Indian Oil Corporation [IOC] Complaints & Reviews

To whomsover it may concern,

This is to bring to your notice that the Indane gas agency - KK enterprises at HSR layout Bangalore has very bad customer service & the proprietor has a very callous & irresponsible behavior towards customers. In fact, in the last 1 year that I have been a customer in this agency, I have had to go myself and get the gas cylinder myself except in one case. The agency is not reachable most...

I went to my nearest dealer (Saptasikha Indane) of Indane LPG to have a new LPG connection for my home. They charged me a total sum of Rs 4222.75. But whatever i have understood and known till now the total cost must limit within Rs. 3600.
I got a letter in the middle of October from Indane where the detail of cost was stated as
Security deposite(cylinder) : Rs. 1250.00 Per Cylinder which is refundable
Security deposite(Regulator) : Rs. 150.00 Per Cylinder which is refundable too
Installation charge : Rs. 150.00
Suraksha hose : Rs. 200.00
Customer card : Rs. 25.00
[protected][protected][protected]--------
Total Rs. 1775.00

They have taken all the above mentioned charges along with an additional charge of Rs 1650.00 for an Avita Hot plate.
the problem is that they have forced me to take the other accessories as:
Apron : Rs. 270
Lighter : Rs. 145
additional charge for filled cylinder : Rs. 362

which are optional accessories. They forced these products with a normal product receipt of their own(Not the Indane one). Also the installation charge they have taken is not worth as they did not come to the house for installation. They too force the people to take the hotplate from their stall.
Please help

dear sir,
iam book my refill in madhupur indane gas on 3-11-08 my my mi no is 1967 & my grand father mi no is 0014 in madhupur indane gas faizabad my booking no is 269/3-11-08&270/3-11-08
his sales agent mr.arvind verma & sher bhadur daley tell me your cylinder suply tomarrow but till 21-11-08 iam not recived gas his hocker black cylender in my colony everyday Rs 500/- pl. take action on agency for proper suply of gas.
Thanking you.

I HAVE APPLIED FOR NEW GAS CONNECTION AND SRIAL NO -444. IN AUGAST 2008 FROM ASHOKNAGAR GAS SERVICE, P.S- ASHOKNAGAR, DIST- NORTH24 PARGANAS, WEST BENGAL.

I HAVE PURCHAGED A NEW GAS STOVE FROM MARKET.YOUR DEALER IS FORSELY WANT TO SELL ANOTHER GAS STOVE ME, THAT I DONOT WANT .
ABOVE DEALER IS NOT RELEASING ME NEW CONNECTION TILL DATE.SEVERAL TIMES I APPROCHED THE DEALAR FOR CONNECTION, BUT HE TOLD THAT GAS STOVE MUST PURCHES WITH NEW CONNECTION.MY MOBILE NO.[protected]

from:- Firoz Alam
Flat No. 626, Tulsi Niketan, Bhopura,
Shahibabad, Ghaziabad(up)-201005.
(M)- [protected].
DATE:[protected]

My service No. is NR12368 with M/s. UNITED GAS COMPANY, SECTOR-3, RAJENDRA NAGAR, SHAHIBABAD, DHAZIABAD (UP).

It is deeply regretted that inspite of repeated request and personal approach the agency is not delivering the LPG cylinder booked for more than one and half months inspite of sufficient stock. On querry they said that we they don't have sufficient stock to deliver.Such foul play is on going at United Gas Company, Sector-3, Rajendra Nagar, Shahibabad(up) since there are lots of delivery men who sell cylinder in black. Kindly please advise me in this regard as i possess only single connection cylinder and such an act is not at all desirable.


we have booked the gas.when we get a delivery, the next booking is done only after 21 days and delivered after one and half month.we are total of 8 members in our family and we cannot be satisfied with this sort of delivery.please help.even if we go there and inquire about it they don't even bother to reply us.

It is deeply regretted that inspite of repeated request and personal approach the agency dealer-- United Gas Company is not delivering the LPG cylinder at time for last several months besides this he is misbehaving even with senior citizens. Such people defame the reputation of such a big house
kindly change my connection to another nearest centre to avoid unnecessary harassment at the hands of illiterate people

Dear Sir,
i am Indane Gas customer for last nine years.recently I changed my residence in the same campus.When apporached my dealer for changing the address they asked for original papers. well, I have the gas book but I am unable trace any other paper. Even showing my identy proof still the dealer insists for the original receipt which I am unable to retieve due tomisplacement during my quarter change.Is there any procedure to get address changed in such case? Or any provision to solve the matter?

Kindly advise,


A M Pradhan

Iam consumer registered with NO.822344, MGA 1771, with Madhavi gas agency, Indane Gas Distributor, shaikpet, Hyderabad, and receiving supplies from the distributor .

As I am retired officer of government, I planned to visit pilgrim centres, frequently, thus out of station . This resulted in lesser utilisation of LPG refill which spread to three months. I have taken the last cylinder on 19th May 2008.

On 20th November, when I called Madhavi Gas Agency at 9-30 am, to book gas refill, they refused to do so, saying that my service is deactivated, and that I should submit my Original Gas connection voucher and receipts, to reactivate my service, and book refill.
Consequently I had to run to the Agency with all the papers and the counter incharge, on verification wanted me to get a xerox copy of the original connection voucher. I had to engage an auto to Towlichowki, for xerox copy, and produced to the Agency at 12 Noon, after spending Rs. 30/- on autos and wasting 2 hours for the purpose.
I fail to understand, as to why the agency incharge de deactivated my service, without intimation to me, and again made me to rush to the Agency, spending time and money.
I construe, that the Agency not only failed to discharge their responsibility, and not customer friendly, thus reflecting the hollow promise of good service. I am deeply hurt at the callous attitude of the Agency and its staff, towards a Senior Citizen, and a retired Officer.

I hope the Corporation authorities will mend such irresponsible distributors of LPG, and force them to render service as required from them. I hope my complaint will receive due attention, and will apprise your of the need to reorient the behaviour of Distributors and their staff.

To,
The G.M,
Chennai Division
IOC, Chennai.

Dear Sirs,

I am Mohan residing at No 3, . chithirai Veethi, Senthil Nagar, Chennai - 600 062 as as Consumer for IOC No 25140 till from 14/4/2004 My agency at SRI BALAJI AGENCIES - INDANE DISTRIBUTORS, G1-G2, FORTURE CLASSIC APARTMENTS, 29, STED FORD HOSPITAL ROAD, KRISHNAPURAM, AMBATTUR, CHENNAI - 600 053 DIST CODE 5588841.

As i have applied my Additional Cylinder vide Bill No 69, W.L.No 5424 Customer No 25140 dt 07/01/2006.

Till from date i have not received my Additional Cylinder, when i contact regarding this to my Agency they confirmed me till Dec 2005 only we have released after that not yet.

Due to usage of Single Cylinder i'm facing a lot, Now a days after completion of 1st cylinder booking has been done and it will taking 10-15 days, in between the time we are not able to run my family without a cylinder because other fuel's like kerosen and all very expenditure as a middle class family as we are 4 Members in my family (My self, wife and my 2 children's).

In the view of the above i kindly request you to kindly consider my letter and arrange to release the Additional Cylinder without any further delay and oblige.

Seeking your best servives at all times.

Yours sincerely,
Thanking you,
P.Mohan
[protected]

Dear sir,



I am faced a big problem against the Booking for new LPG gas connection.
sir i have many times visit the Indian gas distributor near by my residence for the purpose of booking for new connection.
Bur distributors has not getting reply satisfactory.
so time has sufferd for long time.

Please solve my problem against this matter.
or
Help for booked a new connection in Indain gas .



From
Mukesh Kumar
M.No. is [protected]
Faridabad
Distributor address : Sector - 21-C, Faridabad

Dear Sir,
I have been transferred from Bangalore(Tata Consultancy Services) to Chennai recently.
I am staying at Natham, Chengalpet.
I do not have any gas connection .I had visited IOCL nearest dealer for new
connection. He was asking for ration card. I told the dealer as per news
statement that has been given in news paper there in no need of ration
card(PAN cad & Residence proof is ok). He was screaming on me saying that,
ration card is must.
He is not ready to listen my words.

Sir Plz help me. And suggest me what to do?

Best Regards,
K Bhaktavatsalam

Sir,
I am an ENT surgeon working at Medical College Kottayam. I have an Indane LPG connection from Commander Gas Agencies, Kottayam, Kerala. I had applied for a second cylinder on 22.04.08. Its almost seven months now and each time on enquiry I am given the reply that its the company policy not to give second gas connections. Is this true? or are the agents playing a trick on me? With a small kid at home, we find it almost impossible to manage without a second cylinder. Is there any means of assessing the amount of gas remaining in the cylinder? Since this is practically not possible, its usually difficult to decide when to book for the cylinder in advance. Adding on to this agony is the indefinite delivery period of about 3-5weeks.More or less amounting to begging for a cylinder with relatives or friends each time the cylinder gets over. Is there any way out of this problem other than provision for a second cylinder? Is there any means by which I can procure a second connection at the earliest? Something like a special provision for health care professionals/doctors. Please advise.

One more Query: Is it possible to apply for a gas connection from another company like HP or any other private providers when I have an already existing connection from Indane?

Expecting an early solution to my grievances,
Regards
Dr Rajeev Kumar M,
Kottayam-8

dear sir,
I was submitted all the documents for the new connection in the october 2nd 2008 at balaji gas agency, magarpara road, bilaspur (C.G.). After submitting all the documents new gas connection is not providing to me till 18.11.08.
Thanking you
VISHWAS TRIVEDI
Nehru Nagar, Bilaspur (c.g.)

I am an Indane consumer living in Kalka (Panchkula), Haryana. We have not been getting proper LPG supply. We have to book gas after 21 days of receipt of last LPG cylinder and it takes another 18-20 days after booking to get cylinder. In this way, time lag between two cylinders is not less than 40-45 days which is too high.

Other Co's are delivering LPG cylinder to consumer withing 4-5 days of booking.

I would like to know the policy of the co in this regard. If there is any policy in this regard, distributors should display the same in their office else company should instruct them to ensure proper supply and action should be intiated agst the defaulters.

Rajesh Dhiman
540-C, Ahata Shekan
Opp post office
Kalka (Panchkula)
Haryana

Hi Sir/ mam,

I have applied for a new gas connection on dated 01.11.2008 at B. N. Gupta and Co. Gas agency which is the agency of "Indian Oil Corporation Limited" situated at A-1, New Vishwash nagar, Qtr. 18, Shahdara, Delhi - 110032. I dont want to purchase Hot plate from the agency as I have it already at my house. Now they didn't send any enquiry till date to check my hotplate so that they can provide me new connection. On dated 10.11.2008 I went to their office they they told that they couldn't find my address. I provided them again nearby address but, till now no outcome has been come. It shows that they dont want to give me new connection untill I purchase hotplate from them. However, The company policy says that customer can purchase it from anywhere. I want to know that why they cant find my home as I dont live in "Paatal Lok". Please do the needful.
Thanks and Regards
Roshan Lal
Address- "B-628, New Sanjay Amar Colony, Shahdara, Delhi - 110032
Mobile--[protected]

Date: 13.11.2008
To

Sh. R. S. Pandey
(Secretary)
Ministry of Petroleum and
Natural Gas,
Shastri Bhawan,
New Delhi-110001

Sub: Complain against LPG (IOC) dealer M/s Jwalani Gas Agency, Siliguri (WB)


Sir,

I have a domestic Gas connection with M/s Jwalani (Distributor for Indane), C/15, Jajodia Market, S. F. Road, Siliguri – 734405 (WB), Ph. No.[protected] having cust. no. J/15191.
Sir said agency always misbehaving with customers, when they will visit to agency Office and will harass them for booking of Gas cylinder or dealing with any matter. After booking a gas, they will take minimum 15 days to deliver it for next booking we have to wait minimum 18-20 days. If any customer wants to book the gas before mentioned days they say that this is the rule of IOC that you have to wait minimum 18-20 days. If we want to show written order for the rule they are unable to show. Local IOC authorities are totally in favour of agency and no action was taken against the agency till date, why we don’t know. On dated 12.11.08, I lodged a complain to local IOC Office over phone (Ph. No.[protected]/2571515) and asked for a complain no. but they denied to do so and simply assured that they will look after the matter. Than, I dialed to IOC Kolkata Office (Customer care Ph. No.[protected]/[protected] but no one has picked up the phone.

Sir we are regularly reading your statement in News Paper that supply of domestic LPG Cylinders are running smoothly and are under control in spite of several draw backs are still exists as stated above.

We assure that you look after the matter seriously as it is a common public issue. Kindly send a line of confirmation after receipt.

Thanking you,
Yours faithfully,


(Sunil Kumar Singh) H/o M. L. Sarkar (Dy. S. P.),
Behind C. I. Office,
Tinbatti More,
Sukanta Pally,
Siliguri – 734405 (WB)
E mail: [protected]@yahoo.co.in
Mob. No. [protected]

My customer no. for LPG at M/s NEIL GAS AGENCY JABALPUR is 16193. I have booked for the refilling cylinder on 3/11/2008 which is still to be delivered. On registering the complaint he told that the cyclinder will be delivered on 10/11/08. On 11/11/08 the telephone attendent said that it will be delivered today. On not responding, I again approached on 12/11/08, the attendent said that the cylinder will be delivered on 13/11/08.
This happenning, I faced in every month. Sometimes they misbehaved on telephone.
Please do the needful against them. Atleast reply to undersigned may please be given.

I, on behalf of all the peoples of Khatra, BANKURA, want to lodge complaint against our dealer for following reasons:
1)On demanding double cylinders, they force consumers to take 2 different connections at high price&even if we do so, they supply weak gas pipes&ineffective lighters with the connection.
2)On booking gas, they take time according to their wish(not less than 10 days)& they have no specific rules.
3)The phone by which consumers will do their booking is always dead.so we have to go physically which you know is impossible in todays fast life specially for those who reside at a great distance from the office.
4)Inspite of their several follies, they are very rude&deaf towards consumers' inconvenience.
Our situation right now is absolutely pathetic because we have nobody to complain&nowhere to go.Until the authorities do not take any step, we the residents within the town&specially in the outskirts, are in absolute distress.Its an earnest request to take a glance because it is no personal problem but a lot of people are suffering for this

m/s. SAIEESH ENTERPRISES, Anandbagh, Malkajgiri, Hyderabad, Andhra Pradesh, who is the authorised distributor for indane gas for in and around anandbagh areas is illegally collecting Rs. 150/- to book a new connection whereas i have enquired the same with a authorised distributor M/s. MANIKANTA GAS SERVICE, Plot No. 64, Ashok Enclave, Kapra, Hyderabad is collecting only Rs. 20/- towards the new connection. So a net of Rs. 130/- is been collected illegally by M/s. SAIEESH ENTERPRISES. Please take a severe action on M/s. SAIEESH ENTERPRISES who is collecting such illegal money and keeping ridiculous rules and regulations which are not the actual rules kept by the parent company and acting MONOPOLISTICALLY in issuing the new connections. M/s. MANIKANTA GAS SERVICE is accepting the new connection applications with hassle free documentation.

sir
mere nam se 1 gas connection jari huwa tha maine sari kagaj karwahi kar di par gas agency malik mujhe aapne office me bulakar gas stove lene ke liye kah raha he jabki maine market se stove purchase kar liya he ab vo mujhe dara raha he ki me aapka gas connection radd karwa dunga market se jo stove maine liya he vo isi marka he or approx 400/- rs. kam he

my name
DILIP GUPTA
NEEM KA THANA
DISTT. SIKAR(RAJ)
MOB NO. [protected]



GAS AGENCY ADDRESS

NAME MR. ASHWANI KUMAR
MONTOO GAS SERVICE
SAHAPURA ROAD
NEEM KA THANA
DISTT. SIKAR(RAJ.)
TEL NO.[protected]
MOB. NO. [protected]

petrol bunk frauds,
I said to put for Rs 1000 in petrol bunk near concord motors, guindy, chennai.indian oil petrol bunk. he took my credit card and
started filling, suddenly the guy came running and made an argument with me saying that credit card that, sir its not
workin, that time i saw it was 600, after getting the second card from me the 1000 was blinking in the meter that time i didnt recognize what he did then ii got the whole picture,
that means he stopped at 650 and made that rs, 1000 as blinking.

when i made an argument that if its 1000 rs it will show how much qty i.e in litres it will be displayed below,
he was just blinking and further questioning he was doing his own work as if i am not speaking to him, then what i left the place, it was a lesson for me .

not only in this petrol bunks most of the petrol bunks are like this .