSUMER OF INDANE DOMESTIC LPG. My consumer no. is 92766. My full residential address is Datta K.K. 45, Hulimangla Main Road, Pathy Housing Layout, Electronic City, Bangalore-560100.(Mob.No.[protected] I am a sr. citizen, a retired Principal of a PUC College. I am heart-patient. I am a consumer of Sheela Agency 33, Industrial site, 3rd Phase, J.P.Nagar, Bangalore-78
Ph.No.26585088/41209955. This Agency is catering to the consumers of Electronic City and Doddathogur but they do not supply the cylinders to our home. They have made an arrangement with one of their employees Mr.Prakash who is keeping the Cylinders in a residential and commercial area in a small room. The customer has to request him on phone and then as per time given by his phancy, visit his shop in Doddathogur. He doesn't give any receipt but charges Rs.30-50 extra than the printed price ion the receipt. We have to go to his shop to pick up the cylinder. His supply is irregular. In fact he is the king who will decide when to give, to whom to give. Any one who is known to him or can pay extra, may get two cylinders in a month but person like me is told 45 days a cylinder rule. Has he been authorised to run this parallel agency by Indian Oil Co. Is it legal and safe? Where should we go in case there is a leaking cylinder or any other problem because during day time he is working as employee in the Sheela Agency and in the evening he brings cylinders in his private tempo and we have to wait there for hours together to get one cylinder and heart-patients like me find it very difficult to fight in the crowd to make way to reach up to him to get the spl.slip on a piece of paper he gives on the basis of which his assistant delivers you a cylinder. Its really a torture for old people. After paying him Rs30-50, again pay another 50rupees to autowala to carry your cylinder home. Is it authorised by you? Kindly confirm.

Indane Gas - Dwarka, New delhi.

We have booked gas since 2 weeks now, everyday thet say we will send it but not delivering.
Yesterday, we took teh empty cylinder to them and asked for the new one but they assured us that they will send it by evening. I dont understand where the problem is?? they seldom pick up the phone for booking or the line will be engaged for hours.

It is an unnecessary harassment !

Dear Sir,
I am your old customer; recently I am facing problem in booking my Gas; As I had went to the Agencies they told me that they had provided me new number without any information that why they are providing me new number. As with this new number they dont' book the gas as there is some problem in there software. The employee told us that you need to visit to agency every time to book the gas. As I have no time to visit the agency regularly and it is pain that these employees even do not pick the phone.

Kindly look into the issue urgently by today.

My Gas connection number: T19357

Regards,
Charu Goel

I am compelled to lodge a complaint against my gas agency M/S JL Gas Agency, Tiruvellore, Tamilnadu. I booked my cylinder on 2nd of december, 2008 after the lapse of stipulated timeframe fixed by the agency.Tilldate, the cylinder was not delivered. I contacted the agency several times in person and overphone, the response given the staff is very positive, but in vain. My consumer number is 10512. kindly arrange for speedy delivery of my cylinder and thereby save the reputation of indian oil gas name. Expecting your positive action from your side. thanking you

Dear sir,
I am a consumer of Indane gas vide consumer no. 4477. My gas agency is Sukhdev Vihar Gas Agency Masihgarh New Delhi . Sir Since last four months i am repetidly complainting to our gas agency for the less quantity in the supplied cylinder but there is no responce til now from other side. My family is a four member family and due to the theft of the LPG gas ( whether by the agency or by the gas vendor) my one cylinder finish in 10 to 15days.
Therefore it is requsted to kindly take necessary action regarding proper supply of the gas to us.
Thanking you.


Yours faithfully

A.R. Siddiqui
F-A-4B Abul Fazal part II
Jamia Nagar Okhla

I am a registered Indane Gas Consumer under the service provider named M/s Anusha Gas Agency Kadrenahalli, BSK 2nd stage, Bangalore: 560070 (Code:117366) My consumer number is 46110.

I am a consumer since 2.5 years and associated with M/S Anusha Gas agency since 1.5 years. But presently facing severe hardship because that i had applied for a second cylinder (DBC Registration) with the same gas agency on 22nd March 2008 and they had issued a receipt bearing serial number: 122350, WL No:4470, Cust No: 46110 and form SL No: 69 and the same was acknowledged by the representative of distributor with a sign and seal and delivered to me with an intimation that it may take approximately 3 months for the approval. I fail to understand the unnecessary delay which is about 10 months for supplying me a second cylinder.

Time and again I had personally visited the distributor's office to find out the status of the application of the second cylinder. The distributor never provided me with a valid answer for the same. I am in dire need of second cylinder connection at the earliest.

As I am not allowed to take another Gas Connection from different service provider which is not allowed by law and as a law abiding citizen of India I applied for the second cylinder with same agency. But it seems that I am being penalisd for my good self. I and my wife move out of the house early in the morning to earn livelihood and return in the wee hours and as such it is not feasible on our part to make personal representation time and agin to enquire about the status. That generally after a gas cylinder is exhausted we generally have to dine in the restaurants because the next cylinder is delivered to us in 10 to 15 days.

Moreover the gas agency time and again delays the delivery of Gas cylinder by10-15 days taking the plea that they are not alotted the sufficient amount of cylinders to supply.As they have an exorbant amount of customers which they are unable to handle.

I look forward to your good office to readdress my grievances the earliest possible.

Thanking you
Saswata Sen
Consumer No:46110

TO,
Chief LPG Manager, IOCL, APSO

sub:this is regarding delay in distribution in LPG cylinders.

sir,
i am the resident of BHEL LIG 182, BHARATHINAGAR RC.PURAM HYDERABAD 502032,
I have a gas connection no:1280 with the distributor naming BRUNDHAVAN GAS SERVICE situated in our locality,
I booked a cylinder on 3rd of jan and i was told that gas would be delivered with in 10 days, as the days passed there was no sign of any delivery on being inquired i was told an un professional reason that the delivery boy has gone to some religious place so there will be a delay in gas distribution,
on being asked for a complaint book they gave me a rough book and to told to right any thing u want in a harsh language, i knew this would go to the dust bin, so i demanded them the complaint number, i was amazed to here that all hesitated to give me the number, one of the unbelievable reason given to me was the whole staff newly appointed they don't know any thing about the complaint numberor the complaint book.I got the gas delivered on 23 of jan,
I request the concern authorities to look into the matter and make sure that every distributor maintains basic facility of maintaining a complaint book which is checked regularly so that customers can show their grief towards the faulty service of the distributer.
Thanking you,
RB govind.

dear sir,
i sri biprada thakur consumer of indane gas (con. no. 06838lt) would like to draw your kind attention towards the folling facts which have been faced by me as well as other consumers of your distributor M/s
Surovi Gas Services, City Centre, Durgapur-713216.
1) Phone booking is rarely avilable, the phone is always busy or it rings without being replied.
2) SMS or EVIS booking service unavailable.
3) Further Gas booking can be done after 21 days from the previous delivary.
4) The distributor prefers selling gas from its counter rather than home delivary.
There are many allegations against your distributor but no-one wants to raise up the complaints as they fear getting bad service from the distributor.
Hence you are requested to take up the matters seriously and render immediate action for our benefit.
Thanking you,
Yours faithfully,

Biprada Thakur
MS 11/10 Bengal Ambuja, City Centre, Durgapur-713216 W.B.

am a Lpg indane customer with etah GAS SERVICE ETAH(UP), PIN 207001

&my consumer number is E1564 i have last booked for a refile on 11.1.2008.I did not get my refile from Indane (Indian Oil Corporation) dealer.this is not the first time of inconveniance i face this problem many times & one more problem is that your dealer sb gas staff behaviour is also very bad with coustmers when they will go for booking or about inquery about refiling.he is not giving the waiting no.also &some time the cyclinder is not full when i got cross check &when i say to vendor that please so show me the wt. of cyclinder they will deny &say abuse word with the ladies.this time i can compliant your site that please it is a humble request to u that take some action.&please inform me on my mail id [protected]@yahoo.com.& cell no.[protected]. this problem is not me this all consumer. u can see on dealer shop any office time .

I have taken gas connection in 1999 from Goodwill Gas Service, Krishan Vihar (Near Sultanpuri Bus Terminal) New Delhi-110086 At that time only one cylinder was provided to me. Thereafter I requested a lot of time to provide second cylinder but every time I received only one answer that no facility is available at present and contact in next month.I am facing very problem with only one cylinder when at the time of cooking, gas vacant in the cylinder. Please look into the matter.My Connection No is GW-4899