Indian Oil Corporation [IOC] Complaints & Reviews

I booked for a cylinder on 06/12/08 but the cylinder was delivered not before 16/12/08 despite repeated request for emergency. And we had to do with kerosene stove for non availability of the cylinder.
And they are not agreed to book for another cylinder before 21 days after the last delivery.
Now I am using one of my two cylinders while the another is empty and cannot be booked before 06/01/03 and the delivery will come not before 16/01/09.
My consumer No.is 7011 & the dealer's tel. no. is [protected], [protected].
Please check the matter and sent me a feedback for the same at the earliest. as I am going to lodge a complain to the consumer's right protection forum for a suitable compensation caused by the dealer's unfair business practice.

I am resident of ATP colony, ANPARA, distt.- Sonebhadra (UP).We get supply of indane LPG gas through our consumer coprative soceity, ATP, Anpara.We always get 3-4 kg less LPG indane gas cylinder.The dealer has no measuring system in their godawn, also they does not deliver at consumer home.They does not book gas on phone & does not mentain consumer Pass book or show any detail of gas bookings of individual consumer.It is frequent seen that they sell LPG cylinder by blackmarketting, by falsely booking to consumer record in absence of consumer knowledge.At any time their godawn can be cheked for short quantity of gas by surprise checking.Name of distributor-ATP consumer coperative soceity ltd. ANPARA (Sonebhadra) UP, code no.-0275074/2532. My consumer no.-5065, SV no.[protected].

SIR,
Last month, I had booked a cyllinder with M/S Surjit Fuel Depo. (R.K. Puram, Sec. 6, Near Delhi Jal Board, PH:[protected] &[protected] My consumer number is 49635. Till date, the same is not delivered to me. Whenever I went to the agency or Make a call to them every time they reply that we are sending today But till now we have not received refilled cylender. therefore I request you to please interfare in this matter and get our cylender todayitself.

Thanks/Regards
Harkesh Kumar
Qtr. no. 40,
Sector -6,
R.K. Puram,
New Delhi, Ph: [protected]

I have visit the dealer of indane gas for booking a new gas cylinder on basis of my newly ration card, but the dealer at Sangrur Punjab has refused to book the new gas cylinder by saying that the same can not book as booking of new cylinder has closed these days. plz tell me what can i do.

regards

sachin garg

Dear Sir,
I am residing at B-4/3, 205 B.T.Road, Kolkata-700108. My consumer Number is 224083. M/s Sneha Gas Service at 81/1 Rai Mohan Banerjee Road, at Kolkata 700035 is the Distributor of the Indane Gas. It is the regular wilful delay of the said distributor in supplying the gas to me. Sometimes they tactfully rebooked the gas so that the party cannot book the gas before the stipulated time creating fake demand of gas. In this month also I am not getting the gas after 3 reminders to the Distributor. Kindly arrange to provide me the gas at the earliest.

I am a consumer of Indane Gas. My consumer no. is 8436. My dealer is: Saieesh Enterprises, Anand Bagh, Malkajgiri, Hyderabad, AP (Ph Nos:[protected] / 27242154 /[protected].

I have lodged a complaint on 26th Dec 2008 that there is a problem with both the burners of my gas stove. Today is 2nd Jan 2009. Even after several reminders, the mechanic did not turn up till date.

I shall be grateful, if your office can pls try to prevail upon the agency to attend at the earliest.

Thanking you,

Yours faithfully,
T Kameswara Rao
House No. 19-150
Gautham Nagar
Malkajgiri
Hyderabad 500047
Ph:[protected]

Hi,

Ever since last 4-5 deliveries gas is recieved after 15-20 days of booking also the amount of volume of gas in the cylinder is quite less than the standard value and the vendor does not carry weighing scales along with him. The delear is very rude and does not pay attention to the complaints.

Delears Details:
Dawarka Indane Service.
K-1/4 Rajapuri (Sec-5),
New Delhi.

Please take apropriate action at the earliest.

Sachin

Hi,

I've booked my cylinder on 18th of December '08 and they said that they'll deliver it within 7 days. Now, 14 days have past and still I haven't received any cylinder. I've queried twice and they said they're sending it on that very day, but nothing happened. My consumer details are given below:

Consumer Number: 26204

Consumer Details:
YADU INDANE GAS SEWA
D-33, Site 4 Sahibabad Indus Area
Ghaziabad, UP - 201005

I am one of the customer of Pooja gas agency, which is situated in unichira, near Thrikkakkara, cochin. Not only mine but everyone in this loacality is not geting the cylinder properly. The gas agency is selling the gas cylinder to caterring service for cost of Rs. 500/- to 650/- per cylinder. Last month from july itself I am getting the same answer from the cylinder carriying boy and from agency that your booking number will be come only after two weeks. We were job going people, the boy carrying cylinder will give the cylinder to anybody outside the house waiting and telling that they will give 500 or 650 rupees. They will give the cylinder to them. the same thing happening every month and I am getting the cylinder only after 60 to 65 days.
Last month I booked the cylinder on 05/11/ 2008 but I received the cylinder on 28/12/2008. you can imagine the 53 days., with out cylinder.
Is it fair. But this is happening in Trikkakkakkara city from last 1 and half years.

The more mulpractice is in front of mary rani church road Thoppil.

Every time the given phone number is busy or out of order. If we go there we can see the lady staff were siting in front of the computer and talking with some of their friends. This is not way a lady sit in the office.

The address of this agency is
POOJA GAS
DOOR.NO.766B/V, SUBAIDA BUILDING, UNICHIRA
TRIKKAKKARA.P.O. COCHIN-21
PHONE:[protected], 2576591(IVRS)
[protected], 6508831
E MAIL: [protected]@rediffmail.com
KVAT NO:[protected]
C S T NO:0712c004345

more over that the bill given by them does not have any address of the customer.

regads
well wisher
devdas

Hi All,

I'm a resident of Bangalore. I bought petrol from an Indian Oil Gas Station/Petrol Pump in Koramangala (In front of Passport Office, Bangalore) .

I asked for petrol of worth Rs 200/-(Rs 52/litre). I noticed that the fuel needle of my vehicle didn't move much. I thought probably after catching-up speed the needle will move but no it wasn't gonna happen. I came back with a transparent caliberated...

sir indane gas gru agency supplaid exprid gas cilinder me. last bill so gas liking i complainted gru gas agency and indan cell also but no responce till now. i try to say complaint to office no [protected] but they officer also not redy to hier my complaint so kindy solve my complaint and repalce to new gas for expry gas cilinder

Consumer No.1853
Name of the agency: Panakkal Gas Agency, Kunnamkulam., Kerala
Gas Booked supplied on Waited for
8-Feb-08 22-Mar-08 43 days
9-Apr-08 20-May-08 41 -do-
30-May-08 14-Jul-08 45 -do-
23-Jul-08 4-Sep-08 43 -do-
8-Sep-08 1-Nov-08 54 -do-
3-Nov-08 29-Dec-08 56 - do-
The above table gives the number of days I had to wait for the supply of gas from the agency. Please take necessary action.

Iam holder of Indane Gas cosumer No A-27878 With Agnihotri Gas Service, Shop No 10, Godavari Complex, Sector37, Noida.
I have faced following problems with these distributors in the past
Their teles 24301128.2430300, 4319765, 2433128, [protected] never respond or are invariably busy. Therefore one has to send the driver or servant to register the demand for the Cylinder.
The supply is erratic and sometimes has taken more than 15 Days to materialize
Invariably when one goes personally the slip is given and customer asked to collect the cylinder from Gowdown
The standard answer of staff is that your house must be locked where as my house is occupied by parents 24X7
Today I was told that delivery boy is new and does not know the location. I was given tele [protected] of Mr Kaptan (delivery boy) to explain the location to him. On contacting Mr Kaptan turned out to be person who regularly delivers the Gas to our house but expressed his helplessness saying that gas was not therein theGowdown. He further clarified that somebody from agency had rang up and advised him to say that gas will be sent today;which incidently is the standard reply
Theowner at tele No [protected] refused to listen to the issue

Dear Sir,
With reference to above subject, i would like to lodge a complaint against Indane Gas Agency, Sri Sai Balaji Gas Agency, Prakash Nagar, Begumpet, Hyderabad.

Facts of our case-
1. We have shifted from Vadodara, Gujarat to Hyderabad
2. we have submitted the transfer letter of our connection almost 30 days back.(Sai Balaji has told that if we are government employees, we will get it immediately or it will take 10 days) Do you think such statements are acceptable??!!!
3. The telephone operator is not cooperative.
4. Today, telephone operator told that the papers are still with us, not sent to Vadodara for transfer(NOT AT ALL ACCEPTABLE, VERY VERY SHOCKING, PATHETIC APPROACH)
Can we expect any positive help from your side or a reply to this atleast, at the earliest...

I AM INDANE GAS CONSUMER NO. 19804, AT ASAL DURG GAS AGENCY, GANDHIPATH JAIPUR.I AM AREA MANAGER OF LIC MUTUAL FUND, RAJASTHAN, AND I USUALLY REMAIN ON TOUR.I HAVE GOT SOME PROBLEM WITH THE SERVICE, WHICH I AM LISTING BELOW:-
1. THE ASAL DURG GAS AGENCY HAS GOT 4 TELEPHONE NOS,[protected], 2359600, 2359500, 2359595, WHICH I SUPPOSE IS MEANT FOR CUSTOMER CONVENIENCE. BUT I CAN CHALLENGE IF ANYBODY COULD CONTACT THEM OVER TELEPHONE.I DON'T HAVE TIME TO GO PERSONALLY FOR GAS BOOKING OR OTHER PROBLEM.
2. LAST TIME MY CYLINDER WAS BOOKED ON 23.11.2008, BUT WAS DELIVERED ON 07.12.2008 AFTER MUCH PERSONAL PERSUATION AND AT THE COST OF MY OFFICE HOURS.
3. THEY HAVE A SYSTEM OF BOOKING THE NEXT CYLINDER 21 DAYS AFTER LAST DELIVERY. SURPRISINGLY WHEN I WENT TO BOOK THE CYLINDER ON 29.12.2008, I WAS TOLD IT WOULD BE DONE AFTER 30.12.2008, AS THEIR RECORDS SAYS THE LAST CYLINDER WAS DELIVERED ON 09.12.2008. WHEN I ASKED FOR THE DELIVERY RECEIPT OF LAST CYLINDER, THERE WAS NO ONE FREE TO HEAR ME.I WONDER THAT THERE WILL BE A SYSTEM OF BOOKING AFTER 21 DAYS BUT NO SUCH TIME BOUNDATION FOR TIMELY DELIVERY AFTER BOOKING.
4. I HAVE GOT 6 MEMBERS IN MY FAMILY AND ONE CYLINDER LASTS FOR 20-22 DAYS. HOW I CAN MANAGE WITH SUCH A POOR SERVICING.

I HAVE FULL FAITH ON INDIAN OIL AUTHORITIES THAT THEY WILL HEAR ME AND TAKE NECESSARY ACTION.

SUJAY DUTTA,
[protected]

Sir,
I am a consumer of Indane gas since 1999, presently my connection is at M/s Ela Gas Agency, situated at Sector-93, noida. Last month I have complained about under weight of cylinder to the agency manager Mr.Abdullah but no action has been taken after that I have complained to Mr. Naveen Mukreja, Area Manager of IOCL after that four person come to my house and forced me change the cylinder and don not to lodge written complaint all these matter is well known to Mr.Naveen Mukreja.

Now a have called for booking but the agency has denied to accept booking and also informed that your supply has been closed.

Therefore you are kindly requested to look into the matter, so that I can get cylinder in time and also full weight.

Thanking you,
yours faithfully,
Binod Kumar Prasad
12FF, Block - 21, Pocket - 12
Sector-82, Noida
Mob-[protected]
Connection No. 5384

Repected sir

I am consumer of Indane gas for last five years... of PARUL GAS SERVICE shop no. 3-4 Main road Hardev Nagar, Jharoda, Burari, Delhi 84.My consumer no. 27004... I am very much upset with distributer(ID 6014) of cylliner in area of Nathupura ... they do not give cylinder on time as well as they gives less gas to us we have been facing this problem continuously ...recently we booked cylliner on 10 dec 2008 but it had not reached yet updated 28 dec 2008... all the number on consumer slips are wrong number and no reponse is given ...sir we are in a great deal of problem ... pls reply and take a strict action...whole of our locality is facing problem...pls take strict action

your consumer

INDERJEET SINGH

Dear Authority,
Gas cylinder delivery in our place taking two months of waiting time on an average. We have two cylinder, but this does not improve the situation either, the local gas distributor (Safa gas agencies, Tirurangadi, Malapuram Dist, Kerala) does not allow us to book for the second cylinder when there is already one booking pending on the consumer name. The distributor sites the reason that they are also in short of supply and are trying their best effort to distribute according to the seniority in the list. I wonder how only certain part of the district only is affected by gas supply shortage. Most of the other part of the district, average waiting time is less than a week.
My Indane consumer number is 00025453, and the recent booking we made is on 18 Nov 2008 (booking # 4587) and we are still waiting on the delivery for the same.
I would request you take all necessary steps to ensure timely delivery of the gas cylinders.
Thank You,
Shibu.

I am a consumer of Indane gas ( Rama Indane - Sec 21C Faridabad ). I tried booking the gas on 23rd Dec and to my surprise i came to know that it has already been booked and delivered to someone else. My repeated complaints have fallen on deaf years and i have not received my gas till date.

My Consumer No:14477 on the name of Mr. Om Prakash Bhatt.Due to not booking the gas connection for 3 months, the agent of indane gas "Prabha Corporation" said that this connection was inactive.for this u have to submit stamp paper, written on this is that "i have no connection so please active my gas connection" and there is also not behaving in well mannered with ladies also.This procedure is continuously stretched from July 2008.So please check this problem and help me out.
Thanking You
Nikhil Bhatt (Mob: +91-[protected])