Indian Oil Corporation [IOC] Complaints & Reviews

M/S MAYUR GAS SERVICE, JAIPUR HOUSE, AGRA AN LPG GAS CYLINDER DISTRIBUTER OF IOC KEEPS ALL THE TELEPHONE LINES HELDUP OR DEAD AND EVERY TIME THE CONSUMER IS COMPALLED TO VISIT THE OFFICE FOR BOOKING OF THE LPG CYLINDERS. IT IS BEING DONE FOR LONG TIME AND THIS FACT CAN BE VERIFIED FROM ANY OF THE COUSTMER. THIS IS IN ACT OF HARASMENT AND IS BEING DELIBERATELY DONE. THE DISTRIBUTION OF THE GAS CYLINDERS IIS NOT DONE IN ORDER OF BOOKING AS BOOKING IS NOT DONE ELECTRONICALLY. PPLEASE GET IT RECTIFIED AND TAKE STRONG ACTION AGAINST THE DISTRIBUTION AGENCY.
ALKA SHARMA RAWAT
22, MANAS NAGAR, SHAHGANJ, AGRA 282010
PHONE [protected]
LPG CONNECTION NO. M 7051

I got a Service Connection from M/s.People's Gas Agency for Indane Gas Service located at Indira Nagar, Faizabad Road, Lucknow City, Lucknow District o[censored]ttar Pradesh. Since very begining of my connection with this agency (approx. 4 years), I observed that the agency is not only attending the phone calls but behaves illogically as and when he has been visited.

The staff of agency are keeping phone engaged and that is intensnally. They have been many time warned after visiting them and shown them that their phones are engaged. After this they try to threaten and behave very badly.

To our amaze for the past four years, we are unable to get the telephone line for booking a cylinder on the following two Telephone Lines which they indicate as contact numbers.

[protected]
[protected]

I am serving in a private organisation and by laws I cannot leave my office in working hours so my family members are trying to book the gas on telephone but they are not able to do so as every time phone is found busy. I don't mind for visiting the office of Gas Agency personally but at what cost? (1) One has to waste the precious time (2) fuel - petrol for the journey (money is not a question here); (3) their office hours are on par with Govt. Offices and also they observe holidays - hence I have to waste my office time which is beyond ethics of any of the TATA organistion; (4) one has to spent at least one hour for journey and in the que.

Kindly do the needful to check what is going wrong with the said gas agency.

With personal regards,
Vimal Kr. Srivastava
Service Connection No.27721
Contact No. [protected].

Gas booking not done on time, delays has been made.
Time taken between 2 booking should be 21 days but they take 30days for Booking .And delivery time should be within 3 days after booking but it takes 15 days .
My last gas booking date was 9th june 2009 and delivery was on 19th June 2009. Till date now its 14th July 2009 my gas booking has not being done . and When will my delivery date come.

Ansal durg entp
Indane Gas agency
Vaishali nagr
Jaipur
Customer 57708
RA malvia

Indane Gas — telephome continuously engaged

Sir

I,BN Murthy holding a customer no:21061 at M/s SVK Agensies ,Sainikpuri Hyderabad.

Their telephone number :[protected] always comes engaged and very diffucult to contact them.

indane,shree chella agencies — denying refilling

i have indane gas connection since2004, as iam not having ration card your disrtributor deny to refill my gas what is the remede for this problem if i am not able to show my ration card ho can i refill my gas and how can i cook, when i contact your distributor office (shree chella agencies )they told me to buy from grey market or change ur connection tocommercial .is this remede
if i want to apply for ration card it will take more time to get the meantime how can i cook without refilling, pls take may complaint and if possible reply

We are also facing the same problem.

there is no proper check to verify the booking and the delivery.. supply of domestic cyliliner to the commercial units is very common here will the authorities take effectjve steps i booked on 7-2-2011, tilldate no supply but catering people immediately get domestic cylinder even without booking will any flying squad there in to check this illegality my consumer no. 19466 -vivekanandhan, sudharsan nagar chennai 600126

but for this the agency staff are very rude. they do not give proper reply and even before we ask for any clarification they disconnect the phone line in a second without bothering to answer our querry.

recently i had a bad experience. my regulator has become faulty. i sent my aged brother for replacement. they simply said Mechanic will come... when he asked at what time No answer but a rude looking. then when i myself rang to asked them she rudely replied that the consumer has to come in person for signing the register. It looks somewhat ugly. I have forwarded thro my brother my original consumer certificate along with the ration card as proof - even then they insist for personal visit of the consumer - how is it possible if the consumer is out of station on duty or for some exigency??? there shall be some justification or other to redress the grievances instantly - as it is Gas / regulator matter - one cannot be asked wait for days together when there is no alternative for cooking in the absence of regulator... who will bell the cats??? its a very big problem we face here...

I have had many bad experiences with chella. They dont know how to talk to the customers, no body gives respect to the customers and the lady who is sitting over there will never give respect to the elder people also. Whenever we call them you will never get a response, response from the delivery man also very poor. Need to take very strict action against these people atleast regulate the rules. Even I have seen the home cylinders has been delivered for commerical purposes. There are many issues against chella agency whenever I ask the customers they never gave me a good feedback. Compared to other agancies chella gas agency is not behaving good.

I too faced some problems with that lady sitting over there doing nothing.
We want to surrender cylinder due to relocation, girls are ready to do their job but this middle aged lady made not to make it eventhough they had time on that day.

Napa Suresh

Sir I am ram kumar . Our area is behind loiee hotel . Our area cylinder delivery man was threating us for 40 rs tips money for delivering cylinder . We are ready to pay for cylinder . Why should I have to give extra money for him. My parents are aged people . I am working . Now only I know this issue . He gettting sign for 403 rs for cylinder . But he threating for extra 40 rupees . If anyone reject to pay means he challenging like I will see how your getting cylinder . This is not fair for your company. Consider the issue and take action on him . Tips money is we are giving in our own willing . But this is kind of robbery threating and. Getting money.pls take action .

sri chella gas agency very worst agency. Please take action against this agency . They dont know how to talk to the customers, no body gives respect to the customers and the lady who is sitting over there will never give respect to the elder people also. .I went there over 10 times for a new coonection and really frustrated.I did not get the connection. I think they want extra money for new connection.pls take action please .

My father in law booked new gas connection on 6.12.08 but to date we have not received any reply from Naga Agency who is a dealer of Indane gas in Chengalpattu whenever we enquired about this they keep telling me letter would come.Kindly do needful to get the connection at the earliest.Also we live in rented house they asked family card proof but read some reports in news paper telling that it was not required.

Booking done but cylinder not received.
I am a consumer of indane gas with consumer no 11340 with YADU INDANE GAS AGENCY, SAHIBABAD INDUSTRIAL AREA, GHAZIABAD.I have booked my cylinder on 14/04/09 by going to their office as they didn't pick up phones & got the confirmation no.1081.

On[protected] i visited to the agency as they didn't pick up phones toenquire about the status of the
delivery. The booking clerk told me that the gas is booked on[protected] & the computer does not tell lies.

Last time they did the same thing( two months back). They booked in my name & got the false receipt
& when i complained cylinder given but without slip( my name).

This time also they did the same thing as they deliberately booked for their convenience on[protected].

kindly look into the matter as i am not only the consumer who is suffering from this almost every consumer of raghu gas agency is facing the same situation. Looking forward for your response.

regards,
BHAGABAN CHOUDHURY

Booking done but cylinder not received.
I am a consumer of indane gas with consumer no 2285 with MADHVI GAS AGENCY Agency Hyderabad Phone nos.[protected], i have booked my cylinder on 18/05/09 but i have not received my cylinder till date despite of repeated request made by myself personally, I have also booked through the new facility introduced at 1260 twice, thrice but till date I have not rec'd refill.
Kindly look into the matter and reply.

non delivery of single cyclider consumer within 10 days

harrasment from indane gas agency Nuhome at 20 raja manindra road kol 700037 against con. no.20134

aas

Hi!
I am a Indane Gas consumer having no.BI 23063.Though I booked for refilling after 25days of the last delivery of the cyllinder, but sorry to say that after 15days of booking, the distributor has not supplied till 07.02.2010.This is not the first time, regularly it happens. And when I try to remind them they just say "we will send". Interestingly when I ring them between 09:30am to 01:00pm the engage tone comes, but exactly at 01:02 pm when I ring their ring tone comes, that means they don't want to pick up the phone, bcoz the office time is over.So they are so sincere about their timmings, but not in service. Isn't it ? Hope they could get it and give the proper service to their consumers. If they have out of stock, then how the cyllinders sold in black?

There is of lot of complaints against ajay gas distributor. Is there any feedback site available in Indane to register complaints.

Sir,

My consumer number is 76361. I am registered with B.P. Agencies, Housing Board Building, Pandit Colony, Kowdiar, Trivandrum 695 003. My booking reference No. is 6586 dated 21st February 2009 for distribution of cooking gas. Whenever I book the gas cylinder, the agency staff tells me that it would take 3 weeks to deliver the gas cylinder. As you can see, it is more than a month since I made the booking for the gas cylider. When I enquired with the BP Agencies last week, they promised me that they would deliver the gas cylinder to us within two days. But so far the cylinder has not been delivered to us. Could you let me know the normal delivery time required for the agencies to deliver the new gas cylinder after we make the booking over the phone. When I enquired with BP Agencies this morning, they informed me that they would deliver the gas cylinder within two days. Could you please take the appropriate action in this matter so that we could get the gas cylinder soon.

Your quick action in this matter would be appreciated.

Regards
Michael

I Suresh Sharma Customer No. 7864/ Balaji Gas Agency, Faridabad.

My complaint is with Haker/Mr. Madan who has taken Slip yesterday and also taken cylinder from the above agency yesterday but not delivered me today itself. He always make excuses like nobody was at his our home.

Also once he delivers the gas cylinder that always less by 2.kgs gas or so. When we object about his practice he assured us I will take it and give u a fresh cylinder & next time he supplied full cylinder every time. Please take an immediate action against this type of Hakers so public will not suffer

.

Dear sir,

This is malay sharma from Chhatarput, I have booked at 24-aug-2013, but till now i am not able to receive my cylinder. Please take immediately action.


Thanks & best regards

Malay sharma
[protected]

Dear Sir

I have booked my indane gas refill on 26.12.14. But we have no received my Booking No. Till date. I received only reference no. [protected] against booking. I need refill urgently. So I request you to solve my case ASAP.

Thanks & Regards

Aar Dee Gas Service, Bangla Bazaar,Jail Road, Lucknow — Non Delivery of LPG Cylinder

1. Consumer No: RD 17560.
2. Gas booked on 11 Aug 08, vide Booking No: 2773.
3. LPG Cylinder not delivered till date, despite repeated reminders.
4. Request ask Agency to expedite delivery.
Thanks

lindane — reg supply of gas

SIR,
I had booked a cyllinder with M/S AAR DEE GAS SERVICE BANGLA BAZAR ,JAIL ROAD ,LUCKNOW UTTAR PRADESH ON 5/9/2010 . My consumer number is 23831. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff told me that to be delivered within two day but sitll I am waiting for same .
Read comments

I am an Indane customer& my consumer no.is ii224.I had booked a refill on 23/10/12 vide booking no.372609 & cashmemo no.7414 but till date it has not been delivered. My distributor is Pal enterprise of Bauria/Howrah. On 7.12.12, a complaint was lodged with the complaint cell of indane vide ph no.[protected] (a tip:do not use the ph no u hv submitted for booking your gas or the call will not be received) & received the assurance vide docket no.742775 that the cylinder would be delivered within 48 working hrs.
Here is the part that makes facts stranger than fiction.I have received an sms to say that my refill has been delivered (vide the above mentioned details) on 08.12.12
I rest my case in despair.with some words of wisdom, "If you cant beat them, join them".

Arthur Grosser,
Chackasi. Howrah-711307.
dtd.12.12.12
PS. supposed to be a lucky date.

INDANE LPG Cylinder — Late Home Delivery

Amit Garg frm Narwana, Haryana here. i booked a refil of Indane gas From their Distributor Bhagwati Gas Service on 5/08/2008. but they are not giving me home delievery for that. When Today as on 16/08/2008 i complain to the owner, they answered that v r not in a situation to giv u home delievery even till next four days, where i need refil urgent, coz of festive season.

Indane Gas, LPG Cylinder — Late Delivery of LPG Cylinder

Late delivery of LPG filled Cylinder
Dear Sir,

we wish to inform you that we are resident of House no, Behind Avirat gas godown kothi bazaar Hoshangabad and user of Indian gas . In our Area Ranjna Gas services is authorized for indian Gas (LPG -domestic uses) Distribution.

our consumer no.00115
booking date is 24.07.2010.
Expected delivery was 02.08.2010

but regret to inform that till today (12.08.2010) we have not received and this kind of problem we are facing every month and they want extra money for before delivering so we request you to kindly look into the matter and do the needful if possible.

Best Regards

Omprakash Yadav
mob:- [protected]

Yes I am at one & agreed with this complaint. This is happening in my/our cases also. I am also a consumer of Indane LPG & my consumer no. is 1842. My distributor is 'Balangir Employees Multipurpose Co-operative society Ltd. Badmal-767770" Orissa. Since last 3 years though I am paying full charges of Refill Cylinder with extra charges for home delivery, the delivery boy/ distributor is not delivering the Refill cylinder to my Quarter/Home though it is hardly 1/2 KM from the Go-down. He is demanding extra more money for delivery within 15 days, otherwise you have to wait more than 1 to 3 months time. So we are help less rather to take the Refill gas in our own arrangement from Gas-godown. I have complained several times in verbal & written. But no body listening. They have no-complaint register & not allowing to deduct the Home delivery charges during booking since they are not delivering within 15 days. Also they are delivering heavy leakages Refill LPG, expired very very old Cylinder & less weight LPG refill compulsorily blaming the dealer to do so. They are neither weighing nor testing the leakages during delivery of LPG Refill.

I HAVE TWO CYLINDERS OF INDANE LPG. REGULAR REFILL CYLINDER IS NOT PROVINDING BY THE DISTRIBUTER. WE DEPEND SOLELY ON LPG. INSPITE OF REPEATED REQUEST OVER PHONE, REFILL CYLINDER IS NOT PROVIDED TILL DATE, STATING THAT LOAD IS NOT REACHED. EVEN THOUGH WE ARE COMING UNDER OPERATING AREA (ie ONE KILOMETRE FROME MY HOUSE) INSISTING TO GO TO THEIR OFFICE FOR TAKING DELIVERY WHICH IS INCOVENIENT FOR ME.DETAILS OF THE BOOKING FOR THE LATEST REFI LL IS
BOOKING DATE: 28.02.2009.
BOOKING NUMBER -4311

DETAILS OF THE DISWTRIBUTOR: APARNA INDANE SERVICES
MUTTIKULANGARA POST
PUDUPPARIYARAM PALAKKAD 678 594,
PHONE NO.[protected]

Ref-Consumer No:35483,
i have booked cylinder on 02-Oct-09 and they said that they i'll deliver it with in 5days, but today is 20-Oct-09, till i have not received the cylinder,
And one more problem the service man Mr.Krishnan is not a acceptable person,
He is asking coupon 5days before from the delivery, In our village most of the people were uneducated
so they also gave, the service man is selling it in Black for Rs.600
This is for you kind perusal.
Thank you,
suchitra.V

Ref-Consumer No:35483,
i have booked cylinder on 02-Oct-09 and they said that they i'll deliver it with in 5days, but today is 20-Oct-09, till i have not received the cylinder,
And one more problem the service man Mr.Krishnan is not a acceptable person,
He is asking coupon 5days before from the delivery, In our village most of the people were uneducated
so they also gave, the service man is selling it in Black for Rs.600
This is for you kind perusal.
Thank you,
suchitra.V (ph-[protected])
(N0:6, maridosar street, vaikkadu, chennai-600103)

Agency details:
Sugam gas agency,
Manali newtown,
Chennai-600103

Sir,
Two years back I shifted from Chennai to Ambur (vellore dist). Since then I am having a big trouble getting Gas from Indane agency. Every time I have to go and fight for the cylinder. Met the owner of the agency two or three times but nothing changed. He asked me not to book through the phone, instead he wanted me to come to the agency with the customer card and book the gas. Even after booking through with the customer card no cylinder was provided. It takes a month for the delivery and the agency wanted the empty cylinder in advance, I got no idea why they wanted my empty cylinder in advance.
name is Sri Suriya Indane
agency code 161044.
Ambur, Vellore Dist, Tamil Nadu

My customer number 2705
Kindly do the need ful

Thanks

I HAVE TWO CYLINDERS OF INDANE LPG. REGULAR REFILL CYLINDER IS NOT PROVINDING BY THE DISTRIBUTER. WE DEPEND SOLELY ON LPG. INSPITE OF REPEATED REQUEST OVER PHONE, REFILL CYLINDER IS NOT PROVIDED TILL DATE, STATING THAT LOAD IS NOT REACHED. EVEN THOUGH WE ARE COMING UNDER OPERATING AREA (ie FOUR KILOMETRE FROME MY HOUSE) INSISTING TO GO TO THEIR OFFICE FOR TAKING DELIVERY WHICH IS INCOVENIENT FOR ME.DETAILS OF THE BOOKING FOR THE LATEST REFI LL IS
BOOKING DATE: 19.06.2010.
CUSTOMER NUMBER -AG4574

DETAILS OF THE DISWTRIBUTOR: ARJUN GAS DISTRIBUTER, KOZHENCHERRY.P.O, PATHANAMTHITTA DIST, KERALA.
PHONE NO.[protected]

Hi,

I've booked my cylinder on 1 june 2011 and they said that they'll deliver it within 15 days. Now, 40 days have past and still I haven't received any cylinder. My consumer details are given below:

Consumer Number: 12202

Consumer Details:
Morinda gas service
Morinda, Distt-Ropar, Punjab

hi same here with our case i have booked cylinder on 11july, 11, booking no. is 1904, and also i have registered a complaint on 18th july, and complaint no. is ::: 147985 after that cylinder not delivered as they told me after 2 days you received your cylinder again cylinder not received and i have issued 1 more complaint through phone on their toll free no. 22307197 again they give me compalnt no . 404177 but cylinder not delivered yet .



consumer no ::; 42614
Amar gas service, shahdara, delhi

Kamal Bhatia

Hi All,

I'm a resident of Bangalore. I bought petrol from an Indian Oil Gas Station/Petrol Pump in Koramangala (In front of Passport Office, Bangalore) .

I asked for petrol of worth Rs 200/-(Rs 52/litre). I noticed that the fuel needle of my vehicle didn't move much. I thought probably after catching up speed the needle will move but no it wasn't gonna happen. I came back with a transparent caliberated bottle and asked them to pour 1 Litre petrol. And they refused by saying that they do not give petrol in glass/plastic bottles.

Later I calulated that my bike (Mileage 50/litre) ran 60 kms in 3.8 Litres of petrol. Which concludes that I got only 1.2 Litres of fuel instead of 3.8.

Although I didn't get my money back but I don't want you too to lose your money. So while buying petrol please make sure that you chose an honest (Least corrupt) gas station. I've few issues-

1. Who does the inspection of meters of Gas Staions and at what frequency?
2. How can a consumer be ensured of the quantity and quality of the fuel at gas stations?
3. Why don't they give petrol in bottles? Is there a rule regarding this?

Regards,
Toni

IOC petrol is not in good quality — BAD quality petrol make problem in my new byek.

Dear Sir,

MY byek's valve is band due to your bad quality petrol, So I have reapire it give Rs.1145/- to check and given me my reapring charges, from you, What is the procedure for this. I have a sample of petrol and band valve.
please guide me, What I have to do?

Ok thanks

Hi,

I was cheated at Kapur Auto Services, Indian Oil Petrol Pump at Patpar Ganj twice. I asked for petorl of Rs.1000 for my car. I was really surprise when the pump attendant filled the tank with in two minutes. I was having doubt that he did not fill the petrol for full money. I could not ask him as i was not sure since he made it so quickly also I at the same time his other colleauge came and start asking for cash or card so I could not move towards him. It happened earlier also where I did not get the petrol for full amount. I am 52 years old working women can not check all this smartly and quickly with them.

I could use that petrol only for three days and my car drove only 200km in that petrol of Rs 1000. my doubt became strong that they did not fill the petrol for Rs1000. I was cheated again.They are cheating us and I remember other people also arguing with them. they people are taking the advantage of senior citizens like us who can not argue and check with them quickely. They must be well checked it had happend couple of times with me. they must be punished as they are cheating other and filliing their pockets. I believe all of them including their manager and other staff are indulge in this crime they can not do it openly without their support.

I request to higher authorites at Indian Oil to take some strict action against these people. Now I am always having doubt at Indian Oil's petrol pump that they cheat the people. They need to improve their services and must stop this curruption.


Thanks,
Maya Sharma
Mayur Vihar, Delhi

I recently on friday the 20th filled diesel at the Bowring Indian Oil outlet, where I have been filling petrol & diesel over 15 years and was shocked to when I was heading outstation that my skoda was sluggish and the turbo was not working, to top it there was white smoke coming out of the exhaust and after coming back I showed it to my Automobile Engineer and he confirmed that there was kerosene in the diesel and thats why the turbo was not working.

Really shocking to hear that. I am going to make complaint at their Bangalore office.

Today in the evening my Husband went to the indian oil petrol bunk at koramangala, opp passport Office. We have a Hyundai i10 and the full capacity of the tank is 35 liters which comes up to be about 1700 rupees even when you fill up a completely empty tank.
My husband, who is an australian, was given a bill of 2000/- rupees.Whe he objected to this, about 18-20 of the petrol pump workers ganged up and threatened him. He had no choice but to pay and get out of there.
It is the same in most of the IOC pumps. These guys try to intimidate people if you question them about the discrepancy in the bill etc. and the best part is that IOC does not have any link for the consumer to lodge a complain. It looks like they do not want to hear all this as long as tehy are selling well.
I only hope shell takes over and is available in more places so that we don't have to go to these goons to put up with such behaviour and be cheated out of our money.

I want to re-iterate what the Mayur Vihar resident said. I was at the petrol pump at patparganj this morning. Aksed the guys to fill up for 1000 rs. In the mean a salesperson distracted me by asking if I was paying by cash or card. I looked back after a fraction of a second and the meter read Rs. 200 and stopped, and it had barely been a few seconds. When I mentioned that I had asked for petrol for rs. 1000...the guy filled for another Rs. 800. I could smell something fishy in all this.
I asked for the manager. They all sushed me and filled up for another Rs. 200.They said the meter could be faulty.
I came home and when I told my wife, she said the exact same thing had happened at the same petrol pump to her a month ago. Then more and more people said the same thing and now when I search on the internet its the same story.
Who does one complain to? Do the Oil companies even care!?

Hi All,
I wanna make complain against indian oil gas station. the location is in gujarat state in himatnagar in mahavirnagar area. The workers of this gas station behave very rudely to customers. They treat customers like a beggers. So high authority of indian oil plz check this issue, coz its very serios. & revert me soon coz i[censored] cant than i have to take some action against them & i m sure that vl b very bad for ur company.

Recently I filled petrol for 500/- on the Kodihalli IOC station beside Diamond district, and when the meter reading hit Rs500/- the boy shut the Lever which is on the pumping tower, not the handle. I need some one to suggestwhat happens if the pumping is stopped will it cut the flow?I am planning to visit the IOC office in kalinga road Mission road and complaint,

Same things have happened in other IOC stations too, Came we (Consumers) take this too the food and civil supplies authorities, I am ready to organise and join with all to stop this culprits.

i stay at ahmedabad and after reading everybody's complaint i realize that what i went through was the same thing mentioned by the others.i visited the indian oil petrol pump at jodhpur char rasta satellite and i asked for Rs. 1000/- worth petrol and i kept a constant watch on the meter then suddenly another salesperson came with the bill, and tried to distract my attention by asking to get the water checked tyre's etc and since i found it fishy i looked back and saw the other guy about to pull out the pump when the meter showed rs.750/-.he put it back in soon .then the air checking guy told me the valve needs to be changed saying it was bent(same excuse he gave me the week before that i was there at the same petrol pump of the same tyre too.). after talking about the valve episode to my colleagues and family i realized that fellow is cheating everybody.i am trying to get the company's website to complain this is purely day light robbery.and talk about all the advertisement about giving service.plz lets all do something about this at least let the media get to know about it.

hi all
please log on to www.iocl.com and from the customer service tab you can get the relevant phone no. or you can write to them people please take the trouble to write or complaint so that cheaters can't have their way .i have cut and pasted the following for everybody's convenience.

Customer Service Cells
Customer Service Cell is operated in the Area Office during working Hours/ days. This cell is backed up by an Officer and a telephone for responding / attending to Customer grievances/ suggestions/queries. Please select your state to know the customer service cell number of your nearest area office.

I also had similar experiences from AMAR SERVICE STATION, Marathahalli, if you go there and ask petrol then they will first ask money if you wait to fill then they will ask whether you are paying by card or cash, if you say card then you will not get even half the petrol. It happened with me 3-4 times, and then I got the number of the Petrol Pump supervisor from Indian Oil Corporation Mr. Ravinder Mobile Number [protected]. He promised me that he will take care of this. But last week again I filled for Rs. 300 and I used to get 300 KM for that I got but this time I got only 175 KM. That means no action has been taken against that Pump.

If anyone knows the email address to escalate this issue then please let me know. I have filled petrol from this pump for than 10 times and lost money all the occasions.

http://webapps.indianoil.co.in/paribhavam/

You can use this online website for compalining against Indian Oil Pump. As for the parparganj petrol pump is considered I have filed a complained would request you to do the same

Malpractice at Petrol Pump
Dear Sir

This is to bring to your notice that I was cheated at NIKUNJA FILLING STATION, Indian Oil Petrol Pump, Near Kalinga Stadium, Nayapalli, Bhubaneswar, ORISSA.
I am residing in this area since last 20 years. This petrol pump is situated on my way from my home to my office. I always fill petrol in my moter cycle in this petrol pump since last 3-4 years. Earlier I faced 15-20 times that when I fill petrol in my moter cycle and I was surprised that it get’s half milage that is around 30-35 km/Ltr instead of giving 60-65. I thought there is something problem in my bike. Alternate day I fill petrol in other petrol pump and get good milage as above. Again after 4-5 days when I fill petrol in NIKUNJ Service station, I get good milage. But I get good milage every time I fill petrol in other petrol pumps.
Sir I am thinking that this petrol pump is making Malpractice not all the day of the month but 8-10 days in a month and I don’t know which was that days. And one more thing is that once I told in the petrol pump to fill petrol in a one litre water bottle but they don’t agree to give me petrol. And sometimes I had seen that they are giving petrol in water bottles to others.
I would like you to take some strict action against them and I would for sure will never visit any Indian Oil Petrol Pump anymore.

Thanks
Sriman Narayan
Bhubaneswar
[protected]

IF YOU ALL GUYS ARE WANT IOCL TO TAKE ACTION AGAINST THESE PETROL PUMPS AGAINST YOUR COMPLAINTS SO DO THIS
GO TO THE LINK GIVEN BELOW

http://www.iocl.com/Services/marketingtotalFuel.aspx

AND CLICK AT Contact Us
Then an feedback form will appear and file it

Like feedback related :[protected]to Retail Sales petrol pumps and so on...

Thanks
Crush

I went to indian oil petrol nearly a year ago. I asked him to fill 2 litres of petrol in my bike. He took money then filled 1 litre. I thought he forgot so I told what about the other litre. He told to leave then I kept the bike stand and slapped him then he pushed me then I gave my best shots until he was flat on the ground. People came and settled the matter. I took my money and left the place. I[censored] stay calm they will take the advantage and threaten you. And i[censored] don't know how to fight just stay out of the way and call ur friends on ur mobile to hit him. "Latho ki bhoot batho se nahi manthe, sirf latho se he manthe."

Sub : Complain against petrol pump . Sir, I am a regular consumer of petrol of Aravind petrol pump, Bandel, Hooghly, W. Bengal. From October 2008 I noticed, that two air pumping machines are not working, several times I told them about this matter - but result ziro. I hope you will see this matter very kindly. Gautam Narayan Mitra.

Two weeks back, I went to Double Road petrol bunk near Olympic sports( Shanti nagar). They are number 1 fraud petrol station i never seen in Bangalore past 5 years.
I asked the guy to fill petrol for 200 rupees. He showed/acted like filling for 50 rupees first. then I again told him to fill for 200 rs. then again he set 0 and filled for 150 rs.
when I checked my mileage after a week, I shocked, He filled actually for 150 rs. not for 200rs.
Their bunk will burst one day sure.

petrol pump station — regarding fuel

This is to inform that that there is a petrol pump( surya nagar , new delhi ) near to my residence which does lots of fraud while giving fuel to customers like :
Less amount of fuel is provided according to correct rate.
The meter is not visible as the colour of meter has been changed to black.
Lots of mixuture is added in the fuel.

I want the concerned officer to take immediate action as early possible so that no such fraud should happen in the future with any of the customers.

HI,
TAMIL NANU STATE
THANJAVOOR DIST
KANDIYUR POST
THIRUVAIYARU TK.
IN KANDIYUR MAIN ROAD THERE IS ONE PETROL BUNK INDIAN OIL THEY ARE NO 1 FARAUD PETROL BUNK.I ASKED TO THE GUY PUT RS.200 THEY FILLING IS CAN FISRT THAN FILLING OUR TANK, IF ASKING THE GUY PUT DIRECTLY TO THE TANK HE SAYING ALWAYS HOSE WAS LEAK MORE THAN SIX MONTH HE SAYING THIS DIELOUGH HE FILLING HE IS CAN SAME HOSE ALL THE TIME CHITING THIS BUNK GUYS.

You should notice this...

I'm talking about incidents in bangalore, the gas station workers have some kinda tactics to work the meter to their favor. If they decide to loot you, they'll not give importance to how much you ask them to fill for. No matter what you ask for, 200/100 wateva they'll first fill it upto 50 and stop it. If you they say i asked for 200/100 they'll apologize and fill the rest in seconds...and the meter will show the desired amount like 200 or 100 resp. thats what happens i'm guessing they fill for 70 for every 100 bucks...so thats what i've noticed. I've put up fights at stations opp the blore passport office, the gas station opp Fanus on Hosur road, the one next to Thoms Bakery frazer town and even the one opp to thoms.
if they stop at 50 its best to move to the next station in case u want to avoid the fight... i get cheap kicks nailing those .

chandra layout petorl pump which is in Nagarbavi road (near chandana dresess)they always will not put petol for correct amout, I want the concerned officer to take immediate action as early possible so that no such fraud should happen in the future with any of the customers.

Wow!! So, everyone in Bangalore experiences this.

Points to Note :
1. I am being cheated by these frauds for about 3-4 months now.
2. I visit a petrol pump only when my bike is out of petrol and then fill its tank to full capacity.
3. I have the CITIBANK's Inidan Oil Credit Card and so I prefer going to an Indian Oil outlet.
4. It came to my notice that no matter what petrol pump I go to, these guys always "by accident", fill the tank with Rs.100/200 petrol first then put their display back to zero and fill in the remaining amount of fuel.

The Incident:

I caught them red handed today when they filled in the fuel for Rs.200 and stopped "by accident". Somehow, I managed to stop the guy from filling in any more fuel after that (He was very reluctant though, I had to practically push him away to stop him from filling in any more fuel).
As I checked the tank, there was no petrol in it although, their display said I owe them Rs. 200/- .
It was early in the morning and I was getting late so i couldn't fight for long but I am going there in the evening to talk to their manager.
Let's see what happens.

PS: Any information about the steps to follow to lodge a complain consumer court will be appreciated.

Let's see what happens.

Hi,
I would like to draw your attention for poor quality of Petrol/Diesal from Indial Oil filling satation near Thana-Munsiganj, Amethi, CSM Nagar, UP.

The above said subject address Indian Oil Petrol Pump give very dad quality of fuel.Some of the point are summarise as follow-
1. Its fuel degrade performance of our vehicle
2. It reduces our vehicle fuel efficiency.
3. Our vehicle running sound changed (it feel bad)
4. Pump display shows wrong density of fuel.
5. During oil filling man stop machine 15 to 50 paisa before.
6. Operator at filling station are very unprofessional.
7. If we call for complain register they did not provide us.
8. If we say some thing regarding oil quality they say IT IS UP TO YOU, IF YOU WANT TO FILL SAME WILL GIVEN OTHERWISE GO TO ANOTHER FILLING STATION.
9. Other filling station 8KM away, It is expensive for us .
10. Filling pumps are un-calibrated.

Fuel prices increases day by day, we are paying it but still we are not getting appropriate quality & quantity of fuel form Indian Oli Filling station. Peopleof our township are prefering to fill fuel from outside like Sultanpur/Allahabad/Lucknow. Bit it is not solution, after all we are customer, we should get the thing for which we pay.

You are requested to look into the matter & ensure that above 10 complain could be rectify by you effort.

I hope your response will be positive & customer supportive outcome will come.


Lakshman Singh
Address- HAL-Korwa Township, Munsiganj, Amethi, CSM Nagar, UP.

All IBP and Bharat Petroleum Pumps of Indian Oil in Malerkotla Road, Khanna, Dist: Ludhiana do not follow Statutory Compliance of Free Air, Toilet and Drinking water. Area Manager at Ludhiana never visits these pumps.

Please register your complaint with name of the persons working at the petrol pump at
http://webapp.indianoil.co.in/paribhavam/?toMktgIS=3
The name of the manager is Mr.Rajender who is the kingpin. Let the drive against corruption initiate. The channel is effective and you can also followup with the complaint number generated.

Cheating at Indian Oil Petrol Bunk Sahakaranagar

Indian Oil - New Petrol Bunk in Sahakaranagar, Bangalore-92
This morning (21 Dec 2013), I filled fuel in this station for my car - tank full. It costed about 2290/= (About 29+ litres) on the meter. They claim that they do not have facility to accept debit cards yet. When I paid by cash 5 notes of Rs 500/= each and waited for change, the guy who took cash handed it to some other person. Then they claimed that I paid only 2000/= and I have to pay extra my side itself. The guy's name is Kantha Raj. The Bunk incharge/manager was also supporting him. I had to just pay an extra 300/= for no reason.
When I asked for the Bill, they gave me a Bill. I just walked away with anger and decided to lodge a complaint. When I checked the Bill (Bill No 199) later, I found it was for some wrong amount of Rs 2101/= (27.18 ltrs).
They are BIG TIME CHEATS!

If any concerned official from Indian Oil is reading this, please take action against such mal-practices. Otherwise, Indian Oil will be losing credibility in the long run. This incident is definitely a Shame and Black mark on Indian Oil management!

Sudeendra

I filled petrol for Rs.200/- on 13/03/2014 in the morning at 8.15 A.M. on Haris Fuel Pump in Kakkad, Kannur District, near Maida flour mill. I have got petrol is adulterated. The vehicle is continuously stopped due to the lack of burning of fuel. So my travel is interrupted, the vehicle's plug continuously cleaned than petrol tank also cleaned. Than I return back to the petrol pump nearly at 4 p.m. the owner or the deputed person or any other authorized person is not there. I asked complaint book for the person, who in the pump, but he mocked me. Than I noticed that the telephone number of the notice board of the pump for complaint to the district dealer and divisional office is erased one letter of the telephone number deliberately.

Money is not deposit my bank account

My consumer no is 104124 and my bill no [protected] I received gas cylinder on 12 Jan 2015 and I had paid 800 to gas delivery boy at present I had not received my remain money please refund my money as soon as

Indane Gas Service

Complaint Against- Indane Gas Service- Subh Gas Agency, Paschim Vihar New Delhi- 110041. for not taking action within time for new gas connection. Vinay Kumar [protected] New Delhi

Dear sir,

Ref: M.Velayudhan- Consumer No: 8108 at Kunnamangalam Gas Agency, Calicut

Ref: M.Ravindran - Consumer No: 3143 at Kunnamangalam Gas Agency, Calicut



We are please to inform you that we get the refilled cylinder on 26th December and we booked the very same day itself, but till now we didn't get the refilled cylinder till date. This is a regular procedure happening in our area. We complaint regarding the same to the authority. But there is no favorable response from the gas agency. Please note nowadays there is no special incident occurred for the delay to supply the cylinders.

So please take-up the matter seriously and make arrangements to instruct your agency to supply the cylinder to our houses with immediate effect.


Thanking you

Yours faithfully

M.Ravindran
Payambra
Calicut
[protected].

M.Velayudhan
Payambra
Calicut
[protected]

What has happened to my complaint/quiry given earlier

Indian Oil/ Indane Gas — refill cylinder supply delaying

SIR

MY FATHER MR.T.RAMANATHAN' HAS A CONNECTION OF INDANE GAS WIHT CONSUMER NO 4734
WITH M/S JAYAM GAS AGENCIES TEYNAMPET PH NO:[protected].

WAITING NO1788 BOOKED ON 12.06.2009

TILL TODAY WE HAVE NOT RECIVED THE REFILL AND THEY ARE SAYING DELIVER TODAY WHENEVER HE CALLS FROM 24.06.2009. IS THERE A SHORTAGE IN SUPPLY OF CYLINDERS OR WHY IS THIS DELAY? KINDLY LOOK INTO IT.

R.Ravikumar
New No 28, FOURTH STREET
ABIRAMAPURAM
CHENNAI18
[protected]
[protected]

I am a Indane Gas using customer. My Consumer No. is 5471, 39, Masjid Moth. My supplier is M/s Veerjyoti Gas, Panchsheel, Near Kamla Nehru College, New Delhi.( Tel:[protected].

I booked for an LPG cylinder vide Request No. 903, dated 02/12/2009. Its 17th December, i.e more than 15-16 days now, the supplier has declined to budge. Anyone can see the vendor selling cylinders at black market any time. I have even been threatened if i dare to complaint to higher officers of the company. If this is the situation, in the Capital of the country, one can imagine of the rest of the country. Don knw, how M/sVeerjyothi can dare do so. Please help for future. Our No. is [protected], [protected].

Indian oil corporation — Gas Delay 45 Days

Dear Sir,
We are a Gas consumer in indian oil Corporation Ltd.(Indene Gas), I am a consumer Name of Narottam Nayak under Rambag agency, Dist- jajpur Orissa,there is a sub delear under said agency at Mangal pur Dist Jajpur (Near our village) who took some empty cylender with Documents & Money and they returned filling cyelender. but last 45 days they took my empty cyelender & document with money, but they doesn't return my Cylender we touch him more than 10 time ut nobody is listing us. kindly take necessery action.

Best regards
Narolttam Nayak

Consumer No.51036
Name of Agency : Ranee Enterprises, Chennai-61
Delay in supply of Indane gas
Agency people are taking Gas booking after 21 days of last supply and supply is effected after 15 days from the date of booking thus, taking 36 days minimum. I am having two cylinders in the above Consumer No. which is of no use, because of the above condition. But Gas is coming for a maximum of 30 days only for our family.
When contacted them, they are advising us to contact IOC - Customer Care. Even for booking second connection, they are refusing that for one family one connection can be given. I need a solution to this, that the booking to be taken immediately after delivery of the Cylinder, as normally they take minimum 15 days to supply new cylinder, from the date of booking. Please take up with the concerned and give us a solution.

K Krishnamurthy
Puzhudhivakkam, Chennai - 600 091
Phone : [protected]

Consumer No. 16849
Name of Agency : Dharuhera Gas Service (Code-103772 Phone:[protected]
Subject : Request for DBC Gas Cylinder

Sir,

An agency of your company by the name LPG Dharuhera Gas Service (Code-103772 & Phone[protected] is situated in Dharuhera Distt. Gurgaon (HR). I took one Gas connection from them No.16849 in the year 2008, May 10th. at that time only one gas cylinder was allotted to me. After some months when I enquired about the second cylinder, I was told to purchase it afer January 2010. Now in the current year i.e. 2010 when I requested for DBC, I was straightaway denied and was also not given any satisfactory reply. I may like to point out that customers are very roughly attended to by the agency owner.

I would like to know why I am not being given second cylinder (DBC) even after my repeated requests. The only one answer I get every time is that "Aap padhey likhey aur samajhdar hain, jahan marji jaakar shikayat kar saktey hain, aur aap jaa saktey hain."

I very earnestly request you that you kindly stop your agent/dealer for behaving in such a rude manner, and also order him to issue me DBC against the consumer No.16849. I also request you to inform me of the action taken by you.

Thanking you.

Yours faithfully,
Vinod Kumar
S/o Late Kartar Singh,
V.P.O. - SIDHRAWALI
Distt -GURGAON (HARYANA)
Mobile - [protected] & [protected]

Dear Sirs,

I Giridhar Gopal Tiwari consumer no/12852 of Indane at Venkat Sai Gas Agency Jubilee Hills Hyderabad not getting refilled cylinders since one month, numb of times I requested at Agency by phone after 15 minutes continue try when getting their numb then listining only one a half line answer "within two days you will receive but this two days not came since one month.Hence If someone can look for our problemb then definitely myself with hole family bless them.otherwise we have left on Lord God who definetely such type of people should be punished by God immidetely so other our brothers can get good service.

Regards

Giridhar Gopal Tiwari
[protected]

Respected Sir,

I had Booked a cylinder on 13.03.2012 it has not yet been delivered on. I Visit the Office of Sridhar Gas Agency at Alandur, Chennai - 600016. that day he was told i will yet the cylinder soon. he was told the dlivered man is on his way . But till date not receiving cylcinder Every time delay Minimum delivery time 45 days. Consumer No : 64056 My Booking reference Number is 293129 dated : 13.03.2012. & Cash Memo No . 4298 dated : 19.03.2012.

I received the message Cylinder hes been delivered against Your refill Booking No . 293129 dated : 22.03.2012. ( Every times we not receiving the bills also) .

Thanking You,
N. Tamizh Selvi
Palavathangal
Contact No : [protected]

I am a customer of M/S Maa Majhi Gouri Indane gas Agency, New colony Rayagada, Pin - 765001, Odisha.

My consumer no is MG5242.

I had booked for my refilling cylinder from 21 st Sept 2012.

Today is 26 th Oct, but I am not getting cylinder .

After enquiring also, there is no reply from agency.

After booking, no slip is being issued by agency to customer.

There is totally a mesh by the agency.

please sent me name indane gas select name in arown