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Updated: Nov 5, 2025
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P
Pramod
from Basi, Punjab
Dec 2, 2008
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this is to bring to your notice, the malpractice at a majority of the IOCL pumps accros the city of bangalore. one such incident has been experienced by me .
on 26 nov 08, i visited M/S rajashree petroleum, CA No. 5/D, 2ND BLOCK, 4TH STAGE, BTM LAYOUT, BILEKAL HALLI, BANGALORE-560 076, to fill up petrol for my vehicle. the person attending the pump had just filled up another vehicle petrol for an amount of Rs. 200/- i had asked the person to fill up petrol for Rs. 1, 000/- . the person handling the cash tried to divert my attention and the person filling petrol started filling my vehicle from the same reading (i.e Rs. 200/-) . Aware of the juggling i waited to see what happens next.. however he stopped at Rs. 1, 000/-. On enquiring about this.. he stated that he had filled up for Rs. 1000/- . . i called for the owner of the pump and informed him of the incident.. he however tried to dismiss the incident by apologising. This is however not accaptable to me or say any hardworking person. I wrote a statement of the incident have got it signed by the petrol pump owner, Mr Naik Raju, along with the rubberstamp impression of the defaulting pump.
You are kindly requested to look into the matter immediately and take necessary actions againts the personnel involved. more details can be obtained from me. The actions taken by your company may please be intimated soon or else necessary action will have to be taken by me as per the RTI.
thanking you
Pramod S DIxit
Aug 14, 2020
Complaint marked as Resolved 
I can any 1 help me 2 get petrol card r cardit card plz i dnt hav pancard.
the salary wht i am getting is ly 5k. i hav taken pulsar last 2months back .. and every time i ll be not having money for petrol. so if i get dat card will be vry help full to me.
I visited the bunk near SEETA CIRCLE near Giri Nagar ON 01 JAN 09 AROUND 1045 Hrs., Parked my Scooter and ashed the person to fill the petrol for Rs 100/. I did not cheked the reading while filling the tank. After I left the bunk and during driving, I could see the meter was not reading properly with respect to the amount of fuel put in the tank.
I feel that there is a need for surprise check to be carried out in this bunk. In my opinion the filling of fuel with respect to the meter reading there exists an error and calibration check be carried out. I am not happy with the refuelling of petrol in this bunk.
Hope your good office will do the needful to arrest this fouling.
Regards,
Wg Cdr Ashok Kumar
Hi,

I am a regular at IOCL petrol pump in Domlur, Bangalore. The pump is Shree Service station. Today while getting fuel for Rs. 1000/- the attendant did not set the counter for Rs. 1000 but started filling after ensuring zero. The other attendant that collects the payment took my Citibank card and asked if I had HDFC card as he had HDFC machine. I was a bit suspicious as these are the tactics they use to divert attention. I turned immediately towards the guy filling the fuel and to my astonishment I saw the guy pressing a button ( i think it was L2) and the counter changed from Rs. 211.89 to Rs. 500. I lost my temper and shouted at the guy which made all of them come to me and say sorry for the mistake This is a clear case of trying to dupe the customer and cheat. I tried to get contact number of a Indian Oil executive responsible for that area but did not get any number. I am sure these things happen to many people and should be handled strictly. Please look into this on an urgent basis.
Suggestion: please look at the option of disabling these short-cut buttons while the pump is in use so that such incidents do not take place.
I filled petrol at the Indian Oil petrol bunk at Bull temple road, Basavangudi, Bangalore. this week when I went to fill up full tank, I returned with one-third tank empty (realised it when I saw next day).

This is what they do (everywhere) - talk to the customer diverting their attention from looking at the meter and in the meanwhile race the meter to closing amount (don't know how, but almost all petrol bunks follow this trick).

Consumer has no way to prove them wrong at that moment, we don't even take bills as proof. I am 100% sure now that there are techniques to make the meter race to the end point without dispensing petrol. We need to bust them somehow and make it public.

Meanwhile, wrote to Indian Oil Corp, Bangalore; Karnataka Food and Civil Supplies Corp (supposed to be their duty to inspect petrol bunks), Lokayukta and various public forums - may be futile but I wanted to convey. Would like to know if anybody has filed a PIL on this matter or gone to Consumer court.

Here's what one can do:

1. Don't take your eyes off the meter.
2. Ensure the meter is displaying zero before it starts, and displays both the amount of money and petrol filled at the end of it, catch them red-handed if the liters are not displayed. Take a bill.
3. If you see that your tank is not filled up according to your estimation or usual level for that amount, raise an alarm with the attendants, if they feign ignorance, pick up the Company Sales Manager's number displayed at every bunk and call up to lodge a complaint about this.
4. You could also give a written complaint to the Company Sales Manager or State head and to Karanataka Food and Civil Supplies Corporation Ltd., also write the complaint in the complaint book at the bunk maintained by the Company.
5. You may also alert other consumers in the neighbourhood and online. Try to fill for x litres instead for x amount.
I am from Chennai and I agree to these complaints since I find these malpractice very very common in Chennai too. They try to divert our attention, by talking about credit card, xtra rewards card etc. I normally don't respond to them and I don't care if they think I have an attitude by not responding to them!! But, unfortunately I got cheated today [5-MAY-2009]

Nowadays they have a hand-held meter, into which we can't even peep! They thought customers are careful only if the meter is visible and so have come up with a new way of cheating by using hand-held meters! After getting petrol filled for Rs. 1, 000 and in spite of repeatedly asking for proper reading, bills etc, I found later that I have been cheated by Rs. 400. They have filled only for Rs. 600. This is height of cheating. Something must be done to stop this day light robbery.

Cheers
Venkat
[protected]@yahoo.co.in
Till yesterday i used to hear these things only from my office colleagues and friends in Delhi/NCR. But yesterday I encountered the same thing with me.

I and my wife thought to go to Delhi for an evening stroll at Rajhghat. Started from our residence at Indirapuram, Ghaziabad we headed towards Delhi via NH24.
I saw the car was low on gas, so I stopped at Indian Oil Gas station at Ghazipur/Mayur Vihar.

I told the refilling guy to fill 1400 Rs of petrol. He told me to look at zero on the meter and inserted the nozzle inside the tank neck. He stopped at 200 and said “bhayya ho gaya 200 ka”. I told him that I asked for 1400. He said ok and asked his colleague to fill again for 1200 bucks. He then moved away, picked a wiper and asked me to close my front window, “bhayya sheesha uppar kar lo, andar pani chala jayega”. Suddenly I realized there is some fishy thing going. They are playing around me by diverting my mind. I said “ruk jao aur pehle petrol bharne lene do”. I recalled that this is happening the same way my friends used to tell their stories.

The other filling station guy didn’t set the meter to zero and continued. Now I was confirmed that he will stop at 1200 and that happened. He said “sir ho gaya 1400 ka”. I said this is only 1200, how come 1400. He tries math on me “sir, 200 + 1200, 1400”. I again said that you didn’t set the meter to zero and continued from 200 and its only 1200 now. He called the previous guy and asked him if he reset the meter to zero. The first guy nodded his head and asked me “aapne dekha nahin?” I got annoyed and said “kab kiya aapne zero, I’m continuously watching the meter and you started from 200. I want to talk to your manager”. He suddenly told the other guy to again refill the tank for another 200 bucks and moved quietly to the other refueling meter, what the [censored]?

I got very angry over this matter and asked the other guy that what was all this? He said “sir ho gaya hoga confusion, rehne do. Yeh lo aapka bill”.
I was amazed, “who asked for the bill… aaj tak to kabhi nahi diya…”

So guys, be aware and attentive while you refill gas next time…

Indian oil corporation — MALPRACTICING TACTICS

TODAY 17.09.09 AT 9.00 PM.I HAVE VISITED TO KANMANI SERVICE STATION, 1, SYDENHAMS ROAD, CHOOLAI, CHENNAI - 112. FOR FILLING PETROL. (CASH BILL NO.23395) BEFORE FILLING I HAVE NOTICED Rs.20/- ALREADY IN THE METER. WHEN I WAS ASKING FOR Rs.100/- PETROL, AND OPENING PETROL TANK CAP OF MY BIKE, ANOTHER MAN CAME TO ME AND ASKING ME REPEATEDLY "HOW MUCH PETROL DO YOU WANT" TO DIVERT MY CONCENTRATION. WHEN I FINISHED REPLYING HIM, THE FIST ONE TELLING ME THAT HE HAD POURED Rs.20/- PETROL IN MY BIKE. AFTER ARGUMENT, HE PUT ONLY Rs.80/- PETROL IN THE TANK. THEY HAVE EASILY CHEATED ME. THESE ARE THE TACTICS GOING ON IN PETROL BUNKS.
Sir,

we are one of customer of your esteemed company. our dealer is coastal agencies, Pandikudy, cochin682002. we had booked gas on 11.11.09 and delivery is made today only with bill no 3856 dt19.12.09

Consumer no is 11273 name Vijaya M

On delivery cylinder found that plastic seal is not broken but main plastic nobe is easily came out . we immediately rejected and inform the dealer and they are not accepting the same . at last making shouting and all he return with new cylinder.

Please take action against this dealer for these type of malpractises and delay of delivery of gas from your side after making a reasonable enquiry from any customers under this dealership. expecting an immediate action towards this issue. We are regularly seeing at the time of booking always customers are complaining for their services regarding delivery and al.
It is so unusal for us to register complain against such a big company like IOCL, I had filled petrol pump at Maruthi Sevanagar Bangalore IOCL petrol bunk. The guy cheated me by diverting my attention. So all the responsible personnel of IOCL do have suprise check or have some system set up by which the customer can contact the top honcho's at the same time
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    kkverma2011
    from Bengaluru, Karnataka
    Dec 2, 2008
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    TO,
    AREA MANAGER
    IOCL AGRA/LUCKNOW/DELHI

    DEAR SIR,

    1. I AM CONSUMER OF INDANE GAS HAVING NO 17573 THROUGH SHRIJI GAS SERVICE BANGALI GHAT MATHURA U.P.
    2. ON[protected] I BOOKED FOR REFILL WHICH WAS DELIVERED ON 20-11-08
    3. ON[protected] AFTER EXPIRY OF 21 DAYS FROM THE LAST BOOKING BUT ON PHONE NO 2400300 IT WAS REFUSED ON THE PLEA THAT IT WOULD BE BOOKED AFTER 21 DAYS FROM THE DELIVERY DATE
    4. KINDLY TAKE NECESSARY ACTION AGAINST THE SAID AGENCY FOR NOT BOOKING THE REFILL AFTER PREVIOUS BOOKING I.E.[protected]
    HOPING SUITABLE ACTION

    SAVTRI DEVI
    W/O K K VERMA
    80 OMKARESHWAR COLONY
    MATHURA
    281006
    PHONE[protected]
    Aug 13, 2020
    Complaint marked as Resolved 
    TO,
    AREA MANAGER
    IOCL Patna, Bihar

    DEAR SIR,

    1. I AM CONSUMER OF INDANE GAS HAVING NO [protected] THROUGH PUNIT NAYAN ENTERPRISES, PAHARPUR, KHAGUAL ROAD, ANISHABAD, PATNA-800002 (BIHAR).I AM TRANSFERED THIS GAS NO.TO DEHRI ON SONE, DISTT-ROHATAS.BUT HERE THEIR IS AN AGENCY NAMED AS:-
    M/S VANDANA INDANE
    LUCKY TYRE, MOHAN BIGHAHA, DEHRI-ON-SONE
    PHONE[protected]
    THIS AGENCY IS BEHAVING ABUSIVE TO ME.AND ALSO DEMANDING BRIBE OF Rs.3000/- PLEASE TAKE IMMEDIATE ACTION TO THIS AGENCY OTHERVISE I AM GOING TO FIR REGARDING THIS AGENCY.
    WAITING FOR UR RESPONSE.

    SANJAY KUMAR
    MOB-[protected]
    UPL OFFICE, BRBCL OFFICE, JAIN BANGLOW,
    DEHRI-ON-SONE
    DISTT-ROHTAS(BIHAR)
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      R
      rrammesshh
      from Coimbatore, Tamil Nadu
      Dec 1, 2008
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      I witnessed this on Sunday 30 Nov around 1pm just next to Shriram Shrishti apartments on Sumangali Sevashram Road, Anand Nagar, Bangalore. The residents there tell me that this is a regular occurrence.

      A truckload of Indane gas cylinders arrives and is unloaded on the roadside for further distribution. The person unloading picks up a cylinder from the truck and throws it hard on the tar road. This happens cylinder after cylinder, each cylinder is thrown hard on the road and then picked up by another person who rolls in into place. There is no attempt to soften the blow, on the contrary, the effort seems to be to throw it as hard as possible. Does Indane have any standard cylinder handling practices which are being violated here, and if not, then is Indane certain that this type of handing will not increases chances of the cylinder behaving dangerously?
      Aug 13, 2020
      Complaint marked as Resolved 
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        Sojan K.j
        from Delhi, Delhi
        Dec 1, 2008
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        I am a connection holder of Indane Gas agency of Angamaly Branch (Angamaly Consumer Co-operative stores). I am totally depend upon gas for house hold functions. we are regulay following up with the company on correct dates. On contacting we used to get the repeated answers that our cylinder has been taken by the distribution cleark for delivery. on contacting them (One Mr. Francis) He promises us that the cylinder will be delivered on the same date and on its way. But even after 45 days we are still failed to get our rightful cylinder refilled. Eventhough we are having dual cylinder one is always empty as they demanding a refilling time of one month. But the fact is that we even could not get the cylinder after 45 days.

        We have got information that Bill for delivering the cylinder alredy prepared last week. We have to depand upon other relatives and neighbours for managing rest of the days. Our almost all neighbours are using bharat gas and they are getting prompt delivery of 2 weeks after booking, and in that case we are waiting months for our rightful refilled cylinder. We are very fed up with the service. We felt that their is a something wrong intentions.

        If there is some one to check the all these wrong deeds. Is there is some one put these on right track ? We have the opinion that all these types of public affecting matters should be entrusted to someone honest and least business minded. All these persons like francis should be checked regularly.

        Hope if it could be eye opening for the authorities.
        Aug 14, 2020
        Complaint marked as Resolved 
        Irregular distribution of gas refilled cylinder
        I am a connection holder of Indane Gas agency of Mubarakpur Branch (Mubarakpur Gas Agency Mubarakpur Distt...Azamgarh UP276404 PHONE[protected]. I am totally depend upon gas for house hold functions. we are regulay following up with the company on correct dates. On contacting we used to get the repeated answers that our cylinder has been taken by the distribution cleark for delivery. on contacting them . He promises us that the cylinder will be delivered on the same date and on its way. But even after 31 days we are still failed to get our rightful cylinder refilled. Eventhough we are having dual cylinder one is always empty as they demanding a refilling time of one month. But the fact is that we even could not get the cylinder after 45 days.
        Bestregard
        Jamal Akhtar
        Puranibasti Lalchowk
        Mubarakpur azamgarh u.p.276404
        Mobile[protected]
        ChashMemoNo 5150

        Indane Gas Cylinder — IMPROPER WAY OF CYLINDER- DISTRIBUTION

        I've a connection of Surajkund Gas Service, Gorakhpur, no. SGS 25951. They book a cylinder only after 21 days of the delivery; and, they take about 7- 15 days to deliver a cylinder after booking. So, we get a cylinder in 28- 35 days. Is it correct/ legal?
        Dr Shagun Santani
        Mob. [protected]
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          Dr. Archana Varma
          from Bengaluru, Karnataka
          Dec 1, 2008
          Resolved
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          I have a customer no. 19466 at Sathya Sai Gas Service 3, Lakhanpur, Gumti No. 11, G.T. Road Kanpur . but recently a few days ago I recieved a letter informing me about opening of a new distributorship by the name and stytle of ' M/s Shri Krishna Sai Indane Service ' having its showroom at 3/174 a Vishnupuri Kanpur -208002
          I have bee asked to attach myself to this newly commissioned distributorship which is a source of great problem for me as being a working women i will not be able to pursue the services of the mentioned distrtibutorship as it is at quite a long distance from my house and it will be not possible for me at all to go to the mentioned gas service again again for booking the gas
          I would be greatly thankful if I am not transferred to this new distributorship as it will be a source of great inconvinience for me . I hope a solution to my problem will be found .
          Aug 14, 2020
          Complaint marked as Resolved 
          dear
          sir
          i am requested to u wy u r not going hard with urs distributer "kesari gas" just shoing conecet no, [protected]&[protected] is not in order then why displeye this no ????????????????????????????????????????????????????????????????for cnfusen urs coustmer ??????????????????????????what r u whant i[censored] dont minde then u tell me on my id //////////////////////[protected]@gmail.com
          I AM SANJEEV KUMAR SHUKLA LPG ID[protected] CONNECTION WAS TRANSFEREED FROM SAKET GAS SERVICE, AYODHYA, UP TO KRISHNA SAI GAS SERVICE, VISHNUPURI, KANPUR, DOCUMENTS AND AMOUNT WAS DEPOSITED AT AGENCY ON 06.05.2015, BUT TILL NOW CONNECTION IS NOT TRANSFERED. I AM SUFFERING.

          REQUEST TO PLEASE GIVE SOLUTION SO THAT PROBLEM CAN BE SOLVE.

          REGARDS

          SANJEEV KUMAR SHUKLA

          Problem Regarding Transfer of Customer to M/s Shri Krishna Sai Indane Service , Kanpur - Comment #2169499 - Image #0
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            Suresh K Sharma
            from Dehra Dun, Uttarakhand
            Dec 1, 2008
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            Dear Sir

            I have a domestic connection of LPG with Manju Chandra Gas Service. My connection No. is M28552. Every time I book the gas, i get only 9 -10 kg gas in the cylinder. I had complaint with the owner of the agency but no action is yet been taken, this time i get a cylinder of 29 kg but filled with water. Please help me.
            Aug 14, 2020
            Complaint marked as Resolved 

            ROSE GAS AGENCIES INDANE GAS — LEAKAGE CYLINDER

            CONSUMER NO 7332 CONSUMER NAME R KANNAN TODAY WE HAVE RECIEVED THE INDANE GAS CYLINDER WHICH WAS LEAK WE HAVE NOTICED IT IMMEDIATELY AND ASK THE PERSON WHO BROUGHT IT TO REPLACE IT BUT HE REFUSED SINCE IT IS MAJOR PROBLEM IF THE LEAK PERSIISTS MAY CAUSE FIRE THIS IS THE SECOND TIME WE ARE RECIEVING THE LEAK CYLINDER THOUGH WE GAVE REPORTED TO AGENCY AUTHORITIES NO ACTION HAS BEEN TAKEN YET PL TAKE ACTION QUICKLY TO AVERT THE FIRE DUE TO CYLINDER LEAK
            Indane Gas Leakage delivered by Today (10.1.12, please attend urgently.
            My Gas Agency is ROSE GAS AGENCY, ADAMBAKKAM, CHENNAI
            GAS AGENCY NO: 34085.
            NAME: S.SEKHAR
            CELL: [protected]
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              V
              v. Rajgopal Iyer
              from Hyderabad, Telangana
              Dec 1, 2008
              Resolved
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              Hi, everytime when i book for a cyllinder at gas agency (Spruthi gas agency, Alwal) they say that yes we have booked your cyllinder and you will get it within 12 working days, but even after 15 days when i dont get the cyllinder. i used to go to their office and i just shocked when they answer me that there are no booking for you, and again i have to book. This is really painful and i want a strong action against SPRUTHI AGENCIES, ALWAL.
              Aug 14, 2020
              Complaint marked as Resolved 
              HI,

              THE PROBLEM IS SAME IN GURGAON ALSO.I AGREE.MY SGAS AGENCY DO NOT RESPOND TELEPHONE CALL.IF THEY RESPOND IT WOULD BE MINIMUM AFTER FIFTY RIGORUS CALLING.MY SUPPLIER'S
              ADDRESS IS-INDANE, MEHARALLY ROAD, GURGAON, HARYANA-122001.
              PH [protected]

              TAPAN CHATTOPADHYAY
              hamere yeha vasant kunj mai qutab gas service hai iski service itni gandi hai naha patha nahi kase chal rahi hai na to kabhi bhi iska phone miltha hai or agar mil bhi jata hai to paper pe likhe kar na to computer me bhi antry bhi nahi kartha hai na to phone uthya na hi entry karwai is liye hame time nikale kar itni dur se ayoo or cylinder ko itnui door jooo phir le kar ayoo inke yeh phone utha kar droore me dal diya jatha hai ya phir jo batha hotha haio phone le kar asse hi bathe jatha hai or nahi new connection detha hai mai new connection mangaine gaye to mere se bola ki tumare pass yeh ka connection hai maine kaha mere father ke name hai uhe bola nahi milaga mene kaha kuo bola one ghar mai one connection maine kaha ki maa or bete ki ladi hogi to beta ne aapna chula alag kar liya to maine kaha ki tu aapna chulha dega kya bola maine kyo dunga maine kaha phir bhi connectin nahi diya mera contact no [protected] MERI GAS NO HAI QG 4924
              DISTRIBUTOR NAME HAI
              QUTAB GAS SERVICE
              SHOP NO 3 CSC NEAR DDA DAIRY FARM, MASUDPUR VASANT KUNJ N.D. 110070 PH : 26894324, 26890020, TIN NO : [protected]
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                Partha Mitra
                from Korampallam, Tamil Nadu
                Dec 1, 2008
                Resolved
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                Very Poor Service
                I am Partha Mitra of NetajiNagar, Tollygunde Kolkata 700092. My phone number is [protected]. This particular Gas Service agency called Chayanika Located in kolkata, Ranikuthi, Tollygunge under Indane Gas Services has provided very poor services in terms of booking and delivery of new cylinders. Its been 16 days I m over with my previous cylinder. I was desperately and restlessly trying to call the above mentioned agency on thier number[protected] and[protected] to book my new cylinder, but in vain. The number constantly and continuosly rings and then gets disconnected without any anwser. Then the number remains busy for next 45-50 minutes. Finally my wife visited Chayanika Office and requested them to take booking, which they declined and gave one phone number(1260) to her . I made booking through that number(1260) 14 days back. Still no response from them. Finally I took leave from office and went to their office last Friday. On enquiery they behaved very rudely and said that gas cylinder is not available and shall be given after supply comes. They claimed they are not entitled to let us know when they will supply us the cylinder. We are all left on their mercy. I have a single cylinder connection. Tell me how can my family with 2 school going kids cope with this crisis. I am suffering very severely because of this crisis both mentally and physically. Is this the way you treat your customers?
                Aug 14, 2020
                Complaint marked as Resolved 

                lindane — non delivery of gas cylinder and ill treating customers

                Sir,
                I'm residing in 28, bavapet st, kanchipuram. I possess a Indane gas connection no:1839 from your Distributor, Sri KAmakshi GAs Agencies, Kanchipuram. I was delivered one Cylinder on 9-7-2008. I was asked to book next cylinder not before 30 days and the cylinder will be delivered within a week. The next cylinder I booked on 28-8-08 i.e., after 50 days. Now it's more than 40 days and till now I didn't receive any clynder from the distributor. We have walked in many a times to your dealer's outlet at mettu st, and could not receive any proper answer from them and the counter girls over there give some irresponsible answers and behaving as though we stand as beggers before them. At last a week back they asked us to go to the godown and check there. When we went there the godown incharge asked us to ask the delivery person who will come to our house.

                I really don't understand why these people are acting like this:
                1. Are Indane customers walking into Indane distributor outlets are beggars? Are indane sales girls not bound to answer us properly?
                2. Is it the duty of the customers to run from pillar to post to get a cylinder for the already existing connection? Or does an Indane customer has to stand at his residence entrance to wait for the indane delivery boy to come and ask him on the status of the booking. If it's so, does Indane gives distributorship to a person who is having no office at all?

                I sincerely doubt, if even after 50 days of we booking, we are yet to receive the cylinder means, That cylinder which was booked for us must have been sold to any Hotel with an extra cost.

                Kindly look into this issue seriously and help us to get our cylinder delivered at our residence without any further delay.

                Also it's my sincere request if you could induct some code of conduct for the staff of such distributors.

                Hope this mail will solve the problem. Kindly inform us of the action taken against the distributor for making a customer to wait soo long and ill treating his messenger by words.

                Thanks and regards,

                C.Santha Lingam
                [protected]
                I fully agree this customer complaint. The way they responding the customer is like a dog. Not responding well.
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                  Durda Bahadur
                  from Pune, Maharashtra
                  Dec 1, 2008
                  Resolved
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                  Dear sir,

                  We are sorry to inform you that, your gas supply service is very poor. I had booked my gas as on 24.11.08 at the your gas distributors Arjun Enterprises - 17 DDA Shoping Comp. Munirka New Delhi-67. But i have not yet received gas till date. From lot off time i am calling on land line number but no bady pick the phone on following no.[protected],[protected]. So kindly request to you. Do the needful.

                  Thanks & Regards,
                  Durga Bahadur
                  Customer No. 14222
                  154, Munirka Village, New Delhi 67
                  [protected]
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  To,
                  The Disignated Officer
                  Indane Gas
                  Subject- About Gass distribution.
                  Sir,
                  In respect of above written subject, I have to say that I am Anand Kaushik from Sports Club Road,
                  Chhataui, Motihari, East Champaran, Bihar PIN-845401. I have to submit following points.
                  (1) We are consumer of Sri Krishna Gas Agency, Motihari. It is from INDANE.
                  (2) They used to make very late in delivery of gas sylenders. It is about 40 to 50 days.
                  (3) They never used to deliver any adject information about their job.
                  (4) The maximum consumer gas sylenders used to be blace from this agency.
                  (5) They have no schedualed time to distribute the Gas Sylenders in consumers.
                  So, It is my special request to you to give considrations on these problems. I will be greatful to you to it.
                  SINCERELY YOUR
                  Anand Kaushik
                  c/o-Priyaranjan Pandey
                  Sports Club Road
                  Chhatauni, Motihari
                  East Champaran, Bihar
                  PIN-845401
                  Mobile- [protected]
                  [protected]
                  Even I am fed up with this gas agency(Arjun Gas Agency) in Munirka. An action needs to be taken against these people as they always repeat the same old story of not delivering the gas on time. We have to call them atleast 5-6 times and event then there are times when one has to go there in case of emergency and pick up the gas from the depot in R.K.Puram.
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                    A
                    anit kumar tyagi
                    from Delhi, Delhi
                    Nov 30, 2008
                    Resolved
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                    i am Indane customer named nisha No P-22928 w/o anit kr tyagi
                    kh no -432/1/3 laxmi vihar burari delhi-84, phone no -[protected].
                    my dealer is Parul gas service no[protected] shop no -3, 4 jharoda burari delhi -84
                    in my area delevery boy delever tempered cylender(opened seal of IOC). if we ask about low weight cylender & opened seal cylender they not reply & not delever cylender . i ask with parul gas executive but they not reply about them.last month our cylender is only 2 kg gas rest is water in the cylender.
                    Pl. take necessary action against it & tilely delevery of gas.
                    thanking you.

                    yours faithfully
                    anit Kr tyagi
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      M
                      Manjunath
                      Nov 30, 2008
                      Resolved
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                      Sir,

                      i have booked a gas cylinder on 25.11.2008 (around 11am) and was told i will receive by next 10 days.
                      Why they need 10 days I dont understand. Is it something that you ppl are not supplying them, coz everytime they say we have received the load from Head Office.

                      When i have enquired with my friends and relatives who have indane cylinders, they said they will get in the span of 3 days after they book for the gas. But, our agency seems to be pathetic and very negligent there is no good service at all. I strongly feel that these ppl will sell it in black and make nice money.
                      They are literally spoiling your company's goodwill.

                      Consumer no. - 47830

                      Our gas agency name is Anusha Gas (Kadirenahalli), Bsk 2nd stage, Bangalore.
                      Srinivas is the proprietor.
                      Contact no.[protected],

                      Please take this as a written complaint & take action immediately and this is to be sent to cunsumer forum and indane gas grivance cell and confirm me too.

                      Please call me on [protected]

                      Thanks & rgds
                      Mannju
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      I , A.K.Mital ,consumer No. 20885 ,Resident of B28/F-2 Dilshad Gardfn ,Delhi -110095 ,booked gas cylinder on PHONE 1260 on 07.09.2010 at 8.15 am. but no cylinder has yet been send to me .
                      Further problem is ,if I call again on 1260 a computer message tells me that I booked gas on 7.9.10 & closes down,they have no information whether gas has been supplied or not.Also the supplier SINDHU ENTERPRISES does not attend the telephone call at all , their phone are[protected] ,22575960 &22571797.
                      Please help me to solve this every time problem.
                      Thanks ,
                      A.K.Mital
                      I totally agree with all the comments. Even I have connection with Anusha Gas Agency. They never deliver gas in time. They always take 10-20 days to deliver a gas after booking. When you call and ask about the status, they say they don’t have stock to deliver. But if call gas delivery person and ask the gas in black they always ready to give I don’t know from where they get stock to sell in black. Please someone take action against it.

                      My customer no is: 49574
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                        R
                        R.Rajappan
                        from Bengaluru, Karnataka
                        Nov 29, 2008
                        Resolved
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                        30/11/2008
                        Dear Sir,

                        I have booked a gas cylindeer on 23rd of October 2008, but I have not received my filled cylinder till todate(39days already over). Not only that, the dealer is behaving very badly manner, yesterday I gone to the dealer's office on that time one of the staff said that you can complaint we have no problem and the filled cylinder will deliver after one week only.

                        This is bring your kind notice that this is very ashamed from your side.


                        If you have a principle please help me and take the action immediately.

                        consumer no : 30986

                        Distributr's code D0 53510
                        Distributr's name : Ajoy Gas Agencies, Indane distributors, 38/1800A, Saikripa, Gandhi Nagar, Kadavanthra, Kochi-20
                        TIN:[protected] CST.0718C008660
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        At baruipur, south 24 pargonas, west bengal gas agent behave to customer like dog, got etc
                        dear sir me ahmedabad me indane lpg distibuter ambica gas service isanpur me 20218 no.se gas connection holder hu to gas service ek dum third class service hai 50 bar reminder na karo tab tak book kiya hua cylinder nahi milta office ka phone kabhi lagta nahi to customer jaye kaha merio complain ka kuch karo

                        thanking you
                        parmar hemang bharat bhai
                        ghodasar
                        ahmedabad 305 050
                        [protected]
                        05/02/2009
                        Dear Sir,

                        I have not received my filled cylinder till todate(39days already over). Not only that, the dealer is behaving very badly manner, yesterday I gone to the dealer's office on that time one of the staff said that you can complaint we have no problem and the filled cylinder will deliver after one week only.
                        AND DOING BLACK SALE OF CYLINDER BY DELIVERY BOYS.
                        This is bring your kind notice that this is very ashamed from your side.


                        If you have a principle please help me and take the action immediately.

                        consumer no : CH20775

                        Distributr's code 59030345
                        Distributr's name : M/s CHIRAG, SEFALI SADAN, Gr. FLR., Opp.LIC OFFICE, S F ROAD, SILIGURI, WEST BENGAL
                        25/02/2009
                        Dear Sir,

                        I have not received my filled cylinder till todate(29days already over). Not only that, the dealer is behaving very badly manner, yesterday I gone to the dealer's office on that time one of the staff said that you can complaint we have no problem and the filled cylinder will deliver after 45 Days only.
                        AND DOING BLACK SALE OF CYLINDER BY DELIVERY BOYS.
                        This is bring your kind notice that this is very ashamed from your side.


                        If you have a principle please help me and take the action immediately.

                        consumer no : 180

                        Distributr's name : M/s Gupta Gas Agency Kasganj (kanshiram Nagar) Uttar Pradesh
                        Staff at AJOY GAS agencies are selling the cylinders elsewhere for double the price. I had confronted the gas delivery man to find out the exact reason for delay in delivery and this is what he said, "Sir, if you want gas call my cell no. I will supply within 15 days but you wil have to pay me double...around Rs.600/-"
                        He may be saying the same thing to other residents as well. And that brings us back to the reason for delay.

                        Pls look into the matter because AJOY GAS is making life hell for people in Cochin.

                        Alphonse
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                          K
                          K.Thiruppathi
                          from Hyderabad, Telangana
                          Nov 29, 2008
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                          I'm Thiruppathi from (Alanganallur-Edayappatti ) Madurai, Tamilnadu. Our gas customer no - 13638.

                          For many days the service of the Indane is very poor and as a Consumer we are suffering.
                          Dear Sir,
                          Last week, we have received only information for gas cylinder comes from madurai - pudure agency office and alloted for above customer no, but we heared in mobile phone every one and half month(1 1/2) loadman says and calls to few customers comes to all on his own area, distance between from house to loadman says area - 15 kilomtrs, really we have no two wheeler vechicle suppose urgency we borrowing bycychle or two wheeler got from friend cirucle, then after going to arrive that place, but loadman saids very cooly cylinder's finished, So after one week later we comes to your area.This probelom everymonth doing here... what can we do ?.. we are think they are sold black sale. we don't know anythink about it.
                          why ? to submitt this complaint, because my mother operations two eyes.. she can't work nature stove and my father can't walk to anywhere? i am also staying outside.. ..
                          That's why submitted this complaint to you.
                          Sorry for the trouble!!
                          I hope till onwards do the needful help and co-operation to us and all people.
                          Pls don't mind above it ...
                          Thanking you,
                          BY,
                          K.T. Edayappatti.
                          I'm anguchamy from (bethaniyapuram ) Madurai, Tamilnadu. Our gas customer no - 34605.

                          For many days the service of the Indane is very poor and as a Consumer is suffering for irresponsible answer in gas agency.
                          Sir,
                          Last week, 7th January I was booking gas cylinder. but still now we don’t have received any gas cylinder. At booking time supplier inform to deliver in your cylinder 12th January. what can we do ?.. we don't know anythink about it. why ? to submitt this complaint, because my mother is aged person.
                          Sorry for the trouble!!
                          I hope till onwards do the needful help and co-operation to us and all people.
                          Thanking you,
                          BY,
                          anguchamy.
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                            V
                            Vinay4299
                            from Delhi, Delhi
                            Nov 29, 2008
                            Resolved
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                            The owner of GOLDEN GAS in Palam Vihar is a guy called Chadha. He comes to the office only at 2 pm, so thereis no way to contact him before that. His mobile phone No is a closely guarded secret. If you meet him, you will be forgiven if you mistake him for a truck driver. He has evidently missed his vocation - from his vocabulary and his behaviour, it is obvious that he would have done well behind the wheel.

                            I have two gas connections - 8141 and 8142. The second one was given to me as a special case when I was at the National Defence College in 1994. Last week I received a letter from the agency accusing me of having multiple connections in different names. The letter bore no date and was unsigned. What was worse, the address on the envelope read VK Gupta, instead of VK Singh. The letter warned : "If you do not surrender the connection your supply will be totally stopped and action will be taken against you as per the Gas Control Order. The Company/Distributor shall ahve no option except to intitiate legal action gainst you & you will be responsible for the same.'

                            I tried to tell him that the second connection was not obtained by me surreptiously. It was given to me by Indian Oil. I have since been transferred to 5-6 stations and used the connection at all my postings. He was welcome to confirm this from Indian Oil. Of course, if it they decided to withdraw it, i would have no hesitation in surrendering it.

                            What i object to is the rude behaviour of the manager. He is uncouth, unkempt and rude. The fact that there are 250 complanits against him on this site was news to me. Why must we suffer such people?

                            When I initially moved here in 2004, I found his cylinders were underweight by 5-6 Kgs. When I threatend to report the matter, things improved. But the practice continues. I am sure many others will vouch for this.

                            Maj Gen VK Singh
                            G-31, Palam Vihar
                            Gurgaon
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              P
                              P.KANNAN
                              from Delhi, Delhi
                              Nov 29, 2008
                              Resolved
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                              Resolved

                              DEAR SIR,
                              I AM WORKING IN B.S.N.L KODAVASAL Xge AND Having a GAS Connection (consumer no: 07970) in NATHAN INDANE GAS AGENCY, NO.59, EAST STREET, VALANGAIMAN, PIN-612804, THANJAVUR(dt), TAMILNADU.I Booked a cylinder through telephone(to[protected] on 18/11/2008 10:30 hrs, and was informed by the gas agency, the cylinder will be delivered within a week time. But the cylinder is not delivered till now (29/11/2008, 20:00).Later i come to know my neighbour got the cylinder (consumer no: 2406)through door delivery on 28/11/2008, 11:00hrs by the same agency which is booked on 23/11/2008, 10:00hrs.I Personnaly contact the nathan gas agency thro phone and ask, "i am waiting for the past 11 days but my neighbour got it within five days from the date of booking".They DONT give any explanation about this fraud activity.This is not the first time. More frequently i suffered by this nathan gas agency by the same kind of activity. They should be punished for this ugly activity otherwise the sufferer will be the puplic.convey the remedy.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Sir,
                              My consumer no 32485 with Niranjan Gas Ajancy Vidhydhar Nagar Jaipur, I booked my gas on 12 Dec11 & Whenever I book the cylinder telling that will get after 40 days even after 40 days they do not supply the gas till today they have not supply telling that you will get tomorrow.
                              Kindly tell after how many days I can get refilled my cylinder and take the necessary action against the ajency.
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                                A
                                A.Sridhar
                                from Udupi, Karnataka
                                Nov 28, 2008
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                                we had booked our gas from our indane gas dealer from our kadirenhalli, bangalore dealer, shreyes agencies, every time they are taking to delivar the cylinders more then 15 days, even the delivar date in the bill will be 15 days back dated, please look into this dealer, if no action is taken we will be forced to go to consumer forum
                                sir,
                                it is to your kind information that i booked gas cylinder nearly 18days ago in tucs gas in allendur chennai-16.my cosumer no-9714.two times asked in direct and through phone severel times.the response is sent sent.but never delivered sofar.1st they replyed in just ten days then 11th jan.again on 16th they said sent.we were tired of waiting on 16th.asked in direct also.but all in vain asking.they are simpy playing.hence i kindly reqest you to take action on both incharge of tucs allendur and opretor in computing.
                                thaking you,
                                sincerely,
                                james phone-[protected]
                                respected sir,
                                it is to your kind information that i had complained in allendur tucs for gas at chennai-16(o[protected] and 18) regarding gas leak in regulater for the past 3months.they never turned back.then i phoned to[protected] from where a lady without telling her name asked my nearest gas agency.then sent a man from vijayakumar agency from pammal and found gas smell in regulater.but till now no one turned back sofar.
                                thanking you,
                                yours,
                                james
                                phone-[protected]
                                Sir,
                                I like to draw your kind attention that I booked gas cylinder on 19.12.2008 in North End Gas Centre, Jessore Road, Barasat, Kolkata-700124. My cosumer No.is 12728. I paid at least six visits to the Dealer's shop from 25th day of booking but, every time they noted my Consumer No. and told me that the Gas Cylinder would be supplied within a day or two.On 27.01.2009 I met the Incharge of the shop who opined that he had nothing to do.
                                I would, therefore, request you kindly to do the needful and arrange to supply me Refilled Cylinder immediately apart from restoring regular supply.
                                Thaking you,
                                Yours sincerely,
                                Bidhan Krishna Chakraborty
                                I am a customer of Indane with customer no ks-8032 and have been register with K2 International, 255-A, PKT-N Sarita vihar ND-76. I booked my gas cylinder on 13.2.09 through centralized complain position 1260 vide complaint no 06, no delivery has been made by the agency. I visited their office on 6.3.2009 no person was there on counter only one gate man note the customer no and told you will get in 2-3 days. When I have not get delivery up to 12.3.2009, I again visit the agency office on 13.3.2009 I request to man sitting on counter who told me you have not booked any gas, I also request him to book the same. He booked but no complained no given me and told you will get it within 3-4 days . I still not get any delivery of gas cylinder.
                                I request concern authority look in to this matter and make necessary action in this regard. I solicit you to provide me with the action taken to address the problem and prevent such deficiencies from happening in future.
                                Thanking you.

                                Bhudev Singh
                                L-15 Saurabh Vihar
                                New Delhi -44
                                Telephone No 26661616
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                                  O
                                  O.P.chawla
                                  from Chandigarh, Chandigarh
                                  Nov 27, 2008
                                  Resolved
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                                  Resolved

                                  i am consummer of indane having my customer no. 2086 with M/S SECULAR GAS SERVICE, SECTOR:11, Panchkula, code[protected].Tel.[protected], 2585676.As per norms i have to book my refil after 21 days of receiving the filled refil and supply is to be insured by the gas agency in 2-3days. But in these days the gas agency is taking 15days to supply the refil after 21days booking viz i am getting the refil after 36 days.Inspite of double
                                  cylinder connection, i am facing the problem of shortage of cooking gas. Please look in to matter.Thanks.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 

                                  Indane Cooking Gas -Indian Oil — Delay in Supply of Gas

                                  There has been substantial delay in supply of Gas by Verma Gas Agency, F-6, Paul Market, Mandawali, Delhi 110 092 (Tel:[protected] &[protected]. Booking of Gas is accepted only after 20 days of delivery. Again supply is delayed by more than 5 days. Thus it takes around a month for supply of a cylinder of gas.
                                  I have got two cylinders with no purpose being served as both the cylinders remain empty some time.
                                  I approached to Verma Gas Agency and he refused to accede to my request telling that it is beyond his powers.
                                  Could the Indian Oils please intimate the reasons for delay in supply of cooking gas.
                                  My consumption of cooking gas is one cylinder/20 days.
                                  I have been using the Indane Gas for long time and have never had such problem and think probably it is due to the Verma Gas Agency's behaviour.
                                  May kindly streamline the position so that our regular supply of cooking gas is maintained.
                                  Kind Regards
                                  Faiyaz Ahmad Khan
                                  Consumer No. M08691,
                                  E-6, Friends Apartments,
                                  Plot No. 49,
                                  I.P.Extention,
                                  Delhi 110 092
                                  SIR,
                                  CONNECTION NO:-9507
                                  NAME :- SANTOSH KUMAR/HAZARI LAL SRIVASTAVA
                                  VENDER NAME:- TAPESHWARI GAS SERVICE
                                  ADDRESS :- ADJ KHERE PATI BABA MANDIR,THE MALL ROAD,KANPUR-208001

                                  COMPLAINT:- DATE OF BOOKING OF GAS WAS 18.08.2010.TILL DATE THE DELIVERY IS NOT MADE.ON CONTACTING ON PH.NO.[protected] THE RESPONSE WAS IT WILL TAKE 5 TO 6 DAYS MORE. THIS IS NOT THE FIRST TIME IT HAPPEN REGULARLY.

                                  PL.TAKE SERIOUS STEP TO SOLVE THIS PROBLEM.
                                  THANING YOU,
                                  YOURS FAITHFULLY,
                                  ANURAJ SRIVASTAVA(SON)
                                  MO.NO.[protected]

                                  Indian Oil — delay in delivery

                                  Respected Sir / Madam,

                                  We had booked our Gas Cylinder on 29th January,12 with M/s Sri Ram Gas Agencies. Till now we have not received the Cylinder and non of the numbers of the gas agency is not working.

                                  Details are as follows:

                                  Consumer No. 11267
                                  Reference No.. 210390

                                  On 5th March,12 I received an SMS stating " Dear Inande Customer, against your refill booking 210390, cash memo 158 generated, cylinder shall be delivered shortly" but till now we have not received the same.

                                  Yours faithfully,

                                  M. Ajitha
                                  [protected]
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                                    A
                                    amit agarwal
                                    from Lucknow, Uttar Pradesh
                                    Nov 27, 2008
                                    Resolved
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                                    I am Amit agarwal i am a customer is ak indian gas service district hardoi cus. no. is AK-843 i am pick up the gas is dated[protected] and i am complent is gas leackeg is dated[protected] but no Resposnce give me there are no any complent ragister & he told ho jaye gi abhi koi hai nahi time lage ga

                                    What mean ho jaye ga gas is leakeg .
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
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                                      S
                                      SOURAV HAZRA
                                      from Agra, Uttar Pradesh
                                      Nov 26, 2008
                                      Resolved
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                                      Resolved

                                      Dear Sir,
                                      I received a new lpg connection conformation latter from I.O.C.L via sridharpur co-operative bank ltd( a dealer of iocl/lpg) in my name before a month ago. But They (sridharpur co-operative bank ltd) are doing many kinds of rough behaviour with me and refused to give me the connection.

                                      Please give me suggestion and help me to get the connection as soon as possible.

                                      phone no of Sridharpur Co-operative Bank ltd
                                      manager[protected], chairman- [protected], office[protected]

                                      i am waiting for your kind reply.
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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                                        R
                                        Rajesh Sinha
                                        from Pune, Maharashtra
                                        Nov 25, 2008
                                        Resolved
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                                        Resolved

                                        complaint against Indane GAS LPG service

                                        I m a consumer of Indane gas. My consumer no is K16094 & the agency Name is Kasna Gas agency, Greater Noida. I had booked for a cylinder (online booking ref no 4, at 8:46pm on 14 Nov 2008) but till now it is not Delivered at my home. Also their phone is impossible to get....
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